Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUSA DevicesBoth my wife and I have Samsung Galaxy J7s, my Bluetooth enabled car radio is a Kenwood Excelon DPX792BH and my wife has a small bluetooth enabled device that transmits the audio through an FM frequency. Operating System...
Plan Premium Country USA Devices Both my wife and I have Samsung Galaxy J7s, my Bluetooth enabled car radio is a Kenwood Excelon DPX792BH and my wife has a small bluetooth ...
Roadie
457 Views
1 replies
0 likes
PlanPremiumCountryAustria DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueHi! When when I want to hear my playlist it always stops in the middle of EVERY song! I have to unlock my phone and press again play. My internet is work...
Plan Premium Country Austria Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue Hi! When when I want to hear my playlist it always stops ...
Community Legend
684 Views
1 replies
0 likes
PlanPremiumCountryBrazil DeviceSamsumg Galaxy J7 So, basically I can no longer set the download quality to extreme, it has disappeared and the highest quality is now "Very High". I'm aware of the other similar thread, however, people there are talkin...
Plan Premium Country Brazil Device Samsumg Galaxy J7 So, basically I can no longer set the download quality to extreme, it has disappeared and the highest qualit...
Community Legend
1036 Views
1 replies
0 likes
I have premium and have news version of spoti
I have premium and have news version of spoti
Regular
338 Views
1 replies
0 likes
None of the functions are working. I get a black screen and can't seem to navigate beyond the first track I select. Everything after that is unresponsive pixel2 on latest version
None of the functions are working. I get a black screen and can't seem to navigate beyond the first track I select. Everything after that is unresponsive pixel2 on latest version &n...
Casual Listener
645 Views
2 replies
0 likes
PlanPremiumCountry NetherlandsDeviceOneplus 6Operating SystemAndroid 8.1 My Question or Issue I have a premium account and i Just bought the oneplus 6. But he won't download the music for the offline modus. He never had a problem with that's before (...
Plan Premium Country Netherlands Device Oneplus 6 Operating System Android 8.1 My Question or Issue I have a premium account and i Just bought the oneplus 6. But ...
Casual Listener
3904 Views
4 replies
0 likes
PlanPremiumCountrySouth AfricaDevice(Samsung Galaxy S8Operating System(Android Oreo) My Question or IssueWhen you start a Radio you cannot see the playlist queue. This becomes an irritation especially when you add songs to the queue, as you want to s...
Plan Premium Country South Africa Device (Samsung Galaxy S8 Operating System (Android Oreo) My Question or Issue When you start a Radio you cannot see the playlist queue. This b...
Community Legend
335 Views
1 replies
0 likes
PlanPremiumCountryNew Zealand DeviceOnePlus 5TOperating SystemAndroid 8.1.0 (OxygenOS version 5.1.3) My Question or IssueOften only three songs will show up when playing anything (even if there are a lot more songs in the album/playlist). If you paus...
Plan Premium Country New Zealand Device OnePlus 5T Operating System Android 8.1.0 (OxygenOS version 5.1.3) My Question or Issue Often only three songs will show up when playing...
Casual Listener
1959 Views
10 replies
3 likes
PlanFree/PremiumCountry DeviceS9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJust picked up a gear S3 and got the spotify app all set up. One question i have is does it auto switch from wifi to 4g and vice versa? I see ...
Plan Free/Premium Country Device S9 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Just picked up a gear S3 and got the spotify app all set...
Community Legend
509 Views
3 replies
0 likes
DeviceHuawei P20 ProOperating SystemAndroid Oreo (8.1.0) My Question or IssueI've recently purchased a new phone (was previously on a Galaxy S6) and after installing Spotify I've discovered that my main playlist has decreased in size dramatically (fr...
Device Huawei P20 Pro Operating System Android Oreo (8.1.0) My Question or Issue I've recently purchased a new phone (was previously on a Galaxy S6) and after installing Spotify ...
Casual Listener
768 Views
2 replies
0 likes
Specifically, the controls in the push notification menu (I don't know the exact term). For quite some time now the skip buttons are half the diameter of a penny on my phone. 5/10 cases I either hit the wrong button or the app opens instead. It's rea...
Specifically, the controls in the push notification menu (I don't know the exact term). For quite some time now the skip buttons are half the diameter of a penny on my phone. 5/10 cases I either hit ...
Community Legend
759 Views
1 replies
0 likes
PlanPremiumCountry Czech republicDeviceHuawei p9 lite mini My Question or Issue I have premium, so I can download songs, right. But in the last week my music deleted itself two times. Let me tell you, I have like 1600+ songs and it takes forever to d...
Plan Premium Country Czech republic Device Huawei p9 lite mini My Question or Issue I have premium, so I can download songs, right. But in the last week my mu...
Roadie
440 Views
1 replies
0 likes
PlanPremiumCountry USADeviceMoto Z2 forceOperating SystemAndroid version 8.0.0 My Question or Issue When I skip a song there's a pause at one second but if I let the song play out the next song won't have a pause at all which is strange to me. This i...
Plan Premium Country USA Device Moto Z2 force Operating System Android version 8.0.0 My Question or Issue When I skip a song there's a pause at one second but if I l...
Regular
1484 Views
13 replies
0 likes
PlanPremiumDeviceSamsung Galaxy 7 EdgeOperating SystemAndroid Oreo My Question or IssueThere was a time when I could listen to music on my phone using Spotify and then connect to my Alexa Echo Dots. But for some reason, those devices are no longer vi...
Plan Premium Device Samsung Galaxy 7 Edge Operating System Android Oreo My Question or Issue There was a time when I could listen to music on my phone using Spotify and then conne...
Casual Listener
2216 Views
1 replies
0 likes
PlanPremiumCountry USADeviceKindle Fire HD8 ==I recently decided to browse videos on Spotify. I was only able to see "Featured Shows" and "Featured Episodes". I was hoping to browse all shows. I was wondering if I did something wrong or if this featu...
Plan Premium Country USA Device Kindle Fire HD8 == I recently decided to browse videos on Spotify. I was only able to see "Featured Shows" and "Featured Episodes". I was hopi...
Roadie
1105 Views
1 replies
0 likes
Spotify 8.4.61.683, oneplus 5 android version 8.1.0 Was using spotify with it send to offline. I got randomly logged out. When I try to log back in, it says " you are sent to offline, please go online to connect". I have followed the work around list...
Spotify 8.4.61.683, oneplus 5 android version 8.1.0 Was using spotify with it send to offline. I got randomly logged out. When I try to log back in, it says " you are sent to offline, please...
Roadie
1014 Views
5 replies
1 likes
PlanPremiumCountry United States Device Samsung Galaxy s9 plus My Question or Issue Started about 3 weeks ago, I'll put on my play list and if I dont touch my phone after the 3rd song spotify stops playing. Restarted and still having the issue.
Plan Premium Country United States Device Samsung Galaxy s9 plus My Question or Issue Started about 3 weeks ago, I'll put on my play list and if I dont ...
Casual Listener
6702 Views
2 replies
0 likes
I recently got a update...i dont usually update but it auto updated under my nose some how. Now i cant listen to spotify in my truck with ford sync. If somebody dont fix it ill just stop giving yall money. I can look up music on youtube for free. I p...
I recently got a update...i dont usually update but it auto updated under my nose some how. Now i cant listen to spotify in my truck with ford sync. If somebody dont fix it ill just stop giving...
Roadie
323 Views
1 replies
0 likes
My Question or Issue Look at the pic
My Question or Issue Look at the pic
Regular
1753 Views
25 replies
0 likes
