Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
118863 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
239818 Views
153 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
600765 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
493123 Views
581 replies
42 likes
Plan: PremiumCountry: USADevice: Samsung Galaxy S8 ActiveOperating System: Android OreoMy Question or Issue: Desktop web app works fine. Only on my mobile device, filtering a playlist and then attempting to play ONLY the filtered songs fails and reve...
Plan: Premium Country: USA Device: Samsung Galaxy S8 Active Operating System: Android Oreo My Question or Issue: Desktop web app works fine. Only on my mobile...
Newbie
2070 Views
6 replies
0 likes
I have an honor 5c and a free account. When playing music, I can't see the queue. I haven't been able to edit it before either, but after the new update I can't even see it. I'm down with it normally because I can't edit it. But I can't see it or edi...
I have an honor 5c and a free account. When playing music, I can't see the queue. I haven't been able to edit it before either, but after the new update I can't even see it. I'm down with it normally...
630 Views
0 replies
0 likes
PlanPremiumCountry UkDevice Samsung A3 2017Operating System Android Oreo My Question or IssueSpotify keeps switching my storage from external to internal and now can't seem to be able to switch storage back ... stupid ... Spotify stop flipping about ...
Plan Premium Country Uk Device Samsung A3 2017 Operating System Android Oreo My Question or Issue Spotify keeps switching my storage from external to i...
Spotify Star
18285 Views
5 replies
1 likes
Plan PremiumCountry SwitzerlandDevice Huawei Mate 10 ProOperating System Android Oreo My Question or Issue There is a song that appears on the windows desktop app version of Spotify, but not the (Android) mobile version. Is there: (i) a reason for th...
Plan Premium Country Switzerland Device Huawei Mate 10 Pro Operating System Android Oreo My Question or Issue There is a song that appears on the w...
Casual Listener
711 Views
2 replies
0 likes
Hello I have Huawei Mate 10 Pro. I have a bug in the spotify, when I play my saved songs it is showed to me like in the picture 0:00. The song plays but it doesnt show that, only if I exit and open the song again it goes regular. Thanks from advance,...
Hello I have Huawei Mate 10 Pro. I have a bug in the spotify, when I play my saved songs it is showed to me like in the picture 0:00. The song plays but it doesnt show that, only if I exit and...
Community Legend
788 Views
1 replies
0 likes
PlanFreeland NederlandApparaatHuawei p20 liteBesturingssysteemAndroid. Mijn vraag of probleem Ik heb momenteel een free versie om het te proberen maar loop tegen een probleem op. Als ik een naar een artiest zoek en die gevonden heb wil ik zijn nummer...
Plan Free land Nederland Apparaat Huawei p20 lite Besturingssysteem Android. Mijn vraag of probleem Ik heb momenteel een free versie om het te proberen maar loop te...
Roadie
2284 Views
3 replies
0 likes
PlanPremiumCountry Germany DeviceSamsung Galaxy A5Operating SystemAndroid 8.0.0 My Question or IssueI downloaded music onto my spotify account on my desktop and now im not able to listen to these songs on my smartphone. Is there a way to do this ? I ...
Plan Premium Country Germany Device Samsung Galaxy A5 Operating System Android 8.0.0 My Question or Issue I downloaded music onto my spotify account on my desktop and now im...
Casual Listener
1086 Views
6 replies
0 likes
PlanFree/PremiumCountry United States DeviceSamsung Galaxy S7Operating SystemAndroidMy Question or IssueWhy am I being forced to keep a song I can't listen to? This is a really annoying "feature"
Plan Free/Premium Country United States Device Samsung Galaxy S7 Operating System Android My Question or Issue Why am I being forced to keep a song I can't listen to? This is a r...
Roadie
500 Views
1 replies
0 likes
PlanPremiumCountry USADeviceMoto E4 PlusOperating SystemAndroid My Question or IssueI just updated to the most recent version of Spotify this morning, and when I went to download my music to my SD card (the downloads just erase themselves from time t...
Plan Premium Country USA Device Moto E4 Plus Operating System Android My Question or Issue I just updated to the most recent version of Spotify this morning, and when I went to...
Regular
972 Views
2 replies
0 likes
PlanPremiumCountryGermanyDeviceAcer R13 Chromebook (32GB)Operating SystemChrome OS with Android 7.1.1 My Question or Issue Hey! This is a pretty uncommon question, as there aren't many Chromebook users in my country, but I'm trying to change the stor...
Plan Premium Country Germany Device Acer R13 Chromebook (32GB) Operating System Chrome OS with Android 7.1.1 My Question or Issue Hey! This is a pretty uncommon question, as th...
Roadie
3661 Views
1 replies
6 likes
I know one thing. Deezer and Amazon have more. I have at least one album I can't get on Spotify that I can get on Deezer and Amazon. I know there are more. I just signed up to a Pringles promotion for 4 months free Deezer and the email they sent me c...
I know one thing. Deezer and Amazon have more. I have at least one album I can't get on Spotify that I can get on Deezer and Amazon. I know there are more. I just signed up to a Pringles pr...
Spotify Star
956 Views
1 replies
0 likes
PlanPremiumCountrySwedenDeviceHuawei Honor 8 LiteOperating SystemAndroid 7.0 My Question or Issue If I add one or more whole albums they appear in alphabetical order and not sorted by album and song order (according to the album added). I have the pl...
Plan Premium Country Sweden Device Huawei Honor 8 Lite Operating System Android 7.0 My Question or Issue If I add one or more whole albums they appear in alphabetical order and...
Casual Listener
2426 Views
10 replies
0 likes
PlanPremiumCountry Finland DeviceSony Xperia Z5 Android 7.1.1Operating SystemAndroid 7.1.1 My Question or IssueWhenever I use the 'Search this playlist' function, eg. type "Mustasch" in the textfield, I see only songs by Mustasch and/or songs that co...
Plan Premium Country Finland Device Sony Xperia Z5 Android 7.1.1 Operating System Android 7.1.1 My Question or Issue Whenever I use the 'Search this playlist' function, eg....
Regular
947 Views
3 replies
0 likes
It's frustrating how Spotify in mobile cannot be louder than it is even at maximum volume with or without equalizer and normalization. It gets more useless in the middle of an extreme workout, unless you have powerful headphones that have an independ...
It's frustrating how Spotify in mobile cannot be louder than it is even at maximum volume with or without equalizer and normalization. It gets more useless in the middle of an extreme workout, unless...
Spotify Star
2598 Views
1 replies
5 likes
So there's a weird bug with Spotify that I'm running into; even though I have internet access, Spotify seems to sometimes be unable to connect, as prevalent to being unable to use the search function for anything other than 'Offline Songs,' however, ...
So there's a weird bug with Spotify that I'm running into; even though I have internet access, Spotify seems to sometimes be unable to connect, as prevalent to being unable to use the search function...
Roadie
34385 Views
11 replies
12 likes
PlanPremiumCountry UkDeviceGalaxy s7Operating System Android 7 My Question or Issue Im using spotify on a samsung galaxy s7, i have a stong internet (carrier) signal, i can use internet with no problems. I can download saved playlists over the mobile...
Plan Premium Country Uk Device Galaxy s7 Operating System Android 7 My Question or Issue Im using spotify on a samsung galaxy s7, i have a stong internet (carrier) ...
Roadie
1959 Views
3 replies
0 likes
PlanPremiumCountry AustraliaDevicePixelOperating System My Question or Issue I've been logged out of Spotify on my Android device (maybe because of an update while I was connected to wifi). I had been in offline mode. I now cannot login via Facebook ...
Plan Premium Country Australia Device Pixel Operating System My Question or Issue I've been logged out of Spotify on my Android device (maybe because of an update ...
Community Legend
1903 Views
1 replies
0 likes
Hello,i have the problem, that my display from my Discover Media show the wrong song informations when i play a song from spotify. It shows the information from the song before. Every time. This problem does not occur with deezer, play music, amazon....
Hello, i have the problem, that my display from my Discover Media show the wrong song informations when i play a song from spotify. It shows the information from the song before. Every time. ...
Roadie
1051 Views
1 replies
1 likes
PlanPremiumCountryBelgiumDeviceSamsung Galaxy A5 2017Operating SystemAndroid 8.0.0My Question or IssueWhat does the button do?It appears when you download Spotify but I cannot find any information about it?
Plan Premium Country Belgium Device Samsung Galaxy A5 2017 Operating System Android 8.0.0 My Question or Issue What does the button do? It appears when you download Spotify but I cannot fin...
Spotify Star
795 Views
1 replies
0 likes
PlanPremiumCountry BrazilDeviceSM J500MOperating SystemAndroid 6.0.1Version Latest My Question or Issue My spotify options doesn't show the SD card storage anymore. I tried to rollback some versions, but didn't worked (i may try a bigger rollback if ...
Plan Premium Country Brazil Device SM J500M Operating System Android 6.0.1 Version Latest My Question or Issue My spotify options doesn't show the SD card stora...
Community Legend
671 Views
1 replies
0 likes
