Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27778 Views
  • 59 replies
  • 23 likes
  • 27778 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870385 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870385 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24742 Views
  • 3 replies
  • 0 likes
  • 24742 Views
  • 3 replies
  • 0 likes

Superuser Contribution New releases by genre not appearing on app

PlanFreeCountry U.S.DeviceGalaxy S9 Since the update, I have not been able to see new releases by genre on the android app. I noticed that the section for new albums under the K-Pop genre disappeared after the update, but it still appeared on my frie...

  • Casual Listener
  • Plan Free Country  U.S. Device Galaxy S9   Since the update, I have not been able to see new releases by genre on the android app. I noticed that the section for new albums under the...
  • SergioDavid
  • Roadie
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution No more of Repeat tracks

Since the forced update on my app. I don't see repeat all tracks button anymore. Why is it gone? Is there a way to get it to repeat ?

  • Newbie
  • Since the forced update on my app. I don't see repeat all tracks button anymore.  Why is it gone? Is there a way to get it to repeat ?   
  • SergioDavid
  • Roadie
  • 394 Views
  • 1 replies
  • 0 likes
  • Android
    Playlists
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify had Stopped working. Close App?

PlanFree/PremiumCountry DeviceSamsung 8+Operating SystemAndroid My Question or Issue App ahuts after opening. I have reinstalled, cleared cache, redownloaded, restarted, shut down, uninstalled and reinstalled the app. It has not been working wince th...

  • Gig Goer
  • Plan Free/Premium Country   Device Samsung 8+ Operating System Android   My Question or Issue  App ahuts after opening. I have reinstalled, cleared cache, redownloaded, resta...
  • SergioDavid
  • Roadie
  • 618 Views
  • 1 replies
  • 0 likes
  • 618 Views
  • 1 replies
  • 0 likes

Superuser Contribution No longer able to search in a playlist and shuffle play only the searched songs

PlanPremiumCountry United StatesDeviceSamsung Galaxy S9+Operating System My Question or Issue I used to be able to make a playlist with a bunch of different artists in the same genre and then when I'm in the mood for just one artist, search for them ...

  • Newbie
  • Plan Premium Country  United States Device Samsung Galaxy S9+ Operating System   My Question or Issue  I used to be able to make a playlist with a bunch of different artists i...
  • SergioDavid
  • Roadie
  • 1964 Views
  • 1 replies
  • 29 likes
  • 1964 Views
  • 1 replies
  • 29 likes

Superuser Contribution Audio playback lag/stuttering

PlanPremiumCountry EstoniaDeviceOnePlus6Operating SystemAndroid 8.1.0 My Question or Issue Playback has lag behind every 15-40 seconds. I have installed latest updates for spotify and OS. Firstly I had problem with spotify crashing if I downloaded pl...

  • Newbie
  •   Plan Premium Country  Estonia Device OnePlus6 Operating System Android 8.1.0   My Question or Issue  Playback has lag behind every 15-40 seconds. I have installed lat...
  • SergioDavid
  • Roadie
  • 937 Views
  • 1 replies
  • 0 likes
  • 937 Views
  • 1 replies
  • 0 likes

Superuser Contribution Função "Músicas" foi removida!

PlanFreeCountry BrasilDeviceMotorola X2Operating SystemAndroid Marshmallow My Question or Issue Por que a função para tocar todas as músicas aleatoriamente das nossas seleções de artitas e álbuns foi removida? Era a principal função para o meu dia-a-...

  • Newbie
  • Plan Free Country  Brasil Device Motorola X2 Operating System Android Marshmallow   My Question or Issue  Por que a função para tocar todas as músicas aleatoriamente das...
  • SergioDavid
  • Roadie
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Gif cover on android

Spotify Username21vhzuvkjgev4h3vcvmyrz3zyPlanPremiumCountry netherlandsDeviceSamsung Galaxy S6 EdgeOperating SystemAndroid 7.0 (nougat) My Question or IssueI saw a friend who had this cool feature of which he had a gif or at least a moving picture as...

  • Casual Listener
  • Spotify Username 21vhzuvkjgev4h3vcvmyrz3zy Plan Premium Country  netherlands Device Samsung Galaxy S6 Edge Operating System Android 7.0 (nougat)   My Question or Issue I saw a f...
  • bramvanabel
  • Casual Listener
  • 1263 Views
  • 5 replies
  • 0 likes
  • 1263 Views
  • 5 replies
  • 0 likes

Spotify - The destroyer of SD-cards?

So, I have been using spotify a long time, and I am very satisfied with all the songs and such. Unfortunatly, the technical, not so much. It all started with the storage being "corrupted" atleast once per week. Which means all my songs would suddenly...

  • Regular
  • So, I have been using spotify a long time, and I am very satisfied with all the songs and such. Unfortunatly, the technical, not so much.   It all started with the storage being "corrupted" at...
  • jjeeddss
  • Casual Listener
  • 6700 Views
  • 14 replies
  • 28 likes
  • Broken SD-card
    Corrupted offline songs
    Corruption of data
  • 6700 Views
  • 14 replies
  • 28 likes

Interface

PlanPremiumCountry TurkeyDevice(Samsung Galaxy s7 edge)Operating System(Android Oreo) My Question or Issue why app's interface have changed when I bought premium

  • Newbie
  • Plan Premium Country  Turkey Device (Samsung Galaxy s7 edge) Operating System (Android Oreo)   My Question or Issue   why app's interface have changed when I bought pre...
  • Joe
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Free] Shuffle problems

PlanFreeCountryFrance, Belgium and LuxembourgDeviceHuawei P8 liteOperating SystemEmui 4.0.3 Since I am using the free version of Spotify, I should now be able to stream playlists on shuffle only (except a handful of selected Spotify playlists) with t...

  • Casual Listener
  • Plan Free Country France, Belgium and Luxembourg Device Huawei P8 lite Operating System Emui 4.0.3   Since I am using the free version of Spotify, I should now be able to stream playlis...
  • FloDuc
  • Casual Listener
  • 424 Views
  • 2 replies
  • 0 likes
  • 424 Views
  • 2 replies
  • 0 likes

Problems with saving on SDcard/ Android Speicherprobleme

[German version below] Hello, I got the following problem on my android smartphone. After been logged out automaticly I couldn't sign in anymore because I used the offline mode. So I uninstalled spotify, downloaded it again and was able to sign back ...

  • Casual Listener
  • [German version below]   Hello,   I got the following problem on my android smartphone. After been logged out automaticly I couldn't sign in anymore because I used the offline mode. So ...
  • 396 Views
  • 0 replies
  • 0 likes
  • 396 Views
  • 0 replies
  • 0 likes

Stop videos from playing in playlists

How can I stop the videos from playing in playlists? Tracks keep stopping due to slow internet connection while I'm on the go which is very annoying. I have the playlist downloaded to my phone already.

  • Music Fan
  • How can I stop the videos from playing in playlists? Tracks keep stopping due to slow internet connection while I'm on the go which is very annoying. I have the playlist downloaded to my phone alread...
  • 436 Views
  • 0 replies
  • 1 likes
  • 436 Views
  • 0 replies
  • 1 likes

Offline Data not deletable

Hello, I downloaded some playlists and then reinstalled Spotify. Now the data is still on the SD card and I can't delete them. The folder is read-only so can't delete it manually.

  • Casual Listener
  • Hello,   I downloaded some playlists and then reinstalled Spotify. Now the data is still on the SD card and I can't delete them. The folder is read-only so can't delete it manually.
  • jjeeddss
  • Casual Listener
  • 474 Views
  • 5 replies
  • 0 likes
  • 474 Views
  • 5 replies
  • 0 likes

New update has removed Radio

The new Spotify update has removed the radio function for free users. Why? Someone please tell me there's a way to fix it!

  • Casual Listener
  • The new Spotify update has removed the radio function for free users. Why? Someone please tell me there's a way to fix it! 
  • SamaelSmiles
  • Regular
  • 6824 Views
  • 4 replies
  • 2 likes
  • 6824 Views
  • 4 replies
  • 2 likes

Solved!! Specific song wont play from local files downloaded onto phone!

PlanPremiumCountryCanadaDeviceSamsung on5 My Question or Issue I have used Local files a lot since ive gotten premium. Most of them work with little or no issues. Recently i added another track to the playlist that i download (Lens V2 ft. Travis Scot...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung on5  My Question or Issue  I have used Local files a lot since ive gotten premium. Most of them work with little or no issues. Recently i a...
  • jelkoo99
  • Casual Listener
  • 1175 Views
  • 4 replies
  • 0 likes
  • 1175 Views
  • 4 replies
  • 0 likes

Goodbye Spotify

I'm leaving Spotify today,I was a paid user for over 2 years and when I moved countries had to become a free user while my bank gave me a new card. I have been using the plattform for over 3 years total.And it's bad, the mobile app is slow and doesn'...

  • Music Fan
  • I'm leaving Spotify today, I was a paid user for over 2 years and when I moved countries had to become a free user while my bank gave me a new card. I have been using the plattform for over 3 years ...
  • karma_police_19
  • Music Fan
  • 811 Views
  • 1 replies
  • 1 likes
  • 811 Views
  • 1 replies
  • 1 likes

Solved!! Spotify randomly stops playing

Anyone recognize this; When listening to music (playlist, radio of after a search) Spotify stops playing. Sometimes it plays for 10 song, sometimes 4, it's just random. The progress bar continues but there's no sound. When I try to fast forward by dr...

  • Regular
  • Anyone recognize this; When listening to music (playlist, radio of after a search) Spotify stops playing. Sometimes it plays for 10 song, sometimes 4, it's just random. The progress bar continues but...
  • mir84
  • Regular
  • 120346 Views
  • 84 replies
  • 40 likes
  • 120346 Views
  • 84 replies
  • 40 likes

Can no longer sync local files to android device.

i have seen several threads on here about the same issue. however i have tried every solution from every thread and i still cant sync my local files to my android. i have tried disabling firewall, i have tried enabing network discovery, i have tried ...

  • Casual Listener
  • i have seen several threads on here about the same issue. however i have tried every solution from every thread and i still cant sync my local files to my android. i have tried disabling firewall, i ...
  • Joe
  • Community Legend
  • 682 Views
  • 1 replies
  • 1 likes
  • 682 Views
  • 1 replies
  • 1 likes

No songs category 8.4.53

Why can't I access my songs anymore? I only have the options for artist albums Playlist and podcasts. I can't shuffle my albums so can I just not listen to all of my songs anymore? Do I have to make a Playlist with every album I have just so I can sh...

  • Newbie
  • Why can't I access my songs anymore? I only have the options for artist albums Playlist and podcasts. I can't shuffle my albums so can I just not listen to all of my songs anymore? Do I have to make ...
  • e13_2k-029z95
  • Newbie
  • 449 Views
  • 1 replies
  • 3 likes
  • 449 Views
  • 1 replies
  • 3 likes

Songs deleted from a playlist still playing in shuffle mode

PlanPremiumCountry FinlandDeviceSamsung Galaxy S8Operating SystemAndroid As the title says, its playing songs that i have deleted recently

  • Regular
  • Plan Premium Country  Finland Device Samsung Galaxy S8 Operating System Android   As the title says, its playing songs that i have deleted recently
  • 385 Views
  • 0 replies
  • 1 likes
  • 385 Views
  • 0 replies
  • 1 likes