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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5876 Views

0 replies

7 likes

  • 5876 Views
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  • 7 likes

Skip/Pause/Play not working via Bluetooth in my car

Hello, I am struggeling with the audio playback in my car (Seat Leon ST FR 2016). I enjoy listening to my Spotify playlists while driving very much and everything worked great until an uncertain point. Since then, the Skip, Pause and Play-function on...

Casual Listener

Hello,   I am struggeling with the audio playback in my car (Seat Leon ST FR 2016). I enjoy listening to my Spotify playlists while driving very much and everything worked great until an ...

StarGeneral

Casual Listener

1342 Views

1 replies

1 likes

  • 1342 Views
  • 1 replies
  • 1 likes

Now Playing display on Bluetooth

I've noticed a few posts about this "Car Mode" display that is happening under bluetooth. Theres no way there isnt a fix, I'm connected to a Mpow bluetooth adapter and that's hooked to my radio in a machine shop. I cant adjust the position of the son...

Casual Listener

I've noticed a few posts about this "Car Mode" display that is happening under bluetooth. Theres no way there isnt a fix, I'm connected to a Mpow bluetooth adapter and that's hooked to my radio in a ...

Clchase80

Music Fan

1824 Views

5 replies

1 likes

  • 1824 Views
  • 5 replies
  • 1 likes

Superuser Contribution [Android] Spotify keeps deleting saved playlists

PlanPremiumCountry AustraliaDeviceSamsung galaxy s3Operating SystemAndroid 4.3 My Question or Issue Whenever my phone turns off then back on again it takes a second or two before reading the SD card, in that time spotify reads that there is no SD car...

Newbie

Plan Premium Country  Australia Device Samsung galaxy s3 Operating System Android 4.3   My Question or Issue  Whenever my phone turns off then back on again it takes a second...

SergioDavid

Roadie

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot "View Artist, View Album, Go to Song Radio"

PlanVerizonCountry USADeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or Issue I'm having issues with viewing artists, the albums, and go to song radio. I've seen another post about how the device may be in 'Offline' mode, but this i...

Newbie

Plan Verizon Country  USA Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue  I'm having issues with viewing artists, the albums, and go to s...

SergioDavid

Roadie

768 Views

1 replies

0 likes

  • 768 Views
  • 1 replies
  • 0 likes

Superuser Contribution App Automatically Starts Playback After Opening

PlanPremiumCountry USDeviceGoogle Pixel XL2Operating SystemAndroid Oreo My Question or Issue I've had this issue fairly recently that has been driving me crazy in regards to Spotify. There's a bug that has been occurring to where seemingly at random,...

Casual Listener

Plan Premium Country  US Device Google Pixel XL2 Operating System Android Oreo  My Question or Issue  I've had this issue fairly recently that has been driving me crazy i...

Alfredo

Roadie

2995 Views

6 replies

1 likes

Android
bug
playback
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  • 1 likes

Superuser Contribution Spotify deletes some songs when connecting to internet

PlanPremiumCountryNorwayDeviceSamsung Galaxty 6 My Question or Issue I recently downloaded the "This Is The Beatles" playlist. That worked out but i noticed only some of the songs showed when i searched for them in offline mode. I was able to play th...

Newbie

Plan Premium Country Norway Device Samsung Galaxty 6   My Question or Issue  I recently downloaded the "This Is The Beatles" playlist. That worked out but i noticed only some of the...

SergioDavid

Roadie

710 Views

1 replies

0 likes

  • 710 Views
  • 1 replies
  • 0 likes

spotify doesn`t save to sd card

PlanPremiumDeviceSamsung J7Operating SystemAndroid When I started to use my new phone a couple of days ago I chose the sd card option and then saved around 1000 songs but spotify magically deleted all of them today. And now the sd card storage option...

Newbie

Plan Premium Device Samsung J7 Operating System Android   When I started to use my new phone a couple of days ago I chose the sd card option and then saved around 1000 songs but spotify m...

MrKnwn2ActBad

Regular

1985 Views

6 replies

0 likes

storage
Storage on sd card
  • 1985 Views
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Track names not displayed correctly when moving on to next track

PlanPremiumCountry UKDeviceMotorola Moto G5SOperating SystemAndroid 7.1.1 App version 8.4.62.490 My Question or Issue Hi, this has been happening for a few weeks now, not just with the latest update. When I play a track (any track, online or offline,...

Casual Listener

Plan Premium Country  UK Device Motorola Moto G5S Operating System Android 7.1.1     App version 8.4.62.490     My Question or Issue   Hi, this has be...

thorpemike

Casual Listener

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes

Solved!! Can't deactivate spotify premium

PlanPremiumCountryChile DeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or Issue I can't deactivate spotify radio, I just want to hear an entire list in order. It's annoying that when I want to listen to one artist I have to select ev...

Casual Listener

Plan Premium Country Chile  Device Samsung Galaxy S8 Operating System Android Oreo  My Question or Issue  I can't deactivate spotify radio, I just want to hear an entire ...

olopis

Regular

1605 Views

3 replies

0 likes

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  • 0 likes

Superuser Contribution the app opens it self on sony android tv

PlanFreeCountryMéxico DeviceSony Bravia 55X900EOperating SystemAndroid TV 7.0 My Question or Issue The app is useful .. but in my sony Android TV it is annoying that the application starts on its own when I turn on the TV and sometimes when I'm watch...

Newbie

Plan Free Country México  Device Sony Bravia 55X900E Operating System Android TV 7.0   My Question or Issue  The app is useful .. but in my sony Android TV it is annoying tha...

SergioDavid

Roadie

1533 Views

1 replies

0 likes

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Superuser Contribution Spotify downloading out of nowhere

PlanPremiumCountry BrasilDeviceSamsung S7Operating SystemAndroid My Question or Issue Why my Spotify is downloading music? It is musics that I already have in my library. Sometimes is 5, or 27 the last one was 142, how can I make it stop? It is getti...

Casual Listener

Plan Premium Country  Brasil Device Samsung S7 Operating System Android   My Question or Issue  Why my Spotify is downloading music? It is musics that I already have in my li...

Alfredo

Roadie

958 Views

3 replies

1 likes

  • 958 Views
  • 3 replies
  • 1 likes

S7 Edge - Music cutting out and buggy Spotify

Hey guys I'm running Premium and I've always had little quirks to the App on the Samsung S7 but it's got hidious since the last Samsung update. Version 8.4.62.490 The music will cut out after a few minutes after the phone screen is closed, similar to...

Casual Listener

  Hey guys   I'm running Premium and I've always had little quirks to the App on the Samsung S7 but it's got hidious since the last Samsung update.   Version 8.4.62.490  &nb...

Stoedandbroke

Newbie

781 Views

1 replies

0 likes

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Unfortunately, Spotify has stopped ERROR!!!!!!

PlanPremiumCountry EnglandDeviceAcer TabletOperating SystemAndroid My Question or Issue I've had Spotify premium for a good while now with no issues. All of sudden I am getting this error which effectively closes Spotify. I uninstalled and installed,...

Casual Listener

Plan Premium Country  England Device Acer Tablet Operating System Android   My Question or Issue  I've had Spotify premium for a good while now with no issues. All of sudden ...

Vics4life

Casual Listener

583 Views

2 replies

0 likes

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Superuser Contribution Spotify Samsung Galaxy 8+

PlanPremiumCountryU.S.A Device Operating SystemNewest Android Update My Question or IssueWhat is this basic music selector and why did it change? I used to be able to see the album cover and be able to slide throughout the song.

Newbie

Plan Premium Country U.S.A   Device   Operating System Newest Android Update   My Question or Issue What is this basic music selector and why did it change? I used to be abl...

SergioDavid

Roadie

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Solved!! Spotify crashes when loading songs with with video loop artwork.

PlanPremiumCountry USADeviceSamsung Galaxy s8Operating System android version 8.0.0 My Question or IssueWhenever a song with a video loop/gif instead of album artwork (such as songs from Migos, Rae Sremmurd's or Tune-Yards new albums) is played the v...

Casual Listener

  Plan Premium Country  USA Device Samsung Galaxy s8 Operating System  android version 8.0.0   My Question or Issue Whenever a song with a video loop/gif inst...

Loxer

Community Legend

1499 Views

1 replies

0 likes

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Superuser Contribution Saved Music; Premium User

PlanPremiumCountry CanadaDeviceLG G5, Model LG-H831Operating SystemAndroid 7.0, Nougat My Question or Issue For about 10 days now, I haven't been able to play any stored music in my Library, while not connected to Wi-Fi or data. I have even, as recen...

Regular

Plan Premium Country  Canada Device LG G5, Model LG-H831 Operating System Android 7.0, Nougat   My Question or Issue  For about 10 days now, I haven't been able to play ...

Alfredo

Roadie

1095 Views

5 replies

0 likes

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  • 5 replies
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Spotify NEEDS to be brought up to scale for larger to displays

Premium/ United States Pixel 2 XL My issue is the app is horribly not brought up to scale for larger display devices. Even for smaller displays the UI could be better. 1st screenshot(music menu) : The bar at the bottom could be lowered, and the top b...

Gig Goer

Premium/ United States   Pixel 2 XL   My issue is the app is horribly not brought up to scale for larger display devices. Even for smaller displays the UI could be better.   1st ...

Loxer

Community Legend

794 Views

1 replies

2 likes

  • 794 Views
  • 1 replies
  • 2 likes

Download over cellular disabled

PlanPremiumCountry UKDeviceS6Operating SystemAndroid My Question or Issue I am having the common issue of music keep downloading over cellular. I cannot turn it off as this feature is disabled !!! how do I enable it so I can at least stop it eating p...

Casual Listener

Plan Premium Country  UK Device S6 Operating System Android   My Question or Issue  I am having the common issue of music keep downloading over cellular. I cannot turn it off...

adesfreemusic

Casual Listener

926 Views

6 replies

0 likes

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  • 6 replies
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Solved!! Now Playing screen changes when connected to a Bluetooth transmitter

PlanPremiumCountry United States DeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueWhen I connect my Bluetooth transmitter to my phone, my now playing screen becomes a simplified version of itself with no album artwork and the only o...

Visitor

  Plan Premium Country United States  Device Samsung Galaxy S7 Operating System Android   My Question or Issue When I connect my Bluetooth transmitter to my phone, my now p...

omega313

Regular

3478 Views

19 replies

4 likes

  • 3478 Views
  • 19 replies
  • 4 likes