Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 56207 Views
  • 68 replies
  • 25 likes
  • 56207 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27935 Views
  • 5 replies
  • 0 likes
  • 27935 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution No heart and block buttons on daily mix

Hey, was hoping to find a clearer answer here- When i first joined spotify i had the option to heart or block a song from my daily mix, after i got the premium account the buttons disappeared, Now i have a plus sign and no option to dislike a song on...

  • Casual Listener
  • Hey, was hoping to find a clearer answer here-  When i first joined spotify i had the option to heart or block a song from my daily mix, after i got the premium account the buttons disappeared,...
  • user-removed
  • Not applicable
  • 1610 Views
  • 5 replies
  • 1 likes
  • 1610 Views
  • 5 replies
  • 1 likes

Storage: Spotify only uses phone, not SD Card

Hi guys,I posted this as review in the Google play store as well but never got any feedback. Your help is much appreciated!Vanessa Starting to get really upset... Been fighting with this app for severalmonths now as it keeps moving itself as well as ...

  • Casual Listener
  • Hi guys, I posted this as review in the Google play store as well but never got any feedback.  Your help is much appreciated! Vanessa    Starting to get really upset... Been fight...
  • jbjcubs
  • Newbie
  • 5371 Views
  • 12 replies
  • 2 likes
  • 5371 Views
  • 12 replies
  • 2 likes

Spotify android

Whenever i open spotify, it says my internet is not connected and i can't listen to any song or anything else, while every other app i use just works.Anyone who knows what to do?

  • Newbie
  • Whenever i open spotify, it says my internet is not connected and i can't listen to any song or anything else, while every other app i use just works. Anyone who knows what to do?  
  • Loxer
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

[Android] Offline music

PlanPremiumCountry BrazilDeviceMoto G5S plusOperating SystemAndroid 7.1.1 My Question or Issue I suggest Spotify to add a confirmation window when disabling a playlist available offline. I normally use my phone with the right hand, and sometimes, whe...

  • Visitor
  • Plan Premium Country  Brazil Device Moto G5S plus Operating System Android 7.1.1   My Question or Issue  I suggest Spotify to add a confirmation window when disabling a playl...
  • Loxer
  • Community Legend
  • 481 Views
  • 1 replies
  • 1 likes
  • 481 Views
  • 1 replies
  • 1 likes

Shuffle is not permanent

Every time I go back in to Spotify the shuffle is off. It used to be on no matter what unless you took it off. At first it didn't bother me but when you're driving and it's off shuffle, it's begun to get quite annoying. How do I make it permanent aga...

  • Casual Listener
  • Every time I go back in to Spotify the shuffle is off. It used to be on no matter what unless you took it off. At first it didn't bother me but when you're driving and it's off shuffle, it's begun to...
  • avemarie11
  • Casual Listener
  • 1490 Views
  • 5 replies
  • 6 likes
  • 1490 Views
  • 5 replies
  • 6 likes

Phantom Lyrics and How to Get Them Back

PlanPremiumCountryUSA DevicePretty sure it was Sony smart TV, might have been my PS4Operating SystemAndroid or whatever PS4 OS is called, but app is identical on both My Question or Issue So left the house for a couple hours the other day and decided...

  • Casual Listener
  • Plan Premium Country USA  Device Pretty sure it was Sony smart TV, might have been my PS4 Operating System Android or whatever PS4 OS is called, but app is identical on both   My Q...
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes

Saved songs don't appear under albums or artists

PlanPremiumCountry United KingdomDeviceSamsung Galaxy S8+ - previously happened on OnePlus 2Operating SystemAndroid Oreo also happened on Android N and M My Question or Issue I browse for music using the search function, I find a song that I like and...

  • Newbie
  • Plan Premium Country  United Kingdom Device Samsung Galaxy S8+ - previously happened on OnePlus 2 Operating System Android Oreo also happened on Android N and M   My Question ...
  • 1032 Views
  • 0 replies
  • 5 likes
  • 1032 Views
  • 0 replies
  • 5 likes

Solved!! Music stops play after my android-phone goes to sleep mode.

Well yea, the title says it all. When I play a song (headphones always plugged) and my phone goes turns the screen of, spotily stops streaming. (well not instantly, but after a while) it's not an internet problem, promise! PS:/ Will android get the "...

  • Casual Listener
  • Well yea, the title says it all. When I play a song (headphones always plugged) and my phone goes turns the screen of, spotily stops streaming. (well not instantly, but after a while) it's not an int...
  • Zäta_the_biker
  • Casual Listener
  • 494640 Views
  • 39 replies
  • 11 likes
  • 494640 Views
  • 39 replies
  • 11 likes

Offline mode keeps turning off automatically

PlanPremiumCountry Czech republicDeviceHonor 10Operating SystemAndroid 8.1.0 (with EMUI 8.1.0) My Question or IssueWhenever I turn Offline mode on from quick settings in notification bar, it automatically goes back online after some time. Sometimes 1...

  • Newbie
  • Plan Premium Country  Czech republic Device Honor 10 Operating System Android 8.1.0 (with EMUI 8.1.0)   My Question or Issue Whenever I turn Offline mode on from quick settings in...
  • 1325 Views
  • 0 replies
  • 7 likes
  • 1325 Views
  • 0 replies
  • 7 likes

don't get notification

PlanFreeCountry IsraelDeviceXioami redmi 4Operating System( Android My Question or Issue I don't get notifications. At all not by mail or the status bar..Why is that

  • Newbie
  • Plan Free Country  Israel Device Xioami redmi 4 Operating System ( Android   My Question or Issue  I don't get notifications. At all not by mail or the status bar.. Why is t...
  • Joe
  • Community Legend
  • 1094 Views
  • 2 replies
  • 0 likes
  • 1094 Views
  • 2 replies
  • 0 likes

Music from Samsung Player

I have a Samsung Galaxy Note 8. I have music on that player that I transferred via my laptop to Spotify. How do I get these songs to play on my phone app? I have a premium subscription.

  • Newbie
  • I have a Samsung Galaxy Note 8. I have music on that player that I transferred via my laptop to Spotify. How do I get these songs to play on my phone app? I have a premium subscription.
  • Joe
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sony NW-WS413 Sport-Walkman

I have the Sony Sport Walkman. I am looking at a plan from Spotify. My question is. . . Is it possible to save/transfter your music to this device? Thank you

  • Newbie
  • I have the Sony Sport Walkman. I am looking at a plan from Spotify. My question is. . . Is it possible to save/transfter your music to this device?    Thank you 🙂   
  • SergioDavid
  • Roadie
  • 4326 Views
  • 1 replies
  • 1 likes
  • 4326 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do i play an entire music folder on my phone?

Plan PremiumCountry SwedenPhone Samsung Galaxy S7OS Android Oreo If i want to play the entire folder i have to first start it on my computer because i dont seem to have the option in my phone, is there anyway to do this or do i actually have to start...

  • Newbie
  •   Plan Premium Country Sweden Phone Samsung Galaxy S7 OS Android Oreo   If i want to play the entire folder i have to first start it on my computer because i dont seem to have the opt...
  • SergioDavid
  • Roadie
  • 1147 Views
  • 1 replies
  • 4 likes
  • 1147 Views
  • 1 replies
  • 4 likes

Superuser Contribution Problem when Tabbing out of Spotify

PlanPremiumCountry GermanyDeviceSamsung Galaxy S9+Operating SystemAndroidOreo My Question or Issue I started a Playlist then tabbed out of Spotify after that I started the App again and the screen was having a refresh issue of some sort

  • Newbie
  • Plan Premium Country  Germany Device Samsung Galaxy S9+ Operating System AndroidOreo   My Question or Issue  I started a Playlist then tabbed out of Spotify after that I star...
  • SergioDavid
  • Roadie
  • 536 Views
  • 4 replies
  • 0 likes
  • 536 Views
  • 4 replies
  • 0 likes

Superuser Contribution Previously synced local files randomly unsynced

My Info: Fully updated Galaxy S8+, Premium Account, located in USA Hello everyone, my question/problem is that about a week ago I noticed that my local files that I had previously synced about 3 or 4 months ago from my laptop to my phone had unsynced...

  • Casual Listener
  • My Info: Fully updated Galaxy S8+, Premium Account, located in USA   Hello everyone, my question/problem is that about a week ago I noticed that my local files that I had previously synced abo...
  • SergioDavid
  • Roadie
  • 833 Views
  • 2 replies
  • 0 likes
  • Songs Erasing
    Songs Issues
    Songs Unsyncing
  • 833 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify stopping playback after a single track.

My Question or IssueMyself and multiple other people I know on various devices are experiencing the same issue. Regardless of whether it's radio, a selected album or a playlist Spotify is stopping playback after one track. I've unistalled and reinsta...

  • Newbie
  • My Question or Issue Myself and multiple other people I know on various devices are experiencing the same issue. Regardless of whether it's radio, a selected album or a playlist Spotify is stopping ...
  • SergioDavid
  • Roadie
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musics of other artist begin in the middle of album Atrio do Senhor

PlanFreeCountry BrazilDeviceSamsung Galaxy S7Operating System(iOS 10, Android Oreo, Windows 10,etc.) Android My Question or IssueHello, I´m lintening Album Atrio do Senhor but every time I´m listening, start other musics I don´t want to listen. I wou...

  • Casual Listener
  • Plan Free Country  Brazil Device Samsung Galaxy S7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)  Android  My Question or Issue Hello, I´m lintening Album Atr...
  • SergioDavid
  • Roadie
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autostart after S Voice on Gear S3

PlanPremiumCountryGermanyDeviceSamsung Gear S3Operating SystemTizen 3.0 My Question or IssueHi There. If I use S Voice on my Gear S3, spotify starts to play music automatically.Does anyone got the same problem and may fixed it?

  • Newbie
  • Plan Premium Country Germany Device Samsung Gear S3 Operating System Tizen 3.0   My Question or Issue Hi There.  If I use S Voice on my Gear S3, spotify starts to play music auto...
  • SergioDavid
  • Roadie
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja reproducir canciones , (Esta cancion no esta disponible)

No puedo reproducir ni buscar ciertas canciones.PlanPremiumCountry EspañaDeviceXiaomi Mi5Operating SystemAndroid Nougat My Question or Issue Como puedo hacer que vaya.

  • Newbie
  • No puedo reproducir ni buscar ciertas canciones. Plan Premium Country  España Device Xiaomi Mi5 Operating System Android Nougat   My Question or Issue  Como puedo hacer que ...
  • SergioDavid
  • Roadie
  • 746 Views
  • 1 replies
  • 0 likes
  • 746 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Bluetooth

PlanPremiumCountryUSADevicePixel and iPod touch My Question or Issue Within the past 2 weeks Spotify has become unusable while driving to work. My Pixel and iPod touch are both experiencing the same issue and I have taken the same troubleshooting ste...

  • Newbie
  •   Plan Premium Country USA Device Pixel and iPod touch     My Question or Issue  Within the past 2 weeks Spotify has become unusable while driving to work. My Pixel and ...
  • SergioDavid
  • Roadie
  • 786 Views
  • 1 replies
  • 0 likes
  • 786 Views
  • 1 replies
  • 0 likes