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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

374202 Views

541 replies

34 likes

Account
Free
  • 374202 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7470 Views

0 replies

7 likes

  • 7470 Views
  • 0 replies
  • 7 likes

Superuser Contribution Spotify App loses settings

PlanPremiumCountry GermanyDeviceSamsung Galaxy S7 Operating SystemAndroid 8.0.0 My Question or Issue Hi, Since I updated my Galaxy S7 to Android 8, my Spotify App loses settings quite often. Music Quality switches fron high to automatic and I always ...

Casual Listener

Plan Premium Country  Germany Device Samsung Galaxy S7   Operating System Android 8.0.0   My Question or Issue   Hi,  Since I updated my Galaxy S7 to Android 8, ...

Fak3V

Casual Listener

927 Views

3 replies

3 likes

  • 927 Views
  • 3 replies
  • 3 likes

Superuser Contribution App plays instead of desktop

Plan: PremiumCountry: US DevicePixel 2 XL, and Macbook Pro mid 2015)Operating System(OS X High Sierra, Android 8.1.0) Spotify, you woke my one month old son up. He was being extra extra fussy and so I sat with him in the nursery playing a lullaby on ...

Visitor

Plan: Premium Country: US   Device Pixel 2 XL, and Macbook Pro mid 2015) Operating System (OS X High Sierra, Android 8.1.0)   Spotify, you woke my one month old son up.  ...

GCWright

Gig Goer

1355 Views

10 replies

0 likes

  • 1355 Views
  • 10 replies
  • 0 likes

I can't delete the data of Spotify

PlanPremiumCountry France My Question or IssueHi,I have a problem with Spotify's data. I have download a big playlist on my phone who take all the space on my phone memory. So I tried to uninstall Spotify to get my memory back. But now Spotify is uni...

Casual Listener

Plan Premium Country  France     My Question or Issue Hi, I have a problem with Spotify's data. I have download a big playlist on my phone who take all the space on my phone me...

Jose_M

Spotify Star

2340 Views

4 replies

0 likes

  • 2340 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify closed itself after going tot the current playing song

PlanPremiumCountry NetherlandsDeviceAcerOperating SystemAndroid (4.4.2) My Question or Issue After An update met Spotify relaunches itself and stops playing the current song after i wanted to go to the current playing song. Opening Spotify itself doe...

Casual Listener

Plan Premium Country  Netherlands Device Acer Operating System Android (4.4.2)   My Question or Issue  After An update met Spotify relaunches itself and stops playing the cur...

tomsat50

Music Fan

876 Views

8 replies

1 likes

  • 876 Views
  • 8 replies
  • 1 likes

does shuffle even work on the free version

Becauase it really feels like It doesn't do it at all if you wanna reshuffle your playlist or whatever. When ever i want to actually shuffle i have to erase the data and start over and shuffle it again so it an make a new playlist. It's really frustr...

Roadie

Becauase it really feels like It doesn't do it at all if you wanna reshuffle your playlist or whatever.  When ever i want to actually shuffle i have to erase the data and start over and shuffle ...

lumster49

Roadie

654 Views

6 replies

0 likes

  • 654 Views
  • 6 replies
  • 0 likes

Superuser Contribution Blank screen after tapping the music player bar at the bottom

That's my problem. Whenever I try to touch it, the app show nothing but a beautiful grey screen. After a while the app crash and close. Also when there's an ad, whether I choose to watch it or skip it, the app will crash. I rebooted my phone, reinsta...

Regular

That's my problem. Whenever I try to touch it, the app show nothing but a beautiful grey screen. After a while the app crash and close. Also when there's an ad, whether I choose to watch it or skip i...

Alfredo

Roadie

608 Views

4 replies

0 likes

  • 608 Views
  • 4 replies
  • 0 likes

My Spotify Will Not Stop Allowing Someone Else to Take Over My Account

PlanPremiumCountry USDeviceGalaxy Note 8Operating SystemAndroid 8.0.0 My Question or IssueA while back, my Spotify started connecting to another device and allowing them to control music and play it on their device. The device is tagged PS4-475. I've...

Newbie

Plan Premium Country  US Device Galaxy Note 8 Operating System Android 8.0.0     My Question or Issue A while back, my Spotify started connecting to another device and allow...

Noah

Spotify Star

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify streaming on bmw not working.

PlanPremiumCountry United kingdomSamsung galaxy s8Operating SystemAndroid Oreo My Question or Issue Streaming of spotify over usb using the connected app used to work. This now no longer works once ive updated to android oreo (8.0). Ive tried using m...

Newbie

Plan Premium Country  United kingdom Samsung galaxy s8 Operating System Android Oreo   My Question or Issue  Streaming of spotify over usb using the connected app used to...

SergioDavid

Roadie

606 Views

1 replies

0 likes

  • 606 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alle Lieder gelöscht

Hallo,Ich habe den "Herunterladen Hebel " grundsätzlich bei meinen "Songs" aktiviert. Also wenn ich ein neues Lied hinzufüge wird dieses automatisch auch heruntergeladen weil der "Download Hebel" ja so eingestellt ist dass es alle lieder immer herunt...

Regular

Hallo, Ich habe den "Herunterladen Hebel " grundsätzlich bei meinen "Songs" aktiviert. Also wenn ich ein neues Lied hinzufüge wird dieses automatisch auch heruntergeladen weil der "Download Hebel" j...

SergioDavid

Roadie

11334 Views

1 replies

0 likes

  • 11334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error en la descarga

PlanPremiumCountryMexico Device(Motorola, Moto G5S Plus)Operating System(Android 7.1.1) My Question or Issue El dia de hoy (en que estoy publicando este post) compre una tarjeta de premium con plazo de 6 meses, lo primero que quize hacer fue descarga...

Newbie

  Plan Premium Country Mexico   Device (Motorola, Moto G5S Plus) Operating System (Android 7.1.1)   My Question or Issue  El dia de hoy (en que estoy publicando este p...

SergioDavid

Roadie

619 Views

1 replies

0 likes

  • 619 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Using Up Internal and SD Card Storage Even When Deleted

So I've been having memory issues, similar to a lot of people, yet which I'm yet to find a solution for. I have a 16GB memory card and 16GB internal storage on my Samsung android phone. Spotify had been saving to my internal memory, but that was full...

Newbie

So I've been having memory issues, similar to a lot of people, yet which I'm yet to find a solution for. I have a 16GB memory card and 16GB internal storage on my Samsung android phone. Spotify had b...

SergioDavid

Roadie

620 Views

1 replies

0 likes

  • 620 Views
  • 1 replies
  • 0 likes

Online and Offline Mode

PlanPremium for FamilyCountry IndonesiaDeviceSamsung Galaxy A7 (2016)Operating SystemAndroid 7 (Nougat) My Question or Issue I re-installed Spotify app on my phone yesterday and since then, it shows offline mode. I use full mobile data and sometimes ...

Newbie

Plan Premium for Family Country  Indonesia Device Samsung Galaxy A7 (2016) Operating System Android 7 (Nougat)   My Question or Issue  I re-installed Spotify app on my phone ...

Billy-J

Spotify Star

530 Views

3 replies

0 likes

  • 530 Views
  • 3 replies
  • 0 likes

Superuser Contribution All songs deleted after restart

I have my sd card as my storage for music. But everytime I restart my phone all songs are deleted. Over and over again.

Regular

I have my sd card as my storage for music.  But everytime I restart my phone all songs are deleted. Over and over again. 

Melody

Spotify

1812 Views

2 replies

2 likes

  • 1812 Views
  • 2 replies
  • 2 likes

Solved!! Freeze and black screen when playing full screen album art songs

PlanPremiumCountryCanadaDeviceSamsung Galaxy S7 EdgeOperating SystemSamsung Experience 9.0 with Android OreoVersion: G935W8VLU3CRE3/G935W8OYA3CRE3/G935W8VLU3CRE3 My Question or IssueI have been getting this issue for a couple of weeks. Every Spotify ...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy S7 Edge Operating System Samsung Experience 9.0 with Android Oreo Version: G935W8VLU3CRE3/G935W8OYA3CRE3/G935W8VLU3CRE3   My Question ...

Moulel

Casual Listener

1693 Views

1 replies

0 likes

  • 1693 Views
  • 1 replies
  • 0 likes

Solved!! Change Shuffle Play button

Is there any way to change the Shuffle Play button to just say Play or just remove it altogether? I never want to use Shuffle Play. Why is it there? I'm fine with the order in which songs are arrange on an album or play list. I honestly do not unders...

Casual Listener

Is there any way to change the Shuffle Play button to just say Play or just remove it altogether?   I never want to use Shuffle Play.  Why is it there?  I'm fine with the order in wh...

Billy-J

Spotify Star

6606 Views

5 replies

9 likes

  • 6606 Views
  • 5 replies
  • 9 likes

Problem with displaying song details

PlanFreeCountryVietnamDeviceSamsung Galaxy E7Operating SystemAndroid My Question or IssueHi, please help me with this issue. I don't know why, when I tap on the song title (to see its details), my screen turns black like this: And it stops playing mu...

Regular

Plan Free Country Vietnam Device Samsung Galaxy E7 Operating System Android   My Question or Issue Hi, please help me with this issue. I don't know why, when I tap on the song title (t...

KhanhPham

Regular

1092 Views

11 replies

0 likes

  • 1092 Views
  • 11 replies
  • 0 likes

Music stops after every song

PlanFreeCountry SweDeviceHuawei P20 proOperating SystemAndroid My Question or Issue Music stops after every song. Need to press play for The music to continue. I'm playing music online. I have:Restarted my phone Clean reinstallSwitched between wifi a...

Newbie

  Plan Free Country  Swe Device Huawei P20 pro Operating System Android   My Question or Issue   Music stops after every song. Need to press play for The music to cont...

Billy-J

Spotify Star

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Deleting My Cache

So, I want to free up space on my phone. My Spotify cache takes up 1.6GB of storage. If I delete my cache, what do I lose? I've searched online but it's not very clear. Any help would be appreciated

Casual Listener

So, I want to free up space on my phone. My Spotify cache takes up 1.6GB of storage.   If I delete my cache, what do I lose? I've searched online but it's not very clear.   Any help wou...

Loxer

Community Legend

490 Views

1 replies

0 likes

Cache Removal
  • 490 Views
  • 1 replies
  • 0 likes

CONNECTION FAILED (VIVO V9)

PlanPremiumCountry MalaysiaDeviceVivo V9Operating SystemAndroidMy Question or Issue Hi. I cant open my spotify because the image (attached below) appeared everytime I open the app. I have to uninstall and reinstall then it worked. But few hrs later i...

Casual Listener

Plan Premium Country  Malaysia Device Vivo V9 Operating System Android My Question or Issue  Hi. I cant open my spotify because the image (attached below) appeared everytime I open...

youngmai9

Casual Listener

672 Views

2 replies

0 likes

  • 672 Views
  • 2 replies
  • 0 likes

Superuser Contribution Various issues with Spotify app on Galaxy S7 running Android Oreo (8.0)

PlanPremiumCountryFinlandDeviceSamsung Galaxy S7Operating SystemAndroid Oreo (8.0) (Samsung official Nordic ROM, no root or customs)Spotify version8.4.63.584 armV7 My Question or IssueThe Spotify app has been behaving badly for some time now, having ...

Music Fan

Plan Premium Country Finland Device Samsung Galaxy S7 Operating System Android Oreo (8.0) (Samsung official Nordic ROM, no root or customs) Spotify version 8.4.63.584 armV7   My Quest...

JulianA_Bogota

Roadie

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes