Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
203054 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
548030 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
455728 Views
571 replies
38 likes
PlanPremiumCountry BrasilDeviceMotorola G6Operating SystemAndroid pie (maybe) My Question or IssueI'm from Brazil and I have a Motorola G6. I'm having connection problems with songs that is not on my device. If someone send me a song, it keeps readin...
Plan Premium Country Brasil Device Motorola G6 Operating System Android pie (maybe) My Question or Issue I'm from Brazil and I have a Motorola G6. I'm having connection problem...
Casual Listener
726 Views
2 replies
0 likes
PlanFreeCountryBrunei Darussalam DeviceSamsung A6Operating SystemAndroid Oreo My Question or Issue All albums i play are all in shuffle. Plus, i cant seem to find the shuffle icon on the bottom right of the screen either
Plan Free Country Brunei Darussalam Device Samsung A6 Operating System Android Oreo My Question or Issue All albums i play are all in shuffle. Plus, i cant seem to find t...
Community Legend
452 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceHuaweiOperating SystemAndroidMy Question or IssueI have the problem that all downloaded songs are deleted when my cellphone is turned off. I contacted Spotify before and they told me that the cashe is damaged, so I dele...
Plan Premium Country Germany Device Huawei Operating System Android My Question or Issue I have the problem that all downloaded songs are deleted when my cellphone is turned off. I contacted...
Casual Listener
582 Views
2 replies
0 likes
nothing to see here
nothing to see here
Spotify Legend
1570 Views
6 replies
0 likes
My Question or Issue How is this feature the only way to use songs that are already on my device on an app that's already on my device? Why do I need a PC in this day and age to do something so miniscule? There's absolutely no reasoning behind this o...
My Question or Issue How is this feature the only way to use songs that are already on my device on an app that's already on my device? Why do I need a PC in this day and age t...
Roadie
650 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(Laptop and Android)Operating System(Windows 10) My Question or Issue Firstly, I originally (two days ago) registered on Spotify for the 1 month premium trial (on my laptop) - under the username 'RAB'. When I went to the...
Plan Free/Premium Country Device (Laptop and Android) Operating System (Windows 10) My Question or Issue Firstly, I originally (two days ago) registered on Spotify for t...
Roadie
788 Views
1 replies
0 likes
This morning spotify on my android account started crashing when I try to share music. Yes I have uninstalled and reinstalles the app, restarted, cleared cache. Not working. It is pissing me off! Help!PlanPremiumCountry UsDeviceSamsung Galaxy 9Operat...
This morning spotify on my android account started crashing when I try to share music. Yes I have uninstalled and reinstalles the app, restarted, cleared cache. Not working. It is p...
Roadie
601 Views
1 replies
0 likes
Free/PremiumUSAAndroid Galaxy S8 My Question or Issue I recently deleted some songs off a playlist and the playlist keeps playing them anyways. It also wont let me start the playlist over, so I'm not sure what to do
Free/Premium USA Android Galaxy S8 My Question or Issue I recently deleted some songs off a playlist and the playlist keeps playing them anyways. It also wont let me start the playl...
Roadie
489 Views
1 replies
0 likes
PlanPremiumCountry AustraliaDevicePixel 2 XL (formerly HTC 10)Operating SystemAndroid 9 My Question or Issue To begin with, here's what I've done to try and resolve the problem... On my old phone, I wiped data and cache for Spotify, reinstalled spoti...
Plan Premium Country Australia Device Pixel 2 XL (formerly HTC 10) Operating System Android 9 My Question or Issue To begin with, here's what I've done to try and resolve...
Regular
1262 Views
4 replies
1 likes
CountryUS DevicePixelOperating SystemAndroid Oreo My Question or Issue I don't see any option under Social on the Android app to completely stop publishing all activity on Spotify. According to this help article from Spotify, there is a way to do thi...
Country US Device Pixel Operating System Android Oreo My Question or Issue I don't see any option under Social on the Android app to completely stop publishing al...
Casual Listener
576 Views
1 replies
0 likes
Tengo varias playlist hechas y tambien sigo otras. En cualquier lista de reproducción de mi biblioteca que me meto, busco algún artista o álbum especifico y cuando le doy una reproducción aleatoria o elijo, la canción puede acaban reproduciendo otras...
Tengo varias playlist hechas y tambien sigo otras. En cualquier lista de reproducción de mi biblioteca que me meto, busco algún artista o álbum especifico y cuando le doy una reproducción aleatoria o...
622 Views
0 replies
0 likes
PlanPremiumCountry Cochabamba, BoliviaDeviceLG V20Operating SystemAndroid 7.0 My Question or Issue Found out that when I start a new 'based on' Radio and click Like, the thumbs up icon remains clicked across the rest of the songs, you can hit Next an...
Plan Premium Country Cochabamba, Bolivia Device LG V20 Operating System Android 7.0 My Question or Issue Found out that when I start a new 'based on' Radio and click Like...
Casual Listener
602 Views
2 replies
0 likes
Plan:PremiumCountry:Indonesia Device(ASUS ZENFONE ZOOM)Operating System(ANDROID 5) My Question or IssueHello, My spotify crash 2 to 3 minutes after startup in my device. It just stops and said "unfortunately Spotify has stopped working"I tried to ide...
Plan: Premium Country: Indonesia Device (ASUS ZENFONE ZOOM) Operating System (ANDROID 5) My Question or Issue Hello, My spotify crash 2 to 3 minutes after startup in...
1591 Views
0 replies
1 likes
PlanPremiumCountryMéxicoDeviceSamsung J7 2015Operating SystemAndroid 6.1 My Question or IssueSo i stopped using Spotify for a few months but i just got back to it with a new account, and i noticed something about the interface now. Before, when liste...
Plan Premium Country México Device Samsung J7 2015 Operating System Android 6.1 My Question or Issue So i stopped using Spotify for a few months but i just got back to it with a new ...
Spotify Legend
1228 Views
3 replies
0 likes
I'm having a problem since I changed my phone and installed Spotify, that is when I start a music, it can or not skip by itself, without I skip it. I never had this problem in my older phone (Galaxy Gran Prime duos), and I don't know if this problem ...
I'm having a problem since I changed my phone and installed Spotify, that is when I start a music, it can or not skip by itself, without I skip it. I never had this problem in my older p...
407 Views
0 replies
0 likes
PlanPremiumCountry BulgariaDeviceXiaomi Mi 8 SEOperating SystemAndroid 8.1 My Question or Issue I'm using Spotify with BT headphones, the same I've used with my previous device, Xiaomi mi5s. I prefer to always keep Spotify built-in EQ on, because oth...
Plan Premium Country Bulgaria Device Xiaomi Mi 8 SE Operating System Android 8.1 My Question or Issue I'm using Spotify with BT headphones, the same I've used with my p...
Casual Listener
1197 Views
2 replies
0 likes
PlanPremiumCountry BrasilDeviceXiaomi mi a1 Operating SystemAndroid one My Question or Issue When pressed share the Spotify app restarts.
Plan Premium Country Brasil Device Xiaomi mi a1 Operating System Android one My Question or Issue When pressed share the Spotify app restarts.
Community Legend
511 Views
1 replies
0 likes
PlanPremiumCountryUk DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue Hi all,So I have a Samsung s9 phone with Spotify Premium and I share my account. Whenever they listen to Spotify on their iPhone, it shows up on my phone loc...
Plan Premium Country Uk Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue Hi all, So I have a Samsung s9 phone with Spotify Premium and I...
Spotify Star
4277 Views
3 replies
0 likes
PlanPremium CountryU.S.DeviceGalaxy S9+Operating SystemAndroid Oreo 8.0 My Question or IssuePreviously I was having issues with the sharing function as well as trying to get Spotify to play songs sent to me through Facebook Messenger. After a recent ...
Plan Premium Country U.S. Device Galaxy S9+ Operating System Android Oreo 8.0 My Question or Issue Previously I was having issues with the sharing function as well as trying to...
3306 Views
0 replies
1 likes
Using a Motorola Moto G5S Plus with Android 7.1.1, I'm experiencing an annoying issue where the audio volume will fluctuate within a song, such as with normalization on, except I made sure I turned it off and restarted the app. Equalizer also isn't m...
Using a Motorola Moto G5S Plus with Android 7.1.1, I'm experiencing an annoying issue where the audio volume will fluctuate within a song, such as with normalization on, except I made sure I turned i...
716 Views
0 replies
0 likes
