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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5741 Views

0 replies

7 likes

  • 5741 Views
  • 0 replies
  • 7 likes

Android Factory reset

PlanFree/Premium CountryBrazil DeviceMoto g4 + Operating SystemAndroid 7.0 My Question or Issue After I done a factory reset in my Android i try instal and access my Spotify Account, when i do this i discovered that all of my playlists, favorites son...

Newbie

Plan Free/Premium   Country Brazil   Device Moto g4 +   Operating System Android 7.0   My Question or Issue   After I done a factory reset in my Android i try i...

Joe

Community Legend

598 Views

1 replies

0 likes

  • 598 Views
  • 1 replies
  • 0 likes

Other musics start play in my album on mobile

PlanFreeCountry BrazilDeviceSamsung Galaxy S7Operating System(iOS 10, Android Oreo, Windows 10,etc.) Android My Question or IssueHello, I´m lintening Album Atrio do Senhor but every time I´m listening, start other musics I don´t want to listen. I wou...

Casual Listener

Plan Free Country  Brazil Device Samsung Galaxy S7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)  Android  My Question or Issue Hello, I´m lintening Album Atr...

Joe

Community Legend

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musics of other artist begin in the middle of album Atrio do Senhor

PlanFreeCountry BrazilDeviceSamsung Galaxy S7Operating System(iOS 10, Android Oreo, Windows 10,etc.) Android My Question or IssueHello, I´m lintening Album Atrio do Senhor but every time I´m listening, start other musics I don´t want to listen. I wou...

Casual Listener

Plan Free Country  Brazil Device Samsung Galaxy S7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)  Android  My Question or Issue Hello, I´m lintening Album Atr...

SergioDavid

Roadie

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Songs skipping and breaking like scratched CD

Almost every time I listen to my music, the tracks skip and break up randomly like they're on a scratched CD. This has happened on my free plan and still with premium. I have the latest version of the app.

Visitor

Almost every time I listen to my music, the tracks skip and break up randomly like they're on a scratched CD. This has happened on my free plan and still with premium. I have the latest version of th...

hughbetcha86

Gig Goer

2384 Views

1 replies

1 likes

  • 2384 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify stopping playback after a single track.

My Question or IssueMyself and multiple other people I know on various devices are experiencing the same issue. Regardless of whether it's radio, a selected album or a playlist Spotify is stopping playback after one track. I've unistalled and reinsta...

Newbie

My Question or Issue Myself and multiple other people I know on various devices are experiencing the same issue. Regardless of whether it's radio, a selected album or a playlist Spotify is stopping ...

SergioDavid

Roadie

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution Un disliking.

PlanPremiumCountry UsaDeviceSamsung pc and macOperating SystemAndriod win 10 macos My Question or Issue Hiii. So im **bleep** off already , so im sorry but becuase of the extremly flawed design i keep mis clicking. 1 list the like dislike is 1 way an...

Newbie

Plan Premium Country  Usa Device Samsung pc and mac Operating System Andriod win 10 macos   My Question or Issue  Hiii. So im **bleep** off already , so im sorry but becuase ...

Shininggg

Newbie

804 Views

2 replies

1 likes

  • 804 Views
  • 2 replies
  • 1 likes

Why Are Lyrics Showing in English and Spanish???

Plan - PremiumCountry - U.S. Device - Operating System - Android 7.0 My Question or IssueCan anyone tell me why my lyrics are showing in English AND in Spanish? I am in the U.S and for the past year my lyrics have only shown in English, which is my p...

Casual Listener

Plan - Premium Country - U.S.   Device - Operating System - Android 7.0   My Question or Issue Can anyone tell me why my lyrics are showing in English AND in Spanish?  I am in ...

Joe

Community Legend

865 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Superuser Contribution Previously synced local files randomly unsynced

My Info: Fully updated Galaxy S8+, Premium Account, located in USA Hello everyone, my question/problem is that about a week ago I noticed that my local files that I had previously synced about 3 or 4 months ago from my laptop to my phone had unsynced...

Casual Listener

My Info: Fully updated Galaxy S8+, Premium Account, located in USA   Hello everyone, my question/problem is that about a week ago I noticed that my local files that I had previously synced abo...

SergioDavid

Roadie

968 Views

2 replies

0 likes

Songs Erasing
Songs Issues
Songs Unsyncing
  • 968 Views
  • 2 replies
  • 0 likes

Sort by album always sorts songs alphabetically

PlanPremiumCountryUSA DevicePixelOperating SystemAndroid Oreo My Question or Issue When sorting a playlist by albuym Spoyify used to sort the songs by their play order in the album - that was a great feature and it's still the case on the desktop.In ...

Regular

  Plan Premium Country USA   Device Pixel Operating System Android Oreo   My Question or Issue  When sorting a playlist by albuym Spoyify used to sort the songs by the...

Joe

Community Legend

759 Views

2 replies

0 likes

  • 759 Views
  • 2 replies
  • 0 likes

Superuser Contribution Configure Spotify equalizer to 432hz

PlanPremium Someone have knowledge about how to configure Spotify equalizer to 432hz? P.S.:Spotify company ought to add 432hz mode. I pay your services so you know what to do.

Newbie

  Plan Premium   Someone have knowledge about how to configure Spotify equalizer to 432hz?    P.S.: Spotify company ought to add 432hz mode. I pay your services so you know...

8127 Views

0 replies

15 likes

  • 8127 Views
  • 0 replies
  • 15 likes

Superuser Contribution Problem when Tabbing out of Spotify

PlanPremiumCountry GermanyDeviceSamsung Galaxy S9+Operating SystemAndroidOreo My Question or Issue I started a Playlist then tabbed out of Spotify after that I started the App again and the screen was having a refresh issue of some sort

Newbie

Plan Premium Country  Germany Device Samsung Galaxy S9+ Operating System AndroidOreo   My Question or Issue  I started a Playlist then tabbed out of Spotify after that I star...

SergioDavid

Roadie

650 Views

4 replies

0 likes

  • 650 Views
  • 4 replies
  • 0 likes

Superuser Contribution LG V30 Issues

I'm having issues with the task bar shortcut where it won't update what is actually playing or respond at all to comands. The app itself seems to function fine but with this shortcut broken, it's quite annoying. My microphone/controller headphones wo...

Casual Listener

I'm having issues with the task bar shortcut where it won't update what is actually playing or respond at all to comands. The app itself seems to function fine but with this shortcut broken, it's qui...

BryceBloomfield

Casual Listener

2365 Views

10 replies

2 likes

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  • 10 replies
  • 2 likes

Superuser Contribution [Bug] Disliked songs still playing

PlanPremiumCountryPL DeviceSamsung S6 Edge My Question or Issue When I dislike a song or artist, that song is still autoplaying in Discover Weekly. Scenario:I have following songs in Discover WeeklySong 1 [Currently playing]Song 2 [Disliked]Song 3Whe...

Music Fan

Plan Premium Country PL  Device Samsung S6 Edge     My Question or Issue  When I dislike a song or artist, that song is still autoplaying in Discover Weekly.   Sce...

Alfredo

Roadie

3177 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Superuser Contribution How do i play an entire music folder on my phone?

Plan PremiumCountry SwedenPhone Samsung Galaxy S7OS Android Oreo If i want to play the entire folder i have to first start it on my computer because i dont seem to have the option in my phone, is there anyway to do this or do i actually have to start...

Newbie

  Plan Premium Country Sweden Phone Samsung Galaxy S7 OS Android Oreo   If i want to play the entire folder i have to first start it on my computer because i dont seem to have the opt...

SergioDavid

Roadie

1236 Views

1 replies

4 likes

  • 1236 Views
  • 1 replies
  • 4 likes

Crackling noises when playing Spotify via bluetooth speaker

PlanPremiumCountryGermanyDeviceHuawei Honor 6XOperating SystemAndroid 7 My Question or Issue Hey there, I have some problem with Spotify playing on my bluetooth speakers (Logitech X300). I experience this issue only with Spotify, with all other sound...

Music Fan

Plan Premium Country Germany Device Huawei Honor 6X Operating System Android 7   My Question or Issue   Hey there, I have some problem with Spotify playing on my bluetooth speake...

424 Views

0 replies

0 likes

  • 424 Views
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Superuser Contribution Sony NW-WS413 Sport-Walkman

I have the Sony Sport Walkman. I am looking at a plan from Spotify. My question is. . . Is it possible to save/transfter your music to this device? Thank you

Newbie

I have the Sony Sport Walkman. I am looking at a plan from Spotify. My question is. . . Is it possible to save/transfter your music to this device?    Thank you 🙂   

SergioDavid

Roadie

4551 Views

1 replies

1 likes

  • 4551 Views
  • 1 replies
  • 1 likes

Playlists Failing to sync across devices

PlanPremiumCountry United StatesDeviceSamsung Galaxy J7Operating Systemandroid My Question or Issue I deleted a few songs across playlists on my laptop, and then when i went to spotify on my cell it still shows the playlist has the same amount of son...

Gig Goer

Plan Premium Country  United States Device Samsung Galaxy J7 Operating System android   My Question or Issue  I deleted a few songs across playlists on my laptop, and then wh...

371 Views

0 replies

0 likes

  • 371 Views
  • 0 replies
  • 0 likes

Spotify App closes itself whenever I try to open it.

PlanPremiumCountryArgentina DeviceSamsungOperating SystemAndroidMy Question or Issue Spotify App. won't start when I try to open it. It just opens for 2 or 3 segs. and then it closes itself. Can't even log in now. What's the deal? It's been three day...

Casual Listener

Plan Premium Country Argentina  Device Samsung Operating System Android My Question or Issue  Spotify App. won't start when I try to open it. It just opens for 2 or 3 segs. and the...

519 Views

0 replies

0 likes

  • 519 Views
  • 0 replies
  • 0 likes

Freezing upon searching android

PlanFreeCountry UsaDeviceSamsing galaxy s6 (SM-G920V)Operating SystemAndroid 7 My Question or Issue When i go to search or add a song, it prompts a blank, uninteractable screen, song also freezes, causing me to restart the app. The song begins at the...

Casual Listener

  Plan Free Country  Usa Device Samsing galaxy s6 (SM-G920V) Operating System Android 7   My Question or Issue  When i go to search or add a song, it prompts a blank, u...

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

Freezing upon searching android

PlanFreeCountry USADeviceSamsung S6 (SM-G920V)Operating SystemAndroid 7 My Question or Issue Whenever i go to add a song on my playlist on mobile, the song stops and becomes a non-interactable blank black screen, causing me to have to restart the app...

Casual Listener

  Plan Free Country  USA Device Samsung S6 (SM-G920V) Operating System Android 7   My Question or Issue   Whenever i go to add a song on my playlist on mobile, the son...

279 Views

0 replies

0 likes

  • 279 Views
  • 0 replies
  • 0 likes