Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Como faço para colocar o filtro de últimas músicas adicionadas na Playlist como ordem padrão da Playlist?Plan PremiumCountry Brasil DeviceSamsung J7 PrimeOperating SystemAndroid
Como faço para colocar o filtro de últimas músicas adicionadas na Playlist como ordem padrão da Playlist? Plan Premium Country Brasil Device Samsung J7 Prime Operating System ...
Spotify Star
394 Views
1 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceOneplus ThreeOperating SystemAndroid 8.0.0 My Question or IssueI'm using Spotify 8.4.60.701 armV7.I searched for "This is America" by Childish Gambino, and it came up in my search results, so I pressed the result...
Plan Premium Country United Kingdom Device Oneplus Three Operating System Android 8.0.0 My Question or Issue I'm using Spotify 8.4.60.701 armV7. I searched for "This is America...
Casual Listener
1150 Views
1 replies
0 likes
I can't listen to songs but before I could, every song is grey and I can't skip musicPlanFreeCountryCroatiaDeviceSamsung Galaxy A5 2016Operating System Android 5.1.1 LollipopMy Question or IssueHow can I listen to songs when that is happening?
I can't listen to songs but before I could, every song is grey and I can't skip music Plan Free Country Croatia Device Samsung Galaxy A5 2016 Operating System Android 5.1.1 Lollipop My...
Roadie
445 Views
1 replies
0 likes
PlanPremiumCountryGermany DeviceGalaxy Note 8Operating SystemAndroid 8.0, Spotify 8.4.60.741, Android Auto 3.3.582064 My Question or Issue It used to be possible to open the library while offline on Android Auto. Since a couple of weeks this doesn't ...
Plan Premium Country Germany Device Galaxy Note 8 Operating System Android 8.0, Spotify 8.4.60.741, Android Auto 3.3.582064 My Question or Issue It used to be possible ...
Casual Listener
4216 Views
5 replies
0 likes
Hi, when I play the song half light by rostam and send it to my Chromecast it skips to the next song after 30 seconds. This doesn't happen if I'm not using Chromecast, and doesnt happen on any other songs
Hi, when I play the song half light by rostam and send it to my Chromecast it skips to the next song after 30 seconds. This doesn't happen if I'm not using Chromecast, and doesnt happen on any other ...
Roadie
333 Views
1 replies
0 likes
PlanPremiumCountryU.S.DeviceGalaxy S9+Operating SystemAndroid Oreo My Question or Issue Everytime a friend shares a song through Facebook messenger and I click on the song, messenger will open Spotify but Spotify will not take me to the location of t...
Plan Premium Country U.S. Device Galaxy S9+ Operating System Android Oreo My Question or Issue Everytime a friend shares a song through Facebook messenger and I click on the so...
4641 Views
0 replies
6 likes
PlanPremiumCountry NorwayDevice(, Samsung Galaxy s7 edge)Operating System(Android.) My Question or Issue The app randomly starts up. Doesn't close when I want it to. Stops mid song and freezes so I can't pause, close, change song or anything. It simp...
Plan Premium Country Norway Device (, Samsung Galaxy s7 edge) Operating System (Android.) My Question or Issue The app randomly starts up. Doesn't close when I want it to...
1276 Views
0 replies
0 likes
PlanFree/PremiumCountry USADevicePixel XLOperating System Android Oreo 8.1My Question or Issue Please fix the issues in the latest update on Spotify. I just got done saying how reliable Spotify is. But the latest update has really been screwy. I am a...
Plan Free/Premium Country USA Device Pixel XL Operating System Android Oreo 8.1 My Question or Issue Please fix the issues in the latest update on Spotify. I just got done ...
Community Legend
446 Views
1 replies
0 likes
PlanFreeCountry MalaysiaDeviceSamsung j7+Operating SystemAndroid Nugget My Question or IssueCan't subscribe because it tells me this
Plan Free Country Malaysia Device Samsung j7+ Operating System Android Nugget My Question or Issue Can't subscribe because it tells me this
Community Legend
1431 Views
1 replies
0 likes
I downloaded the latest version and when I try to login with my facebook account I write my email adress and my password but when it logs in and instead of getting the message asking me if i want to connect my account to spotify its just turns white ...
I downloaded the latest version and when I try to login with my facebook account I write my email adress and my password but when it logs in and instead of getting the message asking me if i want to ...
Community Legend
370 Views
1 replies
0 likes
PlanFree/Premium DeviceGalaxy 6 My Question or Issue Playlist is there a way I can put my playlist in order of the date I put them ?
Plan Free/Premium Device Galaxy 6 My Question or Issue Playlist is there a way I can put my playlist in order of the date I put them ?
Community Legend
896 Views
4 replies
0 likes
Every time I try running Spotify on my Galaxy 9 it requires me to login to the Amazon App Store. Why can't it remember me, this is getting irritating. There is no check mark to set "remember me" anywhere on the Spotify app or AppStore app.Please help...
Every time I try running Spotify on my Galaxy 9 it requires me to login to the Amazon App Store. Why can't it remember me, this is getting irritating. There is no check mark to set "remember me...
Community Legend
2931 Views
1 replies
0 likes
Hello,since the last update that changed Spotify, whenever I save/add an album to my favourites, the songs it contains are not saved in 'my favourite songs' in my library. It used to be the case in the older versions though, but all the songs I had p...
Hello, since the last update that changed Spotify, whenever I save/add an album to my favourites, the songs it contains are not saved in 'my favourite songs' in my library. It used to be the case in...
Community Legend
2821 Views
3 replies
1 likes
My Question or Issue I have an email issue. My premium account is registered to an email address I never use. I want to know how I can delete this account (free account) and use this email for my premium account. Thanks in advance
My Question or Issue I have an email issue. My premium account is registered to an email address I never use. I want to know how I can delete this account (free account) and us...
Community Legend
336 Views
1 replies
0 likes
Hey guys. I'm trying to figure out why Spotify keeps downloading music to my phone. I have gone to every playlist and removed the download option. I deleted all the data, cleared the cache and reinstalled the app. After doing all these steps Spotify ...
Hey guys. I'm trying to figure out why Spotify keeps downloading music to my phone. I have gone to every playlist and removed the download option. I deleted all the data, cleared the cache and...
Newbie
994 Views
5 replies
0 likes
PlanPremiumCountryIndonesiaDeviceOppo R829Operating SystemColorOS V1.0.0i (based on Android 4.2.2) My Question or IssueI'm using most updated version of the app. I can't access podcasts and when I click any podcast, there's no response. I can still a...
Plan Premium Country Indonesia Device Oppo R829 Operating System ColorOS V1.0.0i (based on Android 4.2.2) My Question or Issue I'm using most updated version of the app. I ca...
Community Legend
877 Views
1 replies
0 likes
PlanPremiumCountry EspañaDeviceBQ X5 PlusOperating SystemAndroid 7.1.1 My Question or Issue Tengo la aplicación actualizada a la última versión y continuo con la antivan interfaz porfavor ayuda, Gracias
Plan Premium Country España Device BQ X5 Plus Operating System Android 7.1.1 My Question or Issue Tengo la aplicación actualizada a la última versión y continuo con la an...
566 Views
0 replies
2 likes
My Issue:So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone please help me with this?PlanPremiumCountryNetherlands De...
My Issue: So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone plea...
Community Legend
1020 Views
1 replies
0 likes
My Issue:So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone please help me with this?PlanPremiumCountryNetherlands De...
My Issue: So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone plea...
Community Legend
724 Views
1 replies
0 likes
PlanPremiumCountryFrance Devicesamsung Galaxy A5 2017Operating SystemAndroid Oreo My Question or Issue What is the cache limit of the Android app? It seems that it doesn't exist...Thanks.
Plan Premium Country France Device samsung Galaxy A5 2017 Operating System Android Oreo My Question or Issue What is the cache limit of the Android app? It seems t...
Community Legend
3712 Views
2 replies
4 likes
