Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

396120 Views

546 replies

35 likes

Account
Free
  • 396120 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8455 Views

0 replies

7 likes

  • 8455 Views
  • 0 replies
  • 7 likes

Solved!! Undowloading local files when switching to mobile data

As the title says I've downloaded the local files from desktop that I put in in a playlist. When I switch to mobile data, the local files grey out/are undownloaded. The app also refuses to download the local files using mobile data.

Casual Listener

As the title says I've downloaded the local files from desktop that I put in in a playlist. When I switch to mobile data, the local files grey out/are undownloaded. The app also refuses to download t...

Magnetron

Gig Goer

2049 Views

4 replies

0 likes

  • 2049 Views
  • 4 replies
  • 0 likes

Downloaded songs disappearing

Hey all, For a while I have been struggling with an issue where songs previously downloaded for offline availability show up as NOT downloaded for no apparent reason. I haven't discovered a distinct pattern yet, though I seem to notice it happening m...

Casual Listener

Hey all,   For a while I have been struggling with an issue where songs previously downloaded for offline availability show up as NOT downloaded for no apparent reason. I haven't discovered a ...

Magnetron

Gig Goer

2213 Views

1 replies

0 likes

Android
Cache
Offline availability
  • 2213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded music does not play in offline mode

Some All of the music I downloaded for offline use on my phone does not play when I put spotify in offline mode. I already did a complete reinstall but that didn't help. I use a HUAWEI P10lite WAS-LX1A with Android 7.0 and EMUI 5.1.1 with spotify ver...

Newbie

Some All of the music I downloaded for offline use on my phone does not play when I put spotify in offline mode. I already did a complete reinstall but that didn't help.   I use a HUAWEI P10li...

Magnetron

Gig Goer

4783 Views

2 replies

0 likes

  • 4783 Views
  • 2 replies
  • 0 likes

Superuser Contribution Discover Weekly Issue

PlanPremiumCountry IrelandDeviceSamsungS7 EdgeOperating SystemAndroid 8.0.0 My Question or Issue My Discover Weekly has not updated today. Hoping that there is a way to resolve. I have already unfollowed and re-followed, as well as logged in and out.

Casual Listener

  Plan Premium Country  Ireland Device SamsungS7 Edge Operating System Android 8.0.0   My Question or Issue  My Discover Weekly has not updated today. Hoping that there...

PrincessNala93

Casual Listener

881 Views

3 replies

0 likes

Discoverweekly
updating
  • 881 Views
  • 3 replies
  • 0 likes

Offline Playlist Inaccessible - Roaming with Data Turned Off

Please see attached image. It contians two problems. Forum reporting was frustrating. Issue is not hyphens as noted in screenshot.

Gig Goer

Please see attached image.  It contians two problems.  Forum reporting was frustrating.  Issue is not hyphens as noted in screenshot.

Magnetron

Gig Goer

623 Views

2 replies

0 likes

  • 623 Views
  • 2 replies
  • 0 likes

Remove CAR MODE UPDATE Immediately!

Remove the CAR MODE Update or you will be losing a ton of subscribers to your competitors.Here is what it looks like when I am connecting to my car bluetooth:

Casual Listener

Remove the CAR MODE Update or you will be losing a ton of subscribers to your competitors. Here is what it looks like when I am connecting to my car bluetooth:

Fleschdnb

Casual Listener

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unexistent songs

PlanPremiumCountry ColombiaDevice(Motorola moto g5)Operating System(Android 7.0) My Question or Issue My downloaded songs are like ghosts in my phone and i have to delete the app and download them again lile every 2-5 days. They dont appear in the ap...

Casual Listener

Plan Premium Country  Colombia Device (Motorola moto g5) Operating System (Android 7.0)   My Question or Issue  My downloaded songs are like ghosts in my phone and i have to ...

SergioDavid

Roadie

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded songs

HiFirst question, are downloaded songs when played using any data ?If not what is the setting, offline mode for ? The reason I ask is that my download​Ed songs have disappeared 3 times and I do not have much data

Newbie

Hi First question, are downloaded songs when played using any data ? If not what is the setting, offline mode for ?   The reason I ask is that my download​Ed songs have disappeared 3 times a...

SergioDavid

Roadie

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Favorites Gone

PlanFreeCountryUSA DeviceMotorola g5s plusOperating SystemAndroird 7 My Question or Issue Logged into my account and all my favorites are gone. Anyway to get them back?

Newbie

Plan Free Country USA   Device Motorola g5s plus Operating System Androird 7   My Question or Issue  Logged into my account and all my favorites are gone. Anyway to get them...

SergioDavid

Roadie

444 Views

1 replies

2 likes

  • 444 Views
  • 1 replies
  • 2 likes

I can't disable the looping video on some songs.

PlanPremiumCountryGermanyDeviceSamsung Note S4Operating SystemAndroid 6.0.1 My Question or IssueI can't find an option to turn of the looping video that starts sometimes playing instead of showing the actual album cover. It slows my phone down and do...

Newbie

Plan Premium Country Germany Device Samsung Note S4 Operating System Android 6.0.1   My Question or Issue I can't find an option to turn of the looping video that starts sometimes play...

Loxer

Community Legend

1421 Views

1 replies

3 likes

  • 1421 Views
  • 1 replies
  • 3 likes

Android TV following artists and friends.

PlanFreeCountryAustralia DevicePhilips TV 55PUT6801/79Operating SystemAndroid TV My Question or Issue Can i follow artists and friends on spotify on android tv? I cannot find the artist profile when doing a search just their songs, albums, and playli...

Regular

Plan Free Country Australia   Device Philips TV 55PUT6801/79 Operating System Android TV   My Question or Issue  Can i follow artists and friends on spotify on android tv? I...

591 Views

0 replies

0 likes

Android TV following issue
  • 591 Views
  • 0 replies
  • 0 likes

Playing screen issues

I am having issues with my playing screen. When I go to play a song on my galaxy s8, the album art doesn't show up anymore. Just a a colored screen with the play controls. I tried re installing it and still got the same issue. Can you help with this?

Visitor

I am having issues with my playing screen. When I go to play a song on my galaxy s8, the album art doesn't show up anymore. Just a a colored screen with the play controls. I tried re installing it an...

pobo90

Newbie

683 Views

3 replies

0 likes

  • 683 Views
  • 3 replies
  • 0 likes

While the Internet is available the app says that I'm offline

PlanPremium - Version 8.4.63.684 armV?CountryTurkey DeviceGalaxy Note II (GT-N7100) Operating SystemAndroid 4.4.2 My Question or IssueAlthough I am connected to the Internet and not in offline mode the app says that I am in offline mode. While the ap...

Casual Listener

Plan Premium - Version 8.4.63.684 armV? Country Turkey  Device Galaxy Note II (GT-N7100)  Operating System Android 4.4.2   My Question or Issue Although I am connected to the...

VsTheWall

Newbie

997 Views

3 replies

0 likes

  • 997 Views
  • 3 replies
  • 0 likes

Solved!! How do I reorder songs in my playlist on my phone?

I have only found an option for deleting songs, but I want to change the order of songs in a playlist. How can I do that? Before I had an iphone and used this feature a lot.

Music Fan

I have only found an option for deleting songs, but I want to change the order of songs in a playlist. How can I do that? Before I had an iphone and used this feature a lot.

Ianmax

Newbie

118433 Views

25 replies

10 likes

  • 118433 Views
  • 25 replies
  • 10 likes

Superuser Contribution help me

some songs are not playin ı when touch    device LG K10

Newbie

some songs are not playin ı when touch       device LG K10

Alfredo

Roadie

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution I had stogare section under the others section. But now i ve got nothing but log out section.

As i mentioned at the topic i can not reach the storage section which allows me to choose where i m gonna download musics. I could see that section at this morning but it has gone without any update. Do anyone have a solution for this? PlanPremiumCou...

Newbie

As i mentioned at the topic i can not reach the storage section which allows me to choose where i m gonna download musics. I could see that section at this morning but it has gone without any update....

Alfredo

Roadie

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Go online to see menu when in offline mode?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry UkDeviceSony z5 compact Operating system Android 7.1.1 My Question or Issue I'm in offline mode and when I try to...

Regular

 None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  Uk Device Sony z5 compact  Operatin...

Alfredo

Roadie

1655 Views

3 replies

2 likes

Offline Access
  • 1655 Views
  • 3 replies
  • 2 likes

Podcast plays next song in correct order only some of the time

Plan PremiumCountry USA DeviceLG G5Operating SystemAndroid 7.x My Question or Issue When I - play a podcast playlist (The Bright Sessions)- and the playlist is sorted by episode date - and the current episode finishes It should play the next song in ...

Gig Goer

Plan Premium Country USA   Device LG G5 Operating System Android 7.x   My Question or Issue  When I   - play a podcast playlist (The Bright Sessions) - and the playlis...

400 Views

0 replies

0 likes

  • 400 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant post music to instagram stories

PlanPremiumCountry USADeviceSamsung Galaxy S8+Operating System The button for posting to instagram stories isn't even there. I have uninstalled and reinstalled and nothing changed

Casual Listener

  Plan Premium Country  USA Device Samsung Galaxy S8+ Operating System     The button for posting to instagram stories isn't even there. I have uninstalled and reinstall...

SergioDavid

Roadie

799 Views

1 replies

0 likes

  • 799 Views
  • 1 replies
  • 0 likes

Superuser Contribution App try download my music all time

PlanPremiumCountryMéxicoDeviceMoto Z XT1650-03Operating System Android 7.1.1 My Question or Issue all time the app try download my music (when all my music is download done), i can see the download icon in notification bar, from 1 to 4 seconds

Newbie

Plan Premium Country México Device Moto Z XT1650-03 Operating System   Android 7.1.1  My Question or Issue   all time the app try download my music (when all my music is dow...

SergioDavid

Roadie

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes