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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1048 Views
  • 0 replies
  • 4 likes

Superuser Contribution Searching option in playlists

PlanFree/PremiumPremium Country Germany DeviceSamsung Galaxy A5 2017Operating System AndroidMy Question or IssueWhen I search in my playlist, the songs are displayed normal, but if I want to play songs from this searched songs, it plays songs that ar...

  • Casual Listener
  • Plan Free/Premium Premium  Country  Germany  Device Samsung Galaxy A5 2017 Operating System  Android My Question or Issue When I search in my playlist, the songs are dis...
  • Alfredo
  • Roadie
  • 1049 Views
  • 4 replies
  • 0 likes
  • 1049 Views
  • 4 replies
  • 0 likes

Solved!! How to play your entire library?

Can anyone tell me how I can play all my songs on shuffle, at the moment I can only play my seperate playlists. Probably i'm overlooking something. thanks

  • Regular
  • Can anyone tell me how I can play all my songs on shuffle, at the moment I can only play my seperate playlists. Probably i'm overlooking something.   thanks
  • JamieSmall
  • Music Fan
  • 200558 Views
  • 28 replies
  • 19 likes
  • 200558 Views
  • 28 replies
  • 19 likes

Solved!!Superuser Contribution Not able to view all videos

PlanPremiumCountry USADeviceKindle Fire HD8 ==I recently decided to browse videos on Spotify. I was only able to see "Featured Shows" and "Featured Episodes". I was hoping to browse all shows. I was wondering if I did something wrong or if this featu...

  • Casual Listener
  • Plan Premium Country  USA Device Kindle Fire HD8  == I recently decided to browse videos on Spotify. I was only able to see "Featured Shows" and "Featured Episodes".  I was hopi...
  • SergioDavid
  • Roadie
  • 1002 Views
  • 1 replies
  • 0 likes
  • Videos
  • 1002 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't store songs on SD Card anymore

PlanPremiumCountryGermany DeviceMoto G5 PlusOperating SystemAndroid 7App Version8.4.61.683 Since one or two weeks it is not possible anymore to select my SD Card as download storage in the settings. And that happened without any notification. All my ...

  • Casual Listener
  • Plan Premium Country Germany   Device Moto G5 Plus Operating System Android 7 App Version 8.4.61.683   Since one or two weeks it is not possible anymore to select my SD Card as ...
  • tuberdise202
  • Regular
  • 771 Views
  • 3 replies
  • 1 likes
  • 771 Views
  • 3 replies
  • 1 likes

Superuser Contribution Lista en pantalla de inicio Aleatoria...?

Hola,Como puedo lograr que la lista que coloque en la pantalla de inicio se inicie aleatoriamente...? el problema esta que se reproduce secuencialemnte a por orden siempre comenzando por la misma canción lo cual es muy fome.Saludos y gracias!

  • Newbie
  • Hola, Como puedo lograr que la lista que coloque en la pantalla de inicio se inicie aleatoriamente...? el problema esta que se reproduce secuencialemnte a por orden siempre comenzando por la misma c...
  • SergioDavid
  • Roadie
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
  • 0 likes

Playing songs online

Hi! My problem is that I'm online on spotify but I can't search for artists, daily mixes or albums, only for songs. For example if I search for an artist, it will only give me songs of the artist, not the profile of the singer.

  • Regular
  • Hi! My problem is that I'm online on spotify but I can't search for artists, daily mixes or albums, only for songs. For example if I search for an artist, it will only give me songs of the artist, no...
  • tuberdise202
  • Regular
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja loggerarme la app en android

No me deja loggearme la app para nada, dice que no tengo datos y estoy sin conexion a internet, ya probe con varias versiones de la app y sigue igual, ayuda porfa,hace 2 meses lo use por ultima vez y estaba todo bien, van dos dias y no recibo respues...

  • Casual Listener
  • No me deja loggearme la app para nada, dice que no tengo datos y estoy sin conexion a internet, ya probe con varias versiones de la app y sigue igual, ayuda porfa,hace 2 meses lo use por ultima vez y...
  • Alfredo
  • Roadie
  • 642 Views
  • 4 replies
  • 0 likes
  • 642 Views
  • 4 replies
  • 0 likes

Superuser Contribution Explicit Content Filter not showing as option

PlanPremium - Family AccountCountryUKDevicesSamsung Galaxy A3 & Samsung Galaxy S7Operating SystemSamsung A3 SM-A320FL - v8.0.0, Security Patch June 2018. Samsung S7 SM-G930F - v8.0.0, Security Patch April. 2018 My Question or IssueI have completely r...

  • Newbie
  • Plan Premium - Family Account Country UK Devices Samsung Galaxy A3 & Samsung Galaxy S7 Operating System Samsung A3 SM-A320FL - v8.0.0, Security Patch June 2018.  Samsung S7 SM-G930F ...
  • SergioDavid
  • Roadie
  • 1405 Views
  • 1 replies
  • 5 likes
  • 1405 Views
  • 1 replies
  • 5 likes

Superuser Contribution Randomly Re-download songs

PlanPremiumCountry ThailandDeviceSamsung Galaxy A7 (2016) and Samsung Galaxy Tab AOperating SystemAndroid Nougat (Both devices) My Question or Issue I have some problem with Spotify for a week after I updated the app automatically. Almost every time ...

  • Casual Listener
  • Plan Premium Country  Thailand Device Samsung Galaxy A7 (2016) and Samsung Galaxy Tab A Operating System Android Nougat (Both devices)   My Question or Issue  I have some pro...
  • SergioDavid
  • Roadie
  • 562 Views
  • 1 replies
  • 3 likes
  • 562 Views
  • 1 replies
  • 3 likes

Control volume of external device

One of the most annoying things coming from the iOS to the Android app is the inability to control the volume of an external device directly without having to unlock the phone and open the Spotify app. This was a feature I used all the time on iOS an...

  • Casual Listener
  • One of the most annoying things coming from the iOS to the Android app is the inability to control the volume of an external device directly without having to unlock the phone and open the Spotify ap...
  • Loxer
  • Community Legend
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

I can't find the ''videos'' feature.

PlanPremiumCountry TURKEYDeviceSamsung Galaxy S6 EdgeOperating SystemAndroid 7.0 My Question or Issue I can't find the ''videos'' feature.These feature is not available in TURKEY.

  • Casual Listener
  • Plan Premium Country  TURKEY Device Samsung Galaxy S6 Edge Operating System Android 7.0   My Question or Issue  I can't find the ''videos'' feature.These feature is not ...
  • naruto67777
  • Casual Listener
  • 1921 Views
  • 2 replies
  • 0 likes
  • 1921 Views
  • 2 replies
  • 0 likes

Playlist filter is not working

My English is not very good so i recorded my problemhttps://youtu.be/n-GStsIjukw

  • Casual Listener
  • My English is not very good so i recorded my problem https://youtu.be/n-GStsIjukw
  • dodplas
  • Regular
  • 9124 Views
  • 46 replies
  • 23 likes
  • 9124 Views
  • 46 replies
  • 23 likes

Superuser Contribution Default playlist name

Hello, how come the functionality in the Android app differs from the desktop windows or apple client, of iPad and iPhone? The greatest frustration is the default name of a new playlist is emptied. On your forum the answers is “works a designed”. For...

  • Regular
  • Hello,   how come the functionality in the Android app differs from the desktop windows or apple client, of iPad and iPhone? The greatest frustration is the default name of a new playlist is e...
  • Dalski
  • Regular
  • 928 Views
  • 2 replies
  • 1 likes
  • Android
    complaint
  • 928 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify elimina musica descargada de mi biblioteca

Spotify elimina musica descargada de mi biblioteca. He comprobado que no tiene nada que ver con mi cueta, no he descargado musica en más de tres dispositivos, no me falta espacio en mi dispositivo, simplemente cada vez que inici la aplicación aparece...

  • Newbie
  •   Spotify elimina musica descargada de mi biblioteca. He comprobado que no tiene nada que ver con mi cueta, no he descargado musica en más de tres dispositivos, no me falta espacio en mi dispos...
  • Aimee_T
  • Roadie
  • 688 Views
  • 1 replies
  • 0 likes
  • 688 Views
  • 1 replies
  • 0 likes

Solved!! Data server setting

Hi, I have Spotify premium running on a FiiO X5 3rd Gen (Android). I’m just curious - in settings, what does the “data server” setting do? It says when on, it sets the music quality to low. Thanks in advance.

  • Regular
  •   Hi, I have Spotify premium running on a FiiO X5 3rd Gen (Android). I’m just curious - in settings, what does the “data server” setting do? It says when on, it sets the music quality to low. T...
  • Edant
  • Newbie
  • 6139 Views
  • 3 replies
  • 1 likes
  • 6139 Views
  • 3 replies
  • 1 likes

Superuser Contribution Previously downloaded songs stop being downloaded.

I have a list downloaded on my android phone with all songs 100% downloaded and available offline. But now, at least two songs, which have previously been downloaded, have the grey arrow beside them and are unavailable in offline mode. This isn't the...

  • Casual Listener
  • I have a list downloaded on my android phone with all songs 100% downloaded and available offline. But now, at least two songs, which have previously been downloaded, have the grey arrow beside them ...
  • Aimee_T
  • Roadie
  • 760 Views
  • 1 replies
  • 0 likes
  • 760 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded content constantly deleting itself

PlanPremiumCountry Czech republicDeviceHuawei p9 lite mini My Question or Issue I have premium, so I can download songs, right. But in the last week my music deleted itself two times. Let me tell you, I have like 1600+ songs and it takes forever to d...

  • Casual Listener
  •   Plan Premium Country  Czech republic Device Huawei p9 lite mini    My Question or Issue  I have premium, so I can download songs, right. But in the last week my mu...
  • Aimee_T
  • Roadie
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Can't Search

PremiumSamsung Galaxy S9 EdgeAndroid OreoEverytime I try to search a song it keeps telling me that i am offline. I uninstall the app and reinstall it, and it searches, but after 20-40 mins it is doing it again. It has been acting super buggy for abou...

  • Casual Listener
  • Premium Samsung Galaxy S9 Edge Android Oreo Everytime I try to search a song it keeps telling me that i am offline. I uninstall the app and reinstall it, and it searches, but after 20-40 mins it i...
  • dredunn2
  • Casual Listener
  • 1311 Views
  • 2 replies
  • 3 likes
  • 1311 Views
  • 2 replies
  • 3 likes

Solved!! Shuffle button not shown on Android app

PlanPremiumCountryUSA DeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0, Samsung Experience 9.0My Question or Issue With some recent update, the "shuffle" button disappeared from the app. If it got moved, I'm not sure where to... according to this...

  • Gig Goer
  • Plan Premium Country USA   Device Samsung Galaxy S7 Operating System Android 8.0.0, Samsung Experience 9.0 My Question or Issue  With some recent update, the "shuffle" button disa...
  • GoMrPickles
  • Gig Goer
  • 1753 Views
  • 3 replies
  • 0 likes
  • 1753 Views
  • 3 replies
  • 0 likes

Solved!! Spotify not connecting to my alarm

PlanPremiumCountry AmericaDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question or Issue I have tried a few apps that promise to connect to Spotify and play music from it as an alarm. I first tried using SpotOn, which kept causing problems...

  • Casual Listener
  • Plan Premium Country  America Device Samsung Galaxy S8 Operating System Android 8.0.0   My Question or Issue  I have tried a few apps that promise to connect to Spotify and p...
  • JONRONAN
  • Newbie
  • 12461 Views
  • 5 replies
  • 1 likes
  • Alarm
    Android
    Samsung s8
  • 12461 Views
  • 5 replies
  • 1 likes