New confused user PLEASE HELP

Solved!
Reply
Highlighted

New confused user PLEASE HELP

Regular

Plan

Free

Country

 UK

Device

Samsung S7 Edge

Operating System

Android

 

My Question or Issue

 

Hello folks,

 

I'm new to this streaming malarky and I'm not a spring chicken either, I'm 52 years old. 

 

I've just got a ChromeCast Audio. When I play a track in Spotify it's fine. When I search for an artist or album and select a track from the list, I hit the play icon, the track that's playing stops, the play icon turns into a pause icon, a circle gradually appears around the icon then the track that was playing before continues.

Thing is it works on my Samsung Galaxy tablet. As soon as I click the play icon the track starts.

What am I doing wrong?

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Solution!

Re: New confused user PLEASE HELP

Rock Star 16
Rock Star 16

Hey @GMC_Phil,

 

Thanks for clearing that out. 

Because that's what usually happens on the free version when you select a track, the same thing would appear on any song and only 30 seconds of it would play then it would stop.

You solved the issue and that's what matters 🙂

 

Have a great day!

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

15 Replies
Highlighted

Re: New confused user PLEASE HELP

Rock Star 16
Rock Star 16

Hey @GMC_Phil, welcome to the Community.

 

Hope you are doing great!

 

Play songs on demand is a Premium feature only and that's the reason that is happening on your mobile. The user experience is a bit different on mobile and the desktop versions though even if you are on the free tier.

 

Hope it helps 🙂

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: New confused user PLEASE HELP

Regular

Thanks but it works fine on my Samsung tablet. I just click a song and it plays it right away.

 

Thanks

 

Phil

Highlighted

Re: New confused user PLEASE HELP

Rock Star 16
Rock Star 16

Hey @GMC_Phil,

 

Yes as I mentioned in my previous post, the experience is a bit differrent in tablets and desktop apps of Spotify, even on the free tier you can play any song on demand 🙂

 

If you need help with anything else don't hesitate to ask 🙂

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: New confused user PLEASE HELP

Regular

So the version of the app is different for my mobile phone and my mobile tablet? 

 

It works on my desktop except for the volume control (ctrl and up/down arrows) but I'm not too bothered about the PC.

Highlighted

Re: New confused user PLEASE HELP

Rock Star 16
Rock Star 16

Not completely, they still do the same thing, have the same look, only that the apps on your tablet and desktop have some advantages over the mobile one 🙂

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: New confused user PLEASE HELP

Regular

So there is no way of playing on demand on my phone but I can on my tablet?

 

Thanks for your help 🙂

Highlighted

Re: New confused user PLEASE HELP

Rock Star 16
Rock Star 16

Yes @GMC_Phil,

 

That's the difference between them 🙂

 

 

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: New confused user PLEASE HELP

Regular

Well I've just reinstalled on my phone and now I get pay on demand just like my tablet. 

 

Strange

 

Thanks. 

 

 

Highlighted

Re: New confused user PLEASE HELP

Rock Star 16
Rock Star 16

Hey @GMC_Phil,

 

That's a Premium feature only. If you upgraded to Premium then you can do that on your phone too 🙂

But on the free plan can only listen through Shuffle Mode, which let's you listen to full tracks but playing them in a random order.

 

Hope it helps!

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS