Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 851994 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 851994 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17640 Views
  • 3 replies
  • 0 likes
  • 17640 Views
  • 3 replies
  • 0 likes

Músicas indisponíveis

Minhas músicas que estavam salvas, foram excluídas, como faço pra restaurar as antigas? Sou usuário Premium

  • Casual Listener
  • Minhas músicas que estavam salvas, foram excluídas, como faço pra restaurar as antigas? Sou usuário Premium  
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Adicionar artistas e músicas como favoritos

Minhas músicas que estavam salvas automaticamente foram excluídas, sou usuário Premium. Tenho que baixar todas de novo, queria que elas retornassem, o que faço? Ajuda por favor.

  • Casual Listener
  • Minhas músicas que estavam salvas automaticamente foram excluídas, sou usuário Premium.  Tenho que baixar todas de novo, queria que elas retornassem, o que faço? Ajuda por favor. 
  • 1553 Views
  • 0 replies
  • 0 likes
  • 1553 Views
  • 0 replies
  • 0 likes

Playing wrong/different song

So this isn't new but every other topic I've read is about how their songs get replaced with a different song including the name and everything, my issue is when I'm in one of my playlist and go directly to a specific song (that I've listened to coun...

  • Casual Listener
  • So this isn't new but every other topic I've read is about how their songs get replaced with a different song including the name and everything, my issue is when I'm in one of my playlist and go dire...
  • MrSimplicity
  • Casual Listener
  • 2177 Views
  • 4 replies
  • 4 likes
  • 2177 Views
  • 4 replies
  • 4 likes

Playback stutters and has cracks

Hey, I have spotify premium on my galaxy S8 and for a while now no matter what song I play the song will have random pauses throughout, when it should be playing in one continuous stream. Most of the songs I have are already downloaded locally to my ...

  • Newbie
  • Hey, I have spotify premium on my galaxy S8 and for a while now no matter what song I play the song will have random pauses throughout, when it should be playing in one continuous stream. Most of the...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Hans Zimmer Issue

I've added a few Hans Zimmer songs to my playlists over time - potc, instersteller and spirit just to name a few. Over the last few days, I can't play anything on my playlist or from the artist selection. It just refuses to play and I get an error me...

  • Visitor
  • I've added a few Hans Zimmer songs to my playlists over time - potc, instersteller and spirit just to name a few.   Over the last few days, I can't play anything on my playlist or from the art...
  • Joe
  • Community Legend
  • 653 Views
  • 1 replies
  • 0 likes
  • 653 Views
  • 1 replies
  • 0 likes

Playing music with Spotify through Android Auto causes Spotify to play music randomly

For the past month or so, whenever I listen to music in my car (play Spotify using Android Auto), my phone (a Galaxy S7) will randomly start playing the beginning of the album I was listening to after I stop the car and unplug my phone. It will conti...

  • Newbie
  • For the past month or so, whenever I listen to music in my car (play Spotify using Android Auto), my phone (a Galaxy S7) will randomly start playing the beginning of the album I was listening to afte...
  • 464 Views
  • 0 replies
  • 2 likes
  • 464 Views
  • 0 replies
  • 2 likes

Superuser Contribution Different Now Playing screen

The other day I was driving, listening to a Playlist, and the now playing screen was radically different, it had full screen album art, with the controls on top, but would disappear, it was a beautiful UI, and then it was gone when I changed playlist...

  • Newbie
  • The other day I was driving, listening to a Playlist, and the now playing screen was radically different, it had full screen album art, with the controls on top, but would disappear, it was a beautif...
  • joshfatal
  • Music Fan
  • 22272 Views
  • 12 replies
  • 2 likes
  • 22272 Views
  • 12 replies
  • 2 likes

Downloading local files to phone.

I recently switch to android so i copied my itunes music over to spotify. I got all my playlists finally figured out, but to save on data usage, i want to download all the songs to my phones storage. I hit download on the playlists but it only downlo...

  • Casual Listener
  • I recently switch to android so i copied my itunes music over to spotify. I got all my playlists finally figured out, but to save on data usage, i want to download all the songs to my phones storage....
  • justinkowalsky1
  • Casual Listener
  • 540 Views
  • 2 replies
  • 0 likes
  • 540 Views
  • 2 replies
  • 0 likes

Sd card corruted story all over again...

Spotify corrupted my sd card again... this keeps happening. I have a 128gb good samsung card and the app started to loose songs etc and ended up corrupting it. Not the first time and no solution yet...Aparently spotify is not made for external storag...

  • Regular
  • Spotify corrupted my sd card again... this keeps happening. I have a 128gb good samsung card and the app started to loose songs etc and ended up corrupting it. Not the first time and no solution yet....
  • 354 Views
  • 0 replies
  • 1 likes
  • 354 Views
  • 0 replies
  • 1 likes

Android Auto not working

Recently Spotify has stopped working with Android Auto, both in the car display and directly on the device - Samsung Galaxy S8. Cannot play music and it does not show anything in the library. This has only stopped working in the last 2 weeks or so. I...

  • Newbie
  • Recently Spotify has stopped working with Android Auto, both in the car display and directly on the device - Samsung Galaxy S8. Cannot play music and it does not show anything in the library. This ha...
  • raindoggbknyc
  • Newbie
  • 602 Views
  • 1 replies
  • 2 likes
  • 602 Views
  • 1 replies
  • 2 likes

App crashes when saving albums on home tab

When I have a full music library (having hit the 10000 song limit) saving an album on the homepage the app crashes the Android app, instead of gracefully handling the exceprion and displaying the "your all full up" message. On other activities it han...

  • Newbie
  • When I have a full music library (having hit the 10000 song limit) saving an album on the homepage the app crashes the Android app, instead of gracefully handling the exceprion and displaying the "yo...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Do I need a premium account to follow artists?

I don't get the option to follow artists (this is probably a stupid question, but I'm pretty new to Spotify)

  • Newbie
  • I don't get the option to follow artists (this is probably a stupid question, but I'm pretty new to Spotify)
  • 357 Views
  • 0 replies
  • 0 likes
  • 357 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Offline Xposed

Hi there, I have a Rooted Android phone with Xposed framework installed. However the app seems to think I'm offline. When I click on home it says "something went wrong." And I can't view any artists or radios. I can search things up and play music st...

  • Casual Listener
  • Hi there,  I have a Rooted Android phone with Xposed framework installed. However the app seems to think I'm offline. When I click on home it says "something went wrong." And I can't view any a...
  • Joe
  • Community Legend
  • 3231 Views
  • 3 replies
  • 0 likes
  • 3231 Views
  • 3 replies
  • 0 likes

Headphone controls not working as they should

As a regular user of Spotify on android I wanted to know something involving headphones.The ones I own have a single button that allows me to play/stop, skip or rewind music with one, two or three presses respectively.It works with every other music ...

  • Newbie
  • As a regular user of Spotify on android I wanted to know something involving headphones. The ones I own have a single button that allows me to play/stop, skip or rewind music with one, two or three ...
  • Joe
  • Community Legend
  • 3551 Views
  • 1 replies
  • 2 likes
  • 3551 Views
  • 1 replies
  • 2 likes

Streaming quality randomly switches to automatic

Normally, when I use Spotify on my Galaxy S7 on Wi-Fi, my streaming quality is always set to extreme quality. However, for the past few days, it would sometimes switch to automatic quality out of nowhere even if I have an excellent connection. How do...

  • Regular
  • Normally, when I use Spotify on my Galaxy S7 on Wi-Fi, my streaming quality is always set to extreme quality. However, for the past few days, it would sometimes switch to automatic quality out of now...
  • mad1998
  • Regular
  • 280 Views
  • 2 replies
  • 0 likes
  • 280 Views
  • 2 replies
  • 0 likes

Downloads disapearing

Hi just this week alone I've had to re-download all my music 3 times so far anyone any ideas y this might b

  • Casual Listener
  • Hi just this week alone I've had to re-download all my music 3 times so far anyone any ideas y this might b 
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

I am tired of spotify, since I changed my phone I cant download songs

Its been 3 days of trying to download the songs and since its not working I delete them and start downloading again, I pay for premium and still cant listen to the songs without an internet conexion, I have only one device and spotify keeps blocking ...

  • Newbie
  • Its been 3 days of trying to download the songs and since its not working I delete them and start downloading again, I pay for premium and still cant listen to the songs without an internet conexion,...
  • Joe
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Cannot play specific songs

HiWhenever I search for any song it presents me with the entire radio.I'm forced to play the entire radio rather than the one song I want.Please fix.

  • Newbie
  • Hi Whenever I search for any song it presents me with the entire radio. I'm forced to play the entire radio rather than the one song I want. Please fix.
  • Joe
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Solved!! Lockscreen-controls not working on Huawei P9

It is not possible to control the Huawei P9 with EMUI 5.0 and Andoid 7.0, just as with Google Play Music or the Music app. The only thing you can control is a notification, but that is very flawed. The Huawei support could not help me, and it apparen...

Music-with-Spotify.jpeg Music-normal.jpeg
  • Visitor
  • It is not possible to control the Huawei P9 with EMUI 5.0 and Andoid 7.0, just as with Google Play Music or the Music app. The only thing you can control is a notification, but that is very flawed. T...
  • user-removed
  • Not applicable
  • 44119 Views
  • 31 replies
  • 0 likes
  • 44119 Views
  • 31 replies
  • 0 likes

Spotify mirroring issue with Jaguar InControl

I recently upgraded to a Pixel 2, and now Spotify no longer mirrors properly on my 2017 Jaguar Fpace touchscreen Incontrol app. When I select Spotify on my touchscreen, instead of mirroring to the screen, Spotify displays on the phone with a skewed a...

  • Regular
  • I recently upgraded to a Pixel 2, and now Spotify no longer mirrors properly on my 2017 Jaguar Fpace touchscreen Incontrol app.  When I select Spotify on my touchscreen, instead of mirroring to ...
  • M0BIU5
  • Regular
  • 1796 Views
  • 8 replies
  • 2 likes
  • Jaguar InControl
    OREO
    Pixel 2
  • 1796 Views
  • 8 replies
  • 2 likes