Announcements
We’re aware of some issues right now and are checking them out! We'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196209 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196209 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

538014 Views

78 replies

3 likes

  • 538014 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444139 Views

565 replies

37 likes

Account
Free
  • 444139 Views
  • 565 replies
  • 37 likes

Superuser Contribution 'Search this playlist' function working incorrectly

PlanPremiumCountry Finland DeviceSony Xperia Z5 Android 7.1.1Operating SystemAndroid 7.1.1 My Question or IssueWhenever I use the 'Search this playlist' function, eg. type "Mustasch" in the textfield, I see only songs by Mustasch and/or songs that co...

Casual Listener

Plan Premium Country  Finland  Device Sony Xperia Z5 Android 7.1.1 Operating System Android 7.1.1 My Question or Issue Whenever I use the 'Search this playlist' function, eg....

SgtStrawberry

Regular

848 Views

3 replies

0 likes

  • 848 Views
  • 3 replies
  • 0 likes

Add a PREAMPLIFIER (Preamp) volume boost function, PLEASE!

It's frustrating how Spotify in mobile cannot be louder than it is even at maximum volume with or without equalizer and normalization. It gets more useless in the middle of an extreme workout, unless you have powerful headphones that have an independ...

Regular

It's frustrating how Spotify in mobile cannot be louder than it is even at maximum volume with or without equalizer and normalization. It gets more useless in the middle of an extreme workout, unless...

Billy-J

Spotify Star

2464 Views

1 replies

5 likes

  • 2464 Views
  • 1 replies
  • 5 likes

Solved!!Superuser Contribution Spotify says I'm offline, even while connected to WiFi/Mobile Network

So there's a weird bug with Spotify that I'm running into; even though I have internet access, Spotify seems to sometimes be unable to connect, as prevalent to being unable to use the search function for anything other than 'Offline Songs,' however, ...

Casual Listener

So there's a weird bug with Spotify that I'm running into; even though I have internet access, Spotify seems to sometimes be unable to connect, as prevalent to being unable to use the search function...

Alfredo

Roadie

33813 Views

11 replies

12 likes

  • 33813 Views
  • 11 replies
  • 12 likes

Superuser Contribution Android spotify offline for music search

PlanPremiumCountry UkDeviceGalaxy s7Operating System Android 7 My Question or Issue Im using spotify on a samsung galaxy s7, i have a stong internet (carrier) signal, i can use internet with no problems. I can download saved playlists over the mobile...

Newbie

Plan Premium Country  Uk Device Galaxy s7 Operating System  Android 7   My Question or Issue  Im using spotify on a samsung galaxy s7, i have a stong internet (carrier) ...

Alfredo

Roadie

1862 Views

3 replies

0 likes

  • 1862 Views
  • 3 replies
  • 0 likes

Logged out of Spotify while in offline mode, can't login

PlanPremiumCountry AustraliaDevicePixelOperating System My Question or Issue I've been logged out of Spotify on my Android device (maybe because of an update while I was connected to wifi). I had been in offline mode. I now cannot login via Facebook ...

Casual Listener

Plan Premium Country  Australia Device Pixel Operating System     My Question or Issue  I've been logged out of Spotify on my Android device (maybe because of an update ...

Joe

Community Legend

1874 Views

1 replies

0 likes

  • 1874 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth - wrong song information on discover media

Hello,i have the problem, that my display from my Discover Media show the wrong song informations when i play a song from spotify. It shows the information from the song before. Every time. This problem does not occur with deezer, play music, amazon....

Regular

Hello, i have the problem, that my display from my Discover Media show the wrong song informations when i play a song from spotify. It shows the information from the song before. Every time.  ...

Alfredo

Roadie

1005 Views

1 replies

1 likes

  • 1005 Views
  • 1 replies
  • 1 likes

Notification bar icon

PlanPremiumCountryBelgiumDeviceSamsung Galaxy A5 2017Operating SystemAndroid 8.0.0My Question or IssueWhat does the button do?It appears when you download Spotify but I cannot find any information about it?

Newbie

Plan Premium Country Belgium Device Samsung Galaxy A5 2017 Operating System Android 8.0.0 My Question or Issue What does the button do? It appears when you download Spotify but I cannot fin...

Billy-J

Spotify Star

757 Views

1 replies

0 likes

  • 757 Views
  • 1 replies
  • 0 likes

No SD card option anymore

PlanPremiumCountry BrazilDeviceSM J500MOperating SystemAndroid 6.0.1Version Latest My Question or Issue My spotify options doesn't show the SD card storage anymore. I tried to rollback some versions, but didn't worked (i may try a bigger rollback if ...

Regular

Plan Premium Country  Brazil Device SM J500M Operating System Android 6.0.1 Version  Latest   My Question or Issue   My spotify options doesn't show the SD card stora...

Joe

Community Legend

629 Views

1 replies

0 likes

  • 629 Views
  • 1 replies
  • 0 likes

How do I remove the history of songs played recently?

My friend took my cell phone to put music, and she clicked on some radio or something of the genre, and did not want to leave my history. how I do?

Casual Listener

   My friend took my cell phone to put music, and she clicked on some radio or something of the genre, and did not want to leave my history. how I do?

Storwn

Casual Listener

846 Views

4 replies

0 likes

  • 846 Views
  • 4 replies
  • 0 likes

Superuser Contribution 30 minutes of ad-free music not allowing video to be played

Plan:FreeCountry: United States Device:Samsung Galaxy S7 My Question or Issue: I guess the app updated or something, but whenever I get the opportunity to watch a video in return for 30 minutes of ad-free music, it doesn't give me any way to play the...

Casual Listener

Plan: Free Country:  United States  Device: Samsung Galaxy S7   My Question or Issue:  I guess the app updated or something, but whenever I get the opportunity to watch a ...

Alfredo

Roadie

1056 Views

3 replies

0 likes

  • 1056 Views
  • 3 replies
  • 0 likes

Superuser Contribution ¿Cómo escuchar Spotify durante una llamada usando Android Auto?

La versión de Spotify es: 8.4.64.555 armV7, versión de Android Auto: 3.5.583024-release, versión Android 8.0.0Ayuda por favor, sé que se puede porque lo he logrado a utilizar así (supongo que la configuración era por default) y no sé si le moví algo ...

Casual Listener

   La versión de Spotify es: 8.4.64.555 armV7, versión de Android Auto: 3.5.583024-release, versión Android 8.0.0 Ayuda por favor, sé que se puede porque lo he logrado a utilizar así (sup...

Tommy-Cargo

Casual Listener

9927 Views

3 replies

1 likes

  • 9927 Views
  • 3 replies
  • 1 likes

Search says offline on wifi and 4g

Spotify premium family account, usa Samsung galaxy s7 android For the past month or two, the search function indicates that I am offline and cannot search, although my phone is connected either through wifi or 4g. This includes my home wifi network.

Casual Listener

Spotify premium family account, usa   Samsung galaxy s7 android   For the past month or two, the search function indicates that I am offline and cannot search, although my phone is conn...

Billy-J

Spotify Star

929 Views

3 replies

0 likes

  • 929 Views
  • 3 replies
  • 0 likes

Superuser Contribution artist shuffle on playlist

PlanPremiumCountry BrazilDeviceMoto G5S PlusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I used to write the artist name in my playlist and shuffle and spotify would just play songs from the artist I wrote the name, bu...

Casual Listener

Plan Premium Country  Brazil Device Moto G5S Plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I used to write the artist name in my ...

0are3uh_-7f26

Newbie

1549 Views

7 replies

2 likes

  • 1549 Views
  • 7 replies
  • 2 likes

Solved!!Superuser Contribution Radio réveil avec Spotify

Bonjour à tous J'aimerai trouver une solution afin d'avoir un radio réveil mais qui lance une musique issue de Spotify et non pas la radio FM.Quel matériel me faudrait-il pour celà ?(j'ai un compte prenium)Merci !

Casual Listener

  Bonjour à tous   J'aimerai trouver une solution afin d'avoir un radio réveil mais qui lance une musique issue de Spotify et non pas la radio FM. Quel matériel me faudrait-il pour celà...

Alfredo

Roadie

12411 Views

3 replies

0 likes

  • 12411 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reproducción del coro

PlanPremiumCountry Chile DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueEstimados, Hace un tiempo tenia una función que me permitia escuchar solo el coro de la canción, esto lo podía hacer presionando la canción que quería esc...

Newbie

Plan Premium Country  Chile  Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue Estimados,  Hace un tiempo tenia una función que me permi...

Alfredo

Roadie

778 Views

1 replies

0 likes

  • 778 Views
  • 1 replies
  • 0 likes

Control Notification Disappearing

PlanPremiumCountryNetherlandsDeviceOnePlus 6, 128gb 8gb RAMOperating SystemAndroid 8.1.0 My Question or Issue Hey, When connecting to a bluetooth device such as my Bose QC II 35, JBL Charge 3 or Trust Fiesta Plus, the notification with controls (paus...

Casual Listener

Plan Premium Country Netherlands Device OnePlus 6, 128gb 8gb RAM Operating System Android 8.1.0   My Question or Issue  Hey,   When connecting to a bluetooth device such as...

mgeerse

Casual Listener

824 Views

1 replies

1 likes

  • 824 Views
  • 1 replies
  • 1 likes

Trouble shooting Spotify

PlanPremiumCountryUSADeviceGalaxy Note 8Operating SystemOreo My Question or IssueI've been having many issues with my Spotify lately. Let me go over them and see if anyone else has these issues. The first one is that I can't download music over WiFi....

Music Fan

Plan Premium Country USA Device Galaxy Note 8 Operating System Oreo   My Question or Issue I've been having many issues with my Spotify lately. Let me go over them and see if anyone el...

Temetius

Songwriter

1912 Views

10 replies

0 likes

  • 1912 Views
  • 10 replies
  • 0 likes

Solved!! Bad sound on headphones

I used the spotify premium for some time now and I usually listen to music with the 3.5mm jacks, but after this last update the sound is without any quality, without any kind of bass. It's like listening to music, with some very poor quality speakers...

Casual Listener

I used the spotify premium for some time now and I usually listen to music with the 3.5mm jacks, but after this last update the sound is without any quality, without any kind of bass. It's like liste...

Billy-J

Spotify Star

12944 Views

3 replies

0 likes

  • 12944 Views
  • 3 replies
  • 0 likes

Superuser Contribution Chasquidos y cortes de música

PlanPremiumCountry EspañaDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or Issue Desde hará 3 semanas que la música se escucha con pequeños cortes y chasquidos, incluso la música con calidad extrema. Como comprenderán, pagar por un s...

Casual Listener

  Plan Premium Country  España Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue  Desde hará 3 semanas que la música se escucha con peq...

Rmonjo

Casual Listener

1177 Views

3 replies

2 likes

  • 1177 Views
  • 3 replies
  • 2 likes

Poor app

This has been brewing inside me for a long time. I've been a premium member for about two years because honestly, the service for the price is hard to beat. But for well over a year, the app is horrendous. It's become exacerbated because I've been li...

Casual Listener

This has been brewing inside me for a long time. I've been a premium member for about two years because honestly, the service for the price is hard to beat. But for well over a year, the app is horre...

Temetius

Songwriter

686 Views

1 replies

1 likes

  • 686 Views
  • 1 replies
  • 1 likes