Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

396676 Views

547 replies

35 likes

Account
Free
  • 396676 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8468 Views

0 replies

7 likes

  • 8468 Views
  • 0 replies
  • 7 likes

Crashing Constantly

Crashing is interrupting my service to the point I'm considering switching to ihr or Pandora or something. I use Spotify for extended periods of time while working. Several times an hour, the app will crash, including the notification widget .I'll re...

Visitor

Crashing is interrupting my service to the point I'm considering switching to ihr or Pandora or something. I use Spotify for extended periods of time while working. Several times an hour, the app wil...

Billy-J

Spotify Star

885 Views

1 replies

0 likes

  • 885 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connection failed

PlanPremiumCountry PhilippinesDeviceVivo V71 My Question or Issue I got this problem that says that my spotify says connection failed i've fixed this already yesterday but it came back again this morning an agent also told me to put this if i get thi...

Visitor

Plan Premium Country  Philippines Device Vivo V71     My Question or Issue  I got this problem that says that my spotify says connection failed i've fixed this already ye...

SergioDavid

Roadie

559 Views

1 replies

0 likes

  • 559 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline Songs

PlanPremiumCountry Philippines DeviceSamsung J7 ProOperating SystemAndroid Nougat My Question or Issue Hi. As of the lastest update, they removed the feature in which I can save my offline song on my external/memory card. I would like to know if I ca...

Newbie

Plan Premium Country  Philippines  Device Samsung J7 Pro Operating System Android Nougat    My Question or Issue  Hi. As of the lastest update, they removed the fea...

SergioDavid

Roadie

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes

Spotify seems to be offline constantly

Recently, my spotify app has not been letting me search, go to artist pages, or go to the browse page. When searching, it only shows songs I've downloaded. I can get to albums through songs in my playlists, but if I try to go to an artist page or bro...

Newbie

Recently, my spotify app has not been letting me search, go to artist pages, or go to the browse page. When searching, it only shows songs I've downloaded. I can get to albums through songs in my pla...

HopperX

Regular

565 Views

3 replies

1 likes

  • 565 Views
  • 3 replies
  • 1 likes

Cant Skip song in car

Hello, i am driving an 2012 Ford fiesta and am playing spotify through and Aux cord from a Samsung S7, i cannot skip the song with buttons on the wheel but can mute and adjust the volume.any fixes for this?

Newbie

  Hello, i am driving an 2012 Ford fiesta and am playing spotify through and Aux cord from a Samsung S7, i cannot skip the song with buttons on the wheel but can mute and adjust the volume. an...

user-removed

Not applicable

6546 Views

1 replies

0 likes

  • 6546 Views
  • 1 replies
  • 0 likes

Student discount

PlanPremiumCountry UsaDeviceS7 edgeOperating System Android Oreo My Question or IssueSpotify isnt playing specific songs through google speech (Ok google). I have college the student discount, it's not recognizing my account as premium.

Newbie

Plan Premium Country  Usa Device S7 edge Operating System  Android Oreo   My Question or Issue Spotify isnt playing specific songs through google speech (Ok google). I have c...

user-removed

Not applicable

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

[Instagram][Social] - Can't post Spotify songs as IG Story

It seems that I can't share my Spotify Songs/Playlist as an IG Story. Both apps are updated. Phone is also updated to lates build. I dunno why. Saw my friends can share their Spotify song as stories. PlanPremiumCountry PhilippinesDeviceOnePlus 3TOper...

Casual Listener

It seems that I can't share my Spotify Songs/Playlist as an IG Story. Both apps are updated. Phone is also updated to lates build. I dunno why. Saw my friends can share their Spotify song as stories....

Billy-J

Spotify Star

4647 Views

4 replies

0 likes

  • 4647 Views
  • 4 replies
  • 0 likes

Literally wont let me search

Had spotify premium for some good time now. Always worked fine, until now. It wont let me search for songs, and when I do, it only searches for songs that I've already downloaded. It's not an internet issue, because I've checked, and all other apps w...

Newbie

Had spotify premium for some good time now. Always worked fine, until now. It wont let me search for songs, and when I do, it only searches for songs that I've already downloaded. It's not an interne...

Noah

Spotify Star

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Solved!! Suggested songs

PlanPremiumCountryGermany DeviceSamsung galaxy s7 edgeOperating SystemAndroid oreo My Question or Issue Hello,I had the free version before and liked the suggested songs.I switched to premium so I can skip as much as I want and hear the music offline...

Casual Listener

Plan Premium Country Germany   Device Samsung galaxy s7 edge Operating System Android oreo   My Question or Issue  Hello, I had the free version before and liked the sugges...

Noah

Spotify Star

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

Local File playlist

Hello everyone!I created a playlist on my PC, with some local files I have in the latter.Now going on the phone, of course it does not make me listen to those local files, since in the database there are.Is there a way to listen to those songs too? M...

Newbie

Hello everyone! I created a playlist on my PC, with some local files I have in the latter. Now going on the phone, of course it does not make me listen to those local files, since in the database t...

Noah

Spotify Star

589 Views

3 replies

0 likes

  • 589 Views
  • 3 replies
  • 0 likes

"Recently Added'' sorting issue (Android only)

I'm having this pretty annoying issue for almost a month now on my Spotify app (my Android version is 5.1). I like to store my offline songs inside a playlist, since this method keeps all my downloaded songs together and organized and helps me to con...

Visitor

  I'm having this pretty annoying issue for almost a month now on my Spotify app (my Android version is 5.1). I like to store my offline songs inside a playlist, since this method keeps all my ...

Denial94

Roadie

1703 Views

3 replies

2 likes

recently added
  • 1703 Views
  • 3 replies
  • 2 likes

Solved!! Spotify on Google assistant

Hello everyone I recently read that Spotify was collaborating with Google so we could set an alarm with a song from Spotify. I was wondering how can we set this type of alarm. Any help is appreciated. Thanks for reading, Jose.

Spotify Star

Hello everyone 🙂   I recently read that Spotify was collaborating with Google so we could set an alarm with a song from Spotify. I was wondering how can we set this type of alarm. Any help is...

Noah

Spotify Star

1465 Views

1 replies

0 likes

  • 1465 Views
  • 1 replies
  • 0 likes

Solved!! Delete entire download list

Is there a way to delete all my music? Im wanting to start fresh with my music.PlanFree/PremiumCountry CanadaDeviceLG G5Operating System My Question or Issue I just want to delete my music. All of it.

Casual Listener

Is there a way to delete all my music? Im wanting to start fresh with my music. Plan Free/Premium Country  Canada Device LG G5 Operating System     My Question or Issue &nbs...

Noah

Spotify Star

12628 Views

3 replies

0 likes

  • 12628 Views
  • 3 replies
  • 0 likes

Superuser Contribution No way to report song issues

Plan/PremiumCountry Device, Samsung Galaxy S8Operating System Android Oreo My Question or Issue When I find a incorrect artist or song name there is no way to report it in the Android app. The article in help says press the 3 dots and I have but noth...

Casual Listener

Plan /Premium Country   Device , Samsung Galaxy S8 Operating System  Android Oreo   My Question or Issue   When I find a incorrect artist or song name  there ...

olopis

Regular

1936 Views

2 replies

0 likes

  • 1936 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music downloaded on my SD card is getting deleted every time i shut down my phone

PlanPremiumColombia DeviceMoto G6Operating SystemAndroid Oreo I'm downloading my music as I have always do on my SD card. I realized days ago that my music was no longer avaible on offline mode however, my SD card had the 20GB of music I downloaded p...

Newbie

Plan Premium Colombia   Device Moto G6 Operating System Android Oreo   I'm downloading my music as I have always do on my SD card. I realized days ago that my music was no lon...

SergioDavid

Roadie

638 Views

1 replies

1 likes

  • 638 Views
  • 1 replies
  • 1 likes

Superuser Contribution Reproduce siguiente canción pero muestra el nombre de la interior

El reproductor en spotify connect se lagea mucho ala hora de escuchar una lista de reproducción aveces el reproductor de la barra de notificaciones desaparece desinstalación e instalación varias veces en dispositivos pero el problema sigue. tengo una...

Visitor

El reproductor en spotify connect se lagea mucho ala hora de escuchar una lista de reproducción aveces el reproductor de la barra de notificaciones desaparece desinstalación e instalación varias vece...

SergioDavid

Roadie

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error en la playlist shuffle syndrome

Prima Reproduscan y pasen de cancion. El problema afecta a otras listas. Https://open.spotify.com/user/spotify/playlist/37i9dQZF1DWUq3wF0JVtEy

Visitor

Prima  Reproduscan y pasen de cancion. El problema afecta a otras listas.  Https://open.spotify.com/user/spotify/playlist/37i9dQZF1DWUq3wF0JVtEy

SergioDavid

Roadie

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wear OS native app removed?

Not talking about the built in Spotify integrated functionality that pops up whenever you start playing on your phone, but there use to be a (pretty horrible) stand alone app that you could install, i forget if it was through the play store or if it ...

Casual Listener

Not talking about the built in Spotify integrated functionality that pops up whenever you start playing on your phone, but there use to be a (pretty horrible) stand alone app that you could install, ...

BaronKrause

Casual Listener

830 Views

2 replies

1 likes

  • 830 Views
  • 2 replies
  • 1 likes

"a facebook error has occurred"

PlanPremiumCountry UKDeviceSamsung GalaxyOperating SystemAndroid Oreo My Question or Issue Trying to log into Spotify on an android phone. Just comes up with error "a facebook error has occurred" immediately every time. Removing Spotify from Facebook...

Casual Listener

  Plan Premium Country  UK Device Samsung Galaxy Operating System Android Oreo   My Question or Issue  Trying to log into Spotify on an android phone. Just comes u...

Billy-J

Spotify Star

1404 Views

1 replies

0 likes

  • 1404 Views
  • 1 replies
  • 0 likes

Solved!! "Play queue" button disappeared

PlanPremiumCountry FranceDeviceSamsung Galaxy S7 (SM-G930F)Operating SystemAndroid Oreo 8.0 My Question or Issue Sorry if the case is already solved on an other message. I didn't find a similar problem. So, I recently noticed a new player when I play...

Casual Listener

  Plan Premium Country  France Device Samsung Galaxy S7 (SM-G930F) Operating System Android Oreo 8.0   My Question or Issue  Sorry if the case is already solved on...

Billy-J

Spotify Star

8154 Views

5 replies

0 likes

  • 8154 Views
  • 5 replies
  • 0 likes