Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
196248 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
538066 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
444245 Views
565 replies
37 likes
USAPREMIUM GOOGLE PIXEL 2ANDROID 8.1 When receiving a phone call while music is playing on Spotify, the maximum volume changes (lower). Only way to correct it is by restarting the phone
USA PREMIUM GOOGLE PIXEL 2 ANDROID 8.1 When receiving a phone call while music is playing on Spotify, the maximum volume changes (lower). Only way to correct it is by restar...
960 Views
0 replies
0 likes
When I'm listening to a downloaded song, I used to be able to go to artist or album, since I got a new phone them options are not illuminated. Help me
When I'm listening to a downloaded song, I used to be able to go to artist or album, since I got a new phone them options are not illuminated. Help me
325 Views
0 replies
0 likes
Ao compartilhar o link de uma música para o whats, quando tentam abrir o link informa que a música não existe. Para todas as músicas que são compartilhadas.PlanPremium (tanto eu quanto para quem estou compartilhando)Country BrasilDeviceSamsungOperati...
Ao compartilhar o link de uma música para o whats, quando tentam abrir o link informa que a música não existe. Para todas as músicas que são compartilhadas. Plan Premium (tanto eu quanto para quem ...
312 Views
0 replies
0 likes
PlanPremiumCountry USADeviceMoto Z2 forceOperating SystemAndroid version 8.0.0 My Question or Issue When I skip a song there's a pause at one second but if I let the song play out the next song won't have a pause at all which is strange to me. This i...
Plan Premium Country USA Device Moto Z2 force Operating System Android version 8.0.0 My Question or Issue When I skip a song there's a pause at one second but if I l...
Regular
1860 Views
13 replies
0 likes
Hi, Whe I log in to spotify on my gear S3 it asks me to get premium but I already have it. When I click in the link it sends me to the page to get a family pack. This is very frustrating. Thanks for your help.
Hi, Whe I log in to spotify on my gear S3 it asks me to get premium but I already have it. When I click in the link it sends me to the page to get a family pack. This is very frustrating. Thank...
361 Views
0 replies
0 likes
PlanPremiumCountry GermanyDeviceHTC U11+Operating SystemAndroid 8.0.0 My Question or Issue When listening to mixtapes, Album radio or whatever, Spotify will automatically choose similar songs and attaches them to the queue.But for a few weeks now, wh...
Plan Premium Country Germany Device HTC U11+ Operating System Android 8.0.0 My Question or Issue When listening to mixtapes, Album radio or whatever, Spotify will automat...
Casual Listener
803 Views
2 replies
0 likes
I can't find the repeat option anymore! And there isn't enough bass when I use my headphones with Spotify. I don't know if it is the phone, or Spotify itself. It can't be the headphones, they have loads of bass when I use them with my computer. I don...
I can't find the repeat option anymore! And there isn't enough bass when I use my headphones with Spotify. I don't know if it is the phone, or Spotify itself. It can't be the headphones, they have lo...
Community Legend
693 Views
1 replies
0 likes
DeviceAdvan i7D (Tablet)Operating SystemAndroid My Question or Issue I can't find the remove Facebook option under the social category on the settings. My account is registered by email. How can I disconnect Facebook from Spotify?
Device Advan i7D (Tablet) Operating System Android My Question or Issue I can't find the remove Facebook option under the social category on the settings. My account is registered ...
Community Legend
575 Views
2 replies
0 likes
Using a Galaxy S6 edge, the option to scrobble to Last.fm has disappeared from settings. I was scrobbling in the morning and by lunch I no longer could. I know there have been all kinds of problems with integration since they launched but does anybod...
Using a Galaxy S6 edge, the option to scrobble to Last.fm has disappeared from settings. I was scrobbling in the morning and by lunch I no longer could. I know there have been all kinds of problems w...
Newbie
1377 Views
3 replies
1 likes
PlanFreeDeviceSamsung Galaxy Note Fan EditionOperating SystemAndroid 8.0.0My Question or IssueHey i can't find my library in mobile on desktop it's okay and can see it but on mobile i can see only "my favourite songs" and there is only 237 songs it's...
Plan Free Device Samsung Galaxy Note Fan Edition Operating System Android 8.0.0 My Question or Issue Hey i can't find my library in mobile on desktop it's okay and can see it but on mobile i c...
Regular
7154 Views
13 replies
0 likes
PlanPremiumCountry COSTA RICADeviceSamsung s8+Operating System Windows 10 My Question or Issue No puedo reproducir los archivos locales que sincrinizo en mi pc en la aplicacion del celular.Cuando abro la aplicacion en mi telefono nofuncionan los arch...
Plan Premium Country COSTA RICA Device Samsung s8+ Operating System Windows 10 My Question or Issue No puedo reproducir los archivos locales que sincrin...
Roadie
564 Views
1 replies
0 likes
PlanPremiumCountry PEDeviceXiaomi Redmi note 3Operating SystemAndroid 6.0.1 My Question or Issue Music stops every minute and occurs both online and offline.
Plan Premium Country PE Device Xiaomi Redmi note 3 Operating System Android 6.0.1 My Question or Issue Music stops every minute and occurs both online and offline.
Roadie
784 Views
1 replies
0 likes
DeviceHuawei P20 ProOperating SystemAndroid Oreo (8.1.0) My Question or IssueI've recently purchased a new phone (was previously on a Galaxy S6) and after installing Spotify I've discovered that my main playlist has decreased in size dramatically (fr...
Device Huawei P20 Pro Operating System Android Oreo (8.1.0) My Question or Issue I've recently purchased a new phone (was previously on a Galaxy S6) and after installing Spotify ...
Casual Listener
856 Views
2 replies
0 likes
Plan - PremiumCountry - USA Device - Nexus 5x Hey all,I've been having this issue lately with some songs. The issue is that sometimes when I click a song to play in Spotify it will start a song radio for that song instead of just playing that song. T...
Plan - Premium Country - USA Device - Nexus 5x Hey all, I've been having this issue lately with some songs. The issue is that sometimes when I click a song to pl...
Regular
598 Views
2 replies
0 likes
PlanPremium My Question or IssueIf i want to download a playlist or album, it would be good to know how much data will be needed to download it and how much storage will occupy, according to the "downloaded music quality" setting in the app. Thanks
Plan Premium My Question or Issue If i want to download a playlist or album, it would be good to know how much data will be needed to download it and how much storage will occupy, accordin...
Community Legend
524 Views
1 replies
0 likes
PlanPremiumCountryUS DeviceOnePlus 5TOperating SystemAndroid Oreo My Question or IssueSpotify has trouble with voice commands with Android Auto. I said "Play my Funtime Mix playlist on Spotify" AA replied, "Playing Funtime Mix on Spotify" and paused ...
Plan Premium Country US Device OnePlus 5T Operating System Android Oreo My Question or Issue Spotify has trouble with voice commands with Android Auto. I said "Play my F...
557 Views
0 replies
0 likes
PlanPremiumCountryGermanyDevicesOnePlus 6, OnePlus Bullets WirelessOperating SystemAndroid 8.1.0 (OxygenOS 5.1.8) My Question or IssueHi everyone,yesterday I received the OnePlus Bullets Wireless (Bluetooth Headphones). They have a magnetic back on e...
Plan Premium Country Germany Devices OnePlus 6, OnePlus Bullets Wireless Operating System Android 8.1.0 (OxygenOS 5.1.8) My Question or Issue Hi everyone, yesterday I receiv...
Casual Listener
2077 Views
2 replies
0 likes
PlanPremiumCountry The NetherlandsDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue Is it possible to sort your playlist on 'Date Added' like you can do on PC? And if it's not possible is there a place where I can recommend this...
Plan Premium Country The Netherlands Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue Is it possible to sort your playlist on 'Date Added' ...
Community Legend
779 Views
3 replies
0 likes
Since a bit, only one of the playlist (Rock hard) dont let me shuffle it.It just start from beginning and play the next song.Also, I can choose any song in that playlist and listen it normally.Not working in any other playlist.I use spotify free. I j...
Since a bit, only one of the playlist (Rock hard) dont let me shuffle it. It just start from beginning and play the next song. Also, I can choose any song in that playlist and listen it normally. ...
Roadie
1119 Views
1 replies
0 likes
PlanPremiumCountry CanadaDeviceLG G7Operating SystemAndroid On the mobile app, some complete albums don't even show up, other than the album title, yet on my PC, the whole album is visible
Plan Premium Country Canada Device LG G7 Operating System Android On the mobile app, some complete albums don't even show up, other than the album title, yet on my PC, the whole...
Community Legend
1366 Views
3 replies
0 likes
