Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry CanadaDeviceSamsung Galaxy Tab SM-T280Operating SystemAndroid 5.1.1 My Question or Issue seems like maybe because my SD is encrypted (built-in Android/device function), and doesn't begin being mounted until I input my password, the...
Plan Premium Country Canada Device Samsung Galaxy Tab SM-T280 Operating System Android 5.1.1 My Question or Issue seems like maybe because my SD is en...
Visitor
9395 Views
4 replies
2 likes
PlanSpotify PremiumCountry United StatesDeviceSamsung Galaxy 8Operating SystemAndroid My Question or Issue I can't arrange my songs in my playlists the way I want
Plan Spotify Premium Country United States Device Samsung Galaxy 8 Operating System Android My Question or Issue I can't arrange my songs in my playlists the way I want
Roadie
825 Views
2 replies
0 likes
PlanPremiumCountryMexico DeviceSamsung Galaxy J7 ProOperating SystemAndroid 7.0 My Question or Issue I have selected the SD storage option but the music is still downloaded to my device. What I can do?
Plan Premium Country Mexico Device Samsung Galaxy J7 Pro Operating System Android 7.0 My Question or Issue I have selected the SD storage option but the music is still do...
360 Views
0 replies
0 likes
PlanFree/PremiumCountry DeviceSAMSUNG GALAXY S7Operating SystemAndroid Oreo My Question or Issue Can I download my song from spotify to my phones music player or can I store them to my Verizon cloud or some kind of folder on my phone ? I've reached m...
Plan Free/Premium Country Device SAMSUNG GALAXY S7 Operating System Android Oreo My Question or Issue Can I download my song from spotify to my phones music player ...
Casual Listener
1077 Views
2 replies
0 likes
InfoPremium userItalyAsus zenfone 4 max (android, latest version available)CountryMy Problem:I have a large library on my computer. about 18Gb worth of music, growing everytime i find something i like.now, i have finally managed to substitute most st...
Info Premium user Italy Asus zenfone 4 max (android, latest version available) Country My Problem: I have a large library on my computer. about 18Gb worth of music, growing everytime i ...
Regular
840 Views
2 replies
0 likes
PlanPremiumCountryArgentinaDeviceMOTO G4 PLUSOperating System7.0My Question or IssueSpotify keeps creating a download notification (downward arrow) every minute and it keeps my phone awake and that keeps draining my battery. I tried reinstalling spot...
Plan Premium Country Argentina Device MOTO G4 PLUS Operating System 7.0 My Question or Issue Spotify keeps creating a download notification (downward arrow) every minute and it keeps my phon...
Regular
19956 Views
4 replies
18 likes
PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S9Operating SystemAndroid 8.0 Oreo, Samsung Experience Version 9.0. My Question or IssueWhy is the app so slow, unresponsive and unreliable? It's almost physically painful just waiting for it to lo...
Plan Premium Country United Kingdom Device Samsung Galaxy S9 Operating System Android 8.0 Oreo, Samsung Experience Version 9.0. My Question or Issue Why is the app so slow, unrespons...
Casual Listener
16285 Views
5 replies
45 likes
Hi,I upgraded to premium and I noticed that there is no "Don't play again" button like in the free version.Does anybody know why?It's a really important feature...
Hi, I upgraded to premium and I noticed that there is no "Don't play again" button like in the free version. Does anybody know why? It's a really important feature...
Casual Listener
766 Views
2 replies
0 likes
I have Galaxy S5, with Android 6.0.1, and a premium subscription. I had a radio station yesterday named "Church", and been listening to it for a couple weeks, but today it's gone and all my attempts to search for it has been for naught. It played a l...
I have Galaxy S5, with Android 6.0.1, and a premium subscription. I had a radio station yesterday named "Church", and been listening to it for a couple weeks, but today it's gone and all my attempts ...
Community Legend
535 Views
1 replies
0 likes
My Question or IssueI recently reinstalled Spotify for Android. Since then when I open the app music automatically starts platying. Sometimes it's the last track I listened, sometimees it's the last track I listened to on the phone, sometimes it's a ...
My Question or Issue I recently reinstalled Spotify for Android. Since then when I open the app music automatically starts platying. Sometimes it's the last track I listened, sometime...
515 Views
0 replies
0 likes
Ok, so if this has been answered already I apologize, but I have been unable to find the answer. Since updating my Samsung Galaxy S7 to the new Oreo OS, I'm missing the now playing information from my always on display. It still pops up on my lock sc...
Ok, so if this has been answered already I apologize, but I have been unable to find the answer. Since updating my Samsung Galaxy S7 to the new Oreo OS, I'm missing the now playin...
Casual Listener
2573 Views
2 replies
0 likes
Hi everyone. I got a problem with spotify. About low volume. If i restart the phone and start spotify, everything is normal with volume. But after a few time later, if i got some notifications from another apps, the volume is going low. You know, if ...
Hi everyone. I got a problem with spotify. About low volume. If i restart the phone and start spotify, everything is normal with volume. But after a few time later, if i got some notifications from a...
Casual Listener
1270 Views
2 replies
0 likes
PlanPremiumDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueWhen filtering music in a playlist and play a track the next track isn't the next among those filtered out but the next as it usually is. This is very frustrating as I ...
Plan Premium Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue When filtering music in a playlist and play a track the next track isn't the next among tho...
Moderator
2234 Views
8 replies
0 likes
PlanPremiumCountrySwitzerland DeviceNokia 8Operating SystemAndroid My Question or Issue
Plan Premium Country Switzerland Device Nokia 8 Operating System Android My Question or Issue
Spotify Star
590 Views
1 replies
0 likes
Morning all I have just started using Spotify with my Cardo Packtalk bluetooth helmet communicator for whern im on myu motorcycle. The volume for music and hearing other riders is set right but when I am listening to music and try to use voice comman...
Morning all I have just started using Spotify with my Cardo Packtalk bluetooth helmet communicator for whern im on myu motorcycle. The volume for music and hearing other riders is s...
Visitor
14499 Views
2 replies
0 likes
Hi, Until recently, I have been able to access downloaded music seperately via Android Auto, but now the 'Downloaded' option had disappeared. Has a recent update removed this?
Hi, Until recently, I have been able to access downloaded music seperately via Android Auto, but now the 'Downloaded' option had disappeared. Has a recent update removed this? ...
517 Views
0 replies
0 likes
ı just wanna delete my old spotify account that linked with my facebook account so that ı can connect to facebook through on my new spotify account that ım actually using. but ı coldn't delete my old account... ı've tried to delete via contact form b...
ı just wanna delete my old spotify account that linked with my facebook account so that ı can connect to facebook through on my new spotify account that ım actually using. but ı coldn't delete my old...
Community Legend
1526 Views
1 replies
0 likes
PlanPremiumCountry UKDeviceSamsung S7Operating System Android Oreo My Question or Issue When playing a playlist on shuffle it is shuffling bands and plays all songs from that band rather than shuffle all songs, Why? Dave
Plan Premium Country UK Device Samsung S7 Operating System Android Oreo My Question or Issue When playing a playlist on shuffle it is shuffling bands and plays...
Roadie
616 Views
1 replies
0 likes
In the settings on the Spotify app for Android, you find 3 different loudness settings; Quiet, Normal, and Loud (or similar, my app isn't in english).Being experienced in music production and audio editing, I wonder what the technical differences are...
In the settings on the Spotify app for Android, you find 3 different loudness settings; Quiet, Normal, and Loud (or similar, my app isn't in english). Being experienced in music production and audio...
Regular
16337 Views
4 replies
0 likes
PlanPremium DeviceSony Z5 CompactOperating SystemAndroid 7.1.1 My Question or IssueEvery Time I play music via Spotifyon my phone, after a few seconds it stops and the pictures above show, asking me on which device I want to play my music. But there ...
Plan Premium Device Sony Z5 Compact Operating System Android 7.1.1 My Question or Issue Every Time I play music via Spotifyon my phone, after a few seconds it stops and the pic...
Casual Listener
760 Views
2 replies
0 likes
