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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115380 Views

27 replies

4 likes

  • 115380 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231900 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231900 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

591555 Views

79 replies

3 likes

  • 591555 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485858 Views

580 replies

42 likes

Account
Free
  • 485858 Views
  • 580 replies
  • 42 likes

Solved!! Playlist burn on screen

PlanPremiumCountrySwedenDeviceSamsung galaxy s7 edgeOperating SystemAndroid 8.0.0My Question or Issue The playlist was on got stuck/burnt on the screen. It persisted even though I changed view. If I went to another app it was gone but then when I wen...

Casual Listener

Plan Premium Country Sweden Device Samsung galaxy s7 edge Operating System Android 8.0.0 My Question or Issue  The playlist was on got stuck/burnt on the screen. It persisted even thoug...

Billy-J

Spotify Star

2318 Views

3 replies

0 likes

  • 2318 Views
  • 3 replies
  • 0 likes

[Android] Google Pixel 2 - eqalizer default settings bug

PlanPremium CountryGermany DeviceGoogle Pixel 2 Operating SystemAndroid 8.1.0 My Question or Issue Hello support team,I found an annoing problem during switch on/off the Equalizer on my Pixel 2 latest Patch (May 2018). The issue is reproducible on my...

Regular

  Plan Premium   Country Germany   Device Google Pixel 2   Operating System Android 8.1.0   My Question or Issue   Hello support team, I found an annoing...

k_d5e9-qvs9je

Regular

3088 Views

11 replies

0 likes

  • 3088 Views
  • 11 replies
  • 0 likes

Spotify android app resets when closed

PlanPremiumCountry MexicoDeviceMotorola Moto G5 plusOperating SystemAndroid Nougat It happens that everytime I close the Spotify app it resets itself to recently installed status asking me to log in everytime, it erases my settings and my downloaded ...

Casual Listener

  Plan Premium Country  Mexico Device Motorola Moto G5 plus Operating System Android Nougat     It happens that everytime I close the Spotify app it resets itself to re...

Sanjikunz

Casual Listener

1180 Views

2 replies

0 likes

crashes
resets
Spotify
  • 1180 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify pauses music every second

PlanPremiumCountryAustria DeviceOnePlus 5Operating SystemOxygenOS 5.1.3 (Android 8.1.0) My Question or Issue As in https://community.spotify.com/t5/Ongoing-Issues/Android-Spotify-randomly-pauses-music/idi-p/1291316 since today I'm not able to listen ...

Newbie

Plan Premium Country Austria  Device OnePlus 5 Operating System OxygenOS 5.1.3 (Android 8.1.0)   My Question or Issue  As in https://community.spotify.com/t5/Ongoing-Iss...

Alfredo

Roadie

1121 Views

1 replies

1 likes

Android
Oneplus
pausing
  • 1121 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can't find my chromecast in either the desktop app or the android app

PlanPremiumCountry USDeviceGalaxy S9+Operating SystemAndroid and Win10 My Question or Issue I can't find my chromecast when I'm playing something on my phone or the desktop app. I have a Google Home, and when I tell it to play something, it plays fin...

Newbie

Plan Premium Country  US Device Galaxy S9+ Operating System Android and Win10   My Question or Issue  I can't find my chromecast when I'm playing something on my phone or the...

Alfredo

Roadie

679 Views

1 replies

1 likes

  • 679 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify keeps stoppin gon Android LG G5

PlanPremiumCountryUK DeviceLG G5 phoneOperating SystemAndroid v.7.0 - V20r-234-10, Patch level 1 April 2018Spotify version v.8.4.63.584 armV7 My Question or Issueover the last couple of months or so, Spotify randomly stops playback while my phone's l...

Casual Listener

Plan Premium Country UK  Device LG G5 phone Operating System Android v.7.0 - V20r-234-10, Patch level 1 April 2018 Spotify version  v.8.4.63.584 armV7   My Question or Issue...

Alfredo

Roadie

693 Views

1 replies

0 likes

  • 693 Views
  • 1 replies
  • 0 likes

Superuser Contribution Weird issue

PlanPremiumCountryUSA DeviceSamsung Galaxy 8+, Microsoft SurfacebookOperating SystemAndroid Oreo, Windows 10 Lately, when I'm listening to my songs on shuffle, an old Rammstein song will come on. When I reach for the Skip button I accidentally turn t...

Newbie

Plan Premium Country USA   Device Samsung Galaxy 8+, Microsoft Surfacebook Operating System Android Oreo, Windows 10   Lately, when I'm listening to my songs on shuffle, an o...

SergioDavid

Roadie

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes

Shuffle button not showing on now playing view

I'm listening to the discover weekly playlist and do not see any way to turn off shuffle. When I click the now playing view, where the crossed arrows used to be it now shows a heart on the left and a crossed O on the right. How do you turn off shuffl...

Newbie

I'm listening to the discover weekly playlist and do not see any way to turn off shuffle. When I click the now playing view, where the crossed arrows used to be it now shows a heart on the left and a...

Joe

Community Legend

1230 Views

2 replies

0 likes

  • 1230 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Playlist Filter Not Working in Version 8.4.64.555

PlanFreeCountry USADeviceAndroidOperating SystemAndroid My Issue Iv'e seen people's playlist filter got fixed in the 5. something update but my spotify has the latest (8.4.64.555) and my PLaylist Filter is completely gone. I checked by swiping up and...

Newbie

Plan Free Country  USA Device Android Operating System Android   My Issue  Iv'e seen people's playlist filter got fixed in the 5. something update but my spotify has the...

SergioDavid

Roadie

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution E6653 sony locks up on start

PlanPremium Country ukDeviceSony Xperia Z5 E6653Operating system Android 7.1.1I have had too disable Spotify as after latest update when my phone restarts Spotify starts automatically streaming and seems to create havoc with my lock screen.I have ide...

Regular

Plan Premium  Country  uk Device Sony Xperia Z5 E6653 Operating system   Android 7.1.1 I have had too disable Spotify as after latest update when my phone restarts Spotify...

SergioDavid

Roadie

617 Views

1 replies

0 likes

Sony Xperia
Spotify prevents log on
  • 617 Views
  • 1 replies
  • 0 likes

Spotify (connect?) is eating my battery.

Today, 2nd Aug. 18, I updated my Spotify app to the latest version which was released in the last couple of days. Since the new version was installed Spotify is always running in the background and launching a mini player everytime I play something i...

Newbie

Today, 2nd Aug. 18, I updated my Spotify app to the latest version which was released in the last couple of days. Since the new version was installed Spotify is always running in the background and l...

Jose_M

Spotify Star

580 Views

1 replies

1 likes

  • 580 Views
  • 1 replies
  • 1 likes

Superuser Contribution Se pausa cuando bloque o inicio otra aplicación

Tengo problemas al bloquear el celular me apaga la música antes no pasaba, al ir al inicio ocurre lo mismo, cual es la solución PlanPremiumCountry Colombia DeviceHuawei p Smart Operating SystemAndroid Oreo My Question or Issue

Newbie

Tengo problemas al bloquear el celular me apaga la música antes no pasaba, al ir al inicio ocurre lo mismo, cual es la solución  Plan Premium Country  Colombia  Device Huawei p S...

SergioDavid

Roadie

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with downloaded Local Files

PlanPremiumCountryArgentinaDeviceSamsung Galaxy J1Operating SystemAndroid 4.4.4 (KitKat) My Question or IssueI downloaded a playlist using some Local Files from my computer to my phone. They took a really long time before the download started, but th...

Casual Listener

Plan Premium Country Argentina Device Samsung Galaxy J1 Operating System Android 4.4.4 (KitKat)   My Question or Issue I downloaded a playlist using some Local Files from my computer t...

SergioDavid

Roadie

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

I can't loop my playlists

PlanFreeCountryUnited StatesDeviceMotorolaOperating SystemAndroidMy Question or Issue Im trying to play my music on my phone, but instead of looping the playlist or artist, it'll play through, and then just stop at the first song. Is there a way to f...

Newbie

Plan Free Country United States Device Motorola Operating System Android My Question or Issue  Im trying to play my music on my phone, but instead of looping the playlist or artist, it'...

Billy-J

Spotify Star

1237 Views

1 replies

0 likes

  • 1237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App loses settings

PlanPremiumCountry GermanyDeviceSamsung Galaxy S7 Operating SystemAndroid 8.0.0 My Question or Issue Hi, Since I updated my Galaxy S7 to Android 8, my Spotify App loses settings quite often. Music Quality switches fron high to automatic and I always ...

Casual Listener

Plan Premium Country  Germany Device Samsung Galaxy S7   Operating System Android 8.0.0   My Question or Issue   Hi,  Since I updated my Galaxy S7 to Android 8, ...

Fak3V

Casual Listener

1086 Views

3 replies

3 likes

  • 1086 Views
  • 3 replies
  • 3 likes

Superuser Contribution App plays instead of desktop

Plan: PremiumCountry: US DevicePixel 2 XL, and Macbook Pro mid 2015)Operating System(OS X High Sierra, Android 8.1.0) Spotify, you woke my one month old son up. He was being extra extra fussy and so I sat with him in the nursery playing a lullaby on ...

Visitor

Plan: Premium Country: US   Device Pixel 2 XL, and Macbook Pro mid 2015) Operating System (OS X High Sierra, Android 8.1.0)   Spotify, you woke my one month old son up.  ...

GCWright

Gig Goer

1856 Views

10 replies

0 likes

  • 1856 Views
  • 10 replies
  • 0 likes

I can't delete the data of Spotify

PlanPremiumCountry France My Question or IssueHi,I have a problem with Spotify's data. I have download a big playlist on my phone who take all the space on my phone memory. So I tried to uninstall Spotify to get my memory back. But now Spotify is uni...

Casual Listener

Plan Premium Country  France     My Question or Issue Hi, I have a problem with Spotify's data. I have download a big playlist on my phone who take all the space on my phone me...

Jose_M

Spotify Star

2526 Views

4 replies

0 likes

  • 2526 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify closed itself after going tot the current playing song

PlanPremiumCountry NetherlandsDeviceAcerOperating SystemAndroid (4.4.2) My Question or Issue After An update met Spotify relaunches itself and stops playing the current song after i wanted to go to the current playing song. Opening Spotify itself doe...

Casual Listener

Plan Premium Country  Netherlands Device Acer Operating System Android (4.4.2)   My Question or Issue  After An update met Spotify relaunches itself and stops playing the cur...

tomsat50

Music Fan

1121 Views

8 replies

1 likes

  • 1121 Views
  • 8 replies
  • 1 likes

does shuffle even work on the free version

Becauase it really feels like It doesn't do it at all if you wanna reshuffle your playlist or whatever. When ever i want to actually shuffle i have to erase the data and start over and shuffle it again so it an make a new playlist. It's really frustr...

Roadie

Becauase it really feels like It doesn't do it at all if you wanna reshuffle your playlist or whatever.  When ever i want to actually shuffle i have to erase the data and start over and shuffle ...

lumster49

Roadie

897 Views

6 replies

0 likes

  • 897 Views
  • 6 replies
  • 0 likes

Superuser Contribution Blank screen after tapping the music player bar at the bottom

That's my problem. Whenever I try to touch it, the app show nothing but a beautiful grey screen. After a while the app crash and close. Also when there's an ad, whether I choose to watch it or skip it, the app will crash. I rebooted my phone, reinsta...

Regular

That's my problem. Whenever I try to touch it, the app show nothing but a beautiful grey screen. After a while the app crash and close. Also when there's an ad, whether I choose to watch it or skip i...

Alfredo

Roadie

778 Views

4 replies

0 likes

  • 778 Views
  • 4 replies
  • 0 likes