Login from Android not working

[paperoga17]

Device

Nexus 5X

Operating System

Android 8.1.0

My Question or Issue

I cannot log in from my Android smartphone using my username or e-mail. Online, instead, the login works fine with both.

[Billy-J]

Hey @paperoga17,

welcome to the community!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Billy

[paperoga17]

Hi Billy,

unfortunately, these workarounds did not work for me.

I have a Nexus 5X with Android 8.1.0 and Spotify 8.4.64.555.

Thanks!

[Billy-J]

@paperoga17 -

Thanks for the reply!

Next, could you try to reset your password here following these steps: https://community.spotify.com/t5/Spotify-Answers/How-do-I-reset-my-password/ta-p/1300394?

If you have a Facebook-created account, you should be able to reset your Spotify password without changing your Facebook one.

Let me know how you get on!

Billy

[paperoga17]

Hi Billy, I do not have a Facebook-created account.

As for the password, I already reset it several times.

I can access using the new password if I use my laptop, but not if I use my smartphone.

[Billy-J]

@paperoga17 -

Thanks for the reply!

This looks like an issue with your smartphone. Could you try and uninstall the Spotify app again, but this time - clear all of the cache within the settings app?

Let me know how you get on 🙂

Billy

[paperoga17]

I did this already, sorry! 😞