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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6872 Views

0 replies

7 likes

  • 6872 Views
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  • 7 likes

How to change the name that appear in my account

Hello everyone I am a premuim user I want to change the name that appear to other user In my case Souf The pic explain all

Newbie

Hello everyone  I am a premuim user  I want to change the name that appear to other user  In my case  Souf  The pic explain all   

user-removed

Not applicable

697 Views

2 replies

0 likes

  • 697 Views
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Since Support is absolutely useless. Maybe someone here will know what's going on.

I used to have my Spotify connected to my Google home. Sold it a long time ago and now someone is somehow accessing it and playing without having my phone? It keeps showing a connection to the speaker and the song keeps changing. I changed passwords ...

Newbie

I used to have my Spotify connected to my Google home. Sold it a long time ago and now someone is somehow accessing it and playing without having my phone? It keeps showing a connection to the speake...

Joe

Community Legend

633 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution How can i look my own profile and my friend's profile who i following

PlanFreeDeviceSony Xz1My Question or Issue How can i find my own profile and my friend's profile who i following on Android?

Newbie

  Plan Free Device Sony Xz1 My Question or Issue  How can i find my own profile and my friend's profile who i following on Android? 

SergioDavid

Roadie

578 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Entire library is missing

Hi,A few days ago I opened the desktop app and the entire library was missing as if someone went over all the songs and removed them. The playlists and Daily Mixes are there big the songs are not in the library. The problem is in the Android app too....

Newbie

Hi, A few days ago I opened the desktop app and the entire library was missing as if someone went over all the songs and removed them.   The playlists and Daily Mixes are there big the songs ...

SergioDavid

Roadie

671 Views

1 replies

0 likes

  • 671 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ridiculous loading times (Android 7.0, Spotify 8.4...)

PlanPremiumCountry - Europe DeviceSamsung Galaxy S 7Operating SystemAndroid 7.0, Spotify 8.4.56.803 armV7 My Question or Issue Spotify has ridiculous loading times - very often, but not always. It takes 5 to 10 minutes very often until I can hear mus...

Regular

  Plan Premium Country - Europe   Device Samsung Galaxy S 7 Operating System Android 7.0, Spotify 8.4.56.803 armV7   My Question or Issue   Spotify has ridiculous lo...

tmotl

Regular

860 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution when searching a song in playlist, a random song starts to play

PlanPremiumCountry TRDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue when I search for a song in my playlists and click on it to play, a random song (within the playlist) starts to play. I have been having this issue for about 2 m...

Casual Listener

  Plan Premium Country  TR Device Samsung Galaxy S7 Operating System Android   My Question or Issue  when I search for a song in my playlists and click on it to play, a...

Alfredo

Roadie

988 Views

3 replies

0 likes

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Superuser Contribution Storage Usage

I am using Spotify (Premium) on my Android device and Spotify's user data (not the cache) consumes almost 8 GB of my local storage although I have not downloaded a single song.I can't figure out why this is and whether there is a way to "fix" this.

Casual Listener

I am using Spotify (Premium) on my Android device and Spotify's user data (not the cache) consumes almost 8 GB of my local storage although I have not downloaded a single song. I can't figure out wh...

gruenerdackel

Casual Listener

826 Views

2 replies

0 likes

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  • 2 replies
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Spotify App keeps crashing and Spotify doesn't care :)

The App keeps on crashing on every Android Device and Spotify Staff and Developers seem to not care. Im a Premium User since 2013, to be honest i am really p*ssed. I am paying for a Service that i can not acces. Thanks

Regular

The App keeps on crashing on every Android Device and Spotify Staff and Developers seem to not care. Im a Premium User since 2013, to be honest i am really p*ssed. I am paying for a Service that i ca...

ZW3RG

Regular

1012 Views

2 replies

3 likes

  • 1012 Views
  • 2 replies
  • 3 likes

Superuser Contribution Playing songs not on my playlist

I have a premium account. Autoplay is turned off. I will shuffle play a playlist and it will start playing a song not even in my library. It will at most play 3 or four songs from my playlist before picking a song I have never heard of. I tried loggi...

Casual Listener

I have a premium account. Autoplay is turned off. I will shuffle play a playlist and it will start playing a song not even in my library. It will at most play 3 or four songs from my playlist before ...

SergioDavid

Roadie

684 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution device needs updating message?

My Question or Issue my galaxy s5 running android 7.1.2 keeps getting a message about updating the os to something above 4.1. what is this?

Casual Listener

  My Question or Issue  my galaxy s5 running android 7.1.2 keeps getting a message about updating the os to something above 4.1.  what is this?

izhr-d59n_728

Casual Listener

725 Views

4 replies

1 likes

  • 725 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify app stops working after adding local files

PlanPremiumCountry USDeviceGalaxy S7 EdgeOperating SystemAndroid 7.0 My Question or Issue App continues to crash after adding local files to my Playlist. However, the second I remove the files, the app starts working again. So I am assuming this has ...

Casual Listener

Plan Premium Country  US Device Galaxy S7 Edge Operating System Android 7.0   My Question or Issue  App continues to crash after adding local files to my Playlist. However, t...

Alfredo

Roadie

724 Views

3 replies

0 likes

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Why is support so bad?

I am a Premium Android user in Romania. I'm having troubles with my daily mixes (almost never generate, never update), issue happening only on Premium - while I was on free they were working fine. Also, my Discover Weekly playlist is generated, but i...

Regular

I am a Premium Android user in Romania.   I'm having troubles with my daily mixes (almost never generate, never update), issue happening only on Premium - while I was on free they were working...

Maxim

Spotify Star

3281 Views

12 replies

15 likes

  • 3281 Views
  • 12 replies
  • 15 likes

My app doesn't work properly

PlanPremiumCountry CanadaDeviceSamsung Galaxy s8Operating SystemAndroid My Question or IssueI cannot change, play or pause tracks on the app since last night. Sometimes the app doesn't even load. What should I do. Any help would be appreciated.

Casual Listener

Plan Premium Country  Canada Device Samsung Galaxy s8 Operating System Android    My Question or Issue I cannot change, play or pause tracks on the app since last night. Some...

justmekiko

Newbie

998 Views

3 replies

1 likes

  • 998 Views
  • 3 replies
  • 1 likes

Superuser Contribution No way to report song issues

Plan/PremiumCountry Device, Samsung Galaxy S8Operating System Android Oreo My Question or Issue When I find a incorrect artist or song name there is no way to report it in the Android app. The article in help says press the 3 dots and I have but noth...

Casual Listener

Plan /Premium Country   Device , Samsung Galaxy S8 Operating System  Android Oreo   My Question or Issue   When I find a incorrect artist or song name  there ...

olopis

Regular

638 Views

2 replies

0 likes

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  • 2 replies
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Playlist not sorting as it does on Desktop

PlanPremiumCountry UKDeviceSamsung Galaxy 7Operating SystemAndroid Oreo My Question or Issue Hi,On my Desktop app, when I sort my playlist by Artist, it lists the artists alphabetically, followed by their albums alphabetically, and all albums list th...

Newbie

Plan Premium Country  UK Device Samsung Galaxy 7 Operating System Android Oreo   My Question or Issue  Hi, On my Desktop app, when I sort my playlist by Artist, it...

383 Views

0 replies

0 likes

  • 383 Views
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Superuser Contribution My spotify has not been operating from last yesterday update.

PlanPremiumCountry TurkeyDeviceHuawei mate 9Operating SystemEmui 8 My Question or IssueWhen i start my spotify, user interface opens completely black and not respond from yesterday.

Newbie

Plan Premium Country  Turkey Device Huawei mate 9 Operating System Emui 8   My Question or Issue When i start my spotify, user interface opens completely black and not respond fro...

SergioDavid

Roadie

619 Views

1 replies

0 likes

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  • 1 replies
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Spotify claims I'm offline when on WiFi, works fine on 4G

PlanPremiumCountry SpainDeviceHuawei p10 plisOperating System Android 8.0My Question or Issue Hi!I've tried many things, including torubleshooting and cleaning cache/reinstalling, but nothing has worked and I think it is quite the opposite of the mos...

Newbie

Plan Premium Country  Spain Device Huawei p10 plis Operating System  Android 8.0 My Question or Issue   Hi! I've tried many things, including torubleshooting and cleaning ca...

603 Views

0 replies

0 likes

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Downloaded songs won't play after reinstalling Spotify

PlanPremiumCountry IsraelDeviceXiaomi Redmi Note 4XOperating SystemAndroid Nougat My Question or Issue I have an offline library of about 2000 songs, which take about 20 GB off my SD card, since most of the time I don't have access to the internet.My...

Casual Listener

Plan Premium Country  Israel Device Xiaomi Redmi Note 4X Operating System Android Nougat   My Question or Issue   I have an offline library of about 2000 songs, which take a...

alonhartman

Casual Listener

1380 Views

3 replies

1 likes

Download bug
Download Playlists
Premium
Reinstalling
  • 1380 Views
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  • 1 likes

my spotify app on android keeps crashing after i added local files

when i first add them, i can listen to the songs normally. But if i close the app and wait a couple hours, whe i try to open the app it just crashes.

Newbie

when i first add them, i can listen to the songs normally. But if i close the app and wait a couple hours, whe i try to open the app it just crashes.

niharkg

Regular

5396 Views

15 replies

0 likes

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  • 15 replies
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Playlists are deleted

PlanPremiumCountry AegentinaDevice(Moto G4)Operating SystemAndroid 7.0 Nougat My Question or IssueSometimes my playlists are deleted automatically but they still are in the storage. I have to delete Spotify data and log in again for don't having wast...

Newbie

Plan Premium Country  Aegentina Device (Moto G4) Operating System Android 7.0 Nougat   My Question or Issue Sometimes my playlists are deleted automatically but they still are in ...

302 Views

0 replies

0 likes

Playlists
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