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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5390 Views

0 replies

6 likes

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Superuser Contribution help me

some songs are not playin ı when touch    device LG K10

Newbie

some songs are not playin ı when touch       device LG K10

Alfredo

Roadie

365 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Stupid Car Mode

How on earth do I disable this shitty car mode?Absolutely horrendous and what's even worse is that I'm on a premium account - I'm not gonna pay money to have shitty interfaces and buggy apps. If this issue isnt fixed, I'm gonna switch to YouTube musi...

Newbie

How on earth do I disable this shitty car mode? Absolutely horrendous and what's even worse is that I'm on a premium account - I'm not gonna pay money to have shitty interfaces and buggy apps. ...

SubduedRhombus

Newbie

29834 Views

12 replies

6 likes

bluetooth
car mode
Interface
  • 29834 Views
  • 12 replies
  • 6 likes

Solved!!Superuser Contribution No control on lock screen on Android 8.1.0

I have no Spotify control on lock screen on my Nokia 8. I have contacted Nokia support, who unfortunately has not been able to find a clear explanation of the problem.

Casual Listener

I have no Spotify control on lock screen on my Nokia 8. I have contacted Nokia support, who unfortunately has not been able to find a clear explanation of the problem.    

Alfredo

Roadie

1735 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution APP BUGS

PlanPremiumCountry AustriaDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueOver the past 2 weeks I've been encountering several bugs that are pretty annoying so I'm gonna try to explain/describe them as thoroughly as possible:1. So t...

Casual Listener

Plan Premium Country  Austria Device Samsung Galaxy 8 Operating System Android   My Question or Issue Over the past 2 weeks I've been encountering several bugs that are pretty ann...

willowmaster

Newbie

2780 Views

4 replies

8 likes

Android
bug
Samsung
  • 2780 Views
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  • 8 likes

Superuser Contribution Can't play local files on Samsung Galaxy S7

PremiumNetherlands DeviceSamsung Galaxy S7, MacBook Air (Early 2015)Operating SystemSamsung: Android, MacBook: macOS High Sierra (Version: 10.13.6) I have followed a guide to be able to play local files on my mac. I tried to download it on to my phon...

Newbie

  Premium Netherlands   Device Samsung Galaxy S7, MacBook Air (Early 2015) Operating System Samsung: Android, MacBook: macOS High Sierra (Version: 10.13.6)    I have foll...

SergioDavid

Roadie

527 Views

1 replies

0 likes

Android
local files
Local files for Spotify Mobile
  • 527 Views
  • 1 replies
  • 0 likes

Spotify app "crashes" randomly

PlanPremiumCountry ItalyDeviceSamsung Galaxy A5 2015Operating SystemAndroid 6.0.1 Hi everyone,I have a very strange issue with the Spotify app on my device. In a way that seems to be completely random, the app stops loading everything: I can't pause ...

Casual Listener

Plan Premium Country  Italy Device Samsung Galaxy A5 2015 Operating System Android 6.0.1   Hi everyone, I have a very strange issue with the Spotify app on my device. In a way tha...

ferrarif1w

Casual Listener

871 Views

4 replies

0 likes

  • 871 Views
  • 4 replies
  • 0 likes

What is this screen?

Plan Premium USA DeviceLG V30 +Operating SystemAndroid Oreo My Question or IssueThis is what I see while i'm listening. It doesn't show the screen with the album covers. Started happening out of nowhere.

Casual Listener

Plan     Premium   USA   Device LG V30 + Operating System Android Oreo   My Question or Issue This is what I see while i'm listening. It doesn't show the sc...

Schlomn22

Casual Listener

671 Views

5 replies

0 likes

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  • 5 replies
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Is the spotify community run by bots?

it feels like whenever some people here ask a simple question about the spotify app like a bug or how to do this. Whether you talk postively or negatively, most of the time it gets a bot reply. And most of the time its not proper answers

Roadie

  it feels like whenever some people here ask a simple question about the spotify app like a bug or how to do this. Whether you talk postively or negatively, most of the time it gets a bot repl...

ImpTheLynx

Regular

539 Views

2 replies

0 likes

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I don't get why they removed the queue in the new update it's pretty stupid actually

Ever since the new update A lot of things changed which from i heard a made people mad like removing radio function for free users and such. I only use spotify for my saved songs but what i find annoying is that the queue is missing like i want to se...

Roadie

Ever since the new update A lot of things changed which from i heard a made people mad like removing radio function for free users and such. I only use spotify for my saved songs but what i find anno...

lumster49

Roadie

1309 Views

2 replies

0 likes

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Superuser Contribution Spotify and shazam integration in south africa

PlanPremiumCountry South AfricaDeviceHuawei Y6 proOperating SystemAndroid 5.1 My Question or Issue are Spotify and shazam integrated in south africa? as shazam does not offer spotify to connect to, so that it can send tracks I shazam to spotify

Newbie

Plan Premium Country  South Africa Device Huawei Y6 pro Operating System Android 5.1   My Question or Issue  are Spotify and shazam integrated in south africa? as shazam does...

SergioDavid

Roadie

492 Views

1 replies

1 likes

  • 492 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Über Mobilnetzwerk herunterladen

Hallo, obwohl ich auf meinem MotoG5 / Android 7.0 bei den Einstellungen "Über Mobilnetzwerk herunterladen" deaktiviert habe, werden große Datenmengen geladen. Letzten Monat waren es ca. 180MB. Kann es sein, dass beim Abbruch der WLAN-Verbindung ein b...

Casual Listener

Hallo,   obwohl ich auf meinem MotoG5 / Android 7.0 bei den Einstellungen "Über Mobilnetzwerk herunterladen" deaktiviert habe, werden große Datenmengen geladen. Letzten Monat waren es ca. 180M...

SergioDavid

Roadie

3639 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Song Radio and View Album options greyed out

PlanPremiumCountry Singapore.DeviceSamsung Galaxy 6Operating SystemAndroid Kit Kat My Question or IssueI've been a spotify Premium user since 2016. Recently in the past few weeks I've noticed that the View Album, View Artist and Go To Song Radio opti...

Music Fan

Plan Premium Country  Singapore. Device Samsung Galaxy 6 Operating System Android Kit Kat   My Question or Issue I've been a spotify Premium user since 2016. Recently in the past ...

AeroZ

Composer

6245 Views

3 replies

3 likes

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  • 3 likes

Superuser Contribution Spotify does a pause after one second each song

Plan PremiumCountry MéxicoDevice Moto X4Operating System Android Oreo My Question or Issue Every song that is played manually does a pause after one second and then it's played normally, even if it's played over WiFi or Mobile Data, downloaded or not...

Casual Listener

Plan  Premium Country  México Device  Moto X4 Operating System  Android Oreo   My Question or Issue  Every song that is played manually does a pause after...

MaverickQRZ

Casual Listener

354 Views

2 replies

0 likes

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All music censored on my Galaxy S8

A lot of artists music just became censored for me on my phone however using the desktop app the songs are just fine. The censoring is just extremely annoying to listen to and was wondering is this an android issue or what exactly.PlanPremiumCountryU...

Newbie

A lot of artists music just became censored for me on my phone however using the desktop app the songs are just fine. The censoring is just extremely annoying to listen to and was wondering is this a...

Maybe_its_Aaron

Regular

403 Views

1 replies

0 likes

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  • 1 replies
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Search BUG?

DeviceAndroid My Question or Issue Hello friends, So I know there are easy fixes for the search problems ( where all searches are offline and only look up songs that are downloaded to the device) Many have posted temporary fixes such as - Restart dev...

Newbie

    Device Android  My Question or Issue  Hello friends,   So I know there are easy fixes for the search problems ( where all searches are offline and only look up son...

Noah

Spotify Star

1569 Views

1 replies

1 likes

bug
Search
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  • 1 replies
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Superuser Contribution Distorted sound

PlanPremiumCountry NetherlandsDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 Oreo My Question or IssueA week or so ago I noticed that a number of songs in my playlists have a distorted effect, whereas this has not been an issue before. It's a d...

Casual Listener

Plan Premium Country  Netherlands Device Samsung Galaxy S8 Operating System Android 8.0.0 Oreo   My Question or Issue A week or so ago I noticed that a number of songs in my playl...

SergioDavid

Roadie

601 Views

1 replies

0 likes

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Solved!! Why can't I change quality/bitrate on my Android phone?

Phone is Moto g5plusLocation United KingdomOS is Android 7Hello - I could do with some help please. I thought Spotify Premium gave me access to higher bitrate than the free version. I have Premium installed on my Android phone. When I go to "Music Qu...

Casual Listener

Phone is Moto g5plus Location United Kingdom OS is Android 7 Hello - I could do with some help please.  I thought Spotify Premium gave me access to higher bitrate than the free version.&n...

Loxer

Community Legend

11159 Views

3 replies

0 likes

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Superuser Contribution Spotify autoplays on phone speakers after bluetooth disconnect

PlanPremiumDeviceOnePlus 3TOperating SystemAndroid Nougat My Issue For a month the spotify app has been sporadically resumed playback after I move away from my car (bluetooth connected) or from bluetooth connected headphones. The song then continues ...

Newbie

Plan Premium Device OnePlus 3T Operating System Android Nougat   My Issue  For a month the spotify app has been sporadically resumed playback after I move away from my car (bluetoot...

SergioDavid

Roadie

944 Views

1 replies

3 likes

  • 944 Views
  • 1 replies
  • 3 likes

Superuser Contribution Lag galaxy tab 4

Plan: FreeDeviceSamsung galaxy tab 4Operating SystemAndroid My Question or Issue Spotify music lags very much while playing music. Tried to re install and wifi/4g/3g but no difference :/. No matter if screen is on or off could someone help

Newbie

Plan: Free Device Samsung galaxy tab 4 Operating System Android   My Question or Issue  Spotify music lags very much while playing music. Tried to re install and wifi/4g/3g but no di...

SergioDavid

Roadie

610 Views

1 replies

0 likes

samsung galaxy
Tab
  • 610 Views
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