Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35985 Views
  • 64 replies
  • 25 likes
  • 35985 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874114 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874114 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sub standard connection

Since middle/late May: "no internet connection, please try again later" 2-3 times on a daily basis. This with a close to flawless mobil internet connection. It never occurs when using my Google service Music Premium or any other services for that mat...

  • Music Fan
  • Since middle/late May: "no internet connection, please try again later" 2-3 times on a daily basis. This with a close to flawless mobil internet connection. It never occurs when using my Google servi...
  • SergioDavid
  • Roadie
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Only one playlist can be properly played

Plan: Premium Device: one plus 3t My Question or Issue:Normally the current song is displayed on the bottom of the screen (app) on my phone there are always songs from a specific playlist displayed. Because of this a song from another playlist can on...

  • Newbie
  • Plan: Premium   Device: one plus 3t   My Question or Issue: Normally the current song is displayed on the bottom of the screen (app) on my phone there are always songs from a specific ...
  • SergioDavid
  • Roadie
  • 373 Views
  • 1 replies
  • 1 likes
  • 373 Views
  • 1 replies
  • 1 likes

Superuser Contribution Issues with controlling play while listening on another device

PlanPremiumCountryUSA DevicesBoth my wife and I have Samsung Galaxy J7s, my Bluetooth enabled car radio is a Kenwood Excelon DPX792BH‎ and my wife has a small bluetooth enabled device that transmits the audio through an FM frequency. Operating System...

  • Casual Listener
  • Plan Premium Country USA  Devices Both my wife and I have Samsung Galaxy J7s, my Bluetooth enabled car radio is a Kenwood Excelon DPX792BH‎ and my wife has a small bluetooth ...
  • Alfredo
  • Roadie
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Just switched to Premium and favourite songs are missing

Hi. Yesterday I signed up for Spotify premium. Previously I'd liked/green heart songs which added it to my Favourites. Since switching to Premium I can't find my favourites anymore. I'm gutted as I'd spent ages collating these songs.I have found thes...

  • Newbie
  • Hi.   Yesterday I signed up for Spotify premium. Previously I'd liked/green heart songs which added it to my Favourites. Since switching to Premium I can't find my favourites anymore. I'm gutt...
  • SergioDavid
  • Roadie
  • 740 Views
  • 1 replies
  • 0 likes
  • 740 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kein "Importieren" Button in Einstellungen

PlanPremiumCountryGermanyDeviceXiaomi Redmi 5Operating System My Question or IssueHallo, Vom Account meiner Freundin (Premium, gleiche Spotify Version) ist es möglich, Musik Dateien von Ihrem Samsung S7 in Spotify zu importieren. In meinem Account wi...

  • Newbie
  • Plan Premium Country Germany Device Xiaomi Redmi 5 Operating System     My Question or Issue Hallo,    Vom Account meiner Freundin (Premium, gleiche Spotify Version) i...
  • SergioDavid
  • Roadie
  • 5789 Views
  • 1 replies
  • 2 likes
  • 5789 Views
  • 1 replies
  • 2 likes

Superuser Contribution my spotify account won't let me save any of my local mp3 files. whatever i do it won't work anymore

PlanPremiumCountryBelgium DeviceXiaomi Mi A1 / Moto g5 plusOperating SystemAndroid Oreo, Windows 10 / Ubuntu /Playstation 4My Question or Issuei have spotify premium for for quite a while and when i first took the premium spotify service i could save...

  • Newbie
  • Plan Premium Country Belgium  Device Xiaomi Mi A1 / Moto g5 plus Operating System Android Oreo, Windows 10 / Ubuntu /Playstation 4 My Question or Issue i have spotify premium for&n...
  • SergioDavid
  • Roadie
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot play specific songs

PlanPremium DeviceNexus6pOperating SystemAndroid Oreo My Question or Issue I'm a premium user. But I cannot select a specific song and play it. As soon as I select the song, it starts a radio, which I didn't want. I do enjoy all the other premium fea...

  • Casual Listener
  •   Plan Premium   Device Nexus6p Operating System Android Oreo   My Question or Issue  I'm a premium user. But I cannot select a specific song and play it. As soon a...
  • p-if_xp0y6np
  • Casual Listener
  • 1043 Views
  • 6 replies
  • 1 likes
  • 1043 Views
  • 6 replies
  • 1 likes

Superuser Contribution "Don't play this song" plays the songs anyway

PlanFreeCountryPoland DeviceNokia 6Operating SystemAndroid My Question or Issue I love the new feature "don't play this" in my playlist, so I don't have to delete a song in order not to listen to it temporarily. Shame it won't work for me... For some...

  • Casual Listener
  •   Plan Free Country Poland   Device Nokia 6 Operating System Android   My Question or Issue  I love the new feature "don't play this" in my playlist, so I don't have t...
  • Alfredo
  • Roadie
  • 1178 Views
  • 5 replies
  • 0 likes
  • 1178 Views
  • 5 replies
  • 0 likes

Superuser Contribution Searching option in playlists

PlanFree/PremiumPremium Country Germany DeviceSamsung Galaxy A5 2017Operating System AndroidMy Question or IssueWhen I search in my playlist, the songs are displayed normal, but if I want to play songs from this searched songs, it plays songs that ar...

  • Casual Listener
  • Plan Free/Premium Premium  Country  Germany  Device Samsung Galaxy A5 2017 Operating System  Android My Question or Issue When I search in my playlist, the songs are dis...
  • Alfredo
  • Roadie
  • 863 Views
  • 4 replies
  • 0 likes
  • 863 Views
  • 4 replies
  • 0 likes

Solved!! How to play your entire library?

Can anyone tell me how I can play all my songs on shuffle, at the moment I can only play my seperate playlists. Probably i'm overlooking something. thanks

  • Regular
  • Can anyone tell me how I can play all my songs on shuffle, at the moment I can only play my seperate playlists. Probably i'm overlooking something.   thanks
  • JamieSmall
  • Music Fan
  • 189873 Views
  • 28 replies
  • 17 likes
  • 189873 Views
  • 28 replies
  • 17 likes

Solved!!Superuser Contribution Not able to view all videos

PlanPremiumCountry USADeviceKindle Fire HD8 ==I recently decided to browse videos on Spotify. I was only able to see "Featured Shows" and "Featured Episodes". I was hoping to browse all shows. I was wondering if I did something wrong or if this featu...

  • Casual Listener
  • Plan Premium Country  USA Device Kindle Fire HD8  == I recently decided to browse videos on Spotify. I was only able to see "Featured Shows" and "Featured Episodes".  I was hopi...
  • SergioDavid
  • Roadie
  • 843 Views
  • 1 replies
  • 0 likes
  • Videos
  • 843 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't store songs on SD Card anymore

PlanPremiumCountryGermany DeviceMoto G5 PlusOperating SystemAndroid 7App Version8.4.61.683 Since one or two weeks it is not possible anymore to select my SD Card as download storage in the settings. And that happened without any notification. All my ...

  • Casual Listener
  • Plan Premium Country Germany   Device Moto G5 Plus Operating System Android 7 App Version 8.4.61.683   Since one or two weeks it is not possible anymore to select my SD Card as ...
  • tuberdise202
  • Regular
  • 652 Views
  • 3 replies
  • 1 likes
  • 652 Views
  • 3 replies
  • 1 likes

Superuser Contribution Lista en pantalla de inicio Aleatoria...?

Hola,Como puedo lograr que la lista que coloque en la pantalla de inicio se inicie aleatoriamente...? el problema esta que se reproduce secuencialemnte a por orden siempre comenzando por la misma canción lo cual es muy fome.Saludos y gracias!

  • Newbie
  • Hola, Como puedo lograr que la lista que coloque en la pantalla de inicio se inicie aleatoriamente...? el problema esta que se reproduce secuencialemnte a por orden siempre comenzando por la misma c...
  • SergioDavid
  • Roadie
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Playing songs online

Hi! My problem is that I'm online on spotify but I can't search for artists, daily mixes or albums, only for songs. For example if I search for an artist, it will only give me songs of the artist, not the profile of the singer.

  • Regular
  • Hi! My problem is that I'm online on spotify but I can't search for artists, daily mixes or albums, only for songs. For example if I search for an artist, it will only give me songs of the artist, no...
  • tuberdise202
  • Regular
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja loggerarme la app en android

No me deja loggearme la app para nada, dice que no tengo datos y estoy sin conexion a internet, ya probe con varias versiones de la app y sigue igual, ayuda porfa,hace 2 meses lo use por ultima vez y estaba todo bien, van dos dias y no recibo respues...

  • Casual Listener
  • No me deja loggearme la app para nada, dice que no tengo datos y estoy sin conexion a internet, ya probe con varias versiones de la app y sigue igual, ayuda porfa,hace 2 meses lo use por ultima vez y...
  • Alfredo
  • Roadie
  • 467 Views
  • 4 replies
  • 0 likes
  • 467 Views
  • 4 replies
  • 0 likes

Superuser Contribution Explicit Content Filter not showing as option

PlanPremium - Family AccountCountryUKDevicesSamsung Galaxy A3 & Samsung Galaxy S7Operating SystemSamsung A3 SM-A320FL - v8.0.0, Security Patch June 2018. Samsung S7 SM-G930F - v8.0.0, Security Patch April. 2018 My Question or IssueI have completely r...

  • Newbie
  • Plan Premium - Family Account Country UK Devices Samsung Galaxy A3 & Samsung Galaxy S7 Operating System Samsung A3 SM-A320FL - v8.0.0, Security Patch June 2018.  Samsung S7 SM-G930F ...
  • SergioDavid
  • Roadie
  • 1289 Views
  • 1 replies
  • 5 likes
  • 1289 Views
  • 1 replies
  • 5 likes

Superuser Contribution Randomly Re-download songs

PlanPremiumCountry ThailandDeviceSamsung Galaxy A7 (2016) and Samsung Galaxy Tab AOperating SystemAndroid Nougat (Both devices) My Question or Issue I have some problem with Spotify for a week after I updated the app automatically. Almost every time ...

  • Casual Listener
  • Plan Premium Country  Thailand Device Samsung Galaxy A7 (2016) and Samsung Galaxy Tab A Operating System Android Nougat (Both devices)   My Question or Issue  I have some pro...
  • SergioDavid
  • Roadie
  • 463 Views
  • 1 replies
  • 3 likes
  • 463 Views
  • 1 replies
  • 3 likes

Control volume of external device

One of the most annoying things coming from the iOS to the Android app is the inability to control the volume of an external device directly without having to unlock the phone and open the Spotify app. This was a feature I used all the time on iOS an...

  • Casual Listener
  • One of the most annoying things coming from the iOS to the Android app is the inability to control the volume of an external device directly without having to unlock the phone and open the Spotify ap...
  • Loxer
  • Community Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

I can't find the ''videos'' feature.

PlanPremiumCountry TURKEYDeviceSamsung Galaxy S6 EdgeOperating SystemAndroid 7.0 My Question or Issue I can't find the ''videos'' feature.These feature is not available in TURKEY.

  • Casual Listener
  • Plan Premium Country  TURKEY Device Samsung Galaxy S6 Edge Operating System Android 7.0   My Question or Issue  I can't find the ''videos'' feature.These feature is not ...
  • naruto67777
  • Casual Listener
  • 1817 Views
  • 2 replies
  • 0 likes
  • 1817 Views
  • 2 replies
  • 0 likes

Playlist filter is not working

My English is not very good so i recorded my problemhttps://youtu.be/n-GStsIjukw

  • Casual Listener
  • My English is not very good so i recorded my problem https://youtu.be/n-GStsIjukw
  • dodplas
  • Regular
  • 7843 Views
  • 46 replies
  • 23 likes
  • 7843 Views
  • 46 replies
  • 23 likes