Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
115287 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Roadie
231704 Views
148 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
591271 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
485720 Views
580 replies
42 likes
PlanPremiumCountryNetherlands, possible world-wide DeviceOnePlus 3, 3T, 5, 5T, 6 (I askes my friends with those phones, they have the same issue)Operating SystemAndroid Oreo My Question or Issue For a couple of weeks I, and a lot of my friends have b...
Plan Premium Country Netherlands, possible world-wide Device OnePlus 3, 3T, 5, 5T, 6 (I askes my friends with those phones, they have the same issue) Operating System Android Oreo &nb...
Regular
1095 Views
2 replies
1 likes
PlanPremiumCountry UKDeviceSamsung galaxy J5 2017Operating SystemAndroid My Question or Issue Yesterday I didn't press play on spotify on on my computer but it randomly started playing edm/dubstep music. Nothing I had ever listened to before.Then las...
Plan Premium Country UK Device Samsung galaxy J5 2017 Operating System Android My Question or Issue Yesterday I didn't press play on spotify on on my computer but it rand...
Community Legend
2766 Views
1 replies
0 likes
PlanPremiumCountry FranceDeviceLG G6Operating SystemAndroid 8.0 My Question or IssueI've only had the phone since a little more than a month, when I received it brand new, so the install is quite fresh.I noticed some bad behavior with Spotify: someti...
Plan Premium Country France Device LG G6 Operating System Android 8.0 My Question or Issue I've only had the phone since a little more than a month, when I received it brand ne...
Music Fan
3870 Views
4 replies
2 likes
PlanFreeCountryThe NetherlandsDevice Samsung Galaxy 8 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue If I add new songs into my playlist and play them on shuffle, the new songs are not played. The only way to get it to w...
Plan Free Country The Netherlands Device Samsung Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue If I add new song...
Roadie
627 Views
1 replies
0 likes
PlanPremiumCountry UKDeviceSamsung S7Operating System Android 8.0.0Spotify version: 8.4.66.733 armV7 My Question or Issue I've been using my S7 for a while now and have had a variety of problems...1) The classic issue of once pausing a song on the lo...
Plan Premium Country UK Device Samsung S7 Operating System Android 8.0.0 Spotify version: 8.4.66.733 armV7 My Question or Issue I've been using my S7 for...
Roadie
991 Views
1 replies
1 likes
When I use Spotify search on my Android 8 phone, I get the notification that there are no offline results for the search string, and that I should go online. At the same time I'm playing music. Now you may think that this music is in the cache, but I...
When I use Spotify search on my Android 8 phone, I get the notification that there are no offline results for the search string, and that I should go online. At the same time I'm playing music. Now y...
Roadie
724 Views
1 replies
1 likes
Plan PremiumCountry UKDevice One+5Operating System Android 8.1.0 My Question or Issue Hi all. Lately approved a new update for my Spotify app on Android from the Playstore. Only problem is, now my profile name appears under the name of EVERY song? Fo...
Plan Premium Country UK Device One+5 Operating System Android 8.1.0 My Question or Issue Hi all. Lately approved a new update for my Spotify app on Android fr...
Community Legend
811 Views
3 replies
0 likes
PlanPremiumCountry CanadaDeviceLG G6Operating SystemAndroid 8.0 My Question or Issue Syncing my entire song catalog from Windows 10 PC to Android App is no longer possible. It has stopped working completely. No solution that has been posted has been ...
Plan Premium Country Canada Device LG G6 Operating System Android 8.0 My Question or Issue Syncing my entire song catalog from Windows 10 PC to Android App is no longer p...
Community Legend
588 Views
1 replies
0 likes
When trying to shuffle an album, roughly 0 of the tracks are played while some other unrelated trash (often not even of the same genre) play instead. Why? If I am lucky I get around half of the album I tried to play, although regularly get nothing be...
When trying to shuffle an album, roughly 0 of the tracks are played while some other unrelated trash (often not even of the same genre) play instead. Why? If I am lucky I get around half of the album...
Community Legend
14635 Views
6 replies
0 likes
PlanPremiumCountry USDeviceOnePlus5Operating SystemAndroid Oreo My Question or Issue When I search for a song and select it from search it immediately starts a radio station based on that song, rather than the song itself. Is there a way to turn this...
Plan Premium Country US Device OnePlus5 Operating System Android Oreo My Question or Issue When I search for a song and select it from search it immediately starts a...
Community Legend
1975 Views
3 replies
1 likes
PlanPremiumCountryArgentinaDeviceSony Xperia XZ2Operating SystemAndroid Oreo My Question or IssueWhile playing music with WiFi or Data (usually connected to car or wireless speakers with Bluetooth), Spotify says I cannot search music or browse throug...
Plan Premium Country Argentina Device Sony Xperia XZ2 Operating System Android Oreo My Question or Issue While playing music with WiFi or Data (usually connected to car or wirel...
Casual Listener
1071 Views
3 replies
1 likes
Good day, my Plan is PremiumCountry: ColombiaDevice: Sony Xperia XA1 Plus Operating System: Android 7 NougatMy Question is: I have followed all the instructions to transfer my playlists to the SD card that I have installed, unfortunately none has bee...
Good day, my Plan is Premium Country: Colombia Device: Sony Xperia XA1 Plus Operating System: Android 7 Nougat My Question is: I have followed all the instructions to transfer my ...
Regular
1512 Views
5 replies
0 likes
On Android and other Systems, leaving a playlist and going back later from another, it moves you to the top of the playlist, not to your old position. actually It's not good for large lists, you have to scoll and to read every title to get the right ...
On Android and other Systems, leaving a playlist and going back later from another, it moves you to the top of the playlist, not to your old position. ...
Songwriter
845 Views
2 replies
0 likes
PremiumCountry United statesDeviceAndroidMy Question or Issue I was very pleased that you added an option to change where songs are added to the top or bottom of a playlist but now that I have switched it once and would like to change it back when I ...
Premium Country United states Device Android My Question or Issue I was very pleased that you added an option to change where songs are added to the top or bottom of a playlist but ...
Roadie
1262 Views
5 replies
2 likes
For some reason I can only see audiobooks in German, sometimes ads played on podcasts are in German too. None of my settings are switched to German as I don't speak the language nor do I live in a German speaking country.Even when I try to search for...
For some reason I can only see audiobooks in German, sometimes ads played on podcasts are in German too. None of my settings are switched to German as I don't speak the language nor do I live in a Ge...
Roadie
1830 Views
3 replies
1 likes
Until recently all my Local Files were on my PC but I've now copied those files on to my tablet. I've tried using the "Add Source" function on my desktop but it doesn't seem to pick the tablet up, all my devices are on the one network. Any advice ple...
Until recently all my Local Files were on my PC but I've now copied those files on to my tablet. I've tried using the "Add Source" function on my desktop but it doesn't seem to pick the tablet ...
Roadie
954 Views
3 replies
0 likes
Descargo los canciones, playlist o lbumes y al usarlas en el modo offline, simplemente desarecen, si los quiero escuchar debo estar conectado a Internet. YA DESINSTALE LA APP, BORRE CACHÉ, ELIMINE MEDIOS OFFLINE (de hecho este es el único) y no he po...
Descargo los canciones, playlist o lbumes y al usarlas en el modo offline, simplemente desarecen, si los quiero escuchar debo estar conectado a Internet. YA DESINSTALE LA APP, BORRE CACHÉ, ELI...
Casual Listener
2524 Views
4 replies
0 likes
hiI can't seem to download the songsWhen i click "download" a message comes and says "go to settings to download with a phone" and i cant find where im supposed to go in settings?Im actually french; here's the message in french (original)"Allez dans ...
hi I can't seem to download the songs When i click "download" a message comes and says "go to settings to download with a phone" and i cant find where im supposed to go in settings? Im actually fr...
Casual Listener
713 Views
2 replies
0 likes
PlanFreeCountry USDeviceLG Stylo 2Operating SystemAndroid 7.0 My Question or Issue I recently discovered that I no longer have the shuffle and repeat buttons. Is this a premium feature now or what?
Plan Free Country US Device LG Stylo 2 Operating System Android 7.0 My Question or Issue I recently discovered that I no longer have the shuffle and repeat buttons. Is th...
Songwriter
3763 Views
5 replies
0 likes
PlanPremiumCountryGermany DeviceHuawei Honor 6XOperating SystemAndroid 7 (EMUI 5.0.3) My Question or Issue Since about one month I use Spotify Premium and I am almost happy.But there are several really annoying things going on.1. Random shutdowns of ...
Plan Premium Country Germany Device Huawei Honor 6X Operating System Android 7 (EMUI 5.0.3) My Question or Issue Since about one month I use Spotify Premium and I a...
Music Fan
1088 Views
6 replies
0 likes
