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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

210916 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 210916 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

561404 Views

78 replies

3 likes

  • 561404 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

463203 Views

575 replies

39 likes

Account
Free
  • 463203 Views
  • 575 replies
  • 39 likes

Switches devices without a warning

PlanPremiumCountryUSA DeviceSamsung 8 and iphone 6 My Question or IssueI used to have an iphone and when I would listen to spotify, when I logged in, if my partner was using the account, it would ask me if I wanted to takeover the music. I was aware ...

Casual Listener

Plan Premium Country USA   Device Samsung 8 and iphone 6     My Question or Issue I used to have an iphone and when I would listen to spotify, when I logged in, if my partner...

Jose_M

Spotify Star

607 Views

3 replies

0 likes

  • 607 Views
  • 3 replies
  • 0 likes

Offline

PlanFree/PremiumCountry DeviceHtcOperating System Android My Question or Issue Help please. My device is stuck offline. I have full internet connection. I can play music but not search or add anything new. Have tried logging out and back in but nothi...

Newbie

Plan Free/Premium Country   Device Htc Operating System Android    My Question or Issue  Help please. My device is stuck offline. I have full internet connection. I ...

Billy-J

Spotify Star

559 Views

1 replies

0 likes

Premium
  • 559 Views
  • 1 replies
  • 0 likes

Problema sonido

PlanPremiumCountryArgentinaDeviceMoto G5 PLUS My Question or Issue Tengo un problema de sonido, al activar el ecualizador, cuándo escucho una música, ya sea con o sin auriculares, el sonido sube y baja de repente, y resulta molesto. Alguna solución? ...

Newbie

Plan Premium Country Argentina Device Moto G5 PLUS     My Question or Issue   Tengo un problema de sonido, al activar el ecualizador, cuándo escucho una música, ya sea con o ...

417 Views

0 replies

0 likes

  • 417 Views
  • 0 replies
  • 0 likes

Solved!! Search does only find donwloaded songs on android

No error message, but the seach does only come up with saved/downloaded songs. I guess that's a setup thing but can't find the solution.Any thoughts? Or the solution?

Casual Listener

No error message, but the seach does only come up with saved/downloaded songs. I guess that's a setup thing but can't find the solution. Any thoughts? Or the solution?

Jose_M

Spotify Star

928 Views

3 replies

0 likes

  • 928 Views
  • 3 replies
  • 0 likes

Solved!! [Social] Share Your Music with Friends

PlanPremiumCountryEngland DeviceSamsung Galaxy S7 EdgeOperating SystemAndroid 8.0.0 My Question or IssueRecently - literally within the last couple of days - the share feature of spotify no longer works. I have rcently been sharing song links via wha...

Casual Listener

Plan Premium Country England   Device Samsung Galaxy S7 Edge Operating System Android 8.0.0   My Question or Issue Recently - literally within the last couple of days - the share...

AlexisBajonero

Casual Listener

2439 Views

13 replies

4 likes

  • 2439 Views
  • 13 replies
  • 4 likes

Broken player

PlanPremiumCountry IsraelDeviceAdroid 6 DVROperating SystemAndroid 6.0.1 My Question or Issue Everything was fine and now the player appears broken (buttons over the picture)

Newbie

Plan Premium Country  Israel Device Adroid 6 DVR Operating System Android 6.0.1   My Question or Issue  Everything was fine and now the player appears broken (buttons over th...

417 Views

0 replies

0 likes

  • 417 Views
  • 0 replies
  • 0 likes

Beginner Shuffle Question

I have read a few threads on shuffle and they seem to be about more complicated ways to make the shuffle mode do certain things. No one seems to have my complaint so I must be doing something wrong. My question is just why when I choose shuffle play ...

Songwriter

  I have read a few threads on shuffle and they seem to be about more complicated ways to make the shuffle mode do certain things.  No one seems to have my complaint so I must be doing som...

deadgreysnow

Casual Listener

1231 Views

6 replies

0 likes

  • 1231 Views
  • 6 replies
  • 0 likes

Accidental thumbs down

PlanPremiumCountryUSA DeviceHTC ONEOperating SystemAdroid 8.0.0 My Question or Issue The thumbs down accidental hit has been reported plenty and votes on considerably. The problem that I have is not only can you not edit thumbs up and down, but the t...

Casual Listener

Plan Premium Country USA  Device HTC ONE Operating System Adroid 8.0.0   My Question or Issue  The thumbs down accidental hit has been reported plenty and votes on considerab...

Jose_M

Spotify Star

714 Views

1 replies

0 likes

  • 714 Views
  • 1 replies
  • 0 likes

Solved!! Playlist cover problem

DeviceSamasung Galaxy 8+ My Question or Issue Hey, I'm trying to change the playlist covers and in my phone it's not working.

Regular

  Device Samasung Galaxy 8+     My Question or Issue   Hey, I'm trying to change the playlist covers and in my phone it's not working.

Maayan13211

Regular

1843 Views

4 replies

0 likes

  • 1843 Views
  • 4 replies
  • 0 likes

Spotify starts by itself after reveing a call...

PlanFree/PremiumCountry UKDeviceSamsung S7 edge Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify starts up by itself when I get a call. Very annoying and embarrassing if I'm in a meeting etc. and reject the call, t...

Casual Listener

Plan Free/Premium Country  UK Device Samsung S7 edge  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Spotify starts up by itself w...

Davidjmac78

Casual Listener

1463 Views

5 replies

0 likes

  • 1463 Views
  • 5 replies
  • 0 likes

Automatically put into offline mode

PlanPremiumCountry UKDeviceGoogle PixelOperating SystemAndroid Oreo My Question or Issue I keep getting put automatically into offline mode even though I am online. It says Playback (unavailable now) and the option to put myself into online mode is s...

Newbie

Plan Premium Country  UK Device Google Pixel Operating System Android Oreo   My Question or Issue  I keep getting put automatically into offline mode even though I am on...

456 Views

0 replies

3 likes

  • 456 Views
  • 0 replies
  • 3 likes

Bonjour, je vous contacte car mon paiment Spotify c'est effectue deux fois ce mois ci (août 2018)

Mon premier paiement Spotify de 9,99 s'est effectue le 15 août 2018. Mais il y en a eu un second le 29 août 2018 de 8,00 qui ne se faot pas habituellement. Pourriez-vous m'expliquer ce que sont ces 8 euros. Et si c'est une erreur me les rendre.

Newbie

Mon premier paiement Spotify de 9,99 s'est effectue le 15 août 2018. Mais il y en a eu un second le 29 août 2018 de 8,00 qui ne se faot pas habituellement. Pourriez-vous m'expliquer ce que sont ces 8...

431 Views

0 replies

0 likes

  • 431 Views
  • 0 replies
  • 0 likes

Automatically put in offline mode randomly

PlanPremiumCountry SwedenDeviceSamsung Galaxy S8+Operating SystemAndroid My Question or Issue9/10 times my Spotify jumps into offline mode by itself. I have no other connections, just my phone and shut down pc at home. I can solve it for a short peri...

Regular

Plan Premium Country  Sweden Device Samsung Galaxy S8+ Operating System Android   My Question or Issue 9/10 times my Spotify jumps into offline mode by itself. I have no other con...

772 Views

0 replies

2 likes

  • 772 Views
  • 0 replies
  • 2 likes

Use local (Non-Spotify) Files in Playlists

PlanPremiumCountryUSA DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI have a collection of rare/old tracks that are not available on Spotify or any other streaming service.I'd like to incorporate them into Spotify Playlists t...

Casual Listener

  Plan Premium Country USA   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I have a collection of rare/old tracks that are not available...

Joe

Community Legend

925 Views

3 replies

0 likes

  • 925 Views
  • 3 replies
  • 0 likes

I get placed in offline mode automatically

PlanPremiumCountry SwedenDeviceSamsung galaxy s8+Operating SystemAndroid My Question or Issue9/10 times my Spotify jumps into offline mode by itself. I have no other connections, just my phone and shut down pc at home. I can solve it for a short peri...

Regular

Plan Premium Country  Sweden Device Samsung galaxy s8+ Operating System Android   My Question or Issue 9/10 times my Spotify jumps into offline mode by itself. I have no other con...

AshPaw

Regular

1146 Views

5 replies

0 likes

  • 1146 Views
  • 5 replies
  • 0 likes

Solved!! Favorites

Samsung Galaxy S8 I went to play my favorites but it says I have not liked anything yet. I have artists and albums liked, which automatically adds the songs too. The songs went show up though. I go to the specific song and it's already liked, so I ta...

Newbie

Samsung Galaxy S8   I went to play my favorites but it says I have not liked anything yet. I have artists and albums liked, which automatically adds the songs too. The songs went show up thoug...

Loxer

Community Legend

753 Views

1 replies

0 likes

Not showing up
  • 753 Views
  • 1 replies
  • 0 likes

Unable to share music

PlanPremiumCountryMalaysia DeviceNokia 8 (Android 8.1.0)Operating SystemAndroid Oreo 8.1.0 1 August 2018 Security Patch My Question or Issue When I select "Share" the whole app freeze and restarts, whereby it should appear the "share menu" that allow...

Newbie

Plan Premium Country Malaysia   Device Nokia 8 (Android 8.1.0) Operating System Android Oreo 8.1.0 1 August 2018 Security Patch   My Question or Issue  When I sele...

Billy-J

Spotify Star

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Earphones

PlanPremiumCountry ArgentinaDeviceSamsung j7Operating SystemAndroind 7 My Question or Issue Hi! I got a J7 2016 android phone. I was listening to music on spotify when suddenly it stops. I took my phone to a service, and after a really long week, the...

Casual Listener

Plan Premium Country  Argentina Device Samsung j7 Operating System Androind 7   My Question or Issue  Hi! I got a J7 2016 android phone. I was listening to music on spotify w...

-jvsbz_afzwpo

Casual Listener

517 Views

2 replies

0 likes

  • 517 Views
  • 2 replies
  • 0 likes

Share button crashes Spotify app Pixel 1 Andoid v9 patch update Aug 5 2018

PlanFreeCountryUS DevicePixel 1 Andoid v9 patch update Aug 5 2018 My Question or IssueThe share button on a playlist, song or album crashes the spotify app. This started yesterday Aug 22 2018.Was working fine prior. Tried uninstalling Spotify app and...

Casual Listener

  Plan Free Country US   Device Pixel 1 Andoid v9 patch update Aug 5 2018   My Question or Issue The share button on a playlist, song or album crashes the spotify app. This s...

ken4runner7

Music Fan

1848 Views

9 replies

8 likes

  • 1848 Views
  • 9 replies
  • 8 likes

unable to search

Plan PremiumCountry MalaysiaDevicesamsung galaxy s6Operating Systemandroid 7.0 My Question or Issue i cannot search for songs. whenever i want to search for a songs it says that i currently in offline mode. i have checked the offline and its not enab...

Newbie

Plan  Premium Country  Malaysia Device samsung galaxy s6 Operating System android 7.0   My Question or Issue  i cannot search for songs. whenever i want to search for a ...

389 Views

0 replies

1 likes

  • 389 Views
  • 0 replies
  • 1 likes