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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Expec

Visitor

408538 Views

553 replies

37 likes

Account
Free
  • 408538 Views
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  • 37 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8888 Views

0 replies

7 likes

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Solved!! Spotify keeps automatically switching downloads to internal storage

PlanPremiumCountry UkDevice Samsung A3 2017Operating System Android Oreo My Question or IssueSpotify keeps switching my storage from external to internal and now can't seem to be able to switch storage back ... stupid ... Spotify stop flipping about ...

Regular

  Plan Premium Country  Uk Device  Samsung A3 2017 Operating System  Android Oreo   My Question or Issue Spotify keeps switching my storage from external to i...

Billy-J

Spotify Star

17525 Views

5 replies

1 likes

storage
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Superuser Contribution Song appearing on desktop app, but not (Android) mobile app

Plan PremiumCountry SwitzerlandDevice Huawei Mate 10 ProOperating System Android Oreo My Question or Issue There is a song that appears on the windows desktop app version of Spotify, but not the (Android) mobile version. Is there: (i) a reason for th...

Casual Listener

Plan  Premium Country  Switzerland Device  Huawei Mate 10 Pro Operating System  Android Oreo   My Question or Issue  There is a song that appears on the w...

matw90

Casual Listener

610 Views

2 replies

0 likes

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Solved!! Problem while playing songs

Hello I have Huawei Mate 10 Pro. I have a bug in the spotify, when I play my saved songs it is showed to me like in the picture 0:00. The song plays but it doesnt show that, only if I exit and open the song again it goes regular. Thanks from advance,...

Newbie

Hello  I have Huawei Mate 10 Pro. I have a bug in the spotify, when I play my saved songs it is showed to me like in the picture 0:00. The song plays but it doesnt show that, only if I exit and...

Loxer

Community Legend

711 Views

1 replies

0 likes

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Superuser Contribution Alleen intro's na zoeken op artiest

PlanFreeland NederlandApparaatHuawei p20 liteBesturingssysteemAndroid. Mijn vraag of probleem Ik heb momenteel een free versie om het te proberen maar loop tegen een probleem op. Als ik een naar een artiest zoek en die gevonden heb wil ik zijn nummer...

Casual Listener

  Plan Free land  Nederland Apparaat Huawei p20 lite Besturingssysteem Android.  Mijn vraag of probleem  Ik heb momenteel een free versie om het te proberen maar loop te...

SergioDavid

Roadie

2178 Views

3 replies

0 likes

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  • 3 replies
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converting music from pc to smartphone

PlanPremiumCountry Germany DeviceSamsung Galaxy A5Operating SystemAndroid 8.0.0 My Question or IssueI downloaded music onto my spotify account on my desktop and now im not able to listen to these songs on my smartphone. Is there a way to do this ? I ...

Casual Listener

Plan Premium Country Germany   Device Samsung Galaxy A5 Operating System Android 8.0.0   My Question or Issue I downloaded music onto my spotify account on my desktop and now im...

heillama

Casual Listener

892 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Superuser Contribution Why does the option to remove a song from a playlist disappear when the song becomes unavailable?

PlanFree/PremiumCountry United States DeviceSamsung Galaxy S7Operating SystemAndroidMy Question or IssueWhy am I being forced to keep a song I can't listen to? This is a really annoying "feature"

Music Fan

Plan Free/Premium Country  United States  Device Samsung Galaxy S7 Operating System Android My Question or Issue Why am I being forced to keep a song I can't listen to? This is a r...

SergioDavid

Roadie

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

no option to choose external storage after update

PlanPremiumCountry USADeviceMoto E4 PlusOperating SystemAndroid My Question or IssueI just updated to the most recent version of Spotify this morning, and when I went to download my music to my SD card (the downloads just erase themselves from time t...

Newbie

Plan Premium Country  USA Device Moto E4 Plus Operating System Android   My Question or Issue I just updated to the most recent version of Spotify this morning, and when I went to...

Al6170

Regular

909 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Change storage to SD card on Chromebook

PlanPremiumCountryGermanyDeviceAcer R13 Chromebook (32GB)Operating SystemChrome OS with Android 7.1.1 My Question or Issue Hey! This is a pretty uncommon question, as there aren't many Chromebook users in my country, but I'm trying to change the stor...

Newbie

Plan Premium Country Germany Device Acer R13 Chromebook (32GB) Operating System Chrome OS with Android 7.1.1   My Question or Issue  Hey! This is a pretty uncommon question, as th...

SergioDavid

Roadie

3520 Views

1 replies

6 likes

  • 3520 Views
  • 1 replies
  • 6 likes

Why Does Deezer & Amazon Have More Tracks than Spotify?!?

I know one thing. Deezer and Amazon have more. I have at least one album I can't get on Spotify that I can get on Deezer and Amazon. I know there are more. I just signed up to a Pringles promotion for 4 months free Deezer and the email they sent me c...

Visitor

I know one thing. Deezer and Amazon have more. I have at least one album I can't get on Spotify that I can get on Deezer and Amazon. I know there are more. I just signed up to a Pringles pr...

Jose_M

Spotify Star

794 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Songs added to a playlist at the same time are in the wrong order

PlanPremiumCountrySwedenDeviceHuawei Honor 8 LiteOperating SystemAndroid 7.0 My Question or Issue If I add one or more whole albums they appear in alphabetical order and not sorted by album and song order (according to the album added). I have the pl...

Casual Listener

Plan Premium Country Sweden Device Huawei Honor 8 Lite Operating System Android 7.0   My Question or Issue  If I add one or more whole albums they appear in alphabetical order and...

felipw

Casual Listener

2062 Views

10 replies

0 likes

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  • 10 replies
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Superuser Contribution 'Search this playlist' function working incorrectly

PlanPremiumCountry Finland DeviceSony Xperia Z5 Android 7.1.1Operating SystemAndroid 7.1.1 My Question or IssueWhenever I use the 'Search this playlist' function, eg. type "Mustasch" in the textfield, I see only songs by Mustasch and/or songs that co...

Casual Listener

Plan Premium Country  Finland  Device Sony Xperia Z5 Android 7.1.1 Operating System Android 7.1.1 My Question or Issue Whenever I use the 'Search this playlist' function, eg....

SgtStrawberry

Regular

806 Views

3 replies

0 likes

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  • 3 replies
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Add a PREAMPLIFIER (Preamp) volume boost function, PLEASE!

It's frustrating how Spotify in mobile cannot be louder than it is even at maximum volume with or without equalizer and normalization. It gets more useless in the middle of an extreme workout, unless you have powerful headphones that have an independ...

Regular

It's frustrating how Spotify in mobile cannot be louder than it is even at maximum volume with or without equalizer and normalization. It gets more useless in the middle of an extreme workout, unless...

Billy-J

Spotify Star

2389 Views

1 replies

5 likes

  • 2389 Views
  • 1 replies
  • 5 likes

Solved!!Superuser Contribution Spotify says I'm offline, even while connected to WiFi/Mobile Network

So there's a weird bug with Spotify that I'm running into; even though I have internet access, Spotify seems to sometimes be unable to connect, as prevalent to being unable to use the search function for anything other than 'Offline Songs,' however, ...

Casual Listener

So there's a weird bug with Spotify that I'm running into; even though I have internet access, Spotify seems to sometimes be unable to connect, as prevalent to being unable to use the search function...

Alfredo

Roadie

33405 Views

11 replies

12 likes

  • 33405 Views
  • 11 replies
  • 12 likes

Superuser Contribution Android spotify offline for music search

PlanPremiumCountry UkDeviceGalaxy s7Operating System Android 7 My Question or Issue Im using spotify on a samsung galaxy s7, i have a stong internet (carrier) signal, i can use internet with no problems. I can download saved playlists over the mobile...

Newbie

Plan Premium Country  Uk Device Galaxy s7 Operating System  Android 7   My Question or Issue  Im using spotify on a samsung galaxy s7, i have a stong internet (carrier) ...

Alfredo

Roadie

1837 Views

3 replies

0 likes

  • 1837 Views
  • 3 replies
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Logged out of Spotify while in offline mode, can't login

PlanPremiumCountry AustraliaDevicePixelOperating System My Question or Issue I've been logged out of Spotify on my Android device (maybe because of an update while I was connected to wifi). I had been in offline mode. I now cannot login via Facebook ...

Casual Listener

Plan Premium Country  Australia Device Pixel Operating System     My Question or Issue  I've been logged out of Spotify on my Android device (maybe because of an update ...

Joe

Community Legend

1860 Views

1 replies

0 likes

  • 1860 Views
  • 1 replies
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Superuser Contribution Bluetooth - wrong song information on discover media

Hello,i have the problem, that my display from my Discover Media show the wrong song informations when i play a song from spotify. It shows the information from the song before. Every time. This problem does not occur with deezer, play music, amazon....

Regular

Hello, i have the problem, that my display from my Discover Media show the wrong song informations when i play a song from spotify. It shows the information from the song before. Every time.  ...

Alfredo

Roadie

979 Views

1 replies

1 likes

  • 979 Views
  • 1 replies
  • 1 likes

Notification bar icon

PlanPremiumCountryBelgiumDeviceSamsung Galaxy A5 2017Operating SystemAndroid 8.0.0My Question or IssueWhat does the button do?It appears when you download Spotify but I cannot find any information about it?

Newbie

Plan Premium Country Belgium Device Samsung Galaxy A5 2017 Operating System Android 8.0.0 My Question or Issue What does the button do? It appears when you download Spotify but I cannot fin...

Billy-J

Spotify Star

744 Views

1 replies

0 likes

  • 744 Views
  • 1 replies
  • 0 likes

No SD card option anymore

PlanPremiumCountry BrazilDeviceSM J500MOperating SystemAndroid 6.0.1Version Latest My Question or Issue My spotify options doesn't show the SD card storage anymore. I tried to rollback some versions, but didn't worked (i may try a bigger rollback if ...

Regular

Plan Premium Country  Brazil Device SM J500M Operating System Android 6.0.1 Version  Latest   My Question or Issue   My spotify options doesn't show the SD card stora...

Joe

Community Legend

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

How do I remove the history of songs played recently?

My friend took my cell phone to put music, and she clicked on some radio or something of the genre, and did not want to leave my history. how I do?

Casual Listener

   My friend took my cell phone to put music, and she clicked on some radio or something of the genre, and did not want to leave my history. how I do?

Storwn

Casual Listener

788 Views

4 replies

0 likes

  • 788 Views
  • 4 replies
  • 0 likes

Superuser Contribution 30 minutes of ad-free music not allowing video to be played

Plan:FreeCountry: United States Device:Samsung Galaxy S7 My Question or Issue: I guess the app updated or something, but whenever I get the opportunity to watch a video in return for 30 minutes of ad-free music, it doesn't give me any way to play the...

Casual Listener

Plan: Free Country:  United States  Device: Samsung Galaxy S7   My Question or Issue:  I guess the app updated or something, but whenever I get the opportunity to watch a ...

Alfredo

Roadie

1024 Views

3 replies

0 likes

  • 1024 Views
  • 3 replies
  • 0 likes