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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 847009 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 847009 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16160 Views
  • 3 replies
  • 0 likes
  • 16160 Views
  • 3 replies
  • 0 likes

LG V30 song data

When I play music in my car via Bluetooth it does not show the info for the song being played I just upgraded to the V30 from a droiD turbo and it worked fine for the same version

  • Newbie
  • When I play music in my car via Bluetooth it does not show the info for the song being played I just upgraded to the V30 from a droiD turbo and it worked fine for the same version
  • 185 Views
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  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Solved!! Local Files greyed out on mobile, play fine on desktop.

Okay so I've added a tonne of local files to a playlist.They can play just fine on the desktop app.However, on the mobile app, they are greyed out and can't be played.I have tried reinstalling the app, removing the local files and adding them again, ...

  • Casual Listener
  • Okay so I've added a tonne of local files to a playlist. They can play just fine on the desktop app. However, on the mobile app, they are greyed out and can't be played. I have tried reinstalling ...
  • Joe
  • Community Legend
  • 13903 Views
  • 4 replies
  • 2 likes
  • 13903 Views
  • 4 replies
  • 2 likes

Crash on Android 8 when trying to save album

Hello, I'm on Android 8.0.0 with Spotify 8.4.39.673 arm V7. Oneplus 3T. App reproducably always crashes/force closes when trying to save an album to the collection. Problem exists for about two days now. Removed old albums to exclude hitting the albu...

  • Casual Listener
  • Hello,   I'm on Android 8.0.0 with Spotify 8.4.39.673 arm V7. Oneplus 3T. App reproducably always crashes/force closes when trying to save an album to the collection. Problem exists for about ...
  • Joe
  • Community Legend
  • 766 Views
  • 8 replies
  • 5 likes
  • 766 Views
  • 8 replies
  • 5 likes

Solved!! Can't play local files on my Samsung Galaxy S7

Hello users,I have some music that is now on Spotify. However when i put the songs in my local files and download them, i can only listen to them on my desktop. I tried some things but can't seem to download them on my phone. If anyone could help me ...

  • Casual Listener
  • Hello users, I have some music that is now on Spotify.  However when i put the songs in my local files and download them, i can only listen to them on my desktop. I tried some things but can't...
  • Joe
  • Community Legend
  • 723 Views
  • 3 replies
  • 0 likes
  • 723 Views
  • 3 replies
  • 0 likes

Can't Log in

I can't log in in my phone, I've changed the password and still can't log in, keeps saying user or password invalid.

  • Newbie
  • I can't log in in my phone, I've changed the password and still can't log in, keeps saying user or password invalid.
  • feelikeastrangr
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Battery drain on Android

Hi all, Since an update last week, my Spotify has been overheating my phone and dragging battery life down 20-30% an hour. It's a real shame, but has anyone experienced the same, or found a solution? FYI I'm on a Samsung Galaxy S7.Thanks!

  • Newbie
  • Hi all,   Since an update last week, my Spotify has been overheating my phone and dragging battery life down 20-30% an hour. It's a real shame, but has anyone experienced the same, or found a ...
  • MarcoSpot
  • Newbie
  • 1417 Views
  • 2 replies
  • 0 likes
  • 1417 Views
  • 2 replies
  • 0 likes

Login problem

I can login to spotify on my pc without a problem but when I try to login to my phone it says "Either username or password is wrong". I have made sure both my username and password are perfect, changed my password twice, uninstalled and reinstalled t...

  • Newbie
  • I can login to spotify on my pc without a problem but when I try to login to my phone it says "Either username or password is wrong". I have made sure both my username and password are perfect, chang...
  • user-removed
  • Not applicable
  • 635 Views
  • 6 replies
  • 2 likes
  • 635 Views
  • 6 replies
  • 2 likes

Samsung Gear Sport Spotify App doesnt recognize that I have premium

I sign into the app through my facebook account on my Gear Sport smart watch and it tells me to upgrade to premium, but I am already a premium member. Any ideas?

  • Casual Listener
  • I sign into the app through my facebook account on my Gear Sport smart watch and it tells me to upgrade to premium, but I am already a premium member. Any ideas?  
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
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Music quality problem

I've subscribe to premium and the music quality of spotify when change to extreme , the later i go back it turns to normal and automatic quality . Seems like it didn't save the quality at all . Any solution ?

  • Newbie
  • I've subscribe to premium and the music quality of spotify when change to extreme , the later i go back it turns to normal and automatic quality . Seems like it didn't save the quality at all . Any s...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music Way too low

I have the latest version of Spotify and i am using the One Plus 5t. I used the 3t from OnePlus before and had the same problem. If i listen to music i need to have my phone on maximum power and its still not loud enough. And for everyone here who wa...

  • Visitor
  • I have the latest version of Spotify and i am using the One Plus 5t. I used the 3t from OnePlus before and had the same problem. If i listen to music i need to have my phone on maximum power and its ...
  • ZullyB
  • Roadie
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution No internet connection

When connected to my wifi the app says 'no internet connection'. Ive been googling all week trying to fix this and nothing is working.

  • Newbie
  • When connected to my wifi the app says 'no internet connection'. Ive been googling all week trying to fix this and nothing is working.
  • ZullyB
  • Roadie
  • 851 Views
  • 1 replies
  • 0 likes
  • 851 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist doesn't shuffle on phone

Hello,I'm currently having a problem with my free spotify application. I'm using a samsung galaxy s6. When I listen to my playlist on my pc, it shuffles normally. On my phone however, it plays more or less in the order I put it in every time. I do no...

  • Casual Listener
  • Hello, I'm currently having a problem with my free spotify application. I'm using a samsung galaxy s6. When I listen to my playlist on my pc, it shuffles normally. On my phone however, it plays more...
  • buffshaggy
  • Casual Listener
  • 435 Views
  • 3 replies
  • 2 likes
  • 435 Views
  • 3 replies
  • 2 likes

Solved!! Share downloads between devices with the same Premium account

Hi all. I have a premium account that I use on 3 devices (2 Android and 1 PC). In one of them I made the download to be able to listen offline. My question is: I want to take those downloads to another of my devices (Android) so I do not have to down...

  • Newbie
  • Hi all. I have a premium account that I use on 3 devices (2 Android and 1 PC). In one of them I made the download to be able to listen offline. My question is: I want to take those downloads to anoth...
  • Joe
  • Community Legend
  • 1857 Views
  • 1 replies
  • 0 likes
  • 1857 Views
  • 1 replies
  • 0 likes

Control the Music on Lock Screen

I have a Samsung Note 5 and on Lock Screen I cant control the music well. So I want to control things like munite.Spoiler (Highlight to read)

  • Visitor
  • I have a Samsung Note 5 and on Lock Screen I cant control the music well. So I want to control things like munite.  
  • 266 Views
  • 0 replies
  • 0 likes
  • idea
    lock screen
    Music
  • 266 Views
  • 0 replies
  • 0 likes

I can't log on my phone but can log in on windows

Yastrday I downloaded spotify for windows and connected my device and on the other day I wasn't able to log in on my android.

  • Regular
  • Yastrday I downloaded spotify for windows and connected my device and on the other day I wasn't able to log in on my android.
  • 196 Views
  • 0 replies
  • 1 likes
  • 196 Views
  • 0 replies
  • 1 likes

App closes randomly

Since 2 or 3 weeks ago the app on my phone suddenly closes several times during the day. I read that I should clear the cache and reinstall the app. Done that but keeps closing, any suggestions?Using the app on an LG G3.

  • Casual Listener
  • Since 2 or 3 weeks ago the app on my phone suddenly closes several times during the day. I read that I should clear the cache and reinstall the app. Done that but keeps closing, any suggestions? Usi...
  • modernmanifesto
  • Newbie
  • 832 Views
  • 3 replies
  • 0 likes
  • 832 Views
  • 3 replies
  • 0 likes

Chromecast STILL disappears from android spotify

Hi.I dont know why you closed the previous thread, but this problem persists.When my samsung s7 has been disconnected from my home network, spotify needs a force stop to refind my chromecast device.I have tried reinstalling according to the steps pos...

  • Casual Listener
  • Hi. I dont know why you closed the previous thread, but this problem persists. When my samsung s7 has been disconnected from my home network, spotify needs a force stop to refind my chromecast devi...
  • lab
  • Gig Goer
  • 6777 Views
  • 26 replies
  • 12 likes
  • 6777 Views
  • 26 replies
  • 12 likes

Spotify won't download files to SD card

Hey guys,I'm using a NVIDIA Tegra Note running Android 5.1.A few days ago I had to reset it to factory settings and also needed to install Spotify (v 8.4.42.722 armV7) anew. Since then I noticed it doesn't download files to the SD card anymore, neith...

Screenshot_2018-03-02_14-33-23.png Screenshot_2018-03-02_14-31-20.png Screenshot_2018-03-02_14-29-50.png
  • Casual Listener
  • Hey guys, I'm using a NVIDIA Tegra Note running Android 5.1. A few days ago I had to reset it to factory settings and also needed to install Spotify (v 8.4.42.722 armV7) anew. Since then I noticed ...
  • 493 Views
  • 0 replies
  • 0 likes
  • Download
    internal
    offline
    Sd
  • 493 Views
  • 0 replies
  • 0 likes

Automatically deleting downloaded songs

Hey, i have the following problem.I downloaded my playlist and a few others which I created to hear music in the car etc.After some time those playlists are not anymore downloaded, even tho I didn't pressed the "Download" button. I have to redownload...

  • Newbie
  • Hey, i have the following problem. I downloaded my playlist and a few others which I created to hear music in the car etc. After some time those playlists are not anymore downloaded, even tho I did...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes