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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

195903 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 195903 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

537518 Views

78 replies

3 likes

  • 537518 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

442673 Views

565 replies

37 likes

Account
Free
  • 442673 Views
  • 565 replies
  • 37 likes

Solved!! Undowloading local files when switching to mobile data

As the title says I've downloaded the local files from desktop that I put in in a playlist. When I switch to mobile data, the local files grey out/are undownloaded. The app also refuses to download the local files using mobile data.

Casual Listener

As the title says I've downloaded the local files from desktop that I put in in a playlist. When I switch to mobile data, the local files grey out/are undownloaded. The app also refuses to download t...

Magnetron

Gig Goer

2117 Views

4 replies

0 likes

  • 2117 Views
  • 4 replies
  • 0 likes

Downloaded songs disappearing

Hey all, For a while I have been struggling with an issue where songs previously downloaded for offline availability show up as NOT downloaded for no apparent reason. I haven't discovered a distinct pattern yet, though I seem to notice it happening m...

Casual Listener

Hey all,   For a while I have been struggling with an issue where songs previously downloaded for offline availability show up as NOT downloaded for no apparent reason. I haven't discovered a ...

Magnetron

Gig Goer

2268 Views

1 replies

0 likes

Android
Cache
Offline availability
  • 2268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded music does not play in offline mode

Some All of the music I downloaded for offline use on my phone does not play when I put spotify in offline mode. I already did a complete reinstall but that didn't help. I use a HUAWEI P10lite WAS-LX1A with Android 7.0 and EMUI 5.1.1 with spotify ver...

Newbie

Some All of the music I downloaded for offline use on my phone does not play when I put spotify in offline mode. I already did a complete reinstall but that didn't help.   I use a HUAWEI P10li...

Magnetron

Gig Goer

4872 Views

2 replies

0 likes

  • 4872 Views
  • 2 replies
  • 0 likes

Superuser Contribution Discover Weekly Issue

PlanPremiumCountry IrelandDeviceSamsungS7 EdgeOperating SystemAndroid 8.0.0 My Question or Issue My Discover Weekly has not updated today. Hoping that there is a way to resolve. I have already unfollowed and re-followed, as well as logged in and out.

Casual Listener

  Plan Premium Country  Ireland Device SamsungS7 Edge Operating System Android 8.0.0   My Question or Issue  My Discover Weekly has not updated today. Hoping that there...

PrincessNala93

Casual Listener

935 Views

3 replies

0 likes

Discoverweekly
updating
  • 935 Views
  • 3 replies
  • 0 likes

Offline Playlist Inaccessible - Roaming with Data Turned Off

Please see attached image. It contians two problems. Forum reporting was frustrating. Issue is not hyphens as noted in screenshot.

Gig Goer

Please see attached image.  It contians two problems.  Forum reporting was frustrating.  Issue is not hyphens as noted in screenshot.

Magnetron

Gig Goer

662 Views

2 replies

0 likes

  • 662 Views
  • 2 replies
  • 0 likes

Remove CAR MODE UPDATE Immediately!

Remove the CAR MODE Update or you will be losing a ton of subscribers to your competitors.Here is what it looks like when I am connecting to my car bluetooth:

Casual Listener

Remove the CAR MODE Update or you will be losing a ton of subscribers to your competitors. Here is what it looks like when I am connecting to my car bluetooth:

Fleschdnb

Casual Listener

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unexistent songs

PlanPremiumCountry ColombiaDevice(Motorola moto g5)Operating System(Android 7.0) My Question or Issue My downloaded songs are like ghosts in my phone and i have to delete the app and download them again lile every 2-5 days. They dont appear in the ap...

Casual Listener

Plan Premium Country  Colombia Device (Motorola moto g5) Operating System (Android 7.0)   My Question or Issue  My downloaded songs are like ghosts in my phone and i have to ...

SergioDavid

Roadie

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded songs

HiFirst question, are downloaded songs when played using any data ?If not what is the setting, offline mode for ? The reason I ask is that my download​Ed songs have disappeared 3 times and I do not have much data

Newbie

Hi First question, are downloaded songs when played using any data ? If not what is the setting, offline mode for ?   The reason I ask is that my download​Ed songs have disappeared 3 times a...

SergioDavid

Roadie

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution Favorites Gone

PlanFreeCountryUSA DeviceMotorola g5s plusOperating SystemAndroird 7 My Question or Issue Logged into my account and all my favorites are gone. Anyway to get them back?

Newbie

Plan Free Country USA   Device Motorola g5s plus Operating System Androird 7   My Question or Issue  Logged into my account and all my favorites are gone. Anyway to get them...

SergioDavid

Roadie

482 Views

1 replies

2 likes

  • 482 Views
  • 1 replies
  • 2 likes

I can't disable the looping video on some songs.

PlanPremiumCountryGermanyDeviceSamsung Note S4Operating SystemAndroid 6.0.1 My Question or IssueI can't find an option to turn of the looping video that starts sometimes playing instead of showing the actual album cover. It slows my phone down and do...

Newbie

Plan Premium Country Germany Device Samsung Note S4 Operating System Android 6.0.1   My Question or Issue I can't find an option to turn of the looping video that starts sometimes play...

Loxer

Community Legend

1465 Views

1 replies

3 likes

  • 1465 Views
  • 1 replies
  • 3 likes

Android TV following artists and friends.

PlanFreeCountryAustralia DevicePhilips TV 55PUT6801/79Operating SystemAndroid TV My Question or Issue Can i follow artists and friends on spotify on android tv? I cannot find the artist profile when doing a search just their songs, albums, and playli...

Regular

Plan Free Country Australia   Device Philips TV 55PUT6801/79 Operating System Android TV   My Question or Issue  Can i follow artists and friends on spotify on android tv? I...

618 Views

0 replies

0 likes

Android TV following issue
  • 618 Views
  • 0 replies
  • 0 likes

Playing screen issues

I am having issues with my playing screen. When I go to play a song on my galaxy s8, the album art doesn't show up anymore. Just a a colored screen with the play controls. I tried re installing it and still got the same issue. Can you help with this?

Visitor

I am having issues with my playing screen. When I go to play a song on my galaxy s8, the album art doesn't show up anymore. Just a a colored screen with the play controls. I tried re installing it an...

pobo90

Newbie

725 Views

3 replies

0 likes

  • 725 Views
  • 3 replies
  • 0 likes

While the Internet is available the app says that I'm offline

PlanPremium - Version 8.4.63.684 armV?CountryTurkey DeviceGalaxy Note II (GT-N7100) Operating SystemAndroid 4.4.2 My Question or IssueAlthough I am connected to the Internet and not in offline mode the app says that I am in offline mode. While the ap...

Casual Listener

Plan Premium - Version 8.4.63.684 armV? Country Turkey  Device Galaxy Note II (GT-N7100)  Operating System Android 4.4.2   My Question or Issue Although I am connected to the...

VsTheWall

Newbie

1084 Views

3 replies

0 likes

  • 1084 Views
  • 3 replies
  • 0 likes

Solved!! How do I reorder songs in my playlist on my phone?

I have only found an option for deleting songs, but I want to change the order of songs in a playlist. How can I do that? Before I had an iphone and used this feature a lot.

Music Fan

I have only found an option for deleting songs, but I want to change the order of songs in a playlist. How can I do that? Before I had an iphone and used this feature a lot.

Ianmax

Newbie

118955 Views

25 replies

10 likes

  • 118955 Views
  • 25 replies
  • 10 likes

Superuser Contribution help me

some songs are not playin ı when touch    device LG K10

Newbie

some songs are not playin ı when touch       device LG K10

Alfredo

Roadie

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution I had stogare section under the others section. But now i ve got nothing but log out section.

As i mentioned at the topic i can not reach the storage section which allows me to choose where i m gonna download musics. I could see that section at this morning but it has gone without any update. Do anyone have a solution for this? PlanPremiumCou...

Newbie

As i mentioned at the topic i can not reach the storage section which allows me to choose where i m gonna download musics. I could see that section at this morning but it has gone without any update....

Alfredo

Roadie

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Go online to see menu when in offline mode?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry UkDeviceSony z5 compact Operating system Android 7.1.1 My Question or Issue I'm in offline mode and when I try to...

Regular

 None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  Uk Device Sony z5 compact  Operatin...

Alfredo

Roadie

1728 Views

3 replies

2 likes

Offline Access
  • 1728 Views
  • 3 replies
  • 2 likes

Podcast plays next song in correct order only some of the time

Plan PremiumCountry USA DeviceLG G5Operating SystemAndroid 7.x My Question or Issue When I - play a podcast playlist (The Bright Sessions)- and the playlist is sorted by episode date - and the current episode finishes It should play the next song in ...

Gig Goer

Plan Premium Country USA   Device LG G5 Operating System Android 7.x   My Question or Issue  When I   - play a podcast playlist (The Bright Sessions) - and the playlis...

435 Views

0 replies

0 likes

  • 435 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant post music to instagram stories

PlanPremiumCountry USADeviceSamsung Galaxy S8+Operating System The button for posting to instagram stories isn't even there. I have uninstalled and reinstalled and nothing changed

Casual Listener

  Plan Premium Country  USA Device Samsung Galaxy S8+ Operating System     The button for posting to instagram stories isn't even there. I have uninstalled and reinstall...

SergioDavid

Roadie

828 Views

1 replies

0 likes

  • 828 Views
  • 1 replies
  • 0 likes

Superuser Contribution App try download my music all time

PlanPremiumCountryMéxicoDeviceMoto Z XT1650-03Operating System Android 7.1.1 My Question or Issue all time the app try download my music (when all my music is download done), i can see the download icon in notification bar, from 1 to 4 seconds

Newbie

Plan Premium Country México Device Moto Z XT1650-03 Operating System   Android 7.1.1  My Question or Issue   all time the app try download my music (when all my music is dow...

SergioDavid

Roadie

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes