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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 628 Views
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  • 4 likes

I can't confirm the login with Facebook

I'm trying to login on my account but when I put the user and password of Facebook, appears a white screen saying " Confirm login ", it used to be simple but don't have any information or a OK buttom to press and continue.

  • Newbie
  • I'm trying to login on my account but when I put the user and password of Facebook, appears a white screen saying " Confirm login ", it used to be simple but don't have any information or a OK buttom...
  • Shamblek
  • Casual Listener
  • 1368 Views
  • 6 replies
  • 1 likes
  • 1368 Views
  • 6 replies
  • 1 likes

Some Songs Download ...Some Won't

PlanPremiumCountry CanadaDeviceS8 and TabAOperating SystemAndroid Oreo and Jellybean My Question or Issue I'm having an issue where one out of maybe ten songs won't download with the rest of a playlist. They don't even have the download symbol to the...

  • Newbie
  •   Plan Premium Country  Canada Device S8 and TabA Operating System Android Oreo and Jellybean   My Question or Issue  I'm having an issue where one out of maybe ten son...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

stop spotify creating song radio base on (the first song that u choose)

Premium DeviceSamsung galaxyOperating System Android Oreo My Question or IssueHow to stop spotify creating "song radio based on *the first song that you choose after searching an artist"

  • Casual Listener
  • Premium  Device Samsung galaxy Operating System  Android Oreo   My Question or Issue How to stop spotify creating "song radio based on *the first song that you choose after...
  • Loxer
  • Community Legend
  • 2641 Views
  • 7 replies
  • 0 likes
  • 2641 Views
  • 7 replies
  • 0 likes

Repeat feature

I cant repeat songs. The only feature I have is to not play the song.PlanFreeCountry United StatesDeviceSamsung Galaxy J2 PrimeOperating

  • Newbie
  • I cant repeat songs. The only feature I have is to not play the song. Plan Free Country  United States Device Samsung Galaxy J2 Prime Operating   
  • 423 Views
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  • 423 Views
  • 0 replies
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No LIKE and DISLIKE on daily mix after upgrade to Premium

This was marked as solved here, but the solution was to get a new phone, not an option for me. The bug is still occurring since my upgrade to Premium on a Galaxy S9. The daily mix hasn't changed since the upgrade either. Maybe I just have to wait unt...

  • Visitor
  • This was marked as solved here, but the solution was to get a new phone, not an option for me.   The bug is still occurring since my upgrade to Premium on a Galaxy S9.   The daily ...
  • user-removed
  • Not applicable
  • 826 Views
  • 1 replies
  • 0 likes
  • 826 Views
  • 1 replies
  • 0 likes

Spotify app freezes

Device Samsung Galaxy S9Operating SystemAndroid OreoMy Question or Issue Sometimes the Spotify app freezes ( like in the picture) and it stays like that for hours .I've tried to restart the app , delete the app cache , reboot the phone nothing works....

  • Newbie
  • Device  Samsung Galaxy S9 Operating System Android Oreo My Question or Issue  Sometimes the Spotify app freezes ( like in the picture) and it stays like that for hours . I've tri...
  • 398 Views
  • 0 replies
  • 2 likes
  • 398 Views
  • 0 replies
  • 2 likes

Technical Problem: filtered playlist no longer works properly

Plan - PremiumCountry - USA Device - Moto Z ForceOperating System - Android 7.1.1 My Question or IssueI have been enjoying Spotify web, PC and Android for a long time. I think it is an excellent software program and is why I cancelled my Pandora subs...

  • Regular
  • Plan - Premium Country - USA  Device - Moto Z Force Operating System - Android 7.1.1   My Question or Issue I have been enjoying Spotify web, PC and Android for a ...
  • Joe
  • Community Legend
  • 815 Views
  • 3 replies
  • 0 likes
  • 815 Views
  • 3 replies
  • 0 likes

Solved!! Another skin for the player

PlanPremiumCountry MexicoDeviceZTE Blade V6 PlusOperating SystemAndroid Marshmallow My Question or Issue I saw that some playlists (In this case, we can use as an example "This is Bad Bunny"), have like another skin for the player, and I want to know...

  • Casual Listener
  •   Plan Premium Country  Mexico Device ZTE Blade V6 Plus Operating System Android Marshmallow   My Question or Issue  I saw that some playlists (In this case, we can use...
  • Loxer
  • Community Legend
  • 2628 Views
  • 5 replies
  • 0 likes
  • 2628 Views
  • 5 replies
  • 0 likes

Save offline Music on SD-Card

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8.0 (Oreo) My Question or Issue Since this morning my Spotify app can't download or play songs on/from my SD-card anymore. The option for selecting the storage is missing in the ...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android 8.0 (Oreo)   My Question or Issue  Since this morning my Spotify app can't download or play songs on...
  • 457 Views
  • 0 replies
  • 0 likes
  • 457 Views
  • 0 replies
  • 0 likes

Made for you section is empty

Hi Im using the android app for quite some time now and the "made for you" section is still completely empty. Why is that? Thanks

  • Casual Listener
  • Hi  Im using the android app for quite some time now  and the "made for you" section is still completely empty.    Why is that?    Thanks
  • 1300 Views
  • 0 replies
  • 8 likes
  • 1300 Views
  • 0 replies
  • 8 likes

Solved!! [Andriod] New update issues

PlanPremiumCountry United StatesDeviceSamsung Galaxy 9Operating SystemAndroid My Question or Issue The app has changed so that the shuffle button and the repeat button are missing. It has been replaced with the heart button and that crossed out butto...

  • Casual Listener
  •   Plan Premium Country  United States Device Samsung Galaxy 9 Operating System Android   My Question or Issue   The app has changed so that the shuffle button and the ...
  • Loxer
  • Community Legend
  • 1437 Views
  • 2 replies
  • 0 likes
  • 1437 Views
  • 2 replies
  • 0 likes

all my downloaded music is gone

PlanPremiumCountry Device Samsung Galaxy S5 MINI Operating SystemAndroid version 6.0.1 My Question or Issueevery few days /weeks Spotify dumps ALL my music downloads. Space is not a problem. Then I have to spend hours downloading it all again. .... i...

  • Newbie
  •   Plan Premium Country   Device  Samsung Galaxy S5 MINI  Operating System Android version 6.0.1   My Question or Issue every few days /weeks  Spotify dumps AL...
  • 534 Views
  • 0 replies
  • 0 likes
  • 534 Views
  • 0 replies
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Musica para de tocar do nada | Music stop for nothing

Não é o fone, e nem está conectado a outro dispositivo, ele simplesmente para de sair o som, mas na tela continua aparecendo como se estivesse tocando (o pause fica a mostra), quando tiro o fone para tocar na caixa ele nao toca mesmo assim (prova de ...

  • Newbie
  • Não é o fone, e nem está conectado a outro dispositivo, ele simplesmente para de sair o som, mas na tela continua aparecendo como se estivesse tocando (o pause fica a mostra), quando tiro o fone para...
  • 1425 Views
  • 0 replies
  • 9 likes
  • 1425 Views
  • 0 replies
  • 9 likes

Superuser Contribution Method to convert cached into offline available music

PlanPremiumCountry DeviceLG G3Operating SystemAndroid My Question or IssueI have checked related topics and ideas and it seems there is no way yet to play music directly from the local offline cache, when for example one is on-transit and would like ...

  • Music Fan
  • Plan Premium Country   Device LG G3 Operating System Android   My Question or Issue I have checked related topics and ideas and it seems there is no way yet to play music directly...
  • PauloJMF
  • Music Fan
  • 17739 Views
  • 4 replies
  • 2 likes
  • 17739 Views
  • 4 replies
  • 2 likes

Downloaded music into Local Files, added it to my Playlist but won't play?

PlanFreeCountryUnited Kingdom DeviceLG Stylus 3Operating SystemAndroid So some time ago I was able to play music that I added into my playlist from the local files section on my computer. I'm pretty sure that this is allowed and stuff but why is it t...

  • Casual Listener
  • Plan Free Country United Kingdom  Device LG Stylus 3 Operating System Android   So some time ago I was able to play music that I added into my playlist from the local files se...
  • GokuBlack
  • Casual Listener
  • 555 Views
  • 2 replies
  • 0 likes
  • 555 Views
  • 2 replies
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Last.fm option in Spotify Free

PlanFreeCountryFinland DeviceNokia 6.1Operating SystemAndroid OreoMy Question or IssueI can't find the Last.fm option from settings anymore. Is it still available in the Spotify Free?

  • Casual Listener
  • Plan Free Country Finland  Device Nokia 6.1 Operating System Android Oreo My Question or Issue I can't find the Last.fm option from settings anymore. Is it still available in the S...
  • 601 Views
  • 0 replies
  • 0 likes
  • 601 Views
  • 0 replies
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Last.fm option in Spotify Free

PlanFreeCountryFinland DeviceNokia 6.1Operating SystemAndroid OreoMy Question or IssueI can't find the Last.fm option from settings anymore. Is it still available in the Spotify Free?

  • Casual Listener
  • Plan Free Country Finland  Device Nokia 6.1 Operating System Android Oreo My Question or Issue I can't find the Last.fm option from settings anymore. Is it still available in the S...
  • 323 Views
  • 0 replies
  • 0 likes
  • 323 Views
  • 0 replies
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Solved!! Lyrics won't get displayed / Behind the Lyrics feature not working

PlanPremiumCountryGermany/German locale/English locale Operating SystemAndroid 5/6My Question or Issue Hi, I'm unable to use the Behind the Lyrics feature (feature has been enabled in the app settings) to have lyrics displayed. I have tried songs whi...

  • Music Fan
  • Plan Premium Country Germany/German locale/English locale   Operating System Android 5/6 My Question or Issue   Hi,   I'm unable to use the Behind the Lyrics feature (featur...
  • 2ocgqfv-o_war
  • Music Fan
  • 28604 Views
  • 11 replies
  • 0 likes
  • 28604 Views
  • 11 replies
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Superuser Contribution New Playlist Name Now Not Auto Filled

The Android app used to be great for creating a playlist for an album.I could create a new playlist in a folder and it would automatically add the band and album name into the new name for the playlist.Now it's just empty with the new Create Playlist...

  • Gig Goer
  • The Android app used to be great for creating a playlist for an album. I could create a new playlist in a folder and it would automatically add the band and album name into the new name for the play...
  • Henry007
  • Regular
  • 4075 Views
  • 15 replies
  • 40 likes
  • 4075 Views
  • 15 replies
  • 40 likes

Superuser Contribution Volume goes up and down

PlanPremiumCountry USADevice Samsung galaxy 7 My Question or IssueMy phone constantly changes the volume of spotify up and down randomly. This doesn't change the visual of the my media volume but it does affect what I am hearing. I know people have s...

  • Newbie
  •   Plan Premium Country  USA Device  Samsung galaxy 7   My Question or Issue My phone constantly changes the volume of spotify up and down randomly.  This doesn't cha...
  • Alfredo
  • Roadie
  • 1212 Views
  • 1 replies
  • 0 likes
  • 1212 Views
  • 1 replies
  • 0 likes