Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118732 Views

27 replies

4 likes

  • 118732 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239456 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239456 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600307 Views

79 replies

3 likes

  • 600307 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492806 Views

581 replies

42 likes

Account
Free
  • 492806 Views
  • 581 replies
  • 42 likes

Videos won`t play on my Meizu Pro 6 Plus

PlanPremiumCountryBrazilDeviceMeizu Pro 6 plusOperating SystemAndroid 7.0.0(flyme OS 7.0.1.0G First I have no idea why spotify force videos to suck even more data, I hardly leave my screen on to watch the clips, specialy when I`m driving...But since ...

Newbie

Plan Premium Country Brazil Device Meizu Pro 6 plus Operating System Android 7.0.0(flyme OS 7.0.1.0G   First I have no idea why spotify force videos to suck even more data, I hardly lea...

527 Views

0 replies

0 likes

  • 527 Views
  • 0 replies
  • 0 likes

Music keeps stopping

PlanPremiumCountry UKDeviceSamsung Galaxy S7Operating SystemAndroid Playback keeps stopping, usually it just pauses randomly in the middle of a song and won't start again until I open the app and press play (the play button shows the pause icon). Oth...

Regular

  Plan Premium Country  UK Device Samsung Galaxy S7 Operating System Android   Playback keeps stopping, usually it just pauses randomly in the middle of a song and won't star...

826 Views

0 replies

2 likes

  • 826 Views
  • 0 replies
  • 2 likes

Solved!! Podcast episodes disappeared

PlanPremiumCountry FranceDeviceSamsung Galaxy A5Operating System Android 7.0 My Question or Issue I am a listner of a podcast called Freakonomics radio.I used to be able to browse the full podcast episode list (approx 250 episodes with first ones dat...

Casual Listener

  Plan Premium Country  France Device Samsung Galaxy A5 Operating System  Android 7.0   My Question or Issue  I am a listner of a podcast called Freakonomics radio...

Rivax85

Casual Listener

5113 Views

2 replies

0 likes

  • 5113 Views
  • 2 replies
  • 0 likes

Local files won't sync

PremiumDeviceHuawei p10 liteOperating SystemAndroid Oreo My Question or Issue I'd like to sync my local files to my phone. Created a playlist on the laptop with only the local files, even went as far as disabling firewall. Open the app on my phone, i...

Newbie

Premium Device Huawei p10 lite Operating System Android Oreo   My Question or Issue  I'd like to sync my local files to my phone. Created a playlist on the laptop with only the ...

AeroZ

Composer

633 Views

1 replies

0 likes

local files not syncing
  • 633 Views
  • 1 replies
  • 0 likes

Superuser Contribution Browse is not working and whenever I search it only searches for downloaded songs. (I'm online too)

PlanPremiumCountry USADeviceSamsung Galaxy8Operating SystemAndroid Oreo My Question or Issue Whenever I go to search for a song, the search engine will only search my downloaded songs. I think the app thinks I'm offline so I've closed it and restarte...

Newbie

Plan Premium Country  USA Device Samsung Galaxy8 Operating System Android Oreo   My Question or Issue  Whenever I go to search for a song, the search engine will only se...

muzakstylee

Newbie

3026 Views

2 replies

1 likes

  • 3026 Views
  • 2 replies
  • 1 likes

Latest Version 8.4.68.911 Bluetooth doesn't work (again!)

Android 7/LG v20/Premium Anyone running into the same Bluetooth issue back in 2016? Bluetooth works for 5 minutes and then you suddenly can't control play/skip/pause functions through the Bluetooth device. Obviously there is no quality control at Spo...

Roadie

Android 7/LG v20/Premium   Anyone running into the same Bluetooth issue back in 2016? Bluetooth works for 5 minutes and then you suddenly can't control play/skip/pause functions through the Bl...

533 Views

0 replies

0 likes

  • 533 Views
  • 0 replies
  • 0 likes

Switches devices without a warning

PlanPremiumCountryUSA DeviceSamsung 8 and iphone 6 My Question or IssueI used to have an iphone and when I would listen to spotify, when I logged in, if my partner was using the account, it would ask me if I wanted to takeover the music. I was aware ...

Casual Listener

Plan Premium Country USA   Device Samsung 8 and iphone 6     My Question or Issue I used to have an iphone and when I would listen to spotify, when I logged in, if my partner...

Jose_M

Spotify Star

658 Views

3 replies

0 likes

  • 658 Views
  • 3 replies
  • 0 likes

Offline

PlanFree/PremiumCountry DeviceHtcOperating System Android My Question or Issue Help please. My device is stuck offline. I have full internet connection. I can play music but not search or add anything new. Have tried logging out and back in but nothi...

Newbie

Plan Free/Premium Country   Device Htc Operating System Android    My Question or Issue  Help please. My device is stuck offline. I have full internet connection. I ...

Billy-J

Spotify Star

582 Views

1 replies

0 likes

Premium
  • 582 Views
  • 1 replies
  • 0 likes

Problema sonido

PlanPremiumCountryArgentinaDeviceMoto G5 PLUS My Question or Issue Tengo un problema de sonido, al activar el ecualizador, cuándo escucho una música, ya sea con o sin auriculares, el sonido sube y baja de repente, y resulta molesto. Alguna solución? ...

Newbie

Plan Premium Country Argentina Device Moto G5 PLUS     My Question or Issue   Tengo un problema de sonido, al activar el ecualizador, cuándo escucho una música, ya sea con o ...

436 Views

0 replies

0 likes

  • 436 Views
  • 0 replies
  • 0 likes

Solved!! Search does only find donwloaded songs on android

No error message, but the seach does only come up with saved/downloaded songs. I guess that's a setup thing but can't find the solution.Any thoughts? Or the solution?

Casual Listener

No error message, but the seach does only come up with saved/downloaded songs. I guess that's a setup thing but can't find the solution. Any thoughts? Or the solution?

Jose_M

Spotify Star

956 Views

3 replies

0 likes

  • 956 Views
  • 3 replies
  • 0 likes

Solved!! [Social] Share Your Music with Friends

PlanPremiumCountryEngland DeviceSamsung Galaxy S7 EdgeOperating SystemAndroid 8.0.0 My Question or IssueRecently - literally within the last couple of days - the share feature of spotify no longer works. I have rcently been sharing song links via wha...

Casual Listener

Plan Premium Country England   Device Samsung Galaxy S7 Edge Operating System Android 8.0.0   My Question or Issue Recently - literally within the last couple of days - the share...

AlexisBajonero

Casual Listener

2542 Views

13 replies

4 likes

  • 2542 Views
  • 13 replies
  • 4 likes

Broken player

PlanPremiumCountry IsraelDeviceAdroid 6 DVROperating SystemAndroid 6.0.1 My Question or Issue Everything was fine and now the player appears broken (buttons over the picture)

Newbie

Plan Premium Country  Israel Device Adroid 6 DVR Operating System Android 6.0.1   My Question or Issue  Everything was fine and now the player appears broken (buttons over th...

440 Views

0 replies

0 likes

  • 440 Views
  • 0 replies
  • 0 likes

Beginner Shuffle Question

I have read a few threads on shuffle and they seem to be about more complicated ways to make the shuffle mode do certain things. No one seems to have my complaint so I must be doing something wrong. My question is just why when I choose shuffle play ...

Songwriter

  I have read a few threads on shuffle and they seem to be about more complicated ways to make the shuffle mode do certain things.  No one seems to have my complaint so I must be doing som...

deadgreysnow

Casual Listener

1290 Views

6 replies

0 likes

  • 1290 Views
  • 6 replies
  • 0 likes

Accidental thumbs down

PlanPremiumCountryUSA DeviceHTC ONEOperating SystemAdroid 8.0.0 My Question or Issue The thumbs down accidental hit has been reported plenty and votes on considerably. The problem that I have is not only can you not edit thumbs up and down, but the t...

Casual Listener

Plan Premium Country USA  Device HTC ONE Operating System Adroid 8.0.0   My Question or Issue  The thumbs down accidental hit has been reported plenty and votes on considerab...

Jose_M

Spotify Star

756 Views

1 replies

0 likes

  • 756 Views
  • 1 replies
  • 0 likes

Solved!! Playlist cover problem

DeviceSamasung Galaxy 8+ My Question or Issue Hey, I'm trying to change the playlist covers and in my phone it's not working.

Regular

  Device Samasung Galaxy 8+     My Question or Issue   Hey, I'm trying to change the playlist covers and in my phone it's not working.

Maayan13211

Regular

1937 Views

4 replies

0 likes

  • 1937 Views
  • 4 replies
  • 0 likes

Spotify starts by itself after reveing a call...

PlanFree/PremiumCountry UKDeviceSamsung S7 edge Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify starts up by itself when I get a call. Very annoying and embarrassing if I'm in a meeting etc. and reject the call, t...

Casual Listener

Plan Free/Premium Country  UK Device Samsung S7 edge  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Spotify starts up by itself w...

Davidjmac78

Casual Listener

1508 Views

5 replies

0 likes

  • 1508 Views
  • 5 replies
  • 0 likes

Automatically put into offline mode

PlanPremiumCountry UKDeviceGoogle PixelOperating SystemAndroid Oreo My Question or Issue I keep getting put automatically into offline mode even though I am online. It says Playback (unavailable now) and the option to put myself into online mode is s...

Newbie

Plan Premium Country  UK Device Google Pixel Operating System Android Oreo   My Question or Issue  I keep getting put automatically into offline mode even though I am on...

481 Views

0 replies

3 likes

  • 481 Views
  • 0 replies
  • 3 likes

Bonjour, je vous contacte car mon paiment Spotify c'est effectue deux fois ce mois ci (août 2018)

Mon premier paiement Spotify de 9,99 s'est effectue le 15 août 2018. Mais il y en a eu un second le 29 août 2018 de 8,00 qui ne se faot pas habituellement. Pourriez-vous m'expliquer ce que sont ces 8 euros. Et si c'est une erreur me les rendre.

Newbie

Mon premier paiement Spotify de 9,99 s'est effectue le 15 août 2018. Mais il y en a eu un second le 29 août 2018 de 8,00 qui ne se faot pas habituellement. Pourriez-vous m'expliquer ce que sont ces 8...

443 Views

0 replies

0 likes

  • 443 Views
  • 0 replies
  • 0 likes

Automatically put in offline mode randomly

PlanPremiumCountry SwedenDeviceSamsung Galaxy S8+Operating SystemAndroid My Question or Issue9/10 times my Spotify jumps into offline mode by itself. I have no other connections, just my phone and shut down pc at home. I can solve it for a short peri...

Regular

Plan Premium Country  Sweden Device Samsung Galaxy S8+ Operating System Android   My Question or Issue 9/10 times my Spotify jumps into offline mode by itself. I have no other con...

801 Views

0 replies

2 likes

  • 801 Views
  • 0 replies
  • 2 likes

Use local (Non-Spotify) Files in Playlists

PlanPremiumCountryUSA DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI have a collection of rare/old tracks that are not available on Spotify or any other streaming service.I'd like to incorporate them into Spotify Playlists t...

Casual Listener

  Plan Premium Country USA   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I have a collection of rare/old tracks that are not available...

Joe

Community Legend

968 Views

3 replies

0 likes

  • 968 Views
  • 3 replies
  • 0 likes