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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387275 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8039 Views

0 replies

7 likes

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Spotify does not want to download songs

PlanPremiumCountry PolandDeviceZTEOperating SystemAndroidMy Question or IssueHey, i have a little problem with my Spotify. I turned ON my Data Transmision because i want download some tracks, when i go in to my play list i pushed the button to downlo...

Newbie

  Plan Premium Country  Poland Device ZTE Operating System Android My Question or Issue Hey, i have a little problem with my Spotify. I turned ON my Data Transmision because i wan...

Loxer

Community Legend

441 Views

1 replies

0 likes

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Solved!! Offline listening

I'm going to buy a premium (in Finland) so I can listen to music on the airplane. I have a honor 8 lite and i have this weird new version of spotify were my playlists don't have that offline button on top of them, so how am i supposed to download the...

Newbie

I'm going to buy a premium (in Finland) so I can listen to music on the airplane. I have a honor 8 lite and i have this weird new version of spotify were my playlists don't have that offline button o...

Loxer

Community Legend

904 Views

1 replies

0 likes

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Storage not freeing up after unsyncing downloaded playlists.

PlanPremium CountryUSA DeviceMotorola Moto Z2 ForceOperating SystemAndroid 8.0.0 Spotify Version8.4.62.490 Ok, so ever since the removal of the button to removal all deleted playlists, I have not been able to free up space. For some reason, I have no...

Regular

  Plan Premium   Country USA   Device Motorola Moto Z2 Force Operating System Android 8.0.0   Spotify Version 8.4.62.490   Ok,  so ever since the removal ...

Loxer

Community Legend

690 Views

1 replies

0 likes

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Solved!!Superuser Contribution separate option for deleting only the cache music

Can we have a separate option for deleting only the cache music for Android? I don't want to delete the music i specifically downloaded, when i actually only need to delete the cache data that is clogging up my storage. Thanks

Visitor

  Can we have a separate option for deleting only the cache music for Android? I don't want to delete the music i specifically downloaded, when i actually only need to delete the cache data tha...

user-removed

Not applicable

2791 Views

2 replies

0 likes

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Superuser Contribution Randomly stops playing

My Question or Issue Spotify just stops randomly when playing. I can go and push play and it starts again, but sometimes it stops more than once in a single song. I've uninstalled and reinstalled spotify and it still does it. How can I correct this? ...

Casual Listener

    My Question or Issue  Spotify just stops randomly when playing. I can go and push play and it starts again, but sometimes it stops more than once in a single song. I've uninstal...

Alfredo

Roadie

1263 Views

3 replies

1 likes

  • 1263 Views
  • 3 replies
  • 1 likes

Private Session

PlanPremiumCountryUK DeviceSamsung Galaxy 9 My Question or Issue Why can I not get my spotify app into a private session it says social unavailable?

Newbie

Plan Premium Country UK   Device Samsung Galaxy 9   My Question or Issue  Why can I not get my spotify app into a private session it says social unavailable?

Loxer

Community Legend

947 Views

1 replies

0 likes

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Superuser Contribution Spotify on Samsung Gear S3

PlanPremiumCountry U.S.DeviceSamsung Gear S3Operating System My Question or IssueThe app on the Samsung Gear S3 smart watch should be able to shuffle offline. For the longest time we have needed to be online to shuffle and I think this should be fixe...

Casual Listener

Plan Premium Country  U.S. Device Samsung Gear S3 Operating System   My Question or Issue The app on the Samsung Gear S3 smart watch should be able to shuffle offline. For the long...

premde_laprem

Casual Listener

516 Views

2 replies

0 likes

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Superuser Contribution email address rejected

Hi,I just downloaded Spotify for my tablet.When trying to log in by username (not via Facebook), I start typing in my email address, but as soon as I hit the '@' key, a red message says I need a username (as in not an email address). I have no idea w...

Casual Listener

    Hi, I just downloaded Spotify for my tablet. When trying to log in by username (not via Facebook), I start typing in my email address, but as soon as I hit the '@' key, a red messag...

SergioDavid

Roadie

500 Views

1 replies

0 likes

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Superuser Contribution Spotify and google home problems

It really pisses me off when spotify and google home products dont talk to each other after intial setup. This is not an isolated occurrence, it happens far too often when spotify doesnt recognizes the device (all exsisting). You guys need to sort**b...

Regular

 It really pisses me off when spotify and google home products dont talk to each other after intial setup. This is not an isolated occurrence, it happens far too often when spotify doesnt recogn...

SergioDavid

Roadie

401 Views

1 replies

0 likes

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Superuser Contribution Triple click headset middle button to skip to previous track

Hi! For some odd reason triple pressing the headset middle button skips two tracks forward. Instead of this it should skip to either the beginning of current track or to previous track. Latest Spotify, Android Oreo 8.1. Please fix.Thanks.

Composer

  Hi!   For some odd reason triple pressing the headset middle button skips two tracks forward. Instead of this it should skip to either the beginning of current track or to previous tra...

SergioDavid

Roadie

836 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Need to redownload songs everyday

PlanPremiumCountry GermanyDeviceHuawei Mate 9Operating SystemAndroid Oreo My Question or Issue For a couple of days ago I have to redownload random songs of my playlists everyday. Is it because of a sync problem or something?

Casual Listener

Plan Premium Country  Germany Device Huawei Mate 9 Operating System Android Oreo   My Question or Issue  For a couple of days ago I have to redownload random songs of my...

Noah

Spotify Star

1674 Views

1 replies

0 likes

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  • 1 replies
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Minha conta está comprometendo o uso do aplicativo

PlanPremiumCountryBrazilDeviceMoto E4Operating SystemAndroid 7.1 My Question or IssueMeu aplicativo está muito lento quando logado com minha conta, o app fica muito travado, demora muito pra acessar minha biblioteca e fazer pesquisas, dar play nas mú...

Casual Listener

Plan Premium Country Brazil Device Moto E4 Operating System Android 7.1   My Question or Issue Meu aplicativo está muito lento quando logado com minha conta, o app fica muito travado, ...

Bittencourt

Spotify Star

666 Views

4 replies

0 likes

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Superuser Contribution Daily Mix and the selection of songs in them

PlanPremiumCountryRussia DeviceHonor 8Operating SystemAndroid 7.0 My Question or Issue I apologize for the spelling, I used Google Translate.When I was an ordinary user and used a free version (to test the application's features, etc.), I added a few...

Regular

Plan Premium Country Russia   Device Honor 8 Operating System Android 7.0   My Question or Issue  I apologize for the spelling, I used Google Translate. When I was an ordin...

NotFunnyMan

Regular

460 Views

2 replies

0 likes

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music timeout

PlanPremiumCountryRomania Operating SystemAndroid Oreo My Question or IssueI can't find the music timeout option. I thought there was one. Is it even included?

Visitor

Plan Premium Country Romania   Operating System Android Oreo   My Question or Issue I can't find the music timeout option. I thought there was one. Is it even included? 

user-removed

Not applicable

508 Views

2 replies

0 likes

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Solved!! Question About Lyric Availability on Spotify

PlanPremiumCountryUSA DevicePretty sure it was Sony smart TV, might have been my PS4Operating SystemAndroid or whatever PS4 OS is called, but app is identical on bothMy Question or Issue The other day after leaving Spotify on, I returned to see song ...

Casual Listener

Plan Premium Country USA  Device Pretty sure it was Sony smart TV, might have been my PS4 Operating System Android or whatever PS4 OS is called, but app is identical on both M...

Sajiky

Casual Listener

1847 Views

2 replies

1 likes

  • 1847 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify says my music isn't downloaded even though it is still in my phone

PlanPremiumCountry United StatesDeviceMoto 5GOperating SystemAndroid My Question or Issue This happens quite often and I'm honestly tired of it and can't find a to it. Pretty much what happens is if my phone ever dies from forgetting to charge it or ...

Newbie

Plan Premium Country  United States Device Moto 5G Operating System Android   My Question or Issue  This happens quite often and I'm honestly tired of it and can't find a to ...

Jayowend

Casual Listener

526 Views

2 replies

0 likes

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Superuser Contribution Playlist playback

I'm in the US, have a premium account, and I have the lg g7. (Android) I want to know why when I'm playing playlists that I made the music will stop playing and a song not on my list will start. When I open up the app it says that it is playing on we...

Newbie

I'm in the US, have a premium account, and I have the lg g7. (Android) I want to know why when I'm playing playlists that I made the music will stop playing and a song not on my list will start. When...

Alfredo

Roadie

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
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Superuser Contribution Offline music

PlanPremiumCountry TurkeyDeviceSony Xperia Z3Operating SystemAndroid 6.0.1 My Question or Issue Spotify files are still in my phone memory but in spotify my offline music dont seem

Visitor

Plan Premium Country  Turkey Device Sony Xperia Z3 Operating System Android 6.0.1   My Question or Issue  Spotify files are still in my phone memory but in spotify my offline...

Alfredo

Roadie

597 Views

1 replies

0 likes

  • 597 Views
  • 1 replies
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Solved!! Are There 2 Different Spotify Apps...?

Spotify there's seems to be 2 different types of Spotify Apps out there to download...one from Google Play has the same exact features I stopped using the App, to begin with..."No Explicit Lyric" button...the one App my 16 yo son has he downloaded fr...

Newbie

Spotify there's seems to be 2 different types of Spotify Apps out there to download...one from Google Play has the same exact features I stopped using the App, to begin with..."No Explicit Lyric" but...

Loxer

Community Legend

3122 Views

1 replies

0 likes

  • 3122 Views
  • 1 replies
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Superuser Contribution Spotify pauses in less then a second after hitting play

PlanPremiumCountry DeviceHappens on Any and All (mostly using Huawei P9) My Question or Issue Issue is that all of a sudden I cant listen to music anymore.I hit play and less than a second later spotify is in pause mode. I have to restart all devices...

Casual Listener

Plan Premium Country   Device Happens on Any and All (mostly using Huawei P9)     My Question or Issue  Issue is that all of a sudden I cant listen to music anymore. I h...

pitrzusti

Newbie

599 Views

2 replies

1 likes

  • 599 Views
  • 2 replies
  • 1 likes