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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5884 Views

0 replies

7 likes

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Offline playlist lost on Andriod SD card, fall back to internal memory.

PlanPremiumCountryBelgium DeviceSamsung A3 2017 Operating SystemAndriod Oreo (8.0.1) My Question or IssueHello again Spotify Support,I discovered for the so many times that I lost all my OFFLINE playlists. I believe this happens every time the Spotif...

Gig Goer

Plan Premium Country Belgium    Device Samsung A3 2017   Operating System Andriod Oreo (8.0.1)   My Question or Issue Hello  again Spotify Support, I discovere...

leroinain

Casual Listener

990 Views

2 replies

1 likes

andriod
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  • 1 likes

Solved!!Superuser Contribution No download button for podcasts

PlanFreeCountry GermanyDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueHello,for some time I can't download podcasts anymore although there ist this option in Spotify Free. I logged in with my girlfriends premium Account and i...

Casual Listener

Plan Free Country  Germany Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue Hello, for some time I can't download podcasts anymore although ther...

Alfredo

Roadie

2154 Views

5 replies

0 likes

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  • 5 replies
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Repeat button missing

PlanFreeCountry USDeviceLG Stylo 2Operating SystemAndroid 7.0 My Question or Issue I recently discovered that I no longer have the shuffle and repeat buttons. Is this a premium feature now or what?

Casual Listener

Plan Free Country  US Device LG Stylo 2 Operating System Android 7.0   My Question or Issue  I recently discovered that I no longer have the shuffle and repeat buttons. Is th...

Temetius

Songwriter

3404 Views

5 replies

0 likes

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  • 5 replies
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Repeat feature

I cant repeat songs. The only feature I have is to not play the song.PlanFreeCountry United StatesDeviceSamsung Galaxy J2 PrimeOperating

Newbie

I cant repeat songs. The only feature I have is to not play the song. Plan Free Country  United States Device Samsung Galaxy J2 Prime Operating   

474 Views

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Cannot download local files to spotify app for android

PlanPremiumCountryUSA Device(Samsung Galaxy 9+, Macbook Pro late 2016)Operating System(Android Oreo, High Sierra) My Question or IssueLocal files in playlists do not get downloaded. The songs remain shaded gray. It appears the playlists does not sync...

Newbie

Plan Premium Country USA   Device (Samsung Galaxy 9+, Macbook Pro late 2016) Operating System (Android Oreo, High Sierra)   My Question or Issue Local files in playlists do ...

Joe

Community Legend

441 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Switch app memory to SD card and lost all downloads

PlanPremiumCountryCanada DeviceDeWaltOperating SystemAndroid 6.0 My Question or Issue I switched my app to save to the SD card and now I have to RE sign in every time I open the app and all my downloads are gone!!Don't want to use internal storage.An...

Newbie

Plan Premium Country Canada  Device DeWalt Operating System Android 6.0   My Question or Issue  I switched my app to save to the SD card and now I have to RE sign in every ti...

Alfredo

Roadie

378 Views

1 replies

0 likes

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  • 1 replies
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Spotify app freezes

Device Samsung Galaxy S9Operating SystemAndroid OreoMy Question or Issue Sometimes the Spotify app freezes ( like in the picture) and it stays like that for hours .I've tried to restart the app , delete the app cache , reboot the phone nothing works....

Newbie

Device  Samsung Galaxy S9 Operating System Android Oreo My Question or Issue  Sometimes the Spotify app freezes ( like in the picture) and it stays like that for hours . I've tri...

433 Views

0 replies

2 likes

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Superuser Contribution Another Daily Mix Thread

PlanPremiumCountryUSA DeviceAndroid, Windows My Question or Issue I love the Daily MIxes. I've been subsribing to Spotify for a long time, so I get like seven Daily Mixes (different genres). The problem is, no matter what I like and disklike, THEY NE...

Music Fan

Plan Premium Country USA  Device Android, Windows  My Question or Issue  I love the Daily MIxes.  I've been subsribing to Spotify for a long time, so I get like seven Daily...

WaxwingSlain

Music Fan

673 Views

2 replies

0 likes

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Superuser Contribution Visual and playability bugs

PlanPremiumCountry Australia DeviceSamsung Galaxy note 8Operating SystemAndroid 8My Question or IssueHi, recently - since last month- the player suffers several issues such as screen overlapping while moving to an artist page or playlist. Moreover so...

Newbie

Plan Premium Country  Australia  Device Samsung Galaxy note 8 Operating System Android 8 My Question or Issue Hi, recently - since last month- the player suffers  several issu...

SergioDavid

Roadie

487 Views

1 replies

0 likes

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  • 1 replies
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Spotify starts playback by itself

V:8.4.57.803, galaxy note 5 running android 7.0.Issue:When i connect to Bluetooth device, Spotify sometimes start playback, iven if i stopped the playback, is ignores it and play music.

Newbie

V:8.4.57.803, galaxy note 5 running android 7.0. Issue: When i connect to Bluetooth device, Spotify sometimes start playback, iven if i stopped the playback, is ignores it and play music. 

data_error

Newbie

574 Views

1 replies

1 likes

  • 574 Views
  • 1 replies
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Solved!! Can't see music on lock screen. Pixel 2

PlanPremiumCountry USADevicePixel 2Operating System8.1.0Spotify Version 8.4.57.803 armV7My Question or IssueWhen my Pixel is on the lock screen (this is the black screen with just the clock and date) all I can see is a Spotify icon and cannot see wha...

Casual Listener

Plan Premium Country  USA Device Pixel 2 Operating System 8.1.0 Spotify Version 8.4.57.803 armV7 My Question or Issue When my Pixel is on the lock screen (this is the black screen with...

Joe

Community Legend

14830 Views

7 replies

0 likes

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Superuser Contribution Cannot play specific songs

PlanPremium DeviceNexus6pOperating SystemAndroid Oreo My Question or Issue I'm a premium user. But I cannot select a specific song and play it. As soon as I select the song, it starts a radio, which I didn't want. I do enjoy all the other premium fea...

Casual Listener

  Plan Premium   Device Nexus6p Operating System Android Oreo   My Question or Issue  I'm a premium user. But I cannot select a specific song and play it. As soon a...

p-if_xp0y6np

Casual Listener

1298 Views

6 replies

1 likes

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  • 6 replies
  • 1 likes

Save offline Music on SD-Card

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8.0 (Oreo) My Question or Issue Since this morning my Spotify app can't download or play songs on/from my SD-card anymore. The option for selecting the storage is missing in the ...

Newbie

Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android 8.0 (Oreo)   My Question or Issue  Since this morning my Spotify app can't download or play songs on...

480 Views

0 replies

0 likes

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Made for you section is empty

Hi Im using the android app for quite some time now and the "made for you" section is still completely empty. Why is that? Thanks

Casual Listener

Hi  Im using the android app for quite some time now  and the "made for you" section is still completely empty.    Why is that?    Thanks

1349 Views

0 replies

8 likes

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all my downloaded music is gone

PlanPremiumCountry Device Samsung Galaxy S5 MINI Operating SystemAndroid version 6.0.1 My Question or Issueevery few days /weeks Spotify dumps ALL my music downloads. Space is not a problem. Then I have to spend hours downloading it all again. .... i...

Newbie

  Plan Premium Country   Device  Samsung Galaxy S5 MINI  Operating System Android version 6.0.1   My Question or Issue every few days /weeks  Spotify dumps AL...

556 Views

0 replies

0 likes

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Musica para de tocar do nada | Music stop for nothing

Não é o fone, e nem está conectado a outro dispositivo, ele simplesmente para de sair o som, mas na tela continua aparecendo como se estivesse tocando (o pause fica a mostra), quando tiro o fone para tocar na caixa ele nao toca mesmo assim (prova de ...

Newbie

Não é o fone, e nem está conectado a outro dispositivo, ele simplesmente para de sair o som, mas na tela continua aparecendo como se estivesse tocando (o pause fica a mostra), quando tiro o fone para...

1457 Views

0 replies

9 likes

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  • 9 likes

Spotify frequently freezes or won't load

PlanPremiumCountryUnited StatesDeviceGalaxy S9+Operating SystemAndroid Oreo 8.0 My Question or Issue:I recently got a new phone, a Galaxy S9+, upgrading from my old Note 5 which ran Spotify flawlessly. Now however, Spotify frequently either fails to ...

Newbie

Plan Premium Country United States Device Galaxy S9+ Operating System Android Oreo 8.0   My Question or Issue: I recently got a new phone, a Galaxy S9+, upgrading from my old Note...

Rad_97

Newbie

7445 Views

7 replies

4 likes

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Superuser Contribution Album not available

Hi We have two differnet accounts, same options. My wife can access and play an album, i can't... music not available....Album is Valses de Vienne - Hans Reimann. What she can read it and me not ? Thanks

Newbie

    Hi   We have two differnet accounts, same options. My wife can access and play an album, i can't... music not available.... Album is Valses de Vienne - Hans Reimann.   ...

SergioDavid

Roadie

660 Views

1 replies

0 likes

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Superuser Contribution Almacenamiento

¿Por qué la aplicación ocupa tanto espacio en la memoria interna del telefono? Tengo activada la opcion de guardar los datos de la música en la tarjeta SD y aún así la aplicación es muy pesada. ¿Hay alguna solución?

Newbie

¿Por qué la aplicación ocupa tanto espacio en la memoria interna del telefono? Tengo activada la opcion de guardar los datos de la música en la tarjeta SD y aún así la aplicación es muy pesada. ¿Hay ...

SergioDavid

Roadie

842 Views

1 replies

0 likes

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  • 1 replies
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Last.fm option in Spotify Free

PlanFreeCountryFinland DeviceNokia 6.1Operating SystemAndroid OreoMy Question or IssueI can't find the Last.fm option from settings anymore. Is it still available in the Spotify Free?

Casual Listener

Plan Free Country Finland  Device Nokia 6.1 Operating System Android Oreo My Question or Issue I can't find the Last.fm option from settings anymore. Is it still available in the S...

624 Views

0 replies

0 likes

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