Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1155 Views

0 replies

5 likes

  • 1155 Views
  • 0 replies
  • 5 likes

Superuser Contribution Cannot "View Artist, View Album, Go to Song Radio"

PlanVerizonCountry USADeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or Issue I'm having issues with viewing artists, the albums, and go to song radio. I've seen another post about how the device may be in 'Offline' mode, but this i...

Newbie

Plan Verizon Country  USA Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue  I'm having issues with viewing artists, the albums, and go to s...

SergioDavid

Roadie

738 Views

1 replies

0 likes

  • 738 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Spotify keeps deleting saved playlists

PlanPremiumCountry AustraliaDeviceSamsung galaxy s3Operating SystemAndroid 4.3 My Question or Issue Whenever my phone turns off then back on again it takes a second or two before reading the SD card, in that time spotify reads that there is no SD car...

Newbie

Plan Premium Country  Australia Device Samsung galaxy s3 Operating System Android 4.3   My Question or Issue  Whenever my phone turns off then back on again it takes a second...

SergioDavid

Roadie

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lag galaxy tab 4

Plan: FreeDeviceSamsung galaxy tab 4Operating SystemAndroid My Question or Issue Spotify music lags very much while playing music. Tried to re install and wifi/4g/3g but no difference :/. No matter if screen is on or off could someone help

Newbie

Plan: Free Device Samsung galaxy tab 4 Operating System Android   My Question or Issue  Spotify music lags very much while playing music. Tried to re install and wifi/4g/3g but no di...

SergioDavid

Roadie

582 Views

1 replies

0 likes

samsung galaxy
Tab
  • 582 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify autoplays on phone speakers after bluetooth disconnect

PlanPremiumDeviceOnePlus 3TOperating SystemAndroid Nougat My Issue For a month the spotify app has been sporadically resumed playback after I move away from my car (bluetooth connected) or from bluetooth connected headphones. The song then continues ...

Newbie

Plan Premium Device OnePlus 3T Operating System Android Nougat   My Issue  For a month the spotify app has been sporadically resumed playback after I move away from my car (bluetoot...

SergioDavid

Roadie

903 Views

1 replies

3 likes

  • 903 Views
  • 1 replies
  • 3 likes

Superuser Contribution Distorted sound

PlanPremiumCountry NetherlandsDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 Oreo My Question or IssueA week or so ago I noticed that a number of songs in my playlists have a distorted effect, whereas this has not been an issue before. It's a d...

Casual Listener

Plan Premium Country  Netherlands Device Samsung Galaxy S8 Operating System Android 8.0.0 Oreo   My Question or Issue A week or so ago I noticed that a number of songs in my playl...

SergioDavid

Roadie

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes

Changing tracks is incredibly sluggish

The app keeps freezing when I try to change tracks and will sometimes use 10 seconds before it switches to the next song after hitting the next button.Running on galaxy s8 newest updates.Anyone else have this issue?

Roadie

The app keeps freezing when I try to change tracks and will sometimes use 10 seconds before it switches to the next song after hitting the next button. Running on galaxy s8 newest updates. Anyone e...

Loxer

Community Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Spotify app "crashes" randomly

PlanPremiumCountry ItalyDeviceSamsung Galaxy A5 2015Operating SystemAndroid 6.0.1 Hi everyone,I have a very strange issue with the Spotify app on my device. In a way that seems to be completely random, the app stops loading everything: I can't pause ...

Casual Listener

Plan Premium Country  Italy Device Samsung Galaxy A5 2015 Operating System Android 6.0.1   Hi everyone, I have a very strange issue with the Spotify app on my device. In a way tha...

ferrarif1w

Casual Listener

830 Views

4 replies

0 likes

  • 830 Views
  • 4 replies
  • 0 likes

No bluetooth media controls as of last update

PlanPremiumCountry USADeviceSamsung Galaxy Note 8Operating SystemAndroid 8.0 Vehicle 2011 VW CC 2.0T with RNS510 stereo (no track names, but was controllable until update)My Question or Issue since last spotify update, bluetooth media controls no lon...

Casual Listener

  Plan Premium Country  USA Device Samsung Galaxy Note 8 Operating System Android 8.0  Vehicle  2011 VW CC 2.0T with RNS510 stereo (no track names, but was controllable ...

Clchase80

Music Fan

879 Views

2 replies

0 likes

  • 879 Views
  • 2 replies
  • 0 likes

spotify doesn`t save to sd card

PlanPremiumDeviceSamsung J7Operating SystemAndroid When I started to use my new phone a couple of days ago I chose the sd card option and then saved around 1000 songs but spotify magically deleted all of them today. And now the sd card storage option...

Newbie

Plan Premium Device Samsung J7 Operating System Android   When I started to use my new phone a couple of days ago I chose the sd card option and then saved around 1000 songs but spotify m...

MrKnwn2ActBad

Regular

1869 Views

6 replies

0 likes

storage
Storage on sd card
  • 1869 Views
  • 6 replies
  • 0 likes

Shuffle music does not work?

Shuffle does not work anymore it seems. It will play the list in order. Doesnt matter how many times I would choose the shuffle play. There isnt a shuffle icon anywhere to make it play shuffled. I would do this everyday and would play the same songs,...

Regular

Shuffle does not work anymore it seems.  It will play the list in order.  Doesnt matter how many times I would choose the shuffle play.  There isnt a shuffle icon anywhere to make it p...

lblazexl

Regular

2391 Views

10 replies

1 likes

  • 2391 Views
  • 10 replies
  • 1 likes

Spotify thinks it is always offline

Hi, I am on Android 6.0 with my Honor 7 and never really had issues with spotify. But recently spotify started to think it is offline. This can bee seen especially when you go the settings, where most of them are greyed out (eg "Playback (currently n...

Casual Listener

Hi, I am on Android 6.0 with my Honor 7 and never really had issues with spotify. But recently spotify started to think it is offline. This can bee seen especially when you go the settings, where mos...

ckl_88-ca

Newbie

776 Views

2 replies

1 likes

  • 776 Views
  • 2 replies
  • 1 likes

What is this screen?

Plan Premium USA DeviceLG V30 +Operating SystemAndroid Oreo My Question or IssueThis is what I see while i'm listening. It doesn't show the screen with the album covers. Started happening out of nowhere.

Casual Listener

Plan     Premium   USA   Device LG V30 + Operating System Android Oreo   My Question or Issue This is what I see while i'm listening. It doesn't show the sc...

Schlomn22

Casual Listener

604 Views

5 replies

0 likes

  • 604 Views
  • 5 replies
  • 0 likes

Is the spotify community run by bots?

it feels like whenever some people here ask a simple question about the spotify app like a bug or how to do this. Whether you talk postively or negatively, most of the time it gets a bot reply. And most of the time its not proper answers

Roadie

  it feels like whenever some people here ask a simple question about the spotify app like a bug or how to do this. Whether you talk postively or negatively, most of the time it gets a bot repl...

ImpTheLynx

Regular

520 Views

2 replies

0 likes

  • 520 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify stops streaming when phone is locked or spotify closes

PlanPremiumCountry United StatesDeviceLG Stylo 3 PlusOperating SystemAndroid 7.0 My Question or Issue When I lock my phone, or close out of spotify, spotify will always stop streaming. I've used wired and bluetooth headphones, cleared the cache, and ...

Newbie

Plan Premium Country  United States Device LG Stylo 3 Plus Operating System Android 7.0   My Question or Issue  When I lock my phone, or close out of spotify, spotify will al...

SergioDavid

Roadie

527 Views

1 replies

1 likes

  • 527 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Samsung Galaxy 8+

PlanPremiumCountryU.S.A Device Operating SystemNewest Android Update My Question or IssueWhat is this basic music selector and why did it change? I used to be able to see the album cover and be able to slide throughout the song.

Newbie

Plan Premium Country U.S.A   Device   Operating System Newest Android Update   My Question or Issue What is this basic music selector and why did it change? I used to be abl...

SergioDavid

Roadie

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit card veritication did not cancel de operation

PlanFree and PremiumCountry BrazilDeviceMoto G4 PlusOperating SystemAndroid 7.0 My Question or Issue I have another Spotify account, i've created and upgrade to Premium on friday and got free 30 days until august 12. I find out today, that you guys a...

Newbie

  Plan Free and Premium Country  Brazil Device Moto G4 Plus Operating System Android 7.0   My Question or Issue  I have another Spotify account, i've created and upgrad...

SergioDavid

Roadie

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different now playing screen.

PlanPremiumCountry U.S.ADeviceSamsung Galaxy S7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just noticed a different now playing screen today. I only noticed it when I was in the car. Can anyone tell me why the scree...

Newbie

Plan Premium Country  U.S.A Device Samsung Galaxy S7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I just noticed a different now play...

SergioDavid

Roadie

564 Views

1 replies

0 likes

  • 564 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stuck on one artist in a loop

PlanPremiumCountryUS Happening on both android and windows On the way home I was listening to Spotify on my android phone. It went to an album called Volunteer by Old Crow Medicine show and keeps starting and repeating the early parts of songs. I had...

Newbie

  Plan Premium Country US     Happening on both android and windows  On the way home I was listening to Spotify on my android phone.  It went to an album called Volun...

SergioDavid

Roadie

876 Views

1 replies

0 likes

  • 876 Views
  • 1 replies
  • 0 likes

I don't get why they removed the queue in the new update it's pretty stupid actually

Ever since the new update A lot of things changed which from i heard a made people mad like removing radio function for free users and such. I only use spotify for my saved songs but what i find annoying is that the queue is missing like i want to se...

Roadie

Ever since the new update A lot of things changed which from i heard a made people mad like removing radio function for free users and such. I only use spotify for my saved songs but what i find anno...

lumster49

Roadie

1283 Views

2 replies

0 likes

  • 1283 Views
  • 2 replies
  • 0 likes