Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremium DeviceOnePlus 3, OnePlus 5Operating SystemAndroid Oreo, MacOS 10.13 My Question or IssueI have the Spotify app installed on a first gen Amazon FireTV. I can connect to it via Spotify Connect, and play music just fine. The problem presents...
Plan Premium Device OnePlus 3, OnePlus 5 Operating System Android Oreo, MacOS 10.13 My Question or Issue I have the Spotify app installed on a first gen Amazon FireTV. I c...
1132 Views
0 replies
1 likes
PlanPremiumCountry PolandDeviceZTEOperating SystemAndroidMy Question or IssueHey, i have a little problem with my Spotify. I turned ON my Data Transmision because i want download some tracks, when i go in to my play list i pushed the button to downlo...
Plan Premium Country Poland Device ZTE Operating System Android My Question or Issue Hey, i have a little problem with my Spotify. I turned ON my Data Transmision because i wan...
Community Legend
402 Views
1 replies
0 likes
PlanPremiumCountryUk DevicePixel 2, Sonos playOperating SystemAndroid 8.1.0 My Question or IssueThis morning regardless of whether playing online or downloaded tracks would not play whole songs. Neither force stop or reinstalling Spotify helped... Ve...
Plan Premium Country Uk Device Pixel 2, Sonos play Operating System Android 8.1.0 My Question or Issue This morning regardless of whether playing online or downloaded tracks ...
Roadie
2639 Views
1 replies
0 likes
I'm going to buy a premium (in Finland) so I can listen to music on the airplane. I have a honor 8 lite and i have this weird new version of spotify were my playlists don't have that offline button on top of them, so how am i supposed to download the...
I'm going to buy a premium (in Finland) so I can listen to music on the airplane. I have a honor 8 lite and i have this weird new version of spotify were my playlists don't have that offline button o...
Community Legend
873 Views
1 replies
0 likes
Hi,Im using the premium app on an LG V20, and I seem to get a weird bug with the playlist that im currently listening to. As I listen to songs on the phone, I cant skip more than 2-3 songs (skipping like swipping left to the next song), after the thi...
Hi, Im using the premium app on an LG V20, and I seem to get a weird bug with the playlist that im currently listening to. As I listen to songs on the phone, I cant skip more than 2-3 songs (skippin...
Roadie
1480 Views
5 replies
0 likes
PlanFree/PremiumCountryPhilippinesDeviceVivo Y71Operating SystemFuntouchOS 8.1.0 My Question or Issue I always getting that error everytime i download music but as you can see on the picture that i attached i still have a lot of space on my storage a...
Plan Free/Premium Country Philippines Device Vivo Y71 Operating System FuntouchOS 8.1.0 My Question or Issue I always getting that error everytime i download music but ...
Roadie
3435 Views
1 replies
0 likes
PlanFreeDeviceSamsung Galaxy Note Fan EditionOperating SystemAndroid 8.0.0My Question or IssueHey i can't find my library in mobile on desktop it's okay and can see it but on mobile i can see only "my favourite songs" and there is only 237 songs it's...
Plan Free Device Samsung Galaxy Note Fan Edition Operating System Android 8.0.0 My Question or Issue Hey i can't find my library in mobile on desktop it's okay and can see it but on mobile i c...
Regular
6648 Views
13 replies
0 likes
PlanPremium CountryUSA DeviceMotorola Moto Z2 ForceOperating SystemAndroid 8.0.0 Spotify Version8.4.62.490 Ok, so ever since the removal of the button to removal all deleted playlists, I have not been able to free up space. For some reason, I have no...
Plan Premium Country USA Device Motorola Moto Z2 Force Operating System Android 8.0.0 Spotify Version 8.4.62.490 Ok, so ever since the removal ...
Community Legend
649 Views
1 replies
0 likes
PlanPremiumCountryUK DeviceSamsung Galaxy 9 My Question or Issue Why can I not get my spotify app into a private session it says social unavailable?
Plan Premium Country UK Device Samsung Galaxy 9 My Question or Issue Why can I not get my spotify app into a private session it says social unavailable?
Community Legend
912 Views
1 replies
0 likes
PlanPremiumCountry USADeviceGalaxy S7Operating SystemAndroid 8.0.0 My Question or Issue I recently compiled a playlist and saved it to my device. Everything played fine for a while and then I noticed that when I would hook my phone up to headphones o...
Plan Premium Country USA Device Galaxy S7 Operating System Android 8.0.0 My Question or Issue I recently compiled a playlist and saved it to my device. Everything played ...
Roadie
3227 Views
2 replies
1 likes
PlanPremiumCountry IsraelDeviceGalaxy s7Operating system Android Oreo My Question or Issue I have something like 4000 songs saved in phone. sometimes i see that songs that i saved in the past are now there and that i need to save them again! if i can...
Plan Premium Country Israel Device Galaxy s7 Operating system Android Oreo My Question or Issue I have something like 4000 songs saved in phone. sometimes i ...
Roadie
583 Views
3 replies
0 likes
PlanPremiumCountry UKDeviceNVIDIA SHIELDOperating System7.0 My Question or IssueWhen using on Nvidia Shield TV, I cannot see the whole screen it is cut off on the top left and difficult to navigate.I have uninstalled the app and cleared the cache and...
Plan Premium Country UK Device NVIDIA SHIELD Operating System 7.0 My Question or Issue When using on Nvidia Shield TV, I cannot see the whole screen it is cut off on the ...
Casual Listener
416 Views
1 replies
0 likes
PlanPremiumCountry PEDeviceXiaomi Redmi note 3Operating SystemAndroid 6.0.1 My Question or Issue Music stops every minute and occurs both online and offline.
Plan Premium Country PE Device Xiaomi Redmi note 3 Operating System Android 6.0.1 My Question or Issue Music stops every minute and occurs both online and offline.
Roadie
694 Views
1 replies
0 likes
PlanPremiumCountry COSTA RICADeviceSamsung s8+Operating System Windows 10 My Question or Issue No puedo reproducir los archivos locales que sincrinizo en mi pc en la aplicacion del celular.Cuando abro la aplicacion en mi telefono nofuncionan los arch...
Plan Premium Country COSTA RICA Device Samsung s8+ Operating System Windows 10 My Question or Issue No puedo reproducir los archivos locales que sincrin...
Roadie
468 Views
1 replies
0 likes
Spotify there's seems to be 2 different types of Spotify Apps out there to download...one from Google Play has the same exact features I stopped using the App, to begin with..."No Explicit Lyric" button...the one App my 16 yo son has he downloaded fr...
Spotify there's seems to be 2 different types of Spotify Apps out there to download...one from Google Play has the same exact features I stopped using the App, to begin with..."No Explicit Lyric" but...
Community Legend
3035 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry UkDeviceSony z5 compact Operating system Android 7.1.1 My Question or Issue I'm in offline mode and when I try to...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Uk Device Sony z5 compact Operatin...
Roadie
1581 Views
3 replies
2 likes
Since a bit, only one of the playlist (Rock hard) dont let me shuffle it.It just start from beginning and play the next song.Also, I can choose any song in that playlist and listen it normally.Not working in any other playlist.I use spotify free. I j...
Since a bit, only one of the playlist (Rock hard) dont let me shuffle it. It just start from beginning and play the next song. Also, I can choose any song in that playlist and listen it normally. ...
Roadie
934 Views
1 replies
0 likes
PlanPremiumCountry CanadaDeviceSamsung galaxy 8Operating System Android Oreo A few days ago i was listening to a song radio. One day it wouldnt load. Not even from the radios lists. I went to random songs to see if i could make a song radio again, bu...
Plan Premium Country Canada Device Samsung galaxy 8 Operating System Android Oreo A few days ago i was listening to a song radio. One day it wouldnt load. Not...
Casual Listener
701 Views
3 replies
1 likes
After the Android app update to version 8.4.62.490 arm the option to disable download data over mobile provider is now switched to on. In 15 minutes all my mobile data is gone! PlanPremiumCountry The Netherlands DeviceSamsung Galaxy 7, Android 8Opera...
After the Android app update to version 8.4.62.490 arm the option to disable download data over mobile provider is now switched to on. In 15 minutes all my mobile data is gone! Plan P...
Roadie
644 Views
3 replies
0 likes
PlanPremiumCountryGermanyDevicesOnePlus 6, OnePlus Bullets WirelessOperating SystemAndroid 8.1.0 (OxygenOS 5.1.8) My Question or IssueHi everyone,yesterday I received the OnePlus Bullets Wireless (Bluetooth Headphones). They have a magnetic back on e...
Plan Premium Country Germany Devices OnePlus 6, OnePlus Bullets Wireless Operating System Android 8.1.0 (OxygenOS 5.1.8) My Question or Issue Hi everyone, yesterday I receiv...
Casual Listener
1910 Views
2 replies
0 likes
