Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854314 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854314 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20384 Views
  • 3 replies
  • 0 likes
  • 20384 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Removed the ability to shuffle play all playlist in a folder?

In the new update for the Android app, it seems they removed the option to play all playlist in a folder, is that true? I used it all the time because I follow a lot of playlist and to be able to listen to them all in shuffle mode where fantastic... ...

  • Casual Listener
  • In the new update for the Android app, it seems they removed the option to play all playlist in a folder, is that true? I used it all the time because I follow a lot of playlist and to be able to lis...
  • daxl70
  • Casual Listener
  • 29692 Views
  • 283 replies
  • 150 likes
  • 29692 Views
  • 283 replies
  • 150 likes

Tu configuración actual está establecida en modo offline

No puedo iniciar sesión desde mi LG por estar en modo offline, me da la opción de conectarme pero no da resultado, este problema lo tengo ya desde hace un mes.

  • Newbie
  • No puedo iniciar sesión desde mi LG por estar en modo offline, me da la opción de conectarme pero no da resultado, este problema lo tengo ya desde hace un mes.
  • 1997 Views
  • 0 replies
  • 6 likes
  • 1997 Views
  • 0 replies
  • 6 likes

Playlist name

After updating to a Premium Account I realized that every time I create a Playlist I have to add a name for it. I don't know If this ist really an issue with Premium or Just a new "Feature"... But I liked It better when the Name of the Playlist was J...

IMG_1523558014216I.jpg
  • Newbie
  • After updating to a Premium Account I realized that every time I create a Playlist I have to add a name for it. I don't know If this ist really an issue with Premium or Just a new "Feature"... But I ...
  • 389 Views
  • 0 replies
  • 0 likes
  • 389 Views
  • 0 replies
  • 0 likes

Superuser Contribution Have to log out everytime.

I'm pretty new to spotify. The app downloaded to my phone fine (Samsung s6), songs downloan np, but when I close the app, it just keeps running in the background unless I physically logout of it. Then I have to log in everytime I open the app..Huh? T...

  • Newbie
  • I'm pretty new to spotify. The app downloaded to my phone fine (Samsung s6), songs downloan np, but when I close the app, it just keeps running in the background unless I physically logout of it. The...
  • SergioDavid
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads

I can download my songs but a few days later i have to download it again. It happens not just one time. It's more than two times in a month.

  • Newbie
  • I can download my songs but a few days later i have to download it again. It happens not just one time. It's more than two times in a month.
  • SergioDavid
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sorry, something went wrong - Android

I get this message when I access Home or Radio. I've unistall this app. I've factory reset in my phone... Nothing worked.But, the rest works. Android 8.1

  • Newbie
  • I get this message when I access Home or Radio.   I've unistall this app.  I've factory reset in my phone...   Nothing worked. But, the rest works.  Android 8.1  
  • SergioDavid
  • Roadie
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Songs play Randomly on S8

Hey! I have a problem since this morning. Spotify is just playing randomly songs. I already signed out all devices but its still doing this. I also changed my password and signed out all devices again. Does anyone else have this problem? Can you help...

  • Casual Listener
  • Hey!   I have a problem since this morning. Spotify is just playing randomly songs. I already signed out all devices but its still doing this. I also changed my password and signed out all dev...
  • mfcodonoso
  • Newbie
  • 239 Views
  • 2 replies
  • 2 likes
  • 239 Views
  • 2 replies
  • 2 likes

Music changed and stop playing through my device.

I was listening to one of my usual playlists at work, when suddenly the song skips to this entirely different playlist I've never played before. What's worse is that this song in particular was a less-than-appropriate rap song that anyone could have ...

  • Newbie
  • I was listening to one of my usual playlists at work, when suddenly the song skips to this entirely different playlist I've never played before. What's worse is that this song in particular was a les...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Saving to SD card formatted as internal storage impossible?

hi, being a premium user Id like to use Spoitfy offline on my smartphone.Problem: with limited internal storage (Google Apps cannot be deleted) I HAD to format my SD card as internal storage.By doing so I cant use my SD card as Spotify storage. WHY?C...

  • Music Fan
  • hi,   being a premium user Id like to use Spoitfy offline on my smartphone. Problem: with limited internal storage (Google Apps cannot be deleted) I HAD to format my SD card as internal s...
  • fedenrico
  • Music Fan
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashes when I turn of the screen

Hello everybody, since the last update Spotify seems to crash when I turn of the screen: The music stops approximately 30 seconds after I turn of the screen. Then, after I turn it back on the app restarts. This is independent from the screen lock. Wh...

  • Regular
  • Hello everybody,   since the last update Spotify seems to crash when I turn of the screen: The music stops approximately 30 seconds after I turn of the screen. Then, after I turn it back on th...
  • GMelanie
  • Newbie
  • 20661 Views
  • 16 replies
  • 2 likes
  • 20661 Views
  • 16 replies
  • 2 likes

Solved!! Google Assistant / ok google still not working

On Android 7, Moto g5 plus, voice search on Google assistant opens Spotify but won't directly play anything. This seems to be a common problem that isn't being addressed by Spotify, when will it be fixed? Im a Spotify premium subscriber. It makes voi...

  • Regular
  • On Android 7, Moto g5 plus, voice search on Google assistant opens Spotify but won't directly play anything. This seems to be a common problem that isn't being addressed by Spotify, when will it be f...
  • fedezari
  • Casual Listener
  • 37712 Views
  • 15 replies
  • 1 likes
  • 37712 Views
  • 15 replies
  • 1 likes

Application opens randomly on samsung s9

I am considering getting premium, but sometimes when I unlock my phone I am greeted by spotify. I didn't open it, but it is there. I use multiple bluetooth devices that I may connect randomly, one is a motorcycle headset and another is a smartwatch t...

  • Newbie
  • I am considering getting premium, but sometimes when I unlock my phone I am greeted by spotify.  I didn't open it, but it is there.  I use multiple bluetooth devices that I may connect rand...
  • 275 Views
  • 0 replies
  • 1 likes
  • 275 Views
  • 0 replies
  • 1 likes

Storage space for 2800 songs playlist

Hello everyone !! I have a little question. If I subscribe to Spotify Premium, could you tell me approximately how much storage space in Mega Bytes can I use on my Android cell if I download my playlist of 2,800 songs for offline listening? many than...

  • Casual Listener
  • Hello everyone !! I have a little question. If I subscribe to Spotify Premium, could you tell me approximately how much storage space in Mega Bytes can I use on my Android cell if I download my playl...
  • 442 Views
  • 0 replies
  • 0 likes
  • 442 Views
  • 0 replies
  • 0 likes

Solved!! Premium online on Android, track order in a reeeally long playlist acting weird (shuffle off)

I am listening to an audiobook on my phone with Spotify premium. In a book the order of the tracks is important, especially when a book is large and cut into 500+ pieces. I may not have noticed it at once, but on my phone the order is acting weird - ...

  • Newbie
  • I am listening to an audiobook on my phone with Spotify premium. In a book the order of the tracks is important, especially when a book is large and cut into 500+ pieces. I may not have noticed ...
  • hughbetcha86
  • Gig Goer
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

No puede elegir lugar de almacenamiento

Tengo un Huawei GW, y seleccioné como almacenamiento principal la memoria externa. Ahora, cuando descargo música en Spotify, no aparece la opción para elegir el lugar de almacenamiento. Debería suponer que va a almacenar lo descargado en la memoria e...

  • Newbie
  • Tengo un Huawei GW, y seleccioné como almacenamiento principal la memoria externa. Ahora, cuando descargo música en Spotify, no aparece la opción para elegir el lugar de almacenamiento. Debería supon...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

App is downloading even if download is set to off

As one can see in the images attached Spotify is still downloading data despite downloading via cellular being set to off. This was not happening before. Setting Spotify to offline mode every time that I change between WiFi and 4G doesn't seem like a...

  • Newbie
  • As one can see in the images attached Spotify is still downloading data despite downloading via cellular being set to off. This was not happening before. Setting Spotify to offline mode every time th...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Solved!! How do I stop automatically downloading all saved songs onto phone

I dont have much memory on my phone to save all the songs I have on my desktop library. I want to be able to keep all the songs in the library on my desktop and limit which albums I download onto my phone, but whenever I open the app on my phone it a...

  • Newbie
  • I dont have much memory on my phone to save all the songs I have on my desktop library. I want to be able to keep all the songs in the library on my desktop and limit which albums I download onto my ...
  • kylu
  • Newbie
  • 103319 Views
  • 9 replies
  • 1 likes
  • 103319 Views
  • 9 replies
  • 1 likes

offline play queue

Hi, my android phone stopped allowing me to add tracks to my queue when offline a few days ago. It won't let me see the menu (the three dots next to a track) when offline at all anymore. I've never had this problem before. Could any of you guys help?

  • Newbie
  • Hi, my android phone stopped allowing me to add tracks to my queue when offline a few days ago. It won't let me see the menu (the three dots next to a track) when offline at all anymore. I've ne...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

REPORTING MOD VERSION STILL WORKING

I want to report a mod version of spotify still working. 

  • Casual Listener
  • I want to report a mod version of spotify still working.  
  • Zalvo
  • Casual Listener
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes