Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42413 Views
  • 65 replies
  • 25 likes
  • 42413 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877992 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877992 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26354 Views
  • 4 replies
  • 0 likes
  • 26354 Views
  • 4 replies
  • 0 likes

Offline playlist lost on Andriod SD card, fall back to internal memory.

PlanPremiumCountryBelgium DeviceSamsung A3 2017 Operating SystemAndriod Oreo (8.0.1) My Question or IssueHello again Spotify Support,I discovered for the so many times that I lost all my OFFLINE playlists. I believe this happens every time the Spotif...

  • Gig Goer
  • Plan Premium Country Belgium    Device Samsung A3 2017   Operating System Andriod Oreo (8.0.1)   My Question or Issue Hello  again Spotify Support, I discovere...
  • leroinain
  • Casual Listener
  • 839 Views
  • 2 replies
  • 1 likes
  • andriod
  • 839 Views
  • 2 replies
  • 1 likes

Superuser Contribution Android Galaxy S6 Edge +, Spotify, bluetooth headphones, and wifi Audio Stuttering

The issue occurs when I'm using spotify android app, bluetooth headphones, and I'm on wifi. I get endless, unbearable stuttering! The only solution I have is when I turn wifi off. This issue doesn't occur on any other audio sources on my phone. Spoti...

  • Casual Listener
  • The issue occurs when I'm using spotify android app, bluetooth headphones, and I'm on wifi. I get endless, unbearable stuttering! The only solution I have is when I turn wifi off. This issue doesn't ...
  • Alfredo
  • Roadie
  • 867 Views
  • 3 replies
  • 0 likes
  • 867 Views
  • 3 replies
  • 0 likes

Swipping songs on album freezes

PremiumUruguayHuawei mate 10 liteAndroid 8 Every time I'm playing music on random and try to swipe on the album cover to the next song it let me do it twice and freezes the album cover but on the back let me change song with the buttons. And if i tur...

  • Casual Listener
  • Premium Uruguay Huawei mate 10 lite Android 8   Every time I'm playing music on random and try to swipe on the album cover to the next song it let me do it twice and freezes the album cover...
  • Loxer
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Shuffle Play - already have Premium

So my friend has Premium, and has (definitely) just made the payment for this. The app just updated and she can't turn off shuffle play. I have read numerous posts saying that the shuffle button doesn't work, or that it only works in some cases, but ...

  • Newbie
  • So my friend has Premium, and has (definitely) just made the payment for this. The app just updated and she can't turn off shuffle play.    I have read numerous posts saying that the shuf...
  • Loxer
  • Community Legend
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

[Android] songs suppressed and redownloaded

Hello, I use Spotify as a Premium user in France. The device is a LG V20 running Android (non-rooted). Since 2 days, the app removes more than 100 songs I have downloaded in random playlists and download them again, spoiling my battery and my phone p...

  • Newbie
  • Hello, I use Spotify as a Premium user in France. The device is a LG V20 running Android (non-rooted).   Since 2 days, the app removes more than 100 songs I have downloaded in random playlists...
  • sax759
  • Casual Listener
  • 549 Views
  • 2 replies
  • 0 likes
  • 549 Views
  • 2 replies
  • 0 likes

All playlists storaged back to offline status

One or two times on month my storaged playlists back to offline status and I need download it again. What happen with Spotify ? Can be a android problem ?

  • Visitor
  • One or two times on month my storaged playlists back to offline status and I need download it again. What happen with Spotify ?  Can be a android problem ? 
  • user-removed
  • Not applicable
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Android app keeps connecting to my other device or stopping when I'm listening on my phone

PlanPremiumCountry UKDeviceSamsung Galaxy 9 My Question or Issue My phone keeps constantly connecting to my other device (which is in my house) and stops playing on the phone. If I unlock my phone it asks do I want to 'keep listening on this device' ...

  • Casual Listener
  • Plan Premium Country  UK Device Samsung Galaxy 9     My Question or Issue  My phone keeps constantly connecting to my other device (which is in my house) and stops playin...
  • 386 Views
  • 0 replies
  • 0 likes
  • 386 Views
  • 0 replies
  • 0 likes

undo update

How does one undo/uninstall the lastest update? This version is far less user friendly and less efficient than the previous version prior this update. I dislike this new update so much, I've already started looking at other apps. Please give us the o...

  • Newbie
  • How does one undo/uninstall the lastest update? This version is far less user friendly and less efficient than the previous version prior this update. I dislike this new update so much, I've already ...
  • Loxer
  • Community Legend
  • 8131 Views
  • 1 replies
  • 22 likes
  • 8131 Views
  • 1 replies
  • 22 likes

Spotify Radio not working

Hello, My Spotify is not working. I have already tried reinstalling it and it does not work. It gives me the error that the radio station cannot be loaded. I have searched this and an option is to reinstall it and I have already tried this.

  • Newbie
  • Hello,   My Spotify is not working. I have already tried reinstalling it and it does not work. It gives me the error that the radio station cannot be loaded.   I have searched this and ...
  • bkard
  • Casual Listener
  • 4318 Views
  • 10 replies
  • 13 likes
  • 4318 Views
  • 10 replies
  • 13 likes

Album art won't load

Similar to previous issues, images aren't loading for me PlanPremiumCountry UKDeviceNexus 9Operating System Android Lollipop

  • Casual Listener
  •   Similar to previous issues, images aren't loading for me   Plan Premium Country  UK Device Nexus 9 Operating System  Android Lollipop      
  • Loxer
  • Community Legend
  • 2191 Views
  • 1 replies
  • 1 likes
  • 2191 Views
  • 1 replies
  • 1 likes

Finding existing music on my phone?

Hi, I'm new to Spotify (taking advantage of a trial of Premium) and I'm wondering if there's a way to tell the Android app of the existence of existing music on my phone. I can tell there's the ability to download existing music I playlist'd on my co...

  • Casual Listener
  •   Hi,   I'm new to Spotify (taking advantage of a trial of Premium) and I'm wondering if there's a way to tell the Android app of the existence of existing music on my phone.&n...
  • MisterBibs
  • Casual Listener
  • 534 Views
  • 3 replies
  • 0 likes
  • 534 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can not download the Sd card

PlanFree/PremiumCountry Turkey DeviceHuawei P9 lite 2017 Operating SystemAndroid 7.0 My Question or Issue Hello, I want to carry my songs on the sd card. How can I do it

  • Visitor
  • Plan Free/Premium Country  Turkey  Device Huawei P9 lite 2017  Operating System Android 7.0   My Question or Issue  Hello, I want to carry my songs on the sd c...
  • Aimee_T
  • Roadie
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution After restarting my phone offline musics are automatically deleting

PlanPremiumCountry DeviceSamsung Galaxy s7Operating SystemAndroid Oreo 8.0 My Question or IssueWhen I restart my phone I found my offline musics gone I have to download them again But Spotify do still uses my sd card but there is no music in offline ...

  • Newbie
  •   Plan Premium Country   Device Samsung Galaxy s7 Operating System Android Oreo 8.0   My Question or Issue When I restart my phone I found my offline musics gone I have...
  • Aimee_T
  • Roadie
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music is fading in and out all the time

PlanPremiumCountryN. IrelandDeviceSamsung Galaxy 8Operating SystemAndroid OreoMy Question or Issue Since the last Spotify App update I'm having issues with the sound fading in and out constantly through a song. It usually happens when I get a notific...

  • Newbie
  • Plan Premium Country N. Ireland Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue  Since the last Spotify App update I'm having issues with the sound fadin...
  • Aimee_T
  • Roadie
  • 3653 Views
  • 1 replies
  • 0 likes
  • 3653 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle

PlanPremiumCountry UKDeviceSamsung S7Operating System Android Oreo My Question or Issue When playing a playlist on shuffle it is shuffling bands and plays all songs from that band rather than shuffle all songs, Why? Dave

  • Newbie
  • Plan Premium Country  UK Device Samsung S7 Operating System  Android Oreo   My Question or Issue  When playing a playlist on shuffle it is shuffling bands and plays...
  • Aimee_T
  • Roadie
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Playlist Malcfuntion

PlanPremiumCountry USADeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssueI have a personal playlist I made. When using the filter at all, it plays the song listed chronologically listed in the entire playlist instead. For exampl...

  • Newbie
  •   Plan Premium Country  USA Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue I have a personal playlist I made. When using the filter at a...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Data destruction

PlanPremiumCountryNetherlandsDeviceGalaxy S7 My Question or Issue Hi, I use Spotify mobile and make sure I have downloaded all my songs onto my device when I am in wifi range. However, when I left my house this evening and was listening to my already...

  • Newbie
  • Plan Premium Country Netherlands Device Galaxy S7     My Question or Issue  Hi, I use Spotify mobile and make sure I have downloaded all my songs onto my device when I am in w...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Randomly changing songs on its own

When I'm running at the gym, 20 minutes in spotify just starts skipping all over playing a few seconds of a track and moving to the next one. I'm on droid "the one" have plenty of memory available, did two clean reinstalls, have the playlists downloa...

  • Casual Listener
  • When I'm running at the gym, 20 minutes in spotify just starts skipping all over playing a few seconds of a track and moving to the next one. I'm on droid "the one" have plenty of memory available...
  • Mangoats
  • Casual Listener
  • 28246 Views
  • 12 replies
  • 1 likes
  • 28246 Views
  • 12 replies
  • 1 likes

How to control spotify's playlist on lockscreen?

Nowadays I use spotify premium on Huawei, Android​ 8.0 but I can't control playlist on lockscreen when locked screen. Please tell me how to control playlist on lockscreen​ without unlocked screen! thanks :)​ PlanFree/PremiumCountryThailand DeviceHuaw...

  • Newbie
  • Nowadays I use spotify premium on Huawei, Android​ 8.0 but I can't control playlist on lockscreen when locked screen. Please tell me how to control playlist on lockscreen​ without unlocked screen! th...
  • 377 Views
  • 0 replies
  • 0 likes
  • 377 Views
  • 0 replies
  • 0 likes

Player notification improvements

PlanPremiumCountryRomania DeviceSamsung Galaxy A3 2017Operating SystemAndroid Oreo My Question or IssueCan you make the player notification not close by itself after a certain period of time? I hate having to open Spotify, waiting for the app to load...

  • Visitor
  • Plan Premium Country Romania  Device Samsung Galaxy A3 2017 Operating System Android Oreo   My Question or Issue Can you make the player notification not close by itself afte...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes