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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 846508 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846508 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16010 Views
  • 3 replies
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  • 16010 Views
  • 3 replies
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Spotify taken over

My listening is CONSTANTLY being interrupted bye presumably other devices on my account. Every few seconds, my app says 'now listening on... [some random device]. I'm on a family shared plan, so one other person does have access to my account, but we...

  • Newbie
  • My listening is  CONSTANTLY being interrupted bye presumably other devices on my account. Every few seconds, my app says 'now listening on... [some random device]. I'm on a family shared plan, s...
  • Joe
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Have Premium and now music won't play

Just purchased Premium and now I can't play any music at all. Whenever I click on a song or try to shuffle a playlist, a popup appears that says "Get Premium now to play ad-free music everywhere." Already restarted the app and logged out and back in ...

  • Newbie
  • Just purchased Premium and now I can't play any music at all. Whenever I click on a song or try to shuffle a playlist, a popup appears that says "Get Premium now to play ad-free music everywhere." Al...
  • Joe
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Advertisements freeze on kindle fire

Hi, The spotify app on my kindle fire keeps freezing at the start of the advertising. I've tried clearing the cache, deleting the app, logging in and out. Still happens every time an add comes up.

  • Newbie
  • Hi,   The spotify app on my kindle fire keeps freezing at the start of the advertising.   I've tried clearing the cache, deleting the app, logging in and out. Still happens every time a...
  • 200 Views
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  • 1 likes
  • 200 Views
  • 0 replies
  • 1 likes

barra de notificaciones todo en blanco

Hola buenas trardes, tengo el prblema de que ne la barra de notificaciones de mi Xiaomi redmi note 4 spotify me aparece todo en blanco y soy incapaz de diferenciar el boton de pausa el de siguiente cancion el de anteriro o el titulo de la cnacion ya ...

  • Newbie
  • Hola buenas trardes, tengo el prblema de que ne la barra de notificaciones de mi Xiaomi redmi note 4 spotify me aparece todo en blanco y soy incapaz de diferenciar el boton de pausa el de siguiente c...
  • 697 Views
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  • 697 Views
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Jesus christ, how on earth does this app lack such basic features?!

Seriously. Can't even edit a playlist for gods sake. And to even access it is a freaking nighmare. This app is aimed FAR too much at casual listeners and has no way of even sorting a playlist let alone even changing the order of songs within it! This...

  • Newbie
  • Seriously. Can't even edit a playlist for gods sake. And to even access it is a freaking nighmare. This app is aimed FAR too much at casual listeners and has no way of even sorting a playlist let alo...
  • 122 Views
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  • 122 Views
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PAUSA ENTRE AS MUSICAS

eu desabilito a funcao ''sem pausas'' porque eu quero que quando uma musica acabe, NAO VENHA UMA PROXIMA . mas nao importa quantas opcoes eu tire ou coloque, como auto play, ou transicao gradual, continuam vindo novas musicas na fila de reproducao, s...

  • Casual Listener
  • eu desabilito a funcao ''sem pausas''  porque eu quero que quando uma musica acabe, NAO VENHA UMA PROXIMA . mas nao importa quantas opcoes eu tire ou coloque, como auto play, ou transicao gradua...
  • 412 Views
  • 0 replies
  • 1 likes
  • 412 Views
  • 0 replies
  • 1 likes

Solved!! My Equalizer feature disappeared !

Ummmm?? I used to have Equalizer in my settings under playback. Now it's gone? What is the deal?

  • Regular
  • Ummmm?? I used to have Equalizer in my settings under playback. Now it's gone? What is the deal?
  • ToneLa
  • Casual Listener
  • 332170 Views
  • 13 replies
  • 11 likes
  • 332170 Views
  • 13 replies
  • 11 likes

Solved!! Main Page

My main Page doesn't work help plz

  • Casual Listener
  • My main Page doesn't work help plz
  • Joe
  • Community Legend
  • 309 Views
  • 3 replies
  • 0 likes
  • 309 Views
  • 3 replies
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Cannot log into spotify on Android device

Hi, I cannot log into my spotify account on my android device, but i can still log in to the web browser (spotify open) and on my windows player. Userid : shreyas.myntra Please check into the account to see, why can't i log into the account. When I t...

  • Newbie
  • Hi,  I cannot log into my spotify account on my android device, but i can still log in to the web browser (spotify open) and on my windows player.   Userid : shreyas.myntra   Plea...
  • 120 Views
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  • 120 Views
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Sonos not showing up in devices

Dear community, sonos integration seems broken after version 8.4.24.871: no sonos devices show up in the android spotify app to play spotify from (while spotify shows up correctly in the sonos app). Uninstalling the current playstore version and inst...

  • Newbie
  • Dear community, sonos integration seems broken after version 8.4.24.871: no sonos devices show up in the android spotify app to play spotify from (while spotify shows up correctly in the sonos a...
  • 528 Views
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  • 528 Views
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Android error

Cuando el telefono se apaga por bateria baja mientras se escucha musica se borran las canciones descargadas y aun asi muestra que sigue usando el espacio en el telefono

  • Newbie
  • Cuando el telefono se apaga por bateria baja mientras se escucha musica se borran las canciones descargadas y aun asi muestra que sigue usando el espacio en el telefono   
  • 95 Views
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  • 95 Views
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Mi musica se corta al abrir otra aplicacion

Buenas noches , queria informar un problema que tengo, que por lo que vi a muchos otros usuarios les sucede tambien , se corta la musica.La musica funciona normalmente con Spotify abierto o en el menu principal del telefono, pero una vez que abro otr...

  • Visitor
  • Buenas noches , queria informar un problema que tengo, que por lo que vi a muchos otros usuarios les sucede tambien , se corta la musica. La musica funciona normalmente con Spotify abierto o en el m...
  • wpendolag
  • Newbie
  • 1499 Views
  • 1 replies
  • 1 likes
  • 1499 Views
  • 1 replies
  • 1 likes

All my playlists are gone

I just got a new phone and all my playlists are gone when I logged in and wondering what I need to do. I'm a premium member and it seems like all my stuff is missing when I logged in.

  • Newbie
  • I just got a new phone and all my playlists are gone when I logged in and wondering what I need to do. I'm a premium member and it seems like all my stuff is missing when I logged in.
  • Joe
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Why can you only download playlists now?

I am so upset. Up until two days ago, I was able to download any song, but now Spotify only allows me to download songs that I have created a playlist for. I want to know why a change was made. I've already done some troubleshooting like reinstalling...

  • Newbie
  • I am so upset. Up until two days ago, I was able to download any song, but now Spotify only allows me to download songs that I have created a playlist for. I want to know why a change was made. I've ...
  • Joe
  • Community Legend
  • 1126 Views
  • 3 replies
  • 0 likes
  • 1126 Views
  • 3 replies
  • 0 likes

What happens to my playlists if I clear my cache

If I clear the cache on my cellphone, my playlists are also deleted if I enter in the computer for example? I mean, do they dissapear forever or just from my phone?

  • Newbie
  • If I clear the cache on my cellphone, my playlists are also deleted if I enter in the computer for example? I mean, do they dissapear forever or just from my phone?
  • Joe
  • Community Legend
  • 11054 Views
  • 1 replies
  • 0 likes
  • 11054 Views
  • 1 replies
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Languange

Installed Spotify on a new phone but the language is on English. System language is Portuguese, already tried to unnistall and install the app (clearing the cache).

  • Newbie
  • Installed Spotify on a new phone but the language is on English. System language is Portuguese, already tried to unnistall and install the app (clearing the cache).
  • Joe
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Solved!! Songs keep skipping whenever connected to Google Home and/or Chromecast

I have an LG G6, Google Home and Google Chromecast. Whenever I connect and play to my Google extensions, songs skip 1 second after another and I do not hear anything but they are playing on the app. When I play it directly from my phone it works prop...

  • Casual Listener
  • I have an LG G6, Google Home and Google Chromecast. Whenever I connect and play to my Google extensions, songs skip 1 second after another and I do not hear anything but they are playing on the app. ...
  • twongy
  • Casual Listener
  • 35047 Views
  • 12 replies
  • 6 likes
  • 35047 Views
  • 12 replies
  • 6 likes

Spotify doesn't start after installation - Sony Tablet S Android 4.0.3

Hi people, I have tried several times to install Spotify (the current version 8.4.39.673 from Play Store) on my Sony Tablet S running under Android 4.0.3. Each time I get a message that the app was succesfully installed but then when I try to run the...

  • Casual Listener
  • Hi people, I have tried several times to install Spotify (the current version 8.4.39.673 from Play Store) on my Sony Tablet S running under Android 4.0.3. Each time I get a message that the app ...
  • fcantarelli
  • Newbie
  • 470 Views
  • 4 replies
  • 0 likes
  • 470 Views
  • 4 replies
  • 0 likes