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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375585 Views

541 replies

34 likes

Account
Free
  • 375585 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

  • 7533 Views
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  • 7 likes

Superuser Contribution Local Files

Until recently all my Local Files were on my PC but I've now copied those files on to my tablet. I've tried using the "Add Source" function on my desktop but it doesn't seem to pick the tablet up, all my devices are on the one network. Any advice ple...

Community Legend

Until  recently all my Local Files were on my PC but I've now copied those files on to my tablet. I've tried using the "Add Source" function on my desktop but it doesn't seem to pick the tablet ...

SergioDavid

Roadie

745 Views

3 replies

0 likes

  • 745 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo reproducir canciones descargadasy usar el modo offline

Descargo los canciones, playlist o lbumes y al usarlas en el modo offline, simplemente desarecen, si los quiero escuchar debo estar conectado a Internet. YA DESINSTALE LA APP, BORRE CACHÉ, ELIMINE MEDIOS OFFLINE (de hecho este es el único) y no he po...

Casual Listener

Descargo los canciones, playlist o lbumes y al usarlas en el modo offline, simplemente desarecen, si los quiero escuchar debo estar conectado a Internet.  YA DESINSTALE LA APP, BORRE CACHÉ, ELI...

Mummramon

Casual Listener

2289 Views

4 replies

0 likes

  • 2289 Views
  • 4 replies
  • 0 likes

Trouble downloading

hiI can't seem to download the songsWhen i click "download" a message comes and says "go to settings to download with a phone" and i cant find where im supposed to go in settings?Im actually french; here's the message in french (original)"Allez dans ...

Casual Listener

hi I can't seem to download the songs When i click "download" a message comes and says "go to settings to download with a phone" and i cant find where im supposed to go in settings? Im actually fr...

Kuro2

Casual Listener

605 Views

2 replies

0 likes

  • 605 Views
  • 2 replies
  • 0 likes

Repeat button missing

PlanFreeCountry USDeviceLG Stylo 2Operating SystemAndroid 7.0 My Question or Issue I recently discovered that I no longer have the shuffle and repeat buttons. Is this a premium feature now or what?

Casual Listener

Plan Free Country  US Device LG Stylo 2 Operating System Android 7.0   My Question or Issue  I recently discovered that I no longer have the shuffle and repeat buttons. Is th...

Temetius

Songwriter

3495 Views

5 replies

0 likes

  • 3495 Views
  • 5 replies
  • 0 likes

Random behaviour of Spotify :-/ (Shutdowns, loading speed and more)

PlanPremiumCountryGermany DeviceHuawei Honor 6XOperating SystemAndroid 7 (EMUI 5.0.3) My Question or Issue Since about one month I use Spotify Premium and I am almost happy.But there are several really annoying things going on.1. Random shutdowns of ...

Music Fan

Plan Premium Country Germany   Device Huawei Honor 6X Operating System Android 7 (EMUI 5.0.3)   My Question or Issue  Since about one month I use Spotify Premium and I a...

ChrisPopp

Music Fan

870 Views

6 replies

0 likes

  • 870 Views
  • 6 replies
  • 0 likes

Alphabetical sorting bug

The Spotify app on my android seems to have bugged out and is now sorting everything by alphabetical order instead of track # in playlists. This is happening for every type of sorting by artist, recently added etc. For example instead of sorting the ...

Regular

The Spotify app on my android seems to have bugged out and is now sorting everything by alphabetical order instead of track # in playlists. This is happening for every type of sorting by artist, rece...

Spongeloaf

Regular

6167 Views

26 replies

16 likes

  • 6167 Views
  • 26 replies
  • 16 likes

Superuser Contribution Spotify Issues

PlanPremiumCountryMalaysiaDeviceXiaomi Redmi 5Operating SystemAndroit Nougat 7.1.2 (MIUI Global 9.2 (NDMIEK) My Question or Issue1. Spotify Icon gone from status bar after pausing a track for a long time (happened to me on 14/08). 2. Track automatica...

Newbie

Plan Premium Country Malaysia Device Xiaomi Redmi 5 Operating System Androit Nougat 7.1.2 (MIUI Global 9.2 (NDMIEK)   My Question or Issue 1. Spotify Icon gone from status bar after pa...

Aimee_T

Roadie

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

Solved!! My name appears next to artist

My name appears next to the Artist and Album name of the tracks in all my playlists. It is infuriating.I see my name on every track on every playlist. Screenshot of the annoying issue attached

Casual Listener

My name appears next to the Artist and Album name of the tracks in all my playlists. It is infuriating. I see my name on every track on every playlist.    Screenshot of the annoying issu...

Nico

Community Legend

1462 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Does not work running with the rhythm of running from the phone - do not work accelerometer?

PlanPremiumCountry PolandDeviceHuwawei Mat pro 10 dual simOperating SystemAndroid 8.0.0 EMUIMy Question or Issue

Casual Listener

Plan Premium Country  Poland Device Huwawei Mat pro 10 dual sim Operating System Android  8.0.0 EMUI My Question or Issue

SergioDavid

Roadie

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Group a spotify connect device with a chromecast

Hey, I have two devices I want to group together:-Home Audio Receiver with Spotify connect built in-Portable speaker with chromecast audio connected to it I have them both available in the Spotify app, but since the receiver doesn't have chromecast I...

Newbie

Hey,   I have two devices I want to group together: -Home Audio Receiver with Spotify connect built in -Portable speaker with chromecast audio connected to it   I have them both avail...

SergioDavid

Roadie

1280 Views

1 replies

0 likes

  • 1280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Un-useable on Galaxy S7

PlanPremiumCountryUnited StatesDeviceGalaxy S7My Question or IssueAll of the sudden, Spotify is totally un-useable. The songs started lagging and skipping at first, but after many restarts and uninstalls, its so laggy and unresponsive that there is n...

Newbie

  Plan Premium Country United States Device Galaxy S7 My Question or Issue All of the sudden, Spotify is totally un-useable. The songs started lagging and skipping at first, but after ma...

SergioDavid

Roadie

693 Views

1 replies

0 likes

  • 693 Views
  • 1 replies
  • 0 likes

Solved!! Storage Location Problem

PlanPremiumCountry PhilippinesDeviceLenovo A328Operating SystemAndroid 4.4.2 My Question or Issue: It seems that I can’t change the storage location in my phone, all I can see is Delete Cache option. I wonder if it’s removed or it’s not compatible on...

Casual Listener

Plan Premium Country  Philippines Device Lenovo A328 Operating System Android 4.4.2   My Question or Issue:   It seems that I can’t change the storage location in my phone, ...

Billy-J

Spotify Star

1253 Views

5 replies

0 likes

  • 1253 Views
  • 5 replies
  • 0 likes

Superuser Contribution No access to SD card Sony Xperia XZ Android 8.0.0

PlanPremiumCountrySpainDeviceSony Xperia XZOperating SystemAndroid Oreo 8.0.0 My Question or IssueLlevo más de un año sin poder pasar las canciones descargadas a la SD externa. Otras aplicaciones acceden sin problemas. Spotify nunca pregunta por perm...

Casual Listener

Plan Premium Country Spain Device Sony Xperia XZ Operating System Android Oreo 8.0.0   My Question or Issue Llevo más de un año sin poder pasar las canciones descargadas a la SD e...

Melody

Spotify

1262 Views

4 replies

0 likes

Issue Xperia SD
  • 1262 Views
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Spotify showing offline when I am online,

PlanPremiumCountry CanadaDeviceSamsung a8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question isI have verified I am online.in settings., Logged of and on. Signed out from all accounts, reloaded the app. I can still download playlists ...

Newbie

PlanPremium Country  Canada Device Samsung a8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question is I have verified I am online.in settings., Logged of and...

Jose_M

Spotify Star

613 Views

1 replies

1 likes

  • 613 Views
  • 1 replies
  • 1 likes

Solved!! GOOGLE CLOCK and Spotify

PlanPremiumCountry FranceDeviceHonor 6xOperating SystemAndroid 7 My Question or Issue when i want to set a music alarm where playlist to wake up, in the spotify tab is saying "Can not connect to Spotify." Please try again later. I have both applicati...

Casual Listener

Plan Premium Country  France Device Honor 6x Operating System Android 7   My Question or Issue  when i want to set a music alarm where playlist to wake up, in the spotify tab...

Jose_M

Spotify Star

41536 Views

3 replies

1 likes

  • 41536 Views
  • 3 replies
  • 1 likes

Solved!! Switched phones now App won't see my Sonos

I just got a new android phone and downloaded the App on it. Now the only Sonos speaker it sees is the one in my neighbours upstairs apartment instead of the 3 here in my place. What should I do?PlanPremiumCountryCanadaDeviceOne+ 6Operating SystemAnd...

Casual Listener

I just got a new android phone and downloaded the App on it. Now the only Sonos speaker it sees is the one in my neighbours upstairs apartment instead of the 3 here in my place.  What should I d...

Ace_music

Casual Listener

751 Views

2 replies

0 likes

  • 751 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify on Android showing wrong song. Started some days ago.

PlanFree/PremiumCountry DeviceNote 8Operating SystemAndroid 8.0.0 My Question or Issue Spotify on my Android phone suddenly started not showing the song I am hearing. My car player via Bluetooth also shows the same wrong song name. Started a few days...

Casual Listener

Plan Free/Premium Country   Device Note 8 Operating System Android 8.0.0   My Question or Issue  Spotify on my Android phone suddenly started not showing the song I am hearin...

Alfredo

Roadie

3597 Views

4 replies

2 likes

  • 3597 Views
  • 4 replies
  • 2 likes

Issue with downloaded content

PlanPremium CountryFrance DeviceiPadOperating SystemiOS 11.4.1 Hello! My problem is that I need to download my playlists almost every time I use Spotify. The downloads do not stay.

Newbie

   Plan Premium   Country France   Device iPad Operating System iOS 11.4.1   Hello!   My problem is that I need to download my playlists almost every time ...

SaulAL

Newbie

557 Views

2 replies

0 likes

  • 557 Views
  • 2 replies
  • 0 likes

Mobile Filtering Does Not Work

Plan: PremiumCountry: USADevice: Samsung Galaxy S8 ActiveOperating System: Android OreoMy Question or Issue: Desktop web app works fine. Only on my mobile device, filtering a playlist and then attempting to play ONLY the filtered songs fails and reve...

Regular

Plan:  Premium Country: USA Device: Samsung Galaxy S8 Active Operating System: Android Oreo My Question or Issue: Desktop web app works fine.  Only on my mobile...

haikstein

Newbie

1751 Views

6 replies

0 likes

Filter playlist bug
  • 1751 Views
  • 6 replies
  • 0 likes

Play queue sport connect

I have an honor 5c and a free account. When playing music, I can't see the queue. I haven't been able to edit it before either, but after the new update I can't even see it. I'm down with it normally because I can't edit it. But I can't see it or edi...

Casual Listener

I have an honor 5c and a free account. When playing music, I can't see the queue. I haven't been able to edit it before either, but after the new update I can't even see it. I'm down with it normally...

543 Views

0 replies

0 likes

  • 543 Views
  • 0 replies
  • 0 likes