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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 36026 Views
  • 64 replies
  • 25 likes
  • 36026 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874132 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874132 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25578 Views
  • 3 replies
  • 0 likes
  • 25578 Views
  • 3 replies
  • 0 likes

Android Auto - how to avoid playlist/album restart with first song

PlanPremiumCountryGermany DeviceSony Xperia Z1 Compact Operating SystemAndroid Auto 3.2.581533 My Question or IssueSometimes when I hear a playlist or album on spotify using Android Auto, the playlist automatically restarts with the first song. The s...

  • Newbie
  • Plan Premium Country Germany   Device Sony Xperia Z1 Compact  Operating System Android Auto 3.2.581533   My Question or Issue Sometimes when I hear a playlist or album on sp...
  • 514 Views
  • 0 replies
  • 0 likes
  • 514 Views
  • 0 replies
  • 0 likes

Spotify won't save "Shuffle" and "Repeating titles"

For about 3 or 4 weeks Spotify stopped saving the "shuffle" or "repeat" function (the green symbols in the picture) Once I click on a new song or press the "Shuffle" button again, it automatically unmarks the icons and starts playing the titles chron...

  • Newbie
  • For about 3 or 4 weeks Spotify stopped saving the "shuffle" or "repeat" function (the green symbols in the picture)   Once I click on a new song or press the "Shuffle" button again, it aut...
  • 648 Views
  • 0 replies
  • 2 likes
  • 648 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Can't block songs after upgrading to premium account

Hi Until now I had a free account where I was able to block songs or mark them with like. After upgrading to premium I can't find those options ( ‏I can only save the song).Hope you guys can help me.Thanks

  • Casual Listener
  • Hi   Until now I had a free account where I was able to block songs or mark them with like.  After upgrading to premium I can't find  those options  ( ‏I can only save the ...
  • 4_0-ygez9gzfv
  • Newbie
  • 2730 Views
  • 3 replies
  • 1 likes
  • 2730 Views
  • 3 replies
  • 1 likes

Sound problems

I own a Google Pixel 2 XL and I listen to Spotify on it. Lately whenever I listen to Spotify while my phone is charged the volume goes up and down at random of looked for solutions and and I've messed with setting involving sound but nothing works! P...

  • Newbie
  • I own a Google Pixel 2 XL and I listen to Spotify on it. Lately whenever I listen to Spotify while my phone is charged the volume goes up and down at random of looked for solutions and and I've messe...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Songs that play in my IOS divices but won´t play in my Android devices...

There are songs on my playlists that play on my, PC and IOS but won´t play in my android devices. They are shown in the playlist in grey but they don´t play anymore. They used to play in my previews android phone but in my new one for some reason the...

  • Newbie
  • There are songs on my playlists that play on my, PC and IOS but won´t play in my android devices. They are shown in the playlist in grey but they don´t play anymore. They used to play in my prev...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Wrong song plays on filtered playlist - Android

When I apply a filter to a playlist and play a song, let's say the 3rd one of filtered list, it plays not the 3rd one on the filtered list but the 3rd song of the whole playlist. Version info: 8.4.53.703 armv7Platform: Samsung S8 w/ Oreo 8.0

  • Casual Listener
  • When I apply a filter to a playlist and play a song, let's say the 3rd one of filtered list, it plays not the 3rd one on the filtered list but the 3rd song of the whole playlist.    Versi...
  • Alfredo
  • Roadie
  • 1766 Views
  • 7 replies
  • 3 likes
  • 1766 Views
  • 7 replies
  • 3 likes

'Singles' doesn't appears on artist discography

PlanFree/Premium Operating SystemAndroid My Question or Issue Why the "Singles" bar was removed with the new update of the app? "Singles/EPs" menu doesn't appears on the artist discography. There's no reason, it needs to get fixed quickly, 'cause it'...

  • Casual Listener
  • Plan Free/Premium   Operating System Android   My Question or Issue  Why the "Singles" bar was removed with the new update of the app? "Singles/EPs" menu doesn't appears on the ...
  • w51o3-_xlnqm
  • Casual Listener
  • 619 Views
  • 2 replies
  • 0 likes
  • 619 Views
  • 2 replies
  • 0 likes

No longer supported (Gingerbread)

I'm on a free plan with Spotify currently, trying to upgrade to premium at some point. My issue is the Spotify app on android 2.3.4 keeps crashing half the time I try to search for a song or artist. Any suggestions?

  • Casual Listener
  • I'm on a free plan with Spotify currently, trying to upgrade to premium at some point.  My issue is the Spotify app on android 2.3.4 keeps crashing half the time I try to search for a song or a...
  • macadosheesh
  • Casual Listener
  • 1261 Views
  • 2 replies
  • 0 likes
  • 1261 Views
  • 2 replies
  • 0 likes

Solved!! Spotify looks different on other people phones with same as mine,

Spotify looks completely different and revamped on my friend's phone but still looks old to me, no updates available how can I get the new interface?

  • Casual Listener
  • Spotify looks completely different and revamped on my friend's phone but still looks old to me, no updates available how can I get the new interface?
  • Joe
  • Community Legend
  • 10338 Views
  • 3 replies
  • 0 likes
  • 10338 Views
  • 3 replies
  • 0 likes

Shuffle + Repeat settings keep getting reset everytime I choose a song to listen

I currently have a LG G6 and the 8.4.53.703 arm V7 version of Spotify. Ever since I updated the OS for my G6, everytime I switch playlists, or switch songs, the 'repeat' and 'shuffle' setting gets disabled. So if I was listening with shuffle on and r...

  • Newbie
  • I currently have a LG G6 and the 8.4.53.703 arm V7 version of Spotify. Ever since I updated the OS for my G6, everytime I switch playlists, or switch songs, the 'repeat' and 'shuffle' setting gets di...
  • Joe
  • Community Legend
  • 1906 Views
  • 4 replies
  • 10 likes
  • 1906 Views
  • 4 replies
  • 10 likes

Will offline downloaded playlist update automatically

PlanPremiumCountry Canada DeviceSamsung Galaxy 8+Operating SystemAndroid Oreo My Question or Issue So I have spotify premium subscription, and I have downloaded a few playlist. It is set to download when I am on wifi. Now some of this playlists updat...

  • Newbie
  • Plan Premium Country  Canada   Device Samsung Galaxy 8+ Operating System Android Oreo   My Question or Issue   So I have spotify premium subscription, and I ...
  • Joe
  • Community Legend
  • 4873 Views
  • 1 replies
  • 1 likes
  • 4873 Views
  • 1 replies
  • 1 likes

Offline Music Not Playing

PlanPremiumCountryUSA DeviceMotorola Moto X4Operating SystemAndroid 8.1 My Question or IssueI've been experiencing problems where any music I have downloaded for offline listening will not play if the network signal strength is weak (which should not...

  • Music Fan
  • Plan Premium Country USA  Device Motorola Moto X4 Operating System Android 8.1   My Question or Issue I've been experiencing problems where any music I have downloaded for offline...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Shuffle disables itself

PlanPremiumCountry DeviceSamsung Galaxy 8 PlusOperating SystemAndroid Oreo My Question or IssueHey. I'm having some issues with Spotify lately. I don't know why but for some reason I'm not able to shuffle any of my playlists anymore. For instance I'l...

  • Regular
  • Plan Premium Country   Device Samsung Galaxy 8 Plus Operating System Android Oreo   My Question or Issue Hey. I'm having some issues with Spotify lately. I don't know why but...
  • 9juti-_c1awfn
  • Regular
  • 1205 Views
  • 6 replies
  • 1 likes
  • 1205 Views
  • 6 replies
  • 1 likes

Followed artists and albums missing

PlanPremiumDeviceOneplus 6Operating SystemAndroid 8.1.0 OxygenOS 5.1.5 My Question or IssueI woke up yesterday and found all of my followed artists and saved music has disappeared. They have been replaced with random other stuff. I now have 6 artists...

  • Newbie
  •   Plan Premium Device Oneplus 6 Operating System Android 8.1.0 OxygenOS 5.1.5   My Question or Issue I woke up yesterday and found all of my followed artists and saved music has di...
  • 345 Views
  • 0 replies
  • 0 likes
  • 345 Views
  • 0 replies
  • 0 likes

Playing

rlel

  • Newbie
  • rlel
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Spotify always in background with Android Auto

PlanFreeCountry ItalyDeviceHuawei P10 LiteOperating SystemAndroid 7 My Question or IssueHi all.I'm using Spotify to listen my music on my car's infotainment systemThe app only works when imposed not to close on the lock screen.I would like to know if...

  • Regular
  • Plan Free Country  Italy Device Huawei P10 Lite Operating System Android 7   My Question or Issue Hi all. I'm using Spotify to listen my music on my car's infotainment system Th...
  • 529 Views
  • 0 replies
  • 0 likes
  • 529 Views
  • 0 replies
  • 0 likes

Last.fm error notification

Android app, Premium, Pixel XL on Android-P DP2 I tried to use my Last.fm credentials but they are invalid. I keep getting a notification that they are invalid, even if I try to disable Last.fm integration. There is no validation of Last.fm credentia...

  • Newbie
  • Android app, Premium, Pixel XL on Android-P DP2   I tried to use my Last.fm credentials but they are invalid. I keep getting a notification that they are invalid, even if I try to disable Last...
  • 483 Views
  • 0 replies
  • 0 likes
  • Android
    last.fm
    Notifications
  • 483 Views
  • 0 replies
  • 0 likes

Ayuda con el volumen! Se baja al segundo...

Hola! Todo funcionaba bien y de repente enpezo a funcionar mal. Cada vez que empieza una cancion suena fuerte y claro y al segundo se baja el volumen. Solo pasa usando bluethooth y con Spotify.... que puede ser?

  • Newbie
  • Hola! Todo funcionaba bien y de repente enpezo a funcionar mal. Cada vez que empieza una cancion suena fuerte y claro y al segundo se baja el volumen. Solo pasa usando bluethooth y con Spotify.... qu...
  • _8vry-20wjqzl
  • Newbie
  • 68837 Views
  • 11 replies
  • 1 likes
  • 68837 Views
  • 11 replies
  • 1 likes

Not playing songs

PlanFreeCountry CanadaDeviceLG G3Operating System My Question or Issue Over the past two weeks Spotify will not playing more than one song. Sometimes even during the first song, playback will stop. I have to restart the app at least 6 times and the p...

  • Newbie
  • Plan Free Country  Canada Device LG G3 Operating System     My Question or Issue  Over the past two weeks Spotify will not playing more than one song. Sometimes even dur...
  • 371 Views
  • 0 replies
  • 0 likes
  • 371 Views
  • 0 replies
  • 0 likes