Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42585 Views
  • 66 replies
  • 25 likes
  • 42585 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878090 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878090 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26381 Views
  • 4 replies
  • 0 likes
  • 26381 Views
  • 4 replies
  • 0 likes

How to change the name that appear in my account

Hello everyone I am a premuim user I want to change the name that appear to other user In my case Souf The pic explain all

  • Newbie
  • Hello everyone  I am a premuim user  I want to change the name that appear to other user  In my case  Souf  The pic explain all   
  • user-removed
  • Not applicable
  • 553 Views
  • 2 replies
  • 0 likes
  • 553 Views
  • 2 replies
  • 0 likes

Spotify does not have "songs" tab, changed "artist" tab, changed playlists, no shuffle all. Help?

PlanFreeCountry USADeviceSamsung Gs8Operating SystemAndroid My Question or IssueYesterday evening, everything was fine. What I'm assuming was an update basically destroyed everything I loved about spotify.I don't have a "songs" tab at all anymore.My ...

  • Newbie
  •   Plan Free Country  USA Device Samsung Gs8 Operating System Android   My Question or Issue Yesterday evening, everything was fine. What I'm assuming was an update basically...
  • 1eieo-j9cm_yn
  • Casual Listener
  • 2702 Views
  • 2 replies
  • 3 likes
  • 2702 Views
  • 2 replies
  • 3 likes

Solved!!Superuser Contribution Can I disable recommended playlists in new spotify app?

PlanCurrently Free, considering re-subsrcribing to PremiumCountryColombia Operating SystemAndroid My Question or IssueHi Since the latest update to the app I can't get to my playlists directly anymore. The playlist is now basically an interstitial wh...

  • Regular
  •   Plan Currently Free, considering re-subsrcribing to Premium Country Colombia     Operating System Android   My Question or Issue Hi   Since the latest update t...
  • smoe
  • Regular
  • 3356 Views
  • 6 replies
  • 0 likes
  • 3356 Views
  • 6 replies
  • 0 likes

Search results only play radio

PlanPremium Country Argentina DeviceBlackberry Priv Operating SystemAndroid Marshmallow My Question or Issue I normally like to search for a song and then listen to different versions of it that appear in the results list. In the last few days, howev...

  • Newbie
  • Plan Premium  Country  Argentina  Device Blackberry Priv  Operating System Android Marshmallow    My Question or Issue  I normally like to search for a so...
  • 561 Views
  • 0 replies
  • 6 likes
  • 561 Views
  • 0 replies
  • 6 likes

Can't listen to some songs

I want to listen to songs I want to hear of course. Now I see songs like German artist Peter Fox and Japanese composer Koji Kondo. However, I can't play it. It is Graye in stead of white (the text) what am I doing wrong and how can I fix this.

  • Regular
  • I want to listen to songs I want to hear of course. Now I see songs like German artist Peter Fox and Japanese composer Koji Kondo. However, I can't play it. It is Graye in stead of white (the text) w...
  • xq6_-zlyv3bql
  • Casual Listener
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Local Files no Longer Playing on Android

PlanPremiumCountry CanadaDevice(Pixel)Operating System(Android Oreo) My Question or Issue After I deleted/Reinstaled Spotify, I can no longer play any of my songs from Local Files. The songs themselves appear as faded grey. However, I tried playing t...

  • Newbie
  •   Plan Premium Country  Canada Device (Pixel) Operating System (Android Oreo)   My Question or Issue  After I deleted/Reinstaled Spotify, I can no longer play any ...
  • Joe
  • Community Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

Problema no Spotify do Motorola G6

PremiumBrasilMotorola G6Android 8.0 Oreo Quando troquei o botão virtual pelo modo "moto" o spotify ficou com uma faixa preta no inferior do aplicativo

  • Newbie
  • Premium Brasil Motorola G6 Android 8.0 Oreo   Quando troquei o botão virtual pelo modo "moto" o spotify ficou com uma faixa preta no inferior do aplicativo  
  • Bittencourt
  • Spotify Star
  • 1801 Views
  • 1 replies
  • 1 likes
  • Motorola G6
  • 1801 Views
  • 1 replies
  • 1 likes

Ok google, dosen't work propperly with Spotify, any suggestions?

Hello, so im a Nexus 6p user and i lately started using google asistant, and the thing is that whenever i tell it to play a certain song, lets say "Play Notorious BIG, Big Poppa on Spotify" it tells me "Sorry, choosing songs is only available to Spot...

  • Newbie
  • Hello, so im a Nexus 6p user and i lately started using google asistant, and the thing is that whenever i tell it to play a certain song, lets say "Play Notorious BIG, Big Poppa on Spotify" it tells ...
  • jagd700
  • Newbie
  • 7951 Views
  • 9 replies
  • 3 likes
  • 7951 Views
  • 9 replies
  • 3 likes

I can't scroll down to past episodes on a podcast

PlanPremiumCountry IrelandDeviceSamsung Operating SystemAndroid My Question or Issue I can't find episodes on a podcast past 86. It won't let me scroll down to the first episode. Was wondering how to fix this.

  • Newbie
  • Plan Premium Country  Ireland Device Samsung  Operating System Android   My Question or Issue  I can't find episodes on a podcast past 86. It won't let me scroll down to...
  • 610 Views
  • 0 replies
  • 1 likes
  • 610 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Spotify starts playing randomly on my Android device

Every now and then while listening to Spotify on my laptop, the Spotify app on my phone will launch and whatever song I was listening to will resume playing on there. My phone is locked when this happens. This is extremely annoying. This started happ...

  • Gig Goer
  • Every now and then while listening to Spotify on my laptop, the Spotify app on my phone will launch and whatever song I was listening to will resume playing on there.  My phone is locked when th...
  • fowot_-9hjysc
  • Newbie
  • 45477 Views
  • 145 replies
  • 27 likes
  • 45477 Views
  • 145 replies
  • 27 likes

Spotify not showing connected bluetooth headset

Hello! I was hoping to find some help with my spotify. When i have my bluetooth headset connected and playing music on them, i still can't see the bluetooth device in the menu below the pause button. So when i get in my car for example and listen to ...

  • Newbie
  • Hello! I was hoping to find some help with my spotify. When i have my bluetooth headset connected and playing music on them, i still can't see the bluetooth device in the menu below the pause button....
  • 1141 Views
  • 0 replies
  • 0 likes
  • 1141 Views
  • 0 replies
  • 0 likes

Superuser Contribution Storage Usage

I am using Spotify (Premium) on my Android device and Spotify's user data (not the cache) consumes almost 8 GB of my local storage although I have not downloaded a single song.I can't figure out why this is and whether there is a way to "fix" this.

  • Casual Listener
  • I am using Spotify (Premium) on my Android device and Spotify's user data (not the cache) consumes almost 8 GB of my local storage although I have not downloaded a single song. I can't figure out wh...
  • gruenerdackel
  • Casual Listener
  • 656 Views
  • 2 replies
  • 0 likes
  • 656 Views
  • 2 replies
  • 0 likes

Superuser Contribution My spotify has not been operating from last yesterday update.

PlanPremiumCountry TurkeyDeviceHuawei mate 9Operating SystemEmui 8 My Question or IssueWhen i start my spotify, user interface opens completely black and not respond from yesterday.

  • Newbie
  • Plan Premium Country  Turkey Device Huawei mate 9 Operating System Emui 8   My Question or Issue When i start my spotify, user interface opens completely black and not respond fro...
  • SergioDavid
  • Roadie
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing songs not on my playlist

I have a premium account. Autoplay is turned off. I will shuffle play a playlist and it will start playing a song not even in my library. It will at most play 3 or four songs from my playlist before picking a song I have never heard of. I tried loggi...

  • Casual Listener
  • I have a premium account. Autoplay is turned off. I will shuffle play a playlist and it will start playing a song not even in my library. It will at most play 3 or four songs from my playlist before ...
  • SergioDavid
  • Roadie
  • 577 Views
  • 1 replies
  • 0 likes
  • 577 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in because of offline mode

PlanPremiumCountryCzech Republic DeviceXperia Z1 Operating SystemAndroid 5.0.2 My Question or IssueThe app logged me out and I can't log in because it says I'm in offline mode. How I'm I supposed to go online when I'm not logged in? Only solution is ...

  • Casual Listener
  • Plan Premium Country Czech Republic  Device Xperia Z1  Operating System Android 5.0.2   My Question or Issue The app logged me out and I can't log in because it says I'm in o...
  • -vakmr_kbeg0i
  • Newbie
  • 903 Views
  • 3 replies
  • 0 likes
  • 903 Views
  • 3 replies
  • 0 likes

Superuser Contribution When searching for songs in playlist, app plays songs in playlist order and not search order

PlanPremiumCountryUSA DeviceLG V10 Operating SystemAndroid Nougat My Question or Issue So I have a playlist of songs that I grew up with. It is not organized in any specific order. When searching for something in particular, like Fleetwood Mac in the...

Pic1.png Pic2.png Pic3.png
  • Regular
  • Plan Premium Country USA   Device LG V10   Operating System Android Nougat   My Question or Issue   So I have a playlist of songs that I grew up with. It is not organ...
  • SgtStrawberry
  • Regular
  • 554 Views
  • 2 replies
  • 0 likes
  • 554 Views
  • 2 replies
  • 0 likes

Superuser Contribution Entire library is missing

Hi,A few days ago I opened the desktop app and the entire library was missing as if someone went over all the songs and removed them. The playlists and Daily Mixes are there big the songs are not in the library. The problem is in the Android app too....

  • Newbie
  • Hi, A few days ago I opened the desktop app and the entire library was missing as if someone went over all the songs and removed them.   The playlists and Daily Mixes are there big the songs ...
  • SergioDavid
  • Roadie
  • 595 Views
  • 1 replies
  • 0 likes
  • 595 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can i look my own profile and my friend's profile who i following

PlanFreeDeviceSony Xz1My Question or Issue How can i find my own profile and my friend's profile who i following on Android?

  • Newbie
  •   Plan Free Device Sony Xz1 My Question or Issue  How can i find my own profile and my friend's profile who i following on Android? 
  • SergioDavid
  • Roadie
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Superuser Contribution volume going up and down by itself

PlanPremiumCountryUSA DeviceSamsung Galaxy S6Operating SystemAndroid 7 My Question or Issue

  • Newbie
  • Plan Premium Country USA  Device Samsung Galaxy S6 Operating System Android 7   My Question or Issue  
  • SergioDavid
  • Roadie
  • 615 Views
  • 1 replies
  • 0 likes
  • 615 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unfortunately, Spotify has stopped message on Android tablet

PlanFree/PremiumCountry DeviceMedion LifetabOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device Medion Lifetab Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • SergioDavid
  • Roadie
  • 631 Views
  • 1 replies
  • 0 likes
  • 631 Views
  • 1 replies
  • 0 likes