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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Superuser Contribution No sync blues

I recently got a update...i dont usually update but it auto updated under my nose some how. Now i cant listen to spotify in my truck with ford sync. If somebody dont fix it ill just stop giving yall money. I can look up music on youtube for free. I p...

Newbie

I recently got a update...i dont usually update but it auto updated under my nose some how.  Now i cant listen to spotify in my truck with ford sync. If somebody dont fix it ill just stop giving...

SergioDavid

Roadie

320 Views

1 replies

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Is this a bug lol

 My Question or Issue Look at the pic

Regular

  My Question or Issue  Look at the pic

Zaki100

Regular

1737 Views

25 replies

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I can't play my songs normally

I've recently purchased an android device and installed Spotify on it. When I go to play my playlist, I can only play in shuffle mode, and it works like a suggestion mode because I can't rewind my song, can only go forward, and have the options to li...

Visitor

I've recently purchased an android device and installed Spotify on it. When I go to play my playlist, I can only play in shuffle mode, and it works like a suggestion mode because I can't rewind my so...

Loxer

Community Legend

437 Views

1 replies

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This thread will be killed before it can generate upvotes

Autoplaying when Bluetooth connects needs to be an OPTION. Otherwise, you are wasting my cell data. Streaming should not be mandatory everytime I get in the car. This has been brought up many times by many people. The most recent post was stuck at 98...

Casual Listener

  Autoplaying when Bluetooth connects needs to be an OPTION. Otherwise, you are wasting my cell data. Streaming should not be mandatory everytime I get in the car.   This has been brough...

matt16060936

Music Fan

553 Views

3 replies

2 likes

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Superuser Contribution Can't change music in the car screen

PlanPremiumCountryArgentina DeviceSamsung Galaxy S6Operating SystemAndroid 7.0My Question or IssueHello, I'm experiencing some troubles since two or thee days ago. Spotify, when I lock my cellphone, doesn't show me the short-cut menu, at least I call...

Casual Listener

Plan Premium Country Argentina  Device Samsung Galaxy S6 Operating System Android 7.0 My Question or Issue Hello, I'm experiencing some troubles since two or thee days ago. Sp...

djpinsker

Casual Listener

2520 Views

2 replies

0 likes

Car
Car Play
menu
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Epic collection - are you kidding?!

I am one of the premium users that hit the "saved songs" limit. Long standing paying user that refered more than 5-10 people and paying for ~2years. I find it unacceptable that paying users are being limited by what's sold as an unlimited library. I ...

Newbie

  I am one of the premium users that hit the "saved songs" limit.   Long standing paying user that refered more than 5-10 people and paying for ~2years.  I find it unac...

Loxer

Community Legend

362 Views

1 replies

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Superuser Contribution Previously downloaded songs stop being downloaded.

I have a list downloaded on my android phone with all songs 100% downloaded and available offline. But now, at least two songs, which have previously been downloaded, have the grey arrow beside them and are unavailable in offline mode. This isn't the...

Casual Listener

I have a list downloaded on my android phone with all songs 100% downloaded and available offline. But now, at least two songs, which have previously been downloaded, have the grey arrow beside them ...

Aimee_T

Roadie

783 Views

1 replies

0 likes

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I can't find the ''videos'' feature.

PlanPremiumCountry TURKEYDeviceSamsung Galaxy S6 EdgeOperating SystemAndroid 7.0 My Question or Issue I can't find the ''videos'' feature.These feature is not available in TURKEY.

Casual Listener

Plan Premium Country  TURKEY Device Samsung Galaxy S6 Edge Operating System Android 7.0   My Question or Issue  I can't find the ''videos'' feature.These feature is not ...

naruto67777

Casual Listener

1974 Views

2 replies

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Superuser Contribution email address rejected

Hi,I just downloaded Spotify for my tablet.When trying to log in by username (not via Facebook), I start typing in my email address, but as soon as I hit the '@' key, a red message says I need a username (as in not an email address). I have no idea w...

Casual Listener

    Hi, I just downloaded Spotify for my tablet. When trying to log in by username (not via Facebook), I start typing in my email address, but as soon as I hit the '@' key, a red messag...

SergioDavid

Roadie

477 Views

1 replies

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Solved!! Volume fluctuation during track

PlanPremiumCountry GermanyDeviceLG G5Operating SystemAndroid 7.0 My Question or Issue This morning when I started playing spotify on my phone I noticed that the volume was going from loud to soft very quickly within tracks. I tried a few songs by dif...

Casual Listener

Plan Premium Country  Germany Device LG G5 Operating System Android 7.0   My Question or Issue  This morning when I started playing spotify on my phone I noticed that the vol...

Loxer

Community Legend

618 Views

3 replies

0 likes

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[Android] Google Pixel 2 - eqalizer default settings bug

PlanPremium CountryGermany DeviceGoogle Pixel 2 Operating SystemAndroid 8.1.0 My Question or Issue Hello support team,I found an annoing problem during switch on/off the Equalizer on my Pixel 2 latest Patch (May 2018). The issue is reproducible on my...

Regular

  Plan Premium   Country Germany   Device Google Pixel 2   Operating System Android 8.1.0   My Question or Issue   Hello support team, I found an annoing...

k_d5e9-qvs9je

Regular

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11 replies

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Superuser Contribution Storage option missing

PlanPremiumDeviceSony Xperia X Compact (F5321)Operating SystemAndroid 8.0.0Spotify App8.4.61.683 My Question or IssueHi, I would like to ask for help. In my spotify app missing option for storage option. I have SD card and I would like to download of...

Newbie

Plan Premium Device Sony Xperia X Compact (F5321) Operating System Android 8.0.0 Spotify App 8.4.61.683    My Question or Issue Hi, I would like to ask for help. In my spotify app...

SergioDavid

Roadie

450 Views

1 replies

0 likes

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[Music] Stop Playback after a Track

I'm having problems with spotty on my android phone. After I play music for awhile and close the app and reopen it. I play a song and the music wont play anymore. It will still show playing but I get no sound. I have tried the app on different phones...

Newbie

I'm having problems with spotty on my android phone.   After I play music for awhile and close the app and reopen it.   I play a song and the music wont play anymore.  It wil...

Loxer

Community Legend

296 Views

1 replies

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Superuser Contribution Sub standard connection

Since middle/late May: "no internet connection, please try again later" 2-3 times on a daily basis. This with a close to flawless mobil internet connection. It never occurs when using my Google service Music Premium or any other services for that mat...

Music Fan

Since middle/late May: "no internet connection, please try again later" 2-3 times on a daily basis. This with a close to flawless mobil internet connection. It never occurs when using my Google servi...

SergioDavid

Roadie

406 Views

1 replies

0 likes

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Unresponsive App Bug

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy s7Operating SystemAndroid Oreo 8.0.0 I've had this issue where my Spotify app seemingly breaks down entirely for a while now but it seems to be happening more frequently. The most common issue I've...

Visitor

Plan Premium Country United Kingdom Device Samsung Galaxy s7 Operating System Android Oreo 8.0.0     I've had this issue where my Spotify app seemingly breaks down entirely f...

Loxer

Community Legend

467 Views

1 replies

1 likes

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Superuser Contribution Only one playlist can be properly played

Plan: Premium Device: one plus 3t My Question or Issue:Normally the current song is displayed on the bottom of the screen (app) on my phone there are always songs from a specific playlist displayed. Because of this a song from another playlist can on...

Newbie

Plan: Premium   Device: one plus 3t   My Question or Issue: Normally the current song is displayed on the bottom of the screen (app) on my phone there are always songs from a specific ...

SergioDavid

Roadie

506 Views

1 replies

1 likes

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Big album's cover

PlanPremiumCountry PolandDeviceXiaomi Redemi Note 4Operating System(iOS 10, Android Oreo, Windows 10,etc.)MIUI Global 9.5My Question or IssueHiMaybe this is not a issue, but more a question.Is someone knows how to activate that, like this big album's...

Casual Listener

Plan Premium Country  Poland Device Xiaomi Redemi Note 4 Operating System (iOS 10, Android Oreo, Windows 10,etc.) MIUI Global 9.5 My Question or Issue Hi Maybe this is not a...

Loxer

Community Legend

430 Views

3 replies

0 likes

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Old version of the app

Hello. I've got a problem with my app. I've made the update but I still have the old version of the app with my premium account but not with a freemium account. Thanks for your help.

Newbie

Hello. I've got a problem with my app. I've made the update but I still have the old version of the app with my premium account but not with a freemium account. Thanks for your help. 

Loxer

Community Legend

577 Views

1 replies

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Superuser Contribution Videos attached to album covers causing freezing

PlanPremiumCountryUnited States DeviceSamsung Galaxy Tab S2Operating SystemAndroid My Question or IssueThis must be a new thing because I've never seen videos when a song plays before. The song I first noticed it on was specifically "Unkown Mortal Or...

Regular

Plan Premium Country United States  Device Samsung Galaxy Tab S2 Operating System Android   My Question or Issue This must be a new thing because I've never seen videos when a son...

vyvexthorne

Regular

450 Views

2 replies

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Superuser Contribution Just switched to Premium and favourite songs are missing

Hi. Yesterday I signed up for Spotify premium. Previously I'd liked/green heart songs which added it to my Favourites. Since switching to Premium I can't find my favourites anymore. I'm gutted as I'd spent ages collating these songs.I have found thes...

Newbie

Hi.   Yesterday I signed up for Spotify premium. Previously I'd liked/green heart songs which added it to my Favourites. Since switching to Premium I can't find my favourites anymore. I'm gutt...

SergioDavid

Roadie

845 Views

1 replies

0 likes

  • 845 Views
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  • 0 likes