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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115207 Views

27 replies

4 likes

  • 115207 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231609 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231609 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

591067 Views

79 replies

3 likes

  • 591067 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485576 Views

580 replies

42 likes

Account
Free
  • 485576 Views
  • 580 replies
  • 42 likes

Problems when listening to music

I'm having a problem since I changed my phone and installed Spotify, that is when I start a music, it can or not skip by itself, without I skip it. I never had this problem in my older phone (Galaxy Gran Prime duos), and I don't know if this problem ...

Newbie

   I'm having a problem since I changed my phone and installed Spotify, that is when I start a music, it can or not skip by itself, without I skip it. I never had this problem in my older p...

433 Views

0 replies

0 likes

  • 433 Views
  • 0 replies
  • 0 likes

Inconsistent audio quality with EQ

PlanPremiumCountry BulgariaDeviceXiaomi Mi 8 SEOperating SystemAndroid 8.1 My Question or Issue I'm using Spotify with BT headphones, the same I've used with my previous device, Xiaomi mi5s. I prefer to always keep Spotify built-in EQ on, because oth...

Casual Listener

Plan Premium Country  Bulgaria Device Xiaomi Mi 8 SE Operating System Android 8.1   My Question or Issue   I'm using Spotify with BT headphones, the same I've used with my p...

kamelot

Casual Listener

1241 Views

2 replies

0 likes

  • 1241 Views
  • 2 replies
  • 0 likes

Bug on sharing

PlanPremiumCountry BrasilDeviceXiaomi mi a1 Operating SystemAndroid one My Question or Issue When pressed share the Spotify app restarts.

Newbie

Plan Premium Country  Brasil Device Xiaomi mi a1  Operating System Android one   My Question or Issue  When pressed share the Spotify app restarts.

Nico

Community Legend

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes

Notifications when someone using my account

PlanPremiumCountryUk DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue Hi all,So I have a Samsung s9 phone with Spotify Premium and I share my account. Whenever they listen to Spotify on their iPhone, it shows up on my phone loc...

Casual Listener

Plan Premium Country Uk   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  Hi all, So I have a Samsung s9 phone with Spotify Premium and I...

Jose_M

Spotify Star

4365 Views

3 replies

0 likes

Spotify premium notifications
  • 4365 Views
  • 3 replies
  • 0 likes

Spotify won't play certain song links when shared and sent from Facebook Messenger.

PlanPremium CountryU.S.DeviceGalaxy S9+Operating SystemAndroid Oreo 8.0 My Question or IssuePreviously I was having issues with the sharing function as well as trying to get Spotify to play songs sent to me through Facebook Messenger. After a recent ...

Casual Listener

Plan Premium  Country U.S. Device Galaxy S9+ Operating System Android Oreo 8.0   My Question or Issue Previously I was having issues with the sharing function as well as trying to...

3353 Views

0 replies

1 likes

links
  • 3353 Views
  • 0 replies
  • 1 likes

Sound Interference with Normalize off

Using a Motorola Moto G5S Plus with Android 7.1.1, I'm experiencing an annoying issue where the audio volume will fluctuate within a song, such as with normalization on, except I made sure I turned it off and restarted the app. Equalizer also isn't m...

Newbie

Using a Motorola Moto G5S Plus with Android 7.1.1, I'm experiencing an annoying issue where the audio volume will fluctuate within a song, such as with normalization on, except I made sure I turned i...

746 Views

0 replies

0 likes

  • 746 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music Stutters on P20 Pro, How to fix?

Playing Spotify on Huawei P20 pro, the music will stutter after several minutes played, why is it so? Is there a way to solve this kind of issue? How? Its really annoying when music is not played smoothly. Have heaed it over data & even on wifi. Spot...

Casual Listener

Playing Spotify on Huawei P20 pro, the music will stutter after several minutes played, why is it so? Is there a way to solve this kind of issue? How? Its really annoying when music is not played smo...

freakoutmore

Casual Listener

2469 Views

2 replies

1 likes

  • 2469 Views
  • 2 replies
  • 1 likes

Solved!! Unlink shazam

PlanFreeCountry DeviceLG ARISTOOperating SystemAndroidMy Question or Issue My account was hacked a while ago but i fixed it. They somehow still used it to link it to shazam. I want to know how to unlink it from my spotify. I tried it already using sh...

Newbie

Plan Free Country   Device LG ARISTO Operating System Android My Question or Issue  My account was hacked a while ago but i fixed it. They somehow still used it to link it to shaza...

user-removed

Not applicable

5079 Views

1 replies

0 likes

  • 5079 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify plays music when I don't want it to

PlanFreeCountry CanadaDevicesony Xperia XA1Operating Systemandroid 8.0 My Question or Issue every time I hang up a call or use "ok google" the last track that was played will start playing even if the app isn't on. I tried reinstalling the app and re...

Newbie

  Plan Free Country  Canada Device sony Xperia XA1 Operating System android 8.0   My Question or Issue  every time I hang up a call or use "ok google" the last track th...

JulianA_Bogota

Roadie

1055 Views

1 replies

0 likes

  • 1055 Views
  • 1 replies
  • 0 likes

'Share' option not working on Pixel 2 XL

PlanPremiumCountry GBDevicePixel 2 XLOperating SystemAndroid 9 My Question or IssueWhen listening to a song, if I select the 'Share' option, it blacks out, pauses the song and takes me to the settings screen. Tried rebooting, killing the app, re-inst...

Casual Listener

Plan Premium Country  GB Device Pixel 2 XL Operating System Android 9   My Question or Issue When listening to a song, if I select the 'Share' option, it blacks out, pauses t...

Nico

Community Legend

3964 Views

12 replies

7 likes

  • 3964 Views
  • 12 replies
  • 7 likes

Spotify app kicks me out when sharing

My Question or Issue I'm on a Google pixel Spotify app kicks me out when I attempt to share my playlist I get no options of sending it to Instagram or sharing it to Snapchat I believed I had the option when I first logged on 3 weeks ago

Newbie

    My Question or Issue  I'm on a Google pixel Spotify app kicks me out when I attempt to share my playlist I get no options of sending it to Instagram or sharing it to Snapchat I ...

Nico

Community Legend

894 Views

2 replies

0 likes

  • 894 Views
  • 2 replies
  • 0 likes

No Daily Mix showing at all

PlanPremiumCountry DeviceSamsung Galaxy 5Operating SystemAndroid My Question or Issue I used to have 4 daily mixes on my old (free) account. I now have premium on a new (1 month old, premium since 4 days) account. No Daily Mix showing at all, it says...

Casual Listener

Plan Premium Country   Device Samsung Galaxy 5 Operating System Android   My Question or Issue   I used to have 4 daily mixes on my old (free) account. I now have premium on...

user-removed

Not applicable

1129 Views

7 replies

0 likes

  • 1129 Views
  • 7 replies
  • 0 likes

Can't play offline

I recently went out of cell service for a couple of days, and as I was driving home I wasn't able to play any of my music. It just kept saying not available. All of my music is downloaded so that I can play offline. Bizarre?? Has anyone else had this...

Regular

I recently went out of cell service for a couple of days, and as I was driving home I wasn't able to play any of my music. It just kept saying not available. All of my music is downloaded so that I c...

Billy-J

Spotify Star

696 Views

3 replies

0 likes

  • 696 Views
  • 3 replies
  • 0 likes

Android Auto voice command no longer working

PlanPremium CountryUK DevicePIXEL XL Operating SystemAndroidOreo My Question or Issue Voice command has stopped working on android auto, I think since the Oreo update. When I ask to play a song it just says 'sorry I don't know how to do that' or 'im ...

Casual Listener

Plan Premium   Country UK   Device PIXEL XL   Operating System AndroidOreo   My Question or Issue  Voice command has stopped working on android auto, I think sin...

913 Views

0 replies

0 likes

android auto
  • 913 Views
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Superuser Contribution Downloaded music disappeared and have to be redownloaded

PlanPremiumCountryUnited States DeviceZTE Blademax 3Operating SystemAndroid 6.0.1 Marshmellow My Question or IssueMy issue is that whenever I download music to play offline and I update to a new version of spotify.... It erases all my music that Iv'e...

Visitor

  Plan Premium Country United States   Device ZTE Blademax 3 Operating System Android 6.0.1 Marshmellow   My Question or Issue My issue is that whenever I download music to...

SergioDavid

Roadie

667 Views

1 replies

0 likes

  • 667 Views
  • 1 replies
  • 0 likes

Spotify se para cada 2 segundos

Teng o un Samsung s8 y spotify se me pausa cada 2/3 segundos. Pongo play y se pausa. Ya seguí los pasos de reinstalación y no funciona. Que pudo hacer?

Newbie

Teng o un Samsung s8 y spotify se me pausa cada 2/3 segundos. Pongo play y se pausa. Ya seguí los pasos de reinstalación y no funciona. Que pudo hacer?

542 Views

0 replies

2 likes

  • 542 Views
  • 0 replies
  • 2 likes

Autoplay off and still plays suggested songs

I turn off autoplay on Spotify Mobile for my Samsung Galaxy S9, and even after I turned it off, and even before all the songs on the playlist played (most played, but not all), it still gave me suggested songs, and wouldn't go back to my playlist aft...

Newbie

I turn off autoplay on Spotify Mobile for my Samsung Galaxy S9, and even after I turned it off, and even before all the songs on the playlist played (most played, but not all), it still gave me sugge...

1471 Views

0 replies

9 likes

  • 1471 Views
  • 0 replies
  • 9 likes

How do you make offline mode stay offline?

PlanPremium Operating SystemAndroid My Question or IssueI switch spotify on my phone to offline mode when I am at work since I listen to spotify online at my computer. Spotify switches back to online mode on my phone without me doing anything. Why is...

Newbie

Plan Premium   Operating System Android  My Question or Issue I switch spotify on my phone to offline mode when I am at work since I listen to spotify online at my computer. Spotify s...

485 Views

0 replies

0 likes

  • 485 Views
  • 0 replies
  • 0 likes

Spotify stops playing music and restarts after screen wake-up

PlanPremiumCountryThe Netherlands DeviceACER A3-A20 FHD tabletOperating SystemAndroid 4.4.2 My Question or Issue The app restarts every time when the tablet wakes-up from screen saving.This also happens when another app is activated, and Spotify is p...

Music Fan

Plan Premium Country The Netherlands  Device ACER A3-A20 FHD tablet Operating System Android 4.4.2   My Question or Issue  The app restarts every time when the tabl...

tomsat50

Music Fan

10614 Views

9 replies

2 likes

  • 10614 Views
  • 9 replies
  • 2 likes

Superuser Contribution Album cover art missing after turning on screen when new song plays

PlanPremiumCountry USADeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo (8.0.0) My Question or Issue Here's how to replicate my issue:Get a song playing. Make sure the screen is showing cover art w/ control buttons underneath. (Screenshot 1)So...

Regular

Plan Premium Country  USA Device Samsung Galaxy S7 Edge Operating System Android Oreo (8.0.0)   My Question or Issue  Here's how to replicate my issue: Get a song play...

Katerina

Spotify Legend

5669 Views

11 replies

2 likes

  • 5669 Views
  • 11 replies
  • 2 likes