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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27903 Views
  • 59 replies
  • 23 likes
  • 27903 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870429 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870429 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24752 Views
  • 3 replies
  • 0 likes
  • 24752 Views
  • 3 replies
  • 0 likes

trouble downloading music

PlanPremiumCountryAustraliaDeviceOppo A57Operating SystemDont know My Question or Issue hey, having an issue with downloading music, I've previously had a premium acount but haven't used spotify in a while, so i had to renew my account. My issue is t...

  • Newbie
  • Plan Premium Country Australia Device Oppo A57 Operating System Dont know   My Question or Issue  hey, having an issue with downloading music, I've previously had a premium acount...
  • Joe
  • Community Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

"SHUFFLE" and "REPEAT ALL" resets when selecting new song

PlanPremium DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueHey everyone! I have noticed for the past 2 or 3 weeks that whenever I select a new song on a playlist, "shuffle and repeat all" turns off/resets. This not only happen...

  • Casual Listener
  • Plan Premium   Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue Hey everyone!  I have noticed for the past 2 or 3 weeks that whenever I select...
  • TK702
  • Casual Listener
  • 1378 Views
  • 6 replies
  • 7 likes
  • 1378 Views
  • 6 replies
  • 7 likes

Rap Caviar will only shuffle play

PlanFreeCountry DeviceOf k20v or something pike thatOperating SystemAndroid My Question or IssueRap Caviar will only shuffle play

  • Visitor
  • Plan Free Country   Device Of k20v or something pike that Operating System Android   My Question or Issue Rap Caviar will only shuffle play  
  • Joe
  • Community Legend
  • 1340 Views
  • 1 replies
  • 0 likes
  • 1340 Views
  • 1 replies
  • 0 likes

Shuffle does not play new songs

I've added about 10 new songs to my playlist and it's not played a single one of them yet. I added about 3 of them before the update and the rest after the update but it still hasn't played a single one, I've tried uninstalling and reinstalling as we...

  • Newbie
  • I've added about 10 new songs to my playlist and it's not played a single one of them yet. I added about 3 of them before the update and the rest after the update but it still hasn't played a single ...
  • peterbeau
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Semi-permanent Shuffle like before?

How can verification fail?!? Ok, i tried to make a post about shuffle but this forum is hard to master. Whenever i manually select a favorite song, shuffle turns off. How can i reenable the old shuffle? I drive, ride mountain bike, and go skiiing. Th...

  • Regular
  • How can verification fail?!?   Ok, i tried to make a post about shuffle but this forum is hard to master.    Whenever i manually select a favorite song, shuffle turns off. How can ...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Shuffle not working properly

PlanPremiumCountry USADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueSince most recent update any time i select a song shuffle and repeat all are turned off and any time i try and search up a specific song and play it a differ...

  • Casual Listener
  • Plan Premium Country  USA Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue Since most recent update any time i select a song shuffle and repeat al...
  • Aspiranten
  • Regular
  • 582 Views
  • 4 replies
  • 2 likes
  • 582 Views
  • 4 replies
  • 2 likes

Offline songs always start from beginning

Hello I got an issue today after the playstore update. I have many Offline Songs from my private music library like 1-3h DJ-Sets in some of my playlist.If I listen to one of them I stop it on like 1h and want to listen at another time at this point f...

  • Newbie
  • Hello   I got an issue today after the playstore update. I have many Offline Songs from my private music library like 1-3h DJ-Sets in some of my playlist. If I listen to one of them I stop it...
  • nintendoc6
  • Newbie
  • 611 Views
  • 1 replies
  • 4 likes
  • 611 Views
  • 1 replies
  • 4 likes

Every time I listen to songs on my galaxy note 4, the volume goes up and down again, some times stop

PlanPremiumCountry usaSamsung galaxy note 4Operating Systemandroid 6.0.1.Every time I listen to songs on my galaxy note 4, the volume goes up and down again, some times stop

  • Casual Listener
  •   Plan Premium Country  usa Samsung galaxy note 4 Operating System android 6.0.1. Every time I listen to songs on my galaxy note 4, the volume goes up and down again, some times sto...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

I can't play some song.

PlanPremiumCountryIndonesiaDeviceRedmi Note 3 Pro/Desktop PCOperating SystemAndroid Lollipop/Windows 10 My Question or Issue I can't play some song (Attached below). I always play these song almost everyday. This evening i bought the 3 month premium ...

  • Newbie
  •   Plan Premium Country Indonesia Device Redmi Note 3 Pro/Desktop PC Operating System Android Lollipop/Windows 10   My Question or Issue  I can't play some song (Attached bel...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

Solved!! Cannot Rearrange Songs (No Edit button)

I can't arrange the songs in the playlist I created as there is no Edit button. I already reinstalled the app, but it has still no edit button.

  • Visitor
  • I can't arrange the songs in the playlist I created as there is no Edit button. I already reinstalled the app, but it has still no edit button.
  • lubos
  • Roadie
  • 1891 Views
  • 3 replies
  • 0 likes
  • 1891 Views
  • 3 replies
  • 0 likes

Problem Android

PlanPremiumCountryBrazilDeviceSamsung Galaxy J7 PRO Operating SystemAndroid Nougat My Question or Issue[EN-US]My Spotify Premium is notifying me every day that I am in an old version of Android and that it is necessary to update, but my Samsung J7 PR...

  • Newbie
  • Plan Premium Country Brazil Device Samsung Galaxy J7 PRO  Operating System Android Nougat   My Question or Issue [EN-US] My Spotify Premium is notifying me every day that I am in...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Offline Music

PlanPremiumCountry BrazilDeviceMoto G5Operating SystemAndroid Nougat My Question or Issue I've upgraded my spotify account and started downloading a playlist but I'm wondering how I could uninstall these songs in the future. Would you help me?

  • Newbie
  •   Plan Premium Country  Brazil Device Moto G5 Operating System Android Nougat   My Question or Issue    I've upgraded my spotify account and started downloading a...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Spotify shows no connection even though I have full WiFi signal

I'm using spotify premium from my Huawei device and even though it plays all the downloaded playlists fine, it keeps showing me offline saying there's no Internet connection. Whichever the IP is the problem remains. Updates haven't fixed it either.

  • Casual Listener
  • I'm using spotify premium from my Huawei device and even though it plays all the downloaded playlists fine, it keeps showing me offline saying there's no Internet connection. Whichever the IP is the ...
  • mariach997
  • Casual Listener
  • 700 Views
  • 5 replies
  • 1 likes
  • 700 Views
  • 5 replies
  • 1 likes

sonido

Hola, llevo un tiempo que cuando paso de canción desde mi móvil Android, una canción me sale a volumen alto o el que tengo pero si paso de canción casi no se oye, si paso de canción otra vez alta y así continuamente.Si alguien puede ayudarme gracias

  • Newbie
  • Hola, llevo un tiempo que cuando paso de canción desde mi móvil Android, una canción me sale a volumen alto o el que tengo pero si paso de canción casi no se oye, si paso de canción otra vez alta y a...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify keeps playing music after closing!

I have the Samsung Galaxy S7. Model number: SM-G930V. Version: 6.0.1After I close the app it still plays the music. It keeps playing even after I force close the application. What the heck is going on? This is draining my battery. I need this to stop...

  • Casual Listener
  • I have the Samsung Galaxy S7. Model number: SM-G930V. Version: 6.0.1 After I close the app it still plays the music. It keeps playing even after I force close the application. What the heck is going...
  • burke6617
  • Casual Listener
  • 25529 Views
  • 11 replies
  • 9 likes
  • 25529 Views
  • 11 replies
  • 9 likes

Can't get the new update of Spotify in the Huawei P10

So, how the tittle says, the new update isn't on my Huawei P10 play store, I don't know if anyone who has this phone have the same problem as me, if anyone have this problem please let me know if you have any solution (sorry for my bad English level,...

  • Newbie
  • So, how the tittle says, the new update isn't on my Huawei P10 play store, I don't know if anyone who has this phone have the same problem as me, if anyone have this problem please let me know if you...
  • Lonil1
  • Newbie
  • 668 Views
  • 1 replies
  • 1 likes
  • 668 Views
  • 1 replies
  • 1 likes

Streaming and download quality resets to 'automatic' and 'normal'

Premium Plan Operating SystemAndroid Marshmallow My Question or Issue The settings for both streaming and download quality change resets back to 'automatic' and 'normal' respectively within literally seconds after i set them to any higher quality opt...

  • Newbie
  • Premium Plan   Operating System Android Marshmallow   My Question or Issue  The settings for both streaming and download quality change resets back to 'automatic' and 'normal' re...
  • 305 Views
  • 0 replies
  • 0 likes
  • 305 Views
  • 0 replies
  • 0 likes

Samsung neo download issue

PlanPremiumCountry Samsung neoOperating System My Question or Issue I previously had spotify, and have deleted it. It's no Where to be found in apps/disabled. I've tried to reininstall with no success. Every time I click the install for Android it sa...

  • Newbie
  •   Plan Premium Country     Samsung neo Operating System     My Question or Issue  I previously had spotify, and have deleted it. It's no Where to be found in a...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

[Bug] Black bars reformatting screen

PlanFreeCountry USDeviceLG V30Operating SystemAndroid Oreo My Question or Issue Hi, I use an app that removes my navigation soft keys at the bottom to give extra screen real estate, but Spotify doesn't fill in the space like any other app does. It's ...

  • Newbie
  • Plan Free Country  US Device LG V30 Operating System Android Oreo   My Question or Issue  Hi,    I use an app that removes my navigation soft keys at the bottom t...
  • 1002 Views
  • 0 replies
  • 9 likes
  • 1002 Views
  • 0 replies
  • 9 likes