Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4671 Views

0 replies

6 likes

  • 4671 Views
  • 0 replies
  • 6 likes

The Spotify App for Android is Terrible

I'm sure this has been posted before many times, but the more Spotify knows this the better. I have never written a negative review for any service I subscribe to until now. I've been a Spotify premium subscriber for about 4 years now and the Android...

Newbie

I'm sure this has been posted before many times, but the more Spotify knows this the better. I have never written a negative review for any service I subscribe to until now.   I've been a Spot...

Billy-J

Spotify Star

3608 Views

1 replies

11 likes

  • 3608 Views
  • 1 replies
  • 11 likes

Music pausing while in other apps

Spotify seemingly pauses music that is playing in the background while I'm in any other app. To fix this I open the apps in split screen view if it's supported, if not then it pauses and I have to switch back to the spotify app and it starts playing ...

Newbie

Spotify seemingly pauses music that is playing in the background while I'm in any other app. To fix this I open the apps in split screen view if it's supported, if not then it pauses and I have to sw...

Billy-J

Spotify Star

681 Views

1 replies

0 likes

  • 681 Views
  • 1 replies
  • 0 likes

I do not see an option in Spotify for Artists for song submission to Spotify Editorial Playlists

PlanPremiumCountryUSA Device(Samsung Galaxy 9)Operating System(Android Oreo,) My Question or Issue Received an email stating you can submit an unreleased track for our team to discover and consider for editorial playlists. But I don't see that option...

Newbie

Plan Premium Country USA   Device (Samsung Galaxy 9) Operating System (Android Oreo,)   My Question or Issue  Received an email stating you can submit an unrelease...

tonspender_

Casual Listener

1546 Views

1 replies

0 likes

  • 1546 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify downloading out of nowhere

PlanPremiumCountry BrasilDeviceSamsung S7Operating SystemAndroid My Question or Issue Why my Spotify is downloading music? It is musics that I already have in my library. Sometimes is 5, or 27 the last one was 142, how can I make it stop? It is getti...

Casual Listener

Plan Premium Country  Brasil Device Samsung S7 Operating System Android   My Question or Issue  Why my Spotify is downloading music? It is musics that I already have in my li...

Alfredo

Roadie

937 Views

3 replies

1 likes

  • 937 Views
  • 3 replies
  • 1 likes

Superuser Contribution Saved Music; Premium User

PlanPremiumCountry CanadaDeviceLG G5, Model LG-H831Operating SystemAndroid 7.0, Nougat My Question or Issue For about 10 days now, I haven't been able to play any stored music in my Library, while not connected to Wi-Fi or data. I have even, as recen...

Regular

Plan Premium Country  Canada Device LG G5, Model LG-H831 Operating System Android 7.0, Nougat   My Question or Issue  For about 10 days now, I haven't been able to play ...

Alfredo

Roadie

1077 Views

5 replies

0 likes

  • 1077 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Various issues with Spotify app on Galaxy S7 running Android Oreo (8.0)

PlanPremiumCountryFinlandDeviceSamsung Galaxy S7Operating SystemAndroid Oreo (8.0) (Samsung official Nordic ROM, no root or customs)Spotify version8.4.63.584 armV7 My Question or IssueThe Spotify app has been behaving badly for some time now, having ...

Music Fan

Plan Premium Country Finland Device Samsung Galaxy S7 Operating System Android Oreo (8.0) (Samsung official Nordic ROM, no root or customs) Spotify version 8.4.63.584 armV7   My Quest...

Alfredo

Roadie

3540 Views

3 replies

0 likes

  • 3540 Views
  • 3 replies
  • 0 likes

So are you guys going to bring back the Queue to your app?

I would like to see the queue back on your app because it would be actually helpful to see what will play next and or how i use to do it to see if if a hit shuffleto see if it actually refreshed the playlist. If your Desktop Player has it and other f...

Roadie

  I would like to see the queue back on your app because it would be actually helpful to see what will play next and or how i use to do it to see if if a hit shuffleto see if it actually refres...

Noah

Spotify Star

991 Views

5 replies

0 likes

  • 991 Views
  • 5 replies
  • 0 likes

Playlist and animation problem

PlanPremiumCountry TurkeyDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueIn the dynamic playlists such as daily mix, there is a bug which resets to the top of the list after going back from the playing now. In other words, the...

Casual Listener

Plan Premium Country  Turkey Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue In the dynamic playlists such as daily mix, there is a bug which re...

Billy-J

Spotify Star

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Solved!! No internet connection login error

I am connected to Wi-Fi but it says no internet connection when I try to logon. Any reason why this is happening?

Newbie

I am connected to Wi-Fi but it says no internet connection when I try to logon. Any reason why this is happening?    

Loxer

Community Legend

5595 Views

1 replies

1 likes

  • 5595 Views
  • 1 replies
  • 1 likes

Song starts loud when skipping tracks

None of the below information is requiredPlanPremiumCountryUnited States DeviceGoogle Pixel XLOperating SystemAndroid Oreo My Question or IssueI always have equalizer set, which makes the general volume lower. But whenever I skip a track, the next so...

Newbie

None of the below information is required Plan Premium Country United States   Device Google Pixel XL Operating System Android Oreo   My Question or Issue I always have equalize...

Loxer

Community Legend

695 Views

1 replies

0 likes

  • 695 Views
  • 1 replies
  • 0 likes

Play Controls Unavailable on Android App

Plan: PremiumCountry: United States of America Device: Google Pixel XL Operating System: Android 8.0.0Spotify App Version: 8.4.63.584 armV7 Steps to reproduce: 1. Launch Android app2. Play an album or playlist3. Connect to a Spotify Connect capable d...

Newbie

  Plan: Premium Country: United States of America   Device: Google Pixel XL  Operating System: Android 8.0.0 Spotify App Version: 8.4.63.584 armV7   Steps to reproduc...

Loxer

Community Legend

1067 Views

1 replies

1 likes

  • 1067 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution [Android auto] Can't load library when offline

PlanPremiumCountryGermany DeviceGalaxy Note 8Operating SystemAndroid 8.0, Spotify 8.4.60.741, Android Auto 3.3.582064 My Question or Issue It used to be possible to open the library while offline on Android Auto. Since a couple of weeks this doesn't ...

Casual Listener

Plan Premium Country Germany   Device Galaxy Note 8 Operating System Android 8.0, Spotify 8.4.60.741, Android Auto 3.3.582064   My Question or Issue  It used to be possible ...

jlhardegen

Casual Listener

4186 Views

5 replies

0 likes

auto
  • 4186 Views
  • 5 replies
  • 0 likes

Solved!! Playlists will not sync across devices. Please please help

PlanPremiumCountry USDeviceSamsung Galaxy J7/Acer AspireOperating SystemAndroid/Windows My Question or Issue I access spotify frequently on both my laptop and cell. For the last 2 months my playlists have had a completely different number of songs de...

Gig Goer

  Plan Premium Country  US Device Samsung Galaxy J7/Acer Aspire Operating System Android/Windows   My Question or Issue  I access spotify frequently on both my laptop a...

Loxer

Community Legend

626 Views

1 replies

0 likes

Other
  • 626 Views
  • 1 replies
  • 0 likes

How to play all of an artist's music on the Android app.

PlanPremiemMy Question or Issue How do you play all songs from an artist, the UI just shows albums etc. I want to play all songs by an artist?

Casual Listener

Plan Premiem My Question or Issue  How do you play all songs from an artist, the UI just shows albums etc. I want to play all songs by an artist?           &nbs...

Loxer

Community Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Solved!! Now Playing screen changes when connected to a Bluetooth transmitter

PlanPremiumCountry United States DeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueWhen I connect my Bluetooth transmitter to my phone, my now playing screen becomes a simplified version of itself with no album artwork and the only o...

Visitor

  Plan Premium Country United States  Device Samsung Galaxy S7 Operating System Android   My Question or Issue When I connect my Bluetooth transmitter to my phone, my now p...

omega313

Regular

3394 Views

19 replies

4 likes

  • 3394 Views
  • 19 replies
  • 4 likes

Android app network connectivity bug

Plan- PremiumCountry- USA DevicePixel 1Operating SystemAndroid 8.1.0 My Question or IssueWhen I go offline (loose network connectivity, for example going into a parking garage), the app does not correctly notice when the network becomes available aga...

Casual Listener

  Plan - Premium Country - USA   Device Pixel 1 Operating System Android 8.1.0   My Question or Issue When I go offline (loose network connectivity, for example going into ...

Billy-J

Spotify Star

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Music play stops

PlanPremiumCountry U.S.DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI'll be listening to downloaded music on the app and it stops playback multiple times in an hour. How can I fix this so I don't cancel my membership? I'd ex...

Casual Listener

  Plan Premium Country  U.S. Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I'll be listening to downloaded music on the app and it stops ...

Billy-J

Spotify Star

987 Views

5 replies

0 likes

  • 987 Views
  • 5 replies
  • 0 likes

Gear S3 won't play Daily Mix playlist

PlanPremium DeviceNote 5/Gear S3 Operating SystemAndroid My Question or IssueSo I just got my Gear S3 today and have the app on my Note 5 and Gear but when I go into the app on my Gear S3 and select one of my "Daily Mix" playlists nothing happens.. I...

Casual Listener

Plan Premium   Device Note 5/Gear S3   Operating System Android   My Question or Issue So I just got my Gear S3 today and have the app on my Note 5 and Gear but when I go int...

MonitorZero

Casual Listener

391 Views

2 replies

0 likes

  • 391 Views
  • 2 replies
  • 0 likes

Tablet locks up on now-playing screen with videos/animations

I first noticed the lockup a few days ago when playing Eurythmics song Sweet Dreams from their album of the same name. The audio plays but when selecting the Now Playing screen the tablet went black and was totally unresponsive. Even the standard And...

Regular

I first noticed the lockup a few days ago when playing Eurythmics song Sweet Dreams from their album of the same name. The audio plays but when selecting the Now Playing screen&nb...

Loxer

Community Legend

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Scrolling sideways in made for you section difficult

PlanPremiumCountryUSADeviceSamsung Galaxy 8Operating SystemAndoird 8.0.0Spotify version 8.4.64.547 armV7 Scrolling through daily mixes sideways usually takes several tries to work after veritcally scrolling on that page. Seems a little overly sensiti...

Newbie

Plan Premium Country USA Device Samsung Galaxy 8 Operating System Andoird 8.0.0 Spotify version 8.4.64.547 armV7     Scrolling through daily mixes sideways usually takes several ...

Loxer

Community Legend

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes