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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 36024 Views
  • 64 replies
  • 25 likes
  • 36024 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874131 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874131 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25578 Views
  • 3 replies
  • 0 likes
  • 25578 Views
  • 3 replies
  • 0 likes

[Android] Crash when adding favorite

PlanPremium CountryFrance DeviceHuawei Honor 8 Operating SystemAndroid 7.0 Spotify version:8.4.57.803 armV7 My Question or Issue Hi. Whenever i add a song as a favorite, the heart will normally get "filled". But if i go to my tracks, i don't see the ...

  • Newbie
  •   Plan Premium   Country France   Device Huawei Honor 8   Operating System Android 7.0   Spotify version: 8.4.57.803 armV7   My Question or Issue  ...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

Black screen when launching spotify app

Plan PremiumCountryNorwayDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueSo recently every time I open spotify I get a black screen (image in attachements). All my apps and the OS is updated to the latest version. I have also t...

  • Casual Listener
  •   Plan  Premium Country Norway Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue So recently every time I open spotify I get a black scr...
  • samham
  • Newbie
  • 1558 Views
  • 2 replies
  • 1 likes
  • 1558 Views
  • 2 replies
  • 1 likes

sony wh-1000xm2 bluetooth gesture controls not working

Subject explainst problem. It does let me change vol up/down, but changing song only works when I unlock screen. The input is captured, because I can hear a small "beep" when I input. Please fix.

  • Newbie
  •   Subject explainst problem. It does let me change vol up/down, but changing song only works when I unlock screen. The input is captured, because I can hear a small "beep" when I input. Please ...
  • 376 Views
  • 0 replies
  • 3 likes
  • 376 Views
  • 0 replies
  • 3 likes

Músicas que só tocam no pc

Tenho uma playlist, e vira e mexe tem várias músicas indisponíveis no celular. Aí tenho que ir no app do pc e tirar. Só que percebi uma vez que as mesmas músicas que estão indisponíveis no app do android, estão disponíveis na minha playslit no app do...

  • Casual Listener
  •   Tenho uma playlist, e vira e mexe tem várias músicas indisponíveis no celular. Aí tenho que ir no app do pc e tirar. Só que percebi uma vez que as mesmas músicas que estão indisponíveis no ap...
  • raissavitari
  • Casual Listener
  • 612 Views
  • 2 replies
  • 0 likes
  • 612 Views
  • 2 replies
  • 0 likes

Google Assistant opens app, but will not play song. Incredibly frustrating.

Pixel XL 2, it is impossible to get Google assistant to play a song. It will open the app but never starts to play music. I have already spoken to google support, unistalled and reinstalled both the Google app and Spotify, cleared caches, restarted n...

  • Casual Listener
  • Pixel XL 2, it is impossible to get Google assistant to play a song. It will open the app but never starts to play music. I have already spoken to google support, unistalled and reinstalled both the ...
  • Mike616
  • Casual Listener
  • 22601 Views
  • 36 replies
  • 18 likes
  • 22601 Views
  • 36 replies
  • 18 likes

Download quality keeps resetting itself

Since a few weeks i noticed the download quality settings on my pixel 2xl keeps on resetting itself from extreme to normal no matter how many times I set it back. It becoming extremely annoying to keep re-downloading my playlists each time it resets ...

  • Casual Listener
  • Since a few weeks i noticed the download quality settings on my pixel 2xl keeps on resetting itself from extreme to normal no matter how many times I set it back. It becoming extremely annoying to ke...
  • veprieto
  • Newbie
  • 3467 Views
  • 7 replies
  • 13 likes
  • 3467 Views
  • 7 replies
  • 13 likes

Skipping song.

Premium, Latvia, Samsung Galaxy S7, Android.I spent around an hour looking for a song: Jay-Z, Alicia Keys - Empire of State Mind, later when I found it I put it on my own Spotify playlist. When it was supposed to play next, it just automatically skip...

  • Casual Listener
  • Premium, Latvia, Samsung Galaxy S7, Android. I spent around an hour looking for a song: Jay-Z, Alicia Keys - Empire of State Mind, later when I found it I put it on my own Spotify playlist. When it ...
  • lubos
  • Roadie
  • 978 Views
  • 2 replies
  • 0 likes
  • 978 Views
  • 2 replies
  • 0 likes

my spotify app on android keeps crashing after i added local files

when i first add them, i can listen to the songs normally. But if i close the app and wait a couple hours, whe i try to open the app it just crashes.

  • Newbie
  • when i first add them, i can listen to the songs normally. But if i close the app and wait a couple hours, whe i try to open the app it just crashes.
  • niharkg
  • Regular
  • 4406 Views
  • 15 replies
  • 0 likes
  • 4406 Views
  • 15 replies
  • 0 likes

Playlist won't play searched artist!

When I open one of my playlist, and search an artist or band, and play the first song, the playlist will shuffle the whole playlist and not the spicific artist or band.PlanPremiumCountry USADevicePixel 2 XLOperating SystemAndroid

  • Casual Listener
  • When I open one of my playlist, and search an artist or band, and play the first song, the playlist will shuffle the whole playlist and not the spicific artist or band. Plan Premium Country &nbsp...
  • 4xi-ns_f6bqcn
  • Newbie
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Solved!! Android app crash at startup

PlanPremiumCountry PolandDeviceLG G5Operating SystemAndroid 7.0 My Question or Issue As of today, i cant open Spotify app. Tried clearing cache/data, reinstalling (ffs, ive had 1000+ songs downloaded for offline and 20+ mp3 playlists synced..) and no...

  • Casual Listener
  • Plan Premium Country  Poland Device LG G5 Operating System Android 7.0   My Question or Issue  As of today, i cant open Spotify app. Tried clearing cache/data, reinstalling (...
  • niharkg
  • Regular
  • 6927 Views
  • 24 replies
  • 11 likes
  • 6927 Views
  • 24 replies
  • 11 likes

I have a ZTE phone and can't find the storage option in the settings

I need to transfer my downloaded music to my so card for storage but I can't find the storage option in the settings on my account (I have a ZTE phone) plz help

  • Newbie
  • I need to transfer my downloaded music to my so card for storage but I can't find the storage option in the settings on my account (I have a ZTE phone) plz help
  • JayTee0212
  • Regular
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Spotify crashes after moving the songs on external sd card

PlanPremiumCountry DeviceSamsung Galaxy A3Operating SystemAndroid Oreo My Question or Issue I can easily move the whole music on to the external sd card. But when I try to use Spotify a couple of hours or days later, I am logged out and can not log i...

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy A3 Operating System Android Oreo   My Question or Issue  I can easily move the whole music on to the external sd card. But w...
  • 375i_-421lkai
  • Casual Listener
  • 1135 Views
  • 2 replies
  • 0 likes
  • 1135 Views
  • 2 replies
  • 0 likes

Links shared through FB messenger either don't work at all, or just open the Play Store

I've been having trouble playing ANY links through Facebook messenger. The links appear as they should but never open the song on spotify. I used to be able to get around the issue by sharing the direct link, but now that doesn't work either.When a l...

  • Newbie
  • I've been having trouble playing ANY links through Facebook messenger. The links appear as they should but never open the song on spotify. I used to be able to get around the issue by sharing the dir...
  • _-tkjro3bcwn
  • Newbie
  • 12305 Views
  • 3 replies
  • 39 likes
  • 12305 Views
  • 3 replies
  • 39 likes

Spotify crashes on startup on Android since the last update.

PlanPremiumCountry DEDeviceMoto G4Operating SystemAndroid 7.0 My Question or Issue I've read this from others already. Apparently a lot of people have the same issue. Whenever I start the spotify app it immediately crashes. I've reinstalled it twice,...

  • Casual Listener
  •   Plan Premium Country  DE Device Moto G4 Operating System Android 7.0   My Question or Issue  I've read this from others already. Apparently a lot of people have the s...
  • imogenbd
  • Casual Listener
  • 3452 Views
  • 13 replies
  • 18 likes
  • 3452 Views
  • 13 replies
  • 18 likes

Solved!! Spotify VERY slow.

My Spotify app has been extremely slow lately, songs won't play for seconds after I click them and music doesn't play/pause for long pauses after I click on the button. Using S7 Edge Android Oreo.

  • Casual Listener
  • My Spotify app has been extremely slow lately, songs won't play for seconds after I click them and music doesn't play/pause for long pauses after I click on the button. Using S7 Edge Android Oreo. &...
  • Nico
  • Community Legend
  • 10264 Views
  • 1 replies
  • 1 likes
  • smartphone
  • 10264 Views
  • 1 replies
  • 1 likes

Spotify still pausing on chromecast

Hi, I've been part of a group of people having problems with spotify pausing with chromecast audio. The issue has been marked as fixed, but it's not fixed for me:https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136#...

  • Newbie
  • Hi,   I've been part of a group of people having problems with spotify pausing with chromecast audio. The issue has been marked as fixed, but it's not fixed for me: https://community.spotify....
  • 447 Views
  • 0 replies
  • 0 likes
  • 447 Views
  • 0 replies
  • 0 likes

Where has gone the beautiful display?

Spotify on android, premium subscription. France. Hi, just a few days ago Spotify looked beautiful on my android phone. The music playing cover was full screen, with big enough text so I can see it in the car easily. The home screen was pretty too, w...

  • Music Fan
  • Spotify on android, premium subscription. France.    Hi, just a few days ago Spotify looked beautiful on my android phone. The music playing cover was full screen, with big enough text so...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

No aparecen las canciones descargadas

Hace dos semanas adquiri un MOTO E4 con Android 7.1.1 entonces como cualquier tiempo normal descarge todas mis canciones para escucharlas de modo offline (soy usuario premium en un paquete familiar) entonces hasta ahi todo perfecto, pero cuando agreg...

  • Visitor
  • Hace dos semanas adquiri un MOTO E4 con Android 7.1.1 entonces como cualquier tiempo normal descarge todas mis canciones para escucharlas de modo offline (soy usuario premium en un paquete familiar) ...
  • Vladimir96
  • Newbie
  • 3533 Views
  • 3 replies
  • 1 likes
  • 3533 Views
  • 3 replies
  • 1 likes

Spotify taking up 5GB with 'Offline Mode' turned off

Why is Spotify taking up 5GB or more with 'Offline Mode' turned off? I have to clear cache every week to get my space back, it's ridiculous! I'm suprised the app doesn't have a limit option for how much cache data Spotify can take up (or) an option t...

  • Newbie
  • Why is Spotify taking up 5GB or more with 'Offline Mode' turned off? I have to clear cache every week to get my space back, it's ridiculous!   I'm suprised the app doesn't have a lim...
  • 757 Views
  • 0 replies
  • 0 likes
  • 757 Views
  • 0 replies
  • 0 likes

Solved!! Spotify continuous crash

Hi guys, My spotifu keeps crashing whenever I open it. I tried uninstalling/reinstalling it but it works only for a couple of hours, then it goes back to continuous crashing. My device is a Google Pixel 2. Please help me out on this, i need my music....

  • Casual Listener
  • Hi guys,   My spotifu keeps crashing whenever I open it. I tried uninstalling/reinstalling it but it works only for a couple of hours, then it goes back to continuous crashing. My device is a ...
  • Chokehold
  • Regular
  • 10789 Views
  • 10 replies
  • 5 likes
  • 10789 Views
  • 10 replies
  • 5 likes