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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118882 Views

27 replies

4 likes

  • 118882 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239847 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239847 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600811 Views

79 replies

3 likes

  • 600811 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

493148 Views

581 replies

42 likes

Account
Free
  • 493148 Views
  • 581 replies
  • 42 likes

Superuser Contribution HOW CAN I USE THE BUTTONS OF MY EARBUDS TO RETURN TO A SONG?

PlanFree/PremiumCountryMEXICO DeviceHUAWEI P20 PROOperating SystemANDROID OREO My Question or Issuei dont know how to use the buttons of my earbuds.Pressing one time pause the song or play itpressing two time go to the next song pressing three times ...

Newbie

Plan Free/Premium Country MEXICO   Device HUAWEI P20 PRO Operating System ANDROID OREO   My Question or Issue i dont know how to use the buttons of my earbuds. Pressing one time...

Alfredo

Roadie

647 Views

1 replies

0 likes

  • 647 Views
  • 1 replies
  • 0 likes

'offline' when fully connected

PlanPremiumCountryNew Zealand DeviceSamsung S7 edge, maccook 2015Operating Systemandroid oreo, el capitan My Question or Issue For about an month my account says it's offline. I can browse music so it is gathering online info. Anything I try search c...

Casual Listener

Plan Premium Country New Zealand    Device Samsung S7 edge,  maccook 2015 Operating System android oreo,  el capitan   My Question or Issue  For about an mont...

Clwatsnn

Casual Listener

937 Views

2 replies

1 likes

Account
Premium
Subscription
  • 937 Views
  • 2 replies
  • 1 likes

Spotify app on Android was not updating much

PlanPremiumCountryPoland DeviceSamsung Note 4 LTE (N910C)Operating SystemAndroid 6.0 My Question or IssueI had to be frustrated for two or three years for two bugs, although I have Google Play auto-update of apps enabled, and I had seen previously Sp...

Newbie

Plan Premium Country Poland  Device Samsung Note 4 LTE (N910C) Operating System Android 6.0   My Question or Issue I had to be frustrated for two or three years for two bugs,&nbsp...

jsannn

Community Legend

945 Views

1 replies

0 likes

  • 945 Views
  • 1 replies
  • 0 likes

Superuser Contribution Certain songs do not play

PlanPremiumCountry US Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I upgraded to premium a couple months ago, but when I still had the free plan I had a couple songs I didn't want to hear anymore in my playlist, so I s...

Casual Listener

Plan Premium Country  US   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I upgraded to premium a couple months ago, but when I sti...

Ragenmoy

Casual Listener

554 Views

2 replies

0 likes

  • 554 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem with the Spotify

PlanFreeCountryVietnamDeviceSamsung Galaxy E5Operating SystemsAndroid 5.1.1My Question or IssuesThe music player screen get dark when I touched the music bar. There aren't any lyrics, play button, next button,...on the screen. Then when I tried back ...

Casual Listener

Plan Free Country Vietnam Device Samsung Galaxy E5 Operating Systems Android 5.1.1 My Question or Issues The music player screen get dark when I touched the music bar. There aren't any lyric...

Alfredo

Roadie

1505 Views

7 replies

1 likes

  • 1505 Views
  • 7 replies
  • 1 likes

Superuser Contribution Can't download music properly

PlanPremiumCountry NetherlandsDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0. My Question or Issue Hey there,So I've been trying to download music to listen offline. I add a new song to a list I already downloaded and then I get the notificatio...

Casual Listener

  Plan Premium Country  Netherlands Device Samsung Galaxy S7 Operating System Android 8.0.0.   My Question or Issue  Hey there, So I've been trying to download music...

TWyrd

Casual Listener

690 Views

2 replies

0 likes

  • 690 Views
  • 2 replies
  • 0 likes

Superuser Contribution Odd Visual Delay in Spotify App

I'm experiencing an odd and frustrating delay in the Spotify app. When I am playing a song and want to skip to another song it keeps the last song's title and album cover going. Let's say that you are in the video player and decide to skip five songs...

Newbie

I'm experiencing an odd and frustrating delay in the Spotify app. When I am playing a song and want to skip to another song it keeps the last song's title and album cover going. Let's say that you ar...

forcedrevival

Gig Goer

1151 Views

4 replies

1 likes

  • 1151 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Local File Thumbnails (mostly) not Showing Up

PlanPremiumCountry-DeviceOneplus OneOperating SystemLineage 15.1 (Android Oreo)My Question or Issue I was wondering, why are a lot of my Local Files not showing their thumbnails on my phone while it looks just fine on my PC? Out of all my songs, only...

Casual Listener

Plan Premium Country - Device Oneplus One Operating System Lineage 15.1 (Android Oreo) My Question or Issue  I was wondering, why are a lot of my Local Files not showing their thum...

OBZS

Casual Listener

1985 Views

2 replies

0 likes

  • 1985 Views
  • 2 replies
  • 0 likes

Solved!! Notification on icon on home screen. Why? I want it gone!

PlanFreeCountry AustraliaDevice Galaxy A8Operating System My Question or Issue Why am I receiving this notification?

Newbie

Plan Free Country  Australia Device  Galaxy A8 Operating System     My Question or Issue  Why am I receiving this notification?

Impulsive

Casual Listener

3326 Views

1 replies

0 likes

  • 3326 Views
  • 1 replies
  • 0 likes

Spotify showing MY NAME on ALL of my songs on every playlist

PlanPremiumCountry MexicoDeviceHTC ONE A9Operating SystemAndroid 7 My Question or Issue Spotify is showing my name on every song I have on my playlists just like I'm the artist. It's not a big problem, but, why is this happening? See attached image t...

Newbie

Plan Premium Country  Mexico Device HTC ONE A9 Operating System Android 7  My Question or Issue   Spotify is showing my name on every song I have on my playlists just like I'...

Loxer

Community Legend

904 Views

1 replies

1 likes

  • 904 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution App doesn't recognize SD card to store offline music

PlanPremiumCountryUK DeviceHTC U11 EyesOperating SystemAndroid 7.1.2 Spotify version8.4.64.555 armV7My Question or Issue Hello guys, I can't make my app to recognize my SD card to store offline music. I have been doing some research but in the Storag...

Regular

Plan Premium Country UK  Device HTC U11 Eyes Operating System Android 7.1.2  Spotify version 8.4.64.555 armV7 My Question or Issue   Hello guys, I can't make my app to...

openminder

Regular

12784 Views

5 replies

0 likes

htc
SD-card
  • 12784 Views
  • 5 replies
  • 0 likes

Can't share music

PlanPremiumCountry MéxicoDeviceMotoG 6PlayOperating SystemAndroid Oreo 8.0.0 My Question or Issue Everytime I press the share option the app crash.

Newbie

Plan Premium Country  México Device MotoG 6Play Operating System Android Oreo 8.0.0    My Question or Issue  Everytime I press the share option the app crash.

youngchaoos

Newbie

1663 Views

5 replies

0 likes

Music
Share crash
  • 1663 Views
  • 5 replies
  • 0 likes

Why is it so slow and unreliable?

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S9Operating SystemAndroid 8.0 Oreo, Samsung Experience Version 9.0. My Question or IssueWhy is the app so slow, unresponsive and unreliable? It's almost physically painful just waiting for it to lo...

Regular

Plan Premium Country United Kingdom Device Samsung Galaxy S9 Operating System Android 8.0 Oreo, Samsung Experience Version 9.0.   My Question or Issue Why is the app so slow, unrespons...

Daggz90

Casual Listener

16811 Views

5 replies

45 likes

  • 16811 Views
  • 5 replies
  • 45 likes

Cache screw up

PlanPremiumCountry USDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue I cleared my cache and it deleted my photos in my gallery. When I downloaded 2 of my playlists, it took up way more space than when I had 10+ downloaded. It fill...

Newbie

Plan Premium Country  US Device Samsung Galaxy S7 Operating System Android    My Question or Issue  I cleared my cache and it deleted my photos in my gallery. When I dow...

fooosp

Regular

834 Views

2 replies

0 likes

Other
  • 834 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android] Can't Select Song to Play or Turn Off Autoplay

Premium account in US LG V30 - Android 8.0 When searching for certain songs and tapping the Top Result, instead of playing the selected song, it starts a radio station based on the song. I also cannot get AutoPlay to stop on my account even when the ...

Newbie

Premium account in US   LG V30 - Android 8.0   When searching for certain songs and tapping the Top Result, instead of playing the selected song, it starts a radio station based on the ...

Alfredo

Roadie

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to play only the music I filtered with the search option in a playlist.

PlanPremiumCountryPanama DeviceHuawei Mate 10 ProOperating SystemAndroid Oreo My Question or Issue Previously, when I searched for a specific thing on a playlist on spotify, only the things that matched what I searched would play. I would like to kno...

Casual Listener

Plan Premium Country Panama  Device Huawei Mate 10 Pro Operating System Android Oreo   My Question or Issue  Previously, when I searched for a specific thing on a playlist on...

Darom1198

Casual Listener

1185 Views

4 replies

0 likes

  • 1185 Views
  • 4 replies
  • 0 likes

Solved!! "Currently Playing" notification

PlanPremiumCountry USADeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueCopied from original post that was closed: "I've noticed a recent "feature" that will display a "Now Playing" notification on my phone when I have the deskt...

Casual Listener

Plan Premium Country  USA Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue Copied from original post that was closed:    "I've notice...

jsannn

Community Legend

3031 Views

5 replies

0 likes

  • 3031 Views
  • 5 replies
  • 0 likes

Some liked songs wont show on playlist?

Hi all! Since I last updated spotify ive bwen having issues with my liked songs. When I favorite a song sometimes it will appear in my favorites and other times it won't. Tried doing a clean reinstall but didnt work. I am a free user and have a LG K2...

Newbie

Hi all! Since I last updated spotify ive bwen having issues with my liked songs. When I favorite a song sometimes it will appear in my favorites and other times it won't. Tried doing a clean reinstal...

397 Views

0 replies

0 likes

  • 397 Views
  • 0 replies
  • 0 likes

Wifi connection problem

PlanFamily PlanCountry BrazilDeviceAndroid (OnePlus 5T)Operating SystemOxygenOS 5.1.5 My Question or IssueHi, My name is Diana, I am having trouble when connecting the app Spotify to the internet via Wifi, and it is the ONLY app that I having this ki...

Casual Listener

  Plan Family Plan Country  Brazil Device Android (OnePlus 5T) Operating System OxygenOS 5.1.5   My Question or Issue Hi,  My name is Diana, I am having trouble when c...

6padq3cumtx4mat

Casual Listener

975 Views

2 replies

0 likes

  • 975 Views
  • 2 replies
  • 0 likes

Bad quality of the sound

I saw other posts that Spotify didnt seem to finish addressing. Spotify on my computer with my wireless headphones sounds terrible now, last week was fine. It works fine on my phone. Ive been through all the potential fixes and settings nothing is wo...

Casual Listener

I saw other posts that Spotify didnt seem to finish addressing. Spotify on my computer with my wireless headphones sounds terrible now, last week was fine. It works fine on my phone. Ive been through...

Ryanx0r

Composer

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes