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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375587 Views

541 replies

34 likes

Account
Free
  • 375587 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

  • 7533 Views
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  • 7 likes

Connectivity Issues Android

PlanFree/PremiumCountry USADevice(Samsung Galaxy note Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuel just recently switched to Spotify, and I am currently a premium member. I often use the album radio feature of the app...

Newbie

Plan Free/Premium Country  USA Device (Samsung Galaxy note 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue l just recently switched to Spot...

Billy-J

Spotify Star

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local album and artist not appearing

PlanPremiumDeviceMoto G1Operating System Android NougatMy Question or Issue Recently added a local album. All the songs appear, the album art appears just fine. When selecting a song, the artist appears below as well. However when searching for the a...

Newbie

Plan Premium Device Moto G1 Operating System  Android Nougat My Question or Issue  Recently added a local album. All the songs appear, the album art appears just fine. When selecting...

JulianA_Bogota

Roadie

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
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Superuser Contribution Is Spotify in EXCLUSIVE partnership with samsung for ANDROID WEAR?

Hi, Not sure where to ask.Visited quite a few forum entries before posting (if anyone needs references - can provide in comments, but look for yourself): everywhere I look for any smart watch integration for offline music storage playing (i.e.: while...

Newbie

Hi,   Not sure where to ask. Visited quite a few forum entries before posting (if anyone needs references - can provide in comments, but look for yourself): everywhere I look for any sma...

JulianA_Bogota

Roadie

572 Views

1 replies

0 likes

  • 572 Views
  • 1 replies
  • 0 likes

Can't listen to any songs on my playlist on mobile device. All songs are grayed out

DeviceSamsung Galaxy 7 Android (Free) I made a few playlists from the music I have from my desktop. Everything plays fine there. When I use the app on my phone, there's not a single song that'll play from any of the playlists. All the songs are graye...

Casual Listener

  Device Samsung Galaxy 7 Android  (Free)   I made a few playlists from the music I have from my desktop.  Everything plays fine there.  When I use the app on my pho...

Billy-J

Spotify Star

990 Views

5 replies

0 likes

  • 990 Views
  • 5 replies
  • 0 likes

Android app constantly thinks it's offline.

PlanPremiumCountry AustraliaDeviceSamsung Note 8Operating SystemAndroid Version: 8.0.0 Spotify Version: 8.4.63.584 armV7 My Question or Issue My Spotify App is seemingly unable to stay connected to the internet. Steps tried to fix issue: I've uninsta...

Casual Listener

Plan Premium Country  Australia Device Samsung Note 8 Operating System Android Version: 8.0.0   Spotify Version: 8.4.63.584 armV7   My Question or Issue  My Spotify Ap...

Jose_M

Spotify Star

1422 Views

3 replies

0 likes

Android
bug
connection
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  • 3 replies
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Superuser Contribution One album stuck at top of recently played

PlanPremiumCountry UkDeviceMotorola Moto g 5Operating SystemAndroid 7 My Question or Issue A couple weeks ago I listened to the cruel summer album by Kanye West, and since then that album has been stuck at the top of recently played. Every new song o...

Newbie

Plan Premium Country  Uk Device Motorola Moto g 5 Operating System Android 7   My Question or Issue  A couple weeks ago I listened to the cruel summer album by Kanye West, an...

SergioDavid

Roadie

1034 Views

1 replies

0 likes

  • 1034 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Notification appears on Bluetooth or Charger connection. How can I disable?

Whenever I connect a bluetooth device to my phone or plug it into the charger, the Spotify notification is in my notification tray, even if I'm listening to another app. It's annoying that I have to constantly swipe it away. Please direct me to a dis...

Casual Listener

Whenever I connect a bluetooth device to my phone or plug it into the charger, the Spotify notification is in my notification tray, even if I'm listening to another app. It's annoying that I have to ...

SergioDavid

Roadie

705 Views

1 replies

0 likes

  • 705 Views
  • 1 replies
  • 0 likes

Can't stop songs from playing...

Out of nowhere, every other song that plays is NOT on my playlist or the album I'm trying listen to. I have tried playing different playlists and albums, but for some reason songs from another album play every-other-song.These are not 'suggested' son...

Casual Listener

Out of nowhere, every other song that plays is NOT on my playlist or the album I'm trying listen to. I have tried playing different playlists and albums, but for some reason songs from another album ...

Wgreene

Casual Listener

14173 Views

2 replies

0 likes

Other
  • 14173 Views
  • 2 replies
  • 0 likes

Login from Android not working

DeviceNexus 5XOperating SystemAndroid 8.1.0 My Question or IssueI cannot log in from my Android smartphone using my username or e-mail. Online, instead, the login works fine with both.

Casual Listener

  Device Nexus 5X Operating System Android 8.1.0   My Question or Issue I cannot log in from my Android smartphone using my username or e-mail. Online, instead, the login w...

paperoga17

Casual Listener

794 Views

6 replies

0 likes

  • 794 Views
  • 6 replies
  • 0 likes

New Design

PlanPremiumCountrySpain Device Samsung Galaxy 8+Operating SystemAndroid Oreo 8.0 My Question or IssueWhy in one of my couple devices i see the new design (galaxy s6 edge), and in my other device (samsung s8+) i see the old design?i tried to uninstall...

Newbie

  Plan Premium Country Spain   Device  Samsung Galaxy 8+ Operating System Android Oreo 8.0   My Question or Issue Why in one of my couple devices i see the new de...

Billy-J

Spotify Star

752 Views

1 replies

0 likes

  • 752 Views
  • 1 replies
  • 0 likes

Crashing Constantly

Crashing is interrupting my service to the point I'm considering switching to ihr or Pandora or something. I use Spotify for extended periods of time while working. Several times an hour, the app will crash, including the notification widget .I'll re...

Visitor

Crashing is interrupting my service to the point I'm considering switching to ihr or Pandora or something. I use Spotify for extended periods of time while working. Several times an hour, the app wil...

Billy-J

Spotify Star

853 Views

1 replies

0 likes

  • 853 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connection failed

PlanPremiumCountry PhilippinesDeviceVivo V71 My Question or Issue I got this problem that says that my spotify says connection failed i've fixed this already yesterday but it came back again this morning an agent also told me to put this if i get thi...

Visitor

Plan Premium Country  Philippines Device Vivo V71     My Question or Issue  I got this problem that says that my spotify says connection failed i've fixed this already ye...

SergioDavid

Roadie

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline Songs

PlanPremiumCountry Philippines DeviceSamsung J7 ProOperating SystemAndroid Nougat My Question or Issue Hi. As of the lastest update, they removed the feature in which I can save my offline song on my external/memory card. I would like to know if I ca...

Newbie

Plan Premium Country  Philippines  Device Samsung J7 Pro Operating System Android Nougat    My Question or Issue  Hi. As of the lastest update, they removed the fea...

SergioDavid

Roadie

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes

Spotify seems to be offline constantly

Recently, my spotify app has not been letting me search, go to artist pages, or go to the browse page. When searching, it only shows songs I've downloaded. I can get to albums through songs in my playlists, but if I try to go to an artist page or bro...

Newbie

Recently, my spotify app has not been letting me search, go to artist pages, or go to the browse page. When searching, it only shows songs I've downloaded. I can get to albums through songs in my pla...

HopperX

Regular

535 Views

3 replies

1 likes

  • 535 Views
  • 3 replies
  • 1 likes

Cant Skip song in car

Hello, i am driving an 2012 Ford fiesta and am playing spotify through and Aux cord from a Samsung S7, i cannot skip the song with buttons on the wheel but can mute and adjust the volume.any fixes for this?

Newbie

  Hello, i am driving an 2012 Ford fiesta and am playing spotify through and Aux cord from a Samsung S7, i cannot skip the song with buttons on the wheel but can mute and adjust the volume. an...

user-removed

Not applicable

6439 Views

1 replies

0 likes

  • 6439 Views
  • 1 replies
  • 0 likes

Student discount

PlanPremiumCountry UsaDeviceS7 edgeOperating System Android Oreo My Question or IssueSpotify isnt playing specific songs through google speech (Ok google). I have college the student discount, it's not recognizing my account as premium.

Newbie

Plan Premium Country  Usa Device S7 edge Operating System  Android Oreo   My Question or Issue Spotify isnt playing specific songs through google speech (Ok google). I have c...

user-removed

Not applicable

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

[Instagram][Social] - Can't post Spotify songs as IG Story

It seems that I can't share my Spotify Songs/Playlist as an IG Story. Both apps are updated. Phone is also updated to lates build. I dunno why. Saw my friends can share their Spotify song as stories. PlanPremiumCountry PhilippinesDeviceOnePlus 3TOper...

Casual Listener

It seems that I can't share my Spotify Songs/Playlist as an IG Story. Both apps are updated. Phone is also updated to lates build. I dunno why. Saw my friends can share their Spotify song as stories....

Billy-J

Spotify Star

4610 Views

4 replies

0 likes

  • 4610 Views
  • 4 replies
  • 0 likes

Literally wont let me search

Had spotify premium for some good time now. Always worked fine, until now. It wont let me search for songs, and when I do, it only searches for songs that I've already downloaded. It's not an internet issue, because I've checked, and all other apps w...

Newbie

Had spotify premium for some good time now. Always worked fine, until now. It wont let me search for songs, and when I do, it only searches for songs that I've already downloaded. It's not an interne...

Noah

Spotify Star

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Solved!! Suggested songs

PlanPremiumCountryGermany DeviceSamsung galaxy s7 edgeOperating SystemAndroid oreo My Question or Issue Hello,I had the free version before and liked the suggested songs.I switched to premium so I can skip as much as I want and hear the music offline...

Casual Listener

Plan Premium Country Germany   Device Samsung galaxy s7 edge Operating System Android oreo   My Question or Issue  Hello, I had the free version before and liked the sugges...

Noah

Spotify Star

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Local File playlist

Hello everyone!I created a playlist on my PC, with some local files I have in the latter.Now going on the phone, of course it does not make me listen to those local files, since in the database there are.Is there a way to listen to those songs too? M...

Newbie

Hello everyone! I created a playlist on my PC, with some local files I have in the latter. Now going on the phone, of course it does not make me listen to those local files, since in the database t...

Noah

Spotify Star

557 Views

3 replies

0 likes

  • 557 Views
  • 3 replies
  • 0 likes