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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6302 Views

0 replies

7 likes

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Superuser Contribution Mostrar canciones no reproducibles

No puedo reproducir las canciones a pesar de estar descargadas y me sale en gris... El error que me aparecia me decia que fuera a ajustes y le diera a Mostrar canciones no reproducibles, ahora salen pero no se escuchan me podeis ayudar. Soy premiun

Casual Listener

No puedo reproducir las canciones a pesar de estar descargadas y me sale en gris... El error que me aparecia me decia que fuera a ajustes y le diera a Mostrar canciones no reproducibles, ahora s...

SergioDavid

Roadie

978 Views

1 replies

0 likes

  • 978 Views
  • 1 replies
  • 0 likes

Android - Playlists sorted by 'artist' sort songs alphabetically...

Hi there, Since a recent update, something has changed with playlists. By default, I sort my playlists by Artist. Previously, within each artist, their albums would sort in alphabetical order too, and then the songs within the album would sort in the...

Newbie

Hi there,   Since a recent update, something has changed with playlists.   By default, I sort my playlists by Artist. Previously, within each artist, their albums would sort in alphabet...

Smcdowell84

Newbie

928 Views

1 replies

3 likes

  • 928 Views
  • 1 replies
  • 3 likes

Android Auto doesnt recognize spotify premium.

PlanPremiumCountryUS Device(Samsung Note 8Operating SystemNewest andriod os My Question or Issue Ever since i started using Waze for my gps android auto wont recognize that my spotify account is premium when i ask for it to play specific songs. Tried...

Newbie

  Plan Premium Country US   Device (Samsung Note 8 Operating System Newest andriod os   My Question or Issue   Ever since i started using Waze for my gps android auto...

615 Views

0 replies

0 likes

  • 615 Views
  • 0 replies
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Can't set quality of songs

PlanPremiumDeviceXiaomi Redmi Note 3 ProOperating SystemMIUI 9 (Android 6.0.1)My Question or Issue If i set the music quality to higher options (for both download and streaming), when i close the app and i open It again, the settings return to automa...

Casual Listener

Plan Premium Device Xiaomi Redmi Note 3 Pro Operating System MIUI 9 (Android 6.0.1) My Question or Issue  If i set the music quality to higher options (for both download and streaming), w...

Loxer

Community Legend

912 Views

5 replies

0 likes

  • 912 Views
  • 5 replies
  • 0 likes

Solved!! [Andriod] New update issues

PlanPremiumCountry United StatesDeviceSamsung Galaxy 9Operating SystemAndroid My Question or Issue The app has changed so that the shuffle button and the repeat button are missing. It has been replaced with the heart button and that crossed out butto...

Casual Listener

  Plan Premium Country  United States Device Samsung Galaxy 9 Operating System Android   My Question or Issue   The app has changed so that the shuffle button and the ...

Loxer

Community Legend

1536 Views

2 replies

0 likes

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  • 2 replies
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Cambiar cancion en barra de notificaciones

No se requiere ninguna de la información a continuación. Sin embargo, cuanto más brindes, más fácil será para nosotros intentar y ayudar.Plan País GuatemalaDispositivo Samsung Galaxy tab ASistema operativoAndroid 6.0.1 Mi pregunta o problema Al escuc...

Newbie

No se requiere ninguna de la información a continuación. Sin embargo, cuanto más brindes, más fácil será para nosotros intentar y ayudar. Plan   País  Guatemala Dispositivo  Sams...

617 Views

0 replies

0 likes

  • 617 Views
  • 0 replies
  • 0 likes

Se cierra sesión inesperadamente y se pierden las descargas

Tengo un Iphone 7 con memoria interna de 128gb, he usado mucho tiempo spotify y van 2 ocasiones que cierra sesión (SOLO) y la música descargada se pierde... me ha sucedido durante viajes y me he quedado completamente sin música. Creo que voy a cambia...

Newbie

Tengo un Iphone 7 con memoria interna de 128gb, he usado mucho tiempo spotify y van 2 ocasiones que cierra sesión (SOLO) y la música descargada se pierde... me ha sucedido durante viajes y me he qued...

566 Views

0 replies

0 likes

  • 566 Views
  • 0 replies
  • 0 likes

I can't confirm the login with Facebook

I'm trying to login on my account but when I put the user and password of Facebook, appears a white screen saying " Confirm login ", it used to be simple but don't have any information or a OK buttom to press and continue.

Newbie

I'm trying to login on my account but when I put the user and password of Facebook, appears a white screen saying " Confirm login ", it used to be simple but don't have any information or a OK buttom...

Shamblek

Casual Listener

1426 Views

6 replies

1 likes

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Superuser Contribution Music player issues on android

PlanPremiumCountryThe Netherlands DeviceOneplus 5tOperating SystemAndroid 8.1.0 My Question or IssueI'm having multiple issues with the music player. - I can't skip more than 2 songs in a row. When I leave the screen and go back in I can skip 2 songs...

Newbie

Plan Premium Country The Netherlands  Device Oneplus 5t Operating System Android 8.1.0   My Question or Issue I'm having multiple issues with the music player.  - I can't sk...

Alfredo

Roadie

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Search Function not working properly

My playlist consist of 600 songs, and sometimes I dont want to listen to the whole playlist but rather specific artists. Using the search function I used to be able to search for certain artists and their songs in the playlist and only listen to thei...

Casual Listener

My playlist consist of 600 songs, and sometimes I dont want to listen to the whole playlist but rather specific artists. Using the search function I used to be able to search for certain artists and ...

LanceSimms

Regular

1276 Views

5 replies

7 likes

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  • 5 replies
  • 7 likes

Downloaded music into Local Files, added it to my Playlist but won't play?

PlanFreeCountryUnited Kingdom DeviceLG Stylus 3Operating SystemAndroid So some time ago I was able to play music that I added into my playlist from the local files section on my computer. I'm pretty sure that this is allowed and stuff but why is it t...

Casual Listener

Plan Free Country United Kingdom  Device LG Stylus 3 Operating System Android   So some time ago I was able to play music that I added into my playlist from the local files se...

GokuBlack

Casual Listener

613 Views

2 replies

0 likes

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Solved!! Samsung Gear 3 doesn't play Spotify sound anymore

PlanPremiumCountryScotlandDeviceSamsung Gear 3Operating SystemAndroid Oreo My Question or Issue The first time i used my Gear S3 i was able to play Spotify music aloud from it, however now for some reason when i open the app all it does it play the m...

Casual Listener

Plan Premium Country Scotland Device Samsung Gear 3 Operating System Android Oreo   My Question or Issue  The first time i used my Gear S3 i was able to play Spotify music aloud f...

joe_gorman

Casual Listener

3624 Views

5 replies

0 likes

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Superuser Contribution Discover Weekly not updated since April 23d

Hello, My Discover Weekly playlist has not been updated since April 23. I do like this option so I would like to have it back. I contacted Spotify in April to merge two accounts, and they did that. It might have something to do with that. Anyone know...

Casual Listener

Hello,   My Discover Weekly playlist has not been updated since April 23. I do like this option so I would like to have it back. I contacted Spotify in April to merge two accounts, and th...

Alfredo

Roadie

308 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Having volume issues.....just change apps....

Wow, just wow. I'm not one to complain, I work in IT at an ISP so get the redunacy of invalid customer complaint. I'm also Irish so get angry maybe twice a year and it takes a lot to rile me up. This is one of those times. The volume spike issue with...

Casual Listener

    Wow, just wow.   I'm not one to complain, I work in IT at an ISP so get the redunacy of invalid customer complaint. I'm also Irish so get angry maybe twice a year and it takes ...

rednightmare11

Casual Listener

641 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Superuser Contribution Playlist Trouble

Plan: PremiumCountry: United states Device: ZTE BLADE MAX 3Operating System: ANDRIOD Ive had this issue for a while and basically, no matter what I do or try, I cant seem to make a playlist and have it say it's made by me. Its always got this long st...

Newbie

Plan: Premium Country: United states    Device: ZTE BLADE MAX 3 Operating System:  ANDRIOD   Ive had this issue for a while and basically,  no matter what I do or ...

Alfredo

Roadie

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Spotify stop playing music - LG G6

PlanPremiumCountry PolandDeviceLG G6Operating SystemAndroid 8.0.0 My Question or Issue Since about a week I have very annoying problem with Spotify.It stops playing song. I'm listening my playlist and it just stops in the middle of the song, like I w...

Casual Listener

Plan Premium Country  Poland Device LG G6 Operating System Android 8.0.0   My Question or Issue  Since about a week I have very annoying problem with Spotify. It stops playi...

Tayl222

Casual Listener

924 Views

1 replies

2 likes

  • 924 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify stop playing music - LG G6

PlanPremiumCountry PolandDeviceLG G6Operating SystemAndroid 8.0.0 My Question or Issue Since about a week I have very annoying problem with Spotify.It stops playing song. I'm listening my playlist and it just stops in the middle of the song, like I w...

Casual Listener

Plan Premium Country  Poland Device LG G6 Operating System Android 8.0.0   My Question or Issue  Since about a week I have very annoying problem with Spotify. It stops playi...

So_Y512

Casual Listener

2423 Views

5 replies

0 likes

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  • 5 replies
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Spotify opens randomly by itself on android

PlanPremiumDevicephone, tabletOperating SystemAndroid Oreo 8.1, Marshmallow 6.0 My Question or IssueRandomly throughout the day, Spotify has started to launch by itself. This ws never a problem until just recently, and on two of my devices (phone and...

Regular

Plan Premium Device phone, tablet Operating System Android Oreo 8.1, Marshmallow 6.0   My Question or Issue Randomly throughout the day, Spotify has started to launch by itself. Thi...

1644 Views

0 replies

10 likes

Automatically opens spotify
Autostart
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Accidentally Blocked a song ( the o with line)

PlanPremiumCountryUSA Accidentally blocked a song, and anytime i try to play it it skips it instantly, like AFTER i re-add it to the playlist and hit the song a bunch of times in a row. and when i look into how to fix it? i find that appearantly is a...

Newbie

Plan Premium Country USA  Accidentally blocked a song, and anytime i try to play it it skips it instantly, like AFTER i re-add it to the playlist and hit the song a bunch of times in a row. ...

1110 Views

0 replies

0 likes

  • 1110 Views
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Notifications go off when I skip a song, How to turn it off?

Planning, premiumCountry, US Device, Active s7 My Question or IssueMy Spotify plays my notification sound (and vibration if set to that) when I press the next button and the play button how do I fix it. It's incredibly loud and annoying.

Casual Listener

Planning, premium Country, US   Device, Active s7     My Question or Issue My Spotify plays my notification sound (and vibration if set to that) when I press the next button and...

Loxer

Community Legend

2399 Views

5 replies

0 likes

  • 2399 Views
  • 5 replies
  • 0 likes