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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 851956 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 851956 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17626 Views
  • 3 replies
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  • 17626 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downladed music disappears after rebooting

Sup dear community, I am using Spotify Premium with my Family. Everyone is able to use the download function without any issues. If I download something and it is done, it disappears if I do restart my phone - every single time. Could someone show me...

  • Newbie
  • Sup dear community,   I am using Spotify Premium with my Family. Everyone is able to use the download function without any issues. If I download something and it is done, it disappears if I do...
  • Alfredo
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to add friends on spotify

So i found my friend on spotify by typing spotify:user:(their username code) and i can see and like their playlists but there is no button to add them and see what they are listening to. Any tips?

  • Newbie
  • So i found my friend on spotify by typing spotify:user:(their username code) and i can see and like their playlists but there is no button to add them and see what they are listening to. Any tips?
  • Alfredo
  • Roadie
  • 5457 Views
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  • 5457 Views
  • 1 replies
  • 1 likes

Solved!! Google Assistant specific song

Google Assistant understands my song requests (via voice command) and even repeats the song name back to me along with adding the artists name and "Playing on Spotify". See attached screenshot for an example. But Spotify doesn't actually start playin...

  • Music Fan
  • Google Assistant understands my song requests (via voice command) and even repeats the song name back to me along with adding the artists name and "Playing on Spotify". See attached screenshot for an...
  • Joao_Felipe
  • Newbie
  • 12345 Views
  • 9 replies
  • 3 likes
  • 12345 Views
  • 9 replies
  • 3 likes

local files

I've been trying to sync local files to my phone for days and have finally reached the point where they are no longer greyed out and have the green downloaded icon however when I play these songs via the phone the timeline scrolls through the correct...

  • Newbie
  • I've been trying to sync local files to my phone for days and have finally reached the point where they are no longer greyed out and have the green downloaded icon however when I play these songs via...
  • 144 Views
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  • 144 Views
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Superuser Contribution Song and album sorting changed on my Android phone

The songs and albums in my playlist used to be sorted like this - https://imgur.com/a/Jy0Ye Now on my phone they are sorted like this - https://imgur.com/a/3aWG3 The new way they are sorted on my phone is really frustrating, and I've tried changing h...

  • Newbie
  • The songs and albums in my playlist used to be sorted like this - https://imgur.com/a/Jy0Ye   Now on my phone they are sorted like this - https://imgur.com/a/3aWG3   The new w...
  • Alfredo
  • Roadie
  • 844 Views
  • 1 replies
  • 0 likes
  • 844 Views
  • 1 replies
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Superuser Contribution Greyed out music

Hi everyone. I recently switched phones. When I did, most of the songs on playlists from iTunes are greyed out. When I log into spotify on my computer, I can pay the music. I thought it would be a local file issue, but when I logil in to spotify on m...

  • Newbie
  • Hi everyone. I recently switched phones.  When I did, most of the songs on playlists from iTunes are greyed out.  When I log into spotify on my computer,  I can pay the music.   I...
  • Alfredo
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution small "crack" in music

Every once in a while there's a small "crack" in the music. It's really annoying and hopefully someone can help me xx

  • Newbie
  • Every once in a while there's a small "crack" in the music. It's really annoying and hopefully someone can help me xx
  • Alfredo
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't use the free premium (30 days)

Hi. My credit card is okay. I give the informations for the free premium but it's still not active..

  • Casual Listener
  • Hi. My credit card is okay. I give the informations for the free premium but it's still not active ..
  • Alfredo
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution selections and radio are not displayed

Hello. I used 3 months free premium accant. After paid subscription .no, the radio and collections have disappeared. If I install an older version of the application, then everything works.android 7.1.2. V 8.4.45.633

  • Newbie
  • Hello. I used 3 months free premium accant. After paid subscription .no, the radio and collections have disappeared. If I install an older version of the application, then everything works.android 7....
  • Alfredo
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album disappeared

Hi used to listen the following album “Il meglio dello Zecchino d’Oro” REmastered 2017 – Piccolo Coro “Mariele Ventre” but it suddenly became impossible to listen: I see it, but all the songs, save two, are listed in grey and impossible to play. Why?

  • Newbie
  • Hi used to listen the following album  “Il meglio dello Zecchino d’Oro” REmastered 2017 – Piccolo Coro “Mariele Ventre” but it suddenly became impossible to listen: I see it, but all the songs, ...
  • Alfredo
  • Roadie
  • 228 Views
  • 1 replies
  • 1 likes
  • 228 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify interface (Android)

Hello Spotify ! A few days ago I made a new Spotify account and everything went well until I logged on my Mobile Phone with my new Spotify account and it was different .. new interface , design , I think you know about what i'm talkin about and here ...

  • Visitor
  • Hello Spotify ! A few days ago I made a new Spotify account and everything went well until I logged on my Mobile Phone with my new Spotify account and it was different .. new inte...
  • Alfredo
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on my Gear S3 Classic

Hello I've been trying to get Spotify to work properly on my smartwatch and whenever I try to login (with wifi enabled) so I can get offline playlists and the works, it just tells me to get premium. I do have premium but it's premium family that I'm ...

  • Casual Listener
  • Hello   I've been trying to get Spotify to work properly on my smartwatch and whenever I try to login (with wifi enabled) so I can get offline playlists and the works, it just tells me to get ...
  • JLind
  • Casual Listener
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
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Superuser Contribution Automatically disabling shuffle and autoplay

When I change songs manually from my playlist, with both shuffle and replay playlist on, upon changing the song both are automatically disabled. Does anyone know how to fix this?

  • Newbie
  • When I change songs manually from my playlist, with both shuffle and replay playlist on, upon changing the song both are automatically disabled. Does anyone know how to fix this?
  • Alfredo
  • Roadie
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
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Cannot login in offline mode

Hi. I have a Problem sometimes with spotify. Once or twice a week it says wen i open it on my phone that i need internet connection to login. I am using spotify mostly in offline mode and this happened on my old phone HTC desire 626 and on my New pho...

  • Casual Listener
  • Hi.  I have a Problem sometimes with spotify.  Once or twice a week it says wen i open it on my phone that i need internet connection to login.  I am using spotify mostly in offline...
  • Nanjun92
  • Casual Listener
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
  • 0 likes

Spotify on multiple devices

Hi, I know that it is not allowed to stream music on multiple devices at the same time using the same account unless we use offline mode feature. I have a question regarding that. If I am streaming music on my phone then someone else(ex. Brother) log...

  • Newbie
  • Hi,   I know that it is not allowed to stream music on multiple devices at the same time using the same account unless we use offline mode feature.    I have a question regarding t...
  • gorkemdeemirel
  • Regular
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

How to get music out of shuffle?

How do i get music out of shuffle the crossed arrows have disappeared 

  • Newbie
  • How do i get music out of shuffle the crossed arrows have disappeared 
  • gorkemdeemirel
  • Regular
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

My storage to SD card has disappeared?

It all started this morning...I walked outside and went to turn on my music as I waited on the sidewalk. I was greeted with a message with something along the lines of "... you've reached your maximum amount of 3 devices to sign into at once..." and ...

  • Casual Listener
  • It all started this morning... I walked outside and went to turn on my music as I waited on the sidewalk. I was greeted with a message with something along the lines of "... you've reached your maxi...
  • Epitrix
  • Casual Listener
  • 912 Views
  • 4 replies
  • 0 likes
  • 912 Views
  • 4 replies
  • 0 likes

Solved!! Only show offline content?

With an earlier version if spotify, I was able to only display offline content when in offline mode. With the latest versions, I have to browse through tons of playlists to find one with a green icon. Is there a way to only show downloaded content in...

  • Newbie
  • With an earlier version if spotify, I was able to only display offline content when in offline mode. With the latest versions, I have to browse through tons of playlists to find one with a green icon...
  • zchopper62
  • Regular
  • 126518 Views
  • 25 replies
  • 6 likes
  • 126518 Views
  • 25 replies
  • 6 likes

Solved!! Offline mode (unavailable now)

Hey, I have just updated Spotify app on my mobile and now I am not able to listen to music in offline mode. It says litterally that the playback section is unavailable. Any idea what is happening? And yes i am a premium user.Thanks in advance for any...

  • Newbie
  • Hey,  I have just updated Spotify app on my mobile and now I am not able to listen to music in offline mode. It says litterally that the playback section is unavailable. Any idea what is happen...
  • gorkemdeemirel
  • Regular
  • 44144 Views
  • 1 replies
  • 2 likes
  • 44144 Views
  • 1 replies
  • 2 likes

Cannot log in on Android app

I've tried everything, from password resets to uninstalling/reinstalling the app. It does not work. When I click the button that says 'login' it shows no message whatsoever, it simply does not fulfil the task.

  • Newbie
  • I've tried everything, from password resets to uninstalling/reinstalling the app. It does not work. When I click the button that says 'login' it shows no message whatsoever, it simply does not fulfil...
  • gorkemdeemirel
  • Regular
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes