Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111374 Views

26 replies

3 likes

  • 111374 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224009 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224009 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581278 Views

79 replies

3 likes

  • 581278 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478553 Views

577 replies

40 likes

Account
Free
  • 478553 Views
  • 577 replies
  • 40 likes

Superuser Contribution Can't use app when minimized (Android)

The app doesn't work when minimized, I can't click to pause, play or change music.Can anyone help me?

Newbie

The app doesn't work when minimized, I can't click to pause, play or change music. Can anyone help me?

Katerina

Spotify Legend

1453 Views

1 replies

0 likes

  • 1453 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Music Videos

Plan: PremiumCountry: BrazilDevice: Bluboo S1Operating System: Android 7.1 My Question or Issue I already have tha last version of Android in my cellphone but the Spotify app doesn't recognize. To the app, my cellphone has a earlier version and I can...

Newbie

Plan: Premium Country: Brazil Device: Bluboo S1 Operating System: Android 7.1   My Question or Issue  I already have tha last version of Android in my cellphone but the Spotify a...

TomLegend

Spotify Legend

706 Views

1 replies

0 likes

  • 706 Views
  • 1 replies
  • 0 likes

Superuser Contribution Thumbs Up/Down not available on next song

PlanPremiumCountryUkDeviceSamsung Galaxy 8 plusOperating SystemAndroid Oreo My Question or IssueHi, I am having problems with thumbs up/down icon, in that when I have selected it for a song, the icon doesn't reset itself when the next song plays. I h...

Casual Listener

Plan Premium Country Uk Device Samsung Galaxy 8 plus Operating System Android Oreo   My Question or Issue Hi, I am having problems with thumbs up/down icon, in that when I have se...

Jemi

Spotify Legend

688 Views

3 replies

0 likes

  • 688 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify starts playing automatially when on bluetooth

PlanPremiumDeviceSamsung Galaxy 7Operating SystemAndroid Oreo My Question or Issue Hello. I have a bluetooth speaker in my bedroom and I've been using Spotify to play music on it ever since I became a member. A month ago something changed. I noticed ...

Newbie

Plan Premium Device Samsung Galaxy 7 Operating System Android Oreo   My Question or Issue  Hello. I have a bluetooth speaker in my bedroom and I've been using Spotify to play m...

samrussell

Casual Listener

7734 Views

4 replies

6 likes

  • 7734 Views
  • 4 replies
  • 6 likes

Huawei P20 (lite) app issues

PlanPremiumCountryThe NetherlandsDeviceHuawei P20 LiteOperating SystemAndroid oreo 8.0.0 My Question or Issue I've been having some issues with the Spotify app since I've switched to a new phone (Huawei p20 Lite).- The 'album view' display often free...

Newbie

Plan Premium Country The Netherlands Device Huawei P20 Lite Operating System Android oreo 8.0.0   My Question or Issue  I've been having some issues with the Spotify app since I'v...

2392 Views

0 replies

7 likes

  • 2392 Views
  • 0 replies
  • 7 likes

Solved!!Superuser Contribution Spotify using acceleration sensor

Hi! My question is why is Spotify using acceleration sensor if it doesn't have the "Running" feature anymore? Spotify version: 8.4.62.472 Thanks!

Composer

Hi!   My question is why is Spotify using acceleration sensor if it doesn't have the "Running" feature anymore?   Spotify version: 8.4.62.472   Thanks!

Daisy

Spotify Legend

3687 Views

8 replies

0 likes

  • 3687 Views
  • 8 replies
  • 0 likes

Music stops for no reason

PlanPremiumCountryUK DeviceOnePlus 5TOperating SystemAndroid 8.1.0Spotify App Version8.4.68.911 armV7 My Question or IssueIn the last week or so Spotify on my phone just stops randomly. The timing is random - sometimes it plays for an hour no worries...

Newbie

Plan Premium Country UK   Device OnePlus 5T Operating System Android 8.1.0 Spotify App Version 8.4.68.911 armV7   My Question or Issue In the last week or so Spotify on my phon...

AeroZ

Composer

567 Views

1 replies

0 likes

  • 567 Views
  • 1 replies
  • 0 likes

Search and browse functions don't work on Samsung Galaxy S8

My Question or Issue The search and browse functions do not work when using my Samsung Galaxy S8 even though I have offline mode turned off and am connected to wifi in my home. I do not think there's anything wrong with our wifi connection as it seem...

Newbie

    My Question or Issue  The search and browse functions do not work when using my Samsung Galaxy S8 even though I have offline mode turned off and am connected to wifi in my home....

419 Views

0 replies

0 likes

  • 419 Views
  • 0 replies
  • 0 likes

Larger ICONS for driving

I have my phone on a dock while driving - however I find that the Skip buttons are so small, I have to concentrate a lot more to make sure I'm pressing the right button. I feel like instead a full picture of the Album Cover, the Skip, Rewind and Paus...

Newbie

I have my phone on a dock while driving - however I find that the Skip buttons are so small, I have to concentrate a lot more to make sure I'm pressing the right button. I feel like instead a full pi...

Jose_M

Spotify Star

1087 Views

1 replies

1 likes

  • 1087 Views
  • 1 replies
  • 1 likes

Using spotify on my phone

I've just got Spotify Premium set up on my laptop but would also like to use it on my phone but don't know how to go about this. Is it possible to use it on more than one device? PlanPremiumCountry UKDeviceAndroidOperating System(iOS 10, Android Oreo...

Newbie

I've just got Spotify Premium set up on my laptop but would also like to use it on my phone but don't know how to go about this.  Is it possible to use it on more than one device?   Plan ...

AeroZ

Composer

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Solved!! can't create playlist shortcut for homescreen

PlanFreeCountry SingaporeDeviceHuawei P9Operating SystemAndroid 7.0 My Question or Issuethere isnt any option for me to add any playlists to my homescreen when i press the 3 dots at the top right hand corner of my screen. is this a premium function o...

Newbie

  Plan Free Country  Singapore Device Huawei P9 Operating System Android 7.0   My Question or Issue there isnt any option for me to add any playlists to my homescreen when i...

Jose_M

Spotify Star

2856 Views

1 replies

1 likes

  • 2856 Views
  • 1 replies
  • 1 likes

Songs are grayed out and won't let me play them any more

PlanPremium Country IrelandDeviceHuawei Y6 2018Operating SystemAndroid A song that was downloaded on my premium account uninstalled and won't let me play it any more. It's grayed out and I've done 2 clean reinstalles of spotify, I dont know what to d...

Newbie

Plan Premium  Country  Ireland Device Huawei Y6 2018 Operating System Android    A song that was downloaded on my premium account uninstalled and won't let me play it any...

AeroZ

Composer

697 Views

1 replies

0 likes

  • 697 Views
  • 1 replies
  • 0 likes

Download notification keepts flashing for a few miliseconds. If playlist contains unplayable song

PlanPremiumCountryGermanyDeviceSamsug Galaxy A3 2017Operating SystemAndroid Oreo 8.0.0 / Samsung Exp 9.0--Spotifiy App Version:8.4.61.683 armV7 So for a few weeks now my notification bar keeps flashing the "currently downloading arrow" symbol. It jus...

Regular

Plan Premium Country Germany Device Samsug Galaxy A3 2017 Operating System Android Oreo 8.0.0 / Samsung Exp 9.0 -- Spotifiy App Version: 8.4.61.683 armV7   So for a few weeks now m...

Toby1996

Casual Listener

11302 Views

14 replies

13 likes

  • 11302 Views
  • 14 replies
  • 13 likes

Original game soundtracks section doesn't show in gaming category

PlanFreeCountryUnited States DeviceGoogle Pixel 2Operating SystemAndroid 9.0 My Question or Issue When browsing on PC, if you go to Home > Genres & Moods > Gaming you get 3 categories. Popular Playlists, Podcasts, and Original Game Soundtracks. When ...

Newbie

Plan Free Country United States   Device Google Pixel 2 Operating System Android 9.0   My Question or Issue  When browsing on PC, if you go to Home > Genres & Moods &...

467 Views

0 replies

0 likes

  • 467 Views
  • 0 replies
  • 0 likes

Superuser Contribution Missing lyrics?

How is it possible that lyrics I can see on both the Genius app and desktop site aren't shown by the Genius integrated in spotify? E.g. more than half the songs of Linkin Park's Meteora as well as hybrid theory album don't have any lyrics. But when I...

Casual Listener

How is it possible that lyrics I can see on both the Genius app and desktop site aren't shown by the Genius integrated in spotify?   E.g. more than half the songs of Linkin Park's Meteora as w...

TomLegend

Spotify Legend

1407 Views

1 replies

0 likes

  • 1407 Views
  • 1 replies
  • 0 likes

Multiple bugs since last week or so

PlanPremiumCountry NLDeviceONE PLUS 5Operating SystemAndroid Oreo My Question or Issue Since last week (or so) I'm having multiple problems with the spotify app on android. Problem 1 (seen multiple posts about this one)After starting the app it redow...

Regular

Plan Premium Country  NL Device ONE PLUS 5 Operating System Android Oreo   My Question or Issue  Since last week (or so) I'm having multiple problems with the spotify app on ...

Heffalord

Newbie

4150 Views

7 replies

10 likes

bugs
  • 4150 Views
  • 7 replies
  • 10 likes

Superuser Contribution Why to use "Spotify connect" if doesn't save the same song history?

PlanFree/PremiumCountry MXDevicePc and AndroidOperating System My Question or Issue I don't know if there's a solution to choose to not connect to other dispositives while using Spotify from Pc. I can't stop it from connecting to my phone and vice ve...

Visitor

Plan Free/Premium Country  MX Device Pc and Android Operating System     My Question or Issue   I don't know if there's a solution to choose to not connect to other dis...

TomLegend

Spotify Legend

1226 Views

3 replies

0 likes

Android
PC
Windows
Windows 10
Windows 10 Creator
  • 1226 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not internet connection... again

PlanPremiumCountry UsaDeviceMoto ZOperating SystemUnsure, but is up to date My Question or Issue No internet connection I've put a screenshot of my phone, on Spotify; with it spinning continuously with no connection, even though you can see in the to...

Newbie

Plan Premium Country  Usa Device Moto Z Operating System Unsure, but is up to date   My Question or Issue  No internet connection I've put a screenshot of my phone, on Spotif...

TomLegend

Spotify Legend

611 Views

1 replies

0 likes

  • 611 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Fair Phone2 Lock Screen Mode

Hello guys,I just bought a new Phone: Fair Phone 2 - which works great with Android, I downloaded Spotify and just noticed that the Lock screen mode does not work here. So I would have to actually unlock my phone every time I want to switch or skip a...

Casual Listener

  Hello guys, I just bought a new Phone: Fair Phone 2 - which works great with Android, I downloaded Spotify and just noticed that the Lock screen mode does not work here. So I would have to...

lena120590

Casual Listener

1103 Views

2 replies

0 likes

  • 1103 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bluetooth in the car

PlanPremiumCountry DeviceSamsung Galaxy 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question I use my spotify app via bluetooth in my car on my pioneer to play music, however when I turn the volume up over 30 my stereo shuts off compl...

Newbie

Plan Premium Country   Device Samsung Galaxy 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question I use my spotify app via bluetooth in my car on my...

TomLegend

Spotify Legend

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes