Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFree/PremiumCountry DeviceMedion LifetabOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device Medion Lifetab Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Roadie
730 Views
1 replies
0 likes
PlanFree/PremiumCountry England DeviceSamsung A5 2017Operating System(ANDORID My Question or Issue Hey I have question. I dont see albums mu favorite band but my friends seeying everything we have both premium and I dont know why I can't listen music
Plan Free/Premium Country England Device Samsung A5 2017 Operating System (ANDORID My Question or Issue Hey I have question. I dont see albums mu favorite band but ...
Casual Listener
832 Views
2 replies
0 likes
Tenho uma playlist, e vira e mexe tem várias músicas indisponíveis no celular. Aí tenho que ir no app do pc e tirar. Só que percebi uma vez que as mesmas músicas que estão indisponíveis no app do android, estão disponíveis na minha playslit no app do...
Tenho uma playlist, e vira e mexe tem várias músicas indisponíveis no celular. Aí tenho que ir no app do pc e tirar. Só que percebi uma vez que as mesmas músicas que estão indisponíveis no ap...
Casual Listener
797 Views
2 replies
0 likes
Tenho uma playlist que de vez em quando, algumas músicas ficam cinza, ou seja, indisponíveis, aí tenho que abrir o app no pc e tirar. Só que as músicas estão disponíveis de maneira geral no spotify, só na minha playlist que depois de alguns dias que ...
Tenho uma playlist que de vez em quando, algumas músicas ficam cinza, ou seja, indisponíveis, aí tenho que abrir o app no pc e tirar. Só que as músicas estão disponíveis de maneira geral no spotify, ...
Casual Listener
3669 Views
2 replies
0 likes
PlanPremiumCountryUSA DeviceSamsung Galaxy S6Operating SystemAndroid 7 My Question or Issue
Plan Premium Country USA Device Samsung Galaxy S6 Operating System Android 7 My Question or Issue
Roadie
689 Views
1 replies
0 likes
Hello everyone I am a premuim user I want to change the name that appear to other user In my case Souf The pic explain all
Hello everyone I am a premuim user I want to change the name that appear to other user In my case Souf The pic explain all
Not applicable
691 Views
2 replies
0 likes
I used to have my Spotify connected to my Google home. Sold it a long time ago and now someone is somehow accessing it and playing without having my phone? It keeps showing a connection to the speaker and the song keeps changing. I changed passwords ...
I used to have my Spotify connected to my Google home. Sold it a long time ago and now someone is somehow accessing it and playing without having my phone? It keeps showing a connection to the speake...
Community Legend
633 Views
1 replies
0 likes
PlanFreeDeviceSony Xz1My Question or Issue How can i find my own profile and my friend's profile who i following on Android?
Plan Free Device Sony Xz1 My Question or Issue How can i find my own profile and my friend's profile who i following on Android?
Roadie
578 Views
1 replies
0 likes
Hi,A few days ago I opened the desktop app and the entire library was missing as if someone went over all the songs and removed them. The playlists and Daily Mixes are there big the songs are not in the library. The problem is in the Android app too....
Hi, A few days ago I opened the desktop app and the entire library was missing as if someone went over all the songs and removed them. The playlists and Daily Mixes are there big the songs ...
Roadie
669 Views
1 replies
0 likes
PlanPremiumCountry - Europe DeviceSamsung Galaxy S 7Operating SystemAndroid 7.0, Spotify 8.4.56.803 armV7 My Question or Issue Spotify has ridiculous loading times - very often, but not always. It takes 5 to 10 minutes very often until I can hear mus...
Plan Premium Country - Europe Device Samsung Galaxy S 7 Operating System Android 7.0, Spotify 8.4.56.803 armV7 My Question or Issue Spotify has ridiculous lo...
Regular
859 Views
3 replies
0 likes
PlanPremiumCountry TRDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue when I search for a song in my playlists and click on it to play, a random song (within the playlist) starts to play. I have been having this issue for about 2 m...
Plan Premium Country TR Device Samsung Galaxy S7 Operating System Android My Question or Issue when I search for a song in my playlists and click on it to play, a...
Roadie
986 Views
3 replies
0 likes
I am using Spotify (Premium) on my Android device and Spotify's user data (not the cache) consumes almost 8 GB of my local storage although I have not downloaded a single song.I can't figure out why this is and whether there is a way to "fix" this.
I am using Spotify (Premium) on my Android device and Spotify's user data (not the cache) consumes almost 8 GB of my local storage although I have not downloaded a single song. I can't figure out wh...
Casual Listener
825 Views
2 replies
0 likes
The App keeps on crashing on every Android Device and Spotify Staff and Developers seem to not care. Im a Premium User since 2013, to be honest i am really p*ssed. I am paying for a Service that i can not acces. Thanks
The App keeps on crashing on every Android Device and Spotify Staff and Developers seem to not care. Im a Premium User since 2013, to be honest i am really p*ssed. I am paying for a Service that i ca...
Regular
1010 Views
2 replies
3 likes
I have a premium account. Autoplay is turned off. I will shuffle play a playlist and it will start playing a song not even in my library. It will at most play 3 or four songs from my playlist before picking a song I have never heard of. I tried loggi...
I have a premium account. Autoplay is turned off. I will shuffle play a playlist and it will start playing a song not even in my library. It will at most play 3 or four songs from my playlist before ...
Roadie
684 Views
1 replies
0 likes
My Question or Issue my galaxy s5 running android 7.1.2 keeps getting a message about updating the os to something above 4.1. what is this?
My Question or Issue my galaxy s5 running android 7.1.2 keeps getting a message about updating the os to something above 4.1. what is this?
Casual Listener
722 Views
4 replies
1 likes
PlanPremiumCountry USDeviceGalaxy S7 EdgeOperating SystemAndroid 7.0 My Question or Issue App continues to crash after adding local files to my Playlist. However, the second I remove the files, the app starts working again. So I am assuming this has ...
Plan Premium Country US Device Galaxy S7 Edge Operating System Android 7.0 My Question or Issue App continues to crash after adding local files to my Playlist. However, t...
Roadie
724 Views
3 replies
0 likes
I am a Premium Android user in Romania. I'm having troubles with my daily mixes (almost never generate, never update), issue happening only on Premium - while I was on free they were working fine. Also, my Discover Weekly playlist is generated, but i...
I am a Premium Android user in Romania. I'm having troubles with my daily mixes (almost never generate, never update), issue happening only on Premium - while I was on free they were working...
Spotify Star
3279 Views
12 replies
15 likes
PlanPremiumCountry CanadaDeviceSamsung Galaxy s8Operating SystemAndroid My Question or IssueI cannot change, play or pause tracks on the app since last night. Sometimes the app doesn't even load. What should I do. Any help would be appreciated.
Plan Premium Country Canada Device Samsung Galaxy s8 Operating System Android My Question or Issue I cannot change, play or pause tracks on the app since last night. Some...
Newbie
998 Views
3 replies
1 likes
Plan/PremiumCountry Device, Samsung Galaxy S8Operating System Android Oreo My Question or Issue When I find a incorrect artist or song name there is no way to report it in the Android app. The article in help says press the 3 dots and I have but noth...
Plan /Premium Country Device , Samsung Galaxy S8 Operating System Android Oreo My Question or Issue When I find a incorrect artist or song name there ...
Regular
636 Views
2 replies
0 likes
PlanPremiumCountry UKDeviceSamsung Galaxy 7Operating SystemAndroid Oreo My Question or Issue Hi,On my Desktop app, when I sort my playlist by Artist, it lists the artists alphabetically, followed by their albums alphabetically, and all albums list th...
Plan Premium Country UK Device Samsung Galaxy 7 Operating System Android Oreo My Question or Issue Hi, On my Desktop app, when I sort my playlist by Artist, it...
383 Views
0 replies
0 likes
