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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

396589 Views

547 replies

35 likes

Account
Free
  • 396589 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8467 Views

0 replies

7 likes

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Solved!! Problems with mobile app

PlanPremiumCountry CanadaDeviceLG G7Operating SystemAndroid On the mobile app, some complete albums don't even show up, other than the album title, yet on my PC, the whole album is visible

Casual Listener

Plan Premium Country  Canada Device LG G7 Operating System Android   On the mobile app, some complete albums don't even show up, other than the album title, yet on my PC, the whole...

Loxer

Community Legend

1301 Views

3 replies

0 likes

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  • 3 replies
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Spotify Connect devices not appearing unless I login to desktop client

PlanPremium DeviceOnePlus 3, OnePlus 5Operating SystemAndroid Oreo, MacOS 10.13 My Question or IssueI have the Spotify app installed on a first gen Amazon FireTV. I can connect to it via Spotify Connect, and play music just fine. The problem presents...

Newbie

Plan Premium   Device OnePlus 3, OnePlus 5 Operating System Android Oreo, MacOS 10.13   My Question or Issue I have the Spotify app installed on a first gen Amazon FireTV. I c...

1158 Views

0 replies

1 likes

Amazon FireTV
kef ls50 wireless
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Android - Playlists sorted by 'artist' sort songs alphabetically...

Hi there, Since a recent update, something has changed with playlists. By default, I sort my playlists by Artist. Previously, within each artist, their albums would sort in alphabetical order too, and then the songs within the album would sort in the...

Newbie

Hi there,   Since a recent update, something has changed with playlists.   By default, I sort my playlists by Artist. Previously, within each artist, their albums would sort in alphabet...

Smcdowell84

Newbie

990 Views

1 replies

3 likes

  • 990 Views
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  • 3 likes

Spotify does not want to download songs

PlanPremiumCountry PolandDeviceZTEOperating SystemAndroidMy Question or IssueHey, i have a little problem with my Spotify. I turned ON my Data Transmision because i want download some tracks, when i go in to my play list i pushed the button to downlo...

Newbie

  Plan Premium Country  Poland Device ZTE Operating System Android My Question or Issue Hey, i have a little problem with my Spotify. I turned ON my Data Transmision because i wan...

Loxer

Community Legend

452 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Offline listening

I'm going to buy a premium (in Finland) so I can listen to music on the airplane. I have a honor 8 lite and i have this weird new version of spotify were my playlists don't have that offline button on top of them, so how am i supposed to download the...

Newbie

I'm going to buy a premium (in Finland) so I can listen to music on the airplane. I have a honor 8 lite and i have this weird new version of spotify were my playlists don't have that offline button o...

Loxer

Community Legend

916 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Storage not freeing up after unsyncing downloaded playlists.

PlanPremium CountryUSA DeviceMotorola Moto Z2 ForceOperating SystemAndroid 8.0.0 Spotify Version8.4.62.490 Ok, so ever since the removal of the button to removal all deleted playlists, I have not been able to free up space. For some reason, I have no...

Regular

  Plan Premium   Country USA   Device Motorola Moto Z2 Force Operating System Android 8.0.0   Spotify Version 8.4.62.490   Ok,  so ever since the removal ...

Loxer

Community Legend

708 Views

1 replies

0 likes

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Solved!!Superuser Contribution separate option for deleting only the cache music

Can we have a separate option for deleting only the cache music for Android? I don't want to delete the music i specifically downloaded, when i actually only need to delete the cache data that is clogging up my storage. Thanks

Visitor

  Can we have a separate option for deleting only the cache music for Android? I don't want to delete the music i specifically downloaded, when i actually only need to delete the cache data tha...

user-removed

Not applicable

2801 Views

2 replies

0 likes

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Superuser Contribution Randomly stops playing

My Question or Issue Spotify just stops randomly when playing. I can go and push play and it starts again, but sometimes it stops more than once in a single song. I've uninstalled and reinstalled spotify and it still does it. How can I correct this? ...

Casual Listener

    My Question or Issue  Spotify just stops randomly when playing. I can go and push play and it starts again, but sometimes it stops more than once in a single song. I've uninstal...

Alfredo

Roadie

1287 Views

3 replies

1 likes

  • 1287 Views
  • 3 replies
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Private Session

PlanPremiumCountryUK DeviceSamsung Galaxy 9 My Question or Issue Why can I not get my spotify app into a private session it says social unavailable?

Newbie

Plan Premium Country UK   Device Samsung Galaxy 9   My Question or Issue  Why can I not get my spotify app into a private session it says social unavailable?

Loxer

Community Legend

965 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify on Samsung Gear S3

PlanPremiumCountry U.S.DeviceSamsung Gear S3Operating System My Question or IssueThe app on the Samsung Gear S3 smart watch should be able to shuffle offline. For the longest time we have needed to be online to shuffle and I think this should be fixe...

Casual Listener

Plan Premium Country  U.S. Device Samsung Gear S3 Operating System   My Question or Issue The app on the Samsung Gear S3 smart watch should be able to shuffle offline. For the long...

premde_laprem

Casual Listener

527 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution email address rejected

Hi,I just downloaded Spotify for my tablet.When trying to log in by username (not via Facebook), I start typing in my email address, but as soon as I hit the '@' key, a red message says I need a username (as in not an email address). I have no idea w...

Casual Listener

    Hi, I just downloaded Spotify for my tablet. When trying to log in by username (not via Facebook), I start typing in my email address, but as soon as I hit the '@' key, a red messag...

SergioDavid

Roadie

512 Views

1 replies

0 likes

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Superuser Contribution Spotify and google home problems

It really pisses me off when spotify and google home products dont talk to each other after intial setup. This is not an isolated occurrence, it happens far too often when spotify doesnt recognizes the device (all exsisting). You guys need to sort**b...

Regular

 It really pisses me off when spotify and google home products dont talk to each other after intial setup. This is not an isolated occurrence, it happens far too often when spotify doesnt recogn...

SergioDavid

Roadie

411 Views

1 replies

0 likes

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Superuser Contribution Triple click headset middle button to skip to previous track

Hi! For some odd reason triple pressing the headset middle button skips two tracks forward. Instead of this it should skip to either the beginning of current track or to previous track. Latest Spotify, Android Oreo 8.1. Please fix.Thanks.

Composer

  Hi!   For some odd reason triple pressing the headset middle button skips two tracks forward. Instead of this it should skip to either the beginning of current track or to previous tra...

SergioDavid

Roadie

849 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Need to redownload songs everyday

PlanPremiumCountry GermanyDeviceHuawei Mate 9Operating SystemAndroid Oreo My Question or Issue For a couple of days ago I have to redownload random songs of my playlists everyday. Is it because of a sync problem or something?

Casual Listener

Plan Premium Country  Germany Device Huawei Mate 9 Operating System Android Oreo   My Question or Issue  For a couple of days ago I have to redownload random songs of my...

Noah

Spotify Star

1680 Views

1 replies

0 likes

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Minha conta está comprometendo o uso do aplicativo

PlanPremiumCountryBrazilDeviceMoto E4Operating SystemAndroid 7.1 My Question or IssueMeu aplicativo está muito lento quando logado com minha conta, o app fica muito travado, demora muito pra acessar minha biblioteca e fazer pesquisas, dar play nas mú...

Casual Listener

Plan Premium Country Brazil Device Moto E4 Operating System Android 7.1   My Question or Issue Meu aplicativo está muito lento quando logado com minha conta, o app fica muito travado, ...

Bittencourt

Spotify Star

683 Views

4 replies

0 likes

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Superuser Contribution Daily Mix and the selection of songs in them

PlanPremiumCountryRussia DeviceHonor 8Operating SystemAndroid 7.0 My Question or Issue I apologize for the spelling, I used Google Translate.When I was an ordinary user and used a free version (to test the application's features, etc.), I added a few...

Regular

Plan Premium Country Russia   Device Honor 8 Operating System Android 7.0   My Question or Issue  I apologize for the spelling, I used Google Translate. When I was an ordin...

NotFunnyMan

Regular

472 Views

2 replies

0 likes

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  • 2 replies
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music timeout

PlanPremiumCountryRomania Operating SystemAndroid Oreo My Question or IssueI can't find the music timeout option. I thought there was one. Is it even included?

Visitor

Plan Premium Country Romania   Operating System Android Oreo   My Question or Issue I can't find the music timeout option. I thought there was one. Is it even included? 

user-removed

Not applicable

521 Views

2 replies

0 likes

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Solved!! Question About Lyric Availability on Spotify

PlanPremiumCountryUSA DevicePretty sure it was Sony smart TV, might have been my PS4Operating SystemAndroid or whatever PS4 OS is called, but app is identical on bothMy Question or Issue The other day after leaving Spotify on, I returned to see song ...

Casual Listener

Plan Premium Country USA  Device Pretty sure it was Sony smart TV, might have been my PS4 Operating System Android or whatever PS4 OS is called, but app is identical on both M...

Sajiky

Casual Listener

1967 Views

2 replies

1 likes

  • 1967 Views
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Superuser Contribution Spotify says my music isn't downloaded even though it is still in my phone

PlanPremiumCountry United StatesDeviceMoto 5GOperating SystemAndroid My Question or Issue This happens quite often and I'm honestly tired of it and can't find a to it. Pretty much what happens is if my phone ever dies from forgetting to charge it or ...

Newbie

Plan Premium Country  United States Device Moto 5G Operating System Android   My Question or Issue  This happens quite often and I'm honestly tired of it and can't find a to ...

Jayowend

Casual Listener

535 Views

2 replies

0 likes

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Superuser Contribution Playlist playback

I'm in the US, have a premium account, and I have the lg g7. (Android) I want to know why when I'm playing playlists that I made the music will stop playing and a song not on my list will start. When I open up the app it says that it is playing on we...

Newbie

I'm in the US, have a premium account, and I have the lg g7. (Android) I want to know why when I'm playing playlists that I made the music will stop playing and a song not on my list will start. When...

Alfredo

Roadie

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes