Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Trouble downloading

Trouble downloading

hi

I can't seem to download the songs

When i click "download" a message comes and says "go to settings to download with a phone" and i cant find where im supposed to go in settings?

Im actually french; here's the message in french (original)

"Allez dans paramètres ou réglages pour télécharger à l'aide d'un mobile"

Can someone help me please? I'd appreciate it thanks

 

Plan

Premium

Country

 Switzerland

Device

Samsung s7

Operating System

(Android)

 

 

Screenshot_20180818-215800_Spotify.jpg
Reply
2 Replies

Hey @Kuro2, welcome to the community 🙂

Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

Let me know how it goes!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi!
Concerning my problem, I actually solved it on my own by searching in the settings of spotify and not on my actual phone settings. I just had to click on downloading on phone and that's it, but thanks for taking your time on answering me
Have a nice day!

Suggested posts