Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387507 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Plan PremiumCountry UKDevice One+5Operating System Android 8.1.0 My Question or Issue Hi all. Lately approved a new update for my Spotify app on Android from the Playstore. Only problem is, now my profile name appears under the name of EVERY song? Fo...
Plan Premium Country UK Device One+5 Operating System Android 8.1.0 My Question or Issue Hi all. Lately approved a new update for my Spotify app on Android fr...
Community Legend
659 Views
3 replies
0 likes
PlanPremiumCountry CanadaDeviceLG G6Operating SystemAndroid 8.0 My Question or Issue Syncing my entire song catalog from Windows 10 PC to Android App is no longer possible. It has stopped working completely. No solution that has been posted has been ...
Plan Premium Country Canada Device LG G6 Operating System Android 8.0 My Question or Issue Syncing my entire song catalog from Windows 10 PC to Android App is no longer p...
Community Legend
464 Views
1 replies
0 likes
When trying to shuffle an album, roughly 0 of the tracks are played while some other unrelated trash (often not even of the same genre) play instead. Why? If I am lucky I get around half of the album I tried to play, although regularly get nothing be...
When trying to shuffle an album, roughly 0 of the tracks are played while some other unrelated trash (often not even of the same genre) play instead. Why? If I am lucky I get around half of the album...
Community Legend
13762 Views
6 replies
0 likes
PlanPremiumCountry USDeviceOnePlus5Operating SystemAndroid Oreo My Question or Issue When I search for a song and select it from search it immediately starts a radio station based on that song, rather than the song itself. Is there a way to turn this...
Plan Premium Country US Device OnePlus5 Operating System Android Oreo My Question or Issue When I search for a song and select it from search it immediately starts a...
Community Legend
1822 Views
3 replies
1 likes
PlanPremiumCountryArgentinaDeviceSony Xperia XZ2Operating SystemAndroid Oreo My Question or IssueWhile playing music with WiFi or Data (usually connected to car or wireless speakers with Bluetooth), Spotify says I cannot search music or browse throug...
Plan Premium Country Argentina Device Sony Xperia XZ2 Operating System Android Oreo My Question or Issue While playing music with WiFi or Data (usually connected to car or wirel...
Casual Listener
891 Views
3 replies
1 likes
Good day, my Plan is PremiumCountry: ColombiaDevice: Sony Xperia XA1 Plus Operating System: Android 7 NougatMy Question is: I have followed all the instructions to transfer my playlists to the SD card that I have installed, unfortunately none has bee...
Good day, my Plan is Premium Country: Colombia Device: Sony Xperia XA1 Plus Operating System: Android 7 Nougat My Question is: I have followed all the instructions to transfer my ...
Regular
1153 Views
5 replies
0 likes
On Android and other Systems, leaving a playlist and going back later from another, it moves you to the top of the playlist, not to your old position. actually It's not good for large lists, you have to scoll and to read every title to get the right ...
On Android and other Systems, leaving a playlist and going back later from another, it moves you to the top of the playlist, not to your old position. ...
Songwriter
693 Views
2 replies
0 likes
PremiumCountry United statesDeviceAndroidMy Question or Issue I was very pleased that you added an option to change where songs are added to the top or bottom of a playlist but now that I have switched it once and would like to change it back when I ...
Premium Country United states Device Android My Question or Issue I was very pleased that you added an option to change where songs are added to the top or bottom of a playlist but ...
Roadie
1032 Views
5 replies
2 likes
For some reason I can only see audiobooks in German, sometimes ads played on podcasts are in German too. None of my settings are switched to German as I don't speak the language nor do I live in a German speaking country.Even when I try to search for...
For some reason I can only see audiobooks in German, sometimes ads played on podcasts are in German too. None of my settings are switched to German as I don't speak the language nor do I live in a Ge...
Roadie
1200 Views
3 replies
1 likes
Until recently all my Local Files were on my PC but I've now copied those files on to my tablet. I've tried using the "Add Source" function on my desktop but it doesn't seem to pick the tablet up, all my devices are on the one network. Any advice ple...
Until recently all my Local Files were on my PC but I've now copied those files on to my tablet. I've tried using the "Add Source" function on my desktop but it doesn't seem to pick the tablet ...
Roadie
762 Views
3 replies
0 likes
Descargo los canciones, playlist o lbumes y al usarlas en el modo offline, simplemente desarecen, si los quiero escuchar debo estar conectado a Internet. YA DESINSTALE LA APP, BORRE CACHÉ, ELIMINE MEDIOS OFFLINE (de hecho este es el único) y no he po...
Descargo los canciones, playlist o lbumes y al usarlas en el modo offline, simplemente desarecen, si los quiero escuchar debo estar conectado a Internet. YA DESINSTALE LA APP, BORRE CACHÉ, ELI...
Casual Listener
2329 Views
4 replies
0 likes
hiI can't seem to download the songsWhen i click "download" a message comes and says "go to settings to download with a phone" and i cant find where im supposed to go in settings?Im actually french; here's the message in french (original)"Allez dans ...
hi I can't seem to download the songs When i click "download" a message comes and says "go to settings to download with a phone" and i cant find where im supposed to go in settings? Im actually fr...
Casual Listener
623 Views
2 replies
0 likes
PlanFreeCountry USDeviceLG Stylo 2Operating SystemAndroid 7.0 My Question or Issue I recently discovered that I no longer have the shuffle and repeat buttons. Is this a premium feature now or what?
Plan Free Country US Device LG Stylo 2 Operating System Android 7.0 My Question or Issue I recently discovered that I no longer have the shuffle and repeat buttons. Is th...
Songwriter
3539 Views
5 replies
0 likes
PlanPremiumCountryGermany DeviceHuawei Honor 6XOperating SystemAndroid 7 (EMUI 5.0.3) My Question or Issue Since about one month I use Spotify Premium and I am almost happy.But there are several really annoying things going on.1. Random shutdowns of ...
Plan Premium Country Germany Device Huawei Honor 6X Operating System Android 7 (EMUI 5.0.3) My Question or Issue Since about one month I use Spotify Premium and I a...
Music Fan
906 Views
6 replies
0 likes
The Spotify app on my android seems to have bugged out and is now sorting everything by alphabetical order instead of track # in playlists. This is happening for every type of sorting by artist, recently added etc. For example instead of sorting the ...
The Spotify app on my android seems to have bugged out and is now sorting everything by alphabetical order instead of track # in playlists. This is happening for every type of sorting by artist, rece...
Regular
6376 Views
26 replies
16 likes
PlanPremiumCountryMalaysiaDeviceXiaomi Redmi 5Operating SystemAndroit Nougat 7.1.2 (MIUI Global 9.2 (NDMIEK) My Question or Issue1. Spotify Icon gone from status bar after pausing a track for a long time (happened to me on 14/08). 2. Track automatica...
Plan Premium Country Malaysia Device Xiaomi Redmi 5 Operating System Androit Nougat 7.1.2 (MIUI Global 9.2 (NDMIEK) My Question or Issue 1. Spotify Icon gone from status bar after pa...
Roadie
478 Views
1 replies
0 likes
My name appears next to the Artist and Album name of the tracks in all my playlists. It is infuriating.I see my name on every track on every playlist. Screenshot of the annoying issue attached
My name appears next to the Artist and Album name of the tracks in all my playlists. It is infuriating. I see my name on every track on every playlist. Screenshot of the annoying issu...
Community Legend
1496 Views
3 replies
0 likes
PlanPremiumCountry PolandDeviceHuwawei Mat pro 10 dual simOperating SystemAndroid 8.0.0 EMUIMy Question or Issue
Plan Premium Country Poland Device Huwawei Mat pro 10 dual sim Operating System Android 8.0.0 EMUI My Question or Issue
Roadie
426 Views
1 replies
0 likes
Hey, I have two devices I want to group together:-Home Audio Receiver with Spotify connect built in-Portable speaker with chromecast audio connected to it I have them both available in the Spotify app, but since the receiver doesn't have chromecast I...
Hey, I have two devices I want to group together: -Home Audio Receiver with Spotify connect built in -Portable speaker with chromecast audio connected to it I have them both avail...
Roadie
1296 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceGalaxy S7My Question or IssueAll of the sudden, Spotify is totally un-useable. The songs started lagging and skipping at first, but after many restarts and uninstalls, its so laggy and unresponsive that there is n...
Plan Premium Country United States Device Galaxy S7 My Question or Issue All of the sudden, Spotify is totally un-useable. The songs started lagging and skipping at first, but after ma...
Roadie
700 Views
1 replies
0 likes
