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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6778 Views

0 replies

7 likes

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Can't listen to some songs

I want to listen to songs I want to hear of course. Now I see songs like German artist Peter Fox and Japanese composer Koji Kondo. However, I can't play it. It is Graye in stead of white (the text) what am I doing wrong and how can I fix this.

Regular

I want to listen to songs I want to hear of course. Now I see songs like German artist Peter Fox and Japanese composer Koji Kondo. However, I can't play it. It is Graye in stead of white (the text) w...

xq6_-zlyv3bql

Casual Listener

550 Views

1 replies

0 likes

  • 550 Views
  • 1 replies
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Xperia - constant Software Update notification

Sony Xperia XA1 UltraAndroid Oreo (8.0.0) For the past several weeks I've been getting the red Software Update notification on mobile: Software Update. Your device needs updating! Spotify requires Android version 4.1 or above. To continue listening, ...

Newbie

  Sony Xperia XA1 Ultra Android Oreo (8.0.0)   For the past several weeks I've been getting the red Software Update notification on mobile:   Software Update.  Your device n...

Amichkaye

Newbie

933 Views

1 replies

1 likes

  • 933 Views
  • 1 replies
  • 1 likes

I can't scroll down to past episodes on a podcast

PlanPremiumCountry IrelandDeviceSamsung Operating SystemAndroid My Question or Issue I can't find episodes on a podcast past 86. It won't let me scroll down to the first episode. Was wondering how to fix this.

Casual Listener

Plan Premium Country  Ireland Device Samsung  Operating System Android   My Question or Issue  I can't find episodes on a podcast past 86. It won't let me scroll down to...

747 Views

0 replies

1 likes

  • 747 Views
  • 0 replies
  • 1 likes

Solved!! Store offline content in the SD card.

I bought a 128 GB SD card for my Android 7 tablet with the pupose of storing offline content from Spotify. I listen to music in Extreme quality and have large playlists. This takes up a lot of space. I searched, and found this link:https://support.sp...

Regular

I bought a 128 GB SD card for my Android 7 tablet with the pupose of storing offline content from Spotify. I listen to music in Extreme quality and have large playlists. This takes up a lot of space....

1168471053

Regular

2416 Views

5 replies

0 likes

  • 2416 Views
  • 5 replies
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Local Files no Longer Playing on Android

PlanPremiumCountry CanadaDevice(Pixel)Operating System(Android Oreo) My Question or Issue After I deleted/Reinstaled Spotify, I can no longer play any of my songs from Local Files. The songs themselves appear as faded grey. However, I tried playing t...

Newbie

  Plan Premium Country  Canada Device (Pixel) Operating System (Android Oreo)   My Question or Issue  After I deleted/Reinstaled Spotify, I can no longer play any ...

Joe

Community Legend

575 Views

1 replies

0 likes

  • 575 Views
  • 1 replies
  • 0 likes

Problema no Spotify do Motorola G6

PremiumBrasilMotorola G6Android 8.0 Oreo Quando troquei o botão virtual pelo modo "moto" o spotify ficou com uma faixa preta no inferior do aplicativo

Newbie

Premium Brasil Motorola G6 Android 8.0 Oreo   Quando troquei o botão virtual pelo modo "moto" o spotify ficou com uma faixa preta no inferior do aplicativo  

Bittencourt

Spotify Star

1923 Views

1 replies

1 likes

Motorola G6
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Spotify not showing connected bluetooth headset

Hello! I was hoping to find some help with my spotify. When i have my bluetooth headset connected and playing music on them, i still can't see the bluetooth device in the menu below the pause button. So when i get in my car for example and listen to ...

Newbie

Hello! I was hoping to find some help with my spotify. When i have my bluetooth headset connected and playing music on them, i still can't see the bluetooth device in the menu below the pause button....

1394 Views

0 replies

0 likes

  • 1394 Views
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Spotify undownloads all my songs when I turn off my phone

Hi, I formated my SD card as a portable drive to get the "Storage" setting in the Spotify app, but whenever I turn off and on again my phone, all my downloaded songs are gone and no storage is selected in the "Storage" setting. It is really frustrati...

Regular

Hi, I formated my SD card as a portable drive to get the "Storage" setting in the Spotify app, but whenever I turn off and on again my phone, all my downloaded songs are gone and no storage is select...

th3doctor

Regular

895 Views

2 replies

0 likes

  • 895 Views
  • 2 replies
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Superuser Contribution Skips and Shuffles

None of the below information is required. However, the more PlanFreeCountry UkDevice(Sony Xperia xa1) My Question or IssueI can't skip any song! It's been more than an hour and all my skips haven't renewed. Also, I have two playlists that have at le...

Newbie

None of the below information is required. However, the more  Plan Free Country  Uk Device (Sony Xperia xa1)  My Question or Issue I can't skip any song! It's been more than a...

Alfredo

Roadie

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution New UI - Where are songs in my library?

PlanFree/PremiumCountry USDevice(Google Pixel 2)Operating System(Android Oreo) My Question or Issue With the recent UI update, I can no longer access the song list in my library. I have access to Playlists, Artists, Albums, and Podcasts, but often ti...

Newbie

Plan Free/Premium Country  US Device (Google Pixel 2) Operating System (Android Oreo)   My Question or Issue  With the recent UI update, I can no longer access the song ...

Alfredo

Roadie

1526 Views

1 replies

2 likes

  • 1526 Views
  • 1 replies
  • 2 likes

Keeping offline songs on SD card after phone wipe

PlanPremiumCountry CanadaDeviceSamsung Galaxy s7Operating SystemAndroid Oreo My Question or IssueIs it possible to wipe my phone, reinstall spotify and have it detect the offline songs saved to my SD card? I have about 30 gigabytes downloaded and I w...

Casual Listener

Plan Premium Country  Canada Device Samsung Galaxy s7 Operating System Android Oreo   My Question or Issue Is it possible to wipe my phone, reinstall spotify and have it detect th...

399 Views

0 replies

0 likes

  • 399 Views
  • 0 replies
  • 0 likes

Superuser Contribution Keeping offline songs on SD card after phone wipe

PlanPremiumCountry CanadaDeviceSamsung Galaxy s7Operating SystemAndroid Oreo My Question or Issue I'm looking to do a factory reseet on my phone, but I would like to keep my downloaded songs on my SD card. I have hit the limit of downloaded songs, an...

Casual Listener

Plan Premium Country  Canada Device Samsung Galaxy s7 Operating System Android Oreo  My Question or Issue  I'm looking to do a factory reseet on my phone, but I would like to ...

Alfredo

Roadie

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Solved!! [Android] Swipe to Queue a Track

PlanPremiumCountryBelgiumDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue

Casual Listener

  Plan Premium Country Belgium Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue  

MattSuda

Spotify Star

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
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Solved!! Spotify Black Screen and Won't Launch

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy Note 3Operating SystemAndroid 5.0 My Question or IssueSpotify on mobile phone when launched only shows black screen, crashes, then push back to phone home menu. Already happened more than once, I've re-...

Casual Listener

Plan Premium Country Indonesia Device Samsung Galaxy Note 3 Operating System Android 5.0   My Question or Issue Spotify on mobile phone when launched only shows black screen, crashes, ...

unbuliebubble

Casual Listener

1229 Views

1 replies

0 likes

  • 1229 Views
  • 1 replies
  • 0 likes

Interface

PlanPremiumCountry TurkeyDevice(Samsung Galaxy s7 edge)Operating System(Android Oreo) My Question or Issue why app's interface have changed when I bought premium

Newbie

Plan Premium Country  Turkey Device (Samsung Galaxy s7 edge) Operating System (Android Oreo)   My Question or Issue   why app's interface have changed when I bought pre...

Joe

Community Legend

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Problems with saving on SDcard/ Android Speicherprobleme

[German version below] Hello, I got the following problem on my android smartphone. After been logged out automaticly I couldn't sign in anymore because I used the offline mode. So I uninstalled spotify, downloaded it again and was able to sign back ...

Casual Listener

[German version below]   Hello,   I got the following problem on my android smartphone. After been logged out automaticly I couldn't sign in anymore because I used the offline mode. So ...

502 Views

0 replies

0 likes

  • 502 Views
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Stop videos from playing in playlists

How can I stop the videos from playing in playlists? Tracks keep stopping due to slow internet connection while I'm on the go which is very annoying. I have the playlist downloaded to my phone already.

Music Fan

How can I stop the videos from playing in playlists? Tracks keep stopping due to slow internet connection while I'm on the go which is very annoying. I have the playlist downloaded to my phone alread...

569 Views

0 replies

1 likes

  • 569 Views
  • 0 replies
  • 1 likes

Superuser Contribution Notification Icon

PlanPremiumCountry United StatesDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue The spotify app icon is showing a notification icon in the top right corner on my home screen. I cant figure out what in the app is causing it. I need...

Newbie

Plan Premium Country  United States Device Samsung Galaxy S7 Operating System Android   My Question or Issue  The spotify app icon is showing a notification icon in the top r...

Alfredo

Roadie

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Cannot shuffle by Artist from downloaded playlist

PlanPremium (Student)CountryUSDeviceGoogle Pixel 2Operating SystemAndroid Oreo 8.1.0 My Question or Issue Has the feature and/or option to search a playlist by a specific artist and then be able to shuffle songs filtered to that specific artist been ...

Newbie

Plan Premium (Student) Country US Device Google Pixel 2 Operating System Android Oreo 8.1.0   My Question or Issue  Has the feature and/or option to search a playlist by a specifi...

thnkwthprtls

Regular

779 Views

2 replies

1 likes

  • 779 Views
  • 2 replies
  • 1 likes

Superuser Contribution Fast Forward (not skip).

PlanFree/PremiumCountryCanada Operating System Galaxy S9+Oreo 8.0 My Question or Issue Is it possible to add Fast Forward & Fast Rewind to Spotify for Android?

Roadie

Plan Free/Premium Country Canada      Operating System   Galaxy S9+ Oreo 8.0    My Question or Issue   Is it possible to add Fast Forward & Fast Re...

Guido

Spotify Legend

24945 Views

3 replies

5 likes

  • 24945 Views
  • 3 replies
  • 5 likes