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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27858 Views
  • 59 replies
  • 23 likes
  • 27858 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870413 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870413 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24746 Views
  • 3 replies
  • 0 likes
  • 24746 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bluetooth in car - next, prev and track info doesn't work

PlanPremiumCountry Czech republicDeviceSony XZ PremiumOperating SystemAndroid 8.0.0 (built 47.1.A.12.179) My Question or IssueHi,when I connect my phone (Sony XZ Premium) with my car (Lexus GS) sounds works fine but next / prev buttons don't work + t...

  • Casual Listener
  • Plan Premium Country  Czech republic Device Sony XZ Premium Operating System Android 8.0.0 (built 47.1.A.12.179)   My Question or Issue Hi, when I connect my phone (Sony XZ Premi...
  • lxw4d-npmu_x
  • Casual Listener
  • 900 Views
  • 4 replies
  • 0 likes
  • 900 Views
  • 4 replies
  • 0 likes

Files added from local no longer stream

I've got a premium subscription and recently I reset phone.I hadn't yet resynced all my music and went to play my main playlist at a friends house using the phone. Barely any tracks work. I discovered nearly all the songs are not streamable on the ph...

  • Regular
  • I've got a premium subscription and recently I reset phone. I hadn't yet resynced all my music and went to play my main playlist at a friends house using the phone. Barely any tracks work.&nb...
  • tokidokioki
  • Regular
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

My app does not open!

It keeps all Black. I already turned off the cellphone And the app.PlanPremiumCountry BrasilDevice(Moto G)Operating System(Android.) My Question or Issue

  • Newbie
  • It keeps all Black. I already turned off the cellphone And the app. Plan Premium Country  Brasil Device (Moto G) Operating System (Android.)   My Question or Issue  
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Can't save data on SD card even with other solutions

PlanPremium (family)Country FranceDeviceHuawei P9Operating SystemAndroid 7.0 (build VNS-L31C530B382) My Question or Issue Hi,I just subscribed to spotify family. Using huawei P9 lite, i can only save on my sd car due to the low available space in my ...

  • Newbie
  • Plan Premium (family) Country  France Device Huawei P9 Operating System Android 7.0 (build VNS-L31C530B382)   My Question or Issue  Hi, I just subscribed to spotify family. ...
  • 280 Views
  • 0 replies
  • 1 likes
  • 280 Views
  • 0 replies
  • 1 likes

Superuser Contribution [Bug] Disliked songs still playing

PlanPremiumCountryPL DeviceSamsung S6 Edge My Question or Issue When I dislike a song or artist, that song is still autoplaying in Discover Weekly. Scenario:I have following songs in Discover WeeklySong 1 [Currently playing]Song 2 [Disliked]Song 3Whe...

  • Music Fan
  • Plan Premium Country PL  Device Samsung S6 Edge     My Question or Issue  When I dislike a song or artist, that song is still autoplaying in Discover Weekly.   Sce...
  • Alfredo
  • Roadie
  • 2768 Views
  • 5 replies
  • 0 likes
  • 2768 Views
  • 5 replies
  • 0 likes

No Artists Radio available.

Plan: FreeCountry: US I no longer have the Artists Radio option on my android device, I have no computer to check the browser version. I've been informed by @SpotifyCares on Twitter that this feature has been removed from Free accounts...can anyone c...

  • Newbie
  • Plan: Free Country: US  I no longer have the Artists Radio option on my android device, I have no computer to check the browser version. I've been informed by @SpotifyCares on Twitter that thi...
  • Joe
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

App freezes

PlanPremiumCountry TurkeyDeviceHuawei P9 Lite 2017 Operating SystemAndroid 7.0 My Question or Issue Cant skip between songs. Sometimes it responds after 10 to 20 seconds, sometimes wont respond at all. There isnt any problem with my connection, other...

  • Newbie
  •   Plan Premium Country  Turkey Device Huawei P9 Lite 2017  Operating System Android 7.0    My Question or Issue  Cant skip between songs. Sometimes it respond...
  • 277 Views
  • 0 replies
  • 1 likes
  • 277 Views
  • 0 replies
  • 1 likes

Android App wont load

PlanPremium CountryPhilippines DeviceXiaomi Mi A1 Operating SystemAndroid Oreo My Question or Issue Any fix for blank screen?

  • Casual Listener
  •   Plan Premium   Country Philippines   Device Xiaomi Mi A1   Operating System Android Oreo   My Question or Issue  Any fix for blank screen?
  • Loxer
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Spotify does not work with Google Home, Google Mini, or Google Chromecast

Spoiler (Highlight to read) Spotify Premium no longer works with Google Home, Google Mini, or any of my multiple Chromecast devices. When I ask the assistant to play Spotify, it says it will and then silence. Sometimes a track might start to play and...

  • Casual Listener
  •   Spotify Premium no longer works with Google Home, Google Mini, or any of my multiple Chromecast devices. When I ask the assistant to play Spotify, it says it will and then silence. Sometimes ...
  • bshogeman
  • Newbie
  • 9974 Views
  • 7 replies
  • 3 likes
  • Chromecast Google Home
    Chromecast stuttering
    Current issue
    Troubleshooting
  • 9974 Views
  • 7 replies
  • 3 likes

Where to see recently added songs in a chronological order

PlanPremiumDeviceTablet, smartphone, FireTVOperating SystemAndroid 5.0.2/6.0 and Fire OS My Question or IssueHi, as a new Spotify user I'm not yet familiar with all the features of the Spotify app. From Amazon's Music Unlimited service I know a featu...

  • Music Fan
  • Plan Premium Device Tablet, smartphone, FireTV Operating System Android 5.0.2/6.0 and Fire OS    My Question or Issue Hi,   as a new Spotify user I'm not yet familiar with al...
  • 2ocgqfv-o_war
  • Music Fan
  • 8635 Views
  • 2 replies
  • 2 likes
  • 8635 Views
  • 2 replies
  • 2 likes

Can't download podcasts anymore on mobile

I'm using Spotify free for hearing podcasts offline but I can't download them anymore on my smartphone (Samsung galaxy a3). On tablet though it's still working. It's like the button is just missing, I can only share the podcast. Version 8.4.51.899 ar...

  • Casual Listener
  • I'm using Spotify free for hearing podcasts offline but I can't download them anymore on my smartphone (Samsung galaxy a3). On tablet though it's still working. It's like the button is just missing, ...
  • JennyGinger420
  • Newbie
  • 17823 Views
  • 13 replies
  • 3 likes
  • Android
  • 17823 Views
  • 13 replies
  • 3 likes

No download option

PlanPremium student offerCountryUk DeviceSamsung galaxy s4Operating SystemAndroid My Question or IssueI just reinstalled Spotify on this phone and paid for premium. There is no download option anywhere. I enjoy tried some of the solutions in other fo...

  • Newbie
  •   Plan Premium student offer Country Uk    Device Samsung galaxy s4 Operating System Android    My Question or Issue I  just reinstalled Spotify on this pho...
  • Joe
  • Community Legend
  • 658 Views
  • 1 replies
  • 0 likes
  • 658 Views
  • 1 replies
  • 0 likes

Loading Times

PlanPremiumCountry Czech RepublicDeviceSamsung S8+Operating SystemAndroid Oreo My Question or Issue Hey, I have a problem with Spotify on my device (S8+) even though I have offline saved my playlists it often takes a lot time to load (1-2 minutes) wh...

  • Casual Listener
  • Plan Premium Country  Czech Republic Device Samsung S8+ Operating System Android Oreo  My Question or Issue  Hey,   I have a problem with Spotify on my device (S8+) eve...
  • 365 Views
  • 0 replies
  • 1 likes
  • 365 Views
  • 0 replies
  • 1 likes

Downloaded songs and playlists disappeared for the 5th time now.

I'm having a similar issue as a lot of Priemium members. I have a whole bunch of songs and playlists downloaded to my phone that disappear every few days. This forces me to redownload the same songs and playlists every time. I have gone through the c...

  • Visitor
  • I'm having a similar issue as a lot of Priemium members. I have a whole bunch of songs and playlists downloaded to my phone that disappear every few days. This forces me to redownload the same songs ...
  • Hannon_Fuller
  • Casual Listener
  • 41607 Views
  • 69 replies
  • 10 likes
  • 41607 Views
  • 69 replies
  • 10 likes

"Hidden Content" error shows up whenever i try to search up my own profile

Im on a galaxy s7 free spotify account. ever since this big update a few months back whenever i or a friend searches up my profile it displays "hidden content" on the screen, while when i do the same to my friends their profile comes up just fine. th...

  • Newbie
  •   Im on a galaxy s7 free spotify account. ever since this big update a few months back whenever i or a friend searches up my profile it displays "hidden content" on the screen, while when i do ...
  • 477 Views
  • 0 replies
  • 0 likes
  • 477 Views
  • 0 replies
  • 0 likes

Solved!! Store offline content in the SD card.

I bought a 128 GB SD card for my Android 7 tablet with the pupose of storing offline content from Spotify. I listen to music in Extreme quality and have large playlists. This takes up a lot of space. I searched, and found this link:https://support.sp...

  • Regular
  • I bought a 128 GB SD card for my Android 7 tablet with the pupose of storing offline content from Spotify. I listen to music in Extreme quality and have large playlists. This takes up a lot of space....
  • 1168471053
  • Regular
  • 1924 Views
  • 5 replies
  • 0 likes
  • 1924 Views
  • 5 replies
  • 0 likes

Solved!! Help! Repeat-shuffle , like-dislike

Help me pls. When i search a music, it plays music but it opens within station and i cant reach shuffle and repeat buttons. i hate that like-dislike buttons. But somehow, i pick the song from playlist it works fine there are shuffle and repeat button...

  • Casual Listener
  • Help me pls. When i search a music, it plays music but it opens within station and i cant reach shuffle and repeat buttons. i hate that like-dislike buttons. But somehow, i pick the song from playlis...
  • Trap380
  • Regular
  • 1586 Views
  • 8 replies
  • 1 likes
  • 1586 Views
  • 8 replies
  • 1 likes

Shuffle play plays the same songs in the same order

Every time I try to play my playlist on my android phone it always plays the exact same songs in the exact same order. I have cleared cache, reinstalled the app but nothing seems to work. The only temporary fix is to go to a daily mix and skip a few ...

  • Casual Listener
  • Every time I try to play my playlist on my android phone it always plays the exact same songs in the exact same order. I have cleared cache, reinstalled the app but nothing seems to work. The only te...
  • Trap380
  • Regular
  • 2111 Views
  • 3 replies
  • 8 likes
  • 2111 Views
  • 3 replies
  • 8 likes

Superuser Contribution when searching a song in playlist, a random song starts to play

PlanPremiumCountry TRDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue when I search for a song in my playlists and click on it to play, a random song (within the playlist) starts to play. I have been having this issue for about 2 m...

  • Casual Listener
  •   Plan Premium Country  TR Device Samsung Galaxy S7 Operating System Android   My Question or Issue  when I search for a song in my playlists and click on it to play, a...
  • Alfredo
  • Roadie
  • 769 Views
  • 3 replies
  • 0 likes
  • 769 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify app stops working after adding local files

PlanPremiumCountry USDeviceGalaxy S7 EdgeOperating SystemAndroid 7.0 My Question or Issue App continues to crash after adding local files to my Playlist. However, the second I remove the files, the app starts working again. So I am assuming this has ...

  • Casual Listener
  • Plan Premium Country  US Device Galaxy S7 Edge Operating System Android 7.0   My Question or Issue  App continues to crash after adding local files to my Playlist. However, t...
  • Alfredo
  • Roadie
  • 517 Views
  • 3 replies
  • 0 likes
  • 517 Views
  • 3 replies
  • 0 likes