Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 26979 Views
  • 59 replies
  • 23 likes
  • 26979 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870006 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870006 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24660 Views
  • 3 replies
  • 0 likes
  • 24660 Views
  • 3 replies
  • 0 likes

Saving music on SD card

How do I can move saved music to SD card on Xiaomi mi A1 with clean android oreo? Of course I have Spotify premium

  • Newbie
  •    How do I can move saved music to SD card on Xiaomi mi A1 with clean android oreo? Of course I have Spotify premium
  • 1168471053
  • Regular
  • 2000 Views
  • 2 replies
  • 0 likes
  • 2000 Views
  • 2 replies
  • 0 likes

Freezing upon searching android

PlanFreeCountry UsaDeviceSamsing galaxy s6 (SM-G920V)Operating SystemAndroid 7 My Question or Issue When i go to search or add a song, it prompts a blank, uninteractable screen, song also freezes, causing me to restart the app. The song begins at the...

  • Casual Listener
  •   Plan Free Country  Usa Device Samsing galaxy s6 (SM-G920V) Operating System Android 7   My Question or Issue  When i go to search or add a song, it prompts a blank, u...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Freezing upon searching android

PlanFreeCountry USADeviceSamsung S6 (SM-G920V)Operating SystemAndroid 7 My Question or Issue Whenever i go to add a song on my playlist on mobile, the song stops and becomes a non-interactable blank black screen, causing me to have to restart the app...

  • Casual Listener
  •   Plan Free Country  USA Device Samsung S6 (SM-G920V) Operating System Android 7   My Question or Issue   Whenever i go to add a song on my playlist on mobile, the son...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

"Now Playing" screen animation problem

I am a premium user owning a Samsung S7 with Oreo 8.0. There is a bug in the animation of "now playing" bar where the name of the song and singer slide. When I tap on that bar, the animation is either fade in (or out?) or slide from right. However th...

  • Casual Listener
  • I am a premium user owning a Samsung S7 with Oreo 8.0. There is a bug in the animation of "now playing" bar where the name of the song and singer slide. When I tap on that bar, the animation is eithe...
  • 692 Views
  • 0 replies
  • 1 likes
  • Android
    Animations
    OREO
    S7
    Samsung
  • 692 Views
  • 0 replies
  • 1 likes

Solution for how to shuffle all playlists at once

I found a solution for android Download app: Playlist Manager (by reissGRVS)- its free Open the app and create a new playlist , you can choose existing playlists and merge them all in one.Open your spotify app, and look for the new playlist under Pla...

  • Newbie
  • I found a solution for android   Download app: Playlist Manager (by reissGRVS)- its free 🙂 Open the app and create a new playlist , you can choose existing playlists and merge them all in on...
  • 2465 Views
  • 0 replies
  • 1 likes
  • 2465 Views
  • 0 replies
  • 1 likes

Plan familiar

Me cancelaron el plan familiar porque no pudieron confirmar mi dirección pero yo llene el fórmula y resido en la misma casa

  • Newbie
  • Me cancelaron el plan familiar porque no pudieron confirmar mi dirección pero yo llene el fórmula y resido en la misma casa 
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Shuffle and Repeat keep turning off!

Hi,Everynight to help me sleep I listen to my playlist, I have it set to Shuffle and repeat so it plays all night! However for the past 2 or 3 weeks the shuffle and repeat options keep turning off! For, from what I can tell, no apparent reason. I alw...

  • Casual Listener
  • Hi, Everynight to help me sleep I listen to my playlist, I have it set to Shuffle and repeat so it plays all night!  However for the past 2 or 3 weeks the shuffle and repeat options keep turnin...
  • geromir
  • Casual Listener
  • 18818 Views
  • 9 replies
  • 26 likes
  • 18818 Views
  • 9 replies
  • 26 likes

Spotify undownloads all my songs when I turn off my phone

Hi, I formated my SD card as a portable drive to get the "Storage" setting in the Spotify app, but whenever I turn off and on again my phone, all my downloaded songs are gone and no storage is selected in the "Storage" setting. It is really frustrati...

  • Regular
  • Hi, I formated my SD card as a portable drive to get the "Storage" setting in the Spotify app, but whenever I turn off and on again my phone, all my downloaded songs are gone and no storage is select...
  • th3doctor
  • Regular
  • 696 Views
  • 2 replies
  • 0 likes
  • 696 Views
  • 2 replies
  • 0 likes

Xperia - constant Software Update notification

Sony Xperia XA1 UltraAndroid Oreo (8.0.0) For the past several weeks I've been getting the red Software Update notification on mobile: Software Update. Your device needs updating! Spotify requires Android version 4.1 or above. To continue listening, ...

  • Newbie
  •   Sony Xperia XA1 Ultra Android Oreo (8.0.0)   For the past several weeks I've been getting the red Software Update notification on mobile:   Software Update.  Your device n...
  • Amichkaye
  • Newbie
  • 762 Views
  • 1 replies
  • 1 likes
  • 762 Views
  • 1 replies
  • 1 likes

Not automatically play next song

PlanPremiumCountry Device(Samsung Galaxy J7 Pro)Operating System(Android Nougat) My Question or Issue Dear my fellow Spotify friends, I have an issue here.I'm premium member. I downloaded the music into my "song" tab. But, somehow the song can't auto...

  • Newbie
  • Plan Premium Country   Device (Samsung Galaxy J7 Pro) Operating System (Android Nougat)   My Question or Issue  Dear my fellow Spotify friends, I have an issue here. I'm pre...
  • sandrobarbero
  • Newbie
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Song Radio instead of playlists

PlanPremiumCountry GermanyDeviceSamsung Galaxy S7 My Question or Issue Yo. Ever since yestersay, when i want to play a song it doesn only plays this song, but goes riiiight into the song radio of this song. For example. I want to hear the songs of......

  • Casual Listener
  •   Plan Premium Country  Germany Device Samsung Galaxy S7   My Question or Issue  Yo. Ever since yestersay, when i want to play a song it doesn only plays this song, but g...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Músicas indisponíveis

Tenho uma playlist que de vez em quando, algumas músicas ficam cinza, ou seja, indisponíveis, aí tenho que abrir o app no pc e tirar. Só que as músicas estão disponíveis de maneira geral no spotify, só na minha playlist que depois de alguns dias que ...

  • Casual Listener
  • Tenho uma playlist que de vez em quando, algumas músicas ficam cinza, ou seja, indisponíveis, aí tenho que abrir o app no pc e tirar. Só que as músicas estão disponíveis de maneira geral no spotify, ...
  • raissavitari
  • Casual Listener
  • 3160 Views
  • 2 replies
  • 0 likes
  • 3160 Views
  • 2 replies
  • 0 likes

Chrome autoplay pauses Spotify music

PlanPremiumCountry USADevicePixel 2Operating SystemLatest AndroidMy Question or IssueWhenever I'm browsing Chrome with Spotify playing, if I go into a website that has a video or audio that is supposed to play, Spotify pauses, even though the video/a...

  • Newbie
  • Plan Premium Country  USA Device Pixel 2 Operating System Latest Android My Question or Issue Whenever I'm browsing Chrome with Spotify playing, if I go into a website that has a video ...
  • ls-pibsd_4x2
  • Newbie
  • 2506 Views
  • 2 replies
  • 12 likes
  • 2506 Views
  • 2 replies
  • 12 likes

Albums sorting by alphabetical order, but so are the songs in the album itself, within my playlist

Hey, so when I sort by album on my phone, it puts the albums in alphabetic order like normal. However, today when I loaded up Spotify on my phone, the songs within the albums in the playlist were sorted by alphabetical order. So, the albums were stil...

  • Newbie
  • Hey, so when I sort by album on my phone, it puts the albums in alphabetic order like normal. However, today when I loaded up Spotify on my phone, the songs within the albums in the playlist were sor...
  • cosmiclemur
  • Regular
  • 2416 Views
  • 2 replies
  • 9 likes
  • 2416 Views
  • 2 replies
  • 9 likes

Audio problems, distortion

PlanPremiumCountry DeviceAVROperating System My Question or IssueHi thereThis seems to be some what of a normal issue with a lot of users from searching, but I could not find an actual solution. I am using my phone to stream music through the network...

  • Newbie
  •   Plan Premium Country   Device AVR Operating System   My Question or Issue Hi there This seems to be some what of a normal issue with a lot of users from searching, but I c...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Android App and Amazon Echo stops playing Spotify

Plan PremiumCountry PolandDevice Samsung Galaxy A5, Amazon Echo, Amazon Echo Dot Hi I noticed recently a very disturbing issue - everynow and then Spotify pauses playing music. It happens at random and happens on ALL devices except my laptop. I have ...

  • Newbie
  • Plan Premium Country Poland Device Samsung Galaxy A5, Amazon Echo, Amazon Echo Dot     Hi I noticed recently a very disturbing issue - everynow and then Spotify pauses playin...
  • 505 Views
  • 0 replies
  • 3 likes
  • 505 Views
  • 0 replies
  • 3 likes

Loggin moto g 5

PlanPremiumCountry Colombia DeviceMoto G 5Operating SystemAndroid versión 7 My Question or Issue Perdió el login. Intenté ingresar y no pude. Desinstale y no funcionó. Probé en otro celular y si pude ingresar . En celular llevaba una semana super bn ...

  • Newbie
  •   Plan Premium Country  Colombia  Device Moto G 5 Operating System Android versión 7   My Question or Issue  Perdió el login. Intenté ingresar y no pude. Desinstal...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Says device need updating everytime, but I am already on Oreo 8.1

I am currently a Premium for Family spotify subscriber. On my device (Xiaomi Redmi Note 5 AI), this pop up always appearing and I don't know how to get rid of it.

  • Newbie
  • I am currently a Premium for Family spotify subscriber. On my device (Xiaomi Redmi Note 5 AI), this pop up always appearing and I don't know how to get rid of it.
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

App force closes in background when i pause the music

PlanFreeCountry USADeviceNokia 6Operating SystemAndroid 8.1 My Question or Issue Spotify app keeps force closing in the background when i pause the music. I've given permission in my android battery settings for spotify to be running in the backgroun...

  • Visitor
  • Plan Free Country  USA Device Nokia 6 Operating System Android 8.1   My Question or Issue  Spotify app keeps force closing in the background when i pause the music. I've give...
  • 390 Views
  • 0 replies
  • 0 likes
  • 390 Views
  • 0 replies
  • 0 likes

I cannot listen to podcasts on hp slate 7 running android but I can on my ios devices

The strangest thing ever! I am a spotify user under a premium plan. I have recently installed spotify on an HP Slate 7 device running Android version 4.1.1. Using spotify on my iOS devices or laptop computer operating windows is no problem. I can eas...

  • Newbie
  • The strangest thing ever! I am a spotify user under a premium plan. I have recently installed spotify on an HP Slate 7 device running Android version 4.1.1.   Using spotify on my iOS devices o...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes