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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Streaming quality switch to "auto" all he time

PlanPremiumCountry Malaysia DeviceOnePlus 5Operating SystemAndroid 8.1.0 My Question or Issue Streaming quality switch to "auto" Automatically , i need to change it to very high quality every time I log in to the app. Is this a bug??? It's annoying!!

Newbie

Plan Premium Country  Malaysia  Device OnePlus 5 Operating System Android 8.1.0   My Question or Issue  Streaming quality switch to "auto" Automatically , i need to chan...

426 Views

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1 likes

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Não consigo entrar no Spotify pelo android

Ao logar no aplicativo do Spotify pelo facebook eu recebo a seguinte mensagem "Estamos com problemas tente de novo mais tarde", estou com esse problema a 3 dias, porém em outros aparelhos eu consigo entrar normalmente, já exclui o aplicativo e reinst...

Newbie

Ao logar no aplicativo do Spotify pelo facebook eu recebo a seguinte mensagem "Estamos com problemas tente de novo mais tarde", estou com esse problema a 3 dias, porém em outros aparelhos eu consigo ...

Sawlyn

Newbie

1069 Views

2 replies

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Ducking

PlanPremiumCountryUSA DeviceMotorola Droid Turbo 2Operating SystemAndroid 7 My Question or IssueMusic is ducking even with no notifications being sent. I am using stock audio controls (no 3rd party audio manager). I have tried disabling Spotify EQ, c...

Newbie

Plan Premium Country USA  Device Motorola Droid Turbo 2 Operating System Android 7   My Question or Issue Music is ducking even with no notifications being sent. I am using stock ...

815 Views

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Premium paid, still no premium

Plan/PremiumCountry EstoniaDeviceXiaomi Mi mix 2Operating SystemAndroid 8 My Question or Issue Made the payment by PayPal, but still no premium. Made several restarts.

Newbie

Plan /Premium Country  Estonia Device Xiaomi Mi mix 2 Operating System Android 8   My Question or Issue  Made the payment by PayPal, but still no premium. Made several restar...

553 Views

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Shuffle disables itself

PlanPremiumCountry DeviceSamsung Galaxy 8 PlusOperating SystemAndroid Oreo My Question or IssueHey. I'm having some issues with Spotify lately. I don't know why but for some reason I'm not able to shuffle any of my playlists anymore. For instance I'l...

Regular

Plan Premium Country   Device Samsung Galaxy 8 Plus Operating System Android Oreo   My Question or Issue Hey. I'm having some issues with Spotify lately. I don't know why but...

9juti-_c1awfn

Regular

1562 Views

6 replies

1 likes

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Play on Filtered Playlist

PlanPremiumCountryBrazil DeviceMoto G5SOperating SystemAndroid 7.1.1 My Question or IssueWhen I try to play songs using the search button on the playlist, it does not work properly and play a song that is not on the screen.

Newbie

Plan Premium Country Brazil  Device Moto G5S Operating System Android 7.1.1   My Question or Issue When I try to play songs using the search button on the playlist, it does not wo...

878 Views

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The volume goes up and down again, some times stop

PlanPremiumCountryusa Devicesamsung galaxy note 4Operating Systemandroid 6.0.1 My Question or Issue Every time I listen to songs on my galaxy note 4, the volume goes up and down again, some times stop. Even on My desk with good internet speed. Withou...

Casual Listener

Plan Premium Country usa  Device samsung galaxy note 4 Operating System android 6.0.1   My Question or Issue  Every time I listen to songs on my galaxy note 4, the volume goe...

308 Views

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SD-Card Problem after Device Reboot

PlanPremiumCountryGermany DeviceSamsung Galaxy S8Operating SystemAndroid 8 Dear Spotify Team,i don't know why, but everytime my device is restarted, the standard storage location of the Spotify offline Data changes back to internal storage instead of...

Newbie

  Plan Premium Country Germany  Device Samsung Galaxy S8 Operating System Android 8   Dear Spotify Team, i don't know why, but everytime my device is restarted, the standard...

601 Views

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3 likes

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Spotify crashes after moving the songs on external sd card

PlanPremiumCountry DeviceSamsung Galaxy A3Operating SystemAndroid Oreo My Question or Issue I can easily move the whole music on to the external sd card. But when I try to use Spotify a couple of hours or days later, I am logged out and can not log i...

Casual Listener

Plan Premium Country   Device Samsung Galaxy A3 Operating System Android Oreo   My Question or Issue  I can easily move the whole music on to the external sd card. But w...

375i_-421lkai

Casual Listener

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Spotify Won't Open Problem & Tempory Fix (Without Losing User Data)

PlanPremiumCountryTurkeyDeviceAsus Zenfone 3 (ZE552KL / 3 GB / 32 GB)Operating SystemAndroid Oreo My Question or IssueTwo days ago Spotify started to freeze on startup and I could fix the problem by clearing the app cache. Yesterday, the same problem...

Visitor

Plan Premium Country Turkey Device Asus Zenfone 3 (ZE552KL / 3 GB / 32 GB) Operating System Android Oreo   My Question or Issue Two days ago Spotify started to freeze on startup and I ...

479 Views

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1 likes

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ALL downloaded songs dissappear - Playlists exist but, button download is off

PlanPremiumCountryGermanyDevicebq Aquaris XOperating SystemAndroid 7.1.1My Question or IssueAll my playlists are fixed to download the songs to phone.All songs have a capacity of around 3 GBIt happend 3rd time that the wiper of ALL playlists for down...

Casual Listener

Plan Premium Country Germany Device bq Aquaris X Operating System Android 7.1.1 My Question or Issue All my playlists are fixed to download the songs to phone. All songs have a capacity of ...

283 Views

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No audio when playing spotify on my Onkyp DPX1A output to USB

PlanPremiumCountry DeviceOnkyo DPX1AOperating SystemAndroid My Question or Issue No audio is coming out on my Onkyo DPX1A on the USB port when playing spotify. It works just fine if the audio is sent through Bluetooth

Newbie

Plan Premium Country   Device Onkyo DPX1A Operating System Android  My Question or Issue  No audio is coming out on my Onkyo DPX1A on the USB port when playing spotify.  ...

597 Views

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No new discover weekly

Hey guys, I've been using spotify premium for quite a while now and it's always worked perfectly. However today my discover weekly play list didn't update. Is there any way you could help me?

Newbie

Hey guys,    I've been using spotify premium for quite a while now and it's always worked perfectly. However today my discover weekly play list didn't update. Is there any way you could h...

266 Views

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suffle is bugged?

PlanPremiumCountry United States DeviceSamsung Galaxy Note 8Operating SystemAndroid oreo My IssueI have 3 playlist in my spotify:1) K-pop playlist2) J-pop playlist3) combination of both of playlist (playlist 1 and 2 combined)and playlist 3 is casuing...

Visitor

Plan Premium Country  United States  Device Samsung Galaxy Note 8 Operating System Android oreo   My Issue I have 3 playlist in my spotify: 1) K-pop playlist 2) J-pop playl...

user-removed

Not applicable

531 Views

1 replies

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Android
bug
Suffle
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Spotify crashes

hey I was just wondering what’s wrong with my Spotify like when I play a song I and I go to a another app it’s doesnt let me pause or change the song it just stays stuck but it’s keeps playing the song and it changes the song but I can’t do by clicki...

Newbie

hey I was just wondering what’s wrong with my Spotify like when I play a song I and I go to a another app it’s doesnt let me pause or change the song it just stays stuck but it’s keeps playing the so...

379 Views

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Continually stops playing on certain songs

PlanPremiumCountryUSA DeviceLGV30Operating SystemWhatever the newest LG Android update is called My Question or Issue I have had this problem for over a year. I actually cancelledy premium on my last phone because it was so annoying. Well bought a ne...

Newbie

  Plan Premium Country USA   Device LGV30 Operating System Whatever the newest LG Android update is called   My Question or Issue  I have had this problem for over a y...

303 Views

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1 likes

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Saved Music Issues

PlanFreeCountry USAndroid My Question or Issue I had a large saved songs list and I frequently used for work, with the new update i've lost access to it. I only have the small favorites playlist with a few songs that constantly repeat... I had a larg...

Newbie

Plan Free Country US Android  My Question or Issue  I had a large saved songs list and I frequently used for work, with the new update i've lost access to it. I only have the small fav...

297 Views

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Playlist Not Downloading

PlanPremiumCountry USADeviceSamsung Galaxy J7 Sky ProOperating SystemAndroid 7.0 My Question or Issue Hello, so yesterday my spotify app on android crashed and refused to reopen, was just a black screen no music nothing. So I followed the troubleshoo...

Newbie

Plan Premium Country  USA Device Samsung Galaxy J7 Sky Pro Operating System Android 7.0   My Question or Issue   Hello, so yesterday my spotify app on android crashed and re...

278 Views

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Spotify not supported in my location

PlanFreeCountry Guernsey (within the uk)DeviceSamsung galaxy s8 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueRecently bought a new phone. I have gone to download the spotify app through the play store however I'm unable...

Newbie

Plan Free Country  Guernsey (within the uk) Device Samsung galaxy s8   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Recently bought a...

Joe

Community Legend

357 Views

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Spotify suddenly using WAY too much data

PlanPremiumCountry UKDeviceHuawei P9Operating SystemAndroid My Question or Issue On a few occasions in the last week my data usage has shot up a lot for no reason. Spotify has used 100mb today for about half an hour of streaming at normal streaming q...

Newbie

Plan Premium Country  UK Device Huawei P9 Operating System Android   My Question or Issue  On a few occasions in the last week my data usage has shot up a lot for no reason. ...

861 Views

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1 likes

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