Music play stops

[Sunnyrunner31]

Plan

Premium

Country

 U.S.

Device

Samsung Galaxy 9

Operating System

Android Oreo

My Question or Issue

I'll be listening to downloaded music on the app and it stops playback multiple times in an hour.  How can I fix this so I don't cancel my membership? I'd expect my music to stop if I want paying for the service.

[Billy-J]

Hello, welcome to the community. 

Were you able to:

• Restart the app
• Restart your device
• Uninstall, and reinstall the app
• Log out and log back in

Let me know how that goes. Hope this helps 🙂

[Sunnyrunner31]

Tried this 4 times now and the problem continues.

[Billy-J]

Thanks for the reply. 

Were you able to check your subscription status? Here is the link to check-https://support.spotify.com/account_payment_help/subscription_information/how-do-i-check-my-subscrip...

Let me know how it goes. Hope this helps.

[Sunnyrunner31]

I'm setup as premium and it renews again on 8/17. I'm paid up and everything.

[Billy-J]

Thanks for the reply. 

I've asked a Spotify Moderator to take a look at this, they'll get back to you soon.

Thanks for your paitence.