Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hey all,Since a week or 2 my phone doesnt remember my premium account anymore. This means that whenever I open the app I need to log-in again. As a result, I need to re-download all my playlists again. Also, every time I need to relog, it doesnt reme...
Hey all, Since a week or 2 my phone doesnt remember my premium account anymore. This means that whenever I open the app I need to log-in again. As a result, I need to re-download all my playlists ag...
Spotify Star
254 Views
1 replies
0 likes
HiSince I got spotify I got the download button activated at my "Songs".So if I want a new song to be downloaded I just put into "my songs" so that it downloads automatically. (Because the download button under "songs" is activated) . When I put a ne...
Hi Since I got spotify I got the download button activated at my "Songs". So if I want a new song to be downloaded I just put into "my songs" so that it downloads automatically. (Because the ...
Roadie
260 Views
1 replies
0 likes
PlanPremiumCountry Device(Galaxy S7, Android Oreo) My Question or Issue I've noticed recently that my phone memory was reducing like crazy. I would always check my SD card to see if it still had enough space for new music. Then I realized that you ca...
Plan Premium Country Device (Galaxy S7, Android Oreo) My Question or Issue I've noticed recently that my phone memory was reducing like crazy. I would alwa...
Roadie
504 Views
4 replies
0 likes
PlanPremiumCountry MéxicoDeviceHuaweiOperating SystemAndroid My Question or IssueMi aplicación se cierra sola. Esto empezó a suceder desde la actualización,antes no tenía ningún problema para escuchar la música con mi celular en reposo con la pantall...
Plan Premium Country México Device Huawei Operating System Android My Question or Issue Mi aplicación se cierra sola. Esto empezó a suceder desde la actualización,antes no tení...
Roadie
2498 Views
1 replies
1 likes
PlanPrimaPaís Mex icoDispositivoLG STYLUS 3Sistema operativoAndroid 7.0 Mi pregunta o problema El problema es que no me deja descargar mi lista de reproducción, porque me indica que no queda espacio libre en el dispositivo, aunque me queda más de 20 ...
Plan Prima País Mex ico Dispositivo LG STYLUS 3 Sistema operativo Android 7.0 Mi pregunta o problema El problema es que no me deja descargar mi lista de reproducción, por...
Roadie
507 Views
1 replies
0 likes
Every now and then Spotify adds a random number to my playlist which I delete instantly but I find it quite irritating so I hope to a solutionPlanPremiumDeviceOnePlus 6
Every now and then Spotify adds a random number to my playlist which I delete instantly but I find it quite irritating so I hope to a solution Plan Premium Device OnePlus 6
Roadie
419 Views
1 replies
0 likes
PlanPremiumCountry USDeviceSamsung Galaxy S8Operating System(Android) My Question or Issue The screen displayed while a track is playing shows no album art. I don't know how to switch it back to the original.
Plan Premium Country US Device Samsung Galaxy S8 Operating System (Android) My Question or Issue The screen displayed while a track is playing shows no album art....
Roadie
255 Views
1 replies
0 likes
Esto ya me ah ocurrido 3 veces, la app no abre, de repente al abrir la app me aparece una notificacion que dice "No se encontró una memoria, Verifica la memoria del dispositivo", la unica manera de que la app vuelva a abrir es que reinicie el celular...
Esto ya me ah ocurrido 3 veces, la app no abre, de repente al abrir la app me aparece una notificacion que dice "No se encontró una memoria, Verifica la memoria del dispositivo", la unica manera de q...
Roadie
1191 Views
1 replies
0 likes
I have a playlist and when I remove songs, they keep coming up in the playlist. Even after a restart of the phone. How can I fix this?
I have a playlist and when I remove songs, they keep coming up in the playlist. Even after a restart of the phone. How can I fix this?
Roadie
267 Views
1 replies
0 likes
PlanPremiumCountry BrazilDevice(Samsung Galaxy 7 Edge)Operating System(Android 7.0 Nougat) My Question or Issue I can not access the radio or my daily mix`s on my phone, I am using the Spotify Connect to use thus functions on the phone. The option to...
Plan Premium Country Brazil Device (Samsung Galaxy 7 Edge) Operating System (Android 7.0 Nougat) My Question or Issue I can not access the radio or my daily mix`s on my p...
Roadie
277 Views
1 replies
0 likes
PlanFreeCountry AmericaDeviceGalaxy J3 EclipseOperating System My Question or IssueRecently, as of today, when I bring up my music to see the time, if I can skip it, what song it is, pause and start it, anything else you can do on it, was completely ...
Plan Free Country America Device Galaxy J3 Eclipse Operating System My Question or Issue Recently, as of today, when I bring up my music to see the time, if I can skip it, what ...
Roadie
387 Views
1 replies
0 likes
Hi all,App crashes when trying to share song or playlist with friends.Yes app is up to date and have tried to delete and reinstall Please help PlanPremiumCountry NZDeviceSamsung S8+Operating SystemAndroid Oreo.
Hi all, App crashes when trying to share song or playlist with friends. Yes app is up to date and have tried to delete and reinstall Please help Plan Premium Country &n...
Roadie
939 Views
5 replies
0 likes
PlanPremiumCountry TurkeyDeviceOnePlus 5TOperating SystemAndroid 8.1My Question or IssueAs i mentioned above Spotify keeps adding random songs to my library and to all of my playlists. I've changed my password, logged out of everywhere but it happene...
Plan Premium Country Turkey Device OnePlus 5T Operating System Android 8.1 My Question or Issue As i mentioned above Spotify keeps adding random songs to my library and to all of my pl...
Casual Listener
700 Views
3 replies
1 likes
PlanFreeCountryUS DeviceSamsung Galaxy Sky Pro My Question or Issue This only happens on my phone, and only with two or three songs. When they come on, if I don't skip fast enough, the whole app stalls for a good five mintes or more. I've tried reins...
Plan Free Country US Device Samsung Galaxy Sky Pro My Question or Issue This only happens on my phone, and only with two or three songs. When they come on...
Regular
694 Views
5 replies
0 likes
PlanPremiumCountry CanadaDevice Samsung Galaxy Neo S5Operating System My Question or Issue When I click the spotify app on my mobile I am prompted to login. I enter my "email or username" and password which I've reset. I get a message that says "you ...
Plan Premium Country Canada Device Samsung Galaxy Neo S5 Operating System My Question or Issue When I click the spotify app on my mobile I am prompted to log...
Casual Listener
1586 Views
1 replies
0 likes
Does the Spotify Android App work on the Go Edition of Android? And if so, can anyone say what the experience is like compared to the Full Edition of Android? Cheers
Does the Spotify Android App work on the Go Edition of Android? And if so, can anyone say what the experience is like compared to the Full Edition of Android? Cheers
Casual Listener
10308 Views
2 replies
1 likes
PlanPremium, probably bothCountry GermanyDeviceGalaxy S 8Operating SystemAndroid 8.0.0 My Question or Issue The songs in a mixtape start where I last stopped listening to them, although another song was played before it. Recreate: * Start a mixtape* ...
Plan Premium, probably both Country Germany Device Galaxy S 8 Operating System Android 8.0.0 My Question or Issue The songs in a mixtape start where I last stoppe...
Community Legend
704 Views
3 replies
0 likes
Spotify 8.4.61.683, oneplus 5 android version 8.1.0 Was using spotify with it send to offline. I got randomly logged out. When I try to log back in, it says " you are sent to offline, please go online to connect". I have followed the work around list...
Spotify 8.4.61.683, oneplus 5 android version 8.1.0 Was using spotify with it send to offline. I got randomly logged out. When I try to log back in, it says " you are sent to offline, please...
Roadie
946 Views
5 replies
1 likes
Plan PremiumCountry MéxicoDevice Moto X4Operating System Android Oreo My Question or Issue Every song that is played manually does a pause after one second and then it's played normally, even if it's played over WiFi or Mobile Data, downloaded or not...
Plan Premium Country México Device Moto X4 Operating System Android Oreo My Question or Issue Every song that is played manually does a pause after...
Casual Listener
339 Views
2 replies
0 likes
My Question or Issue I don't know why I can't use my spotify. I tried deleting then reinstalling. It works for like 8hrs then it won't work again. I'm currently using a vivo v5 phone. And my spotify is Premium. PLEASE HELP!This is what the app shows ...
My Question or Issue I don't know why I can't use my spotify. I tried deleting then reinstalling. It works for like 8hrs then it won't work again. I'm currently ...
Casual Listener
492 Views
5 replies
0 likes
