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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115376 Views

27 replies

4 likes

  • 115376 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231890 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231890 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

591544 Views

79 replies

3 likes

  • 591544 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485846 Views

580 replies

42 likes

Account
Free
  • 485846 Views
  • 580 replies
  • 42 likes

Superuser Contribution Blank screen after tapping the music player bar at the bottom

That's my problem. Whenever I try to touch it, the app show nothing but a beautiful grey screen. After a while the app crash and close. Also when there's an ad, whether I choose to watch it or skip it, the app will crash. I rebooted my phone, reinsta...

Regular

That's my problem. Whenever I try to touch it, the app show nothing but a beautiful grey screen. After a while the app crash and close. Also when there's an ad, whether I choose to watch it or skip i...

Alfredo

Roadie

778 Views

4 replies

0 likes

  • 778 Views
  • 4 replies
  • 0 likes

My Spotify Will Not Stop Allowing Someone Else to Take Over My Account

PlanPremiumCountry USDeviceGalaxy Note 8Operating SystemAndroid 8.0.0 My Question or IssueA while back, my Spotify started connecting to another device and allowing them to control music and play it on their device. The device is tagged PS4-475. I've...

Newbie

Plan Premium Country  US Device Galaxy Note 8 Operating System Android 8.0.0     My Question or Issue A while back, my Spotify started connecting to another device and allow...

Noah

Community Legend

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify streaming on bmw not working.

PlanPremiumCountry United kingdomSamsung galaxy s8Operating SystemAndroid Oreo My Question or Issue Streaming of spotify over usb using the connected app used to work. This now no longer works once ive updated to android oreo (8.0). Ive tried using m...

Newbie

Plan Premium Country  United kingdom Samsung galaxy s8 Operating System Android Oreo   My Question or Issue  Streaming of spotify over usb using the connected app used to...

SergioDavid

Roadie

698 Views

1 replies

0 likes

  • 698 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alle Lieder gelöscht

Hallo,Ich habe den "Herunterladen Hebel " grundsätzlich bei meinen "Songs" aktiviert. Also wenn ich ein neues Lied hinzufüge wird dieses automatisch auch heruntergeladen weil der "Download Hebel" ja so eingestellt ist dass es alle lieder immer herunt...

Regular

Hallo, Ich habe den "Herunterladen Hebel " grundsätzlich bei meinen "Songs" aktiviert. Also wenn ich ein neues Lied hinzufüge wird dieses automatisch auch heruntergeladen weil der "Download Hebel" j...

SergioDavid

Roadie

11447 Views

1 replies

0 likes

  • 11447 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error en la descarga

PlanPremiumCountryMexico Device(Motorola, Moto G5S Plus)Operating System(Android 7.1.1) My Question or Issue El dia de hoy (en que estoy publicando este post) compre una tarjeta de premium con plazo de 6 meses, lo primero que quize hacer fue descarga...

Newbie

  Plan Premium Country Mexico   Device (Motorola, Moto G5S Plus) Operating System (Android 7.1.1)   My Question or Issue  El dia de hoy (en que estoy publicando este p...

SergioDavid

Roadie

736 Views

1 replies

0 likes

  • 736 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Using Up Internal and SD Card Storage Even When Deleted

So I've been having memory issues, similar to a lot of people, yet which I'm yet to find a solution for. I have a 16GB memory card and 16GB internal storage on my Samsung android phone. Spotify had been saving to my internal memory, but that was full...

Newbie

So I've been having memory issues, similar to a lot of people, yet which I'm yet to find a solution for. I have a 16GB memory card and 16GB internal storage on my Samsung android phone. Spotify had b...

SergioDavid

Roadie

780 Views

1 replies

0 likes

  • 780 Views
  • 1 replies
  • 0 likes

Online and Offline Mode

PlanPremium for FamilyCountry IndonesiaDeviceSamsung Galaxy A7 (2016)Operating SystemAndroid 7 (Nougat) My Question or Issue I re-installed Spotify app on my phone yesterday and since then, it shows offline mode. I use full mobile data and sometimes ...

Newbie

Plan Premium for Family Country  Indonesia Device Samsung Galaxy A7 (2016) Operating System Android 7 (Nougat)   My Question or Issue  I re-installed Spotify app on my phone ...

Billy-J

Spotify Star

685 Views

3 replies

0 likes

  • 685 Views
  • 3 replies
  • 0 likes

Superuser Contribution All songs deleted after restart

I have my sd card as my storage for music. But everytime I restart my phone all songs are deleted. Over and over again.

Regular

I have my sd card as my storage for music.  But everytime I restart my phone all songs are deleted. Over and over again. 

Melody

Spotify

1937 Views

2 replies

2 likes

  • 1937 Views
  • 2 replies
  • 2 likes

Solved!! Freeze and black screen when playing full screen album art songs

PlanPremiumCountryCanadaDeviceSamsung Galaxy S7 EdgeOperating SystemSamsung Experience 9.0 with Android OreoVersion: G935W8VLU3CRE3/G935W8OYA3CRE3/G935W8VLU3CRE3 My Question or IssueI have been getting this issue for a couple of weeks. Every Spotify ...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy S7 Edge Operating System Samsung Experience 9.0 with Android Oreo Version: G935W8VLU3CRE3/G935W8OYA3CRE3/G935W8VLU3CRE3   My Question ...

Moulel

Casual Listener

1839 Views

1 replies

0 likes

  • 1839 Views
  • 1 replies
  • 0 likes

Solved!! Change Shuffle Play button

Is there any way to change the Shuffle Play button to just say Play or just remove it altogether? I never want to use Shuffle Play. Why is it there? I'm fine with the order in which songs are arrange on an album or play list. I honestly do not unders...

Casual Listener

Is there any way to change the Shuffle Play button to just say Play or just remove it altogether?   I never want to use Shuffle Play.  Why is it there?  I'm fine with the order in wh...

Billy-J

Spotify Star

7043 Views

5 replies

9 likes

  • 7043 Views
  • 5 replies
  • 9 likes

Problem with displaying song details

PlanFreeCountryVietnamDeviceSamsung Galaxy E7Operating SystemAndroid My Question or IssueHi, please help me with this issue. I don't know why, when I tap on the song title (to see its details), my screen turns black like this:Screenshot.png And it st...

Regular

Plan Free Country Vietnam Device Samsung Galaxy E7 Operating System Android   My Question or Issue Hi, please help me with this issue. I don't know why, when I tap on the song title (t...

KhanhPham

Regular

1564 Views

11 replies

0 likes

  • 1564 Views
  • 11 replies
  • 0 likes

Music stops after every song

PlanFreeCountry SweDeviceHuawei P20 proOperating SystemAndroid My Question or Issue Music stops after every song. Need to press play for The music to continue. I'm playing music online. I have:Restarted my phone Clean reinstallSwitched between wifi a...

Newbie

  Plan Free Country  Swe Device Huawei P20 pro Operating System Android   My Question or Issue   Music stops after every song. Need to press play for The music to cont...

Billy-J

Spotify Star

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Deleting My Cache

So, I want to free up space on my phone. My Spotify cache takes up 1.6GB of storage. If I delete my cache, what do I lose? I've searched online but it's not very clear. Any help would be appreciated

Casual Listener

So, I want to free up space on my phone. My Spotify cache takes up 1.6GB of storage.   If I delete my cache, what do I lose? I've searched online but it's not very clear.   Any help wou...

Loxer

Community Legend

612 Views

1 replies

0 likes

Cache Removal
  • 612 Views
  • 1 replies
  • 0 likes

CONNECTION FAILED (VIVO V9)

PlanPremiumCountry MalaysiaDeviceVivo V9Operating SystemAndroidMy Question or Issue Hi. I cant open my spotify because the image (attached below) appeared everytime I open the app. I have to uninstall and reinstall then it worked. But few hrs later i...

Casual Listener

Plan Premium Country  Malaysia Device Vivo V9 Operating System Android My Question or Issue  Hi. I cant open my spotify because the image (attached below) appeared everytime I open...

youngmai9

Casual Listener

804 Views

2 replies

0 likes

  • 804 Views
  • 2 replies
  • 0 likes

Superuser Contribution Various issues with Spotify app on Galaxy S7 running Android Oreo (8.0)

PlanPremiumCountryFinlandDeviceSamsung Galaxy S7Operating SystemAndroid Oreo (8.0) (Samsung official Nordic ROM, no root or customs)Spotify version8.4.63.584 armV7 My Question or IssueThe Spotify app has been behaving badly for some time now, having ...

Music Fan

Plan Premium Country Finland Device Samsung Galaxy S7 Operating System Android Oreo (8.0) (Samsung official Nordic ROM, no root or customs) Spotify version 8.4.63.584 armV7   My Quest...

JulianA_Bogota

Roadie

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Search not working

While trying search app nags that I'm offline even not. I can stream from start screen but every time I try search nothing happens. See attached pic.PlanPremiumCountry FinDevice(, Samsung Galaxy 6 )Operating System(iOS 10, Android Oreo, Windows 10,et...

Regular

While trying search app nags that I'm offline even not. I can stream from start screen but every time I try search nothing happens. See attached pic. Plan Premium Country  Fin Device (, Sa...

TranceCowboy

Newbie

6877 Views

9 replies

4 likes

  • 6877 Views
  • 9 replies
  • 4 likes

Spotify not working on Sonos

Good Afternoon..For some unexplained reason, my Spotify stopped working on my Sonos system. It worked fine all last night, today, not so much..It worked fine on all my other mobile devices, tablets, other family devices, including iphones. It just do...

Casual Listener

Good Afternoon.. For some unexplained reason, my Spotify stopped working on my Sonos system. It worked fine all last night, today, not so much.. It worked fine on all my other mobile devices, table...

musicajet

Composer

1536 Views

3 replies

0 likes

  • 1536 Views
  • 3 replies
  • 0 likes

Solved!! Samsung gear sport and offline music

PlanPremiumCountryUK DeviceSamsung Gear Sport & Samsung Galaxy S8Operating SystemLatest updates on both My Question or Issue I have an issue which has been around a while and still doesn't seem to be fixed.With my gear sport I download offline music ...

Casual Listener

  Plan Premium Country UK   Device Samsung Gear Sport & Samsung Galaxy S8 Operating System Latest updates on both   My Question or Issue   I have an issue whic...

_Bellagio_

Gig Goer

3300 Views

3 replies

0 likes

  • 3300 Views
  • 3 replies
  • 0 likes

Superuser Contribution installed spotify on my parrot asteroid classic and it wont let me log in

The app states i need a premium account and i have just opened a premium account. I have just down loaded spotify and updated the asteroid to the latest version of code. PlanPremiumCountryUK DeviceParrot Asteroid classic in my car, with 3G USB intern...

Newbie

The app states i need a premium account and i have just opened a premium account. I have just down loaded spotify and updated the asteroid to the latest version of code.   Plan Premium Count...

SergioDavid

Roadie

994 Views

1 replies

0 likes

  • 994 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify wechselt automatisch in Online-Modus

PlanPremium (Student)Country DeutschlandDeviceSony XperiaOperating SystemAndroid 7.1.1 My Question or Issue Hallo,ich habe das Problem, dass mein Spotify bei Aktivierung des Offline-Modus immer wieder nach kurzer Zeit in den Online-Modus zurückkehrt....

Newbie

Plan Premium (Student) Country  Deutschland Device Sony Xperia Operating System Android 7.1.1   My Question or Issue   Hallo, ich habe das Problem, dass mein Spotify bei Ak...

SergioDavid

Roadie

2111 Views

1 replies

0 likes

  • 2111 Views
  • 1 replies
  • 0 likes