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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387290 Views

545 replies

34 likes

Account
Free
  • 387290 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8039 Views

0 replies

7 likes

  • 8039 Views
  • 0 replies
  • 7 likes

Can't sync local files from windows 10 desktop to android phone

PlanPremium FamilyDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question>I added local files to my playlist on desktop>Said playlist is downloaded on both desktop and android phone>Local files playing fine on said playlist on desktop>Local ...

Casual Listener

Plan Premium Family Device Samsung Galaxy S8 Operating System Android 8.0.0   My Question >I added local files to my playlist on desktop >Said playlist is downloaded on both deskt...

TheBarthoLi

Roadie

632 Views

5 replies

0 likes

  • 632 Views
  • 5 replies
  • 0 likes

Superuser Contribution Songs undownloading

My Question or Issue If i am correct, i belive i started paying spotify money so that i can listen to songs offline? If that is the case then why the **bleep** are some songs occasionally undownloaded from my phone? I get a notification at the top of...

Regular

My Question or Issue   If i am correct, i belive i started paying spotify money so that i can listen to songs offline? If that is the case then why the **bleep** are some songs occasionally un...

Alfredo

Roadie

394 Views

1 replies

1 likes

  • 394 Views
  • 1 replies
  • 1 likes

Can`t play downloaded songs

PlanPremiumCountryMéxico DeviceHTC Desire 530Operating SystemAndroid 6 I've downloaded a couple songs, (they have the green arrow) but when i go offline mode they wont play. i already uninstall the app, clean the offline devices, reinstall the app bu...

Casual Listener

  Plan Premium Country México   Device HTC Desire 530 Operating System Android 6      I've downloaded a couple songs, (they have the green arrow) but when i ...

Billy-J

Spotify Star

572 Views

3 replies

0 likes

  • 572 Views
  • 3 replies
  • 0 likes

Solved!! Wrong GUI

Since two years (I think so) and on different android phones I always get the GUI from Apple iOS when I correctly download and install the spotify app from the Google play store. So guys what's wrong with my settings or your a/b tests?Thanks for your...

Casual Listener

Since two years (I think so) and on different android phones I always get the GUI from Apple iOS when I correctly download and install the spotify app from the Google play store. So guys what's wrong...

TheBarthoLi

Roadie

774 Views

3 replies

0 likes

  • 774 Views
  • 3 replies
  • 0 likes

Can not play the song "My Face" by Biga Ranx, the application skips to the next song

Hi, I have a student subscription, from Android phone (Samsung S4 Value Edition, gt-i9515) I can not play the song "My Face" by Biga Ranx. The application plays all the songs of the album "1988", but not this song in particular.I tried to play this s...

Newbie

Hi,   I have a student subscription, from Android phone (Samsung S4 Value Edition, gt-i9515) I can not play the song "My Face" by Biga Ranx. The application plays all the songs of the album "1...

TheBarthoLi

Roadie

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Block songs from being included in recommendations algorithm?

PlanPremiumCountryUSADeviceSamsung Galaxy S7 and Windows 10 DesktopOperating SystemAndroid Oreo/Windows 10 My Question or IssueLast summer someone phished my account or something (I've always been pretty good at recognizing sketchy phishing attempts ...

Newbie

Plan Premium Country USA Device Samsung Galaxy S7 and Windows 10 Desktop Operating System Android Oreo/Windows 10   My Question or Issue Last summer someone phished my account or ...

TheBarthoLi

Roadie

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Solved!! [app] One click for sync all my playlists

PlanPremiumCountry SpainDeviceLg G6Operating SystemAndroid My Question or Issue It's possible to make an option for download all my playlist at one time? Every time I reinstall Spotify i must go downloading my playlists one by one... It will be great...

Casual Listener

Plan Premium Country  Spain Device Lg G6 Operating System Android    My Question or Issue  It's possible to make an option for download all my playlist at one time? Ever...

TheBarthoLi

Roadie

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

Some tracks make distorted sounds at some points

Hey, I have a problem with some specific songs and is really annoying, I've tried many things to fix it and the problem still showing, basically, the songs at some specific points they sound distorted and cutted, sounds really bad and what's interest...

Casual Listener

Hey, I have a problem with some specific songs and is really annoying, I've tried many things to fix it and the problem still showing, basically, the songs at some specific points they sound distorte...

Ryanx0r

Composer

747 Views

4 replies

0 likes

Music
  • 747 Views
  • 4 replies
  • 0 likes

I can't watch videos

PlanPremiumCountry México DeviceSonyOperating SystemAndroid My Question or Issue I can't reproduce videos,it says it fails

Newbie

Plan Premium Country  México  Device Sony Operating System Android    My Question or Issue  I can't reproduce videos,it says it fails

Billy-J

Spotify Star

728 Views

1 replies

0 likes

  • 728 Views
  • 1 replies
  • 0 likes

Incorrect german translation in Android app

PlanPremiumCountry DEDeviceOnePlus 5Operating System Android Oreo My Question or IssueDuring the last major UI update of the Android app, one very misleading and incorrect translation was introduced.In the podcast section you used "Folgen herunterlad...

Newbie

  Plan Premium Country  DE Device OnePlus 5 Operating System  Android Oreo   My Question or Issue During the last major UI update of the Android app, one very misl...

TheBarthoLi

Roadie

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Is there a glitch going on spotify

In the app, in the favorites song section i had 7000 songs now its in 1000. Is this a glitch going on or what.

Roadie

In the app, in the favorites song section i had 7000 songs now its in 1000. Is this a glitch going on or what.        

Billy-J

Spotify Star

667 Views

5 replies

0 likes

  • 667 Views
  • 5 replies
  • 0 likes

Latest update re-sorted my playlists. How to sort playlist by artist and song title again?

Good Morning Everyone! My Spotify app updated last night, and, much to my unpleasant surprise, all my playlists are now re-sorted by artist and album! I've tried re-sorting every which way, but I can't get them back to artist and song title. I don't ...

Newbie

  Good Morning Everyone!  My Spotify app updated last night, and, much to my unpleasant surprise, all my playlists are now re-sorted by artist and album!  I've tried re-sorting every ...

TheBarthoLi

Roadie

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Oreo Notification Tile for Offline/Online is broken/misbehaving

PlanFamily PremiumCountryPhilippinesDeviceNokia 7 PlusOperating SystemAndroid Oreo 8.1 My Question or IssueI really appreciate the notification/quick setting tile of Spotify, allowing me to quickly toggle between online and offline mode. But to my di...

Visitor

Plan Family Premium Country Philippines Device Nokia 7 Plus Operating System Android Oreo 8.1   My Question or Issue I really appreciate the notification/quick setting tile of Spotify,...

user-removed

Not applicable

973 Views

2 replies

0 likes

  • 973 Views
  • 2 replies
  • 0 likes

Superuser Contribution Daily mix 1 changed entirely when I pressed it.

PlanFreeCountry United StatesDeviceAndroid Samsung Galaxy J3 MissionMy Question or Issue Today I opened my spotify app on my phone and saw I had a new daily mix 1. This was great because it was all comedians and I listen to a ton of comedians. Howeve...

Newbie

  Plan Free Country  United States Device Android Samsung Galaxy J3 Mission My Question or Issue  Today I opened my spotify app on my phone and saw I had a new daily mix 1. Thi...

Alfredo

Roadie

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline songs

PlanPremiumCountry CanadaDeviceOnePlus 5Operating SystemAndroid (Latest as of 02.08.2018)My Question or Issue Hi all, I recently noticed that Spotify doesn't download songs to my device (I have 20 GB of free Space). Whenever I try to download a song ...

Casual Listener

Plan Premium Country  Canada Device OnePlus 5 Operating System Android (Latest as of 02.08.2018) My Question or Issue  Hi all,   I recently  noticed that Spotify doesn'...

Alfredo

Roadie

689 Views

3 replies

0 likes

  • 689 Views
  • 3 replies
  • 0 likes

How to keep the Spotify Home Page on my IPOD from changing

PlanPremiumCountry USADeviceIPODOperating SystemAPPLE IPOD When I turn on my IPOD to listen to my spotify, I notice on the HOME PAGE that there are several automatic shown lines of Groups/Albums I might like. Recently there was a horizontal line of "...

Newbie

Plan Premium Country  USA Device IPOD Operating System APPLE IPOD   When I turn on my IPOD to listen to my spotify, I notice on the HOME PAGE that there are several automatic shown...

Ryanx0r

Composer

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Marie Gomez unavailable

PlanPremiumCountryBrazilDeviceMoto G 5Operating SystemAndroid My Question or IssueSoon as I heard about Marie Gomez' songs (Selena Gomez alter-ego), I went to search them on Spotify.They appear on search, but the song titles are grayish and the "Mari...

Newbie

Plan Premium Country Brazil Device Moto G 5 Operating System Android   My Question or Issue Soon as I heard about Marie Gomez' songs (Selena Gomez alter-ego), I went to search them on ...

Ryanx0r

Composer

779 Views

1 replies

0 likes

unavailable artist
Unavailable songs
  • 779 Views
  • 1 replies
  • 0 likes

After update Spotify has to download all the playlists again

PlanPremiumCountry: Panama DeviceCarMultiMedia System rk30 ChipsetOperating SystemAndroid Jelly Bean 4.2.2 My Question or IssueEvery time Spotify updates with a new version in all my playlists the "Download" button is set back to off. I have to reanb...

Casual Listener

  Plan Premium Country: Panama   Device CarMultiMedia System rk30 Chipset Operating System Android Jelly Bean 4.2.2   My Question or Issue Every time Spotify updates with ...

subnero2001

Casual Listener

436 Views

2 replies

0 likes

  • 436 Views
  • 2 replies
  • 0 likes

Relocate downloaded songs

Hello dear community,I have a Samsung S5 Neo, Premium account. I downloaded lots of songs, all of them on my phone memory.Now i said that spotify should save them on the sd card. But spotify didn't relocate the songs I have already downloaded. Has an...

Newbie

Hello dear community, I have a Samsung S5 Neo, Premium account.   I downloaded lots of songs, all of them on my phone memory. Now i said that spotify should save them on the sd card. Bu...

Billy-J

Spotify Star

2506 Views

1 replies

0 likes

  • 2506 Views
  • 1 replies
  • 0 likes

Sharing on Android

PlanPremiumCountryUSA DevicePixel 1Operating SystemN/A My Question or Issue When I click on the 'three dot' button, then click 'Share' the app just closes. I tried force stopping the app, clearing the cache, everything short of uninstalling and re-in...

Casual Listener

Plan Premium Country USA  Device Pixel 1 Operating System N/A   My Question or Issue  When I click on the 'three dot' button, then click 'Share' the app just closes. I t...

wolfblitzer

Casual Listener

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes