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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

210842 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 210842 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

561275 Views

78 replies

3 likes

  • 561275 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

463111 Views

575 replies

39 likes

Account
Free
  • 463111 Views
  • 575 replies
  • 39 likes

"a facebook error has occurred"

PlanPremiumCountry UKDeviceSamsung GalaxyOperating SystemAndroid Oreo My Question or Issue Trying to log into Spotify on an android phone. Just comes up with error "a facebook error has occurred" immediately every time. Removing Spotify from Facebook...

Casual Listener

  Plan Premium Country  UK Device Samsung Galaxy Operating System Android Oreo   My Question or Issue  Trying to log into Spotify on an android phone. Just comes u...

Billy-J

Spotify Star

1460 Views

1 replies

0 likes

  • 1460 Views
  • 1 replies
  • 0 likes

Solved!! "Play queue" button disappeared

PlanPremiumCountry FranceDeviceSamsung Galaxy S7 (SM-G930F)Operating SystemAndroid Oreo 8.0 My Question or Issue Sorry if the case is already solved on an other message. I didn't find a similar problem. So, I recently noticed a new player when I play...

Casual Listener

  Plan Premium Country  France Device Samsung Galaxy S7 (SM-G930F) Operating System Android Oreo 8.0   My Question or Issue  Sorry if the case is already solved on...

Billy-J

Spotify Star

8381 Views

5 replies

0 likes

  • 8381 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Can't connect to wifi on Honor 9

PlanPremiumCountry HungaryDeviceHonor 9Operating SystemAndroid 8.0.0 My Question or IssueSpotify doesn't see internet connection if the phone is connected to any Wifi network.To fix this, I deleted all the application's data and reinstall the applica...

Casual Listener

Plan Premium Country  Hungary Device Honor 9 Operating System Android 8.0.0   My Question or Issue Spotify doesn't see internet connection if the phone is connected to any Wi...

burbeci

Casual Listener

1840 Views

2 replies

0 likes

wifi android honor9
  • 1840 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Finding profiles

PlanFreeCountry AustraliaDeviceOppo A73Operating SystemAndroid: CPH1725EX_11_A.27_180609Spotify Version: 8.4.64.555 My Question or Issue So on my phone when I go to search for a user I type in their user name and only a couple options come up and nei...

Regular

Plan Free Country   Australia Device Oppo A73 Operating System Android: CPH1725EX_11_A.27_180609 Spotify Version: 8.4.64.555   My Question or Issue  So on my phone when I g...

Alfredo

Roadie

2004 Views

3 replies

0 likes

  • 2004 Views
  • 3 replies
  • 0 likes

EQ

PlanPremiumCountry BrasilDeviceOnePlus 3tOperating SystemAndroid Oreo NÃO TENHO EQUALIZADOR!

Newbie

Plan Premium Country  Brasil Device OnePlus 3t Operating System Android Oreo   NÃO TENHO EQUALIZADOR!   

Billy-J

Spotify Star

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artists missing

PlanFreeCountry Device Operating System My Question or Issue After the recent update my Android version of Spotify is missing all of my saved artists. It still shows my albums under the "Albums" section, but none of my artists are appearing under "Ar...

Casual Listener

Plan Free Country   Device   Operating System     My Question or Issue  After the recent update my Android version of Spotify is missing all of my saved artists. It...

steviesteve75

Casual Listener

966 Views

4 replies

0 likes

  • 966 Views
  • 4 replies
  • 0 likes

i can't pay for premium

i checked everything that written on help but all them are ok. please help me iwant to know why that happens.

Newbie

  i checked everything that written on help but all them are ok. please help me iwant to know why that happens. 

Billy-J

Spotify Star

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify offline downloads repeatedly deleted Huawei p10

I have premium on my Huawei P10. My spotify periodically deletes all of my downloaded songs/playlists/albums and each time I have to redownload everything which takes ages. I've had two Huawei p10s and this has been a problem for both phones. I pay f...

Newbie

I have premium on my Huawei P10. My spotify periodically deletes all of my downloaded songs/playlists/albums and each time I have to redownload everything which takes ages. I've had two Huawei p10s a...

Alfredo

Roadie

928 Views

1 replies

1 likes

downloads
huawei
  • 928 Views
  • 1 replies
  • 1 likes

Superuser Contribution Auto start

PlanFreeCountry DeviceSamsung Note 8Operating SystemOreo My Question or Issue When I connect my phone with car bluetooh, spotify starts automatically. Is it possible to disable it?

Regular

Plan Free Country   Device Samsung Note 8 Operating System Oreo   My Question or Issue  When I connect my phone with car bluetooh, spotify starts automatically. Is it possibl...

Alfredo

Roadie

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Music playback stops after a while / no notification area control

PlanPremiumCountry HungaryDeviceOneplus 5TOperating SystemAndroid Oreo My Question or Issue Hello,I have an issue for some weeks now, where I do not have notification center playback control when I quit the app, and aslo the music playback just stops...

Newbie

  Plan Premium Country  Hungary Device Oneplus 5T Operating System Android Oreo   My Question or Issue  Hello, I have an issue for some weeks now, where I do not ...

J-kuremyr

Newbie

834 Views

2 replies

2 likes

  • 834 Views
  • 2 replies
  • 2 likes

Superuser Contribution Local archives

PlanPremiumCountryBrazil Operating System(Android.) My Question or IssueHave tou guys removed the import files from the app? It still on the pc version tho

Newbie

  Plan Premium Country Brazil   Operating System (Android.)   My Question or Issue Have tou guys removed the import files from the app? It still on the pc version tho  

user-removed

Not applicable

639 Views

1 replies

0 likes

  • 639 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music is muted on bluetooth, while the timer keeps running

AccountPremium Country NetherlandsDeviceOneplus 6Anker soundcore pro +Operating SystemAndroid Oreo 8.1.0 My Question or IssueIve got a problem playing music via bluetooth. The music is muted while i get notifications. To solve it i neef to disconnect...

Newbie

Account Premium   Country  Netherlands Device Oneplus 6 Anker soundcore pro + Operating System Android Oreo 8.1.0   My Question or Issue Ive got a problem playing musi...

Alfredo

Roadie

922 Views

1 replies

0 likes

  • 922 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps deleting my downloads

PlanPremiumCountryPhilippines DeviceXiaomi Redmi 5AOperating SystemAndroid 7.1.2 My Question or IssueI've checked out other posts on this same issue but nothing seems to resolve it.Basically, my Android device won't keep the downloads it has. It'll d...

Newbie

Plan Premium Country Philippines   Device Xiaomi Redmi 5A Operating System Android 7.1.2   My Question or Issue I've checked out other posts on this same issue but nothing seems ...

Alfredo

Roadie

1169 Views

1 replies

0 likes

  • 1169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleted songs still plays on my playlist

PlanFreeCountry SwedenDeviceSamsung Galaxy 9+Operating SystemAndroid My Question or Issue When I play music from my playlist it sometimes plays my deleted songs. Ive searched the Web and it seems i need to use my computer to remove it completely. A r...

Newbie

Plan Free Country  Sweden Device Samsung Galaxy 9+ Operating System Android   My Question or Issue  When I play music from my playlist it sometimes plays my deleted songs. Iv...

Alfredo

Roadie

1954 Views

1 replies

0 likes

  • 1954 Views
  • 1 replies
  • 0 likes

Can't Play Songs

This issue occurs on any device I use with my account. Whenever I try to play specific songs, a message pops up at the top of my screen, saying "Spotify can't play this right now. If you have the file on your computer you can import it." The songs ar...

Casual Listener

This issue occurs on any device I use with my account. Whenever I try to play specific songs, a message pops up at the top of my screen, saying "Spotify can't play this right now. If you have the fil...

pibuhpipty

Casual Listener

916 Views

1 replies

0 likes

  • 916 Views
  • 1 replies
  • 0 likes

Can't sort by Artist then by Album

PlanPremiumCountry DeviceSamsung J2Operating SystemAndroid My Question or Issue There is no longer the option to sort by Artist Alphabetically and then have the Albums sorter Alphabetically within the artist, all the songs by the artists are in Alpha...

Newbie

Plan Premium Country   Device Samsung J2 Operating System Android   My Question or Issue   There is no longer the option to sort by Artist Alphabetically and then have the A...

borateen

Music Fan

1018 Views

1 replies

1 likes

  • 1018 Views
  • 1 replies
  • 1 likes

Solved!! Playlist burn on screen

PlanPremiumCountrySwedenDeviceSamsung galaxy s7 edgeOperating SystemAndroid 8.0.0My Question or Issue The playlist was on got stuck/burnt on the screen. It persisted even though I changed view. If I went to another app it was gone but then when I wen...

Casual Listener

Plan Premium Country Sweden Device Samsung galaxy s7 edge Operating System Android 8.0.0 My Question or Issue  The playlist was on got stuck/burnt on the screen. It persisted even thoug...

Billy-J

Spotify Star

2235 Views

3 replies

0 likes

  • 2235 Views
  • 3 replies
  • 0 likes

[Android] Google Pixel 2 - eqalizer default settings bug

PlanPremium CountryGermany DeviceGoogle Pixel 2 Operating SystemAndroid 8.1.0 My Question or Issue Hello support team,I found an annoing problem during switch on/off the Equalizer on my Pixel 2 latest Patch (May 2018). The issue is reproducible on my...

Regular

  Plan Premium   Country Germany   Device Google Pixel 2   Operating System Android 8.1.0   My Question or Issue   Hello support team, I found an annoing...

k_d5e9-qvs9je

Regular

2945 Views

11 replies

0 likes

  • 2945 Views
  • 11 replies
  • 0 likes

Spotify android app resets when closed

PlanPremiumCountry MexicoDeviceMotorola Moto G5 plusOperating SystemAndroid Nougat It happens that everytime I close the Spotify app it resets itself to recently installed status asking me to log in everytime, it erases my settings and my downloaded ...

Casual Listener

  Plan Premium Country  Mexico Device Motorola Moto G5 plus Operating System Android Nougat     It happens that everytime I close the Spotify app it resets itself to re...

Sanjikunz

Casual Listener

1136 Views

2 replies

0 likes

crashes
resets
Spotify
  • 1136 Views
  • 2 replies
  • 0 likes