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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839298 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839298 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13600 Views
  • 1 replies
  • 0 likes
  • 13600 Views
  • 1 replies
  • 0 likes

Control the Music on Lock Screen

I have a Samsung Note 5 and on Lock Screen I cant control the music well. So I want to control things like munite.Spoiler (Highlight to read)

  • Visitor
  • I have a Samsung Note 5 and on Lock Screen I cant control the music well. So I want to control things like munite.  
  • 245 Views
  • 0 replies
  • 0 likes
  • idea
    lock screen
    Music
  • 245 Views
  • 0 replies
  • 0 likes

I can't log on my phone but can log in on windows

Yastrday I downloaded spotify for windows and connected my device and on the other day I wasn't able to log in on my android.

  • Regular
  • Yastrday I downloaded spotify for windows and connected my device and on the other day I wasn't able to log in on my android.
  • 174 Views
  • 0 replies
  • 1 likes
  • 174 Views
  • 0 replies
  • 1 likes

App closes randomly

Since 2 or 3 weeks ago the app on my phone suddenly closes several times during the day. I read that I should clear the cache and reinstall the app. Done that but keeps closing, any suggestions?Using the app on an LG G3.

  • Casual Listener
  • Since 2 or 3 weeks ago the app on my phone suddenly closes several times during the day. I read that I should clear the cache and reinstall the app. Done that but keeps closing, any suggestions? Usi...
  • modernmanifesto
  • Newbie
  • 762 Views
  • 3 replies
  • 0 likes
  • 762 Views
  • 3 replies
  • 0 likes

Chromecast STILL disappears from android spotify

Hi.I dont know why you closed the previous thread, but this problem persists.When my samsung s7 has been disconnected from my home network, spotify needs a force stop to refind my chromecast device.I have tried reinstalling according to the steps pos...

  • Casual Listener
  • Hi. I dont know why you closed the previous thread, but this problem persists. When my samsung s7 has been disconnected from my home network, spotify needs a force stop to refind my chromecast devi...
  • lab
  • Gig Goer
  • 6548 Views
  • 26 replies
  • 12 likes
  • 6548 Views
  • 26 replies
  • 12 likes

Spotify won't download files to SD card

Hey guys,I'm using a NVIDIA Tegra Note running Android 5.1.A few days ago I had to reset it to factory settings and also needed to install Spotify (v 8.4.42.722 armV7) anew. Since then I noticed it doesn't download files to the SD card anymore, neith...

Screenshot_2018-03-02_14-33-23.png Screenshot_2018-03-02_14-31-20.png Screenshot_2018-03-02_14-29-50.png
  • Casual Listener
  • Hey guys, I'm using a NVIDIA Tegra Note running Android 5.1. A few days ago I had to reset it to factory settings and also needed to install Spotify (v 8.4.42.722 armV7) anew. Since then I noticed ...
  • 445 Views
  • 0 replies
  • 0 likes
  • Download
    internal
    offline
    Sd
  • 445 Views
  • 0 replies
  • 0 likes

Automatically deleting downloaded songs

Hey, i have the following problem.I downloaded my playlist and a few others which I created to hear music in the car etc.After some time those playlists are not anymore downloaded, even tho I didn't pressed the "Download" button. I have to redownload...

  • Newbie
  • Hey, i have the following problem. I downloaded my playlist and a few others which I created to hear music in the car etc. After some time those playlists are not anymore downloaded, even tho I did...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Can't view all songs from one artist on Android App

Hello. I am using the Android version of Spotify and am paying for Spotify Premium. I have a very simple request: I would like to view a list of all of the songs by one artist within the app. Not one album at a time, but a full list of their repetoir...

  • Casual Listener
  • Hello. I am using the Android version of Spotify and am paying for Spotify Premium. I have a very simple request:   I would like to view a list of all of the songs by one artist within the app...
  • Rodjar13
  • Casual Listener
  • 2235 Views
  • 2 replies
  • 10 likes
  • 2235 Views
  • 2 replies
  • 10 likes

Library Missing for update 8.4.39.673 armV7

My library is missing and i can't play the songs that I added to my library songs and I tried pressing on the top left icon to take me to my liked songs but it only lets me preview it. Their is no longer an option to shuffle play and i only have the ...

  • Newbie
  • My library is missing and i can't play the songs that I added to my library songs and I tried pressing on the top left icon to take me to my liked songs but it only lets me preview it. Their is no lo...
  • CombatJackZero
  • Newbie
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! The EXACT Same Song Skips at the EXACT SAME TIME

On my playlist, Shangri-La by VIXX skips after just 10 seconds of playing to Twilight by LOOΠΔ every single time it comes up and it is very irritating because it is ALWAYS happening ever since it came out. Sometimes, the song doesn't even bother to p...

  • Regular
  • On my playlist, Shangri-La by VIXX skips after just 10 seconds of playing to Twilight by LOOΠΔ every single time it comes up and it is very irritating because it is ALWAYS happening ever since it cam...
  • chengxiao_xia
  • Regular
  • 492 Views
  • 5 replies
  • 0 likes
  • 492 Views
  • 5 replies
  • 0 likes

Can't listen to music anymore

I had premium and now i have u limited data so i stopped paying for premium now i can't listen to anything. I've deleted and reinstalled the app on my lg stylo 3 multiple times and still every song in my library and search is greyed out

  • Newbie
  • I had premium and now i have u limited data so i stopped paying for premium now i can't listen to anything. I've deleted and reinstalled the app on my lg stylo 3 multiple times and still every song i...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Downloaded songs arent in library

Hello!I wanted to listen some songs offline during travel and then i've noticed that some songs from downloaded albums were missing. I decided to go to that albums and check it. Songs chat were missing didn't have that green arrow which means that so...

  • Newbie
  • Hello! I wanted to listen some songs offline during travel and then i've noticed that some songs from downloaded albums were missing. I decided to go to that albums and check it. Songs chat were mis...
  • osornios
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

No se descarga la musica

Al momento de descargar canciones no se cargan nunca, quedando en 0% de avance eternamente. Ayuda por favor

  • Newbie
  • Al momento de descargar canciones no se cargan nunca, quedando en 0% de avance eternamente. Ayuda por favor 
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Can only download one song at a time

I'm getting some strange behavior where unless I reset my Wi-Fi, offline mode, or the app itself, no songs will download. The strange part is that it will only download one song before I have to reset it. The following does not change this behavior:S...

  • Regular
  • I'm getting some strange behavior where unless I reset my Wi-Fi, offline mode, or the app itself, no songs will download. The strange part is that it will only download one song before I ha...
  • brainwave0
  • Regular
  • 789 Views
  • 2 replies
  • 0 likes
  • 789 Views
  • 2 replies
  • 0 likes

I have to download my playlist too often

Every time there's an update, I have to change where my data is stored, tablet or SD card. My two playlist I had previously downloaded for offline and used for months, suddenly needs downloaded again. This wouldn't be a problem but I have satellite i...

  • Casual Listener
  • Every time there's an update, I have to change where my data is stored, tablet or SD card. My two playlist I had previously downloaded for offline and used for months, suddenly needs downloaded again...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Superuser Contribution spotify connect pauses for no reason

worked always fine with Samsung HW-K950 from all devices (Android and W10) - recently it pauses after an unpredictable amount of time - seconds or minutes, can start again but pauses again after a short time later

  • Casual Listener
  • worked always fine with Samsung HW-K950 from all devices (Android and W10) - recently it pauses after an unpredictable amount of time - seconds or minutes, can start again but pauses again after a sh...
  • tlevenpar
  • Casual Listener
  • 767 Views
  • 3 replies
  • 0 likes
  • Android
    Samsung HW-K950
    spotify connect
    Windows
  • 767 Views
  • 3 replies
  • 0 likes

Now playing disappears, must delete cache & saved data

So actively using Spotify, this happens several times in a day. It will be playing, then it just stops, usually after a song. Usually a station. To fix I must delete the cache & save data, or play a song from something else, then switch back to what ...

  • Newbie
  • So actively using Spotify, this happens several times in a day. It will be playing, then it just stops, usually after a song. Usually a station. To fix I must delete the cache & save data, or pla...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Behind the Lyrics keeps turning back on

Hi, I have a Samsung phone (s7 maybe?) and I use data to listen to Spotify on my way home from work. I tried "Behind the Lyrics" at work on wifi and found that I never ended up looking at it so I turned the feature back off (the switch in settings is...

  • Newbie
  • Hi,   I have a Samsung phone (s7 maybe?) and I use data to listen to Spotify on my way home from work. I tried "Behind the Lyrics" at work on wifi and found that I never ended up looking at it...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Superuser Contribution My account won't update to premium

Hello! I paid for premium for a month with doku wallet this morning and until now I do not receive any e-mail from sportify nor doku wallet. and I have know idea what I have to do, I did logout from the application and then login but there is no resu...

  • Newbie
  • Hello! I paid for premium for a month with doku wallet this morning and until now I do not receive any e-mail from sportify nor doku wallet. and I have know idea what I have to do, I did logout from ...
  • Melody
  • Community Manager
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Login failed in android app.

We have a family account with 4 members. My son logged out of the app on his iPhone se and could not log back in. He also logged out of his iPad Air &could not log in. I tried to login to my account on both devices but was unable to assumed it was a ...

  • Casual Listener
  • We have a family account with 4 members. My son logged out of the app on his iPhone se and could not log back in. He also logged out of his iPad Air &could not log in. I tried to login to my acco...
  • elialitem
  • Newbie
  • 4997 Views
  • 3 replies
  • 1 likes
  • 4997 Views
  • 3 replies
  • 1 likes

Samsung Galaxy phones with installed spotify cannot receive messages from other Samsung phones

I have spent a great deal of time on an issue where other samsung phones are unable to text me with advanced messaging on. Since advanced messaging is a must. I looked for other answers. I found one post online that suggested removing spotify from my...

  • Newbie
  • I have spent a great deal of time on an issue where other samsung phones are unable to text me with advanced messaging on. Since advanced messaging is a must. I looked for other answers. I found one ...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Env: prod