Online and Offline Mode

Reply

Online and Offline Mode

13_-5x36hnf5h
Newbie

Plan

Premium for Family

Country

 Indonesia

Device

Samsung Galaxy A7 (2016)

Operating System

Android 7 (Nougat)

 

My Question or Issue

 I re-installed Spotify app on my phone yesterday and since then, it shows offline mode. I use full mobile data and sometimes switched to Wifi, but my Spotify app keeps showing that I am on offline mode. I have checked the options menu and make sure the offline tab is off. can someone help?

3 Replies

Re: Online and Offline Mode

Billy-J
Rock Star 23
Rock Star 23

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Billy-JRock Star 23
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Note: I'm not a Spotify employee.

Re: Online and Offline Mode

moksha_1
Casual Listener

I have a motorola g6 plus and spotify keeps going offline several times a day. I've reinstalled, logged out all instances, deleted cache and so on. This is really annoying and Im looking at alternatives to spotify.

Re: Online and Offline Mode

Billy-J
Rock Star 23
Rock Star 23

@moksha_1@13_-5x36hnf5h -

 

Thanks for the reply. Next step you can try, is to check for pending updates, and try to use another account, or if you have another android device with the similar specs, try to sign in on there. 

 

There is also some more information by visiting this Spotify answer.

 

Let me know how this goes! 

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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