Announcements
The Web Player should now be loading again - for more info, click here.

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Lucien_
  • Visitor
  • 14202 Views
  • 54 replies
  • 17 likes
  • 14202 Views
  • 54 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864277 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864277 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23236 Views
  • 3 replies
  • 0 likes
  • 23236 Views
  • 3 replies
  • 0 likes

Why many people say "normal" quality is 96kbps ?

96 kbps will sound awful , im streaming on "normal" quality and it sounds nothing like 96 kbps , at 96 quality you will hear a pixelated sounds and drums will sound terribleIm pretty sure that normal quality is 160kbps , it even sound better than 128...

  • Casual Listener
  • 96 kbps will sound awful , im streaming on "normal" quality and it sounds nothing like 96 kbps , at 96 quality you will hear a pixelated sounds and drums will sound terrible Im pretty sure that norm...
  • MattSuda
  • Spotify Star
  • 2094 Views
  • 1 replies
  • 0 likes
  • 2094 Views
  • 1 replies
  • 0 likes

Solved!! Number of downloaded songs

Hi there!There is this 3333 songs limit...And in the settings (under 'memory' at the bottom) you can see how much memory (in GB) is occpuied by the songs you downloaded...But where can I see the number of downloaded songs?I want to know how close I a...

  • Roadie
  • Hi there! There is this 3333 songs limit... And in the settings (under 'memory' at the bottom) you can see how much memory (in GB) is occpuied by the songs you downloaded... But where can I se...
  • asciiM0
  • Roadie
  • 320 Views
  • 2 replies
  • 0 likes
  • 320 Views
  • 2 replies
  • 0 likes

Samsung S9 Lockscreen Album art

HiI have an Samsung S9.I listen a lot to music and I use my phone as music device for the sound system in my car.Before,on my S6, the album cover and the song title showed on the locked screen. This was a nice touch when I was using phone and Spotify...

  • Newbie
  • Hi I have an Samsung S9. I listen a lot to music and I use my phone as music device for the sound system in my car. Before,on my S6, the album cover and the song title showed on the locked screen....
  • 2629 Views
  • 0 replies
  • 12 likes
  • 2629 Views
  • 0 replies
  • 12 likes

AutoPlay problem

Spoiler (Highlight to read)Why does Spotify stop playing at the end of a playlist although AutoPlay is activated? Android Smartphone App and Premium accountWhy does Spotify stop playing at the end of a playlist although AutoPlay is activated? Android...

  • Newbie
  • Why does Spotify stop playing at the end of a playlist although AutoPlay is activated? Android Smartphone App and Premium account
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

New update

Where did my saved songs go? I can't find it in the latest update spotify.

  • Newbie
  • Where did my saved songs go? I can't find it in the latest update spotify.
  • Joe
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Download and Language. [ANDROID]

When I signed the premium on Spotify I thought I would not have any problems, but I had, at the moment I can not change my language to Portuguese and when I download the playlists the next day I have to redo it constantly. MY PHONE IS ANDROID.

  • Casual Listener
  • When I signed the premium on Spotify I thought I would not have any problems, but I had, at the moment I can not change my language to Portuguese and when I download the playlists the next day I have...
  • Joe
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! Spotify add songs in my playlist

Why is spotify adding songs for me in my playlist ?!

  • Newbie
  • Why is spotify adding songs for me in my playlist ?!
  • Joe
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

spotify deletes downloaded music

What happens:- When in offline mode, I can only play a few songs from the ones I dowloaded or none at all. If I try to play another song the program remains quiet and shows 0:00 as position.- When restarting the app then, I have to log in again and a...

  • Newbie
  • What happens: - When in offline mode, I can only play a few songs from the ones I dowloaded or none at all. If I try to play another song the program remains quiet and shows 0:00 as position. - Whe...
  • 342 Views
  • 0 replies
  • 1 likes
  • 342 Views
  • 0 replies
  • 1 likes

Canciones no disponibles

en spotify cuando quiero escuchar una canción me aparece que las canciones no estan disponibles y aparecen como si estuvieran no descargadas pero me sigue ocupando almacenamiento

  • Newbie
  • en spotify cuando quiero escuchar una canción me aparece que las canciones no estan disponibles y aparecen como si estuvieran no descargadas pero me sigue ocupando almacenamiento
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

equalizador

meu celular é android, ASUS, o equalizador não aparece nas minhas configutações, alguém sabe porque, tem um amigo meu que tem android e o dele mostra o equalizador. alguém sabe me dizer.

  • Newbie
  • meu celular é android, ASUS, o equalizador não aparece nas minhas configutações, alguém sabe porque, tem um amigo meu que tem android e o dele mostra o equalizador. alguém sabe me dizer.
  • 811 Views
  • 0 replies
  • 8 likes
  • 811 Views
  • 0 replies
  • 8 likes

Solved!! Músicas indisponíveis

Existem duas músicas no álbum "Nada pode me parar ao vivo" de Marcelo D2 que até poucos dias atrás eu escutava numa boa. Aí elas sumiram e agora aparecem como músicas indisponíveis. O que aconteceu? O são essas músicas indisponíveis?Desde já obrigado...

  • Newbie
  • Existem duas músicas no álbum "Nada pode me parar ao vivo" de Marcelo D2 que até poucos dias atrás eu escutava numa boa. Aí elas sumiram e agora aparecem como músicas indisponíveis. O que aconteceu? ...
  • Bittencourt
  • Spotify Star
  • 56432 Views
  • 46 replies
  • 2 likes
  • 56432 Views
  • 46 replies
  • 2 likes

DOWNLOAD E IDIOMA

Não consigo colocar o meu Spotify em português... Todos os dias tenho que refazer o download das minhas Playlist porque apaga do nada, como posso resolver esses problemas?

  • Casual Listener
  • Não consigo colocar o meu Spotify em português... Todos os dias tenho que refazer o download das minhas Playlist porque apaga do nada, como posso resolver esses problemas? 
  • Bittencourt
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

My spotify stops playing when I connect my Meizu to radio with jack 3.5!

Hello,I have this problme and it´s gonna make me crazy! I used to plugged my phone (Meizu M2 mini) to the car radio with the jack connection, but the spotify stops. Can anyone help me please?Thanks

  • Newbie
  • Hello, I have this problme and it´s gonna make me crazy! I used to plugged my phone (Meizu M2 mini) to the car radio with the jack connection, but the spotify stops.  Can anyone help me pl...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Re: Recently played artists not updating

Last update erases my 5 gyga songs files. Made me so mad. On top, the possibility to save my music in memory card has disappeared, I just can do it in the phone's intermal memory which is impossible due to space matters, what on earth has happened???...

  • Newbie
  • Last update erases my 5 gyga songs files. Made me so mad. On top, the possibility to save my music in memory card has disappeared, I just can do it in the phone's intermal memory which is impossible ...
  • Djmanx3
  • Casual Listener
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

incorrect sorting podcast episodes

Hi all, since today my podcast is available on Spotify.https://open.spotify.com/show/76MEZewHkzFsYF5OGUqv5pUnfortunately it exists an issue with episode sorting in the android app (v8.4.50.644).The sorting from old to new is correct, but the sorting ...

  • Casual Listener
  • Hi all,   since today my podcast is available on Spotify. https://open.spotify.com/show/76MEZewHkzFsYF5OGUqv5p Unfortunately it exists an issue with episode sorting in th...
  • DonMariachiRock
  • Casual Listener
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

In den Einstellungen keine Speicher Wahl vorhanden

Also ich habe eine 64GB Speicherkarte in meinem Smartphone drin und will die Musik von Spotify auf die SD Karte übertragen, da mein interner Speicher langsam voll wird. Aber die Kategorie 'Speicher' finde ich in meinen Einstellungen nicht, was kann i...

  • Newbie
  • Also ich habe eine 64GB Speicherkarte in meinem Smartphone drin und will die Musik von Spotify auf die SD Karte übertragen, da mein interner Speicher langsam voll wird. Aber die Kategorie 'Speicher' ...
  • hoffa4
  • Casual Listener
  • 3765 Views
  • 4 replies
  • 0 likes
  • 3765 Views
  • 4 replies
  • 0 likes

Premium not transferring to new phone.

I have changed to a new phone. After the app was installed I logged in. All of my music is there but my premium subscription isn't. It still works on my old phone but can't get it to work on the new phone. This is after logging out of my old phone. S...

  • Casual Listener
  • I have changed to a new phone. After the app was installed I logged in. All of my music is there but my premium subscription isn't. It still works on my old phone but can't get it to work on the new ...
  • Mickybb
  • Casual Listener
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Downloaded songs stored in external memory unplayable

Im running an android v6.0.1. and im having a problem with the recent update/s. Previously they have a storage option where we can chose where songs would be stored. After updating, the option is gone and decides to create its main folder on my poor ...

  • Newbie
  • Im running an android v6.0.1. and im having a problem with the recent update/s. Previously they have a storage option where we can chose where songs would be stored. After updating, the option is gon...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Solved!! Subscription cancelled

Well, that's my subscription cancelled! If it aint working, I aint paying. Shame because I've been a paying user since the early days, but while users are still paying, there doesn't seem to be any motivation to improve the service. Vote with your wa...

  • Casual Listener
  • Well, that's my subscription cancelled!   If it aint working, I aint paying.   Shame because I've been a paying user since the early days, but while users are still paying, there doesn'...
  • Misstina73
  • Newbie
  • 12675 Views
  • 51 replies
  • 28 likes
  • 12675 Views
  • 51 replies
  • 28 likes

Can't skip when casting

When casting to my Vizio TV with Chromecast built in, if I press play, pause, or skip, it disconnects from Chromecast. The only way to cast is to start playing a song on my phone and then press other devices and click on my TV. And then I cannot skip...

  • Casual Listener
  • When casting to my Vizio TV with Chromecast built in, if I press play, pause, or skip, it disconnects from Chromecast. The only way to cast is to start playing a song on my phone and then press other...
  • 1167009324
  • Newbie
  • 824 Views
  • 4 replies
  • 1 likes
  • 824 Views
  • 4 replies
  • 1 likes