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What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Plan/Premium Country DeviceSamsung S7Operating SystemAndroid 8.0.0 My Question or Issue
Plan /Premium Country Device Samsung S7 Operating System Android 8.0.0 My Question or Issue
Roadie
1949 Views
1 replies
6 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue Before the last update, I had downloaded about 3300 songs. Suddenly all of them were deleted, so I tried downloading them again. It didn't work because ...
Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android Oreo My Question or Issue Before the last update, I had downloaded about 3300 songs. S...
Roadie
2982 Views
1 replies
0 likes
Premium account here for one. I have a playlist that has "favorites" on it that has several songs on it that Spotify just doesn't have (Such as the studio version of Oh Well From Fleetwood Mac's Then Play On). Now, it will download fine on one playli...
Premium account here for one. I have a playlist that has "favorites" on it that has several songs on it that Spotify just doesn't have (Such as the studio version of Oh Well From Fleetwood Mac's Then...
357 Views
0 replies
0 likes
PlanPremiumCountry FranceDeviceSamsung A5 2017Operating SystemAndroid Oreo My Question or Issue Hello, I just added some files with my computer into two playlists to get them on my Android device. But, When I want to synchronize them to be able to li...
Plan Premium Country France Device Samsung A5 2017 Operating System Android Oreo My Question or Issue Hello, I just added some files with my compute...
Roadie
452 Views
1 replies
0 likes
Not happy this is the second time this month that Spotify just refuses to open on my phone. I'm not the only person having this problem right now. It's aggravating because I do pay for premium. I need my music!!! Please help. Country UsaDeviceMotoz2 ...
Not happy this is the second time this month that Spotify just refuses to open on my phone. I'm not the only person having this problem right now. It's aggravating because I do pay for premium. I nee...
Casual Listener
870 Views
1 replies
0 likes
It keeps all Black. I already turned off the cellphone And the app.PlanPremiumCountry BrasilDevice(Moto G)Operating System(Android.) My Question or Issue
It keeps all Black. I already turned off the cellphone And the app. Plan Premium Country Brasil Device (Moto G) Operating System (Android.) My Question or Issue
224 Views
0 replies
0 likes
PlanPremium (family)Country FranceDeviceHuawei P9Operating SystemAndroid 7.0 (build VNS-L31C530B382) My Question or Issue Hi,I just subscribed to spotify family. Using huawei P9 lite, i can only save on my sd car due to the low available space in my ...
Plan Premium (family) Country France Device Huawei P9 Operating System Android 7.0 (build VNS-L31C530B382) My Question or Issue Hi, I just subscribed to spotify family. ...
380 Views
0 replies
1 likes
PlanPremiumCountry AustraliaDeviceNokia 6Operating System(Android Oreo) My Question or IssueI'm unable to access browse or radio on the app. When I try and access any radio stations I get an error saying radio is not available and when I go to browse...
Plan Premium Country Australia Device Nokia 6 Operating System (Android Oreo) My Question or Issue I'm unable to access browse or radio on the app. When I t...
Roadie
393 Views
1 replies
0 likes
This was marked as solved here, but the solution was to get a new phone, not an option for me. The bug is still occurring since my upgrade to Premium on a Galaxy S9. The daily mix hasn't changed since the upgrade either. Maybe I just have to wait unt...
This was marked as solved here, but the solution was to get a new phone, not an option for me. The bug is still occurring since my upgrade to Premium on a Galaxy S9. The daily ...
Not applicable
871 Views
1 replies
0 likes
My Question or IssueI recently deleted my spotify app on accident so I downloaded it again and tried to log back in but it won't recognize any of my email accounts. I've been paying for premium for years and no matter what I try I cant log back in. I...
My Question or Issue I recently deleted my spotify app on accident so I downloaded it again and tried to log back in but it won't recognize any of my email accounts. I've been paying...
Community Legend
657 Views
2 replies
0 likes
My Question or Issuesince i upgraded to premium, full album arts stopped to display on the player, is there a way for me to enable it again? I post 2 screenshots of the before and after.
My Question or Issue since i upgraded to premium, full album arts stopped to display on the player, is there a way for me to enable it again? I post 2 screenshots of the before and after. &...
Community Legend
611 Views
1 replies
0 likes
PlanPremiumCountry TurkeyDeviceHuawei P9 Lite 2017 Operating SystemAndroid 7.0 My Question or Issue Cant skip between songs. Sometimes it responds after 10 to 20 seconds, sometimes wont respond at all. There isnt any problem with my connection, other...
Plan Premium Country Turkey Device Huawei P9 Lite 2017 Operating System Android 7.0 My Question or Issue Cant skip between songs. Sometimes it respond...
413 Views
0 replies
1 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium Country UsaDeviceLG G5Operating SystemOreo My Question or Issue Shuffle will only go through the 100 most recently downl...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Usa Device LG G5 Operating Syst...
82 Views
0 replies
0 likes
PlanPremium CountryPhilippines DeviceXiaomi Mi A1 Operating SystemAndroid Oreo My Question or Issue Any fix for blank screen?
Plan Premium Country Philippines Device Xiaomi Mi A1 Operating System Android Oreo My Question or Issue Any fix for blank screen?
Community Legend
495 Views
1 replies
0 likes
PlanPremiumDeviceTablet, smartphone, FireTVOperating SystemAndroid 5.0.2/6.0 and Fire OS My Question or IssueHi, as a new Spotify user I'm not yet familiar with all the features of the Spotify app. From Amazon's Music Unlimited service I know a featu...
Plan Premium Device Tablet, smartphone, FireTV Operating System Android 5.0.2/6.0 and Fire OS My Question or Issue Hi, as a new Spotify user I'm not yet familiar with al...
Music Fan
11405 Views
2 replies
2 likes
Plan: FreeCountry: US I no longer have the Artists Radio option on my android device, I have no computer to check the browser version. I've been informed by @SpotifyCares on Twitter that this feature has been removed from Free accounts...can anyone c...
Plan: Free Country: US I no longer have the Artists Radio option on my android device, I have no computer to check the browser version. I've been informed by @SpotifyCares on Twitter that thi...
Community Legend
408 Views
1 replies
0 likes
PlanPremium student offerCountryUk DeviceSamsung galaxy s4Operating SystemAndroid My Question or IssueI just reinstalled Spotify on this phone and paid for premium. There is no download option anywhere. I enjoy tried some of the solutions in other fo...
Plan Premium student offer Country Uk Device Samsung galaxy s4 Operating System Android My Question or Issue I just reinstalled Spotify on this pho...
Community Legend
800 Views
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0 likes
PlanPremiumCountryGermany/German locale/English locale Operating SystemAndroid 5/6My Question or Issue Hi, I'm unable to use the Behind the Lyrics feature (feature has been enabled in the app settings) to have lyrics displayed. I have tried songs whi...
Plan Premium Country Germany/German locale/English locale Operating System Android 5/6 My Question or Issue Hi, I'm unable to use the Behind the Lyrics feature (featur...
Music Fan
29375 Views
11 replies
0 likes
PlanPremiumCountry Czech RepublicDeviceSamsung S8+Operating SystemAndroid Oreo My Question or Issue Hey, I have a problem with Spotify on my device (S8+) even though I have offline saved my playlists it often takes a lot time to load (1-2 minutes) wh...
Plan Premium Country Czech Republic Device Samsung S8+ Operating System Android Oreo My Question or Issue Hey, I have a problem with Spotify on my device (S8+) eve...
509 Views
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1 likes
PlanPremiumCountryUSA DevicePretty sure it was Sony smart TV, might have been my PS4Operating SystemAndroid or whatever PS4 OS is called, but app is identical on bothMy Question or Issue The other day after leaving Spotify on, I returned to see song ...
Plan Premium Country USA Device Pretty sure it was Sony smart TV, might have been my PS4 Operating System Android or whatever PS4 OS is called, but app is identical on both M...
Casual Listener
1769 Views
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1 likes
