Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
377404 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I've tried everything logging in and out/ uninstalling both apps and re installing them. Checking the connections between both in the settings. Signed in in many different ways. Turned off and on my phone and still nothing. Cleaned out data and cache...
I've tried everything logging in and out/ uninstalling both apps and re installing them. Checking the connections between both in the settings. Signed in in many different ways. Turned ...
Community Legend
277 Views
1 replies
0 likes
PlanPremiumCountryUnited States of AmericaDeviceLG V30 (LG-H931)Operating SystemAndroid Oreo (8.0.0)Software (Spotify) Version8.4.67.886 armv7 My IssueHello!When attempting to 'Share' a song, the app freezes (no button response) and then closes/crash...
Plan Premium Country United States of America Device LG V30 (LG-H931) Operating System Android Oreo (8.0.0) Software (Spotify) Version 8.4.67.886 armv7 My Issue Hello! ...
Community Legend
779 Views
2 replies
5 likes
Hi, since a cople of days ive having troubles with the option "share". I cant share what im listening in any social network, pls help.
Hi, since a cople of days ive having troubles with the option "share". I cant share what im listening in any social network, pls help.
Community Legend
248 Views
1 replies
0 likes
Spotify on Android used to sort my starred playlist from newest added to oldest. I was find with this because that's how I wanted it. Not it's reverted to sorting from oldest to newest and no matter where I look in the UI, there's no option to change...
Spotify on Android used to sort my starred playlist from newest added to oldest. I was find with this because that's how I wanted it. Not it's reverted to sorting from oldest to newest and no matter ...
Not applicable
617 Views
3 replies
0 likes
My application does not load playlists, does not search, nothing appears and loads forever after a while playing music, to return to normal, I have to close the application and open again, then the same thing happens. (I reinstalled it completely)Xia...
My application does not load playlists, does not search, nothing appears and loads forever after a while playing music, to return to normal, I have to close the application and open a...
Casual Listener
326 Views
1 replies
0 likes
PlanPremiumCountry CanadaDeviceLG G4Operating SystemAndroid My Question or Issue Whether I'm using my phone or computer (desktop app, not browser), it'll suddenly switch over to R&B music or obsecure EDM. I've seen that people have previously had thi...
Plan Premium Country Canada Device LG G4 Operating System Android My Question or Issue Whether I'm using my phone or computer (desktop app, not browser), it'll suddenly s...
Not applicable
509 Views
1 replies
0 likes
Plan/Premium CountryUnited States DeviceGoogle Pixel Operating SystemAnsroid 9 - Pie My Question or Issue So I know you have to go online every so often so Spotify knows you have Premium. I go online a few times a day, but the offline countdown doesn...
Plan/ Premium Country United States Device Google Pixel Operating System Ansroid 9 - Pie My Question or Issue So I know you have to go online ev...
795 Views
0 replies
0 likes
PlanFree/PremiumCountry IsraelDeviceLG-G6Operating SystemAndroid My Question or Issue Hi thereI started a pro trial, downladed a playlist, and suddenly the playlist plays only 4 songs, no matter online or offline!Downlad shows the green arrow.Hitting...
Plan Free/Premium Country Israel Device LG-G6 Operating System Android My Question or Issue Hi there I started a pro trial, downladed a playlist, and suddenly the playli...
Not applicable
864 Views
3 replies
0 likes
PlanPremiumCountryUSDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0My Question or Issue App crashes when trying to share song
Plan Premium Country US Device Samsung Galaxy S8 Operating System Android 8.0.0 My Question or Issue App crashes when trying to share song
Casual Listener
6064 Views
10 replies
21 likes
How can I play an audiobook (in the Audible app) while Spotify plays music in the background (on Android)? Thanks, Cheers!
How can I play an audiobook (in the Audible app) while Spotify plays music in the background (on Android)? Thanks, Cheers!
728 Views
0 replies
0 likes
Once the app is paused, while or while not playing music, and reopened, I am unable to search for any other artists or play new songs that were not already in queue. This persists on multiple wifi networks, LTE data, and several Galaxy S6's (I recent...
Once the app is paused, while or while not playing music, and reopened, I am unable to search for any other artists or play new songs that were not already in queue. This persi...
Newbie
827 Views
1 replies
0 likes
When I add songs to the queue it pops up saying they have been added but they don't appear in the queue at all. I don't have any issues with the web or desktop player. PlanPremiumCountryCanadaDeviceNexus 5Operating SystemAndroid Cheers!
When I add songs to the queue it pops up saying they have been added but they don't appear in the queue at all. I don't have any issues with the web or desktop player. Plan Premium Country...
Casual Listener
961 Views
4 replies
1 likes
Hello,I was wondering how to import local music into the android application because this music isn't available on spotify. I found a tutorial but it's with the PC application and I don't have a PC.PlanPremiumCountry FranceDeviceHawaii P20 liteOperat...
Hello, I was wondering how to import local music into the android application because this music isn't available on spotify. I found a tutorial but it's with the PC application and I don't have a PC...
Casual Listener
681 Views
2 replies
0 likes
PlanPremiumCountryCanada DeviceYamaha RX-V675, Galaxy S7 EdgeOperating SystemAndroid My Question or IssueI used to be able to select my Yamaha RX-V675 from the list of devices in Spotify even if it was in network standby mode. Spotify would then powe...
Plan Premium Country Canada Device Yamaha RX-V675, Galaxy S7 Edge Operating System Android My Question or Issue I used to be able to select my Yamaha RX-V675 from the list of d...
Music Fan
701 Views
2 replies
0 likes
PlanPremiumCountryBrazilDeviceGalaxy 7Operating SystemAndroid The Add to Queue function in Android Devices is messy and confusing and apparently people at Spotify don't pay attemption on what paying customers think about this. Everybody in every part...
Plan Premium Country Brazil Device Galaxy 7 Operating System Android The Add to Queue function in Android Devices is messy and confusing and apparently people at Spotify...
442 Views
0 replies
1 likes
PlanPremiumCountrly New Zealand DeviceSony Xperia Operating SystemAndroid Oreo My Question or Issue My share button no longer works. I press it and the options that used to pop up in a menu so I could choose which app I want to use to share like What...
Plan Premium Countrly New Zealand Device Sony Xperia Operating System Android Oreo My Question or Issue My share button no longer works. I press ...
Regular
4352 Views
7 replies
7 likes
PlanPremiumCountrySingaporeDeviceSamsung Note 8Operating SystemAndroid Oreo 8 My Question or Issue I don't know when it started but just yesterday when I wanted to share a song to WhatsApp via Spotify, the app either reloaded back to the home page or...
Plan Premium Country Singapore Device Samsung Note 8 Operating System Android Oreo 8 My Question or Issue I don't know when it started but just yesterday when I wanted to sha...
Casual Listener
662 Views
2 replies
0 likes
Cannot add songs to queue, while adding them they not appear on the queue list.Latest Spotify version, tried to reinstall , didn't help.Please assist, frustrated DeviceOP3T, Samsung Galaxy tab s2Operating SystemOreoPremium Plan
Cannot add songs to queue, while adding them they not appear on the queue list. Latest Spotify version, tried to reinstall , didn't help. Please assist, frustrated Device OP...
Community Legend
740 Views
3 replies
2 likes
This playlist appears complete in the web page but incomplete in the app. Also some of the songs added don't have the heart symbol and it is not clear if the author is Spotify or me (both names appear).
This playlist appears complete in the web page but incomplete in the app. Also some of the songs added don't have the heart symbol and it is not clear if the author is Spotify or me (both names appea...
Regular
469 Views
2 replies
0 likes
PlanPremiumCountry BrazilDeviceLenovo Moto Z2 PlayOperating SystemAndroid 8.0.0 My Question or Issue When I'm running Spotify in the background and open any other app the songs volume goes down (feels like 50% less) and the only way to turn it back t...
Plan Premium Country Brazil Device Lenovo Moto Z2 Play Operating System Android 8.0.0 My Question or Issue When I'm running Spotify in the background and open any other a...
394 Views
0 replies
0 likes
