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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111328 Views

26 replies

3 likes

  • 111328 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223934 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223934 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581189 Views

79 replies

3 likes

  • 581189 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478463 Views

577 replies

40 likes

Account
Free
  • 478463 Views
  • 577 replies
  • 40 likes

Solved!! Bad sound on headphones

I used the spotify premium for some time now and I usually listen to music with the 3.5mm jacks, but after this last update the sound is without any quality, without any kind of bass. It's like listening to music, with some very poor quality speakers...

Casual Listener

I used the spotify premium for some time now and I usually listen to music with the 3.5mm jacks, but after this last update the sound is without any quality, without any kind of bass. It's like liste...

Billy-J

Spotify Star

13157 Views

3 replies

0 likes

  • 13157 Views
  • 3 replies
  • 0 likes

Superuser Contribution Chasquidos y cortes de música

PlanPremiumCountry EspañaDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or Issue Desde hará 3 semanas que la música se escucha con pequeños cortes y chasquidos, incluso la música con calidad extrema. Como comprenderán, pagar por un s...

Casual Listener

  Plan Premium Country  España Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue  Desde hará 3 semanas que la música se escucha con peq...

Rmonjo

Casual Listener

1214 Views

3 replies

2 likes

  • 1214 Views
  • 3 replies
  • 2 likes

Poor app

This has been brewing inside me for a long time. I've been a premium member for about two years because honestly, the service for the price is hard to beat. But for well over a year, the app is horrendous. It's become exacerbated because I've been li...

Casual Listener

This has been brewing inside me for a long time. I've been a premium member for about two years because honestly, the service for the price is hard to beat. But for well over a year, the app is horre...

Temetius

Songwriter

734 Views

1 replies

1 likes

  • 734 Views
  • 1 replies
  • 1 likes

Solved!! Music stops playing

My Question or Issue When i am playing music with my BT headsett (KYGO A9 600) the songs stops playing most of the time. It can play trough 3 or 4 songs and midway in the 4th song it will just stop. I have to unlock the phone and go the the app and r...

Regular

    My Question or Issue  When i am playing music with my BT headsett (KYGO A9 600) the songs stops playing most of the time. It can play trough 3 or 4 songs and midway in the 4th s...

Madmao

Regular

4072 Views

8 replies

1 likes

  • 4072 Views
  • 8 replies
  • 1 likes

Spotify doesn't work

PlanPremiumCountry Finland Operating SystemAndroid huawei 8 My Question or Issue My spotify doesn't play music anymore normal.. it used to work just fine but now i can play around max. 10minutes music and it stops playing. Settings should be ok and i...

Newbie

Plan Premium Country  Finland   Operating System Android huawei 8   My Question or Issue  My spotify doesn't play music anymore normal.. it used to work just fine but now...

Billy-J

Spotify Star

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Can't sync local files from windows 10 desktop to android phone

PlanPremium FamilyDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question>I added local files to my playlist on desktop>Said playlist is downloaded on both desktop and android phone>Local files playing fine on said playlist on desktop>Local ...

Casual Listener

Plan Premium Family Device Samsung Galaxy S8 Operating System Android 8.0.0   My Question >I added local files to my playlist on desktop >Said playlist is downloaded on both deskt...

TheBarthoLi

Roadie

843 Views

5 replies

0 likes

  • 843 Views
  • 5 replies
  • 0 likes

Superuser Contribution Songs undownloading

My Question or Issue If i am correct, i belive i started paying spotify money so that i can listen to songs offline? If that is the case then why the **bleep** are some songs occasionally undownloaded from my phone? I get a notification at the top of...

Regular

My Question or Issue   If i am correct, i belive i started paying spotify money so that i can listen to songs offline? If that is the case then why the **bleep** are some songs occasionally un...

Alfredo

Roadie

531 Views

1 replies

1 likes

  • 531 Views
  • 1 replies
  • 1 likes

Can`t play downloaded songs

PlanPremiumCountryMéxico DeviceHTC Desire 530Operating SystemAndroid 6 I've downloaded a couple songs, (they have the green arrow) but when i go offline mode they wont play. i already uninstall the app, clean the offline devices, reinstall the app bu...

Casual Listener

  Plan Premium Country México   Device HTC Desire 530 Operating System Android 6      I've downloaded a couple songs, (they have the green arrow) but when i ...

Billy-J

Spotify Star

674 Views

3 replies

0 likes

  • 674 Views
  • 3 replies
  • 0 likes

Solved!! Wrong GUI

Since two years (I think so) and on different android phones I always get the GUI from Apple iOS when I correctly download and install the spotify app from the Google play store. So guys what's wrong with my settings or your a/b tests?Thanks for your...

Casual Listener

Since two years (I think so) and on different android phones I always get the GUI from Apple iOS when I correctly download and install the spotify app from the Google play store. So guys what's wrong...

TheBarthoLi

Roadie

997 Views

3 replies

0 likes

  • 997 Views
  • 3 replies
  • 0 likes

Can not play the song "My Face" by Biga Ranx, the application skips to the next song

Hi, I have a student subscription, from Android phone (Samsung S4 Value Edition, gt-i9515) I can not play the song "My Face" by Biga Ranx. The application plays all the songs of the album "1988", but not this song in particular.I tried to play this s...

Newbie

Hi,   I have a student subscription, from Android phone (Samsung S4 Value Edition, gt-i9515) I can not play the song "My Face" by Biga Ranx. The application plays all the songs of the album "1...

TheBarthoLi

Roadie

565 Views

1 replies

0 likes

  • 565 Views
  • 1 replies
  • 0 likes

Block songs from being included in recommendations algorithm?

PlanPremiumCountryUSADeviceSamsung Galaxy S7 and Windows 10 DesktopOperating SystemAndroid Oreo/Windows 10 My Question or IssueLast summer someone phished my account or something (I've always been pretty good at recognizing sketchy phishing attempts ...

Newbie

Plan Premium Country USA Device Samsung Galaxy S7 and Windows 10 Desktop Operating System Android Oreo/Windows 10   My Question or Issue Last summer someone phished my account or ...

TheBarthoLi

Roadie

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Solved!! [app] One click for sync all my playlists

PlanPremiumCountry SpainDeviceLg G6Operating SystemAndroid My Question or Issue It's possible to make an option for download all my playlist at one time? Every time I reinstall Spotify i must go downloading my playlists one by one... It will be great...

Casual Listener

Plan Premium Country  Spain Device Lg G6 Operating System Android    My Question or Issue  It's possible to make an option for download all my playlist at one time? Ever...

TheBarthoLi

Roadie

603 Views

1 replies

0 likes

  • 603 Views
  • 1 replies
  • 0 likes

Some tracks make distorted sounds at some points

Hey, I have a problem with some specific songs and is really annoying, I've tried many things to fix it and the problem still showing, basically, the songs at some specific points they sound distorted and cutted, sounds really bad and what's interest...

Casual Listener

Hey, I have a problem with some specific songs and is really annoying, I've tried many things to fix it and the problem still showing, basically, the songs at some specific points they sound distorte...

Ryanx0r

Composer

905 Views

4 replies

0 likes

Music
  • 905 Views
  • 4 replies
  • 0 likes

I can't watch videos

PlanPremiumCountry México DeviceSonyOperating SystemAndroid My Question or Issue I can't reproduce videos,it says it fails

Newbie

Plan Premium Country  México  Device Sony Operating System Android    My Question or Issue  I can't reproduce videos,it says it fails

Billy-J

Spotify Star

785 Views

1 replies

0 likes

  • 785 Views
  • 1 replies
  • 0 likes

Incorrect german translation in Android app

PlanPremiumCountry DEDeviceOnePlus 5Operating System Android Oreo My Question or IssueDuring the last major UI update of the Android app, one very misleading and incorrect translation was introduced.In the podcast section you used "Folgen herunterlad...

Newbie

  Plan Premium Country  DE Device OnePlus 5 Operating System  Android Oreo   My Question or Issue During the last major UI update of the Android app, one very misl...

TheBarthoLi

Roadie

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Is there a glitch going on spotify

In the app, in the favorites song section i had 7000 songs now its in 1000. Is this a glitch going on or what.

Roadie

In the app, in the favorites song section i had 7000 songs now its in 1000. Is this a glitch going on or what.        

Billy-J

Spotify Star

833 Views

5 replies

0 likes

  • 833 Views
  • 5 replies
  • 0 likes

Latest update re-sorted my playlists. How to sort playlist by artist and song title again?

Good Morning Everyone! My Spotify app updated last night, and, much to my unpleasant surprise, all my playlists are now re-sorted by artist and album! I've tried re-sorting every which way, but I can't get them back to artist and song title. I don't ...

Newbie

  Good Morning Everyone!  My Spotify app updated last night, and, much to my unpleasant surprise, all my playlists are now re-sorted by artist and album!  I've tried re-sorting every ...

TheBarthoLi

Roadie

630 Views

1 replies

0 likes

  • 630 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Oreo Notification Tile for Offline/Online is broken/misbehaving

PlanFamily PremiumCountryPhilippinesDeviceNokia 7 PlusOperating SystemAndroid Oreo 8.1 My Question or IssueI really appreciate the notification/quick setting tile of Spotify, allowing me to quickly toggle between online and offline mode. But to my di...

Visitor

Plan Family Premium Country Philippines Device Nokia 7 Plus Operating System Android Oreo 8.1   My Question or Issue I really appreciate the notification/quick setting tile of Spotify,...

user-removed

Not applicable

1071 Views

2 replies

0 likes

  • 1071 Views
  • 2 replies
  • 0 likes

Superuser Contribution Daily mix 1 changed entirely when I pressed it.

PlanFreeCountry United StatesDeviceAndroid Samsung Galaxy J3 MissionMy Question or Issue Today I opened my spotify app on my phone and saw I had a new daily mix 1. This was great because it was all comedians and I listen to a ton of comedians. Howeve...

Newbie

  Plan Free Country  United States Device Android Samsung Galaxy J3 Mission My Question or Issue  Today I opened my spotify app on my phone and saw I had a new daily mix 1. Thi...

Alfredo

Roadie

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline songs

PlanPremiumCountry CanadaDeviceOnePlus 5Operating SystemAndroid (Latest as of 02.08.2018)My Question or Issue Hi all, I recently noticed that Spotify doesn't download songs to my device (I have 20 GB of free Space). Whenever I try to download a song ...

Casual Listener

Plan Premium Country  Canada Device OnePlus 5 Operating System Android (Latest as of 02.08.2018) My Question or Issue  Hi all,   I recently  noticed that Spotify doesn'...

Alfredo

Roadie

817 Views

3 replies

0 likes

  • 817 Views
  • 3 replies
  • 0 likes