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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111247 Views

26 replies

3 likes

  • 111247 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223806 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223806 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581026 Views

79 replies

3 likes

  • 581026 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478370 Views

577 replies

40 likes

Account
Free
  • 478370 Views
  • 577 replies
  • 40 likes

App stops respondind when loging in!

PlanFreeCountry LatviaDeviceHuawei Honor 7 LiteOperating SystemAndroid 7.0 My Question or Issue When i open spotify app on my phone and login via my email/username, the app stops responding. it started about 2 days ago. is there a fix for this? Thank...

Newbie

Plan Free Country  Latvia Device Huawei Honor 7 Lite Operating System Android 7.0   My Question or Issue  When i open spotify app on my phone and login via my email/username,...

Nico

Community Legend

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Spotify Share Songs feature

PlanFamily Premium CountryUSA DeviceGoogle PixelOperating SystemAndroid 9 My Question or IssueHi I have been trying to share a song to a person (not to post on social media) but every time I hit the 'share' button on my phone app. The song immediatel...

Casual Listener

Plan Family Premium   Country USA   Device Google Pixel Operating System Android 9   My Question or Issue Hi I have been trying to share a song to a person (not to post on ...

Nico

Community Legend

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes

Many problems with the app

PlanPremiumCountryUnited StatesDeviceSamsung Note 8Operating SystemOreo 8.0.0 My Question or IssueFirstly, my biggest issue is that I can't use the search function to sort my playlist by artist, song, album, etc and have the songs that play after the...

Newbie

Plan Premium Country United States Device Samsung Note 8 Operating System Oreo 8.0.0   My Question or Issue Firstly, my biggest issue is that I can't use the search function to so...

412 Views

0 replies

0 likes

  • 412 Views
  • 0 replies
  • 0 likes

Spotify stops playback on specific songs [multiple phones]

PlanPremiumCountryNetherlandsDeviceMultiple: Samsung Galaxy S5 Neo (G903F) and Samsung A5 2017 (A520F), as well as the same issue persisting on different makes and models of phones of friends.Operating SystemAndroid 8.0.0 The Issue: as it stands righ...

Newbie

Plan Premium Country Netherlands Device Multiple: Samsung Galaxy S5 Neo (G903F) and Samsung A5 2017 (A520F), as well as the same issue persisting on different makes and models of phones of frien...

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes

Spotify sharing issue

Whenever I want to share any of the songs the app either reloads,closes whatever i'm listening & takes me back to the "home page" or completely crushes down.Here's the preview of the problem:Sharing IssueI've been using this app for a while now and i...

Newbie

Whenever I want to share any of the songs the app either reloads,closes whatever i'm listening & takes me back to the "home page" or completely crushes down. Here's the preview of the problem: ...

Billy-J

Spotify Star

571 Views

1 replies

0 likes

  • 571 Views
  • 1 replies
  • 0 likes

Album cover/Behind the lyrics not showing (Spotify Mobile)

The behind the lyrics on my spotify mobile are not showing and I have tried rebooting, uninstalling, and clean uninstalling, but nothing seems to work. I am using a Moto g5.

Newbie

The behind the lyrics on my spotify mobile are not showing and I have tried rebooting,  uninstalling, and clean uninstalling, but nothing seems to work. I am using a Moto g5.  

406 Views

0 replies

0 likes

  • 406 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify premium not detected on my phone

Hello, I subscribed to spotify premium for the offer of 2 months free there is a few days via my facebook account. The problem is that the spotify app on my phone does not detect the premium version of spotify while I am on the same account. I tried ...

Newbie

Hello, I subscribed to spotify premium for the offer of 2 months free there is a few days via my facebook account. The problem is that the spotify app on my phone does not detect the premium version...

SergioDavid

Roadie

658 Views

2 replies

0 likes

  • 658 Views
  • 2 replies
  • 0 likes

Superuser Contribution I've many problems with the app in Android 7.1.2

PlanPremiumCountry ARGENTINADevice: Xiaomi Redmi Note 5Operating SystemAndroid 7.1.2 My Question or IssueBugs to repair since latest app update:- Music playback stops in the middle of a song. - I can't forward tracks. So I have to close the app and o...

Newbie

Plan Premium Country  ARGENTINA Device: Xiaomi Redmi Note 5 Operating System Android 7.1.2   My Question or Issue Bugs to repair since latest app update: - Music playback stops in...

SergioDavid

Roadie

1116 Views

2 replies

1 likes

  • 1116 Views
  • 2 replies
  • 1 likes

Superuser Contribution Music stops randomly

Music stops/pause playing randomly, sometimes it works for 10 minutes and sometimes for 5 hours. This is happening on 5 devices.I've got a family premium sub. and everyone has the same problem.This happends with both offline and online mode.The phone...

Newbie

Music stops/pause playing randomly, sometimes it works for 10 minutes and sometimes for 5 hours. This is happening on 5 devices. I've got a family premium sub. and everyone has the same problem...

SergioDavid

Roadie

1487 Views

3 replies

1 likes

Music
pause
paused
randomly
stop
stops
  • 1487 Views
  • 3 replies
  • 1 likes

No Code scanner for my account

PlanFreeCountryPhilippines Device(huawei Y5-II My Question or Issuei updated to the latest version yet i still dont have the code scanner/camera option.

Newbie

Plan Free Country Philippines   Device (huawei Y5-II   My Question or Issue i updated to the latest version yet i still dont have the code scanner/camera option.    

Jose_M

Spotify Star

760 Views

1 replies

0 likes

Android
Code scanner
  • 760 Views
  • 1 replies
  • 0 likes

Solved!! Privacy issues

So I love the fact that Spotify is a music streaming service + social media (if one chooses so). If that's the case there needs to be some privacy option in place.I love the social option and have been fortunate enough to not have issues with it. Lat...

Casual Listener

So I love the fact that Spotify is a music streaming service + social media (if one chooses so). If that's the case there needs to be some privacy option in place. I love the social option and have ...

vikasaldana

Casual Listener

1181 Views

2 replies

0 likes

  • 1181 Views
  • 2 replies
  • 0 likes

Solved!! Spotify crashes/shuts down that view when pressing Share

PlanPremiumCountry United StatesDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or IssueThere seems to be an issue with my Spotify where any time I press the Share button from the options menu, the current view / the app crashes and ...

Casual Listener

  Plan Premium Country  United States Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue There seems to be an issue with my Spotify where an...

saumya9888

Casual Listener

1073 Views

2 replies

1 likes

  • 1073 Views
  • 2 replies
  • 1 likes

Tablet mode on Mi Pad 4

PlanFreeDeviceMi Pad 4Operating SystemAndroid 8.1 Miui9 My Question or IssueTablet features not work in mi pad 4, I only can listen music on shuffle mode, but cannot select any song.

Newbie

  Plan Free Device Mi Pad 4 Operating System Android 8.1 Miui9   My Question or Issue Tablet features not work in mi pad 4, I only can listen music on shuffle mode, but cannot sele...

501 Views

0 replies

0 likes

  • 501 Views
  • 0 replies
  • 0 likes

most of screaming **bleep** murder missing

Only 3 tracks show PlanPremium Country Most of the album is missing from spotify only 3 tracks show up (title track, baby you don't wanna know and Blood in my eyes show up even after I hit save full albumDeviceSamsung Galaxy S4 and BLU Life One X2Ope...

Casual Listener

Only 3 tracks show  Plan Premium  Country  Most of the album is missing from spotify only 3 tracks show up (title track,  baby you don't wanna know and Blood in my eyes show u...

Jose_M

Spotify Star

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Coffee Break Spanish podcast error

Hi. I get an error when trying to access the Coffee Break Spanish podcast. Was working fine until a few days ago. Any help would be great.PlanPremiumCountryUK DeviceNexus 5xOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...

Newbie

Hi.  I get an error when trying to access the Coffee Break Spanish podcast. Was working fine until a few days ago. Any help would be great. Plan Premium Country UK  Device Nexus 5x ...

lusibg87s

Newbie

768 Views

1 replies

0 likes

podcast
  • 768 Views
  • 1 replies
  • 0 likes

Can't queue songs while casting

PlanPremiumCountryUKDeviceMoto G4Operating SystemAndroid 7.1 My Question or IssueSince updating to version 8.4.66.733 I can't add anything to the queue whilst casting (Chromecast audio). I can add to the queue when playing through my phone's speakers...

Newbie

Plan Premium Country UK Device Moto G4 Operating System Android 7.1   My Question or Issue Since updating to version 8.4.66.733 I can't add anything to the queue whilst casti...

mwstephensandah

Gig Goer

1889 Views

4 replies

19 likes

  • 1889 Views
  • 4 replies
  • 19 likes

Problem searching music even with wifi connected. I have a Galaxy S8.

PlanPremiumCountry SpainDeviceSamsung Galaxy 8Operating SystemAndroid OreoMy Question or Issue Even with wifi connected i can't search music. Message appear is: your aren't connected to internet. I tried erasing cache memory from spotify and the cell...

Casual Listener

Plan Premium Country  Spain Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue  Even with wifi connected i can't search music. Message appear is: your ...

Jose_M

Spotify Star

1708 Views

4 replies

0 likes

  • 1708 Views
  • 4 replies
  • 0 likes

can't share songs

PlanPremiumCountry United States of AmericaDevice(Google Pixel 2) My Question or Issue I just got a Google Pixel 2, but for some reason I can't share songs with anyone on it. When I press share, the app just closes. Is there a way to fix this?

Casual Listener

Plan Premium Country  United States of America Device (Google Pixel 2)   My Question or Issue  I just got a Google Pixel 2, but for some reason I can't share songs with anyone ...

Loxer

Community Legend

1042 Views

4 replies

2 likes

  • 1042 Views
  • 4 replies
  • 2 likes

App reset every time i want to share a song

Is anyone having the same issue . A few days ago on was going to share a song and every time I click share the app keep crashing and I'm unable to share any content . I'm currently using android 8.0.0

Newbie

Is anyone having the same issue . A few days ago on was going to share a song and every time I click share the app keep crashing and I'm unable to share any content . I'm currently using android 8.0.0

Loxer

Community Legend

753 Views

4 replies

1 likes

  • 753 Views
  • 4 replies
  • 1 likes

Can't find The **bleep** Put the Dinosaurs Here album

PlanPremiumCountry United StatesDeviceSamsung Galaxy S5Operating SystemAndroid Lollipop My Question or Issue I can't find "The **bleep** Put the Dinosaurs Here" album by Alice in Chains. Ever since their newest album was released August 24th, I can't...

Newbie

Plan Premium Country  United States Device Samsung Galaxy S5 Operating System Android Lollipop   My Question or Issue  I can't find "The **bleep** Put the Dinosaurs Here" alb...

Loxer

Community Legend

445 Views

1 replies

1 likes

  • 445 Views
  • 1 replies
  • 1 likes