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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196197 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196197 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

537994 Views

78 replies

3 likes

  • 537994 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444099 Views

565 replies

37 likes

Account
Free
  • 444099 Views
  • 565 replies
  • 37 likes

Superuser Contribution Does not work running with the rhythm of running from the phone - do not work accelerometer?

PlanPremiumCountry PolandDeviceHuwawei Mat pro 10 dual simOperating SystemAndroid 8.0.0 EMUIMy Question or Issue

Casual Listener

Plan Premium Country  Poland Device Huwawei Mat pro 10 dual sim Operating System Android  8.0.0 EMUI My Question or Issue

SergioDavid

Roadie

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Superuser Contribution Group a spotify connect device with a chromecast

Hey, I have two devices I want to group together:-Home Audio Receiver with Spotify connect built in-Portable speaker with chromecast audio connected to it I have them both available in the Spotify app, but since the receiver doesn't have chromecast I...

Newbie

Hey,   I have two devices I want to group together: -Home Audio Receiver with Spotify connect built in -Portable speaker with chromecast audio connected to it   I have them both avail...

SergioDavid

Roadie

1346 Views

1 replies

0 likes

  • 1346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Un-useable on Galaxy S7

PlanPremiumCountryUnited StatesDeviceGalaxy S7My Question or IssueAll of the sudden, Spotify is totally un-useable. The songs started lagging and skipping at first, but after many restarts and uninstalls, its so laggy and unresponsive that there is n...

Newbie

  Plan Premium Country United States Device Galaxy S7 My Question or Issue All of the sudden, Spotify is totally un-useable. The songs started lagging and skipping at first, but after ma...

SergioDavid

Roadie

734 Views

1 replies

0 likes

  • 734 Views
  • 1 replies
  • 0 likes

Solved!! Storage Location Problem

PlanPremiumCountry PhilippinesDeviceLenovo A328Operating SystemAndroid 4.4.2 My Question or Issue: It seems that I can’t change the storage location in my phone, all I can see is Delete Cache option. I wonder if it’s removed or it’s not compatible on...

Casual Listener

Plan Premium Country  Philippines Device Lenovo A328 Operating System Android 4.4.2   My Question or Issue:   It seems that I can’t change the storage location in my phone, ...

Billy-J

Spotify Star

1417 Views

5 replies

0 likes

  • 1417 Views
  • 5 replies
  • 0 likes

Superuser Contribution No access to SD card Sony Xperia XZ Android 8.0.0

PlanPremiumCountrySpainDeviceSony Xperia XZOperating SystemAndroid Oreo 8.0.0 My Question or IssueLlevo más de un año sin poder pasar las canciones descargadas a la SD externa. Otras aplicaciones acceden sin problemas. Spotify nunca pregunta por perm...

Casual Listener

Plan Premium Country Spain Device Sony Xperia XZ Operating System Android Oreo 8.0.0   My Question or Issue Llevo más de un año sin poder pasar las canciones descargadas a la SD e...

Melody

Spotify

1371 Views

4 replies

0 likes

Issue Xperia SD
  • 1371 Views
  • 4 replies
  • 0 likes

Spotify showing offline when I am online,

PlanPremiumCountry CanadaDeviceSamsung a8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question isI have verified I am online.in settings., Logged of and on. Signed out from all accounts, reloaded the app. I can still download playlists ...

Newbie

PlanPremium Country  Canada Device Samsung a8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question is I have verified I am online.in settings., Logged of and...

Jose_M

Spotify Star

667 Views

1 replies

1 likes

  • 667 Views
  • 1 replies
  • 1 likes

Solved!! GOOGLE CLOCK and Spotify

PlanPremiumCountry FranceDeviceHonor 6xOperating SystemAndroid 7 My Question or Issue when i want to set a music alarm where playlist to wake up, in the spotify tab is saying "Can not connect to Spotify." Please try again later. I have both applicati...

Casual Listener

Plan Premium Country  France Device Honor 6x Operating System Android 7   My Question or Issue  when i want to set a music alarm where playlist to wake up, in the spotify tab...

Jose_M

Spotify Star

41663 Views

3 replies

1 likes

  • 41663 Views
  • 3 replies
  • 1 likes

Solved!! Switched phones now App won't see my Sonos

I just got a new android phone and downloaded the App on it. Now the only Sonos speaker it sees is the one in my neighbours upstairs apartment instead of the 3 here in my place. What should I do?PlanPremiumCountryCanadaDeviceOne+ 6Operating SystemAnd...

Casual Listener

I just got a new android phone and downloaded the App on it. Now the only Sonos speaker it sees is the one in my neighbours upstairs apartment instead of the 3 here in my place.  What should I d...

Ace_music

Casual Listener

843 Views

2 replies

0 likes

  • 843 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify on Android showing wrong song. Started some days ago.

PlanFree/PremiumCountry DeviceNote 8Operating SystemAndroid 8.0.0 My Question or Issue Spotify on my Android phone suddenly started not showing the song I am hearing. My car player via Bluetooth also shows the same wrong song name. Started a few days...

Casual Listener

Plan Free/Premium Country   Device Note 8 Operating System Android 8.0.0   My Question or Issue  Spotify on my Android phone suddenly started not showing the song I am hearin...

Alfredo

Roadie

3723 Views

4 replies

2 likes

  • 3723 Views
  • 4 replies
  • 2 likes

Issue with downloaded content

PlanPremium CountryFrance DeviceiPadOperating SystemiOS 11.4.1 Hello! My problem is that I need to download my playlists almost every time I use Spotify. The downloads do not stay.

Newbie

   Plan Premium   Country France   Device iPad Operating System iOS 11.4.1   Hello!   My problem is that I need to download my playlists almost every time ...

SaulAL

Newbie

652 Views

2 replies

0 likes

  • 652 Views
  • 2 replies
  • 0 likes

Mobile Filtering Does Not Work

Plan: PremiumCountry: USADevice: Samsung Galaxy S8 ActiveOperating System: Android OreoMy Question or Issue: Desktop web app works fine. Only on my mobile device, filtering a playlist and then attempting to play ONLY the filtered songs fails and reve...

Regular

Plan:  Premium Country: USA Device: Samsung Galaxy S8 Active Operating System: Android Oreo My Question or Issue: Desktop web app works fine.  Only on my mobile...

haikstein

Newbie

1931 Views

6 replies

0 likes

Filter playlist bug
  • 1931 Views
  • 6 replies
  • 0 likes

Play queue sport connect

I have an honor 5c and a free account. When playing music, I can't see the queue. I haven't been able to edit it before either, but after the new update I can't even see it. I'm down with it normally because I can't edit it. But I can't see it or edi...

Casual Listener

I have an honor 5c and a free account. When playing music, I can't see the queue. I haven't been able to edit it before either, but after the new update I can't even see it. I'm down with it normally...

587 Views

0 replies

0 likes

  • 587 Views
  • 0 replies
  • 0 likes

Solved!! Spotify keeps automatically switching downloads to internal storage

PlanPremiumCountry UkDevice Samsung A3 2017Operating System Android Oreo My Question or IssueSpotify keeps switching my storage from external to internal and now can't seem to be able to switch storage back ... stupid ... Spotify stop flipping about ...

Regular

  Plan Premium Country  Uk Device  Samsung A3 2017 Operating System  Android Oreo   My Question or Issue Spotify keeps switching my storage from external to i...

Billy-J

Spotify Star

17830 Views

5 replies

1 likes

storage
  • 17830 Views
  • 5 replies
  • 1 likes

Superuser Contribution Song appearing on desktop app, but not (Android) mobile app

Plan PremiumCountry SwitzerlandDevice Huawei Mate 10 ProOperating System Android Oreo My Question or Issue There is a song that appears on the windows desktop app version of Spotify, but not the (Android) mobile version. Is there: (i) a reason for th...

Casual Listener

Plan  Premium Country  Switzerland Device  Huawei Mate 10 Pro Operating System  Android Oreo   My Question or Issue  There is a song that appears on the w...

matw90

Casual Listener

640 Views

2 replies

0 likes

  • 640 Views
  • 2 replies
  • 0 likes

Solved!! Problem while playing songs

Hello I have Huawei Mate 10 Pro. I have a bug in the spotify, when I play my saved songs it is showed to me like in the picture 0:00. The song plays but it doesnt show that, only if I exit and open the song again it goes regular. Thanks from advance,...

Newbie

Hello  I have Huawei Mate 10 Pro. I have a bug in the spotify, when I play my saved songs it is showed to me like in the picture 0:00. The song plays but it doesnt show that, only if I exit and...

Loxer

Community Legend

720 Views

1 replies

0 likes

  • 720 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alleen intro's na zoeken op artiest

PlanFreeland NederlandApparaatHuawei p20 liteBesturingssysteemAndroid. Mijn vraag of probleem Ik heb momenteel een free versie om het te proberen maar loop tegen een probleem op. Als ik een naar een artiest zoek en die gevonden heb wil ik zijn nummer...

Casual Listener

  Plan Free land  Nederland Apparaat Huawei p20 lite Besturingssysteem Android.  Mijn vraag of probleem  Ik heb momenteel een free versie om het te proberen maar loop te...

SergioDavid

Roadie

2229 Views

3 replies

0 likes

  • 2229 Views
  • 3 replies
  • 0 likes

converting music from pc to smartphone

PlanPremiumCountry Germany DeviceSamsung Galaxy A5Operating SystemAndroid 8.0.0 My Question or IssueI downloaded music onto my spotify account on my desktop and now im not able to listen to these songs on my smartphone. Is there a way to do this ? I ...

Casual Listener

Plan Premium Country Germany   Device Samsung Galaxy A5 Operating System Android 8.0.0   My Question or Issue I downloaded music onto my spotify account on my desktop and now im...

heillama

Casual Listener

969 Views

6 replies

0 likes

  • 969 Views
  • 6 replies
  • 0 likes

Superuser Contribution Why does the option to remove a song from a playlist disappear when the song becomes unavailable?

PlanFree/PremiumCountry United States DeviceSamsung Galaxy S7Operating SystemAndroidMy Question or IssueWhy am I being forced to keep a song I can't listen to? This is a really annoying "feature"

Music Fan

Plan Free/Premium Country  United States  Device Samsung Galaxy S7 Operating System Android My Question or Issue Why am I being forced to keep a song I can't listen to? This is a r...

SergioDavid

Roadie

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

no option to choose external storage after update

PlanPremiumCountry USADeviceMoto E4 PlusOperating SystemAndroid My Question or IssueI just updated to the most recent version of Spotify this morning, and when I went to download my music to my SD card (the downloads just erase themselves from time t...

Newbie

Plan Premium Country  USA Device Moto E4 Plus Operating System Android   My Question or Issue I just updated to the most recent version of Spotify this morning, and when I went to...

Al6170

Regular

932 Views

2 replies

0 likes

  • 932 Views
  • 2 replies
  • 0 likes

Superuser Contribution Change storage to SD card on Chromebook

PlanPremiumCountryGermanyDeviceAcer R13 Chromebook (32GB)Operating SystemChrome OS with Android 7.1.1 My Question or Issue Hey! This is a pretty uncommon question, as there aren't many Chromebook users in my country, but I'm trying to change the stor...

Newbie

Plan Premium Country Germany Device Acer R13 Chromebook (32GB) Operating System Chrome OS with Android 7.1.1   My Question or Issue  Hey! This is a pretty uncommon question, as th...

SergioDavid

Roadie

3573 Views

1 replies

6 likes

  • 3573 Views
  • 1 replies
  • 6 likes