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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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premium android

im not a free user and paying my bills regularly. plese help. how many times will i remove all my offline devices just to use it offline? cant even use it even if i remove and sign out all my devices.

Newbie

im not a free user and paying my bills regularly. plese help. how many times will i remove all my offline devices just to use it offline? cant even use it even if i remove and sign out all my devices.

fadedmofo

Regular

438 Views

1 replies

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Random devices connecting to mine and controlling my music

PlanPremiumCountry UsDeviceSamsung Galaxy 8Operating SystemAndroid Oreo 8.0.0 My Question or Issue As I'm driving around listening to Spotify a random device will connect to mine and start controlling my music that I'm listening to. it happens about ...

Newbie

  Plan Premium Country  Us Device Samsung Galaxy 8 Operating System Android Oreo 8.0.0   My Question or Issue  As I'm driving around listening to Spotify a random ...

366 Views

0 replies

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Mobile app crashing on restart to a local files playlist

PlanPremiumCountryPolandDeviceGoogle Pixel 2 XLOperating SystemAndroid 8.1.0 The issue is as follows: I have a playlist created exclusively with local files on my laptop which I then synchronise with the mobile app and download for offline listening....

Casual Listener

Plan Premium Country Poland Device Google Pixel 2 XL Operating System Android 8.1.0   The issue is as follows: I have a playlist created exclusively with local files on my laptop which ...

SiegfriedBG

Newbie

2047 Views

6 replies

4 likes

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  • 6 replies
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Stops playing on Google home

PlanPremiumCountry IrelandDeviceGoogle home and Moto g5 PlusOperating SystemAndroid 7.0 Nougat My Question or IssueWhen listening to music on my Google home it stops and says that my Spotify account is being used on a different device. This only happ...

Music Fan

Plan Premium Country  Ireland Device Google home and Moto g5 Plus Operating System Android 7.0 Nougat   My Question or Issue When listening to music on my Google home it stops and...

455 Views

0 replies

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Superuser Contribution Spotify Won't Load (Black Screen)

PlanPremium FamilyCountryUSADeviceNexus 6POperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The app won't load on my phone. When I try to open the app, I just seen a black loading screen, followed by a message that says Spo...

Regular

Plan Premium Family Country USA Device Nexus 6P Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  The app won't load on my phone.  When I ...

Mario

Spotify Legend

3550 Views

7 replies

3 likes

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My music stops in 10 seconds

I am a new artist and Spotify user and after 10 seconds my music stops! Any help please? Thank you

Regular

I am a new artist and Spotify user and after 10 seconds my music stops! Any help please? Thank you

541 Views

0 replies

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"Add songs" button removed when accessing playlist

PlanPremiumCountry CanadaDeviceSamsung Galaxy S7Operating SystemAndroid 7.0 Version: 8.4.56.803 armV7My Question or Issue Just today, I have noticed that every time I access one of my playlists, the "add songs" button is now gone. I do not know wheth...

Regular

Plan Premium Country  Canada Device Samsung Galaxy S7 Operating System Android 7.0   Version: 8.4.56.803 armV7 My Question or Issue  Just today, I have noticed that every ti...

454 Views

0 replies

1 likes

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Superuser Contribution Spotify app and mobile web player not working on android

PlanPremiumCountry United StatesDevice(Samsung Galaxy s7)My Question or IssueI've been a premium user for a couple years now, and I've really loved the app. However, recently the app has been instantly crashing every time I open it. It doesn't even l...

Music Fan

Plan Premium Country  United States Device (Samsung Galaxy s7) My Question or Issue I've been a premium user for a couple years now, and I've really loved the app. However, recently the a...

star_platinum

Newbie

1581 Views

8 replies

5 likes

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  • 8 replies
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Mobile bandwidth still occurs with offline playlists

PlanPremium w/ HuluCountry USADeviceLG Zone 3, Linux DesktopOperating SystemAndroid, Debian My Question or Issue OK this is extremely annoying:I recently purchased a bluetooth speaker, and I was really enjoying the convienence of being able to contro...

Roadie

Plan Premium w/ Hulu Country  USA Device LG Zone 3, Linux Desktop Operating System Android, Debian   My Question or Issue   OK this is extremely annoying: I recently purc...

358 Views

0 replies

0 likes

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Technical Problem: filtered playlist no longer works properly

Plan - PremiumCountry - USA Device - Moto Z ForceOperating System - Android 7.1.1 My Question or IssueI have been enjoying Spotify web, PC and Android for a long time. I think it is an excellent software program and is why I cancelled my Pandora subs...

Regular

Plan - Premium Country - USA  Device - Moto Z Force Operating System - Android 7.1.1   My Question or Issue I have been enjoying Spotify web, PC and Android for a ...

Joe

Community Legend

886 Views

3 replies

0 likes

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A few problems since I got premium

Hey. I use a Sony xperia XA2 with newest available Android and Spotify version. A few weeks ago I got premium.First, everything was fine, but since a few days I have some problems. The first one was, that after I downloaded playlists or albums they g...

Newbie

Hey.  I use a Sony xperia XA2 with newest available Android and Spotify version.  A few weeks ago I got premium. First, everything was fine, but since a few days I have some problems.&nb...

TechManiac

Gig Goer

597 Views

1 replies

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Stop "Currently Playing" notification

PlanPremiumCountry USADeviceSamsung Galaxy S8Operating SystemAndroid Oreo (8.0) My Question or Issue I've noticed a recent "feature" that will display a "Now Playing" notification on my phone when I have the desktop app playing on a computer (doesn't...

Casual Listener

Plan Premium Country  USA Device Samsung Galaxy S8 Operating System Android Oreo (8.0)   My Question or Issue  I've noticed a recent "feature" that will display a "Now Playin...

611 Views

0 replies

0 likes

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Ya no puedo escuchar mis listas de reproduccion con archivos locales.

PlanFreeCountryEspaña DeviceLG G5Operating SystemAndroid 7.0 My Question or Issue Ya no puedo escuchar mis listas de reproduccion creada con archivos locales en el movil. Las listas han sido creadas en el ordenador con la app de SPOTIFY para Windows ...

Newbie

Plan Free Country España  Device LG G5 Operating System Android 7.0   My Question or Issue  Ya no puedo escuchar mis listas de reproduccion creada con archivos locales en el ...

2636 Views

0 replies

1 likes

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Can Spotify support DLNA

PlanPremiumCountry MalaysiaDevice(Lenovo vibe P1)Operating System(Android.) My Question or Issue Can we have Spotify to support DLNA ?

Newbie

Plan Premium Country  Malaysia Device (Lenovo vibe P1) Operating System (Android.)   My Question or Issue  Can we have Spotify to support DLNA ?

dtse46s345serts

Newbie

10625 Views

2 replies

4 likes

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  • 2 replies
  • 4 likes

La aplicación tarda en cargar

PlanPremiumCountry SpainDeviceXiaomi Redmi 4Operating SystemAndroid 6 My Question or IssueLlevo varios meses siendo usuario de Spotify y no tuve problemas al principio, pero llevo unos últimos meses en los que la aplicación, normalmente, tarda mucho ...

Visitor

  Plan Premium Country  Spain Device Xiaomi Redmi 4 Operating System Android 6  My Question or Issue Llevo varios meses siendo usuario de Spotify y no tuve problemas al ...

19338 Views

0 replies

20 likes

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  • 20 likes

Autoplay won't stop

I've turned autoplay off but random song not in my playlist keep playing. It doesn't say any songs were added and yet new songs I've never heard keep playing despite autoplay being off.

Newbie

I've turned autoplay off but random song not in my playlist keep playing. It doesn't say any songs were added and yet new songs I've never heard keep playing despite autoplay being off. 

Joe

Community Legend

1096 Views

1 replies

0 likes

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Missing many spotify features

I previously had a spotify account (free account) however i wanted a new one because that account was used by alot of my friends so i made a new free account for myself. When i made the new account, i found that my spotify layout is completey differe...

Casual Listener

I previously had a spotify account (free account) however i wanted a new one because that account was used by alot of my friends so i made a new free account for myself. When i made the new account, ...

Joe

Community Legend

455 Views

1 replies

0 likes

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  • 1 replies
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Interruption during playback and problem on skip track

PlanPremiumCountryItalyDeviceSony Xperia X PerformanceOperating SystemAndroid 8.0 My Question or IssueFrom current version 8.4.55.521.armv7 and previos version also I'm experiencing random interruption (of about 1 second) during playback! This happen...

Newbie

Plan Premium Country Italy Device Sony Xperia X Performance Operating System Android 8.0   My Question or Issue From current version 8.4.55.521.armv7 and previos version also I'm exper...

316 Views

0 replies

0 likes

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Music way too low on bluetooth

Hi, I'm having trouble playing music on Spotify from my Oneplus 5T over Bluetooth-speakers. It sounds so quiet when I play music, compared to my friends. I have tried maxing the volume on both the phone, and the speakers, but still the same problem. ...

Newbie

Hi, I'm having trouble playing music on Spotify from my Oneplus 5T over Bluetooth-speakers. It sounds so quiet when I play music, compared to my friends. I have tried maxing the volume on both the ph...

690 Views

0 replies

1 likes

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Android Auto - how to avoid playlist/album restart with first song

PlanPremiumCountryGermany DeviceSony Xperia Z1 Compact Operating SystemAndroid Auto 3.2.581533 My Question or IssueSometimes when I hear a playlist or album on spotify using Android Auto, the playlist automatically restarts with the first song. The s...

Newbie

Plan Premium Country Germany   Device Sony Xperia Z1 Compact  Operating System Android Auto 3.2.581533   My Question or Issue Sometimes when I hear a playlist or album on sp...

649 Views

0 replies

0 likes

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