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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850388 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850388 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16852 Views
  • 3 replies
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  • 16852 Views
  • 3 replies
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can't delete data

every time i attempt to clear my data it only logs me out and does not clear my saved music, i just want to start over

  • Newbie
  • every time i attempt to clear my data it only logs me out and does not clear my saved music, i just want to start over
  • Joe
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

"Storage" Option no longer available after update

Option to Store to internal memory or SD card is now completely gone rendering me unable to listen to music without Wifi, which is almost all the time. This happens after EVERY update and I don't understand it. So frustrating. Galaxy S5Android 6.0.1S...

  • Newbie
  • Option to Store to internal memory or SD card is now completely gone rendering me unable to listen to music without Wifi, which is almost all the time. This happens after EVERY update and I don't und...
  • 260 Views
  • 0 replies
  • 1 likes
  • 260 Views
  • 0 replies
  • 1 likes

Can't Save or Download from Spotify Premium

Hi, Had Spotify for a long time now without any real issues. But ATM every time I go to save / download a song or album / playlist the app closes. Any ideas? Is it a bad update and is there another due soon? Simon

  • Newbie
  • Hi,  Had Spotify for a long time now without any real issues. But ATM every time I go to save / download a song or album / playlist the app closes.  Any ideas? Is it a bad update and is t...
  • 232 Views
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  • 232 Views
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Superuser Contribution Triple clicking the play/pause button should rewind!

People have been asking about this for ages. Such a simple thing. Spotify why hasn't this been added in yet??

  • Newbie
  • People have been asking about this for ages. Such a simple thing. Spotify why hasn't this been added in yet??
  • AeroZ
  • Composer
  • 404 Views
  • 2 replies
  • 3 likes
  • So basic features that really should have always been there
  • 404 Views
  • 2 replies
  • 3 likes

Chromecast and Home stopped working

Spotify stopped working over Chromecast and Google Home:- Android app shows connection to Chromecast, but when selecting play - the screen jumps through multiple songs and no audio is heard- Same issue over Google Home- Other apps/sources still work ...

  • Newbie
  • Spotify stopped working over Chromecast and Google Home: -  Android app shows connection to Chromecast, but when selecting play - the screen jumps through multiple songs and no audio is heard ...
  • robotfortress
  • Newbie
  • 812 Views
  • 8 replies
  • 5 likes
  • 812 Views
  • 8 replies
  • 5 likes

I need to change the language of the emails they send me.

Hey there, ever since I moved to turkey Spotify is sending me emails in Turkish and I didn't find a way to change the language. Does anyone know the solution.

  • Newbie
  • Hey there, ever since I moved to turkey Spotify is sending me emails in Turkish and I didn't find a way to change the language. Does anyone know the solution.
  • 136 Views
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  • 136 Views
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I broke my phone, still usable, but I cant download songs, because I cant find the button...

How can I download through pc onto my phone without touching the download button on my phone? I wish this was a thing from the start off..... Should be like a sync through networking, like Steam has it, you download a game, progress, download the gam...

  • Newbie
  • How can I download through pc onto my phone without touching the download button on my phone?   I wish this was a thing from the start off..... Should be like a sync through networking, like S...
  • 122 Views
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  • 122 Views
  • 0 replies
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Wont Go Online or sign in on Galaxy s4

Since march 8th its been saying im always offline only on my phone, anywhere else is perfectly fine , i tried to log out and sign back in but everytime i put my info in it restarts the app so i can never sign back in

  • Casual Listener
  • Since march 8th its been saying im always offline only on my phone, anywhere else is perfectly fine , i tried to log out and sign back in but everytime i put my info in it restarts the app so i can n...
  • RyanH21
  • Newbie
  • 173 Views
  • 2 replies
  • 0 likes
  • 173 Views
  • 2 replies
  • 0 likes

Stuck in Offline Mode, will quit using spotify if not fixed.

Hi I have a subscription at Spotify, just so that I can sync stuff to my phone. However, I've been stuck in offline mode for days and I've tried all the "solutions" provided on this website and nothing works. I'm tired of the app being broken.. I'll ...

  • Casual Listener
  • Hi I have a subscription at Spotify, just so that I can sync stuff to my phone. However, I've been stuck in offline mode for days and I've tried all the "solutions" provided on this website and nothi...
  • AdolfoDuran
  • Newbie
  • 1663 Views
  • 6 replies
  • 3 likes
  • 1663 Views
  • 6 replies
  • 3 likes

Android App sucks....

I've been a user of Spotify for about 2 weeks now. I love it. I made the switch from Google Play to this.The desktop version is great!The Android version. Well. It's soo bad I'm contemplating moving back to Google Play.I cannot seem to reach out to a...

  • Casual Listener
  • I've been a user of Spotify for about 2 weeks now. I love it. I made the switch from Google Play to this. The desktop version is great! The Android version. Well. It's soo bad I'm contemplating...
  • NapCoordinator
  • Newbie
  • 7629 Views
  • 11 replies
  • 10 likes
  • 7629 Views
  • 11 replies
  • 10 likes

Keeps disconnecting from chromecast AND they removed Running

SO my ecosystem has gone from iOS to Android. I now have Google Pixel 2, Google Home Mini, Chromecast and Google Wifi. All of thes devices work so well together. I listen to Spotify all the time and the fact that I can't get the daily playlists to pl...

  • Regular
  • SO my ecosystem has gone from iOS to Android.  I now have Google Pixel 2, Google Home Mini, Chromecast and Google Wifi.  All of thes devices work so well together.  I listen to Spotify...
  • 641 Views
  • 0 replies
  • 1 likes
  • 641 Views
  • 0 replies
  • 1 likes

Chromecast finding problem

Two days ago I listened Spotify with chromecast. I choosed a song and picked chromecast as an availeble device using my phone to control music. Everything has been working with chromecast for a long time. ( Only sometimes had to clear the memory. )Wh...

  • Regular
  • Two days ago I listened Spotify with chromecast.  I choosed a song and picked chromecast as an availeble device using my phone to control music. Everything has been working with chromecast for a...
  • KaiKoskine
  • Regular
  • 649 Views
  • 6 replies
  • 1 likes
  • 649 Views
  • 6 replies
  • 1 likes

No internet connexion

Hello, Since yesterday, as soon as I open the app it says that I'm not connected to the internet... But as you can see, I am connected amd it works really well.I have a premium account so I wish I could still use it but nothing is working.I tried to ...

  • Casual Listener
  • Hello,   Since yesterday, as soon as I open the app it says that I'm not connected to the internet... But as you can see, I am connected amd it works really well. I have a premium account so ...
  • emmanuel05
  • Regular
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Google Pixel Android 7.1

I just received my Google Pixel running Android 7.1. I started to set up spotify. I am able to log without issue and play music inside the app. The problem that I have is that I tried to set up the widget on my home screen to control the music. The w...

  • Newbie
  • I just received my Google Pixel running Android 7.1.  I started to set up spotify.  I am able to log without issue and play music inside the app.  The problem that I have is that I tri...
  • Sigi2962
  • Newbie
  • 7034 Views
  • 15 replies
  • 3 likes
  • 7034 Views
  • 15 replies
  • 3 likes

Not sound on Google home and Chromecast

Can't play any music over Google home or Chromecast.Reinstalled ect ect. Could someone please help.Premium account....10€ a month and not working.No helpdesk or phone help.

  • Newbie
  • Can't play any music over Google home or Chromecast. Reinstalled ect ect.   Could someone please help. Premium account....10€ a month and not working. No helpdesk or phone help. 
  • 147 Views
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  • 147 Views
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problema di visualizzazione di abbonamento errato da parte dell'applicazione Spotify e cancellazione

Salve buonasera,Per sbaglio ho effettuato il logout dall'applicazione di Spotify dal mio smartphone android e al momento del login, l'applicazione mi ha fatto inserire la mia e-mail, ma usando un username diverso da quello che ho usato io per acceder...

  • Visitor
  •   Salve buonasera, Per sbaglio ho effettuato il logout dall'applicazione di Spotify dal mio smartphone android e al momento del login, l'applicazione mi ha fatto inserire la mia e-mail, ma usa...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

music doesn't play

My email is *snip*. I'm having trouble with playing the music ...even when I've downloaded the authentic version of app from amazon app store ...please help

  • Newbie
  • My email is *snip*. I'm having trouble with playing the music ...even when I've downloaded the authentic version of app from amazon app store ...please help  
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
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Pixel 2, will not play next song

I have disabled battery optimization for the app on my Pixel 2, yet the app will occasionally not play the next song automatically. I've tried deleting and reinstalling the app, but that doesn't work.

  • Casual Listener
  • I have disabled battery optimization for the app on my Pixel 2, yet the app will occasionally not play the next song automatically. I've tried deleting and reinstalling the app, but that doesn't work.
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Spotify not logging into the correct Facebook account.

I’m trying to log into my account on another phone. However, there are two different Facebook accounts logged into the same phone and no matter what I do it only lets me log into the account under the wrong Facebook. So it’s my girls friends Facebook...

  • Newbie
  • I’m trying to log into my account on another phone. However, there are two different Facebook accounts logged into the same phone and no matter what I do it only lets me log into the account under th...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
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Solved!! My music won't appear!

Hi, My phone isn't in sync with my Spotify account. I have premium and if I add a song to a playlist, the playlist on my phone doesn't recognise it. If I add a song on my phone, it does the same thing: my computer doesn't detect it. If I make a playl...

  • Casual Listener
  • Hi,  My phone isn't in sync with my Spotify account. I have premium and if I add a song to a playlist, the playlist on my phone doesn't recognise it. If I add a song on my phone, it does the sa...
  • johaegeman
  • Newbie
  • 102231 Views
  • 18 replies
  • 3 likes
  • 102231 Views
  • 18 replies
  • 3 likes