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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

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Major issues with Spotify on Android

PlanPremiumCountry USADeviceOnePlus 5Operating SystemAndroid 8.1.0 Spotify App Version:8.4.61.683 armV7 My Question or Issue Ever since upgrading to the latest Android Spotify app, there are a few issues with it: * The first issue is that the playlis...

Newbie

Plan Premium Country  USA Device OnePlus 5 Operating System Android 8.1.0   Spotify App Version: 8.4.61.683 armV7   My Question or Issue  Ever since upgrading to the ...

1434 Views

0 replies

3 likes

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Superuser Contribution Unable to sign in after being signed out while being offline

PlanPremium DeviceMotorola G5s PlusOperating SystemAndroid 7.1.1 My Question or Issue So, I was on holiday where I was using a shared network. Therefore I had to put Spotify on offline to avoid having it downloading songs. Not a problem for me, yet. ...

Casual Listener

Plan Premium  Device Motorola G5s Plus Operating System Android 7.1.1   My Question or Issue  So, I was on holiday where I was using a shared network. Therefore I had to put Sp...

Alfredo

Roadie

445 Views

1 replies

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Superuser Contribution Random Playlist That Isn't Mine Appears As App

PlanPremiumCountryUSADeviceSamsung S7 My Question or IssueOne day a random playlist that I didn't create appeared on the homescreen of my Android S7 phone as an app or shortcut directly to the music. Is it possible for a friend or someone to have sen...

Newbie

Plan Premium Country USA Device Samsung S7   My Question or Issue One day a random playlist that I didn't create appeared on the homescreen of my Android S7 phone as an app or shortcut d...

Alfredo

Roadie

500 Views

1 replies

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Superuser Contribution Sharing to Instagram Stories is not available.

PlanPremiumCountryTurkey DeviceOnePlus 5TOperating SystemAndroid Oreo My Question or IssueAs of today, I still cannot see the option to share songs from Spotify to Instagram Stories. My OS and Android versions are 5.1.3 Oxygen OS and 8.1.0 Android. A...

Newbie

Plan Premium Country Turkey   Device OnePlus 5T Operating System Android Oreo   My Question or Issue As of today, I still cannot see the option to share songs from Spotify t...

Alfredo

Roadie

2706 Views

1 replies

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Is it possible to change the vibe of daily mix manually?

So I was thinking would it be possible to change the Daily Mix if I just keep banning all artists from it? My daily mix 1 was pretty much made up with songs I've listened probably 100 times already. So I started to ban those favorite artists and even...

Visitor

So I was thinking would it be possible to change the Daily Mix if I just keep banning all artists from it? My daily mix 1 was pretty much made up with songs I've listened probably 100 times already. ...

Loxer

Community Legend

358 Views

1 replies

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Notification Bar

Why is it when I pause my music, the playback bat disappears from my notification bar. Help. It's frustrating

Regular

Why is it when I pause my music, the playback bat disappears from my notification bar. Help. It's frustrating 

Loxer

Community Legend

790 Views

5 replies

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Solved!!Superuser Contribution Streaming quality "extreme" gone / replaced

Hi guys Noticed that the streaming setting "extreme" is gone...and a new one has appeared "very high".Been reading conflicting report of the bitrate for the new "very high" setting.Please confirm the bitrate

Regular

Hi guys    Noticed that the streaming setting "extreme" is gone...and a new one has appeared "very high". Been reading conflicting report of the bitrate for the new "very high" setting. ...

Alfredo

Roadie

6633 Views

7 replies

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Help me ._.

How i fix this

Regular

How i fix this

Zaki100

Regular

426 Views

1 replies

0 likes

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Solved!! Music pauses in the middle of song

PlanPremiumCountryAustria DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueHi! When when I want to hear my playlist it always stops in the middle of EVERY song! I have to unlock my phone and press again play. My internet is work...

Newbie

  Plan Premium Country Austria   Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue Hi! When when I want to hear my playlist it always stops ...

Loxer

Community Legend

645 Views

1 replies

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Can't select Extreme Quality on download options.

PlanPremiumCountryBrazil DeviceSamsumg Galaxy J7 So, basically I can no longer set the download quality to extreme, it has disappeared and the highest quality is now "Very High". I'm aware of the other similar thread, however, people there are talkin...

Newbie

  Plan Premium Country Brazil   Device Samsumg Galaxy J7     So, basically I can no longer set the download quality to extreme, it has disappeared and the highest qualit...

Loxer

Community Legend

1015 Views

1 replies

0 likes

extreme
quality
quality sound
very high
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Superuser Contribution Bad quality of the sound

My songs in spotify sound terrible, with an echo and the voice sounds far away like faded and the bass sounds louder but my other apps like youtube and netflix sound perfectly fine, please help! My account is premium!

Casual Listener

My songs in spotify sound terrible, with an echo and the voice sounds far away like faded and the bass sounds louder but my other apps like youtube and netflix sound perfectly fine, please help! My a...

dedo1911

Newbie

57916 Views

22 replies

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Is this a bug lol

 My Question or Issue Look at the pic

Regular

  My Question or Issue  Look at the pic

Zaki100

Regular

1659 Views

25 replies

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Android app is unresponsive

None of the functions are working. I get a black screen and can't seem to navigate beyond the first track I select. Everything after that is unresponsive pixel2 on latest version

Casual Listener

None of the functions are working. I get a black screen and can't seem to navigate beyond the first track I select. Everything after that is unresponsive   pixel2 on latest version   &n...

martinmcnulty

Casual Listener

621 Views

2 replies

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Spotify premium won't download music

PlanPremiumCountry NetherlandsDeviceOneplus 6Operating SystemAndroid 8.1 My Question or Issue I have a premium account and i Just bought the oneplus 6. But he won't download the music for the offline modus. He never had a problem with that's before (...

Casual Listener

  Plan Premium Country  Netherlands Device Oneplus 6 Operating System Android 8.1   My Question or Issue  I have a premium account and i Just bought the oneplus 6. But ...

Marijeeew

Casual Listener

3872 Views

4 replies

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Controls too small

Specifically, the controls in the push notification menu (I don't know the exact term). For quite some time now the skip buttons are half the diameter of a penny on my phone. 5/10 cases I either hit the wrong button or the app opens instead. It's rea...

Roadie

Specifically, the controls in the push notification menu (I don't know the exact term). For quite some time now the skip buttons are half the diameter of a penny on my phone. 5/10 cases I either hit ...

Loxer

Community Legend

735 Views

1 replies

0 likes

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Is this a bug

I have premium and have news version of spoti

Regular

I have premium and have news version of spoti

Zaki100

Regular

309 Views

1 replies

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Gear S3 auto switch networks

PlanFree/PremiumCountry DeviceS9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJust picked up a gear S3 and got the spotify app all set up. One question i have is does it auto switch from wifi to 4g and vice versa? I see ...

Casual Listener

Plan Free/Premium Country   Device S9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Just picked up a gear S3 and got the spotify app all set...

Loxer

Community Legend

477 Views

3 replies

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Radio and Playlist queue compared to Google Music

PlanPremiumCountrySouth AfricaDevice(Samsung Galaxy S8Operating System(Android Oreo) My Question or IssueWhen you start a Radio you cannot see the playlist queue. This becomes an irritation especially when you add songs to the queue, as you want to s...

Newbie

Plan Premium Country South Africa Device (Samsung Galaxy S8 Operating System (Android Oreo)   My Question or Issue When you start a Radio you cannot see the playlist queue. This b...

Loxer

Community Legend

323 Views

1 replies

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Superuser Contribution Filtering... again

On Android 6.0, Galaxy S6 Filtering stopped working again. This thing has been on and off for months now. It gets fixed in one update, and then when a new version comes out, filters stop working again. It's really frustrating. You should really give ...

Casual Listener

On Android 6.0, Galaxy S6   Filtering stopped working again.  This thing has been on and off for months now.  It gets fixed in one update, and then when a new version comes out, filt...

Alfredo

Roadie

385 Views

1 replies

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Superuser Contribution How do I list what album songs come from?

I want to know how to see what album songs come from on my S8 but I haven't found an option for that. If I can't list it; is there a way to go to its album?

Newbie

I want to know how to see what album songs come from on my S8 but I haven't found an option for that. If I can't list it; is there a way to go to its album?

Alfredo

Roadie

313 Views

1 replies

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