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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5883 Views

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Where has gone the beautiful display?

Spotify on android, premium subscription. France. Hi, just a few days ago Spotify looked beautiful on my android phone. The music playing cover was full screen, with big enough text so I can see it in the car easily. The home screen was pretty too, w...

Music Fan

Spotify on android, premium subscription. France.    Hi, just a few days ago Spotify looked beautiful on my android phone. The music playing cover was full screen, with big enough text so...

346 Views

0 replies

0 likes

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Spotify taking up 5GB with 'Offline Mode' turned off

Why is Spotify taking up 5GB or more with 'Offline Mode' turned off? I have to clear cache every week to get my space back, it's ridiculous! I'm suprised the app doesn't have a limit option for how much cache data Spotify can take up (or) an option t...

Newbie

Why is Spotify taking up 5GB or more with 'Offline Mode' turned off? I have to clear cache every week to get my space back, it's ridiculous!   I'm suprised the app doesn't have a lim...

858 Views

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Solved!! Spotify VERY slow.

My Spotify app has been extremely slow lately, songs won't play for seconds after I click them and music doesn't play/pause for long pauses after I click on the button. Using S7 Edge Android Oreo.

Casual Listener

My Spotify app has been extremely slow lately, songs won't play for seconds after I click them and music doesn't play/pause for long pauses after I click on the button. Using S7 Edge Android Oreo. &...

Nico

Community Legend

10534 Views

1 replies

1 likes

smartphone
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Can't Pause

PlanPremiumCountryUnited StatesDeviceHTC One m8, HTC 10, Samsung Galaxy s8Operating SystemAndroid 8.0 Oreo My Question or IssueWhen I press the pause button in the Spotify Android app, it often does not respond and the song keeps playing for up to a ...

Newbie

Plan Premium Country United States Device HTC One m8, HTC 10, Samsung Galaxy s8 Operating System Android 8.0 Oreo   My Question or Issue When I press the pause button in the Spotify An...

1487 Views

0 replies

6 likes

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Taylor Swift error

Unable to play any of her songsPlanFree/PremiumCountry BrasilDeviceMoto G5s PlusOperating SystemAndroid My Question or Issue Error when I try to play taylor swift

Visitor

Unable to play any of her songs Plan Free/Premium Country  Brasil Device Moto G5s Plus Operating System Android   My Question or Issue  Error when I try to play taylor swift

493 Views

0 replies

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Superuser Contribution Spotify had Stopped working. Close App?

PlanFree/PremiumCountry DeviceSamsung 8+Operating SystemAndroid My Question or Issue App ahuts after opening. I have reinstalled, cleared cache, redownloaded, restarted, shut down, uninstalled and reinstalled the app. It has not been working wince th...

Gig Goer

Plan Free/Premium Country   Device Samsung 8+ Operating System Android   My Question or Issue  App ahuts after opening. I have reinstalled, cleared cache, redownloaded, resta...

SergioDavid

Roadie

749 Views

1 replies

0 likes

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Kindle fire: Suddenly no link to podcasts in Library

Up until about a month ago, when I went to my Library in the Kindle Spotify app, there was a link to podcasts. But now, even when I follow one, that link is no longer there. What's going on? I still have it on my Samsung Galaxy 7.

Regular

Up until about a month ago, when I went to my Library in the Kindle Spotify app, there was a link to podcasts. But now, even when I follow one, that link is no longer there. What's going on? I still ...

muharana

Regular

708 Views

2 replies

1 likes

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  • 1 likes

Deleted Library and Playlists

PlanPremiumCountry USADeviceMotorola G5sOperating SystemAndroid Oreo My Question or Issue I got logged out of the app for some reason and I relogged in and all my saved songs and Playlists are gone. Am I the only person this happened to? Thabks in ad...

Newbie

Plan Premium Country  USA Device Motorola G5s Operating System Android Oreo   My Question or Issue  I got logged out of the app for some reason and I relogged in and all...

236 Views

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Superuser Contribution No more of Repeat tracks

Since the forced update on my app. I don't see repeat all tracks button anymore. Why is it gone? Is there a way to get it to repeat ?

Newbie

Since the forced update on my app. I don't see repeat all tracks button anymore.  Why is it gone? Is there a way to get it to repeat ?   

SergioDavid

Roadie

524 Views

1 replies

0 likes

Android
Playlists
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Superuser Contribution When searching for songs in playlist, app plays songs in playlist order and not search order

PlanPremiumCountryUSA DeviceLG V10 Operating SystemAndroid Nougat My Question or Issue So I have a playlist of songs that I grew up with. It is not organized in any specific order. When searching for something in particular, like Fleetwood Mac in the...

Regular

Plan Premium Country USA   Device LG V10   Operating System Android Nougat   My Question or Issue   So I have a playlist of songs that I grew up with. It is not organ...

SgtStrawberry

Regular

630 Views

2 replies

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Superuser Contribution New releases by genre not appearing on app

PlanFreeCountry U.S.DeviceGalaxy S9 Since the update, I have not been able to see new releases by genre on the android app. I noticed that the section for new albums under the K-Pop genre disappeared after the update, but it still appeared on my frie...

Casual Listener

Plan Free Country  U.S. Device Galaxy S9   Since the update, I have not been able to see new releases by genre on the android app. I noticed that the section for new albums under the...

SergioDavid

Roadie

635 Views

1 replies

0 likes

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Skipping song.

Premium, Latvia, Samsung Galaxy S7, Android.I spent around an hour looking for a song: Jay-Z, Alicia Keys - Empire of State Mind, later when I found it I put it on my own Spotify playlist. When it was supposed to play next, it just automatically skip...

Casual Listener

Premium, Latvia, Samsung Galaxy S7, Android. I spent around an hour looking for a song: Jay-Z, Alicia Keys - Empire of State Mind, later when I found it I put it on my own Spotify playlist. When it ...

lubos

Roadie

1399 Views

2 replies

0 likes

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Superuser Contribution Unfortunately, Spotify has stopped message on Android tablet

PlanFree/PremiumCountry DeviceMedion LifetabOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device Medion Lifetab Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

SergioDavid

Roadie

718 Views

1 replies

0 likes

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Superuser Contribution I dont see albums but my friends seeing

PlanFree/PremiumCountry England DeviceSamsung A5 2017Operating System(ANDORID My Question or Issue Hey I have question. I dont see albums mu favorite band but my friends seeying everything we have both premium and I dont know why I can't listen music

Casual Listener

Plan Free/Premium Country  England  Device Samsung A5 2017 Operating System (ANDORID   My Question or Issue  Hey I have question. I dont see albums mu favorite band but ...

t1-qqub_sl8f9

Casual Listener

811 Views

2 replies

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Músicas que só tocam no pc

Tenho uma playlist, e vira e mexe tem várias músicas indisponíveis no celular. Aí tenho que ir no app do pc e tirar. Só que percebi uma vez que as mesmas músicas que estão indisponíveis no app do android, estão disponíveis na minha playslit no app do...

Casual Listener

  Tenho uma playlist, e vira e mexe tem várias músicas indisponíveis no celular. Aí tenho que ir no app do pc e tirar. Só que percebi uma vez que as mesmas músicas que estão indisponíveis no ap...

raissavitari

Casual Listener

774 Views

2 replies

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Solved!!Superuser Contribution Músicas indisponíveis

Tenho uma playlist que de vez em quando, algumas músicas ficam cinza, ou seja, indisponíveis, aí tenho que abrir o app no pc e tirar. Só que as músicas estão disponíveis de maneira geral no spotify, só na minha playlist que depois de alguns dias que ...

Casual Listener

Tenho uma playlist que de vez em quando, algumas músicas ficam cinza, ou seja, indisponíveis, aí tenho que abrir o app no pc e tirar. Só que as músicas estão disponíveis de maneira geral no spotify, ...

raissavitari

Casual Listener

3641 Views

2 replies

0 likes

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Superuser Contribution volume going up and down by itself

PlanPremiumCountryUSA DeviceSamsung Galaxy S6Operating SystemAndroid 7 My Question or Issue

Newbie

Plan Premium Country USA  Device Samsung Galaxy S6 Operating System Android 7   My Question or Issue  

SergioDavid

Roadie

677 Views

1 replies

0 likes

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How to change the name that appear in my account

Hello everyone I am a premuim user I want to change the name that appear to other user In my case Souf The pic explain all

Newbie

Hello everyone  I am a premuim user  I want to change the name that appear to other user  In my case  Souf  The pic explain all   

user-removed

Not applicable

682 Views

2 replies

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Since Support is absolutely useless. Maybe someone here will know what's going on.

I used to have my Spotify connected to my Google home. Sold it a long time ago and now someone is somehow accessing it and playing without having my phone? It keeps showing a connection to the speaker and the song keeps changing. I changed passwords ...

Newbie

I used to have my Spotify connected to my Google home. Sold it a long time ago and now someone is somehow accessing it and playing without having my phone? It keeps showing a connection to the speake...

Joe

Community Legend

617 Views

1 replies

0 likes

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Superuser Contribution How can i look my own profile and my friend's profile who i following

PlanFreeDeviceSony Xz1My Question or Issue How can i find my own profile and my friend's profile who i following on Android?

Newbie

  Plan Free Device Sony Xz1 My Question or Issue  How can i find my own profile and my friend's profile who i following on Android? 

SergioDavid

Roadie

571 Views

1 replies

0 likes

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