Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7413 Views

0 replies

7 likes

  • 7413 Views
  • 0 replies
  • 7 likes

Why do I still see advert for premium every time I load spotify when I have a family subscription?

PlanFamily Country Uk Device(s8) My Question or Issue Why do I still see advert for premium every time I load spotify when I have a family subscription? I've logged in/out. Uninstalled and reinstalled the app. Cleared the cache. Force stopped. Reboot...

Newbie

  Plan Family   Country  Uk   Device (s8)   My Question or Issue  Why do I still see advert for premium every time I load spotify when I have a family subscri...

hughbetcha86

Gig Goer

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Volume problem

When the volume start or I tap the music it get loudly but later become a poor sound and i cant hear it like when i download the app help pls, i pay premium and this isn't what i want

Newbie

When the volume start or I tap the music it get loudly but later become a poor sound and i cant hear it like when i download the app help pls, i pay premium and this isn't what i want 😞  

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Beta Testing

PlanFree/PremiumCountry Device(Motorola E4 Plus)Operating SystemAndroid My Question or Issue Have no idea why Spotify insists on removing features for the sake of "beta testing". I'm guessing you're getting people leaving in droves. The radio station...

Newbie

Plan Free/Premium Country   Device (Motorola E4 Plus) Operating System Android   My Question or Issue  Have no idea why Spotify insists on removing features for the sake of "...

658 Views

0 replies

0 likes

  • 658 Views
  • 0 replies
  • 0 likes

Não consigo abrir minha conta no spotify no celular!

Eu tinha a conta premium mas não tive como seguir e então passei pra conta free desde então não consigo logar no aplicativo do spotify. Alguém pode me ajudar por favor ?

Newbie

Eu tinha a conta premium mas não tive como seguir e então passei pra conta free desde então não consigo logar no aplicativo do spotify. Alguém pode me ajudar por favor ? 

Bittencourt

Spotify Star

810 Views

1 replies

0 likes

  • 810 Views
  • 1 replies
  • 0 likes

don't get notification

PlanFreeCountry IsraelDeviceXioami redmi 4Operating System( Android My Question or Issue I don't get notifications. At all not by mail or the status bar..Why is that

Newbie

Plan Free Country  Israel Device Xioami redmi 4 Operating System ( Android   My Question or Issue  I don't get notifications. At all not by mail or the status bar.. Why is t...

Joe

Community Legend

1234 Views

2 replies

0 likes

  • 1234 Views
  • 2 replies
  • 0 likes

Return the old ui?

PlanFreeCountry United StatesDevice(LG Stylo 3)Operating System(Android nougat) My Question or Issue I had recently gotten a phone and installed Spotify on it and found that there is a new ui for new users on a free plan, I have Spotify on many devic...

Newbie

Plan Free Country  United States Device (LG Stylo 3) Operating System (Android nougat)   My Question or Issue  I had recently gotten a phone and installed Spotify on it ...

Loxer

Community Legend

1088 Views

1 replies

1 likes

  • 1088 Views
  • 1 replies
  • 1 likes

Android Auto Offline Mode can't view menu options

PlanPremiumCountryUS DeviceGoogle PixelOperating SystemAndroid Oreo My Question or IssueI have several entire albums downloaded, but when my Spotify app is in Offline Mode and I open Android Auto and click the menu button it spins indefinitely and sa...

Casual Listener

Plan Premium Country US  Device Google Pixel Operating System Android Oreo   My Question or Issue I have several entire albums downloaded, but when my Spotify app is in Offli...

sl7023

Newbie

1327 Views

2 replies

2 likes

  • 1327 Views
  • 2 replies
  • 2 likes

Playlist filtering plays random song

For the last ~2 months I have been experiencing the android app playing any random song from the original playlist. After having filtered a playlist with the search bar within the playlist, I hit the song i want to play, and sometimes that song plays...

Newbie

For the last ~2 months I have been experiencing the android app playing any random song from the original playlist. After having filtered a playlist with the search bar within the playlist, I hit the...

356 Views

0 replies

0 likes

  • 356 Views
  • 0 replies
  • 0 likes

bug in spotify when take photo in whatsapp

PlanPremiumCountryIsrael DeviceNexus 5XOperating SystemAndroid 7.1.2 My Question or Issue when starting the camera in whatsapp while playing song. the app is closing

Newbie

Plan Premium Country Israel  Device Nexus 5X Operating System Android 7.1.2  My Question or Issue  when starting the camera in whatsapp while playing song. the app is closing

376 Views

0 replies

0 likes

  • 376 Views
  • 0 replies
  • 0 likes

Ideas: make it possible to access playlists from home and make it easier to access equalizer

OK so I use Spotify in my car, at my PC and with headphones on gaming consoles. In my car: I want to go straight to playlists and the equalizer without navigating a bunch of artists/radio channels/concert shows/stuff I don't care about. 1. My headpho...

Newbie

OK so I use Spotify in my car, at my PC and with headphones on gaming consoles.   In my car:   I want to go straight to playlists and the equalizer without navigating a bunch of artists...

Loxer

Community Legend

625 Views

1 replies

1 likes

Equalizer
Playlists
  • 625 Views
  • 1 replies
  • 1 likes

Issue on hotel wifi

PlanPremiumCountry ItalyDeviceXiaomi redmi note 4xOperating SystemAndroid 7.0 My Question or Issue I'm on a hotel wifi and it seems that somebody else has also spotify and every minute i got is music on my cell, the app tells me that its starting the...

Newbie

  Plan Premium Country  Italy Device Xiaomi redmi note 4x Operating System Android 7.0   My Question or Issue  I'm on a hotel wifi and it seems that somebody else has a...

hughbetcha86

Gig Goer

1239 Views

1 replies

0 likes

  • 1239 Views
  • 1 replies
  • 0 likes

"Recently Added'' sorting issue (Android only)

I'm having this pretty annoying issue for almost a month now on my Spotify app (my Android version is 5.1). I like to store my offline songs inside a playlist, since this method keeps all my downloaded songs together and organized and helps me to con...

Visitor

  I'm having this pretty annoying issue for almost a month now on my Spotify app (my Android version is 5.1). I like to store my offline songs inside a playlist, since this method keeps all my ...

Denial94

Roadie

1655 Views

3 replies

2 likes

recently added
  • 1655 Views
  • 3 replies
  • 2 likes

Shuffle music does not work?

Shuffle does not work anymore it seems. It will play the list in order. Doesnt matter how many times I would choose the shuffle play. There isnt a shuffle icon anywhere to make it play shuffled. I would do this everyday and would play the same songs,...

Regular

Shuffle does not work anymore it seems.  It will play the list in order.  Doesnt matter how many times I would choose the shuffle play.  There isnt a shuffle icon anywhere to make it p...

lblazexl

Regular

2587 Views

10 replies

1 likes

  • 2587 Views
  • 10 replies
  • 1 likes

Downloads gone after smartphone update

Recently my phone (OnePlus 5T) has made some updates.After each update all my "Downloaded" files seem to be gone. I need to download every time all songs to be able to listen offline.That this happens once, I can understand, but after every phone upd...

Newbie

Recently my phone (OnePlus 5T) has made some updates. After each update all my "Downloaded" files seem to be gone.  I need to download every time all songs to be able to listen offline. That t...

calinn

Composer

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Bad Music quality

Hi all, Since i've got a new device ithere are some problems with the quality of the music...Sometimes my songs won't play normal. The songs will stuck and replay the same second over and over again for a few seconds or it stumbles for like 10 second...

Casual Listener

Hi all,   Since i've got a new device ithere are some problems with the quality of the music... Sometimes my songs won't play normal. The songs will stuck and replay the same second...

chihirox_

Casual Listener

1187 Views

4 replies

0 likes

  • 1187 Views
  • 4 replies
  • 0 likes

Unable to use lock widget on huawei p20 pro

PlanPremiumCountryUnited Kingdom DeviceHuawei p20 proOperating SystemAndroid My Question or Issue When my phone is locked and listening to spotify music the only image on the lock screen is the spotify banner that you can only click on and then you n...

Newbie

Plan Premium Country United Kingdom  Device Huawei p20 pro Operating System Android   My Question or Issue  When my phone is locked and listening to spotify music the only im...

Kimoki

Casual Listener

37682 Views

10 replies

11 likes

  • 37682 Views
  • 10 replies
  • 11 likes

Superuser Contribution Playing via Bluetooth in car (Skoda) meta data always showing previous song after skipping

PlanPremiumCountrySwedenDeviceHuawei P10 latest build 8.0.0.360(C432)Operating SystemAndroid 8 My Question or IssueOn Android 7, playing Spotify via bluetooth in car Skoda Superb 2016, I can see the metadata without problems. But after upgrade to And...

Casual Listener

Plan Premium Country Sweden Device Huawei P10 latest build 8.0.0.360(C432) Operating System Android 8   My Question or Issue On Android 7, playing Spotify via bluetooth in car Skoda Su...

Alfredo

Roadie

1717 Views

1 replies

0 likes

  • 1717 Views
  • 1 replies
  • 0 likes

"remove" option dangerously ambiguous

Operating SystemAndroid My Issue1. Play from a playlist2. Be in the "now playing" view3. Tap the 3 dots next to the song4. Observe the "remove" option (see screenshot)This option is super ambiguous - even misleading. Remove from what? A user looking ...

Regular

Operating System Android   My Issue 1. Play from a playlist 2. Be in the "now playing" view 3. Tap the 3 dots next to the song 4. Observe the "remove" option (see screenshot) This option...

526 Views

0 replies

0 likes

  • 526 Views
  • 0 replies
  • 0 likes

Solved!! Another skin for the player

PlanPremiumCountry MexicoDeviceZTE Blade V6 PlusOperating SystemAndroid Marshmallow My Question or Issue I saw that some playlists (In this case, we can use as an example "This is Bad Bunny"), have like another skin for the player, and I want to know...

Casual Listener

  Plan Premium Country  Mexico Device ZTE Blade V6 Plus Operating System Android Marshmallow   My Question or Issue  I saw that some playlists (In this case, we can use...

Loxer

Community Legend

2790 Views

5 replies

0 likes

  • 2790 Views
  • 5 replies
  • 0 likes

Last.fm integration

Using a Galaxy S6 edge, the option to scrobble to Last.fm has disappeared from settings. I was scrobbling in the morning and by lunch I no longer could. I know there have been all kinds of problems with integration since they launched but does anybod...

Casual Listener

Using a Galaxy S6 edge, the option to scrobble to Last.fm has disappeared from settings. I was scrobbling in the morning and by lunch I no longer could. I know there have been all kinds of problems w...

razvan42

Newbie

1249 Views

3 replies

1 likes

  • 1249 Views
  • 3 replies
  • 1 likes