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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1048 Views
  • 0 replies
  • 4 likes

I cant disconnect Facebook from Spotify

DeviceAdvan i7D (Tablet)Operating SystemAndroid My Question or Issue I can't find the remove Facebook option under the social category on the settings. My account is registered by email. How can I disconnect Facebook from Spotify?

  • Newbie
  • Device Advan i7D (Tablet) Operating System Android   My Question or Issue  I can't find the remove Facebook option under the social category on the settings. My account is registered ...
  • Loxer
  • Community Legend
  • 432 Views
  • 2 replies
  • 0 likes
  • 432 Views
  • 2 replies
  • 0 likes

Last.fm integration

Using a Galaxy S6 edge, the option to scrobble to Last.fm has disappeared from settings. I was scrobbling in the morning and by lunch I no longer could. I know there have been all kinds of problems with integration since they launched but does anybod...

  • Casual Listener
  • Using a Galaxy S6 edge, the option to scrobble to Last.fm has disappeared from settings. I was scrobbling in the morning and by lunch I no longer could. I know there have been all kinds of problems w...
  • razvan42
  • Newbie
  • 1134 Views
  • 3 replies
  • 1 likes
  • 1134 Views
  • 3 replies
  • 1 likes

Solved!! Can't find my library

PlanFreeDeviceSamsung Galaxy Note Fan EditionOperating SystemAndroid 8.0.0My Question or IssueHey i can't find my library in mobile on desktop it's okay and can see it but on mobile i can see only "my favourite songs" and there is only 237 songs it's...

  • Regular
  • Plan Free Device Samsung Galaxy Note Fan Edition Operating System Android 8.0.0 My Question or Issue Hey i can't find my library in mobile on desktop it's okay and can see it but on mobile i c...
  • Swerver
  • Regular
  • 6485 Views
  • 13 replies
  • 0 likes
  • 6485 Views
  • 13 replies
  • 0 likes

Superuser Contribution Archivos Locales

PlanPremiumCountry COSTA RICADeviceSamsung s8+Operating System Windows 10 My Question or Issue No puedo reproducir los archivos locales que sincrinizo en mi pc en la aplicacion del celular.Cuando abro la aplicacion en mi telefono nofuncionan los arch...

  • Newbie
  • Plan Premium Country  COSTA RICA Device Samsung s8+ Operating System  Windows 10   My Question or Issue    No puedo reproducir los archivos locales que sincrin...
  • Alfredo
  • Roadie
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music Stop every mimute

PlanPremiumCountry PEDeviceXiaomi Redmi note 3Operating SystemAndroid 6.0.1 My Question or Issue Music stops every minute and occurs both online and offline.

  • Newbie
  • Plan Premium Country  PE Device Xiaomi Redmi note 3 Operating System Android 6.0.1   My Question or Issue  Music stops every minute and occurs both online and offline. 
  • Alfredo
  • Roadie
  • 655 Views
  • 1 replies
  • 0 likes
  • Android
    Stop repeats
  • 655 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs on playlist unavailable, but can be found when searched for

DeviceHuawei P20 ProOperating SystemAndroid Oreo (8.1.0) My Question or IssueI've recently purchased a new phone (was previously on a Galaxy S6) and after installing Spotify I've discovered that my main playlist has decreased in size dramatically (fr...

  • Casual Listener
  •   Device Huawei P20 Pro Operating System Android Oreo (8.1.0)   My Question or Issue I've recently purchased a new phone (was previously on a Galaxy S6) and after installing Spotify ...
  • new_nostalgia
  • Casual Listener
  • 703 Views
  • 2 replies
  • 0 likes
  • 703 Views
  • 2 replies
  • 0 likes

Superuser Contribution Song Radio

Plan - PremiumCountry - USA Device - Nexus 5x Hey all,I've been having this issue lately with some songs. The issue is that sometimes when I click a song to play in Spotify it will start a song radio for that song instead of just playing that song. T...

  • Newbie
  • Plan - Premium Country - USA   Device - Nexus 5x     Hey all, I've been having this issue lately with some songs. The issue is that sometimes when I click a song to pl...
  • bmfc1
  • Regular
  • 424 Views
  • 2 replies
  • 0 likes
  • 424 Views
  • 2 replies
  • 0 likes

Estimated data/storage needed for an album

PlanPremium My Question or IssueIf i want to download a playlist or album, it would be good to know how much data will be needed to download it and how much storage will occupy, according to the "downloaded music quality" setting in the app. Thanks

  • Visitor
  • Plan Premium   My Question or Issue If i want to download a playlist or album, it would be good to know how much data will be needed to download it and how much storage will occupy, accordin...
  • Loxer
  • Community Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Android Auto voice command problems

PlanPremiumCountryUS DeviceOnePlus 5TOperating SystemAndroid Oreo My Question or IssueSpotify has trouble with voice commands with Android Auto. I said "Play my Funtime Mix playlist on Spotify" AA replied, "Playing Funtime Mix on Spotify" and paused ...

  • Newbie
  • Plan Premium Country US   Device OnePlus 5T Operating System Android Oreo   My Question or Issue Spotify has trouble with voice commands with Android Auto. I said "Play my F...
  • 452 Views
  • 0 replies
  • 0 likes
  • 452 Views
  • 0 replies
  • 0 likes

Superuser Contribution OnePlus Bullets Wireless

PlanPremiumCountryGermanyDevicesOnePlus 6, OnePlus Bullets WirelessOperating SystemAndroid 8.1.0 (OxygenOS 5.1.8) My Question or IssueHi everyone,yesterday I received the OnePlus Bullets Wireless (Bluetooth Headphones). They have a magnetic back on e...

  • Casual Listener
  •   Plan Premium Country Germany Devices OnePlus 6, OnePlus Bullets Wireless Operating System Android 8.1.0 (OxygenOS 5.1.8)   My Question or Issue Hi everyone, yesterday I receiv...
  • TheAlwaysUltra
  • Casual Listener
  • 1834 Views
  • 2 replies
  • 0 likes
  • 1834 Views
  • 2 replies
  • 0 likes

Solved!! Playing Music on Spotify

PlanPremiumCountry The NetherlandsDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue Is it possible to sort your playlist on 'Date Added' like you can do on PC? And if it's not possible is there a place where I can recommend this...

  • Casual Listener
  • Plan Premium Country  The Netherlands Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue  Is it possible to sort your playlist on 'Date Added' ...
  • Loxer
  • Community Legend
  • 558 Views
  • 3 replies
  • 0 likes
  • 558 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't shuffle a playlist.

Since a bit, only one of the playlist (Rock hard) dont let me shuffle it.It just start from beginning and play the next song.Also, I can choose any song in that playlist and listen it normally.Not working in any other playlist.I use spotify free. I j...

  • Newbie
  • Since a bit, only one of the playlist (Rock hard) dont let me shuffle it. It just start from beginning and play the next song. Also, I can choose any song in that playlist and listen it normally. ...
  • SergioDavid
  • Roadie
  • 908 Views
  • 1 replies
  • 0 likes
  • 908 Views
  • 1 replies
  • 0 likes

Solved!! Problems with mobile app

PlanPremiumCountry CanadaDeviceLG G7Operating SystemAndroid On the mobile app, some complete albums don't even show up, other than the album title, yet on my PC, the whole album is visible

  • Casual Listener
  • Plan Premium Country  Canada Device LG G7 Operating System Android   On the mobile app, some complete albums don't even show up, other than the album title, yet on my PC, the whole...
  • Loxer
  • Community Legend
  • 1119 Views
  • 3 replies
  • 0 likes
  • 1119 Views
  • 3 replies
  • 0 likes

Spotify Connect devices not appearing unless I login to desktop client

PlanPremium DeviceOnePlus 3, OnePlus 5Operating SystemAndroid Oreo, MacOS 10.13 My Question or IssueI have the Spotify app installed on a first gen Amazon FireTV. I can connect to it via Spotify Connect, and play music just fine. The problem presents...

  • Newbie
  • Plan Premium   Device OnePlus 3, OnePlus 5 Operating System Android Oreo, MacOS 10.13   My Question or Issue I have the Spotify app installed on a first gen Amazon FireTV. I c...
  • 1101 Views
  • 0 replies
  • 1 likes
  • Amazon FireTV
    kef ls50 wireless
  • 1101 Views
  • 0 replies
  • 1 likes

Android - Playlists sorted by 'artist' sort songs alphabetically...

Hi there, Since a recent update, something has changed with playlists. By default, I sort my playlists by Artist. Previously, within each artist, their albums would sort in alphabetical order too, and then the songs within the album would sort in the...

  • Newbie
  • Hi there,   Since a recent update, something has changed with playlists.   By default, I sort my playlists by Artist. Previously, within each artist, their albums would sort in alphabet...
  • Smcdowell84
  • Newbie
  • 899 Views
  • 1 replies
  • 3 likes
  • 899 Views
  • 1 replies
  • 3 likes

Spotify does not want to download songs

PlanPremiumCountry PolandDeviceZTEOperating SystemAndroidMy Question or IssueHey, i have a little problem with my Spotify. I turned ON my Data Transmision because i want download some tracks, when i go in to my play list i pushed the button to downlo...

  • Newbie
  •   Plan Premium Country  Poland Device ZTE Operating System Android My Question or Issue Hey, i have a little problem with my Spotify. I turned ON my Data Transmision because i wan...
  • Loxer
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Solved!! Offline listening

I'm going to buy a premium (in Finland) so I can listen to music on the airplane. I have a honor 8 lite and i have this weird new version of spotify were my playlists don't have that offline button on top of them, so how am i supposed to download the...

  • Newbie
  • I'm going to buy a premium (in Finland) so I can listen to music on the airplane. I have a honor 8 lite and i have this weird new version of spotify were my playlists don't have that offline button o...
  • Loxer
  • Community Legend
  • 798 Views
  • 1 replies
  • 0 likes
  • 798 Views
  • 1 replies
  • 0 likes

Storage not freeing up after unsyncing downloaded playlists.

PlanPremium CountryUSA DeviceMotorola Moto Z2 ForceOperating SystemAndroid 8.0.0 Spotify Version8.4.62.490 Ok, so ever since the removal of the button to removal all deleted playlists, I have not been able to free up space. For some reason, I have no...

  • Regular
  •   Plan Premium   Country USA   Device Motorola Moto Z2 Force Operating System Android 8.0.0   Spotify Version 8.4.62.490   Ok,  so ever since the removal ...
  • Loxer
  • Community Legend
  • 569 Views
  • 1 replies
  • 0 likes
  • 569 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution separate option for deleting only the cache music

Can we have a separate option for deleting only the cache music for Android? I don't want to delete the music i specifically downloaded, when i actually only need to delete the cache data that is clogging up my storage. Thanks

  • Visitor
  •   Can we have a separate option for deleting only the cache music for Android? I don't want to delete the music i specifically downloaded, when i actually only need to delete the cache data tha...
  • user-removed
  • Not applicable
  • 2531 Views
  • 2 replies
  • 0 likes
  • 2531 Views
  • 2 replies
  • 0 likes

Superuser Contribution Randomly stops playing

My Question or Issue Spotify just stops randomly when playing. I can go and push play and it starts again, but sometimes it stops more than once in a single song. I've uninstalled and reinstalled spotify and it still does it. How can I correct this? ...

  • Casual Listener
  •     My Question or Issue  Spotify just stops randomly when playing. I can go and push play and it starts again, but sometimes it stops more than once in a single song. I've uninstal...
  • Alfredo
  • Roadie
  • 1106 Views
  • 3 replies
  • 1 likes
  • 1106 Views
  • 3 replies
  • 1 likes