Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
DeviceOnePlus 3TOperating SystemAndroid Oreo My Question or IssueOn the past 3 Saturdays (this one, 16th June included), the Spotify app decides not to function for a few hours. When I try to use it after it was opened in background, it doesn't do an...
Device OnePlus 3T Operating System Android Oreo My Question or Issue On the past 3 Saturdays (this one, 16th June included), the Spotify app decides not to function for a few hours....
Newbie
829 Views
1 replies
2 likes
PlanPremiumCountry DeviceAVROperating System My Question or IssueHi thereThis seems to be some what of a normal issue with a lot of users from searching, but I could not find an actual solution. I am using my phone to stream music through the network...
Plan Premium Country Device AVR Operating System My Question or Issue Hi there This seems to be some what of a normal issue with a lot of users from searching, but I c...
405 Views
0 replies
0 likes
Plan PremiumCountry PolandDevice Samsung Galaxy A5, Amazon Echo, Amazon Echo Dot Hi I noticed recently a very disturbing issue - everynow and then Spotify pauses playing music. It happens at random and happens on ALL devices except my laptop. I have ...
Plan Premium Country Poland Device Samsung Galaxy A5, Amazon Echo, Amazon Echo Dot Hi I noticed recently a very disturbing issue - everynow and then Spotify pauses playin...
643 Views
0 replies
3 likes
How do I can move saved music to SD card on Xiaomi mi A1 with clean android oreo? Of course I have Spotify premium
How do I can move saved music to SD card on Xiaomi mi A1 with clean android oreo? Of course I have Spotify premium
Regular
2207 Views
2 replies
0 likes
PlanPremiumCountry Colombia DeviceMoto G 5Operating SystemAndroid versión 7 My Question or Issue Perdió el login. Intenté ingresar y no pude. Desinstale y no funcionó. Probé en otro celular y si pude ingresar . En celular llevaba una semana super bn ...
Plan Premium Country Colombia Device Moto G 5 Operating System Android versión 7 My Question or Issue Perdió el login. Intenté ingresar y no pude. Desinstal...
359 Views
0 replies
0 likes
I am currently a Premium for Family spotify subscriber. On my device (Xiaomi Redmi Note 5 AI), this pop up always appearing and I don't know how to get rid of it.
I am currently a Premium for Family spotify subscriber. On my device (Xiaomi Redmi Note 5 AI), this pop up always appearing and I don't know how to get rid of it.
316 Views
0 replies
0 likes
PlanFreeCountry USADeviceNokia 6Operating SystemAndroid 8.1 My Question or Issue Spotify app keeps force closing in the background when i pause the music. I've given permission in my android battery settings for spotify to be running in the backgroun...
Plan Free Country USA Device Nokia 6 Operating System Android 8.1 My Question or Issue Spotify app keeps force closing in the background when i pause the music. I've give...
486 Views
0 replies
0 likes
The strangest thing ever! I am a spotify user under a premium plan. I have recently installed spotify on an HP Slate 7 device running Android version 4.1.1. Using spotify on my iOS devices or laptop computer operating windows is no problem. I can eas...
The strangest thing ever! I am a spotify user under a premium plan. I have recently installed spotify on an HP Slate 7 device running Android version 4.1.1. Using spotify on my iOS devices o...
421 Views
0 replies
0 likes
Premium user, running on Samsung Note 8 (Android 7.1.1). For almost a week now, all art and images have disappeared from the app. There is absolutely not a single image, and also the "Behind the Lyrics" function has stopped working. Please help!
Premium user, running on Samsung Note 8 (Android 7.1.1). For almost a week now, all art and images have disappeared from the app. There is absolutely not a single image, and also the "Behind the Lyri...
300 Views
0 replies
0 likes
Hello, PlanPremiumCountryNL Device(iPhone 8 & Samsung Galaxy 8, Windows PC)Operating System(iOS 10, Android Oreo, Windows 10) My Question or IssueHow can I have the Android app set the playlist name by default to artist and album nane? It works on my...
Hello, Plan Premium Country NL Device (iPhone 8 & Samsung Galaxy 8, Windows PC) Operating System (iOS 10, Android Oreo, Windows 10) My Question or Issue ...
395 Views
0 replies
0 likes
I recently updated to whatever the latest version of the Spotify Premium app on Android is. Immediately after I did this, my playlists would start to be ordered strangely. Here is what I mean:Before the update, I always liked to keep my playlists ord...
I recently updated to whatever the latest version of the Spotify Premium app on Android is. Immediately after I did this, my playlists would start to be ordered strangely. Here is what I mean: Befo...
Newbie
669 Views
1 replies
1 likes
PlanPremiumCountryGermany DeviceSamsung Galaxy 8Operating SystemAndroid OreoMy Question or Issue Since yesterday, I have a advertisement for a playlist 'Glücksbringer für Deutschland' about some songs that were popular in germany during the last foot...
Plan Premium Country Germany Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue Since yesterday, I have a advertisement for a playlist 'Glücksbring...
369 Views
0 replies
2 likes
PlanPremiumCountry AustraliaDeviceSamsung Galaxy Tab 2 10.1Operating SystemAndroid My Question or Issue I have has Spotify the app on the tablet previously and unistalled it so I could reinstall after upgrading to premium. I did this because after I ...
Plan Premium Country Australia Device Samsung Galaxy Tab 2 10.1 Operating System Android My Question or Issue I have has Spotify the app on the tablet previously an...
446 Views
0 replies
0 likes
PlanPremium CountryUS DeviceSamsung Galaxy 9+ Operating SystemAndriod 8.0.0 Spotify Verison8.4.57.803My Question or Issue I have an issue where my volume will suddenly decrease by itself and increase by itself. I've searched up a couple of similar to...
Plan Premium Country US Device Samsung Galaxy 9+ Operating System Andriod 8.0.0 Spotify Verison 8.4.57.803 My Question or Issue I have an issue ...
440 Views
0 replies
1 likes
PlanPremiumCountry Device(Samsung Galaxy J7 Pro)Operating System(Android Nougat) My Question or Issue Dear my fellow Spotify friends, I have an issue here.I'm premium member. I downloaded the music into my "song" tab. But, somehow the song can't auto...
Plan Premium Country Device (Samsung Galaxy J7 Pro) Operating System (Android Nougat) My Question or Issue Dear my fellow Spotify friends, I have an issue here. I'm pre...
Newbie
471 Views
1 replies
0 likes
Mi problema es que cuando pongo play a una canción arriba de la imagen de portada me dice por ejemplo: ( [◇] (nombre de la playlist) de kmshy8sgah3aljd9jfo0 en vez de mi nombre).PlanPremiumCountry ArgentinaDevice(Samsung galaxy J7 2016)Operating Syst...
Mi problema es que cuando pongo play a una canción arriba de la imagen de portada me dice por ejemplo: ( [◇] (nombre de la playlist) de kmshy8sgah3aljd9jfo0 en vez de mi nombre). Plan Premium Coun...
345 Views
0 replies
0 likes
PlanPremiumCountry UsDeviceLg V20Operating SystemAndroid My Question or IssueRandomly throughout my songs Spotify will lower the song volume also but rarely will stop the music. I disabled the "Normalize Volume" setting and I'm still having the issue...
Plan Premium Country Us Device Lg V20 Operating System Android My Question or Issue Randomly throughout my songs Spotify will lower the song volume also but rarely will stop th...
371 Views
0 replies
0 likes
PlanPremium My Question or IssueFirst tried Spotify today and bought a premium for 3 months. I loved the 3 "Daily Mix" playlists that it made for me when i first chose the artists that i like. After downloading all the songs from one of the daily mix...
Plan Premium My Question or Issue First tried Spotify today and bought a premium for 3 months. I loved the 3 "Daily Mix" playlists that it made for me when i first chose the artists that i...
577 Views
0 replies
0 likes
Hi everyone, The new UI is really clean but it still feels exactly the same. I was checking Behance as I usually do and came across this concept by Gabrielle Nguyen:https://www.behance.net/gallery/56534635/Spotify-UI-Redesign-Concept It was nice and ...
Hi everyone, The new UI is really clean but it still feels exactly the same. I was checking Behance as I usually do and came across this concept by Gabrielle Nguyen: https://w...
809 Views
0 replies
2 likes
PlanPremiumCountry United statesDeviceAlcatel pulsemixOperating System My Question or Issue I'll be listening to Spotify at home and or in my car and all of a sudden what I'm listening to stops and music starts playing from Walters iphone, I don't kn...
Plan Premium Country United states Device Alcatel pulsemix Operating System My Question or Issue I'll be listening to Spotify at home and or in my car and all of a...
Roadie
612 Views
1 replies
0 likes
