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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196209 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196209 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

538014 Views

78 replies

3 likes

  • 538014 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444139 Views

565 replies

37 likes

Account
Free
  • 444139 Views
  • 565 replies
  • 37 likes

Album cover/Behind the lyrics not showing (Spotify Mobile)

The behind the lyrics on my spotify mobile are not showing and I have tried rebooting, uninstalling, and clean uninstalling, but nothing seems to work. I am using a Moto g5.

Newbie

The behind the lyrics on my spotify mobile are not showing and I have tried rebooting,  uninstalling, and clean uninstalling, but nothing seems to work. I am using a Moto g5.  

369 Views

0 replies

0 likes

  • 369 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify premium not detected on my phone

Hello, I subscribed to spotify premium for the offer of 2 months free there is a few days via my facebook account. The problem is that the spotify app on my phone does not detect the premium version of spotify while I am on the same account. I tried ...

Newbie

Hello, I subscribed to spotify premium for the offer of 2 months free there is a few days via my facebook account. The problem is that the spotify app on my phone does not detect the premium version...

SergioDavid

Roadie

601 Views

2 replies

0 likes

  • 601 Views
  • 2 replies
  • 0 likes

Superuser Contribution I've many problems with the app in Android 7.1.2

PlanPremiumCountry ARGENTINADevice: Xiaomi Redmi Note 5Operating SystemAndroid 7.1.2 My Question or IssueBugs to repair since latest app update:- Music playback stops in the middle of a song. - I can't forward tracks. So I have to close the app and o...

Newbie

Plan Premium Country  ARGENTINA Device: Xiaomi Redmi Note 5 Operating System Android 7.1.2   My Question or Issue Bugs to repair since latest app update: - Music playback stops in...

SergioDavid

Roadie

1027 Views

2 replies

1 likes

  • 1027 Views
  • 2 replies
  • 1 likes

Superuser Contribution Music stops randomly

Music stops/pause playing randomly, sometimes it works for 10 minutes and sometimes for 5 hours. This is happening on 5 devices.I've got a family premium sub. and everyone has the same problem.This happends with both offline and online mode.The phone...

Newbie

Music stops/pause playing randomly, sometimes it works for 10 minutes and sometimes for 5 hours. This is happening on 5 devices. I've got a family premium sub. and everyone has the same problem...

SergioDavid

Roadie

1384 Views

3 replies

1 likes

Music
pause
paused
randomly
stop
stops
  • 1384 Views
  • 3 replies
  • 1 likes

No Code scanner for my account

PlanFreeCountryPhilippines Device(huawei Y5-II My Question or Issuei updated to the latest version yet i still dont have the code scanner/camera option.

Newbie

Plan Free Country Philippines   Device (huawei Y5-II   My Question or Issue i updated to the latest version yet i still dont have the code scanner/camera option.    

Jose_M

Spotify Star

712 Views

1 replies

0 likes

Android
Code scanner
  • 712 Views
  • 1 replies
  • 0 likes

Solved!! Privacy issues

So I love the fact that Spotify is a music streaming service + social media (if one chooses so). If that's the case there needs to be some privacy option in place.I love the social option and have been fortunate enough to not have issues with it. Lat...

Casual Listener

So I love the fact that Spotify is a music streaming service + social media (if one chooses so). If that's the case there needs to be some privacy option in place. I love the social option and have ...

vikasaldana

Casual Listener

1093 Views

2 replies

0 likes

  • 1093 Views
  • 2 replies
  • 0 likes

Solved!! Spotify crashes/shuts down that view when pressing Share

PlanPremiumCountry United StatesDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or IssueThere seems to be an issue with my Spotify where any time I press the Share button from the options menu, the current view / the app crashes and ...

Casual Listener

  Plan Premium Country  United States Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue There seems to be an issue with my Spotify where an...

saumya9888

Casual Listener

1015 Views

2 replies

1 likes

  • 1015 Views
  • 2 replies
  • 1 likes

Tablet mode on Mi Pad 4

PlanFreeDeviceMi Pad 4Operating SystemAndroid 8.1 Miui9 My Question or IssueTablet features not work in mi pad 4, I only can listen music on shuffle mode, but cannot select any song.

Newbie

  Plan Free Device Mi Pad 4 Operating System Android 8.1 Miui9   My Question or Issue Tablet features not work in mi pad 4, I only can listen music on shuffle mode, but cannot sele...

475 Views

0 replies

0 likes

  • 475 Views
  • 0 replies
  • 0 likes

most of screaming **bleep** murder missing

Only 3 tracks show PlanPremium Country Most of the album is missing from spotify only 3 tracks show up (title track, baby you don't wanna know and Blood in my eyes show up even after I hit save full albumDeviceSamsung Galaxy S4 and BLU Life One X2Ope...

Casual Listener

Only 3 tracks show  Plan Premium  Country  Most of the album is missing from spotify only 3 tracks show up (title track,  baby you don't wanna know and Blood in my eyes show u...

Jose_M

Spotify Star

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Coffee Break Spanish podcast error

Hi. I get an error when trying to access the Coffee Break Spanish podcast. Was working fine until a few days ago. Any help would be great.PlanPremiumCountryUK DeviceNexus 5xOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...

Newbie

Hi.  I get an error when trying to access the Coffee Break Spanish podcast. Was working fine until a few days ago. Any help would be great. Plan Premium Country UK  Device Nexus 5x ...

lusibg87s

Newbie

694 Views

1 replies

0 likes

podcast
  • 694 Views
  • 1 replies
  • 0 likes

Can't queue songs while casting

PlanPremiumCountryUKDeviceMoto G4Operating SystemAndroid 7.1 My Question or IssueSince updating to version 8.4.66.733 I can't add anything to the queue whilst casting (Chromecast audio). I can add to the queue when playing through my phone's speakers...

Newbie

Plan Premium Country UK Device Moto G4 Operating System Android 7.1   My Question or Issue Since updating to version 8.4.66.733 I can't add anything to the queue whilst casti...

mwstephensandah

Gig Goer

1751 Views

4 replies

19 likes

  • 1751 Views
  • 4 replies
  • 19 likes

Problem searching music even with wifi connected. I have a Galaxy S8.

PlanPremiumCountry SpainDeviceSamsung Galaxy 8Operating SystemAndroid OreoMy Question or Issue Even with wifi connected i can't search music. Message appear is: your aren't connected to internet. I tried erasing cache memory from spotify and the cell...

Casual Listener

Plan Premium Country  Spain Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue  Even with wifi connected i can't search music. Message appear is: your ...

Jose_M

Spotify Star

1597 Views

4 replies

0 likes

  • 1597 Views
  • 4 replies
  • 0 likes

can't share songs

PlanPremiumCountry United States of AmericaDevice(Google Pixel 2) My Question or Issue I just got a Google Pixel 2, but for some reason I can't share songs with anyone on it. When I press share, the app just closes. Is there a way to fix this?

Casual Listener

Plan Premium Country  United States of America Device (Google Pixel 2)   My Question or Issue  I just got a Google Pixel 2, but for some reason I can't share songs with anyone ...

Loxer

Community Legend

946 Views

4 replies

2 likes

  • 946 Views
  • 4 replies
  • 2 likes

App reset every time i want to share a song

Is anyone having the same issue . A few days ago on was going to share a song and every time I click share the app keep crashing and I'm unable to share any content . I'm currently using android 8.0.0

Newbie

Is anyone having the same issue . A few days ago on was going to share a song and every time I click share the app keep crashing and I'm unable to share any content . I'm currently using android 8.0.0

Loxer

Community Legend

655 Views

4 replies

1 likes

  • 655 Views
  • 4 replies
  • 1 likes

Can't find The **bleep** Put the Dinosaurs Here album

PlanPremiumCountry United StatesDeviceSamsung Galaxy S5Operating SystemAndroid Lollipop My Question or Issue I can't find "The **bleep** Put the Dinosaurs Here" album by Alice in Chains. Ever since their newest album was released August 24th, I can't...

Newbie

Plan Premium Country  United States Device Samsung Galaxy S5 Operating System Android Lollipop   My Question or Issue  I can't find "The **bleep** Put the Dinosaurs Here" alb...

Loxer

Community Legend

388 Views

1 replies

1 likes

  • 388 Views
  • 1 replies
  • 1 likes

Random notifications ?

PlanPremiumCountryVietnamDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue For some reason, my phone randomly received notifications that music is playing on my MacBook but I'm no one in the (locked) room, nor did the 2 devices...

Newbie

Plan Premium Country Vietnam Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue   For some reason, my phone randomly received notifications t...

Loxer

Community Legend

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Spotify refreshes when I try to share a song

Whenever I try to share a song from spotify, the app refreshes and replays the songPlanFree/PremiumDeviceOnePlus3Operating SystemAndriod 8.0.0/OxygenOS 5.0.4

Newbie

Whenever I try to share a song from spotify, the app refreshes and replays the song Plan Free/Premium Device OnePlus3 Operating System Andriod 8.0.0/OxygenOS 5.0.4  

jymrbnty

Newbie

475 Views

2 replies

3 likes

  • 475 Views
  • 2 replies
  • 3 likes

Can't share a song or playlist on the app, crashes every time. Please help!

The Spotify app crashes and returns to the home screen every time I try to share a song or playlist! Any ideas??

Newbie

The Spotify app crashes and returns to the home screen every time I try to share a song or playlist! Any ideas??  

Nico

Community Legend

637 Views

1 replies

1 likes

  • 637 Views
  • 1 replies
  • 1 likes

Wont let me share my music with Facebook

I've tried everything logging in and out/ uninstalling both apps and re installing them. Checking the connections between both in the settings. Signed in in many different ways. Turned off and on my phone and still nothing. Cleaned out data and cache...

Newbie

   I've tried everything logging in and out/ uninstalling both apps and re installing them. Checking the connections between both in the settings. Signed in in many different ways. Turned ...

Nico

Community Legend

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Solved!! Software Crashes When Trying To "Share"

PlanPremiumCountryUnited States of AmericaDeviceLG V30 (LG-H931)Operating SystemAndroid Oreo (8.0.0)Software (Spotify) Version8.4.67.886 armv7 My IssueHello!When attempting to 'Share' a song, the app freezes (no button response) and then closes/crash...

Newbie

Plan Premium Country United States of America Device LG V30 (LG-H931) Operating System Android Oreo (8.0.0) Software (Spotify) Version 8.4.67.886 armv7     My Issue Hello! ...

Nico

Community Legend

884 Views

2 replies

5 likes

  • 884 Views
  • 2 replies
  • 5 likes