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I can't watch videos

I can't watch videos

Plan

Premium

Country

 México 

Device

Sony

Operating System

Android 

 

My Question or Issue

 I can't reproduce videos,it says it fails

Screenshot_2018-08-15-22-14-02.png
Reply
1 Reply

Hey @Roja919,

 

Sorry to hear this.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next 🙂

Billy-JSpotify Star
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