Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
107338 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
217223 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
571274 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
470695 Views
577 replies
40 likes
Hey all, For a while I have been struggling with an issue where songs previously downloaded for offline availability show up as NOT downloaded for no apparent reason. I haven't discovered a distinct pattern yet, though I seem to notice it happening m...
Hey all, For a while I have been struggling with an issue where songs previously downloaded for offline availability show up as NOT downloaded for no apparent reason. I haven't discovered a ...
Gig Goer
2309 Views
1 replies
0 likes
Some All of the music I downloaded for offline use on my phone does not play when I put spotify in offline mode. I already did a complete reinstall but that didn't help. I use a HUAWEI P10lite WAS-LX1A with Android 7.0 and EMUI 5.1.1 with spotify ver...
Some All of the music I downloaded for offline use on my phone does not play when I put spotify in offline mode. I already did a complete reinstall but that didn't help. I use a HUAWEI P10li...
Gig Goer
4945 Views
2 replies
0 likes
PlanPremiumCountry IrelandDeviceSamsungS7 EdgeOperating SystemAndroid 8.0.0 My Question or Issue My Discover Weekly has not updated today. Hoping that there is a way to resolve. I have already unfollowed and re-followed, as well as logged in and out.
Plan Premium Country Ireland Device SamsungS7 Edge Operating System Android 8.0.0 My Question or Issue My Discover Weekly has not updated today. Hoping that there...
Casual Listener
1009 Views
3 replies
0 likes
Please see attached image. It contians two problems. Forum reporting was frustrating. Issue is not hyphens as noted in screenshot.
Please see attached image. It contians two problems. Forum reporting was frustrating. Issue is not hyphens as noted in screenshot.
Gig Goer
718 Views
2 replies
0 likes
Remove the CAR MODE Update or you will be losing a ton of subscribers to your competitors.Here is what it looks like when I am connecting to my car bluetooth:
Remove the CAR MODE Update or you will be losing a ton of subscribers to your competitors. Here is what it looks like when I am connecting to my car bluetooth:
Casual Listener
558 Views
1 replies
0 likes
PlanPremiumCountry ColombiaDevice(Motorola moto g5)Operating System(Android 7.0) My Question or Issue My downloaded songs are like ghosts in my phone and i have to delete the app and download them again lile every 2-5 days. They dont appear in the ap...
Plan Premium Country Colombia Device (Motorola moto g5) Operating System (Android 7.0) My Question or Issue My downloaded songs are like ghosts in my phone and i have to ...
Roadie
528 Views
1 replies
0 likes
HiFirst question, are downloaded songs when played using any data ?If not what is the setting, offline mode for ? The reason I ask is that my downloadEd songs have disappeared 3 times and I do not have much data
Hi First question, are downloaded songs when played using any data ? If not what is the setting, offline mode for ? The reason I ask is that my downloadEd songs have disappeared 3 times a...
Roadie
460 Views
1 replies
0 likes
PlanFreeCountryUSA DeviceMotorola g5s plusOperating SystemAndroird 7 My Question or Issue Logged into my account and all my favorites are gone. Anyway to get them back?
Plan Free Country USA Device Motorola g5s plus Operating System Androird 7 My Question or Issue Logged into my account and all my favorites are gone. Anyway to get them...
Roadie
517 Views
1 replies
2 likes
PlanPremiumCountryGermanyDeviceSamsung Note S4Operating SystemAndroid 6.0.1 My Question or IssueI can't find an option to turn of the looping video that starts sometimes playing instead of showing the actual album cover. It slows my phone down and do...
Plan Premium Country Germany Device Samsung Note S4 Operating System Android 6.0.1 My Question or Issue I can't find an option to turn of the looping video that starts sometimes play...
Community Legend
1521 Views
1 replies
3 likes
PlanFreeCountryAustralia DevicePhilips TV 55PUT6801/79Operating SystemAndroid TV My Question or Issue Can i follow artists and friends on spotify on android tv? I cannot find the artist profile when doing a search just their songs, albums, and playli...
Plan Free Country Australia Device Philips TV 55PUT6801/79 Operating System Android TV My Question or Issue Can i follow artists and friends on spotify on android tv? I...
637 Views
0 replies
0 likes
I am having issues with my playing screen. When I go to play a song on my galaxy s8, the album art doesn't show up anymore. Just a a colored screen with the play controls. I tried re installing it and still got the same issue. Can you help with this?
I am having issues with my playing screen. When I go to play a song on my galaxy s8, the album art doesn't show up anymore. Just a a colored screen with the play controls. I tried re installing it an...
Newbie
789 Views
3 replies
0 likes
PlanPremium - Version 8.4.63.684 armV?CountryTurkey DeviceGalaxy Note II (GT-N7100) Operating SystemAndroid 4.4.2 My Question or IssueAlthough I am connected to the Internet and not in offline mode the app says that I am in offline mode. While the ap...
Plan Premium - Version 8.4.63.684 armV? Country Turkey Device Galaxy Note II (GT-N7100) Operating System Android 4.4.2 My Question or Issue Although I am connected to the...
Newbie
1149 Views
3 replies
0 likes
I have only found an option for deleting songs, but I want to change the order of songs in a playlist. How can I do that? Before I had an iphone and used this feature a lot.
I have only found an option for deleting songs, but I want to change the order of songs in a playlist. How can I do that? Before I had an iphone and used this feature a lot.
Newbie
119462 Views
25 replies
10 likes
some songs are not playin ı when touch device LG K10
some songs are not playin ı when touch device LG K10
Roadie
503 Views
1 replies
0 likes
As i mentioned at the topic i can not reach the storage section which allows me to choose where i m gonna download musics. I could see that section at this morning but it has gone without any update. Do anyone have a solution for this? PlanPremiumCou...
As i mentioned at the topic i can not reach the storage section which allows me to choose where i m gonna download musics. I could see that section at this morning but it has gone without any update....
Roadie
431 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry UkDeviceSony z5 compact Operating system Android 7.1.1 My Question or Issue I'm in offline mode and when I try to...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Uk Device Sony z5 compact Operatin...
Roadie
1793 Views
3 replies
2 likes
Plan PremiumCountry USA DeviceLG G5Operating SystemAndroid 7.x My Question or Issue When I - play a podcast playlist (The Bright Sessions)- and the playlist is sorted by episode date - and the current episode finishes It should play the next song in ...
Plan Premium Country USA Device LG G5 Operating System Android 7.x My Question or Issue When I - play a podcast playlist (The Bright Sessions) - and the playlis...
462 Views
0 replies
0 likes
PlanPremiumCountry USADeviceSamsung Galaxy S8+Operating System The button for posting to instagram stories isn't even there. I have uninstalled and reinstalled and nothing changed
Plan Premium Country USA Device Samsung Galaxy S8+ Operating System The button for posting to instagram stories isn't even there. I have uninstalled and reinstall...
Roadie
869 Views
1 replies
0 likes
PlanPremiumCountryMéxicoDeviceMoto Z XT1650-03Operating System Android 7.1.1 My Question or Issue all time the app try download my music (when all my music is download done), i can see the download icon in notification bar, from 1 to 4 seconds
Plan Premium Country México Device Moto Z XT1650-03 Operating System Android 7.1.1 My Question or Issue all time the app try download my music (when all my music is dow...
Roadie
529 Views
1 replies
0 likes
Hello, I am struggeling with the audio playback in my car (Seat Leon ST FR 2016). I enjoy listening to my Spotify playlists while driving very much and everything worked great until an uncertain point. Since then, the Skip, Pause and Play-function on...
Hello, I am struggeling with the audio playback in my car (Seat Leon ST FR 2016). I enjoy listening to my Spotify playlists while driving very much and everything worked great until an ...
Casual Listener
1629 Views
1 replies
1 likes
