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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115384 Views

27 replies

4 likes

  • 115384 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231909 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231909 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

591581 Views

79 replies

3 likes

  • 591581 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485870 Views

580 replies

42 likes

Account
Free
  • 485870 Views
  • 580 replies
  • 42 likes

Superuser Contribution One album stuck at top of recently played

PlanPremiumCountry UkDeviceMotorola Moto g 5Operating SystemAndroid 7 My Question or Issue A couple weeks ago I listened to the cruel summer album by Kanye West, and since then that album has been stuck at the top of recently played. Every new song o...

Newbie

Plan Premium Country  Uk Device Motorola Moto g 5 Operating System Android 7   My Question or Issue  A couple weeks ago I listened to the cruel summer album by Kanye West, an...

SergioDavid

Roadie

1124 Views

1 replies

0 likes

  • 1124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Notification appears on Bluetooth or Charger connection. How can I disable?

Whenever I connect a bluetooth device to my phone or plug it into the charger, the Spotify notification is in my notification tray, even if I'm listening to another app. It's annoying that I have to constantly swipe it away. Please direct me to a dis...

Casual Listener

Whenever I connect a bluetooth device to my phone or plug it into the charger, the Spotify notification is in my notification tray, even if I'm listening to another app. It's annoying that I have to ...

SergioDavid

Roadie

826 Views

1 replies

0 likes

  • 826 Views
  • 1 replies
  • 0 likes

Can't stop songs from playing...

Out of nowhere, every other song that plays is NOT on my playlist or the album I'm trying listen to. I have tried playing different playlists and albums, but for some reason songs from another album play every-other-song.These are not 'suggested' son...

Casual Listener

Out of nowhere, every other song that plays is NOT on my playlist or the album I'm trying listen to. I have tried playing different playlists and albums, but for some reason songs from another album ...

Wgreene

Casual Listener

14341 Views

2 replies

0 likes

Other
  • 14341 Views
  • 2 replies
  • 0 likes

Login from Android not working

DeviceNexus 5XOperating SystemAndroid 8.1.0 My Question or IssueI cannot log in from my Android smartphone using my username or e-mail. Online, instead, the login works fine with both.

Casual Listener

  Device Nexus 5X Operating System Android 8.1.0   My Question or Issue I cannot log in from my Android smartphone using my username or e-mail. Online, instead, the login w...

paperoga17

Casual Listener

1020 Views

6 replies

0 likes

  • 1020 Views
  • 6 replies
  • 0 likes

New Design

PlanPremiumCountrySpain Device Samsung Galaxy 8+Operating SystemAndroid Oreo 8.0 My Question or IssueWhy in one of my couple devices i see the new design (galaxy s6 edge), and in my other device (samsung s8+) i see the old design?i tried to uninstall...

Newbie

  Plan Premium Country Spain   Device  Samsung Galaxy 8+ Operating System Android Oreo 8.0   My Question or Issue Why in one of my couple devices i see the new de...

Billy-J

Spotify Star

906 Views

1 replies

0 likes

  • 906 Views
  • 1 replies
  • 0 likes

Crashing Constantly

Crashing is interrupting my service to the point I'm considering switching to ihr or Pandora or something. I use Spotify for extended periods of time while working. Several times an hour, the app will crash, including the notification widget .I'll re...

Visitor

Crashing is interrupting my service to the point I'm considering switching to ihr or Pandora or something. I use Spotify for extended periods of time while working. Several times an hour, the app wil...

Billy-J

Spotify Star

1008 Views

1 replies

0 likes

  • 1008 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connection failed

PlanPremiumCountry PhilippinesDeviceVivo V71 My Question or Issue I got this problem that says that my spotify says connection failed i've fixed this already yesterday but it came back again this morning an agent also told me to put this if i get thi...

Visitor

Plan Premium Country  Philippines Device Vivo V71     My Question or Issue  I got this problem that says that my spotify says connection failed i've fixed this already ye...

SergioDavid

Roadie

627 Views

1 replies

0 likes

  • 627 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline Songs

PlanPremiumCountry Philippines DeviceSamsung J7 ProOperating SystemAndroid Nougat My Question or Issue Hi. As of the lastest update, they removed the feature in which I can save my offline song on my external/memory card. I would like to know if I ca...

Newbie

Plan Premium Country  Philippines  Device Samsung J7 Pro Operating System Android Nougat    My Question or Issue  Hi. As of the lastest update, they removed the fea...

SergioDavid

Roadie

627 Views

1 replies

0 likes

  • 627 Views
  • 1 replies
  • 0 likes

Spotify seems to be offline constantly

Recently, my spotify app has not been letting me search, go to artist pages, or go to the browse page. When searching, it only shows songs I've downloaded. I can get to albums through songs in my playlists, but if I try to go to an artist page or bro...

Newbie

Recently, my spotify app has not been letting me search, go to artist pages, or go to the browse page. When searching, it only shows songs I've downloaded. I can get to albums through songs in my pla...

HopperX

Regular

695 Views

3 replies

1 likes

  • 695 Views
  • 3 replies
  • 1 likes

Cant Skip song in car

Hello, i am driving an 2012 Ford fiesta and am playing spotify through and Aux cord from a Samsung S7, i cannot skip the song with buttons on the wheel but can mute and adjust the volume.any fixes for this?

Newbie

  Hello, i am driving an 2012 Ford fiesta and am playing spotify through and Aux cord from a Samsung S7, i cannot skip the song with buttons on the wheel but can mute and adjust the volume. an...

user-removed

Not applicable

6857 Views

1 replies

0 likes

  • 6857 Views
  • 1 replies
  • 0 likes

Student discount

PlanPremiumCountry UsaDeviceS7 edgeOperating System Android Oreo My Question or IssueSpotify isnt playing specific songs through google speech (Ok google). I have college the student discount, it's not recognizing my account as premium.

Newbie

Plan Premium Country  Usa Device S7 edge Operating System  Android Oreo   My Question or Issue Spotify isnt playing specific songs through google speech (Ok google). I have c...

user-removed

Not applicable

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

[Instagram][Social] - Can't post Spotify songs as IG Story

It seems that I can't share my Spotify Songs/Playlist as an IG Story. Both apps are updated. Phone is also updated to lates build. I dunno why. Saw my friends can share their Spotify song as stories. PlanPremiumCountry PhilippinesDeviceOnePlus 3TOper...

Casual Listener

It seems that I can't share my Spotify Songs/Playlist as an IG Story. Both apps are updated. Phone is also updated to lates build. I dunno why. Saw my friends can share their Spotify song as stories....

Billy-J

Spotify Star

4785 Views

4 replies

0 likes

  • 4785 Views
  • 4 replies
  • 0 likes

Literally wont let me search

Had spotify premium for some good time now. Always worked fine, until now. It wont let me search for songs, and when I do, it only searches for songs that I've already downloaded. It's not an internet issue, because I've checked, and all other apps w...

Newbie

Had spotify premium for some good time now. Always worked fine, until now. It wont let me search for songs, and when I do, it only searches for songs that I've already downloaded. It's not an interne...

Noah

Community Legend

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Solved!! Suggested songs

PlanPremiumCountryGermany DeviceSamsung galaxy s7 edgeOperating SystemAndroid oreo My Question or Issue Hello,I had the free version before and liked the suggested songs.I switched to premium so I can skip as much as I want and hear the music offline...

Casual Listener

Plan Premium Country Germany   Device Samsung galaxy s7 edge Operating System Android oreo   My Question or Issue  Hello, I had the free version before and liked the sugges...

Noah

Community Legend

654 Views

1 replies

0 likes

  • 654 Views
  • 1 replies
  • 0 likes

Local File playlist

Hello everyone!I created a playlist on my PC, with some local files I have in the latter.Now going on the phone, of course it does not make me listen to those local files, since in the database there are.Is there a way to listen to those songs too? M...

Newbie

Hello everyone! I created a playlist on my PC, with some local files I have in the latter. Now going on the phone, of course it does not make me listen to those local files, since in the database t...

Noah

Community Legend

724 Views

3 replies

0 likes

  • 724 Views
  • 3 replies
  • 0 likes

"Recently Added'' sorting issue (Android only)

I'm having this pretty annoying issue for almost a month now on my Spotify app (my Android version is 5.1). I like to store my offline songs inside a playlist, since this method keeps all my downloaded songs together and organized and helps me to con...

Visitor

  I'm having this pretty annoying issue for almost a month now on my Spotify app (my Android version is 5.1). I like to store my offline songs inside a playlist, since this method keeps all my ...

Denial94

Roadie

1898 Views

3 replies

2 likes

recently added
  • 1898 Views
  • 3 replies
  • 2 likes

Solved!! Spotify on Google assistant

Hello everyone I recently read that Spotify was collaborating with Google so we could set an alarm with a song from Spotify. I was wondering how can we set this type of alarm. Any help is appreciated. Thanks for reading, Jose.

Spotify Star

Hello everyone 🙂   I recently read that Spotify was collaborating with Google so we could set an alarm with a song from Spotify. I was wondering how can we set this type of alarm. Any help is...

Noah

Community Legend

1669 Views

1 replies

0 likes

  • 1669 Views
  • 1 replies
  • 0 likes

Solved!! Delete entire download list

Is there a way to delete all my music? Im wanting to start fresh with my music.PlanFree/PremiumCountry CanadaDeviceLG G5Operating System My Question or Issue I just want to delete my music. All of it.

Casual Listener

Is there a way to delete all my music? Im wanting to start fresh with my music. Plan Free/Premium Country  Canada Device LG G5 Operating System     My Question or Issue &nbs...

Noah

Community Legend

12845 Views

3 replies

0 likes

  • 12845 Views
  • 3 replies
  • 0 likes

Superuser Contribution No way to report song issues

Plan/PremiumCountry Device, Samsung Galaxy S8Operating System Android Oreo My Question or Issue When I find a incorrect artist or song name there is no way to report it in the Android app. The article in help says press the 3 dots and I have but noth...

Casual Listener

Plan /Premium Country   Device , Samsung Galaxy S8 Operating System  Android Oreo   My Question or Issue   When I find a incorrect artist or song name  there ...

olopis

Regular

2058 Views

2 replies

0 likes

  • 2058 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music downloaded on my SD card is getting deleted every time i shut down my phone

PlanPremiumColombia DeviceMoto G6Operating SystemAndroid Oreo I'm downloading my music as I have always do on my SD card. I realized days ago that my music was no longer avaible on offline mode however, my SD card had the 20GB of music I downloaded p...

Newbie

Plan Premium Colombia   Device Moto G6 Operating System Android Oreo   I'm downloading my music as I have always do on my SD card. I realized days ago that my music was no lon...

SergioDavid

Roadie

720 Views

1 replies

1 likes

  • 720 Views
  • 1 replies
  • 1 likes