Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42457 Views
  • 65 replies
  • 25 likes
  • 42457 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878013 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878013 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26361 Views
  • 4 replies
  • 0 likes
  • 26361 Views
  • 4 replies
  • 0 likes

Superuser Contribution Skipping songs on device

Hi,Im using the premium app on an LG V20, and I seem to get a weird bug with the playlist that im currently listening to. As I listen to songs on the phone, I cant skip more than 2-3 songs (skipping like swipping left to the next song), after the thi...

  • Casual Listener
  • Hi, Im using the premium app on an LG V20, and I seem to get a weird bug with the playlist that im currently listening to. As I listen to songs on the phone, I cant skip more than 2-3 songs (skippin...
  • Alfredo
  • Roadie
  • 1214 Views
  • 5 replies
  • 0 likes
  • 1214 Views
  • 5 replies
  • 0 likes

BMW Connected Drive Android Issues

Hi!I have the following:BMW 330e /w connected drive (2018) and no pending SW updatesSamsung s8 (no pending SW updates) With the following problems:The onboard spotify app - Changing to next song gives random songThe spotify menu is working 50% of the...

  • Casual Listener
  • Hi! I have the following: BMW 330e /w connected drive (2018) and no pending SW updates Samsung s8 (no pending SW updates)   With the following problems: The onboard spotify app - Changing ...
  • nsayeed
  • Newbie
  • 34329 Views
  • 47 replies
  • 8 likes
  • 34329 Views
  • 47 replies
  • 8 likes

Spotify app doesn't work Saturday nights

DeviceOnePlus 3TOperating SystemAndroid Oreo My Question or IssueOn the past 3 Saturdays (this one, 16th June included), the Spotify app decides not to function for a few hours. When I try to use it after it was opened in background, it doesn't do an...

  • Casual Listener
  • Device OnePlus 3T Operating System Android Oreo   My Question or Issue On the past 3 Saturdays (this one, 16th June included), the Spotify app decides not to function for a few hours....
  • updownsuite
  • Newbie
  • 601 Views
  • 1 replies
  • 2 likes
  • 601 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify and shazam integration in south africa

PlanPremiumCountry South AfricaDeviceHuawei Y6 proOperating SystemAndroid 5.1 My Question or Issue are Spotify and shazam integrated in south africa? as shazam does not offer spotify to connect to, so that it can send tracks I shazam to spotify

  • Newbie
  • Plan Premium Country  South Africa Device Huawei Y6 pro Operating System Android 5.1   My Question or Issue  are Spotify and shazam integrated in south africa? as shazam does...
  • SergioDavid
  • Roadie
  • 384 Views
  • 1 replies
  • 1 likes
  • 384 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Über Mobilnetzwerk herunterladen

Hallo, obwohl ich auf meinem MotoG5 / Android 7.0 bei den Einstellungen "Über Mobilnetzwerk herunterladen" deaktiviert habe, werden große Datenmengen geladen. Letzten Monat waren es ca. 180MB. Kann es sein, dass beim Abbruch der WLAN-Verbindung ein b...

  • Casual Listener
  • Hallo,   obwohl ich auf meinem MotoG5 / Android 7.0 bei den Einstellungen "Über Mobilnetzwerk herunterladen" deaktiviert habe, werden große Datenmengen geladen. Letzten Monat waren es ca. 180M...
  • SergioDavid
  • Roadie
  • 3418 Views
  • 2 replies
  • 0 likes
  • 3418 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't play local files on Samsung Galaxy S7

PremiumNetherlands DeviceSamsung Galaxy S7, MacBook Air (Early 2015)Operating SystemSamsung: Android, MacBook: macOS High Sierra (Version: 10.13.6) I have followed a guide to be able to play local files on my mac. I tried to download it on to my phon...

  • Newbie
  •   Premium Netherlands   Device Samsung Galaxy S7, MacBook Air (Early 2015) Operating System Samsung: Android, MacBook: macOS High Sierra (Version: 10.13.6)    I have foll...
  • SergioDavid
  • Roadie
  • 442 Views
  • 1 replies
  • 0 likes
  • Android
    local files
    Local files for Spotify Mobile
  • 442 Views
  • 1 replies
  • 0 likes

New Interface?

PlanPremiumCountry TurkeyDevice:Samsung Galaxy Grand Prime PlusOperating SystemAndroid 6.1 My Question or Issue I saw spotify interface is different on my brother's phone. It' s too different. Why? I am using latest version of Spotify, prsmium plan. ...

  • Casual Listener
  •   Plan Premium Country  Turkey Device:Samsung Galaxy Grand Prime Plus Operating System Android 6.1   My Question or Issue  I saw spotify interface is different on my bro...
  • thecrazyninja
  • Casual Listener
  • 461 Views
  • 3 replies
  • 0 likes
  • 461 Views
  • 3 replies
  • 0 likes

Newest Update 7/18/18 killed all the speakers except front!

PlanFree/PremiumCountryUSADeviceGoogle PixelOperating SystemAndroid Oreo My Question or IssueAfter the latest Spotify update on 7/18/18, when on BT, car radio only plays thru front speakers...no rear, mids, or sub... completely annoying. Any help wou...

  • Newbie
  • Plan Free/Premium Country USA Device Google Pixel Operating System Android Oreo   My Question or Issue After the latest Spotify update on 7/18/18, when on BT, car radio only plays...
  • Loxer
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Screen change on radio BT

PlanPremiumCountryUSADeviceGalaxy S8+Operating SystemOreo My Question or IssueSuddenly when I connect to BT on my aftermarket Sony car stereo, the song screen (artwork and ability to swipe to next/prev song) changes to some screen without artwork and...

  • Music Fan
  • Plan Premium Country USA Device Galaxy S8+ Operating System Oreo   My Question or Issue Suddenly when I connect to BT on my aftermarket Sony car stereo, the song screen (artwork and ab...
  • SergioDavid
  • Roadie
  • 680 Views
  • 5 replies
  • 1 likes
  • 680 Views
  • 5 replies
  • 1 likes

Various issues with Spotify app on Galaxy S7 running Android Oreo (8.0)

PlanPremiumCountryFinlandDeviceSamsung Galaxy S7Operating SystemAndroid Oreo (8.0) (Samsung official Nordic ROM, no root or customs)Spotify version8.4.63.584 armV7 My Question or IssueThe Spotify app has been behaving badly for some time now, having ...

  • Music Fan
  • Plan Premium Country Finland Device Samsung Galaxy S7 Operating System Android Oreo (8.0) (Samsung official Nordic ROM, no root or customs) Spotify version 8.4.63.584 armV7   My Quest...
  • ParaDoX94
  • Music Fan
  • 863 Views
  • 4 replies
  • 0 likes
  • Android
    bug
    OREO
  • 863 Views
  • 4 replies
  • 0 likes

Can't connect over WiFi

PlanPremiumCountry MexicoDeviceHuawei Honor 6xOperating SystemAndroid 7.0 Nougat My Question or Issue My Spotify app doesn't connect through WiFi (I've tried over 3 different WiFi connections and none of them worked). I even tried downloading an olde...

  • Newbie
  •   Plan Premium Country  Mexico Device Huawei Honor 6x Operating System Android 7.0 Nougat   My Question or Issue  My Spotify app doesn't connect through WiFi (I've trie...
  • Billy-J
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Device needs updating

Recently started receiving these messages saying I have to update my device. I am running Android 7.0 on a stock galaxy note 5. There is currently no upgrade and message says greater than 4.1. Duh! Anyone getting this Screenshot attached

  • Casual Listener
  • Recently started receiving these messages saying I have to update my device. I am running Android 7.0 on a stock galaxy note 5. There is currently no upgrade and message says greater than 4.1. Duh! A...
  • Wardrivingpimp
  • Casual Listener
  • 1977 Views
  • 19 replies
  • 6 likes
  • 1977 Views
  • 19 replies
  • 6 likes

Superuser Contribution Android Auto / Spotify Free - Skip Ads

PlanFreeCountry AustraliaDeviceSamsung Galaxy S8, Kenwood DMX8018SOperating SystemAndroid Oreo My Question or Issue Hey all, I tried searching & couldn't find the question/answer (apologies if I missed it). I keep getting ads on my free Spotify telli...

  • Casual Listener
  • Plan Free Country  Australia Device Samsung Galaxy S8, Kenwood DMX8018S Operating System Android Oreo   My Question or Issue  Hey all,   I tried searching & c...
  • Alfredo
  • Roadie
  • 1850 Views
  • 3 replies
  • 0 likes
  • android auto
    spotify free
  • 1850 Views
  • 3 replies
  • 0 likes

Solved!! How do i actually listen to music

Ok how do i listen to my music? I appoligise in advance for the essayAlso spelling and grammar errors but this is the internet and 90% of people dont care So i created a playlist and at first it was fine and it played the first song on it but when th...

  • Casual Listener
  • Ok how do i listen to my music?   I appoligise in advance for the essay Also spelling and grammar errors but this is the internet and 90% of people dont care   So i created a playlist ...
  • Somebodyhelpme
  • Casual Listener
  • 1410 Views
  • 6 replies
  • 0 likes
  • Help
    music
    Playlists
  • 1410 Views
  • 6 replies
  • 0 likes

Superuser Contribution Large Display

PlanPremiumCountry USDeviceSamsung Galaxy S8Operating System(Android) My Question or Issue The screen displayed while a track is playing shows no album art. I don't know how to switch it back to the original.

  • Regular
  •   Plan Premium Country  US Device Samsung Galaxy S8 Operating System (Android)   My Question or Issue  The screen displayed while a track is playing shows no album art....
  • Alfredo
  • Roadie
  • 1352 Views
  • 7 replies
  • 2 likes
  • display
  • 1352 Views
  • 7 replies
  • 2 likes

Google assistant on my S9 won't recognize spotify premium

I ask for a song and it tells me "only those with spotify premium can pick songs, try this playlist instead".I definitely have premium, and it works on a google home mini that I just got.

  • Newbie
  • I ask for a song and it tells me "only those with spotify premium can pick songs, try this playlist instead". I definitely have premium, and it works on a google home mini that I just got.
  • osornios
  • Spotify Star
  • 1156 Views
  • 1 replies
  • 0 likes
  • Android
    Subscription
  • 1156 Views
  • 1 replies
  • 0 likes

Find Recent Songs - Solution

Searched high and low only to find you cannot see a list of recently played songs via the app. As many of you have probably experienced I heard a song on Release Radar and forgot to save it and couldn't remember the name! I have found what may be use...

  • Newbie
  • Searched high and low only to find you cannot see a list of recently played songs via the app.  As many of you have probably experienced I heard a song on Release Radar and forgot to save it an...
  • Loxer
  • Community Legend
  • 811 Views
  • 1 replies
  • 0 likes
  • 811 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't go offline

I bought a new phone, but when I downloaded spotify I got a message telling me I can't go offline because I already had too many devices connected. Okay, so I went to my account and deleted all devices so I could leave just the two I need (windows an...

  • Casual Listener
  • I bought a new phone, but when I downloaded spotify I got a message telling me I can't go offline because I already had too many devices connected. Okay, so I went to my account and deleted all devic...
  • midnight_8
  • Gig Goer
  • 6843 Views
  • 4 replies
  • 0 likes
  • 6843 Views
  • 4 replies
  • 0 likes

The problems with listening to explicit songs

PlanFreeCountry No matterOperating SystemAndroid My Question I can't listen song with explicit content , but I 18 year old and in my spotify profile it is indicated

  • Casual Listener
  • Plan Free Country  No matter Operating System Android  My Question  I can't listen song with explicit content , but I 18 year old and in my spotify profile it is indicated &nbs...
  • Loxer
  • Community Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Can no longer navigate mid song

After the recent update the now playing screen is completely different. I can no longer slide around during a song, you can only start over again. If you are working on a performance piece and need to replay a portion of a song without starting compl...

  • Casual Listener
  • After the recent update the now playing screen is completely different.  I can no longer slide around during a song, you can only start over again.  If you are working on a performance piec...
  • TravisB86
  • Casual Listener
  • 796 Views
  • 4 replies
  • 0 likes
  • 796 Views
  • 4 replies
  • 0 likes