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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111137 Views

26 replies

3 likes

  • 111137 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223643 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223643 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

580802 Views

79 replies

3 likes

  • 580802 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478247 Views

577 replies

40 likes

Account
Free
  • 478247 Views
  • 577 replies
  • 40 likes

Music play stops

PlanPremiumCountry U.S.DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI'll be listening to downloaded music on the app and it stops playback multiple times in an hour. How can I fix this so I don't cancel my membership? I'd ex...

Casual Listener

  Plan Premium Country  U.S. Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I'll be listening to downloaded music on the app and it stops ...

Billy-J

Spotify Star

1309 Views

5 replies

0 likes

  • 1309 Views
  • 5 replies
  • 0 likes

Gear S3 won't play Daily Mix playlist

PlanPremium DeviceNote 5/Gear S3 Operating SystemAndroid My Question or IssueSo I just got my Gear S3 today and have the app on my Note 5 and Gear but when I go into the app on my Gear S3 and select one of my "Daily Mix" playlists nothing happens.. I...

Casual Listener

Plan Premium   Device Note 5/Gear S3   Operating System Android   My Question or Issue So I just got my Gear S3 today and have the app on my Note 5 and Gear but when I go int...

MonitorZero

Casual Listener

529 Views

2 replies

0 likes

  • 529 Views
  • 2 replies
  • 0 likes

Tablet locks up on now-playing screen with videos/animations

I first noticed the lockup a few days ago when playing Eurythmics song Sweet Dreams from their album of the same name. The audio plays but when selecting the Now Playing screen the tablet went black and was totally unresponsive. Even the standard And...

Regular

I first noticed the lockup a few days ago when playing Eurythmics song Sweet Dreams from their album of the same name. The audio plays but when selecting the Now Playing screen&nb...

Loxer

Community Legend

494 Views

1 replies

0 likes

  • 494 Views
  • 1 replies
  • 0 likes

Scrolling sideways in made for you section difficult

PlanPremiumCountryUSADeviceSamsung Galaxy 8Operating SystemAndoird 8.0.0Spotify version 8.4.64.547 armV7 Scrolling through daily mixes sideways usually takes several tries to work after veritcally scrolling on that page. Seems a little overly sensiti...

Newbie

Plan Premium Country USA Device Samsung Galaxy 8 Operating System Andoird 8.0.0 Spotify version 8.4.64.547 armV7     Scrolling through daily mixes sideways usually takes several ...

Loxer

Community Legend

653 Views

1 replies

0 likes

  • 653 Views
  • 1 replies
  • 0 likes

Solved!! Exteme quality no longer showing in settings

PlanPremiumCountry UKDeviceHonor 8Operating SystemAndroid My Question or IssueConsidering I pay for Premium... I am little confused to why this feature has now gone?

Gig Goer

Plan Premium Country  UK Device Honor 8 Operating System Android   My Question or Issue Considering I pay for Premium... I am little confused to why this feature has now gone?&nbs...

Loxer

Community Legend

627 Views

1 replies

0 likes

  • 627 Views
  • 1 replies
  • 0 likes

NVIDIA SHIELD NOT DISPLAYING CORRECT RESOLUTION

PlanPremiumCountry UKDeviceNVIDIA SHIELDOperating System7.0 My Question or IssueWhen using on Nvidia Shield TV, I cannot see the whole screen it is cut off on the top left and difficult to navigate.I have uninstalled the app and cleared the cache and...

Casual Listener

  Plan Premium Country  UK Device NVIDIA SHIELD Operating System 7.0  My Question or Issue When using on Nvidia Shield TV, I cannot see the whole screen it is cut off on the ...

jammoju

Casual Listener

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes

Solved!! Behind the Lyrics not showing up

PlanFreeCountryMalaysia DeviceNexus 6P Operating SystemAndroid My Question or IssueBehind the Lyrics isn't showing up for any songs even though it's enabled in my settings.

Newbie

Plan Free Country Malaysia   Device Nexus 6P   Operating System Android   My Question or Issue Behind the Lyrics isn't showing up for any songs even though it's enabled in ...

Loxer

Community Legend

712 Views

1 replies

0 likes

  • 712 Views
  • 1 replies
  • 0 likes

Bluetooth Safety Mode

Hello! I am having an issue and was hope this great community can help. So screenshot #2 shows how my spotify used to look when connected to my vehicle. I was able to rewind and fast forward songs. Screenshot #1 is how my spotify now looks and it wil...

Visitor

   Hello! I am having an issue and was hope this great community can help. So screenshot #2 shows how my spotify used to look when connected to my vehicle. I was able to rewind and fast fo...

Loxer

Community Legend

693 Views

1 replies

1 likes

  • 693 Views
  • 1 replies
  • 1 likes

Premium functions

PlanPremiumCountry Czech republicDevicexiaomi redmi note 4Operating SystemAndroid 7.0 My Question or IssueSpotify on my cellphone has disabled functions like equalizer, quality of downloaded music. But i can download the music to phone, so i assume t...

Newbie

Plan Premium Country  Czech republic Device xiaomi redmi note 4 Operating System Android 7.0   My Question or Issue Spotify on my cellphone has disabled functions like equalizer, ...

Loxer

Community Legend

609 Views

1 replies

0 likes

  • 609 Views
  • 1 replies
  • 0 likes

Dumbed down "Saftey mode" always on when connected to my smart watch

PlanPremiumCountry USADeviceSamsung Galaxy S8+Operating SystemLatest updatesMy Question or Issue Ever since the latest update introducing Safey Mode on Bluetooth connect, I'm stuck in Saftey mode when my Samsung Gear S2 is nearby. Which is.... Always...

Casual Listener

Plan Premium Country  USA Device Samsung Galaxy S8+ Operating System Latest updates My Question or Issue   Ever since the latest update introducing Safey Mode on Bluetooth connect...

Gamedan

Casual Listener

737 Views

2 replies

0 likes

Gear S2
Saftey mode
  • 737 Views
  • 2 replies
  • 0 likes

Spotify can't find my offline music

Hey, I've got a problem. I had this problem every few months. Spotify deletes my offline music. But it does not delete it from my device, it only can't find them anymore. Spotify takes more than 10gb on my LG G4. The mentioned problems can be exclude...

Casual Listener

Hey, I've got a problem. I had this problem every few months. Spotify deletes my offline music. But it does not delete it from my device, it only can't find them anymore. Spotify takes more than 10gb...

Magnetron

Gig Goer

1001 Views

3 replies

0 likes

  • 1001 Views
  • 3 replies
  • 0 likes

Free interface better than Premium?

It's been a while since I'm a Premium user in Spotify, so I didn't notice any changes made for Free users. Today I had a problem with my credit card and my account reversed to Free. Suddenly, my app got a better interface! What I liked the most was a...

Newbie

It's been a while since I'm a Premium user in Spotify, so I didn't notice any changes made for Free users.   Today I had a problem with my credit card and my account reversed to Free. Suddenly...

nami96

Newbie

1705 Views

1 replies

12 likes

  • 1705 Views
  • 1 replies
  • 12 likes

Failed to connect

Spotify has recently been acting up, i tried clearing the cache, phone reboot, opening it with wifi and w/o, uninstalled twice and still wont work

Casual Listener

Spotify has recently been acting up, i tried clearing the cache, phone reboot, opening it with wifi and w/o, uninstalled twice and still wont work

Gladi00

Casual Listener

3364 Views

8 replies

2 likes

  • 3364 Views
  • 8 replies
  • 2 likes

Solved!! How to disable lyrics detail view

PlanPremiumOperating SystemAndroid My Question or IssueHow can I disable the Lyrics with animated backgrounds that some songs have now instead of the Album cover? I am not talking about the Genius lyrics. It says that the Lyrics have been added by th...

Casual Listener

Plan Premium Operating System Android   My Question or Issue How can I disable the Lyrics with animated backgrounds that some songs have now instead of the Album cover? I am not talking ab...

_seb

Casual Listener

1205 Views

2 replies

0 likes

  • 1205 Views
  • 2 replies
  • 0 likes

Superuser Contribution APP BUGS

PlanPremiumCountry AustriaDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueOver the past 2 weeks I've been encountering several bugs that are pretty annoying so I'm gonna try to explain/describe them as thoroughly as possible:1. So t...

Casual Listener

Plan Premium Country  Austria Device Samsung Galaxy 8 Operating System Android   My Question or Issue Over the past 2 weeks I've been encountering several bugs that are pretty ann...

willowmaster

Newbie

3235 Views

4 replies

8 likes

Android
bug
Samsung
  • 3235 Views
  • 4 replies
  • 8 likes

Solved!! Add adaptive icon / Android Oreo

PlanPremiumCountry SpainDeviceGoogle Pixel 2xlOperating SystemAndroid OreoMy Question or IssueAdd adaptive icon for android Oreo, the applications Stations and Spotify Lite already have it

Casual Listener

  Plan Premium Country  Spain Device Google Pixel 2xl Operating System Android Oreo My Question or Issue Add adaptive icon for android Oreo, the applications Stations and Spo...

Loxer

Community Legend

993 Views

1 replies

1 likes

  • 993 Views
  • 1 replies
  • 1 likes

Account has been hacked by someone

PlanPremiumCountry : indonesia DeviceSamsung S6Operating SystemiOS 10 My Question or Issue Someone hack my spotifiy and log in, in diffenrent device. my playlist has been deleted and change by the hacker.how can it be? i never use my device in public...

Newbie

Plan Premium Country : indonesia   Device Samsung S6 Operating System iOS 10   My Question or Issue  Someone hack my spotifiy and log in, in diffenrent device.  my play...

Loxer

Community Legend

700 Views

1 replies

0 likes

  • 700 Views
  • 1 replies
  • 0 likes

No "extrem quality" while using premium

PlanPremiumCountryGermanyDeviceHuawei P20Operating SystemAndroid 8.1 My Question or Issue Hello, I have the problem that only can choose between low, normal, high and very high sound quality. I want to use"extrem quality" again. That's why I'm paying...

Casual Listener

Plan Premium Country Germany Device Huawei P20 Operating System Android 8.1   My Question or Issue  Hello,  I have the problem that only can choose between low, normal, high...

aquebeck

Casual Listener

470 Views

2 replies

0 likes

  • 470 Views
  • 2 replies
  • 0 likes

Thumbnails acting weird

PlanPremiumCountry USDeviceSamsung Galaxy 8Operating SystemAndroid oreo My Question or Issue I get this wierd layout where it doesnt show and details to the song and i cannot fast forward or rewind song. Seems to gappen randomly then it goes back to ...

Newbie

  Plan Premium Country  US Device Samsung Galaxy 8 Operating System Android oreo   My Question or Issue  I get this wierd layout where it doesnt show and details to the...

Loxer

Community Legend

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
  • 0 likes

Can only login if Offline

I was logged out of the android app, and it won't let me back in. I've changed the password and know its correct since it doesnt say "password or email incorrect" it just says "logging in" before going back to the log in button. I turned wifi off and...

Casual Listener

I was logged out of the android app, and it won't let me back in. I've changed the password and know its correct since it doesnt say "password or email incorrect" it just says "logging in" before goi...

Loxer

Community Legend

773 Views

1 replies

0 likes

Android
Login
not
  • 773 Views
  • 1 replies
  • 0 likes