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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

377062 Views

541 replies

34 likes

Account
Free
  • 377062 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7640 Views

0 replies

7 likes

  • 7640 Views
  • 0 replies
  • 7 likes

Superuser Contribution Private Playlist messed up

PlanPremiumCountry GermanyDeviceSamsung Galaxy S6Operating System Android 7.0My Question or IssueHey, since one or two weeks my playlists is pretty messed up! Whenever i try to filter my songs by album they are not in the right order (same album on p...

Regular

Plan Premium Country  Germany Device Samsung Galaxy S6 Operating System   Android 7.0 My Question or Issue Hey, since one or two weeks my playlists is pretty messed up! Whenever i...

_Max_

Regular

2770 Views

8 replies

0 likes

  • 2770 Views
  • 8 replies
  • 0 likes

Superuser Contribution Cant play some tracks

PlanPremiumCountry UKDeviceSamsung Galaxy 6Operating SystemAndroid Nougat My Question or IssueIm having a problem trying to play tracks from The Stranglers, I click on any track and nothing happens, on a windows pc it says track is unavailable., on t...

Visitor

Plan Premium Country  UK Device Samsung Galaxy 6 Operating System Android Nougat   My Question or Issue Im having a problem trying to play tracks from The Stranglers, I click...

Alfredo

Roadie

1539 Views

11 replies

0 likes

  • 1539 Views
  • 11 replies
  • 0 likes

Connection error / Offline mode

PlanPremiumCountry The NetherlandsDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue Hi, Since a few weeks I'm getting a connection error from Spotify. When I open Spotify and choose a playlist or artist it's all good, however wh...

Newbie

Plan Premium Country  The Netherlands Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue   Hi,   Since a few weeks I'm getting a connec...

Jose_M

Spotify Star

700 Views

1 replies

0 likes

  • 700 Views
  • 1 replies
  • 0 likes

Solved!! Can't change songs

Plan: Premium Country: USA Device: Google Pixel My Question or Issue:When I am attached to something via Bluetooth from my phone, such as my car or a speaker, I can no longer use the controls of that device to change or pause songs. The buttons on my...

Newbie

Plan: Premium Country: USA Device: Google Pixel   My Question or Issue: When I am attached to something via Bluetooth from my phone, such as my car or a speaker, I ca...

Billy-J

Spotify Star

25584 Views

1 replies

1 likes

  • 25584 Views
  • 1 replies
  • 1 likes

Spotify keeps pausing and starting again when I get phone calls

Using Spotify Premium, Germany, on an LG K11. Android version 7.1.2 I have recently started using Android, completely happy with it apart from the fact that Spotify no longer works that well. The main problem is that music often pauses in the middle ...

Casual Listener

  Using Spotify Premium, Germany, on an LG K11. Android version 7.1.2   I have recently started using Android, completely happy with it apart from the fact that Spotify no longer works t...

mponny

Casual Listener

762 Views

3 replies

0 likes

  • 762 Views
  • 3 replies
  • 0 likes

My own music greyed out?

So, I created a private playlist with music that I own (ripped CDs onto my computer) and when I listen to the music on my computer, it plays and works fine but when I do it on my phone, it reminds grey. This wasn't an issue a year or two ago but it's...

Casual Listener

So, I created a private playlist with music that I own (ripped CDs onto my computer) and when I listen to the music on my computer, it plays and works fine but when I do it on my phone, it reminds gr...

Billy-J

Spotify Star

1326 Views

3 replies

1 likes

  • 1326 Views
  • 3 replies
  • 1 likes

Spotify cutting in and out!!

PlanFree/PremiumCountry My Question or IssueHi I have been using Spotify via my AV system for close on 12 months and am a Premium Subcriber. Recently music keeps cutting in and out making it impossible to listen to, it also has a lag time if I try an...

Casual Listener

Plan Free/Premium Country     My Question or Issue Hi  I have been using Spotify via my AV system for close on 12 months and am a Premium Subcriber.    Recently musi...

GaryL133

Casual Listener

721 Views

4 replies

0 likes

  • 721 Views
  • 4 replies
  • 0 likes

Only listening to downloaded songs over cellular

PlanPremium My Question or Issue I have many artists/albums where I have only downloaded some of the songs for offline play. How can I automatically only play the songs I have downloaded when I don't have WiFi? i.e. without having to go into settings...

Casual Listener

Plan Premium     My Question or Issue    I have many artists/albums where I have only downloaded some of the songs for offline play. How can I automatically only play the so...

user-removed

Not applicable

578 Views

1 replies

0 likes

  • 578 Views
  • 1 replies
  • 0 likes

Greyed out songs

I have a spotify premium family account. One playlist has over 700 songs and over half are greyed out. But when I search for the song manually, it is still there and still plays. What gives? Is there a way to swap out all greyed out songs with workin...

Newbie

  I have a spotify premium family account. One playlist has over 700 songs and over half are greyed out. But when I search for the song manually, it is still there and still plays. What gives? ...

Keanu_C

Community Legend

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Music Quality Resets to Default Settings Most of the Time

Premium Member - United States (Los Angeles) Samsung Galaxy 7Android Oreo Hi All, For a the past couple of months, I have found my streaming and download settings reverted back to Automatic/Normal nearly every time I look. I change them forward to Ve...

Casual Listener

Premium Member - United States (Los Angeles)  Samsung Galaxy 7 Android Oreo   Hi All,   For a the past couple of months, I have found my streaming and download settings reve...

user-removed

Not applicable

1000 Views

1 replies

0 likes

Android
download quality
music quality
settings
streaming quality
  • 1000 Views
  • 1 replies
  • 0 likes

Playback Paused

PlanFreeCountry USADevicePixel 2Operating SystemAndroid Pie My Question or IssueEver since upgrading to Pie I have been having an issue where playback is paused frequently. Sometimes after each song it will pause but usually it will only play a few s...

Casual Listener

Plan Free Country  USA Device Pixel 2 Operating System Android Pie   My Question or Issue Ever since upgrading to Pie I have been having an issue where playback is paused frequent...

user-removed

Not applicable

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Spotify goes offline when switching from wifi to data

PlanPremiumCountryCanada DeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question or IssueSince a couple weeks now, when I'm disconnected of a wifi network, Spotify is switching to offline mode itself even though it is turned off and that I h...

Casual Listener

Plan Premium Country Canada  Device Samsung Galaxy S8 Operating System Android 8.0.0   My Question or Issue Since a couple weeks now, when I'm disconnected of a wifi network, Spot...

Lucywae

Newbie

1533 Views

4 replies

0 likes

  • 1533 Views
  • 4 replies
  • 0 likes

MOVING TO SD CARD ANDROID 8.0

PlanPremium familyCountry AustraliaDeviceSony xperia A1Operating SystemAndroid 8.0 My Question or Issue I have tried so many things but I can't shift Spotify onto the SD card. I used to be able to do it on my old phone with the 'extreme' download opt...

Newbie

Plan Premium family Country  Australia Device Sony xperia A1 Operating System Android 8.0   My Question or Issue   I have tried so many things but I can't shift Spotify onto...

Graz2

Newbie

1002 Views

2 replies

2 likes

  • 1002 Views
  • 2 replies
  • 2 likes

Superuser Contribution Playback behavior issues

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9+Operating SystemAndroid Oreo (8.0.0) My Question or IssueWill occasionally pause playback of songs - This can happen between songs AND sudden, mid-track, with the phone screen on AND off, and regardless ...

Casual Listener

Plan Premium Country Sweden Device Samsung Galaxy 9+ Operating System Android Oreo (8.0.0)   My Question or Issue Will occasionally pause playback of songs - This can happen between so...

x-_pkebh9pln

Newbie

1482 Views

3 replies

3 likes

android bug
Playback issues
  • 1482 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution Sesame Universal Search App Integration/Permission not working

PlanFamily PremiumCountry PhilippinesDeviceNokia 7 PlusOperating SystemAndroid Oreo 8.1 My Question or IssueI have Sesame Universal Search app currently installed, and it supports integration with Spotify app, like allowing it to search for albums an...

Visitor

Plan Family Premium Country  Philippines Device Nokia 7 Plus Operating System Android Oreo 8.1   My Question or Issue I have Sesame Universal Search app currently installed, ...

Alfredo

Roadie

1467 Views

1 replies

0 likes

  • 1467 Views
  • 1 replies
  • 0 likes

Music pauses while in other Apps - Samsung Galaxy S8+

On my way to work, I always listen to music and use some other Apss, but after a while the music just pauses, and everytime I start it again, it stopps. This always happens while I listen to music, either by listening to downloaded music or some new ...

Newbie

On my way to work, I always listen to music and use some other Apss, but after a while the music just pauses, and everytime I start it again, it stopps.   This always happens while I listen to...

Billy-J

Spotify Star

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Spotify connect, play queue UI not updating

Android device, One Plus 5. Start a playlist on Spotify Connect. Go to "Play Queue" and navigate using "next" and "previous" buttons: The music track is changed accordingly, but the UI is not updating; the queue is visually not updated to reflect wha...

Casual Listener

Android device, One Plus 5. Start a playlist on Spotify Connect. Go to "Play Queue" and navigate using "next" and "previous" buttons: The music track is changed accordingly, but the UI is not updatin...

janus141

Casual Listener

1279 Views

2 replies

0 likes

Android
queue
UI
  • 1279 Views
  • 2 replies
  • 0 likes

Solved!! You are Offline even if i have full access internet and Wifi

PlanPremiumCountryItaly DeviceOnePlus 3TOperating SystemAndroid My Question or Issue i tried the 1 month trial.... and its about to expire so i bought a 3months of Premium... when i tried to search new songs i can do it but when i try to open an Arti...

Regular

Plan Premium Country Italy   Device OnePlus 3T Operating System Android   My Question or Issue  i tried the 1 month trial.... and its about to expire so i bought a 3months o...

Billy-J

Spotify Star

4313 Views

14 replies

0 likes

  • 4313 Views
  • 14 replies
  • 0 likes

Songs are grayed out

Hi Spotify, I found 2 songs I love recently and I can't play them. What's up with that? Love is endless - MoZellaSomething in common - Free Energy Please help!

Casual Listener

Hi Spotify, I found 2 songs I love recently and I can't play them. What's up with that?    Love is endless - MoZella Something in common - Free Energy   Please help! 

Arratyn

Casual Listener

1706 Views

6 replies

0 likes

Grayed out
  • 1706 Views
  • 6 replies
  • 0 likes

spotify not full screen

plan PremiumCountry The NetherlandsDeviceMotorola G6 plusOperating SystemAndroidOreo My Question or Issue recently i bought a motorola g6 plus, a phone with a fingerprint sensor that can also be used for 1 finger navigation true android. ofcourse i a...

Casual Listener

  plan   Premium Country  The Netherlands Device Motorola G6 plus Operating System AndroidOreo   My Question or Issue  recently i bought a motorola g6 plus, a...

Billy-J

Spotify Star

1526 Views

6 replies

1 likes

  • 1526 Views
  • 6 replies
  • 1 likes