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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375764 Views

541 replies

34 likes

Account
Free
  • 375764 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7538 Views

0 replies

7 likes

  • 7538 Views
  • 0 replies
  • 7 likes

Superuser Contribution Playback behavior issues

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9+Operating SystemAndroid Oreo (8.0.0) My Question or IssueWill occasionally pause playback of songs - This can happen between songs AND sudden, mid-track, with the phone screen on AND off, and regardless ...

Casual Listener

Plan Premium Country Sweden Device Samsung Galaxy 9+ Operating System Android Oreo (8.0.0)   My Question or Issue Will occasionally pause playback of songs - This can happen between so...

x-_pkebh9pln

Newbie

1477 Views

3 replies

3 likes

android bug
Playback issues
  • 1477 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution Sesame Universal Search App Integration/Permission not working

PlanFamily PremiumCountry PhilippinesDeviceNokia 7 PlusOperating SystemAndroid Oreo 8.1 My Question or IssueI have Sesame Universal Search app currently installed, and it supports integration with Spotify app, like allowing it to search for albums an...

Visitor

Plan Family Premium Country  Philippines Device Nokia 7 Plus Operating System Android Oreo 8.1   My Question or Issue I have Sesame Universal Search app currently installed, ...

Alfredo

Roadie

1466 Views

1 replies

0 likes

  • 1466 Views
  • 1 replies
  • 0 likes

Music pauses while in other Apps - Samsung Galaxy S8+

On my way to work, I always listen to music and use some other Apss, but after a while the music just pauses, and everytime I start it again, it stopps. This always happens while I listen to music, either by listening to downloaded music or some new ...

Newbie

On my way to work, I always listen to music and use some other Apss, but after a while the music just pauses, and everytime I start it again, it stopps.   This always happens while I listen to...

Billy-J

Spotify Star

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Spotify connect, play queue UI not updating

Android device, One Plus 5. Start a playlist on Spotify Connect. Go to "Play Queue" and navigate using "next" and "previous" buttons: The music track is changed accordingly, but the UI is not updating; the queue is visually not updated to reflect wha...

Casual Listener

Android device, One Plus 5. Start a playlist on Spotify Connect. Go to "Play Queue" and navigate using "next" and "previous" buttons: The music track is changed accordingly, but the UI is not updatin...

janus141

Casual Listener

1275 Views

2 replies

0 likes

Android
queue
UI
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  • 2 replies
  • 0 likes

Solved!! You are Offline even if i have full access internet and Wifi

PlanPremiumCountryItaly DeviceOnePlus 3TOperating SystemAndroid My Question or Issue i tried the 1 month trial.... and its about to expire so i bought a 3months of Premium... when i tried to search new songs i can do it but when i try to open an Arti...

Regular

Plan Premium Country Italy   Device OnePlus 3T Operating System Android   My Question or Issue  i tried the 1 month trial.... and its about to expire so i bought a 3months o...

Billy-J

Spotify Star

4302 Views

14 replies

0 likes

  • 4302 Views
  • 14 replies
  • 0 likes

Songs are grayed out

Hi Spotify, I found 2 songs I love recently and I can't play them. What's up with that? Love is endless - MoZellaSomething in common - Free Energy Please help!

Casual Listener

Hi Spotify, I found 2 songs I love recently and I can't play them. What's up with that?    Love is endless - MoZella Something in common - Free Energy   Please help! 

Arratyn

Casual Listener

1700 Views

6 replies

0 likes

Grayed out
  • 1700 Views
  • 6 replies
  • 0 likes

spotify not full screen

plan PremiumCountry The NetherlandsDeviceMotorola G6 plusOperating SystemAndroidOreo My Question or Issue recently i bought a motorola g6 plus, a phone with a fingerprint sensor that can also be used for 1 finger navigation true android. ofcourse i a...

Casual Listener

  plan   Premium Country  The Netherlands Device Motorola G6 plus Operating System AndroidOreo   My Question or Issue  recently i bought a motorola g6 plus, a...

Billy-J

Spotify Star

1518 Views

6 replies

1 likes

  • 1518 Views
  • 6 replies
  • 1 likes

Spotify says I Am Offline When i Try to Search for Music

So starting a couple weeks ago my Spotify stopped allowing me to search for music or listen to playlist I hadn't recently listened to, this happens both on Wi-Fi and on Data, I've been a premium member for almost two years and this is beyond infuriat...

Newbie

So starting a couple weeks ago my Spotify stopped allowing me to search for music or listen to playlist I hadn't recently listened to, this happens both on Wi-Fi and on Data, I've been a premium memb...

zerotide

Casual Listener

659 Views

1 replies

2 likes

  • 659 Views
  • 1 replies
  • 2 likes

Superuser Contribution New design

PlanPremiumCountry NorwayDeviceSamsung galaxy S7 edgeOperating SystemAndroid My Question or Issue Do I have to have permium to listen to songs now? I can hardly find the songs and they only play a little snip of them.The new update is really messy an...

Newbie

Plan Premium Country  Norway Device Samsung galaxy S7 edge Operating System Android   My Question or Issue  Do I have to have permium to listen to songs now? I can hardly fin...

Alfredo

Roadie

416 Views

1 replies

1 likes

  • 416 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify connect keeps randomly connecting

PlanPremiumDeviceSamsung Galaxy J5 Prime My Question or Issue I own a Wi-Fi speaker which i use spotify connect to play music through, however for some reason it keeps randomly connecting to it when i am out of the house/nowhere near it. I've had thi...

Casual Listener

Plan Premium Device Samsung Galaxy J5 Prime   My Question or Issue  I own a Wi-Fi speaker which i use spotify connect to play music through, however for some reason it keeps randomly ...

Alfredo

Roadie

1071 Views

3 replies

0 likes

  • 1071 Views
  • 3 replies
  • 0 likes

This thread will be killed before it can generate upvotes

Autoplaying when Bluetooth connects needs to be an OPTION. Otherwise, you are wasting my cell data. Streaming should not be mandatory everytime I get in the car. This has been brought up many times by many people. The most recent post was stuck at 98...

Casual Listener

  Autoplaying when Bluetooth connects needs to be an OPTION. Otherwise, you are wasting my cell data. Streaming should not be mandatory everytime I get in the car.   This has been brough...

matt16060936

Music Fan

580 Views

3 replies

2 likes

  • 580 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution La música se para

Estoy teniendo problemas cunado estoy escuchando música que tengo descargada. Al principio pensé que eran unos auriculares, pero al escucharlo en alta voz sigo teniendo el mismo problema, la música deja sonar y tengo que entrar a la app desde mi Andr...

Casual Listener

Estoy teniendo problemas cunado estoy escuchando música que tengo descargada. Al principio pensé que eran unos auriculares, pero al escucharlo en alta voz sigo teniendo el mismo problema, la música d...

SergioDavid

Roadie

2084 Views

3 replies

0 likes

  • 2084 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android App Edit Playlist

PlanFree DeviceLG G5 My Question or Issue Old versions of Spotify used to allow you to search for song, artist, etc when trying to edit your playlist. This option has seemed to disappear in updated versions. I have been patient thinking it was a clic...

Casual Listener

Plan Free   Device LG G5   My Question or Issue  Old versions of Spotify used to allow you to search for song, artist, etc when trying to edit your playlist. This option has see...

Timetochange

Casual Listener

551 Views

3 replies

0 likes

  • 551 Views
  • 3 replies
  • 0 likes

Spotify frequently freezes or won't load

PlanPremiumCountryUnited StatesDeviceGalaxy S9+Operating SystemAndroid Oreo 8.0 My Question or Issue:I recently got a new phone, a Galaxy S9+, upgrading from my old Note 5 which ran Spotify flawlessly. Now however, Spotify frequently either fails to ...

Newbie

Plan Premium Country United States Device Galaxy S9+ Operating System Android Oreo 8.0   My Question or Issue: I recently got a new phone, a Galaxy S9+, upgrading from my old Note...

Rad_97

Newbie

7575 Views

7 replies

4 likes

  • 7575 Views
  • 7 replies
  • 4 likes

Superuser Contribution Offline mode doesn't work whatever I do

I am using a Galaxy Grand Prime Plus and although I am a premium member (student discount) in the offline mode I can only play songs for about 20 minutes. I've tried deleting the app and downloading the songs again but nothing seems to work and it's ...

Casual Listener

I am using a Galaxy Grand Prime Plus and although I am a premium member  (student discount) in the offline mode I can only play songs for about 20 minutes. I've tried deleting the app and downlo...

SergioDavid

Roadie

505 Views

3 replies

0 likes

  • 505 Views
  • 3 replies
  • 0 likes

Superuser Contribution When listening to a song with the new full screen art, queue button is hidden

Some songs have full screen album art now. For example, Feel it Still by Portugal the Man. For these songs, the View Queue button in the top right is changed to a "share" button. The View Queue button is hidden behind a menu. So not only have they ad...

Regular

Some songs have full screen album art now. For example, Feel it Still by Portugal the Man. For these songs, the View Queue button in the top right is changed to a "share" button. The View Queue butto...

SergioDavid

Roadie

1203 Views

1 replies

1 likes

  • 1203 Views
  • 1 replies
  • 1 likes

Cannot add "Starry Night" by Mamamoo to my own playlist

PlanPremiumCountry Hong KongDevice(Samsung Galaxy S6 Edge)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cannot find the search result of Starry night by Mamamoo. But i can see the Spotify definitely added this song fr...

Casual Listener

Plan Premium Country  Hong Kong Device (Samsung Galaxy S6 Edge) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I cannot find the search...

squidyyyyyau

Casual Listener

1720 Views

2 replies

4 likes

  • 1720 Views
  • 2 replies
  • 4 likes

Solved!! Like button disappeared in new radio view

PlanPremiumCountryUSADeviceOnePlus 5TOperating SystemAndroid Oreo My Question or IssueRecently, for some songs the album art/video fills up the whole screen on my phone while they are playing. This seems to be a new feature. However, when I'm playing...

Newbie

Plan Premium Country USA Device OnePlus 5T Operating System Android Oreo   My Question or Issue Recently, for some songs the album art/video fills up the whole screen on my phone while...

user-removed

Not applicable

1133 Views

1 replies

1 likes

  • 1133 Views
  • 1 replies
  • 1 likes

download songs

PlanPremiumCountry PhilippinesDevicesony Xperi xa1Operating Systemnougat My Question or Issuei can't download song. i already update my apps, reinstall still i can't do it and also put the setting to use data when downloading.

Newbie

Plan Premium Country  Philippines Device sony Xperi xa1 Operating System nougat  My Question or Issue i can't download song. i already update my apps, reinstall still i can't do it...

Billy-J

Spotify Star

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes