Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hey guys. I'm trying to figure out why Spotify keeps downloading music to my phone. I have gone to every playlist and removed the download option. I deleted all the data, cleared the cache and reinstalled the app. After doing all these steps Spotify ...
Hey guys. I'm trying to figure out why Spotify keeps downloading music to my phone. I have gone to every playlist and removed the download option. I deleted all the data, cleared the cache and...
Newbie
1036 Views
5 replies
0 likes
PlanPremiumCountryIndonesiaDeviceOppo R829Operating SystemColorOS V1.0.0i (based on Android 4.2.2) My Question or IssueI'm using most updated version of the app. I can't access podcasts and when I click any podcast, there's no response. I can still a...
Plan Premium Country Indonesia Device Oppo R829 Operating System ColorOS V1.0.0i (based on Android 4.2.2) My Question or Issue I'm using most updated version of the app. I ca...
Community Legend
906 Views
1 replies
0 likes
PlanPremiumCountry EspañaDeviceBQ X5 PlusOperating SystemAndroid 7.1.1 My Question or Issue Tengo la aplicación actualizada a la última versión y continuo con la antivan interfaz porfavor ayuda, Gracias
Plan Premium Country España Device BQ X5 Plus Operating System Android 7.1.1 My Question or Issue Tengo la aplicación actualizada a la última versión y continuo con la an...
593 Views
0 replies
2 likes
My Issue:So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone please help me with this?PlanPremiumCountryNetherlands De...
My Issue: So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone plea...
Community Legend
1083 Views
1 replies
0 likes
My Issue:So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone please help me with this?PlanPremiumCountryNetherlands De...
My Issue: So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone plea...
Community Legend
770 Views
1 replies
0 likes
PlanPremiumCountryFrance Devicesamsung Galaxy A5 2017Operating SystemAndroid Oreo My Question or Issue What is the cache limit of the Android app? It seems that it doesn't exist...Thanks.
Plan Premium Country France Device samsung Galaxy A5 2017 Operating System Android Oreo My Question or Issue What is the cache limit of the Android app? It seems t...
Community Legend
3781 Views
2 replies
5 likes
My Issue:So, i've been trying to listen music when. But when i turn my phone off or bring the app to the background, i made an video of it to show you how it sounds, can someone please help me with this?PlanPremiumCountryNetherlands Device(Dogee Mix)...
My Issue: So, i've been trying to listen music when. But when i turn my phone off or bring the app to the background, i made an video of it to show you how it sounds, can someone please help me with...
Community Legend
1080 Views
1 replies
0 likes
PlanPremiumCountry CanadaDevicePixelOperating SystemAndroid 8.1.0 My Question or IssueI'm connected to the internet but can't browse, search, or use radio on spotify. I've done a clean install, and I'm able to browse websites on wifi and mobile, but ...
Plan Premium Country Canada Device Pixel Operating System Android 8.1.0 My Question or Issue I'm connected to the internet but can't browse, search, or use radio on spotify. I'...
Casual Listener
800 Views
1 replies
2 likes
PlanPremiumCountry DeviceHuawei p20lit3Operating SystemEmui 8.0 My Question or Issue My new phone just started to automatically pause the music after 10 second of standby and I already tried to disactivate the battery saving on Spotify. How I can fix...
Plan Premium Country Device Huawei p20lit3 Operating System Emui 8.0 My Question or Issue My new phone just started to automatically pause the music after ...
Roadie
937 Views
1 replies
0 likes
PlanPremiumCountryNetherlands DeviceHuawei mate sOperating SystemMarshmallow My Question or IssueHow do I watch videos? Bc when I click browse I don't see video/show and how do I see a animated album cover. When I click on a song I don't see an anima...
Plan Premium Country Netherlands Device Huawei mate s Operating System Marshmallow My Question or Issue How do I watch videos? Bc when I click browse I don't see vide...
401 Views
0 replies
0 likes
PlanPremiumCountry Perú DeviceHuawei P smartOperating SystemAndroid My Question or Issue Hello, I started using Spotify not too long ago and I instantly became premium, it seems to me the radio feature used to work just fine but now (maybe after the ...
Plan Premium Country Perú Device Huawei P smart Operating System Android My Question or Issue Hello, I started using Spotify not t...
Community Legend
576 Views
1 replies
0 likes
I have a Spotify Premium account and over the years have created a number of Playlists. A number of my older playlists however are now greyed out, majority of songs in them are greyed out with others still available. I have reset my phone, Samsung S8...
I have a Spotify Premium account and over the years have created a number of Playlists. A number of my older playlists however are now greyed out, majority of songs in them are greyed out with ...
Roadie
852 Views
3 replies
0 likes
Before, I could type in a artist in my Playlist and press shuffle to shuffle among the filtered results. That doesn't work anymore. Shuffling result in a shuffle of all the songs in the Playlist. Same thing with just playing the first song and lettin...
Before, I could type in a artist in my Playlist and press shuffle to shuffle among the filtered results. That doesn't work anymore. Shuffling result in a shuffle of all the songs in the Playlist. Sam...
Regular
2214 Views
3 replies
11 likes
PlanPremiumCountryUSA DeviceLG V30+Operating SystemAndroid Oreo (8.0) My Question or Issue I keep getting a red error message at the top of my page saying I must update my system as Spotify needs Android 4.1 or higher to run. I am running Android 8.0...
Plan Premium Country USA Device LG V30+ Operating System Android Oreo (8.0) My Question or Issue I keep getting a red error message at the top of my page saying I must ...
Community Legend
660 Views
1 replies
0 likes
PlanPremiumCountry United States of AmericaDevice(Motorola Moto 4G)Operating System My Question or Issue
Plan Premium Country United States of America Device (Motorola Moto 4G) Operating System My Question or Issue
Community Legend
530 Views
1 replies
0 likes
Every time I search for a song in the Spotify app now, the shuffle/repeat buttons are gone and I can't do anything about it. I am sick and tired of this, I just want to repeat the songs I search in peace but I can't do that anymore. I understand that...
Every time I search for a song in the Spotify app now, the shuffle/repeat buttons are gone and I can't do anything about it. I am sick and tired of this, I just want to repeat the songs I search in p...
Community Legend
780 Views
1 replies
0 likes
PlanPremiumCountry BeazilDeviceMotorola x4Operating SystemAndroid Oreo My Question or Issue I have a problem that when I put in the next song of a cut, this happens every time I start the next track, even when I put in half the song of a cut, I unins...
Plan Premium Country Beazil Device Motorola x4 Operating System Android Oreo My Question or Issue I have a problem that when I put in the next song of...
Spotify Star
481 Views
1 replies
0 likes
PlanPremiumCountry FranceDeviceLg G4Operating SystemAndroid My Question or IssueI'd like to use play queue, listening to daily mix and find a good song, then insert the related album and pursue with the end of the daily mix.Unfortunately it is someti...
Plan Premium Country France Device Lg G4 Operating System Android My Question or Issue I'd like to use play queue, listening to daily mix and find a good song, then insert the ...
569 Views
0 replies
0 likes
Premium.Samsung s7 android 7.0. My Question or IssueI use Sleep as Android as my alarm clock launching Spotify to play my current playlist which I set the night before. In the morning it adds some random playlist. Even it it does play my chosen playl...
Premium. Samsung s7 android 7.0. My Question or Issue I use Sleep as Android as my alarm clock launching Spotify to play my current playlist which I set the night before. In the m...
Roadie
908 Views
1 replies
4 likes
PlanFreeCountryPortugalDeviceXiaomi Redmi 5 and Chrome Browser (PC)Operating SystemAndroid 7.1.2 with MIUI 9.6.3.0 My Question or Issue I have a problem that my music is not syncing in my devices. I put the screenshots down below (Attachments) to you...
Plan Free Country Portugal Device Xiaomi Redmi 5 and Chrome Browser (PC) Operating System Android 7.1.2 with MIUI 9.6.3.0 My Question or Issue I have a problem that my music is...
Roadie
2357 Views
3 replies
0 likes
