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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35972 Views
  • 64 replies
  • 25 likes
  • 35972 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

All playlists storaged back to offline status

One or two times on month my storaged playlists back to offline status and I need download it again. What happen with Spotify ? Can be a android problem ?

  • Visitor
  • One or two times on month my storaged playlists back to offline status and I need download it again. What happen with Spotify ?  Can be a android problem ? 
  • user-removed
  • Not applicable
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Android app keeps connecting to my other device or stopping when I'm listening on my phone

PlanPremiumCountry UKDeviceSamsung Galaxy 9 My Question or Issue My phone keeps constantly connecting to my other device (which is in my house) and stops playing on the phone. If I unlock my phone it asks do I want to 'keep listening on this device' ...

  • Casual Listener
  • Plan Premium Country  UK Device Samsung Galaxy 9     My Question or Issue  My phone keeps constantly connecting to my other device (which is in my house) and stops playin...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

undo update

How does one undo/uninstall the lastest update? This version is far less user friendly and less efficient than the previous version prior this update. I dislike this new update so much, I've already started looking at other apps. Please give us the o...

  • Newbie
  • How does one undo/uninstall the lastest update? This version is far less user friendly and less efficient than the previous version prior this update. I dislike this new update so much, I've already ...
  • Loxer
  • Community Legend
  • 8091 Views
  • 1 replies
  • 22 likes
  • 8091 Views
  • 1 replies
  • 22 likes

Spotify Radio not working

Hello, My Spotify is not working. I have already tried reinstalling it and it does not work. It gives me the error that the radio station cannot be loaded. I have searched this and an option is to reinstall it and I have already tried this.

  • Newbie
  • Hello,   My Spotify is not working. I have already tried reinstalling it and it does not work. It gives me the error that the radio station cannot be loaded.   I have searched this and ...
  • bkard
  • Casual Listener
  • 4261 Views
  • 10 replies
  • 13 likes
  • 4261 Views
  • 10 replies
  • 13 likes

Album art won't load

Similar to previous issues, images aren't loading for me PlanPremiumCountry UKDeviceNexus 9Operating System Android Lollipop

  • Casual Listener
  •   Similar to previous issues, images aren't loading for me   Plan Premium Country  UK Device Nexus 9 Operating System  Android Lollipop      
  • Loxer
  • Community Legend
  • 2165 Views
  • 1 replies
  • 1 likes
  • 2165 Views
  • 1 replies
  • 1 likes

Finding existing music on my phone?

Hi, I'm new to Spotify (taking advantage of a trial of Premium) and I'm wondering if there's a way to tell the Android app of the existence of existing music on my phone. I can tell there's the ability to download existing music I playlist'd on my co...

  • Casual Listener
  •   Hi,   I'm new to Spotify (taking advantage of a trial of Premium) and I'm wondering if there's a way to tell the Android app of the existence of existing music on my phone.&n...
  • MisterBibs
  • Casual Listener
  • 501 Views
  • 3 replies
  • 0 likes
  • 501 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can not download the Sd card

PlanFree/PremiumCountry Turkey DeviceHuawei P9 lite 2017 Operating SystemAndroid 7.0 My Question or Issue Hello, I want to carry my songs on the sd card. How can I do it

  • Visitor
  • Plan Free/Premium Country  Turkey  Device Huawei P9 lite 2017  Operating System Android 7.0   My Question or Issue  Hello, I want to carry my songs on the sd c...
  • Aimee_T
  • Roadie
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution After restarting my phone offline musics are automatically deleting

PlanPremiumCountry DeviceSamsung Galaxy s7Operating SystemAndroid Oreo 8.0 My Question or IssueWhen I restart my phone I found my offline musics gone I have to download them again But Spotify do still uses my sd card but there is no music in offline ...

  • Newbie
  •   Plan Premium Country   Device Samsung Galaxy s7 Operating System Android Oreo 8.0   My Question or Issue When I restart my phone I found my offline musics gone I have...
  • Aimee_T
  • Roadie
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music is fading in and out all the time

PlanPremiumCountryN. IrelandDeviceSamsung Galaxy 8Operating SystemAndroid OreoMy Question or Issue Since the last Spotify App update I'm having issues with the sound fading in and out constantly through a song. It usually happens when I get a notific...

  • Newbie
  • Plan Premium Country N. Ireland Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue  Since the last Spotify App update I'm having issues with the sound fadin...
  • Aimee_T
  • Roadie
  • 3617 Views
  • 1 replies
  • 0 likes
  • 3617 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle

PlanPremiumCountry UKDeviceSamsung S7Operating System Android Oreo My Question or Issue When playing a playlist on shuffle it is shuffling bands and plays all songs from that band rather than shuffle all songs, Why? Dave

  • Newbie
  • Plan Premium Country  UK Device Samsung S7 Operating System  Android Oreo   My Question or Issue  When playing a playlist on shuffle it is shuffling bands and plays...
  • Aimee_T
  • Roadie
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Playlist Malcfuntion

PlanPremiumCountry USADeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssueI have a personal playlist I made. When using the filter at all, it plays the song listed chronologically listed in the entire playlist instead. For exampl...

  • Newbie
  •   Plan Premium Country  USA Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue I have a personal playlist I made. When using the filter at a...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

Data destruction

PlanPremiumCountryNetherlandsDeviceGalaxy S7 My Question or Issue Hi, I use Spotify mobile and make sure I have downloaded all my songs onto my device when I am in wifi range. However, when I left my house this evening and was listening to my already...

  • Newbie
  • Plan Premium Country Netherlands Device Galaxy S7     My Question or Issue  Hi, I use Spotify mobile and make sure I have downloaded all my songs onto my device when I am in w...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Randomly changing songs on its own

When I'm running at the gym, 20 minutes in spotify just starts skipping all over playing a few seconds of a track and moving to the next one. I'm on droid "the one" have plenty of memory available, did two clean reinstalls, have the playlists downloa...

  • Casual Listener
  • When I'm running at the gym, 20 minutes in spotify just starts skipping all over playing a few seconds of a track and moving to the next one. I'm on droid "the one" have plenty of memory available...
  • Mangoats
  • Casual Listener
  • 28128 Views
  • 12 replies
  • 1 likes
  • 28128 Views
  • 12 replies
  • 1 likes

How to control spotify's playlist on lockscreen?

Nowadays I use spotify premium on Huawei, Android​ 8.0 but I can't control playlist on lockscreen when locked screen. Please tell me how to control playlist on lockscreen​ without unlocked screen! thanks :)​ PlanFree/PremiumCountryThailand DeviceHuaw...

  • Newbie
  • Nowadays I use spotify premium on Huawei, Android​ 8.0 but I can't control playlist on lockscreen when locked screen. Please tell me how to control playlist on lockscreen​ without unlocked screen! th...
  • 357 Views
  • 0 replies
  • 0 likes
  • 357 Views
  • 0 replies
  • 0 likes

Player notification improvements

PlanPremiumCountryRomania DeviceSamsung Galaxy A3 2017Operating SystemAndroid Oreo My Question or IssueCan you make the player notification not close by itself after a certain period of time? I hate having to open Spotify, waiting for the app to load...

  • Visitor
  • Plan Premium Country Romania  Device Samsung Galaxy A3 2017 Operating System Android Oreo   My Question or Issue Can you make the player notification not close by itself afte...
  • 354 Views
  • 0 replies
  • 0 likes
  • 354 Views
  • 0 replies
  • 0 likes

[Google Cast & Spotify Connect] Why spotify casting does not work as well as it does in iOS

PlanPremiumCountry MexicoDeviceLG V10Operating SystemAndroid 7.0 My Question or Issue I am currently using Spotify in Android. I used to use an iPhone 5s and to listen to Spotify with my Wi-Fi speaker (Sony SRS HG1) and it worked very well! I even wa...

  • Newbie
  • Plan Premium Country  Mexico Device LG V10 Operating System Android 7.0   My Question or Issue  I am currently using Spotify in Android. I used to use an iPhone 5s and to lis...
  • 800 Views
  • 0 replies
  • 0 likes
  • Android
    Cats
    google cast
  • 800 Views
  • 0 replies
  • 0 likes

Play all songs

Hi, How can I play all my songs including those from different playlists and songs from albums I've downloaded when offline in one playlist using just the android app? Thanks!

  • Newbie
  • Hi,   How can I play all my songs including those from different playlists and songs from albums I've downloaded when offline in one playlist using just the android app?   Thanks!
  • Loxer
  • Community Legend
  • 13026 Views
  • 1 replies
  • 4 likes
  • 13026 Views
  • 1 replies
  • 4 likes

Music Stops playing after 1 track

PlanPremiumSpotify Version8.1.60.741Last UpdatedJune 27th, 2018Country United StatesDeviceLGV20 (LG-H918)Operating SystemAndroid 7.0Steps I've TriedTried a soft reset.Tried a clean reinstallUpdated device’s firmwareUsed both on WiFi and Data connecti...

  • Newbie
  • Plan Premium Spotify Version 8.1.60.741 Last Updated June 27th, 2018 Country  United States Device LGV20 (LG-H918) Operating System Android 7.0 Steps I've Tried Tried a soft reset....
  • 1018 Views
  • 0 replies
  • 1 likes
  • 1 track stop
    only one track
    shuffle play button broken
    Shuffle play button premium
    stop
    stops playing music
  • 1018 Views
  • 0 replies
  • 1 likes

Downloading downloaded songs to my phone

PlanFree/PremiumCountry DeviceSAMSUNG GALAXY S7Operating SystemAndroid Oreo My Question or Issue Can I download my song from spotify to my phones music player or can I store them to my Verizon cloud or some kind of folder on my phone ? I've reached m...

  • Casual Listener
  • Plan Free/Premium Country   Device SAMSUNG GALAXY S7 Operating System Android Oreo   My Question or Issue  Can I download my song from spotify to my phones music player ...
  • Ashley01156
  • Casual Listener
  • 865 Views
  • 2 replies
  • 0 likes
  • 865 Views
  • 2 replies
  • 0 likes

Superuser Contribution Repeat Button Vanishing Act

PlanFreeCountryUSDeviceLG Phoenix 2Operating SystemIdk Where is the darn repeat button?!?! I have had Spotify for a year. So I haven't had it forever, but I know that there was a repeat button for playlist. Now its gone. I would be fine with this if ...

  • Visitor
  • Plan Free Country US Device LG Phoenix 2 Operating System Idk    Where is the darn repeat button?!?!  I have had Spotify for a year. So I haven't had it forever, but I know t...
  • Loxer
  • Community Legend
  • 536 Views
  • 1 replies
  • 0 likes
  • 536 Views
  • 1 replies
  • 0 likes