Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5022 Views

0 replies

6 likes

  • 5022 Views
  • 0 replies
  • 6 likes

Superuser Contribution Playlist Trouble

Plan: PremiumCountry: United states Device: ZTE BLADE MAX 3Operating System: ANDRIOD Ive had this issue for a while and basically, no matter what I do or try, I cant seem to make a playlist and have it say it's made by me. Its always got this long st...

Newbie

Plan: Premium Country: United states    Device: ZTE BLADE MAX 3 Operating System:  ANDRIOD   Ive had this issue for a while and basically,  no matter what I do or ...

Alfredo

Roadie

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting to random phones

My Question or Issue Ive been having a issue where im playing my music and then it would jump to some random phone while i was home so i would just switch back and go to private mode or go off line but today i was driving down the highway jamming to ...

Newbie

My Question or Issue  Ive been having a issue where im playing my music and then it would jump to some random phone while i was home so i would just switch back and go to private mode or go off...

Alfredo

Roadie

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share playlist to Instagram stories. Option isn't appearing after pressing share

Plan/Premium Country DeviceSamsung S7Operating SystemAndroid 8.0.0 My Question or Issue

Newbie

Plan /Premium  Country   Device Samsung S7 Operating System Android 8.0.0   My Question or Issue  

Alfredo

Roadie

1933 Views

1 replies

6 likes

  • 1933 Views
  • 1 replies
  • 6 likes

Superuser Contribution Downloaded songs get deleted.

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue Before the last update, I had downloaded about 3300 songs. Suddenly all of them were deleted, so I tried downloading them again. It didn't work because ...

Newbie

Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue  Before the last update, I had downloaded about  3300 songs. S...

Alfredo

Roadie

2954 Views

1 replies

0 likes

  • 2954 Views
  • 1 replies
  • 0 likes

Superuser Contribution My local files wont synchronize

PlanPremiumCountry FranceDeviceSamsung A5 2017Operating SystemAndroid Oreo My Question or Issue Hello, I just added some files with my computer into two playlists to get them on my Android device. But, When I want to synchronize them to be able to li...

Newbie

Plan Premium Country  France Device Samsung A5 2017 Operating System Android Oreo   My Question or Issue   Hello,    I just added some files with my compute...

Alfredo

Roadie

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution Browse and radio errors

PlanPremiumCountry AustraliaDeviceNokia 6Operating System(Android Oreo) My Question or IssueI'm unable to access browse or radio on the app. When I try and access any radio stations I get an error saying radio is not available and when I go to browse...

Newbie

Plan Premium Country  Australia Device Nokia 6 Operating System (Android Oreo)   My Question or Issue I'm unable to access browse or radio on the app.    When I t...

Alfredo

Roadie

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist songs greyed out and not available

I have a Spotify Premium account and over the years have created a number of Playlists. A number of my older playlists however are now greyed out, majority of songs in them are greyed out with others still available. I have reset my phone, Samsung S8...

Regular

I have a Spotify Premium account and over the years have created a number of Playlists.  A number of my older playlists however are now greyed out, majority of songs in them are greyed out with ...

SergioDavid

Roadie

821 Views

3 replies

0 likes

  • 821 Views
  • 3 replies
  • 0 likes

Old version of the app

Hello. I've got a problem with my app. I've made the update but I still have the old version of the app with my premium account but not with a freemium account. Thanks for your help.

Newbie

Hello. I've got a problem with my app. I've made the update but I still have the old version of the app with my premium account but not with a freemium account. Thanks for your help. 

Loxer

Community Legend

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

Spotify stops playing music randomly

PlanPremiumCountry FinlandDevicehuawei y7 2017Operating Systemandroid My Question or Issue How do you fix this?

Newbie

Plan Premium Country  Finland Device huawei y7 2017 Operating System android   My Question or Issue  How do you fix this? 

Loxer

Community Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random playlist played (that I've never played before)

Premium.Samsung s7 android 7.0. My Question or IssueI use Sleep as Android as my alarm clock launching Spotify to play my current playlist which I set the night before. In the morning it adds some random playlist. Even it it does play my chosen playl...

Newbie

Premium. Samsung s7 android 7.0.   My Question or Issue I use Sleep as Android as my alarm clock launching Spotify to play my current playlist which I set the night before.   In the m...

Alfredo

Roadie

879 Views

1 replies

4 likes

  • 879 Views
  • 1 replies
  • 4 likes

App de Spotify reinicia mi teléfono

Cada que intento utilizar mi app, el teléfono se reinicia, eso imposibilita usarla.PlanPremiumCountry MéxicoDeviceNokia 5Operating SystemAndroid Oreo My Question or Issue La app de Spotify reunixir mi teléfono.

Visitor

Cada que intento utilizar mi app, el teléfono se reinicia, eso imposibilita usarla. Plan Premium Country  México Device Nokia 5 Operating System Android Oreo   My Question or...

793 Views

0 replies

0 likes

Android 8
nokia 5
Reinicia
Reinicio
  • 793 Views
  • 0 replies
  • 0 likes

Superuser Contribution Automatic pausing of the music in sleep mode or standby emui 8.0 Huawei p20

PlanPremiumCountry DeviceHuawei p20lit3Operating SystemEmui 8.0 My Question or Issue My new phone just started to automatically pause the music after 10 second of standby and I already tried to disactivate the battery saving on Spotify. How I can fix...

Newbie

  Plan Premium Country   Device Huawei p20lit3 Operating System Emui 8.0   My Question or Issue   My new phone just started to automatically pause the music after ...

Alfredo

Roadie

918 Views

1 replies

0 likes

  • 918 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify offline auf iphone obwohl

Hallo, auf dem iphone kann ich mich nicht mehr einloggen. Angeblich kein Internet, aber ich bin online. Es geht nur wenn das macbook im selbe. Raum ist und ich darüber spiele, dann komme ich auch mit dem iPhone tein. Sonst nicht. Neuinstallation und ...

Casual Listener

Hallo,   auf dem iphone kann ich mich nicht mehr einloggen. Angeblich kein Internet, aber ich bin online. Es geht nur wenn das macbook im selbe. Raum ist und ich darüber spiele, dann komme ich...

Alfredo

Roadie

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

How do I download songs in SD-Card instead of internal memory

I was looking in this troubleshoot guide for how to get the songs inside the SD-card. Its says open spotify -> settings -> tap storage. Where is the storage meny??? Sorry for bad english. DeviceSamsung galaxy s7

Newbie

I was looking in this troubleshoot guide for how to get the songs inside the SD-card. Its says open spotify -> settings -> tap storage. Where is the storage meny???  Sorry for bad english...

Joe

Community Legend

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

'Downloading X of Y' notification spammed, waking my display

PlanPremiumCountry SwedenDeviceOnePlus 5TOperating SystemOxygenOS 5.1.3 (Android 8.1.0) My Question or IssueThe "Downloading X of Y" notification keeps popping up all the time, some times several times a minute, which cause my display to wake up ever...

Regular

Plan Premium Country  Sweden Device OnePlus 5T Operating System OxygenOS 5.1.3 (Android 8.1.0)   My Question or Issue The "Downloading X of Y" notification keeps popping up all th...

Pagge

Regular

532 Views

2 replies

0 likes

  • 532 Views
  • 2 replies
  • 0 likes

Low volume problem...

Hi everyone. I got a problem with spotify. About low volume. If i restart the phone and start spotify, everything is normal with volume. But after a few time later, if i got some notifications from another apps, the volume is going low. You know, if ...

Casual Listener

Hi everyone. I got a problem with spotify. About low volume. If i restart the phone and start spotify, everything is normal with volume. But after a few time later, if i got some notifications from a...

ptasBey

Casual Listener

1240 Views

2 replies

0 likes

  • 1240 Views
  • 2 replies
  • 0 likes

Spotify keeps creating a download notification and keeps my phone awake

PlanPremiumCountryArgentinaDeviceMOTO G4 PLUSOperating System7.0My Question or IssueSpotify keeps creating a download notification (downward arrow) every minute and it keeps my phone awake and that keeps draining my battery. I tried reinstalling spot...

Casual Listener

Plan Premium Country Argentina Device MOTO G4 PLUS Operating System 7.0 My Question or Issue Spotify keeps creating a download notification (downward arrow) every minute and it keeps my phon...

dijara

Regular

19899 Views

4 replies

18 likes

  • 19899 Views
  • 4 replies
  • 18 likes

New Update

My Question or IssueThere's no shuffle button so when I connect to the PS4 with my phone I can't unshuffle music from my phone. Another complaint with this newest overhaul if that's what it's called you can no longer add Albums to playlists without g...

Newbie

My Question or Issue There's no shuffle button so when I connect to the PS4 with my phone I can't unshuffle music from my phone. Another complaint with this newest overhaul if that's what it's calle...

Loxer

Community Legend

564 Views

1 replies

0 likes

Shuffle Function
Update
  • 564 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ridiculous loading times (Android 7.0, Spotify 8.4...)

PlanPremiumCountry - Europe DeviceSamsung Galaxy S 7Operating SystemAndroid 7.0, Spotify 8.4.56.803 armV7 My Question or Issue Spotify has ridiculous loading times - very often, but not always. It takes 5 to 10 minutes very often until I can hear mus...

Regular

  Plan Premium Country - Europe   Device Samsung Galaxy S 7 Operating System Android 7.0, Spotify 8.4.56.803 armV7   My Question or Issue   Spotify has ridiculous lo...

tmotl

Regular

829 Views

3 replies

0 likes

  • 829 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify stop playing music - LG G6

PlanPremiumCountry PolandDeviceLG G6Operating SystemAndroid 8.0.0 My Question or Issue Since about a week I have very annoying problem with Spotify.It stops playing song. I'm listening my playlist and it just stops in the middle of the song, like I w...

Casual Listener

Plan Premium Country  Poland Device LG G6 Operating System Android 8.0.0   My Question or Issue  Since about a week I have very annoying problem with Spotify. It stops playi...

So_Y512

Casual Listener

2361 Views

5 replies

0 likes

  • 2361 Views
  • 5 replies
  • 0 likes