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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5875 Views

0 replies

7 likes

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Radio station disappeared

I have Galaxy S5, with Android 6.0.1, and a premium subscription. I had a radio station yesterday named "Church", and been listening to it for a couple weeks, but today it's gone and all my attempts to search for it has been for naught. It played a l...

Newbie

I have Galaxy S5, with Android 6.0.1, and a premium subscription. I had a radio station yesterday named "Church", and been listening to it for a couple weeks, but today it's gone and all my attempts ...

MartinStoichkov

Community Legend

517 Views

1 replies

0 likes

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Music resumes playback when mobile app reopened

My Question or IssueI recently reinstalled Spotify for Android. Since then when I open the app music automatically starts platying. Sometimes it's the last track I listened, sometimees it's the last track I listened to on the phone, sometimes it's a ...

Casual Listener

My Question or Issue I recently reinstalled Spotify for Android. Since then when I open the app music automatically starts platying. Sometimes it's the last track I listened, sometime...

495 Views

0 replies

0 likes

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Now Playing missing from Always On screen

Ok, so if this has been answered already I apologize, but I have been unable to find the answer. Since updating my Samsung Galaxy S7 to the new Oreo OS, I'm missing the now playing information from my always on display. It still pops up on my lock sc...

Casual Listener

   Ok, so if this has been answered already I apologize, but I have been unable to find the answer.  Since updating my Samsung Galaxy S7 to the new Oreo OS, I'm missing the now playin...

Fatty_Krueger

Casual Listener

2543 Views

2 replies

0 likes

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Low volume problem...

Hi everyone. I got a problem with spotify. About low volume. If i restart the phone and start spotify, everything is normal with volume. But after a few time later, if i got some notifications from another apps, the volume is going low. You know, if ...

Casual Listener

Hi everyone. I got a problem with spotify. About low volume. If i restart the phone and start spotify, everything is normal with volume. But after a few time later, if i got some notifications from a...

ptasBey

Casual Listener

1251 Views

2 replies

0 likes

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Superuser Contribution Filtered music doesn't play following filtered track

PlanPremiumDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueWhen filtering music in a playlist and play a track the next track isn't the next among those filtered out but the next as it usually is. This is very frustrating as I ...

Casual Listener

Plan Premium Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue When filtering music in a playlist and play a track the next track isn't the next among tho...

Yordan

Moderator

2180 Views

8 replies

0 likes

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Solved!! How tout change the metod of payment for Spotify premium ?

PlanPremiumCountrySwitzerland DeviceNokia 8Operating SystemAndroid My Question or Issue

Newbie

Plan Premium Country Switzerland  Device Nokia 8 Operating System Android   My Question or Issue  

Maxim

Spotify Star

569 Views

1 replies

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Spotify / Android / Cardo PackTalk helmet blutooth

Morning all I have just started using Spotify with my Cardo Packtalk bluetooth helmet communicator for whern im on myu motorcycle. The volume for music and hearing other riders is set right but when I am listening to music and try to use voice comman...

Newbie

Morning all   I have just started using Spotify with my Cardo Packtalk bluetooth helmet communicator for whern im on myu motorcycle.   The volume for music and hearing other riders is s...

stawfik

Visitor

14300 Views

2 replies

0 likes

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Android Auto - downloaded music

Hi, Until recently, I have been able to access downloaded music seperately via Android Auto, but now the 'Downloaded' option had disappeared. Has a recent update removed this?

Visitor

Hi,   Until recently, I have been able to access downloaded music seperately via Android Auto, but now the 'Downloaded' option had disappeared. Has a recent update removed this?   ...

506 Views

0 replies

0 likes

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Deleting old account

ı just wanna delete my old spotify account that linked with my facebook account so that ı can connect to facebook through on my new spotify account that ım actually using. but ı coldn't delete my old account... ı've tried to delete via contact form b...

Newbie

ı just wanna delete my old spotify account that linked with my facebook account so that ı can connect to facebook through on my new spotify account that ım actually using. but ı coldn't delete my old...

Loxer

Community Legend

1509 Views

1 replies

0 likes

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Superuser Contribution Shuffle

PlanPremiumCountry UKDeviceSamsung S7Operating System Android Oreo My Question or Issue When playing a playlist on shuffle it is shuffling bands and plays all songs from that band rather than shuffle all songs, Why? Dave

Newbie

Plan Premium Country  UK Device Samsung S7 Operating System  Android Oreo   My Question or Issue  When playing a playlist on shuffle it is shuffling bands and plays...

Aimee_T

Roadie

601 Views

1 replies

0 likes

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How do the various loudness options differ?

In the settings on the Spotify app for Android, you find 3 different loudness settings; Quiet, Normal, and Loud (or similar, my app isn't in english).Being experienced in music production and audio editing, I wonder what the technical differences are...

Regular

In the settings on the Spotify app for Android, you find 3 different loudness settings; Quiet, Normal, and Loud (or similar, my app isn't in english). Being experienced in music production and audio...

steffeeh

Regular

16266 Views

4 replies

0 likes

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Spotify Connect error, "iPhone de wondows"

PlanPremium DeviceSony Z5 CompactOperating SystemAndroid 7.1.1 My Question or IssueEvery Time I play music via Spotifyon my phone, after a few seconds it stops and the pictures above show, asking me on which device I want to play my music. But there ...

Casual Listener

Plan Premium   Device Sony Z5 Compact Operating System Android 7.1.1   My Question or Issue Every Time I play music via Spotifyon my phone, after a few seconds it stops and the pic...

owne94D

Casual Listener

738 Views

2 replies

0 likes

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Superuser Contribution Music is fading in and out all the time

PlanPremiumCountryN. IrelandDeviceSamsung Galaxy 8Operating SystemAndroid OreoMy Question or Issue Since the last Spotify App update I'm having issues with the sound fading in and out constantly through a song. It usually happens when I get a notific...

Newbie

Plan Premium Country N. Ireland Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue  Since the last Spotify App update I'm having issues with the sound fadin...

Aimee_T

Roadie

3904 Views

1 replies

0 likes

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Spotify freezes on sony bravia tv

HiI cannot run Spotify app on my sony bravia 65in tv. Spotify worked several month without any problems. Now, when I try to run app the screen turns black and nothing happens (sometimes the message occur: no connection with internet... - I have excel...

Newbie

Hi I cannot run Spotify app on my sony bravia 65in tv. Spotify worked several month without any problems. Now, when I try to run app the screen turns black and nothing happens (sometimes the message...

1521 Views

0 replies

5 likes

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Superuser Contribution Spotify offline auf iphone obwohl

Hallo, auf dem iphone kann ich mich nicht mehr einloggen. Angeblich kein Internet, aber ich bin online. Es geht nur wenn das macbook im selbe. Raum ist und ich darüber spiele, dann komme ich auch mit dem iPhone tein. Sonst nicht. Neuinstallation und ...

Casual Listener

Hallo,   auf dem iphone kann ich mich nicht mehr einloggen. Angeblich kein Internet, aber ich bin online. Es geht nur wenn das macbook im selbe. Raum ist und ich darüber spiele, dann komme ich...

Alfredo

Roadie

389 Views

1 replies

0 likes

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How can I alphabetically sort my playlists on Android? so much needed

PlanPremiumCountry FranceDeviceSamsung GalaxyOperating SystemAndroid My Question or Issue I evermore need to sort my many playlists on my Android Galaxy. So much time wasted looking up a playlist otherwise. Many thanks!

Newbie

Plan Premium Country  France Device Samsung Galaxy Operating System Android   My Question or Issue  I evermore need to sort my many playlists on my Android Galaxy. So much ti...

Loxer

Community Legend

368 Views

1 replies

0 likes

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Superuser Contribution I can not download the Sd card

PlanFree/PremiumCountry Turkey DeviceHuawei P9 lite 2017 Operating SystemAndroid 7.0 My Question or Issue Hello, I want to carry my songs on the sd card. How can I do it

Visitor

Plan Free/Premium Country  Turkey  Device Huawei P9 lite 2017  Operating System Android 7.0   My Question or Issue  Hello, I want to carry my songs on the sd c...

Aimee_T

Roadie

473 Views

1 replies

0 likes

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Finding existing music on my phone?

Hi, I'm new to Spotify (taking advantage of a trial of Premium) and I'm wondering if there's a way to tell the Android app of the existence of existing music on my phone. I can tell there's the ability to download existing music I playlist'd on my co...

Casual Listener

  Hi,   I'm new to Spotify (taking advantage of a trial of Premium) and I'm wondering if there's a way to tell the Android app of the existence of existing music on my phone.&n...

MisterBibs

Casual Listener

728 Views

3 replies

0 likes

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Offline error fix

My Question or IssueI signed up today for premium membership and I am in Middle downloading my playlist and songs for offline usage and it comes up a message that if I want to keep on downloading for offline more songs I need to delete other songs to...

Newbie

My Question or IssueI signed up today for premium membership and I am in Middle downloading my playlist and songs for offline usage and it comes up a message that if I want to keep on downloading for...

Loxer

Community Legend

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
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Spotify stops playing and responding randomly

PremiumAustralia DeviceOlder XperiaAndroid Oreo Spotify on my android has been abruptly stopping the last few days: the display will be off and spotify playing through my headphones, but then it will just stop and not respond to commands unless I unl...

Visitor

Premium Australia   Device Older Xperia Android Oreo     Spotify on my android has been abruptly stopping the last few days: the display will be off and spotify playing th...

user-removed

Not applicable

799 Views

2 replies

0 likes

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