Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 44048 Views
  • 66 replies
  • 25 likes
  • 44048 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878876 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878876 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26619 Views
  • 4 replies
  • 0 likes
  • 26619 Views
  • 4 replies
  • 0 likes

Solved!! How do I reorder songs in my playlist on my phone?

I have only found an option for deleting songs, but I want to change the order of songs in a playlist. How can I do that? Before I had an iphone and used this feature a lot.

  • Music Fan
  • I have only found an option for deleting songs, but I want to change the order of songs in a playlist. How can I do that? Before I had an iphone and used this feature a lot.
  • Ianmax
  • Newbie
  • 114979 Views
  • 25 replies
  • 10 likes
  • 114979 Views
  • 25 replies
  • 10 likes

Superuser Contribution help me

some songs are not playin ı when touch    device LG K10

  • Newbie
  • some songs are not playin ı when touch       device LG K10
  • Alfredo
  • Roadie
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution I had stogare section under the others section. But now i ve got nothing but log out section.

As i mentioned at the topic i can not reach the storage section which allows me to choose where i m gonna download musics. I could see that section at this morning but it has gone without any update. Do anyone have a solution for this? PlanPremiumCou...

  • Newbie
  • As i mentioned at the topic i can not reach the storage section which allows me to choose where i m gonna download musics. I could see that section at this morning but it has gone without any update....
  • Alfredo
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Go online to see menu when in offline mode?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry UkDeviceSony z5 compact Operating system Android 7.1.1 My Question or Issue I'm in offline mode and when I try to...

  • Regular
  •  None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  Uk Device Sony z5 compact  Operatin...
  • Alfredo
  • Roadie
  • 1410 Views
  • 3 replies
  • 2 likes
  • Offline Access
  • 1410 Views
  • 3 replies
  • 2 likes

Podcast plays next song in correct order only some of the time

Plan PremiumCountry USA DeviceLG G5Operating SystemAndroid 7.x My Question or Issue When I - play a podcast playlist (The Bright Sessions)- and the playlist is sorted by episode date - and the current episode finishes It should play the next song in ...

  • Gig Goer
  • Plan Premium Country USA   Device LG G5 Operating System Android 7.x   My Question or Issue  When I   - play a podcast playlist (The Bright Sessions) - and the playlis...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant post music to instagram stories

PlanPremiumCountry USADeviceSamsung Galaxy S8+Operating System The button for posting to instagram stories isn't even there. I have uninstalled and reinstalled and nothing changed

  • Casual Listener
  •   Plan Premium Country  USA Device Samsung Galaxy S8+ Operating System     The button for posting to instagram stories isn't even there. I have uninstalled and reinstall...
  • SergioDavid
  • Roadie
  • 693 Views
  • 1 replies
  • 0 likes
  • 693 Views
  • 1 replies
  • 0 likes

Superuser Contribution App try download my music all time

PlanPremiumCountryMéxicoDeviceMoto Z XT1650-03Operating System Android 7.1.1 My Question or Issue all time the app try download my music (when all my music is download done), i can see the download icon in notification bar, from 1 to 4 seconds

  • Newbie
  • Plan Premium Country México Device Moto Z XT1650-03 Operating System   Android 7.1.1  My Question or Issue   all time the app try download my music (when all my music is dow...
  • SergioDavid
  • Roadie
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Skip/Pause/Play not working via Bluetooth in my car

Hello, I am struggeling with the audio playback in my car (Seat Leon ST FR 2016). I enjoy listening to my Spotify playlists while driving very much and everything worked great until an uncertain point. Since then, the Skip, Pause and Play-function on...

  • Casual Listener
  • Hello,   I am struggeling with the audio playback in my car (Seat Leon ST FR 2016). I enjoy listening to my Spotify playlists while driving very much and everything worked great until an ...
  • StarGeneral
  • Casual Listener
  • 1123 Views
  • 1 replies
  • 1 likes
  • 1123 Views
  • 1 replies
  • 1 likes

Spotify starts playing after using S Voice or making a Call on Gear S3

PlanPremiumCountry NetherlandsDeviceSamsung Gear S3 FrontierOperating SystemTizen 3.0.0.2 My Question or IssueAfter using S Voice or making a call Spotify thinks it needs to start playing.This is after I have paused the music and have done something ...

  • Newbie
  • Plan Premium Country  Netherlands Device Samsung Gear S3 Frontier Operating System Tizen 3.0.0.2   My Question or Issue After using S Voice or making a call Spotify thinks it need...
  • 712 Views
  • 0 replies
  • 6 likes
  • Gear S3
    microphone
  • 712 Views
  • 0 replies
  • 6 likes

Unfortunately, Spotify has stopped ERROR!!!!!!

PlanPremiumCountry EnglandDeviceAcer TabletOperating SystemAndroid My Question or Issue I've had Spotify premium for a good while now with no issues. All of sudden I am getting this error which effectively closes Spotify. I uninstalled and installed,...

  • Casual Listener
  • Plan Premium Country  England Device Acer Tablet Operating System Android   My Question or Issue  I've had Spotify premium for a good while now with no issues. All of sudden ...
  • Vics4life
  • Casual Listener
  • 456 Views
  • 2 replies
  • 0 likes
  • 456 Views
  • 2 replies
  • 0 likes

Daily mix doesn't change daily anymore

PlanPremiumCountryUKDeviceS8, Macbook Pro, PCOperating System Android Oreo, Windows 10, Mojave My Question or Issue My daily mix doesn't change daily anymore. Heck it hasn't changed in months, maybe once this year.

  • Regular
  •   Plan Premium Country UK Device S8, Macbook Pro, PC Operating System  Android Oreo, Windows 10, Mojave   My Question or Issue  My daily mix doesn't change daily a...
  • SunnyGates
  • Gig Goer
  • 7228 Views
  • 4 replies
  • 1 likes
  • 7228 Views
  • 4 replies
  • 1 likes

Search not working - ruined my party

PlanPremiumCountryUK DeviceGalaxy S8 Operating SystemAndroid My Question or IssueSearch not working. Defeats the object of subscribing to Spotify. Ruining my gathering

  • Newbie
  • Plan Premium Country UK   Device Galaxy S8   Operating System Android   My Question or Issue Search not working. Defeats the object of subscribing to Spotify. Ruining my ga...
  • Loxer
  • Community Legend
  • 271 Views
  • 1 replies
  • 1 likes
  • 271 Views
  • 1 replies
  • 1 likes

Search bar does not work

PlanPremiumCountry UsDeviceSamsung Galaxy 6 Operating SystemAndroid My Question or Issue The search function does not work. It just gives me an error. I already uninstalled and reinstalled the app but it did not help. When I searched for this problem...

  • Newbie
  • Plan Premium Country  Us Device Samsung Galaxy 6  Operating System Android    My Question or Issue  The search function does not work.  It just gives me an err...
  • Loxer
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Search function not working

PlanPremiumCountry UKDeviceSamsung Galaxy S6 EdgeOperating SystemAndroid v7 My Question or Issue Same as many have had before, search function is not working, it worked just a few days ago with no problems. Its over Wifi, as I don't stream music much...

  • Regular
  • Plan Premium Country  UK Device Samsung Galaxy S6 Edge Operating System Android v7   My Question or Issue  Same as many have had before, search function is not working, it wo...
  • rekt_orion
  • Regular
  • 1805 Views
  • 10 replies
  • 2 likes
  • 1805 Views
  • 10 replies
  • 2 likes

[Android] Does my SD Card have to be formatted so I can change the storage?

My Question or IssueI'm trying to change the storage to my SD Card, but when I change it, I get a message saying that the disk is full, when there's 31GB left on the SD Card, or it just stops downloading my music. I've tried deleting the data from Sp...

  • Casual Listener
  • My Question or Issue I'm trying to change the storage to my SD Card, but when I change it, I get a message saying that the disk is full, when there's 31GB left on the SD Card, or it just stops downl...
  • Jpuen1
  • Casual Listener
  • 489 Views
  • 2 replies
  • 0 likes
  • 489 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution [Android] Download via mobile provider default on after update

After the Android app update to version 8.4.62.490 arm the option to disable download data over mobile provider is now switched to on. In 15 minutes all my mobile data is gone! PlanPremiumCountry The Netherlands DeviceSamsung Galaxy 7, Android 8Opera...

  • Casual Listener
  • After the Android app update to version 8.4.62.490 arm the option to disable download data over mobile provider is now switched to on. In 15 minutes all my mobile data is gone!    Plan P...
  • Alfredo
  • Roadie
  • 496 Views
  • 3 replies
  • 0 likes
  • 496 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution No control on lock screen on Android 8.1.0

I have no Spotify control on lock screen on my Nokia 8. I have contacted Nokia support, who unfortunately has not been able to find a clear explanation of the problem.

  • Casual Listener
  • I have no Spotify control on lock screen on my Nokia 8. I have contacted Nokia support, who unfortunately has not been able to find a clear explanation of the problem.    
  • Alfredo
  • Roadie
  • 1498 Views
  • 3 replies
  • 0 likes
  • 1498 Views
  • 3 replies
  • 0 likes

Superuser Contribution Saved songs being deleted and disapearing

PlanPremiumCountry IsraelDeviceGalaxy s7Operating system Android Oreo My Question or Issue I have something like 4000 songs saved in phone. sometimes i see that songs that i saved in the past are now there and that i need to save them again! if i can...

  • Casual Listener
  • Plan Premium Country  Israel Device Galaxy s7 Operating system  Android Oreo   My Question or Issue  I have something like 4000 songs saved in phone.  sometimes i ...
  • Alfredo
  • Roadie
  • 447 Views
  • 3 replies
  • 0 likes
  • 447 Views
  • 3 replies
  • 0 likes

Superuser Contribution Skipping songs on device

Hi,Im using the premium app on an LG V20, and I seem to get a weird bug with the playlist that im currently listening to. As I listen to songs on the phone, I cant skip more than 2-3 songs (skipping like swipping left to the next song), after the thi...

  • Casual Listener
  • Hi, Im using the premium app on an LG V20, and I seem to get a weird bug with the playlist that im currently listening to. As I listen to songs on the phone, I cant skip more than 2-3 songs (skippin...
  • Alfredo
  • Roadie
  • 1223 Views
  • 5 replies
  • 0 likes
  • 1223 Views
  • 5 replies
  • 0 likes

BMW Connected Drive Android Issues

Hi!I have the following:BMW 330e /w connected drive (2018) and no pending SW updatesSamsung s8 (no pending SW updates) With the following problems:The onboard spotify app - Changing to next song gives random songThe spotify menu is working 50% of the...

  • Casual Listener
  • Hi! I have the following: BMW 330e /w connected drive (2018) and no pending SW updates Samsung s8 (no pending SW updates)   With the following problems: The onboard spotify app - Changing ...
  • nsayeed
  • Newbie
  • 34370 Views
  • 47 replies
  • 8 likes
  • 34370 Views
  • 47 replies
  • 8 likes