Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375933 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
JUst spent 30 minutes adding albums and songs to queue. Checked queue and it had all these next tracks listed. Then i played a song from my favorites, clicked on that top right icon to view queue and it’s missing all songs i added. Now it shows that ...
JUst spent 30 minutes adding albums and songs to queue. Checked queue and it had all these next tracks listed. Then i played a song from my favorites, clicked on that top right icon to view q...
Roadie
1027 Views
1 replies
1 likes
Shazamee una cancion que se llama "el mundo se está deshaciendo" de la artista MILCK y me apareció una opción para abrir la canción en spotify sin embargo no se encontró la canción, y la verdad me gustaron mucho esa canción en mi playlist.
Shazamee una cancion que se llama "el mundo se está deshaciendo" de la artista MILCK y me apareció una opción para abrir la canción en spotify sin embargo no se encontró la canción, y la verdad me gu...
Roadie
590 Views
1 replies
0 likes
Tenho um problema chato demais seja no aplicativo Android ou no desktop. O Spotify simplesmente não carrega, tenho um ótimo notebook um.celular mediano e não consigo usar o aplicativo direito. Tenho que ficar entrando e saindo do aplicativo. Alguém m...
Tenho um problema chato demais seja no aplicativo Android ou no desktop. O Spotify simplesmente não carrega, tenho um ótimo notebook um.celular mediano e não consigo usar o aplicativo direito. Tenho ...
Roadie
901 Views
1 replies
0 likes
PlanPremiumCountry Device(iPhone, Android)Operating System(iOS, Android) My Question or Issue Hi, My Bose Speaker Soundtouch appears duplicated or triplicated on DEVICE LIST on Spotify App. Only one work and the other repetition are fake. This happen...
Plan Premium Country Device (iPhone, Android) Operating System (iOS, Android) My Question or Issue Hi, My Bose Speaker Soundtouch appears duplicated or tripli...
Casual Listener
735 Views
2 replies
0 likes
PlanPremiumDeviceGoogle Pixel (1)Operating SystemAndroid 8.1.0 - Latest security patch - Non rootedMy Question or IssueOkey, I have been having different problems with my app since the last update (the last 8-10 days or something). I have checked Goo...
Plan Premium Device Google Pixel (1) Operating System Android 8.1.0 - Latest security patch - Non rooted My Question or Issue Okey, I have been having different problems with my app since the ...
Roadie
2073 Views
6 replies
0 likes
It's all in the title. Seems new to this version (8.4.64.555 arm v7) so I don't think the phone is to blame, it was working just fine like two weeks ago.Spotify app crashes exactly every 10min, I timed it. The "persistent notification" disappears and...
It's all in the title. Seems new to this version (8.4.64.555 arm v7) so I don't think the phone is to blame, it was working just fine like two weeks ago. Spotify app crashes exactly every 10min, I t...
Community Legend
1940 Views
1 replies
0 likes
PlanPremiumCountry Samsung Galaxy 8 My Question or Issue When listening to a song on my home cinema system (by bluetooth) and switching from low to extreme audio quality, i hear no difference at all. I teid the empty cache, clean reinstall, changing ...
Plan Premium Country Samsung Galaxy 8 My Question or Issue When listening to a song on my home cinema system (by bluetooth) and switching from low to extreme audio quality, i...
Roadie
1220 Views
1 replies
0 likes
PlanPremiumCountry USADeviceSamsung Galaxy s9, Kindle Fire HD8Operating SystemAndroid Oreo My Question or Issue Despite turning Autoplay "OFF," Spotify on Android automatically starts song radio for any song selected from search. This is annoying, bu...
Plan Premium Country USA Device Samsung Galaxy s9, Kindle Fire HD8 Operating System Android Oreo My Question or Issue Despite turning Autoplay "OFF," Spoti...
Casual Listener
1062 Views
2 replies
0 likes
Hi, I have just joined Spotify and I am running a free account. On the Android app the artists list has the 3 artists I picked upon starting the app for the first time, since then I have added lots of albums using the heart icon. On the desktop versi...
Hi, I have just joined Spotify and I am running a free account. On the Android app the artists list has the 3 artists I picked upon starting the app for the first time, since then I have add...
Roadie
497 Views
1 replies
0 likes
OK, I'm stumped. I have a premium subscription, but I just cannot get the majority of songs on my playlist to download to my Android device (v7 - Nougat) no matter what I do. I've given permissions, I've made sure I have way more than enough storage,...
OK, I'm stumped. I have a premium subscription, but I just cannot get the majority of songs on my playlist to download to my Android device (v7 - Nougat) no matter what I do. I've given p...
Spotify Star
1348 Views
5 replies
0 likes
I accidentally blocked a couple of songs in Daily Mix. How do I unblock these songs?
I accidentally blocked a couple of songs in Daily Mix. How do I unblock these songs?
Newbie
103955 Views
11 replies
19 likes
PlanPremiumCountryEngland Device(Samsung Galaxy S7) My Question or IssueThis seems like such a ridiculous question to ask. I want to be able to shuffle every single song I have downloaded, including albums that I have downloaded.For example, I have s...
Plan Premium Country England Device (Samsung Galaxy S7) My Question or Issue This seems like such a ridiculous question to ask. I want to be able to shuffle every single song I h...
Regular
1783 Views
8 replies
0 likes
PlanFreeCountryVietnamDeviceSamsung Galaxy J4Operating SystemAndroid My Question or IssueI couldn't see the songs' covers, lyrics or any play/pause, skip buttons after i clicked at the now playing bar. My screen was a black. I waited but there was no...
Plan Free Country Vietnam Device Samsung Galaxy J4 Operating System Android My Question or Issue I couldn't see the songs' covers, lyrics or any play/pause, skip buttons after i clicke...
Spotify Star
589 Views
1 replies
0 likes
PlanPremiumCountryUS Device: IPhone 6 My Question or Issue I’ve come to understand the Play Next button was replaced by the Add to queue. I wish there was a way we could have both. Some times at work I have 99+ tracks lined up in my queue and to put ...
Plan Premium Country US Device: IPhone 6 My Question or Issue I’ve come to understand the Play Next button was replaced by the Add to queue. I wish there was...
Roadie
7314 Views
1 replies
86 likes
PlanPremiumCountry Netherlands DeviceOneplus 3. Google chromecast 2 HD. Operating System Android 8.0 / oxygen os official stock version without rooting etc. My Question or Issue Stopping Spotify when casting makes chromecast go on playing on the chro...
Plan Premium Country Netherlands Device Oneplus 3. Google chromecast 2 HD. Operating System Android 8.0 / oxygen os official stock version without rooting etc....
Roadie
561 Views
1 replies
0 likes
PlanPremiumCountry GermanyDeviceHTC U11Operating SystemAndroid Oreo My Question or IssueSo for a very short moment, I saw a new UI on my Spotify and I liked it a lot,but it dissappeared, so I'd like to knoe how to get it forever.Thanks in advance
Plan Premium Country Germany Device HTC U11 Operating System Android Oreo My Question or Issue So for a very short moment, I saw a new UI on my Spotify and I liked it a lo...
Spotify Star
1197 Views
3 replies
0 likes
PlanPremiumCountry DeviceHuawei P8 LiteOperating SystemAndroid Marshmallow My Question or IssueHi I Recently Removed A Device From the offline device list, now when I try to download music offline on that same device, it doesn't work(I guess this is ...
Plan Premium Country Device Huawei P8 Lite Operating System Android Marshmallow My Question or Issue Hi I Recently Removed A Device From the offline device list, now when I tr...
Casual Listener
1933 Views
2 replies
1 likes
PlanPremiumCountry USDeviceSamsung Galaxy S9Operating SystemAndroid 8.1 My Question or IssueMy music keeps pausing over and over when I listen with Bluetooth. I have not been able to test with wired headphones. Sometimes it will go minutes between pa...
Plan Premium Country US Device Samsung Galaxy S9 Operating System Android 8.1 My Question or Issue My music keeps pausing over and over when I listen with Bluetooth. I have no...
Not applicable
8404 Views
2 replies
1 likes
DeviceOnePlus 3Operating SystemAndroid 8.0.0 OxygenOS 5.0.4 My Question or IssueHey, so for about a month or so Spotify acts weirdly. It doesn't show the notification bar in the notifications nor on lockscreen with controls for the player. But when I...
Device OnePlus 3 Operating System Android 8.0.0 OxygenOS 5.0.4 My Question or Issue Hey, so for about a month or so Spotify acts weirdly. It doesn't show the notification bar in the noti...
Roadie
3504 Views
3 replies
0 likes
PlanPremiumCountry BrazilDeviceSamsung Galaxy J7Operating SystemAndroid 7.0 My Question or Issue The Spotify app on my phone just decided it didn't want to recognize the 15GB of files it had saved on my phone. The app won't read them, it won't delete...
Plan Premium Country Brazil Device Samsung Galaxy J7 Operating System Android 7.0 My Question or Issue The Spotify app on my phone just decided it didn't want to recogniz...
Roadie
1187 Views
2 replies
0 likes
