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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5802 Views

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7 likes

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  • 7 likes

Spotify offline music disappearing

PlanPremiumCountry DeviceMoto x playOperating SystemAndroid 7.1.1 My Question or Issue I don't have the "Storage" setting in my Spotify app. I wanted to download songs to my SD card (that's mounted as an "internal shared storage") but the option isn'...

Regular

Plan Premium Country   Device Moto x play Operating System Android 7.1.1   My Question or Issue  I don't have the "Storage" setting in my Spotify app. I wanted to download so...

Dani_kinzel

Newbie

906 Views

3 replies

2 likes

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What happened to shuffle mode?

PlanFreeCountryUK DeviceBush Spira D5Operating SystemAndroid 7.0 My Question or Issue What happened to shuffle mode? I accept that on free Spotify you can't select individual songs and that's fine but ever since they changed how the apps look every t...

Newbie

Plan Free Country UK  Device Bush Spira D5 Operating System Android 7.0   My Question or Issue   What happened to shuffle mode? I accept that on free Spotify you can't select...

586 Views

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0 likes

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Ordre morceaux dans playlist Android

Bonjour à tous, Je suis sur appli android Après avoir sélectionné mes titres dans ma nouvelle playlist, j'ai envie de changer l'ordre des morceaux. C'est impossible ??? Merci pour votre aide !

Newbie

Bonjour à tous,   Je suis sur appli android    Après avoir sélectionné mes titres dans ma nouvelle playlist, j'ai envie de changer l'ordre des morceaux.   C'est impossible ?...

t34txjxfimlyhj71d1bs

Visitor

703 Views

1 replies

0 likes

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Solved!! Extreme quality cannot be selected for Streaming in Android App

PlanPremiumCountryRomania DeviceSamsung Galaxy S7Operating SystemAndroid Nougat My Question or IssueIn the latest version of Android App (8.4.55.521 armV7) I cannot select anymore "Extreme quality" under Streaming. I have just "Very High" as maximum ...

Casual Listener

Plan Premium Country Romania  Device Samsung Galaxy S7 Operating System Android Nougat   My Question or Issue In the latest version of Android App (8.4.55.521 armV7) I c...

RaduN

Casual Listener

1136 Views

2 replies

0 likes

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App continuously warns I need to upgrade to Android 4.1 or higher with Android 8.0

PlanPremiumCountry SWITZERLAND DeviceSamsung Galaxy 9 DuoOperating SystemAndroid Oreo My Question or Issue The current version of Spotify has a conflict with the latest Android version available for my device

Newbie

  Plan Premium Country  SWITZERLAND  Device Samsung Galaxy 9 Duo Operating System Android Oreo   My Question or Issue  The current version of Spotify has a co...

407 Views

0 replies

0 likes

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Streaming quality switch to "auto" all he time

PlanPremiumCountry Malaysia DeviceOnePlus 5Operating SystemAndroid 8.1.0 My Question or Issue Streaming quality switch to "auto" Automatically , i need to change it to very high quality every time I log in to the app. Is this a bug??? It's annoying!!

Newbie

Plan Premium Country  Malaysia  Device OnePlus 5 Operating System Android 8.1.0   My Question or Issue  Streaming quality switch to "auto" Automatically , i need to chan...

427 Views

0 replies

1 likes

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Não consigo entrar no Spotify pelo android

Ao logar no aplicativo do Spotify pelo facebook eu recebo a seguinte mensagem "Estamos com problemas tente de novo mais tarde", estou com esse problema a 3 dias, porém em outros aparelhos eu consigo entrar normalmente, já exclui o aplicativo e reinst...

Newbie

Ao logar no aplicativo do Spotify pelo facebook eu recebo a seguinte mensagem "Estamos com problemas tente de novo mais tarde", estou com esse problema a 3 dias, porém em outros aparelhos eu consigo ...

Sawlyn

Newbie

1070 Views

2 replies

2 likes

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Ducking

PlanPremiumCountryUSA DeviceMotorola Droid Turbo 2Operating SystemAndroid 7 My Question or IssueMusic is ducking even with no notifications being sent. I am using stock audio controls (no 3rd party audio manager). I have tried disabling Spotify EQ, c...

Newbie

Plan Premium Country USA  Device Motorola Droid Turbo 2 Operating System Android 7   My Question or Issue Music is ducking even with no notifications being sent. I am using stock ...

825 Views

0 replies

0 likes

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Premium paid, still no premium

Plan/PremiumCountry EstoniaDeviceXiaomi Mi mix 2Operating SystemAndroid 8 My Question or Issue Made the payment by PayPal, but still no premium. Made several restarts.

Newbie

Plan /Premium Country  Estonia Device Xiaomi Mi mix 2 Operating System Android 8   My Question or Issue  Made the payment by PayPal, but still no premium. Made several restar...

554 Views

0 replies

0 likes

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Shuffle disables itself

PlanPremiumCountry DeviceSamsung Galaxy 8 PlusOperating SystemAndroid Oreo My Question or IssueHey. I'm having some issues with Spotify lately. I don't know why but for some reason I'm not able to shuffle any of my playlists anymore. For instance I'l...

Regular

Plan Premium Country   Device Samsung Galaxy 8 Plus Operating System Android Oreo   My Question or Issue Hey. I'm having some issues with Spotify lately. I don't know why but...

9juti-_c1awfn

Regular

1579 Views

6 replies

1 likes

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  • 6 replies
  • 1 likes

Play on Filtered Playlist

PlanPremiumCountryBrazil DeviceMoto G5SOperating SystemAndroid 7.1.1 My Question or IssueWhen I try to play songs using the search button on the playlist, it does not work properly and play a song that is not on the screen.

Newbie

Plan Premium Country Brazil  Device Moto G5S Operating System Android 7.1.1   My Question or Issue When I try to play songs using the search button on the playlist, it does not wo...

893 Views

0 replies

0 likes

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The volume goes up and down again, some times stop

PlanPremiumCountryusa Devicesamsung galaxy note 4Operating Systemandroid 6.0.1 My Question or Issue Every time I listen to songs on my galaxy note 4, the volume goes up and down again, some times stop. Even on My desk with good internet speed. Withou...

Casual Listener

Plan Premium Country usa  Device samsung galaxy note 4 Operating System android 6.0.1   My Question or Issue  Every time I listen to songs on my galaxy note 4, the volume goe...

310 Views

0 replies

0 likes

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SD-Card Problem after Device Reboot

PlanPremiumCountryGermany DeviceSamsung Galaxy S8Operating SystemAndroid 8 Dear Spotify Team,i don't know why, but everytime my device is restarted, the standard storage location of the Spotify offline Data changes back to internal storage instead of...

Newbie

  Plan Premium Country Germany  Device Samsung Galaxy S8 Operating System Android 8   Dear Spotify Team, i don't know why, but everytime my device is restarted, the standard...

613 Views

0 replies

3 likes

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Spotify crashes after moving the songs on external sd card

PlanPremiumCountry DeviceSamsung Galaxy A3Operating SystemAndroid Oreo My Question or Issue I can easily move the whole music on to the external sd card. But when I try to use Spotify a couple of hours or days later, I am logged out and can not log i...

Casual Listener

Plan Premium Country   Device Samsung Galaxy A3 Operating System Android Oreo   My Question or Issue  I can easily move the whole music on to the external sd card. But w...

375i_-421lkai

Casual Listener

1277 Views

2 replies

0 likes

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Spotify Won't Open Problem & Tempory Fix (Without Losing User Data)

PlanPremiumCountryTurkeyDeviceAsus Zenfone 3 (ZE552KL / 3 GB / 32 GB)Operating SystemAndroid Oreo My Question or IssueTwo days ago Spotify started to freeze on startup and I could fix the problem by clearing the app cache. Yesterday, the same problem...

Visitor

Plan Premium Country Turkey Device Asus Zenfone 3 (ZE552KL / 3 GB / 32 GB) Operating System Android Oreo   My Question or Issue Two days ago Spotify started to freeze on startup and I ...

481 Views

0 replies

1 likes

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ALL downloaded songs dissappear - Playlists exist but, button download is off

PlanPremiumCountryGermanyDevicebq Aquaris XOperating SystemAndroid 7.1.1My Question or IssueAll my playlists are fixed to download the songs to phone.All songs have a capacity of around 3 GBIt happend 3rd time that the wiper of ALL playlists for down...

Casual Listener

Plan Premium Country Germany Device bq Aquaris X Operating System Android 7.1.1 My Question or Issue All my playlists are fixed to download the songs to phone. All songs have a capacity of ...

285 Views

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No audio when playing spotify on my Onkyp DPX1A output to USB

PlanPremiumCountry DeviceOnkyo DPX1AOperating SystemAndroid My Question or Issue No audio is coming out on my Onkyo DPX1A on the USB port when playing spotify. It works just fine if the audio is sent through Bluetooth

Newbie

Plan Premium Country   Device Onkyo DPX1A Operating System Android  My Question or Issue  No audio is coming out on my Onkyo DPX1A on the USB port when playing spotify.  ...

600 Views

0 replies

1 likes

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No new discover weekly

Hey guys, I've been using spotify premium for quite a while now and it's always worked perfectly. However today my discover weekly play list didn't update. Is there any way you could help me?

Newbie

Hey guys,    I've been using spotify premium for quite a while now and it's always worked perfectly. However today my discover weekly play list didn't update. Is there any way you could h...

270 Views

0 replies

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suffle is bugged?

PlanPremiumCountry United States DeviceSamsung Galaxy Note 8Operating SystemAndroid oreo My IssueI have 3 playlist in my spotify:1) K-pop playlist2) J-pop playlist3) combination of both of playlist (playlist 1 and 2 combined)and playlist 3 is casuing...

Visitor

Plan Premium Country  United States  Device Samsung Galaxy Note 8 Operating System Android oreo   My Issue I have 3 playlist in my spotify: 1) K-pop playlist 2) J-pop playl...

user-removed

Not applicable

537 Views

1 replies

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Android
bug
Suffle
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Spotify crashes

hey I was just wondering what’s wrong with my Spotify like when I play a song I and I go to a another app it’s doesnt let me pause or change the song it just stays stuck but it’s keeps playing the song and it changes the song but I can’t do by clicki...

Newbie

hey I was just wondering what’s wrong with my Spotify like when I play a song I and I go to a another app it’s doesnt let me pause or change the song it just stays stuck but it’s keeps playing the so...

382 Views

0 replies

0 likes

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