Wifi connection problem

[6padq3cumtx4mat]

Plan

Family Plan

Country

 Brazil

Device

Android (OnePlus 5T)

Operating System

OxygenOS 5.1.5

My Question or Issue

Hi, 

My name is Diana, I am having trouble when connecting the app Spotify to the internet via Wifi, and it is the ONLY app that I having this kind of problem. All other apps are connected when using Wifi.

I have searched this issue on the community of spotify, and I have found many reports on that. But not a single solution I read have worked. I have tried: 

Log out / Log in
Restart the device
Try a reinstall and clear the app's data
Try the app on other wifi networks

My app is only working when I am using my mobile data!

So, I am using the SPOTIFY LITE, wich I don't need to swhich off my wifi while at work or home. 

I found this issue outrageous, moreover to someone that wants to use a premium plan and pay everymonth for using an app that will not connect to wifi. 

[Ryanx0r]

Hi Diana,

Why are you using Spotify Lite? It has a lot less features - especially if you're thinking of moving to Premium. The Lite version doesn't save you data/cellular persé.

I suggest downloading the full Spotify app - and in the settings of the app there are some extra options for if you want to save on data.

I'm pretty sure this will solve your issue.

Grts,

^R

[6padq3cumtx4mat]

Good evening Ryan,

Please find attached the screenshot of the problem of my Spotify App. 

I can never use this app when I am connected to the internet via WiFi. But this is so weird cuz everything else works! The only app of Spotify I can enjoy while connected is the Spotify Lite...

I already tried so many things, but I could not solve this issue: my Spotify app just won't connect when I have the wifi on! 

Please if you know how to solve this, I really appreciate.