Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387876 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry PhilippinesDeviceLenovo A328Operating SystemAndroid 4.4.2 My Question or Issue: It seems that I can’t change the storage location in my phone, all I can see is Delete Cache option. I wonder if it’s removed or it’s not compatible on...
Plan Premium Country Philippines Device Lenovo A328 Operating System Android 4.4.2 My Question or Issue: It seems that I can’t change the storage location in my phone, ...
Spotify Star
1284 Views
5 replies
0 likes
PlanPremiumCountrySpainDeviceSony Xperia XZOperating SystemAndroid Oreo 8.0.0 My Question or IssueLlevo más de un año sin poder pasar las canciones descargadas a la SD externa. Otras aplicaciones acceden sin problemas. Spotify nunca pregunta por perm...
Plan Premium Country Spain Device Sony Xperia XZ Operating System Android Oreo 8.0.0 My Question or Issue Llevo más de un año sin poder pasar las canciones descargadas a la SD e...
Spotify
1290 Views
4 replies
0 likes
PlanPremiumCountry CanadaDeviceSamsung a8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question isI have verified I am online.in settings., Logged of and on. Signed out from all accounts, reloaded the app. I can still download playlists ...
PlanPremium Country Canada Device Samsung a8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question is I have verified I am online.in settings., Logged of and...
Spotify Star
623 Views
1 replies
1 likes
PlanPremiumCountry FranceDeviceHonor 6xOperating SystemAndroid 7 My Question or Issue when i want to set a music alarm where playlist to wake up, in the spotify tab is saying "Can not connect to Spotify." Please try again later. I have both applicati...
Plan Premium Country France Device Honor 6x Operating System Android 7 My Question or Issue when i want to set a music alarm where playlist to wake up, in the spotify tab...
Spotify Star
41569 Views
3 replies
1 likes
I just got a new android phone and downloaded the App on it. Now the only Sonos speaker it sees is the one in my neighbours upstairs apartment instead of the 3 here in my place. What should I do?PlanPremiumCountryCanadaDeviceOne+ 6Operating SystemAnd...
I just got a new android phone and downloaded the App on it. Now the only Sonos speaker it sees is the one in my neighbours upstairs apartment instead of the 3 here in my place. What should I d...
Casual Listener
780 Views
2 replies
0 likes
PlanFree/PremiumCountry DeviceNote 8Operating SystemAndroid 8.0.0 My Question or Issue Spotify on my Android phone suddenly started not showing the song I am hearing. My car player via Bluetooth also shows the same wrong song name. Started a few days...
Plan Free/Premium Country Device Note 8 Operating System Android 8.0.0 My Question or Issue Spotify on my Android phone suddenly started not showing the song I am hearin...
Roadie
3623 Views
4 replies
2 likes
PlanPremium CountryFrance DeviceiPadOperating SystemiOS 11.4.1 Hello! My problem is that I need to download my playlists almost every time I use Spotify. The downloads do not stay.
Plan Premium Country France Device iPad Operating System iOS 11.4.1 Hello! My problem is that I need to download my playlists almost every time ...
Newbie
579 Views
2 replies
0 likes
Plan: PremiumCountry: USADevice: Samsung Galaxy S8 ActiveOperating System: Android OreoMy Question or Issue: Desktop web app works fine. Only on my mobile device, filtering a playlist and then attempting to play ONLY the filtered songs fails and reve...
Plan: Premium Country: USA Device: Samsung Galaxy S8 Active Operating System: Android Oreo My Question or Issue: Desktop web app works fine. Only on my mobile...
Newbie
1782 Views
6 replies
0 likes
I have an honor 5c and a free account. When playing music, I can't see the queue. I haven't been able to edit it before either, but after the new update I can't even see it. I'm down with it normally because I can't edit it. But I can't see it or edi...
I have an honor 5c and a free account. When playing music, I can't see the queue. I haven't been able to edit it before either, but after the new update I can't even see it. I'm down with it normally...
552 Views
0 replies
0 likes
PlanPremiumCountry UkDevice Samsung A3 2017Operating System Android Oreo My Question or IssueSpotify keeps switching my storage from external to internal and now can't seem to be able to switch storage back ... stupid ... Spotify stop flipping about ...
Plan Premium Country Uk Device Samsung A3 2017 Operating System Android Oreo My Question or Issue Spotify keeps switching my storage from external to i...
Spotify Star
17307 Views
5 replies
1 likes
Plan PremiumCountry SwitzerlandDevice Huawei Mate 10 ProOperating System Android Oreo My Question or Issue There is a song that appears on the windows desktop app version of Spotify, but not the (Android) mobile version. Is there: (i) a reason for th...
Plan Premium Country Switzerland Device Huawei Mate 10 Pro Operating System Android Oreo My Question or Issue There is a song that appears on the w...
Casual Listener
586 Views
2 replies
0 likes
Hello I have Huawei Mate 10 Pro. I have a bug in the spotify, when I play my saved songs it is showed to me like in the picture 0:00. The song plays but it doesnt show that, only if I exit and open the song again it goes regular. Thanks from advance,...
Hello I have Huawei Mate 10 Pro. I have a bug in the spotify, when I play my saved songs it is showed to me like in the picture 0:00. The song plays but it doesnt show that, only if I exit and...
Community Legend
682 Views
1 replies
0 likes
PlanFreeland NederlandApparaatHuawei p20 liteBesturingssysteemAndroid. Mijn vraag of probleem Ik heb momenteel een free versie om het te proberen maar loop tegen een probleem op. Als ik een naar een artiest zoek en die gevonden heb wil ik zijn nummer...
Plan Free land Nederland Apparaat Huawei p20 lite Besturingssysteem Android. Mijn vraag of probleem Ik heb momenteel een free versie om het te proberen maar loop te...
Roadie
2140 Views
3 replies
0 likes
PlanPremiumCountry Germany DeviceSamsung Galaxy A5Operating SystemAndroid 8.0.0 My Question or IssueI downloaded music onto my spotify account on my desktop and now im not able to listen to these songs on my smartphone. Is there a way to do this ? I ...
Plan Premium Country Germany Device Samsung Galaxy A5 Operating System Android 8.0.0 My Question or Issue I downloaded music onto my spotify account on my desktop and now im...
Casual Listener
854 Views
6 replies
0 likes
PlanFree/PremiumCountry United States DeviceSamsung Galaxy S7Operating SystemAndroidMy Question or IssueWhy am I being forced to keep a song I can't listen to? This is a really annoying "feature"
Plan Free/Premium Country United States Device Samsung Galaxy S7 Operating System Android My Question or Issue Why am I being forced to keep a song I can't listen to? This is a r...
Roadie
430 Views
1 replies
0 likes
PlanPremiumCountry USADeviceMoto E4 PlusOperating SystemAndroid My Question or IssueI just updated to the most recent version of Spotify this morning, and when I went to download my music to my SD card (the downloads just erase themselves from time t...
Plan Premium Country USA Device Moto E4 Plus Operating System Android My Question or Issue I just updated to the most recent version of Spotify this morning, and when I went to...
Regular
888 Views
2 replies
0 likes
PlanPremiumCountryGermanyDeviceAcer R13 Chromebook (32GB)Operating SystemChrome OS with Android 7.1.1 My Question or Issue Hey! This is a pretty uncommon question, as there aren't many Chromebook users in my country, but I'm trying to change the stor...
Plan Premium Country Germany Device Acer R13 Chromebook (32GB) Operating System Chrome OS with Android 7.1.1 My Question or Issue Hey! This is a pretty uncommon question, as th...
Roadie
3477 Views
1 replies
6 likes
I know one thing. Deezer and Amazon have more. I have at least one album I can't get on Spotify that I can get on Deezer and Amazon. I know there are more. I just signed up to a Pringles promotion for 4 months free Deezer and the email they sent me c...
I know one thing. Deezer and Amazon have more. I have at least one album I can't get on Spotify that I can get on Deezer and Amazon. I know there are more. I just signed up to a Pringles pr...
Spotify Star
750 Views
1 replies
0 likes
PlanPremiumCountrySwedenDeviceHuawei Honor 8 LiteOperating SystemAndroid 7.0 My Question or Issue If I add one or more whole albums they appear in alphabetical order and not sorted by album and song order (according to the album added). I have the pl...
Plan Premium Country Sweden Device Huawei Honor 8 Lite Operating System Android 7.0 My Question or Issue If I add one or more whole albums they appear in alphabetical order and...
Casual Listener
1955 Views
10 replies
0 likes
PlanPremiumCountry Finland DeviceSony Xperia Z5 Android 7.1.1Operating SystemAndroid 7.1.1 My Question or IssueWhenever I use the 'Search this playlist' function, eg. type "Mustasch" in the textfield, I see only songs by Mustasch and/or songs that co...
Plan Premium Country Finland Device Sony Xperia Z5 Android 7.1.1 Operating System Android 7.1.1 My Question or Issue Whenever I use the 'Search this playlist' function, eg....
Regular
764 Views
3 replies
0 likes
