Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
107338 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
217225 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
571275 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
470695 Views
577 replies
40 likes
PlanPremiumCountry USADeviceLG v20 SprintOperating SystemAndroid OreoMy Question or Issue So, it seems as though "Extreme" mode for both streaming and downloading is gone. From what I know, the removal of "Extreme" from streaming has been rolled out ...
Plan Premium Country USA Device LG v20 Sprint Operating System Android Oreo My Question or Issue So, it seems as though "Extreme" mode for both streaming and downloading is ...
Community Legend
1299 Views
1 replies
1 likes
PlanPremium CountryPhilippines DeviceSamsung Galaxy J5 (2016) My Question or Issue I have tried to restart the app. I even tried to camcel the spotify app and reinstalling it from the google play store. Still it has the same result/issue. It still di...
Plan Premium Country Philippines Device Samsung Galaxy J5 (2016) My Question or Issue I have tried to restart the app. I even tried to camcel the spotify app and ...
Casual Listener
932 Views
4 replies
0 likes
PlanPremiumCanada DeviceSamsung galaxy a8 My Question or Issue I am connected on a wifi, my data is off but I cant do any search. It keep saying I am offline and yet I can listen to any song(not only those in offline mode) of my library, online radio...
Plan Premium Canada Device Samsung galaxy a8 My Question or Issue I am connected on a wifi, my data is off but I cant do any search. It keep saying I am offline and yet I ...
Newbie
585 Views
2 replies
0 likes
PlanpremiumCountry Netherlands DeviceSamsung J3 galaxyOperating SystemAndroid 5.1.1. My Question or IssueWhen I download a playlist, on my Samsung in the left corner I keep seeing the message "Downloading" even after it has been fully downloaded.
Planpremium Country Netherlands Device Samsung J3 galaxy Operating System Android 5.1.1. My Question or Issue When I download a playlist, on my Samsung in the left corner...
Music Fan
732 Views
4 replies
0 likes
PlanPremiumCountry ItalyDevice( Samsung Galaxy Note 4)Operating System(Android) My Question or Issue Spotify saves some songs that I do not want. Why?
Plan Premium Country Italy Device ( Samsung Galaxy Note 4) Operating System (Android) My Question or Issue Spotify saves some songs that I do not want. Why?
Casual Listener
697 Views
4 replies
0 likes
PlanFreeCountry Ireland DeviceHuawei Y7 My Question or Issue I was listening to Ariana Grande's album sweetener when one of her older songs started playing so I pressed the don't play this again button. It then proceeded to play songs from completely...
Plan Free Country Ireland Device Huawei Y7 My Question or Issue I was listening to Ariana Grande's album sweetener when one of her older songs started playing...
Not applicable
10799 Views
1 replies
0 likes
PlanPremiumCountry PhilippinesDeviceAsus Zenfone Max PlusOperating SystemAndroid Nougat My Question or IssueSometimes, while downloading for offline, I always stuck on the first item to download. For it to continue, i have to turn the offline mode of...
Plan Premium Country Philippines Device Asus Zenfone Max Plus Operating System Android Nougat My Question or Issue Sometimes, while downloading for offline, I always stuck on t...
Spotify Star
469 Views
1 replies
0 likes
PlanFree/PremiumCountryMEXICO DeviceHUAWEI P20 PROOperating SystemANDROID OREO My Question or Issuei dont know how to use the buttons of my earbuds.Pressing one time pause the song or play itpressing two time go to the next song pressing three times ...
Plan Free/Premium Country MEXICO Device HUAWEI P20 PRO Operating System ANDROID OREO My Question or Issue i dont know how to use the buttons of my earbuds. Pressing one time...
Roadie
633 Views
1 replies
0 likes
PlanPremiumCountryNew Zealand DeviceSamsung S7 edge, maccook 2015Operating Systemandroid oreo, el capitan My Question or Issue For about an month my account says it's offline. I can browse music so it is gathering online info. Anything I try search c...
Plan Premium Country New Zealand Device Samsung S7 edge, maccook 2015 Operating System android oreo, el capitan My Question or Issue For about an mont...
Casual Listener
900 Views
2 replies
1 likes
PlanPremiumCountryPoland DeviceSamsung Note 4 LTE (N910C)Operating SystemAndroid 6.0 My Question or IssueI had to be frustrated for two or three years for two bugs, although I have Google Play auto-update of apps enabled, and I had seen previously Sp...
Plan Premium Country Poland Device Samsung Note 4 LTE (N910C) Operating System Android 6.0 My Question or Issue I had to be frustrated for two or three years for two bugs, ...
Community Legend
909 Views
1 replies
0 likes
PlanPremiumCountry US Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I upgraded to premium a couple months ago, but when I still had the free plan I had a couple songs I didn't want to hear anymore in my playlist, so I s...
Plan Premium Country US Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I upgraded to premium a couple months ago, but when I sti...
Casual Listener
533 Views
2 replies
0 likes
PlanFreeCountryVietnamDeviceSamsung Galaxy E5Operating SystemsAndroid 5.1.1My Question or IssuesThe music player screen get dark when I touched the music bar. There aren't any lyrics, play button, next button,...on the screen. Then when I tried back ...
Plan Free Country Vietnam Device Samsung Galaxy E5 Operating Systems Android 5.1.1 My Question or Issues The music player screen get dark when I touched the music bar. There aren't any lyric...
Roadie
1423 Views
7 replies
1 likes
PlanPremiumCountry NetherlandsDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0. My Question or Issue Hey there,So I've been trying to download music to listen offline. I add a new song to a list I already downloaded and then I get the notificatio...
Plan Premium Country Netherlands Device Samsung Galaxy S7 Operating System Android 8.0.0. My Question or Issue Hey there, So I've been trying to download music...
Casual Listener
673 Views
2 replies
0 likes
I'm experiencing an odd and frustrating delay in the Spotify app. When I am playing a song and want to skip to another song it keeps the last song's title and album cover going. Let's say that you are in the video player and decide to skip five songs...
I'm experiencing an odd and frustrating delay in the Spotify app. When I am playing a song and want to skip to another song it keeps the last song's title and album cover going. Let's say that you ar...
Gig Goer
1099 Views
4 replies
1 likes
PlanPremiumCountry-DeviceOneplus OneOperating SystemLineage 15.1 (Android Oreo)My Question or Issue I was wondering, why are a lot of my Local Files not showing their thumbnails on my phone while it looks just fine on my PC? Out of all my songs, only...
Plan Premium Country - Device Oneplus One Operating System Lineage 15.1 (Android Oreo) My Question or Issue I was wondering, why are a lot of my Local Files not showing their thum...
Casual Listener
1946 Views
2 replies
0 likes
PlanFreeCountry AustraliaDevice Galaxy A8Operating System My Question or Issue Why am I receiving this notification?
Plan Free Country Australia Device Galaxy A8 Operating System My Question or Issue Why am I receiving this notification?
Casual Listener
3282 Views
1 replies
0 likes
PlanPremiumCountry MexicoDeviceHTC ONE A9Operating SystemAndroid 7 My Question or Issue Spotify is showing my name on every song I have on my playlists just like I'm the artist. It's not a big problem, but, why is this happening? See attached image t...
Plan Premium Country Mexico Device HTC ONE A9 Operating System Android 7 My Question or Issue Spotify is showing my name on every song I have on my playlists just like I'...
Community Legend
880 Views
1 replies
1 likes
PlanPremiumCountryUK DeviceHTC U11 EyesOperating SystemAndroid 7.1.2 Spotify version8.4.64.555 armV7My Question or Issue Hello guys, I can't make my app to recognize my SD card to store offline music. I have been doing some research but in the Storag...
Plan Premium Country UK Device HTC U11 Eyes Operating System Android 7.1.2 Spotify version 8.4.64.555 armV7 My Question or Issue Hello guys, I can't make my app to...
Regular
12720 Views
5 replies
0 likes
PlanPremiumCountry MéxicoDeviceMotoG 6PlayOperating SystemAndroid Oreo 8.0.0 My Question or Issue Everytime I press the share option the app crash.
Plan Premium Country México Device MotoG 6Play Operating System Android Oreo 8.0.0 My Question or Issue Everytime I press the share option the app crash.
Newbie
1633 Views
5 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S9Operating SystemAndroid 8.0 Oreo, Samsung Experience Version 9.0. My Question or IssueWhy is the app so slow, unresponsive and unreliable? It's almost physically painful just waiting for it to lo...
Plan Premium Country United Kingdom Device Samsung Galaxy S9 Operating System Android 8.0 Oreo, Samsung Experience Version 9.0. My Question or Issue Why is the app so slow, unrespons...
Casual Listener
16750 Views
5 replies
45 likes
