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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5280 Views

0 replies

6 likes

  • 5280 Views
  • 0 replies
  • 6 likes

How do I remove the history of songs played recently?

My friend took my cell phone to put music, and she clicked on some radio or something of the genre, and did not want to leave my history. how I do?

Casual Listener

   My friend took my cell phone to put music, and she clicked on some radio or something of the genre, and did not want to leave my history. how I do?

Storwn

Casual Listener

643 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Superuser Contribution 30 minutes of ad-free music not allowing video to be played

Plan:FreeCountry: United States Device:Samsung Galaxy S7 My Question or Issue: I guess the app updated or something, but whenever I get the opportunity to watch a video in return for 30 minutes of ad-free music, it doesn't give me any way to play the...

Casual Listener

Plan: Free Country:  United States  Device: Samsung Galaxy S7   My Question or Issue:  I guess the app updated or something, but whenever I get the opportunity to watch a ...

Alfredo

Roadie

914 Views

3 replies

0 likes

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Superuser Contribution ¿Cómo escuchar Spotify durante una llamada usando Android Auto?

La versión de Spotify es: 8.4.64.555 armV7, versión de Android Auto: 3.5.583024-release, versión Android 8.0.0Ayuda por favor, sé que se puede porque lo he logrado a utilizar así (supongo que la configuración era por default) y no sé si le moví algo ...

Casual Listener

   La versión de Spotify es: 8.4.64.555 armV7, versión de Android Auto: 3.5.583024-release, versión Android 8.0.0 Ayuda por favor, sé que se puede porque lo he logrado a utilizar así (sup...

Tommy-Cargo

Casual Listener

9726 Views

3 replies

1 likes

  • 9726 Views
  • 3 replies
  • 1 likes

Search says offline on wifi and 4g

Spotify premium family account, usa Samsung galaxy s7 android For the past month or two, the search function indicates that I am offline and cannot search, although my phone is connected either through wifi or 4g. This includes my home wifi network.

Casual Listener

Spotify premium family account, usa   Samsung galaxy s7 android   For the past month or two, the search function indicates that I am offline and cannot search, although my phone is conn...

Billy-J

Spotify Star

820 Views

3 replies

0 likes

  • 820 Views
  • 3 replies
  • 0 likes

Superuser Contribution artist shuffle on playlist

PlanPremiumCountry BrazilDeviceMoto G5S PlusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I used to write the artist name in my playlist and shuffle and spotify would just play songs from the artist I wrote the name, bu...

Casual Listener

Plan Premium Country  Brazil Device Moto G5S Plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I used to write the artist name in my ...

0are3uh_-7f26

Newbie

1296 Views

7 replies

2 likes

  • 1296 Views
  • 7 replies
  • 2 likes

Solved!!Superuser Contribution Radio réveil avec Spotify

Bonjour à tous J'aimerai trouver une solution afin d'avoir un radio réveil mais qui lance une musique issue de Spotify et non pas la radio FM.Quel matériel me faudrait-il pour celà ?(j'ai un compte prenium)Merci !

Casual Listener

  Bonjour à tous   J'aimerai trouver une solution afin d'avoir un radio réveil mais qui lance une musique issue de Spotify et non pas la radio FM. Quel matériel me faudrait-il pour celà...

Alfredo

Roadie

12093 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Reproducción del coro

PlanPremiumCountry Chile DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueEstimados, Hace un tiempo tenia una función que me permitia escuchar solo el coro de la canción, esto lo podía hacer presionando la canción que quería esc...

Newbie

Plan Premium Country  Chile  Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue Estimados,  Hace un tiempo tenia una función que me permi...

Alfredo

Roadie

676 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Control Notification Disappearing

PlanPremiumCountryNetherlandsDeviceOnePlus 6, 128gb 8gb RAMOperating SystemAndroid 8.1.0 My Question or Issue Hey, When connecting to a bluetooth device such as my Bose QC II 35, JBL Charge 3 or Trust Fiesta Plus, the notification with controls (paus...

Casual Listener

Plan Premium Country Netherlands Device OnePlus 6, 128gb 8gb RAM Operating System Android 8.1.0   My Question or Issue  Hey,   When connecting to a bluetooth device such as...

mgeerse

Casual Listener

658 Views

1 replies

1 likes

  • 658 Views
  • 1 replies
  • 1 likes

Trouble shooting Spotify

PlanPremiumCountryUSADeviceGalaxy Note 8Operating SystemOreo My Question or IssueI've been having many issues with my Spotify lately. Let me go over them and see if anyone else has these issues. The first one is that I can't download music over WiFi....

Music Fan

Plan Premium Country USA Device Galaxy Note 8 Operating System Oreo   My Question or Issue I've been having many issues with my Spotify lately. Let me go over them and see if anyone el...

Temetius

Songwriter

1492 Views

10 replies

0 likes

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Solved!! Bad sound on headphones

I used the spotify premium for some time now and I usually listen to music with the 3.5mm jacks, but after this last update the sound is without any quality, without any kind of bass. It's like listening to music, with some very poor quality speakers...

Casual Listener

I used the spotify premium for some time now and I usually listen to music with the 3.5mm jacks, but after this last update the sound is without any quality, without any kind of bass. It's like liste...

Billy-J

Spotify Star

12017 Views

3 replies

0 likes

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Superuser Contribution Chasquidos y cortes de música

PlanPremiumCountry EspañaDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or Issue Desde hará 3 semanas que la música se escucha con pequeños cortes y chasquidos, incluso la música con calidad extrema. Como comprenderán, pagar por un s...

Casual Listener

  Plan Premium Country  España Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue  Desde hará 3 semanas que la música se escucha con peq...

Rmonjo

Casual Listener

1040 Views

3 replies

2 likes

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  • 3 replies
  • 2 likes

Poor app

This has been brewing inside me for a long time. I've been a premium member for about two years because honestly, the service for the price is hard to beat. But for well over a year, the app is horrendous. It's become exacerbated because I've been li...

Casual Listener

This has been brewing inside me for a long time. I've been a premium member for about two years because honestly, the service for the price is hard to beat. But for well over a year, the app is horre...

Temetius

Songwriter

572 Views

1 replies

1 likes

  • 572 Views
  • 1 replies
  • 1 likes

Solved!! Music stops playing

My Question or Issue When i am playing music with my BT headsett (KYGO A9 600) the songs stops playing most of the time. It can play trough 3 or 4 songs and midway in the 4th song it will just stop. I have to unlock the phone and go the the app and r...

Regular

    My Question or Issue  When i am playing music with my BT headsett (KYGO A9 600) the songs stops playing most of the time. It can play trough 3 or 4 songs and midway in the 4th s...

Madmao

Regular

3400 Views

8 replies

1 likes

  • 3400 Views
  • 8 replies
  • 1 likes

Spotify doesn't work

PlanPremiumCountry Finland Operating SystemAndroid huawei 8 My Question or Issue My spotify doesn't play music anymore normal.. it used to work just fine but now i can play around max. 10minutes music and it stops playing. Settings should be ok and i...

Newbie

Plan Premium Country  Finland   Operating System Android huawei 8   My Question or Issue  My spotify doesn't play music anymore normal.. it used to work just fine but now...

Billy-J

Spotify Star

311 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Can't sync local files from windows 10 desktop to android phone

PlanPremium FamilyDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question>I added local files to my playlist on desktop>Said playlist is downloaded on both desktop and android phone>Local files playing fine on said playlist on desktop>Local ...

Casual Listener

Plan Premium Family Device Samsung Galaxy S8 Operating System Android 8.0.0   My Question >I added local files to my playlist on desktop >Said playlist is downloaded on both deskt...

TheBarthoLi

Roadie

517 Views

5 replies

0 likes

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Superuser Contribution Songs undownloading

My Question or Issue If i am correct, i belive i started paying spotify money so that i can listen to songs offline? If that is the case then why the **bleep** are some songs occasionally undownloaded from my phone? I get a notification at the top of...

Regular

My Question or Issue   If i am correct, i belive i started paying spotify money so that i can listen to songs offline? If that is the case then why the **bleep** are some songs occasionally un...

Alfredo

Roadie

348 Views

1 replies

1 likes

  • 348 Views
  • 1 replies
  • 1 likes

Can`t play downloaded songs

PlanPremiumCountryMéxico DeviceHTC Desire 530Operating SystemAndroid 6 I've downloaded a couple songs, (they have the green arrow) but when i go offline mode they wont play. i already uninstall the app, clean the offline devices, reinstall the app bu...

Casual Listener

  Plan Premium Country México   Device HTC Desire 530 Operating System Android 6      I've downloaded a couple songs, (they have the green arrow) but when i ...

Billy-J

Spotify Star

493 Views

3 replies

0 likes

  • 493 Views
  • 3 replies
  • 0 likes

Solved!! Wrong GUI

Since two years (I think so) and on different android phones I always get the GUI from Apple iOS when I correctly download and install the spotify app from the Google play store. So guys what's wrong with my settings or your a/b tests?Thanks for your...

Casual Listener

Since two years (I think so) and on different android phones I always get the GUI from Apple iOS when I correctly download and install the spotify app from the Google play store. So guys what's wrong...

TheBarthoLi

Roadie

650 Views

3 replies

0 likes

  • 650 Views
  • 3 replies
  • 0 likes

Can not play the song "My Face" by Biga Ranx, the application skips to the next song

Hi, I have a student subscription, from Android phone (Samsung S4 Value Edition, gt-i9515) I can not play the song "My Face" by Biga Ranx. The application plays all the songs of the album "1988", but not this song in particular.I tried to play this s...

Newbie

Hi,   I have a student subscription, from Android phone (Samsung S4 Value Edition, gt-i9515) I can not play the song "My Face" by Biga Ranx. The application plays all the songs of the album "1...

TheBarthoLi

Roadie

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Block songs from being included in recommendations algorithm?

PlanPremiumCountryUSADeviceSamsung Galaxy S7 and Windows 10 DesktopOperating SystemAndroid Oreo/Windows 10 My Question or IssueLast summer someone phished my account or something (I've always been pretty good at recognizing sketchy phishing attempts ...

Newbie

Plan Premium Country USA Device Samsung Galaxy S7 and Windows 10 Desktop Operating System Android Oreo/Windows 10   My Question or Issue Last summer someone phished my account or ...

TheBarthoLi

Roadie

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes