Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
214012 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
566163 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
467521 Views
577 replies
39 likes
PlanPremiumCountry AustraliaDevicePixel 2 XL (formerly HTC 10)Operating SystemAndroid 9 My Question or Issue To begin with, here's what I've done to try and resolve the problem... On my old phone, I wiped data and cache for Spotify, reinstalled spoti...
Plan Premium Country Australia Device Pixel 2 XL (formerly HTC 10) Operating System Android 9 My Question or Issue To begin with, here's what I've done to try and resolve...
Regular
1292 Views
4 replies
1 likes
CountryUS DevicePixelOperating SystemAndroid Oreo My Question or Issue I don't see any option under Social on the Android app to completely stop publishing all activity on Spotify. According to this help article from Spotify, there is a way to do thi...
Country US Device Pixel Operating System Android Oreo My Question or Issue I don't see any option under Social on the Android app to completely stop publishing al...
Casual Listener
588 Views
1 replies
0 likes
Tengo varias playlist hechas y tambien sigo otras. En cualquier lista de reproducción de mi biblioteca que me meto, busco algún artista o álbum especifico y cuando le doy una reproducción aleatoria o elijo, la canción puede acaban reproduciendo otras...
Tengo varias playlist hechas y tambien sigo otras. En cualquier lista de reproducción de mi biblioteca que me meto, busco algún artista o álbum especifico y cuando le doy una reproducción aleatoria o...
631 Views
0 replies
0 likes
PlanPremiumCountry Cochabamba, BoliviaDeviceLG V20Operating SystemAndroid 7.0 My Question or Issue Found out that when I start a new 'based on' Radio and click Like, the thumbs up icon remains clicked across the rest of the songs, you can hit Next an...
Plan Premium Country Cochabamba, Bolivia Device LG V20 Operating System Android 7.0 My Question or Issue Found out that when I start a new 'based on' Radio and click Like...
Casual Listener
625 Views
2 replies
0 likes
Plan:PremiumCountry:Indonesia Device(ASUS ZENFONE ZOOM)Operating System(ANDROID 5) My Question or IssueHello, My spotify crash 2 to 3 minutes after startup in my device. It just stops and said "unfortunately Spotify has stopped working"I tried to ide...
Plan: Premium Country: Indonesia Device (ASUS ZENFONE ZOOM) Operating System (ANDROID 5) My Question or Issue Hello, My spotify crash 2 to 3 minutes after startup in...
1603 Views
0 replies
1 likes
PlanPremiumCountryMéxicoDeviceSamsung J7 2015Operating SystemAndroid 6.1 My Question or IssueSo i stopped using Spotify for a few months but i just got back to it with a new account, and i noticed something about the interface now. Before, when liste...
Plan Premium Country México Device Samsung J7 2015 Operating System Android 6.1 My Question or Issue So i stopped using Spotify for a few months but i just got back to it with a new ...
Spotify Legend
1245 Views
3 replies
0 likes
I'm having a problem since I changed my phone and installed Spotify, that is when I start a music, it can or not skip by itself, without I skip it. I never had this problem in my older phone (Galaxy Gran Prime duos), and I don't know if this problem ...
I'm having a problem since I changed my phone and installed Spotify, that is when I start a music, it can or not skip by itself, without I skip it. I never had this problem in my older p...
421 Views
0 replies
0 likes
PlanPremiumCountry BulgariaDeviceXiaomi Mi 8 SEOperating SystemAndroid 8.1 My Question or Issue I'm using Spotify with BT headphones, the same I've used with my previous device, Xiaomi mi5s. I prefer to always keep Spotify built-in EQ on, because oth...
Plan Premium Country Bulgaria Device Xiaomi Mi 8 SE Operating System Android 8.1 My Question or Issue I'm using Spotify with BT headphones, the same I've used with my p...
Casual Listener
1211 Views
2 replies
0 likes
PlanPremiumCountry BrasilDeviceXiaomi mi a1 Operating SystemAndroid one My Question or Issue When pressed share the Spotify app restarts.
Plan Premium Country Brasil Device Xiaomi mi a1 Operating System Android one My Question or Issue When pressed share the Spotify app restarts.
Community Legend
527 Views
1 replies
0 likes
PlanPremiumCountryUk DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue Hi all,So I have a Samsung s9 phone with Spotify Premium and I share my account. Whenever they listen to Spotify on their iPhone, it shows up on my phone loc...
Plan Premium Country Uk Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue Hi all, So I have a Samsung s9 phone with Spotify Premium and I...
Spotify Star
4314 Views
3 replies
0 likes
PlanPremium CountryU.S.DeviceGalaxy S9+Operating SystemAndroid Oreo 8.0 My Question or IssuePreviously I was having issues with the sharing function as well as trying to get Spotify to play songs sent to me through Facebook Messenger. After a recent ...
Plan Premium Country U.S. Device Galaxy S9+ Operating System Android Oreo 8.0 My Question or Issue Previously I was having issues with the sharing function as well as trying to...
3330 Views
0 replies
1 likes
Using a Motorola Moto G5S Plus with Android 7.1.1, I'm experiencing an annoying issue where the audio volume will fluctuate within a song, such as with normalization on, except I made sure I turned it off and restarted the app. Equalizer also isn't m...
Using a Motorola Moto G5S Plus with Android 7.1.1, I'm experiencing an annoying issue where the audio volume will fluctuate within a song, such as with normalization on, except I made sure I turned i...
731 Views
0 replies
0 likes
Playing Spotify on Huawei P20 pro, the music will stutter after several minutes played, why is it so? Is there a way to solve this kind of issue? How? Its really annoying when music is not played smoothly. Have heaed it over data & even on wifi. Spot...
Playing Spotify on Huawei P20 pro, the music will stutter after several minutes played, why is it so? Is there a way to solve this kind of issue? How? Its really annoying when music is not played smo...
Casual Listener
2457 Views
2 replies
1 likes
PlanFreeCountry DeviceLG ARISTOOperating SystemAndroidMy Question or Issue My account was hacked a while ago but i fixed it. They somehow still used it to link it to shazam. I want to know how to unlink it from my spotify. I tried it already using sh...
Plan Free Country Device LG ARISTO Operating System Android My Question or Issue My account was hacked a while ago but i fixed it. They somehow still used it to link it to shaza...
Not applicable
5014 Views
1 replies
0 likes
PlanFreeCountry CanadaDevicesony Xperia XA1Operating Systemandroid 8.0 My Question or Issue every time I hang up a call or use "ok google" the last track that was played will start playing even if the app isn't on. I tried reinstalling the app and re...
Plan Free Country Canada Device sony Xperia XA1 Operating System android 8.0 My Question or Issue every time I hang up a call or use "ok google" the last track th...
Roadie
1024 Views
1 replies
0 likes
PlanPremiumCountry GBDevicePixel 2 XLOperating SystemAndroid 9 My Question or IssueWhen listening to a song, if I select the 'Share' option, it blacks out, pauses the song and takes me to the settings screen. Tried rebooting, killing the app, re-inst...
Plan Premium Country GB Device Pixel 2 XL Operating System Android 9 My Question or Issue When listening to a song, if I select the 'Share' option, it blacks out, pauses t...
Community Legend
3906 Views
12 replies
7 likes
My Question or Issue I'm on a Google pixel Spotify app kicks me out when I attempt to share my playlist I get no options of sending it to Instagram or sharing it to Snapchat I believed I had the option when I first logged on 3 weeks ago
My Question or Issue I'm on a Google pixel Spotify app kicks me out when I attempt to share my playlist I get no options of sending it to Instagram or sharing it to Snapchat I ...
Community Legend
874 Views
2 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy 5Operating SystemAndroid My Question or Issue I used to have 4 daily mixes on my old (free) account. I now have premium on a new (1 month old, premium since 4 days) account. No Daily Mix showing at all, it says...
Plan Premium Country Device Samsung Galaxy 5 Operating System Android My Question or Issue I used to have 4 daily mixes on my old (free) account. I now have premium on...
Not applicable
1107 Views
7 replies
0 likes
I recently went out of cell service for a couple of days, and as I was driving home I wasn't able to play any of my music. It just kept saying not available. All of my music is downloaded so that I can play offline. Bizarre?? Has anyone else had this...
I recently went out of cell service for a couple of days, and as I was driving home I wasn't able to play any of my music. It just kept saying not available. All of my music is downloaded so that I c...
Spotify Star
681 Views
3 replies
0 likes
PlanPremium CountryUK DevicePIXEL XL Operating SystemAndroidOreo My Question or Issue Voice command has stopped working on android auto, I think since the Oreo update. When I ask to play a song it just says 'sorry I don't know how to do that' or 'im ...
Plan Premium Country UK Device PIXEL XL Operating System AndroidOreo My Question or Issue Voice command has stopped working on android auto, I think sin...
902 Views
0 replies
0 likes
