Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210901 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
561370 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
463169 Views
575 replies
39 likes
PlanPremiumCountry UkDeviceOnePlus 6Operating SystemAndroid8.1 My Question or Issue The music stops itself. I have to click play again but it happens after 3 or 4 songs. Besides, I can't see the controller on the top to stop or resume music. I have t...
Plan Premium Country Uk Device OnePlus 6 Operating System Android8.1 My Question or Issue The music stops itself. I have to click play again but it happens after 3 or 4 s...
Spotify Star
30912 Views
3 replies
3 likes
PlanPremiumCountryBrasilDeviceSamsung Galaxy Tab A 2017 8" (T385)Operating SystemAndroid Nougat My Question or Issue O app no meu dispositivo não carrega as informações corretamente. O app abre, e não trava, porém, todas as informações de musica, bus...
Plan Premium Country Brasil Device Samsung Galaxy Tab A 2017 8" (T385) Operating System Android Nougat My Question or Issue O app no meu dispositivo não carrega as...
Spotify Star
423 Views
1 replies
0 likes
PlanPremium Family PlanCountryNorth America (USA) DeviceSamsung Galaxy S6 EdgeOperating SystemAndroid My Question or Issue I'm unable to play 105 songs (of 140) in a playlist that I've had since early March on the app. I haven't checked to see if the...
Plan Premium Family Plan Country North America (USA) Device Samsung Galaxy S6 Edge Operating System Android My Question or Issue I'm unable to pla...
Roadie
1022 Views
1 replies
2 likes
Hey all,Since a week or 2 my phone doesnt remember my premium account anymore. This means that whenever I open the app I need to log-in again. As a result, I need to re-download all my playlists again. Also, every time I need to relog, it doesnt reme...
Hey all, Since a week or 2 my phone doesnt remember my premium account anymore. This means that whenever I open the app I need to log-in again. As a result, I need to re-download all my playlists ag...
Spotify Star
368 Views
1 replies
0 likes
HiSince I got spotify I got the download button activated at my "Songs".So if I want a new song to be downloaded I just put into "my songs" so that it downloads automatically. (Because the download button under "songs" is activated) . When I put a ne...
Hi Since I got spotify I got the download button activated at my "Songs". So if I want a new song to be downloaded I just put into "my songs" so that it downloads automatically. (Because the ...
Roadie
391 Views
1 replies
0 likes
PlanPremiumCountry Device(Galaxy S7, Android Oreo) My Question or Issue I've noticed recently that my phone memory was reducing like crazy. I would always check my SD card to see if it still had enough space for new music. Then I realized that you ca...
Plan Premium Country Device (Galaxy S7, Android Oreo) My Question or Issue I've noticed recently that my phone memory was reducing like crazy. I would alwa...
Roadie
720 Views
4 replies
0 likes
PlanPremiumCountry MéxicoDeviceHuaweiOperating SystemAndroid My Question or IssueMi aplicación se cierra sola. Esto empezó a suceder desde la actualización,antes no tenía ningún problema para escuchar la música con mi celular en reposo con la pantall...
Plan Premium Country México Device Huawei Operating System Android My Question or Issue Mi aplicación se cierra sola. Esto empezó a suceder desde la actualización,antes no tení...
Roadie
2671 Views
1 replies
1 likes
PlanPrimaPaís Mex icoDispositivoLG STYLUS 3Sistema operativoAndroid 7.0 Mi pregunta o problema El problema es que no me deja descargar mi lista de reproducción, porque me indica que no queda espacio libre en el dispositivo, aunque me queda más de 20 ...
Plan Prima País Mex ico Dispositivo LG STYLUS 3 Sistema operativo Android 7.0 Mi pregunta o problema El problema es que no me deja descargar mi lista de reproducción, por...
Roadie
646 Views
1 replies
0 likes
Every now and then Spotify adds a random number to my playlist which I delete instantly but I find it quite irritating so I hope to a solutionPlanPremiumDeviceOnePlus 6
Every now and then Spotify adds a random number to my playlist which I delete instantly but I find it quite irritating so I hope to a solution Plan Premium Device OnePlus 6
Roadie
554 Views
1 replies
0 likes
PlanPremiumCountry USDeviceSamsung Galaxy S8Operating System(Android) My Question or Issue The screen displayed while a track is playing shows no album art. I don't know how to switch it back to the original.
Plan Premium Country US Device Samsung Galaxy S8 Operating System (Android) My Question or Issue The screen displayed while a track is playing shows no album art....
Roadie
395 Views
1 replies
0 likes
Esto ya me ah ocurrido 3 veces, la app no abre, de repente al abrir la app me aparece una notificacion que dice "No se encontró una memoria, Verifica la memoria del dispositivo", la unica manera de que la app vuelva a abrir es que reinicie el celular...
Esto ya me ah ocurrido 3 veces, la app no abre, de repente al abrir la app me aparece una notificacion que dice "No se encontró una memoria, Verifica la memoria del dispositivo", la unica manera de q...
Roadie
1312 Views
1 replies
0 likes
I have a playlist and when I remove songs, they keep coming up in the playlist. Even after a restart of the phone. How can I fix this?
I have a playlist and when I remove songs, they keep coming up in the playlist. Even after a restart of the phone. How can I fix this?
Roadie
413 Views
1 replies
0 likes
PlanPremiumCountry BrazilDevice(Samsung Galaxy 7 Edge)Operating System(Android 7.0 Nougat) My Question or Issue I can not access the radio or my daily mix`s on my phone, I am using the Spotify Connect to use thus functions on the phone. The option to...
Plan Premium Country Brazil Device (Samsung Galaxy 7 Edge) Operating System (Android 7.0 Nougat) My Question or Issue I can not access the radio or my daily mix`s on my p...
Roadie
410 Views
1 replies
0 likes
PlanFreeCountry AmericaDeviceGalaxy J3 EclipseOperating System My Question or IssueRecently, as of today, when I bring up my music to see the time, if I can skip it, what song it is, pause and start it, anything else you can do on it, was completely ...
Plan Free Country America Device Galaxy J3 Eclipse Operating System My Question or Issue Recently, as of today, when I bring up my music to see the time, if I can skip it, what ...
Roadie
533 Views
1 replies
0 likes
Hi all,App crashes when trying to share song or playlist with friends.Yes app is up to date and have tried to delete and reinstall Please help PlanPremiumCountry NZDeviceSamsung S8+Operating SystemAndroid Oreo.
Hi all, App crashes when trying to share song or playlist with friends. Yes app is up to date and have tried to delete and reinstall Please help Plan Premium Country &n...
Roadie
1254 Views
5 replies
0 likes
PlanPremiumCountry TurkeyDeviceOnePlus 5TOperating SystemAndroid 8.1My Question or IssueAs i mentioned above Spotify keeps adding random songs to my library and to all of my playlists. I've changed my password, logged out of everywhere but it happene...
Plan Premium Country Turkey Device OnePlus 5T Operating System Android 8.1 My Question or Issue As i mentioned above Spotify keeps adding random songs to my library and to all of my pl...
Casual Listener
890 Views
3 replies
1 likes
PlanFreeCountryUS DeviceSamsung Galaxy Sky Pro My Question or Issue This only happens on my phone, and only with two or three songs. When they come on, if I don't skip fast enough, the whole app stalls for a good five mintes or more. I've tried reins...
Plan Free Country US Device Samsung Galaxy Sky Pro My Question or Issue This only happens on my phone, and only with two or three songs. When they come on...
Regular
1050 Views
5 replies
0 likes
PlanPremiumCountry CanadaDevice Samsung Galaxy Neo S5Operating System My Question or Issue When I click the spotify app on my mobile I am prompted to login. I enter my "email or username" and password which I've reset. I get a message that says "you ...
Plan Premium Country Canada Device Samsung Galaxy Neo S5 Operating System My Question or Issue When I click the spotify app on my mobile I am prompted to log...
Casual Listener
1712 Views
1 replies
0 likes
Does the Spotify Android App work on the Go Edition of Android? And if so, can anyone say what the experience is like compared to the Full Edition of Android? Cheers
Does the Spotify Android App work on the Go Edition of Android? And if so, can anyone say what the experience is like compared to the Full Edition of Android? Cheers
Casual Listener
11392 Views
2 replies
1 likes
PlanPremium, probably bothCountry GermanyDeviceGalaxy S 8Operating SystemAndroid 8.0.0 My Question or Issue The songs in a mixtape start where I last stopped listening to them, although another song was played before it. Recreate: * Start a mixtape* ...
Plan Premium, probably both Country Germany Device Galaxy S 8 Operating System Android 8.0.0 My Question or Issue The songs in a mixtape start where I last stoppe...
Community Legend
1074 Views
3 replies
0 likes
