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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5199 Views

0 replies

6 likes

  • 5199 Views
  • 0 replies
  • 6 likes

Dumbed down "Saftey mode" always on when connected to my smart watch

PlanPremiumCountry USADeviceSamsung Galaxy S8+Operating SystemLatest updatesMy Question or Issue Ever since the latest update introducing Safey Mode on Bluetooth connect, I'm stuck in Saftey mode when my Samsung Gear S2 is nearby. Which is.... Always...

Casual Listener

Plan Premium Country  USA Device Samsung Galaxy S8+ Operating System Latest updates My Question or Issue   Ever since the latest update introducing Safey Mode on Bluetooth connect...

Gamedan

Casual Listener

549 Views

2 replies

0 likes

Gear S2
Saftey mode
  • 549 Views
  • 2 replies
  • 0 likes

Spotify can't find my offline music

Hey, I've got a problem. I had this problem every few months. Spotify deletes my offline music. But it does not delete it from my device, it only can't find them anymore. Spotify takes more than 10gb on my LG G4. The mentioned problems can be exclude...

Casual Listener

Hey, I've got a problem. I had this problem every few months. Spotify deletes my offline music. But it does not delete it from my device, it only can't find them anymore. Spotify takes more than 10gb...

Magnetron

Gig Goer

735 Views

3 replies

0 likes

  • 735 Views
  • 3 replies
  • 0 likes

Free interface better than Premium?

It's been a while since I'm a Premium user in Spotify, so I didn't notice any changes made for Free users. Today I had a problem with my credit card and my account reversed to Free. Suddenly, my app got a better interface! What I liked the most was a...

Newbie

It's been a while since I'm a Premium user in Spotify, so I didn't notice any changes made for Free users.   Today I had a problem with my credit card and my account reversed to Free. Suddenly...

nami96

Newbie

1488 Views

1 replies

12 likes

  • 1488 Views
  • 1 replies
  • 12 likes

Failed to connect

Spotify has recently been acting up, i tried clearing the cache, phone reboot, opening it with wifi and w/o, uninstalled twice and still wont work

Casual Listener

Spotify has recently been acting up, i tried clearing the cache, phone reboot, opening it with wifi and w/o, uninstalled twice and still wont work

Gladi00

Casual Listener

2794 Views

8 replies

2 likes

  • 2794 Views
  • 8 replies
  • 2 likes

Solved!! How to disable lyrics detail view

PlanPremiumOperating SystemAndroid My Question or IssueHow can I disable the Lyrics with animated backgrounds that some songs have now instead of the Album cover? I am not talking about the Genius lyrics. It says that the Lyrics have been added by th...

Casual Listener

Plan Premium Operating System Android   My Question or Issue How can I disable the Lyrics with animated backgrounds that some songs have now instead of the Album cover? I am not talking ab...

_seb

Casual Listener

854 Views

2 replies

0 likes

  • 854 Views
  • 2 replies
  • 0 likes

Superuser Contribution APP BUGS

PlanPremiumCountry AustriaDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueOver the past 2 weeks I've been encountering several bugs that are pretty annoying so I'm gonna try to explain/describe them as thoroughly as possible:1. So t...

Casual Listener

Plan Premium Country  Austria Device Samsung Galaxy 8 Operating System Android   My Question or Issue Over the past 2 weeks I've been encountering several bugs that are pretty ann...

willowmaster

Newbie

2778 Views

4 replies

8 likes

Android
bug
Samsung
  • 2778 Views
  • 4 replies
  • 8 likes

Solved!! Add adaptive icon / Android Oreo

PlanPremiumCountry SpainDeviceGoogle Pixel 2xlOperating SystemAndroid OreoMy Question or IssueAdd adaptive icon for android Oreo, the applications Stations and Spotify Lite already have it

Casual Listener

  Plan Premium Country  Spain Device Google Pixel 2xl Operating System Android Oreo My Question or Issue Add adaptive icon for android Oreo, the applications Stations and Spo...

Loxer

Community Legend

808 Views

1 replies

1 likes

  • 808 Views
  • 1 replies
  • 1 likes

Account has been hacked by someone

PlanPremiumCountry : indonesia DeviceSamsung S6Operating SystemiOS 10 My Question or Issue Someone hack my spotifiy and log in, in diffenrent device. my playlist has been deleted and change by the hacker.how can it be? i never use my device in public...

Newbie

Plan Premium Country : indonesia   Device Samsung S6 Operating System iOS 10   My Question or Issue  Someone hack my spotifiy and log in, in diffenrent device.  my play...

Loxer

Community Legend

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

No "extrem quality" while using premium

PlanPremiumCountryGermanyDeviceHuawei P20Operating SystemAndroid 8.1 My Question or Issue Hello, I have the problem that only can choose between low, normal, high and very high sound quality. I want to use"extrem quality" again. That's why I'm paying...

Casual Listener

Plan Premium Country Germany Device Huawei P20 Operating System Android 8.1   My Question or Issue  Hello,  I have the problem that only can choose between low, normal, high...

aquebeck

Casual Listener

333 Views

2 replies

0 likes

  • 333 Views
  • 2 replies
  • 0 likes

Thumbnails acting weird

PlanPremiumCountry USDeviceSamsung Galaxy 8Operating SystemAndroid oreo My Question or Issue I get this wierd layout where it doesnt show and details to the song and i cannot fast forward or rewind song. Seems to gappen randomly then it goes back to ...

Newbie

  Plan Premium Country  US Device Samsung Galaxy 8 Operating System Android oreo   My Question or Issue  I get this wierd layout where it doesnt show and details to the...

Loxer

Community Legend

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Can only login if Offline

I was logged out of the android app, and it won't let me back in. I've changed the password and know its correct since it doesnt say "password or email incorrect" it just says "logging in" before going back to the log in button. I turned wifi off and...

Casual Listener

I was logged out of the android app, and it won't let me back in. I've changed the password and know its correct since it doesnt say "password or email incorrect" it just says "logging in" before goi...

Loxer

Community Legend

647 Views

1 replies

0 likes

Android
Login
not
  • 647 Views
  • 1 replies
  • 0 likes

Allow explicit content setting missing

My wife and I both use spotify on the same type of phone; Samsung S8 plus. I have the 'allow explicit content' setting but she doesn't. It's just not there. Any suggestions on how to make it appear?

Casual Listener

My wife and I both use spotify on the same type of phone; Samsung S8 plus. I have the 'allow explicit content' setting but she doesn't. It's just not there. Any suggestions on how to make it appear?

DaMac78

Casual Listener

1230 Views

3 replies

1 likes

  • 1230 Views
  • 3 replies
  • 1 likes

Superuser Contribution Bluetooth Headphones stutter on an android device

hello everyone, Ive been having this problem with my wh 1000xm2 stuttering only on the first seconds of playing it or when fowarding to a certian time of the song. this only happens with my phone (Moto Z2 Force), my headphones and spotify. Ive tried ...

Newbie

   hello everyone, Ive been having this problem with my wh 1000xm2 stuttering only on the first seconds of playing it or when fowarding to a certian time of the song.  this only happe...

Alfredo

Roadie

753 Views

1 replies

0 likes

  • 753 Views
  • 1 replies
  • 0 likes

Superuser Contribution Chromecast buggy

HiI get issues with Android Oreo on S8 Premium account and chromecast, I have to close and reopen the app numerous times to get it to connect and someome time it shows the wrong song and right now it just has the Spotify splash screen with music play...

Regular

Hi I get issues with Android Oreo on S8 Premium account and chromecast, I have to close and reopen the app numerous times to get it to connect and someome time it shows the wrong song and right now ...

Alfredo

Roadie

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stupid Car Mode

How on earth do I disable this shitty car mode?Absolutely horrendous and what's even worse is that I'm on a premium account - I'm not gonna pay money to have shitty interfaces and buggy apps. If this issue isnt fixed, I'm gonna switch to YouTube musi...

Newbie

How on earth do I disable this shitty car mode? Absolutely horrendous and what's even worse is that I'm on a premium account - I'm not gonna pay money to have shitty interfaces and buggy apps. ...

SubduedRhombus

Newbie

29831 Views

12 replies

6 likes

bluetooth
car mode
Interface
  • 29831 Views
  • 12 replies
  • 6 likes

Solved!! Undowloading local files when switching to mobile data

As the title says I've downloaded the local files from desktop that I put in in a playlist. When I switch to mobile data, the local files grey out/are undownloaded. The app also refuses to download the local files using mobile data.

Casual Listener

As the title says I've downloaded the local files from desktop that I put in in a playlist. When I switch to mobile data, the local files grey out/are undownloaded. The app also refuses to download t...

Magnetron

Gig Goer

1900 Views

4 replies

0 likes

  • 1900 Views
  • 4 replies
  • 0 likes

Downloaded songs disappearing

Hey all, For a while I have been struggling with an issue where songs previously downloaded for offline availability show up as NOT downloaded for no apparent reason. I haven't discovered a distinct pattern yet, though I seem to notice it happening m...

Casual Listener

Hey all,   For a while I have been struggling with an issue where songs previously downloaded for offline availability show up as NOT downloaded for no apparent reason. I haven't discovered a ...

Magnetron

Gig Goer

2129 Views

1 replies

0 likes

Android
Cache
Offline availability
  • 2129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded music does not play in offline mode

Some All of the music I downloaded for offline use on my phone does not play when I put spotify in offline mode. I already did a complete reinstall but that didn't help. I use a HUAWEI P10lite WAS-LX1A with Android 7.0 and EMUI 5.1.1 with spotify ver...

Newbie

Some All of the music I downloaded for offline use on my phone does not play when I put spotify in offline mode. I already did a complete reinstall but that didn't help.   I use a HUAWEI P10li...

Magnetron

Gig Goer

4682 Views

2 replies

0 likes

  • 4682 Views
  • 2 replies
  • 0 likes

Superuser Contribution Discover Weekly Issue

PlanPremiumCountry IrelandDeviceSamsungS7 EdgeOperating SystemAndroid 8.0.0 My Question or Issue My Discover Weekly has not updated today. Hoping that there is a way to resolve. I have already unfollowed and re-followed, as well as logged in and out.

Casual Listener

  Plan Premium Country  Ireland Device SamsungS7 Edge Operating System Android 8.0.0   My Question or Issue  My Discover Weekly has not updated today. Hoping that there...

PrincessNala93

Casual Listener

773 Views

3 replies

0 likes

Discoverweekly
updating
  • 773 Views
  • 3 replies
  • 0 likes

Offline Playlist Inaccessible - Roaming with Data Turned Off

Please see attached image. It contians two problems. Forum reporting was frustrating. Issue is not hyphens as noted in screenshot.

Gig Goer

Please see attached image.  It contians two problems.  Forum reporting was frustrating.  Issue is not hyphens as noted in screenshot.

Magnetron

Gig Goer

532 Views

2 replies

0 likes

  • 532 Views
  • 2 replies
  • 0 likes