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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5465 Views

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Solved!!Superuser Contribution Screen change on radio BT

PlanPremiumCountryUSADeviceGalaxy S8+Operating SystemOreo My Question or IssueSuddenly when I connect to BT on my aftermarket Sony car stereo, the song screen (artwork and ability to swipe to next/prev song) changes to some screen without artwork and...

Music Fan

Plan Premium Country USA Device Galaxy S8+ Operating System Oreo   My Question or Issue Suddenly when I connect to BT on my aftermarket Sony car stereo, the song screen (artwork and ab...

SergioDavid

Roadie

865 Views

5 replies

1 likes

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  • 1 likes

Superuser Contribution Different now playing screen.

PlanPremiumCountry U.S.ADeviceSamsung Galaxy S7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just noticed a different now playing screen today. I only noticed it when I was in the car. Can anyone tell me why the scree...

Newbie

Plan Premium Country  U.S.A Device Samsung Galaxy S7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I just noticed a different now play...

SergioDavid

Roadie

593 Views

1 replies

0 likes

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Superuser Contribution Credit card veritication did not cancel de operation

PlanFree and PremiumCountry BrazilDeviceMoto G4 PlusOperating SystemAndroid 7.0 My Question or Issue I have another Spotify account, i've created and upgrade to Premium on friday and got free 30 days until august 12. I find out today, that you guys a...

Newbie

  Plan Free and Premium Country  Brazil Device Moto G4 Plus Operating System Android 7.0   My Question or Issue  I have another Spotify account, i've created and upgrad...

SergioDavid

Roadie

368 Views

1 replies

0 likes

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  • 1 replies
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Sorry, Something Went Wrong. Xperia XZ Premium

PlanPremiumCountry USADeviceXperia XZ Premium dual simOperating SystemAndroid Oreo My Question or Issue The thing always happens I've been in touch with Sony and Spotify to no avail. The app hasn't worked for months and I'm losing all my options. I t...

Newbie

Plan Premium Country  USA Device Xperia XZ Premium dual sim Operating System Android Oreo   My Question or Issue   The thing always happens I've been in touch with Sony...

572 Views

0 replies

0 likes

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Master volume change after receiving phone call

USAPREMIUM GOOGLE PIXEL 2ANDROID 8.1 When receiving a phone call while music is playing on Spotify, the maximum volume changes (lower). Only way to correct it is by restarting the phone

Newbie

USA PREMIUM   GOOGLE PIXEL 2 ANDROID 8.1   When receiving a phone call while music is playing on Spotify, the maximum volume changes (lower).  Only way to correct it is by restar...

884 Views

0 replies

0 likes

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Solved!! App crashes when I press the search button

Hi there! PlanPremiumCountrySpain DeviceXiaomi Redmi 5aOperating SystemAndroid 7.1.2 MIUI 9.5 My Question or IssueI am a Spotify enthusiastic lover but I am facing a technical issue with my new smartphone: every time I press the search button the app...

Casual Listener

Hi there!   Plan Premium Country Spain  Device Xiaomi Redmi 5a Operating System Android 7.1.2 MIUI 9.5   My Question or Issue I am a Spotify enthusiastic lover but I am fac...

perereman

Casual Listener

4689 Views

2 replies

0 likes

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Solved!! Search doesn't work correctly

PlanPremiumCountry GermanyDevice(Samsung Galaxy A5)Operating System(Android Oreo) My Question or IssueWhen I search for a song, I only get results from my downloaded songs, although Spotify is online and I am connected to WiFi.

Newbie

Plan Premium Country  Germany Device (Samsung Galaxy A5) Operating System (Android Oreo)   My Question or Issue When I search for a song, I only get results from my downloade...

Noah

Spotify Star

725 Views

1 replies

0 likes

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Superuser Contribution Spotify App loses settings

PlanPremiumCountry GermanyDeviceSamsung Galaxy S7 Operating SystemAndroid 8.0.0 My Question or Issue Hi, Since I updated my Galaxy S7 to Android 8, my Spotify App loses settings quite often. Music Quality switches fron high to automatic and I always ...

Casual Listener

Plan Premium Country  Germany Device Samsung Galaxy S7   Operating System Android 8.0.0   My Question or Issue   Hi,  Since I updated my Galaxy S7 to Android 8, ...

Fak3V

Casual Listener

865 Views

3 replies

3 likes

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  • 3 likes

No bluetooth media controls as of last update

PlanPremiumCountry USADeviceSamsung Galaxy Note 8Operating SystemAndroid 8.0 Vehicle 2011 VW CC 2.0T with RNS510 stereo (no track names, but was controllable until update)My Question or Issue since last spotify update, bluetooth media controls no lon...

Casual Listener

  Plan Premium Country  USA Device Samsung Galaxy Note 8 Operating System Android 8.0  Vehicle  2011 VW CC 2.0T with RNS510 stereo (no track names, but was controllable ...

Clchase80

Music Fan

903 Views

2 replies

0 likes

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Artists and such

When I'm listening to a downloaded song, I used to be able to go to artist or album, since I got a new phone them options are not illuminated. Help me

Newbie

When I'm listening to a downloaded song, I used to be able to go to artist or album, since I got a new phone them options are not illuminated. Help me

261 Views

0 replies

0 likes

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spotify stops playing in car on bluetooth

PlanFreeCountry australiaDevicesony xa1 ultra Operating Systemandroid 8.0 oreo My Question or IssueHi so in the last week when i am listening to spotify in the car on bluetooth it randomly stops / pauses or freezes on the car display but the phone sh...

Visitor

  Plan Free Country  australia Device sony xa1 ultra   Operating System android 8.0 oreo   My Question or Issue Hi so in the last week when i am listening to spotify...

Stubert76

Visitor

1120 Views

1 replies

0 likes

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[Android Wear] Offline Music

PlanPremiumCountry BELGIUM DeviceSamsung A5Operating SystemAndroid My Question or IssueHi there, I have difficulties to undersrand how to get offline music. When online, I have obviously access to my music inside my playlist ... but when offline I on...

Casual Listener

Plan Premium Country BELGIUM   Device Samsung A5 Operating System Android   My Question or Issue Hi there, I have difficulties to undersrand how to get offline music. When onlin...

Cdelecole

Casual Listener

900 Views

1 replies

0 likes

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Compartilhar no whats

Ao compartilhar o link de uma música para o whats, quando tentam abrir o link informa que a música não existe. Para todas as músicas que são compartilhadas.PlanPremium (tanto eu quanto para quem estou compartilhando)Country BrasilDeviceSamsungOperati...

Newbie

Ao compartilhar o link de uma música para o whats, quando tentam abrir o link informa que a música não existe. Para todas as músicas que são compartilhadas. Plan Premium (tanto eu quanto para quem ...

261 Views

0 replies

0 likes

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Superuser Contribution Discover Weekly Issue

PlanPremiumCountry IrelandDeviceSamsungS7 EdgeOperating SystemAndroid 8.0.0 My Question or Issue My Discover Weekly has not updated today. Hoping that there is a way to resolve. I have already unfollowed and re-followed, as well as logged in and out.

Casual Listener

  Plan Premium Country  Ireland Device SamsungS7 Edge Operating System Android 8.0.0   My Question or Issue  My Discover Weekly has not updated today. Hoping that there...

PrincessNala93

Casual Listener

778 Views

3 replies

0 likes

Discoverweekly
updating
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Superuser Contribution Chasquidos y cortes de música

PlanPremiumCountry EspañaDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or Issue Desde hará 3 semanas que la música se escucha con pequeños cortes y chasquidos, incluso la música con calidad extrema. Como comprenderán, pagar por un s...

Casual Listener

  Plan Premium Country  España Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue  Desde hará 3 semanas que la música se escucha con peq...

Rmonjo

Casual Listener

1041 Views

3 replies

2 likes

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Gear S3 asks me to go premium but already got it.

Hi, Whe I log in to spotify on my gear S3 it asks me to get premium but I already have it. When I click in the link it sends me to the page to get a family pack. This is very frustrating. Thanks for your help.

Newbie

Hi, Whe I log in to spotify on my gear S3  it asks me to get premium but I already have it. When I click in the link it sends me to the page to get a family pack. This is very frustrating. Thank...

319 Views

0 replies

0 likes

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I cant disconnect Facebook from Spotify

DeviceAdvan i7D (Tablet)Operating SystemAndroid My Question or Issue I can't find the remove Facebook option under the social category on the settings. My account is registered by email. How can I disconnect Facebook from Spotify?

Newbie

Device Advan i7D (Tablet) Operating System Android   My Question or Issue  I can't find the remove Facebook option under the social category on the settings. My account is registered ...

Loxer

Community Legend

456 Views

2 replies

0 likes

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Superuser Contribution Files doesn`t save to SD card after UPDATE 8.4.62.490 armV7

PlanPremiumCountry MxDevice(Samsung Galaxy 9+)Operating System Android 8.0.0 My Question or IssueHi, After some update the SD option to save files is no longer available version: 8.4.62.490 armV7, it only shows the internal storage , in previous vers...

Newbie

Plan Premium Country  Mx Device (Samsung Galaxy 9+) Operating System  Android 8.0.0   My Question or Issue Hi, After some update the SD option to save files is no longer avai...

Ianpeters

Newbie

1964 Views

8 replies

4 likes

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  • 4 likes

repeat button is gone and not enough bass

I can't find the repeat option anymore! And there isn't enough bass when I use my headphones with Spotify. I don't know if it is the phone, or Spotify itself. It can't be the headphones, they have loads of bass when I use them with my computer. I don...

Music Fan

I can't find the repeat option anymore! And there isn't enough bass when I use my headphones with Spotify. I don't know if it is the phone, or Spotify itself. It can't be the headphones, they have lo...

Loxer

Community Legend

570 Views

1 replies

0 likes

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Estimated data/storage needed for an album

PlanPremium My Question or IssueIf i want to download a playlist or album, it would be good to know how much data will be needed to download it and how much storage will occupy, according to the "downloaded music quality" setting in the app. Thanks

Visitor

Plan Premium   My Question or Issue If i want to download a playlist or album, it would be good to know how much data will be needed to download it and how much storage will occupy, accordin...

Loxer

Community Legend

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
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