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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111382 Views

26 replies

3 likes

  • 111382 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224021 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224021 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581292 Views

79 replies

3 likes

  • 581292 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478560 Views

577 replies

40 likes

Account
Free
  • 478560 Views
  • 577 replies
  • 40 likes

Spotify showing MY NAME on ALL of my songs on every playlist

PlanPremiumCountry MexicoDeviceHTC ONE A9Operating SystemAndroid 7 My Question or Issue Spotify is showing my name on every song I have on my playlists just like I'm the artist. It's not a big problem, but, why is this happening? See attached image t...

Newbie

Plan Premium Country  Mexico Device HTC ONE A9 Operating System Android 7  My Question or Issue   Spotify is showing my name on every song I have on my playlists just like I'...

Loxer

Community Legend

889 Views

1 replies

1 likes

  • 889 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution App doesn't recognize SD card to store offline music

PlanPremiumCountryUK DeviceHTC U11 EyesOperating SystemAndroid 7.1.2 Spotify version8.4.64.555 armV7My Question or Issue Hello guys, I can't make my app to recognize my SD card to store offline music. I have been doing some research but in the Storag...

Regular

Plan Premium Country UK  Device HTC U11 Eyes Operating System Android 7.1.2  Spotify version 8.4.64.555 armV7 My Question or Issue   Hello guys, I can't make my app to...

openminder

Regular

12750 Views

5 replies

0 likes

htc
SD-card
  • 12750 Views
  • 5 replies
  • 0 likes

Can't share music

PlanPremiumCountry MéxicoDeviceMotoG 6PlayOperating SystemAndroid Oreo 8.0.0 My Question or Issue Everytime I press the share option the app crash.

Newbie

Plan Premium Country  México Device MotoG 6Play Operating System Android Oreo 8.0.0    My Question or Issue  Everytime I press the share option the app crash.

youngchaoos

Newbie

1646 Views

5 replies

0 likes

Music
Share crash
  • 1646 Views
  • 5 replies
  • 0 likes

Why is it so slow and unreliable?

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S9Operating SystemAndroid 8.0 Oreo, Samsung Experience Version 9.0. My Question or IssueWhy is the app so slow, unresponsive and unreliable? It's almost physically painful just waiting for it to lo...

Regular

Plan Premium Country United Kingdom Device Samsung Galaxy S9 Operating System Android 8.0 Oreo, Samsung Experience Version 9.0.   My Question or Issue Why is the app so slow, unrespons...

Daggz90

Casual Listener

16778 Views

5 replies

45 likes

  • 16778 Views
  • 5 replies
  • 45 likes

Cache screw up

PlanPremiumCountry USDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue I cleared my cache and it deleted my photos in my gallery. When I downloaded 2 of my playlists, it took up way more space than when I had 10+ downloaded. It fill...

Newbie

Plan Premium Country  US Device Samsung Galaxy S7 Operating System Android    My Question or Issue  I cleared my cache and it deleted my photos in my gallery. When I dow...

fooosp

Regular

817 Views

2 replies

0 likes

Other
  • 817 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android] Can't Select Song to Play or Turn Off Autoplay

Premium account in US LG V30 - Android 8.0 When searching for certain songs and tapping the Top Result, instead of playing the selected song, it starts a radio station based on the song. I also cannot get AutoPlay to stop on my account even when the ...

Newbie

Premium account in US   LG V30 - Android 8.0   When searching for certain songs and tapping the Top Result, instead of playing the selected song, it starts a radio station based on the ...

Alfredo

Roadie

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to play only the music I filtered with the search option in a playlist.

PlanPremiumCountryPanama DeviceHuawei Mate 10 ProOperating SystemAndroid Oreo My Question or Issue Previously, when I searched for a specific thing on a playlist on spotify, only the things that matched what I searched would play. I would like to kno...

Casual Listener

Plan Premium Country Panama  Device Huawei Mate 10 Pro Operating System Android Oreo   My Question or Issue  Previously, when I searched for a specific thing on a playlist on...

Darom1198

Casual Listener

1172 Views

4 replies

0 likes

  • 1172 Views
  • 4 replies
  • 0 likes

Solved!! "Currently Playing" notification

PlanPremiumCountry USADeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueCopied from original post that was closed: "I've noticed a recent "feature" that will display a "Now Playing" notification on my phone when I have the deskt...

Casual Listener

Plan Premium Country  USA Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue Copied from original post that was closed:    "I've notice...

jsannn

Community Legend

2996 Views

5 replies

0 likes

  • 2996 Views
  • 5 replies
  • 0 likes

Some liked songs wont show on playlist?

Hi all! Since I last updated spotify ive bwen having issues with my liked songs. When I favorite a song sometimes it will appear in my favorites and other times it won't. Tried doing a clean reinstall but didnt work. I am a free user and have a LG K2...

Newbie

Hi all! Since I last updated spotify ive bwen having issues with my liked songs. When I favorite a song sometimes it will appear in my favorites and other times it won't. Tried doing a clean reinstal...

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes

Wifi connection problem

PlanFamily PlanCountry BrazilDeviceAndroid (OnePlus 5T)Operating SystemOxygenOS 5.1.5 My Question or IssueHi, My name is Diana, I am having trouble when connecting the app Spotify to the internet via Wifi, and it is the ONLY app that I having this ki...

Casual Listener

  Plan Family Plan Country  Brazil Device Android (OnePlus 5T) Operating System OxygenOS 5.1.5   My Question or Issue Hi,  My name is Diana, I am having trouble when c...

6padq3cumtx4mat

Casual Listener

957 Views

2 replies

0 likes

  • 957 Views
  • 2 replies
  • 0 likes

Bad quality of the sound

I saw other posts that Spotify didnt seem to finish addressing. Spotify on my computer with my wireless headphones sounds terrible now, last week was fine. It works fine on my phone. Ive been through all the potential fixes and settings nothing is wo...

Casual Listener

I saw other posts that Spotify didnt seem to finish addressing. Spotify on my computer with my wireless headphones sounds terrible now, last week was fine. It works fine on my phone. Ive been through...

Ryanx0r

Composer

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Problem with downloading

Im using lg 4k andriod phone for spotify. Im a preium memeber and i hooked up my expanable memory by using a 64GB micro sd and now its saying ive reach my maxium downloads but when i go to my settings, it says ive only used 8.45 GB. Its really f**kin...

Newbie

Im using lg 4k andriod phone for spotify. Im a preium memeber and i hooked up my expanable memory by using a 64GB micro sd and now its saying ive reach my maxium downloads but when i go to my setting...

Joe

Community Legend

593 Views

2 replies

0 likes

  • 593 Views
  • 2 replies
  • 0 likes

App crush after trying to share playlists

PlanPremiumCountryIsraelDeviceOnePlus3Operating SystemAndroid 8.0.0 OxygenOS version 5.0.4 My Question or Issue How to reproduce: open "Your Library"open "Playlists"open the options menu on any playlist (⋮) choose "Share" Result:App crush after tryin...

Newbie

Plan Premium Country Israel Device OnePlus3 Operating System Android 8.0.0 OxygenOS version 5.0.4   My Question or Issue   How to reproduce:   open "Your Library" open...

Ryanx0r

Composer

511 Views

1 replies

1 likes

  • 511 Views
  • 1 replies
  • 1 likes

Superuser Contribution Adding to queue cancels shuffle.

This is an issue that's been happening only on Android. I have a Pixel 2 and have tested this on my friends Android devices and the same thing always happens. When I shuffle my library and add any song to queue, it cancels the shuffle and only plays ...

Casual Listener

This is an issue that's been happening only on Android. I have a Pixel 2 and have tested this on my friends Android devices and the same thing always happens. When I shuffle my library and add any so...

SergioDavid

Roadie

1246 Views

4 replies

0 likes

  • 1246 Views
  • 4 replies
  • 0 likes

Spotify Plays The Wrong Song in the Search UI

Hi there, when I hit play on Steambreather by Mastodon in the Search page, it plays the wrong song.Steambreather is no longer the first song in the "Steambreather Song Radio" and when I hit play on Steambreather, it plays the first song in the Steamb...

Casual Listener

Hi there, when I hit play on Steambreather by Mastodon in the Search page, it plays the wrong song. Steambreather is no longer the first song in the "Steambreather Song Radio" and when I...

22siyqdicbj7zvx

Casual Listener

586 Views

1 replies

0 likes

  • 586 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Won't Recognize a song with 2 artists

PlanPremium (Family)Country MexicoDeviceSamsung Galaxy S7Operating SystemAndroid 8 OreoMy Question or Issue There's this album, CDCC (by La Fouine), which I enjoyed very much in Spotify last year. Sadly, it was removed (please bring it back, guys) an...

Casual Listener

  Plan Premium (Family) Country  Mexico Device Samsung Galaxy S7 Operating System Android 8 Oreo My Question or Issue  There's this album, CDCC (by La Fouine), which I enjoye...

SergioDavid

Roadie

1085 Views

1 replies

0 likes

  • 1085 Views
  • 1 replies
  • 0 likes

Requesting Song or Adding My Own

I've recently found some new songs that I want to add to my Spotify but I can't find them on the app. Is there any way to request songs to be added or to somehow add my own? I saw a playlist with a song that I wanted in it earlier and it looked like ...

Newbie

I've recently found some new songs that I want to add to my Spotify but I can't find them on the app. Is there any way to request songs to be added or to somehow add my own? I saw a playlist with a s...

Loxer

Community Legend

1519 Views

1 replies

0 likes

add
Help
songs
  • 1519 Views
  • 1 replies
  • 0 likes

Downloaded music on SD card not recognized

PlanPremiumCountry FranceDeviceLenovo Moto G4/Honor 5C/Lenovo Moto E4Operating SystemAndroid 7.0 My Question or IssueHi, I'm having troubles with using dowloaded musics on Spotify Android. I use my account on 3 devices on which I download musics on t...

Casual Listener

Plan Premium Country  France Device Lenovo Moto G4/Honor 5C/Lenovo Moto E4 Operating System Android 7.0   My Question or Issue Hi, I'm having troubles with using dowloaded musics ...

Jose_M

Spotify Star

3974 Views

10 replies

0 likes

  • 3974 Views
  • 10 replies
  • 0 likes

Disappearing widget and music playback randomly stops.

PlanPremiumCountryNetherlands, possible world-wide DeviceOnePlus 3, 3T, 5, 5T, 6 (I askes my friends with those phones, they have the same issue)Operating SystemAndroid Oreo My Question or Issue For a couple of weeks I, and a lot of my friends have b...

Regular

Plan Premium Country Netherlands, possible world-wide   Device OnePlus 3, 3T, 5, 5T, 6 (I askes my friends with those phones, they have the same issue) Operating System Android Oreo &nb...

Rediwed1

Regular

1088 Views

2 replies

1 likes

  • 1088 Views
  • 2 replies
  • 1 likes

Solved!! Random music plays when im not even using Spotify

PlanPremiumCountry UKDeviceSamsung galaxy J5 2017Operating SystemAndroid My Question or Issue Yesterday I didn't press play on spotify on on my computer but it randomly started playing edm/dubstep music. Nothing I had ever listened to before.Then las...

Newbie

Plan Premium Country  UK Device Samsung galaxy J5 2017 Operating System Android   My Question or Issue  Yesterday I didn't press play on spotify on on my computer but it rand...

Nico

Community Legend

2763 Views

1 replies

0 likes

  • 2763 Views
  • 1 replies
  • 0 likes