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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27893 Views
  • 59 replies
  • 23 likes
  • 27893 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870425 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870425 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24752 Views
  • 3 replies
  • 0 likes
  • 24752 Views
  • 3 replies
  • 0 likes

Return the old ui?

PlanFreeCountry United StatesDevice(LG Stylo 3)Operating System(Android nougat) My Question or Issue I had recently gotten a phone and installed Spotify on it and found that there is a new ui for new users on a free plan, I have Spotify on many devic...

  • Newbie
  • Plan Free Country  United States Device (LG Stylo 3) Operating System (Android nougat)   My Question or Issue  I had recently gotten a phone and installed Spotify on it ...
  • Loxer
  • Community Legend
  • 861 Views
  • 1 replies
  • 1 likes
  • 861 Views
  • 1 replies
  • 1 likes

Playlist filtering plays random song

For the last ~2 months I have been experiencing the android app playing any random song from the original playlist. After having filtered a playlist with the search bar within the playlist, I hit the song i want to play, and sometimes that song plays...

  • Newbie
  • For the last ~2 months I have been experiencing the android app playing any random song from the original playlist. After having filtered a playlist with the search bar within the playlist, I hit the...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

bug in spotify when take photo in whatsapp

PlanPremiumCountryIsrael DeviceNexus 5XOperating SystemAndroid 7.1.2 My Question or Issue when starting the camera in whatsapp while playing song. the app is closing

  • Newbie
  • Plan Premium Country Israel  Device Nexus 5X Operating System Android 7.1.2  My Question or Issue  when starting the camera in whatsapp while playing song. the app is closing
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Downloads gone after smartphone update

Recently my phone (OnePlus 5T) has made some updates.After each update all my "Downloaded" files seem to be gone. I need to download every time all songs to be able to listen offline.That this happens once, I can understand, but after every phone upd...

  • Newbie
  • Recently my phone (OnePlus 5T) has made some updates. After each update all my "Downloaded" files seem to be gone.  I need to download every time all songs to be able to listen offline. That t...
  • calinn
  • Composer
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

"remove" option dangerously ambiguous

Operating SystemAndroid My Issue1. Play from a playlist2. Be in the "now playing" view3. Tap the 3 dots next to the song4. Observe the "remove" option (see screenshot)This option is super ambiguous - even misleading. Remove from what? A user looking ...

  • Regular
  • Operating System Android   My Issue 1. Play from a playlist 2. Be in the "now playing" view 3. Tap the 3 dots next to the song 4. Observe the "remove" option (see screenshot) This option...
  • 362 Views
  • 0 replies
  • 0 likes
  • 362 Views
  • 0 replies
  • 0 likes

Solved!! Spotify says please go online to connect to spotify when i sign in

My Spotify will not let me sign in I have internet and when I sign in with Facebook it asks me to go online I don't want to reinstall the app as I would loose all my downloaded songsCan someone please helpKind regards Luke

  • Casual Listener
  • My Spotify will not let me sign in I have internet and when I sign in with Facebook it asks me to go online I don't want to reinstall the app as I would loose all my downloaded songs Can someone p...
  • w0e_t7l-cz3jj
  • Newbie
  • 111357 Views
  • 46 replies
  • 10 likes
  • 111357 Views
  • 46 replies
  • 10 likes

Automatically downloading saved songs

PlanPremiumCountryUS DeviceOnePlus 3T Operating SystemAndroid My Question or Issue Whenever I save a song or album to my library, Spotify automatically downloads them to my device. This has resulted in me reaching the maximum number of songs allowed ...

  • Casual Listener
  •   Plan Premium Country US   Device OnePlus 3T  Operating System Android    My Question or Issue   Whenever I save a song or album to my library, Spotify ...
  • Joe
  • Community Legend
  • 3643 Views
  • 3 replies
  • 0 likes
  • 3643 Views
  • 3 replies
  • 0 likes

Solved!! Paguei boleto,mas não liberaram o premium

Foi efetuado e confirmado, o pagamento do boleto spotify , mas não liberam o premium ,por favor gente ,estou me decepcionando com vcs , o melhor app de música do mundo , melhoras ai gente, to muito afim de experimentar o premium..

  • Visitor
  • Foi efetuado e confirmado, o pagamento do boleto spotify , mas não liberam o premium ,por favor gente ,estou me decepcionando com vcs , o melhor app de música do mundo , melhoras ai gente, to muito a...
  • 12158990100
  • Newbie
  • 14270 Views
  • 93 replies
  • 1 likes
  • 14270 Views
  • 93 replies
  • 1 likes

Other musics start play in my album on mobile

PlanFreeCountry BrazilDeviceSamsung Galaxy S7Operating System(iOS 10, Android Oreo, Windows 10,etc.) Android My Question or IssueHello, I´m lintening Album Atrio do Senhor but every time I´m listening, start other musics I don´t want to listen. I wou...

  • Casual Listener
  • Plan Free Country  Brazil Device Samsung Galaxy S7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)  Android  My Question or Issue Hello, I´m lintening Album Atr...
  • Joe
  • Community Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Why Are Lyrics Showing in English and Spanish???

Plan - PremiumCountry - U.S. Device - Operating System - Android 7.0 My Question or IssueCan anyone tell me why my lyrics are showing in English AND in Spanish? I am in the U.S and for the past year my lyrics have only shown in English, which is my p...

  • Casual Listener
  • Plan - Premium Country - U.S.   Device - Operating System - Android 7.0   My Question or Issue Can anyone tell me why my lyrics are showing in English AND in Spanish?  I am in ...
  • Joe
  • Community Legend
  • 681 Views
  • 2 replies
  • 0 likes
  • 681 Views
  • 2 replies
  • 0 likes

Android Factory reset

PlanFree/Premium CountryBrazil DeviceMoto g4 + Operating SystemAndroid 7.0 My Question or Issue After I done a factory reset in my Android i try instal and access my Spotify Account, when i do this i discovered that all of my playlists, favorites son...

  • Newbie
  • Plan Free/Premium   Country Brazil   Device Moto g4 +   Operating System Android 7.0   My Question or Issue   After I done a factory reset in my Android i try i...
  • Joe
  • Community Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Sort by album always sorts songs alphabetically

PlanPremiumCountryUSA DevicePixelOperating SystemAndroid Oreo My Question or Issue When sorting a playlist by albuym Spoyify used to sort the songs by their play order in the album - that was a great feature and it's still the case on the desktop.In ...

  • Regular
  •   Plan Premium Country USA   Device Pixel Operating System Android Oreo   My Question or Issue  When sorting a playlist by albuym Spoyify used to sort the songs by the...
  • Joe
  • Community Legend
  • 610 Views
  • 2 replies
  • 0 likes
  • 610 Views
  • 2 replies
  • 0 likes

Upload own songs as a musician

I am a little composer by myself and what to upload my own work for other users (and also for myself to combine it with other work) however it is not clear how I can upload my own music on the Spotify database...

  • Regular
  • I am a little composer by myself and what to upload my own work for other users (and also for myself to combine it with other work) however  it is not clear how I can upload my own music on the ...
  • Maxim
  • Spotify Star
  • 734 Views
  • 3 replies
  • 1 likes
  • 734 Views
  • 3 replies
  • 1 likes

Resume Audiobooks

I'd like to be able to pick up where I left off on my audiobooks. Is there a way to do that on the Android app? ThanksErik

  • Newbie
  • I'd like to be able to pick up where I left off on my audiobooks. Is there a way to do that on the Android app?   Thanks Erik
  • 123spotter
  • Casual Listener
  • 3892 Views
  • 20 replies
  • 74 likes
  • 3892 Views
  • 20 replies
  • 74 likes

Spotify loss of sound in training mode with Samsung Gear Sport

The spotify app works ok until I use the app in training mode with the samsung sport gear watch1. Spotify works in the beginning of the workout2. after some minutes, the watch notifies me about pace hr ect.3. When spotify takes control again there is...

  • Casual Listener
  • The spotify app works ok until I use the app in training mode with the samsung sport gear watch 1. Spotify works in the beginning of the workout 2. after some minutes, the watch notifies me about p...
  • nqp8wb-s_y8xg
  • Casual Listener
  • 820 Views
  • 1 replies
  • 2 likes
  • 820 Views
  • 1 replies
  • 2 likes

Android Premium: Playlists Ordering Weirdly?

I recently updated to whatever the latest version of the Spotify Premium app on Android is. Immediately after I did this, my playlists would start to be ordered strangely. Here is what I mean:Before the update, I always liked to keep my playlists ord...

  • Casual Listener
  • I recently updated to whatever the latest version of the Spotify Premium app on Android is. Immediately after I did this, my playlists would start to be ordered strangely. Here is what I mean: Befo...
  • 9-r4ulo3xf_wo
  • Newbie
  • 528 Views
  • 1 replies
  • 1 likes
  • 528 Views
  • 1 replies
  • 1 likes

Solved!! Premium features on Android

If you've got a question about syncing your music offline on an Android device, we have a couple FAQs here: Listen offline 1. With an active Internet connection, select a playlist. 2. Tap Available Offline to ON at the top of the playlist. 3. A green...

  • Spotify
  • Spotify
  • If you've got a question about syncing your music offline on an Android device, we have a couple FAQs here:    Listen offline 1. With an active Internet connection, select a playlist....
  • Joe
  • Community Legend
  • 53697 Views
  • 132 replies
  • 14 likes
  • 53697 Views
  • 132 replies
  • 14 likes

Superuser Contribution Configure Spotify equalizer to 432hz

PlanPremium Someone have knowledge about how to configure Spotify equalizer to 432hz? P.S.:Spotify company ought to add 432hz mode. I pay your services so you know what to do.

  • Newbie
  •   Plan Premium   Someone have knowledge about how to configure Spotify equalizer to 432hz?    P.S.: Spotify company ought to add 432hz mode. I pay your services so you know...
  • 7291 Views
  • 0 replies
  • 14 likes
  • 7291 Views
  • 0 replies
  • 14 likes

Play/Pause from bluetooth devices after Android Oreo update

My LG V30 from Verizon recently got the Android Oreo update. I noted that after this upgrade the play/pause action stopped working from my Sennheiser BT440 headphone. I also tried the same operation from my LG Watch Style and it is not working as wel...

  • Newbie
  • My LG V30 from Verizon recently got the Android Oreo update. I noted that after this upgrade the play/pause action stopped working from my Sennheiser BT440 headphone. I also tried the same operation ...
  • Psuedoredhead
  • Casual Listener
  • 1549 Views
  • 3 replies
  • 1 likes
  • bluetooth
    OREO
  • 1549 Views
  • 3 replies
  • 1 likes

Lost controls on Lock Screen after Android 8 update LG V30

I no longer have any controls for spotify on my lock screen after the update. I can't play, pause, or fast forward any longer they don't even appear. It is driving me nuts, if there isn't a fix soon I will restore to the previous version......any one...

  • Casual Listener
  • I no longer have any controls for spotify on my lock screen after the update.  I can't play, pause, or fast forward any longer they don't even appear.  It is driving me nuts, if there isn't...
  • Psuedoredhead
  • Casual Listener
  • 775 Views
  • 1 replies
  • 3 likes
  • 775 Views
  • 1 replies
  • 3 likes