Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry Device(Samsung Galaxy J7 Pro)Operating System(Android Nougat) My Question or Issue Dear my fellow Spotify friends, I have an issue here.I'm premium member. I downloaded the music into my "song" tab. But, somehow the song can't auto...
Plan Premium Country Device (Samsung Galaxy J7 Pro) Operating System (Android Nougat) My Question or Issue Dear my fellow Spotify friends, I have an issue here. I'm pre...
Newbie
478 Views
1 replies
0 likes
Mi problema es que cuando pongo play a una canción arriba de la imagen de portada me dice por ejemplo: ( [◇] (nombre de la playlist) de kmshy8sgah3aljd9jfo0 en vez de mi nombre).PlanPremiumCountry ArgentinaDevice(Samsung galaxy J7 2016)Operating Syst...
Mi problema es que cuando pongo play a una canción arriba de la imagen de portada me dice por ejemplo: ( [◇] (nombre de la playlist) de kmshy8sgah3aljd9jfo0 en vez de mi nombre). Plan Premium Coun...
348 Views
0 replies
0 likes
PlanPremiumCountry UsDeviceLg V20Operating SystemAndroid My Question or IssueRandomly throughout my songs Spotify will lower the song volume also but rarely will stop the music. I disabled the "Normalize Volume" setting and I'm still having the issue...
Plan Premium Country Us Device Lg V20 Operating System Android My Question or Issue Randomly throughout my songs Spotify will lower the song volume also but rarely will stop th...
376 Views
0 replies
0 likes
PlanPremium My Question or IssueFirst tried Spotify today and bought a premium for 3 months. I loved the 3 "Daily Mix" playlists that it made for me when i first chose the artists that i like. After downloading all the songs from one of the daily mix...
Plan Premium My Question or Issue First tried Spotify today and bought a premium for 3 months. I loved the 3 "Daily Mix" playlists that it made for me when i first chose the artists that i...
583 Views
0 replies
0 likes
Hi everyone, The new UI is really clean but it still feels exactly the same. I was checking Behance as I usually do and came across this concept by Gabrielle Nguyen:https://www.behance.net/gallery/56534635/Spotify-UI-Redesign-Concept It was nice and ...
Hi everyone, The new UI is really clean but it still feels exactly the same. I was checking Behance as I usually do and came across this concept by Gabrielle Nguyen: https://w...
812 Views
0 replies
2 likes
PlanPremiumCountry United statesDeviceAlcatel pulsemixOperating System My Question or Issue I'll be listening to Spotify at home and or in my car and all of a sudden what I'm listening to stops and music starts playing from Walters iphone, I don't kn...
Plan Premium Country United states Device Alcatel pulsemix Operating System My Question or Issue I'll be listening to Spotify at home and or in my car and all of a...
Roadie
614 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceOneplus 5TOperating SystemAndroid NMy Question or Issue When I open my spotify, it shows a bunch of these albums in the playlist history that I've never even seen before, and it overshadows all the songs that I actually wa...
Plan Premium Country USA Device Oneplus 5T Operating System Android N My Question or Issue When I open my spotify, it shows a bunch of these albums in the playlist history t...
Roadie
420 Views
1 replies
0 likes
I am a little composer by myself and what to upload my own work for other users (and also for myself to combine it with other work) however it is not clear how I can upload my own music on the Spotify database...
I am a little composer by myself and what to upload my own work for other users (and also for myself to combine it with other work) however it is not clear how I can upload my own music on the ...
Spotify Star
1078 Views
3 replies
1 likes
I want to listen to songs I want to hear of course. Now I see songs like German artist Peter Fox and Japanese composer Koji Kondo. However, I can't play it. It is Graye in stead of white (the text) what am I doing wrong and how can I fix this.
I want to listen to songs I want to hear of course. Now I see songs like German artist Peter Fox and Japanese composer Koji Kondo. However, I can't play it. It is Graye in stead of white (the text) w...
Casual Listener
563 Views
1 replies
0 likes
Sony Xperia XA1 UltraAndroid Oreo (8.0.0) For the past several weeks I've been getting the red Software Update notification on mobile: Software Update. Your device needs updating! Spotify requires Android version 4.1 or above. To continue listening, ...
Sony Xperia XA1 Ultra Android Oreo (8.0.0) For the past several weeks I've been getting the red Software Update notification on mobile: Software Update. Your device n...
Newbie
955 Views
1 replies
1 likes
PlanPremiumCountry IrelandDeviceSamsung Operating SystemAndroid My Question or Issue I can't find episodes on a podcast past 86. It won't let me scroll down to the first episode. Was wondering how to fix this.
Plan Premium Country Ireland Device Samsung Operating System Android My Question or Issue I can't find episodes on a podcast past 86. It won't let me scroll down to...
756 Views
0 replies
1 likes
I bought a 128 GB SD card for my Android 7 tablet with the pupose of storing offline content from Spotify. I listen to music in Extreme quality and have large playlists. This takes up a lot of space. I searched, and found this link:https://support.sp...
I bought a 128 GB SD card for my Android 7 tablet with the pupose of storing offline content from Spotify. I listen to music in Extreme quality and have large playlists. This takes up a lot of space....
Regular
2466 Views
5 replies
0 likes
PlanPremiumCountry CanadaDevice(Pixel)Operating System(Android Oreo) My Question or Issue After I deleted/Reinstaled Spotify, I can no longer play any of my songs from Local Files. The songs themselves appear as faded grey. However, I tried playing t...
Plan Premium Country Canada Device (Pixel) Operating System (Android Oreo) My Question or Issue After I deleted/Reinstaled Spotify, I can no longer play any ...
Community Legend
585 Views
1 replies
0 likes
PremiumBrasilMotorola G6Android 8.0 Oreo Quando troquei o botão virtual pelo modo "moto" o spotify ficou com uma faixa preta no inferior do aplicativo
Premium Brasil Motorola G6 Android 8.0 Oreo Quando troquei o botão virtual pelo modo "moto" o spotify ficou com uma faixa preta no inferior do aplicativo
Spotify Star
1939 Views
1 replies
1 likes
Hello! I was hoping to find some help with my spotify. When i have my bluetooth headset connected and playing music on them, i still can't see the bluetooth device in the menu below the pause button. So when i get in my car for example and listen to ...
Hello! I was hoping to find some help with my spotify. When i have my bluetooth headset connected and playing music on them, i still can't see the bluetooth device in the menu below the pause button....
1405 Views
0 replies
0 likes
Hi, I formated my SD card as a portable drive to get the "Storage" setting in the Spotify app, but whenever I turn off and on again my phone, all my downloaded songs are gone and no storage is selected in the "Storage" setting. It is really frustrati...
Hi, I formated my SD card as a portable drive to get the "Storage" setting in the Spotify app, but whenever I turn off and on again my phone, all my downloaded songs are gone and no storage is select...
Regular
911 Views
2 replies
0 likes
None of the below information is required. However, the more PlanFreeCountry UkDevice(Sony Xperia xa1) My Question or IssueI can't skip any song! It's been more than an hour and all my skips haven't renewed. Also, I have two playlists that have at le...
None of the below information is required. However, the more Plan Free Country Uk Device (Sony Xperia xa1) My Question or Issue I can't skip any song! It's been more than a...
Roadie
523 Views
1 replies
0 likes
PlanFree/PremiumCountry USDevice(Google Pixel 2)Operating System(Android Oreo) My Question or Issue With the recent UI update, I can no longer access the song list in my library. I have access to Playlists, Artists, Albums, and Podcasts, but often ti...
Plan Free/Premium Country US Device (Google Pixel 2) Operating System (Android Oreo) My Question or Issue With the recent UI update, I can no longer access the song ...
Roadie
1544 Views
1 replies
2 likes
PlanPremiumCountry CanadaDeviceSamsung Galaxy s7Operating SystemAndroid Oreo My Question or IssueIs it possible to wipe my phone, reinstall spotify and have it detect the offline songs saved to my SD card? I have about 30 gigabytes downloaded and I w...
Plan Premium Country Canada Device Samsung Galaxy s7 Operating System Android Oreo My Question or Issue Is it possible to wipe my phone, reinstall spotify and have it detect th...
404 Views
0 replies
0 likes
PlanPremiumCountry CanadaDeviceSamsung Galaxy s7Operating SystemAndroid Oreo My Question or Issue I'm looking to do a factory reseet on my phone, but I would like to keep my downloaded songs on my SD card. I have hit the limit of downloaded songs, an...
Plan Premium Country Canada Device Samsung Galaxy s7 Operating System Android Oreo My Question or Issue I'm looking to do a factory reseet on my phone, but I would like to ...
Roadie
477 Views
1 replies
0 likes
