Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

396803 Views

547 replies

35 likes

Account
Free
  • 396803 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8471 Views

0 replies

7 likes

  • 8471 Views
  • 0 replies
  • 7 likes

Superuser Contribution How do I list what album songs come from?

I want to know how to see what album songs come from on my S8 but I haven't found an option for that. If I can't list it; is there a way to go to its album?

Newbie

I want to know how to see what album songs come from on my S8 but I haven't found an option for that. If I can't list it; is there a way to go to its album?

Alfredo

Roadie

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random music stop's

PlanPremiumCountry LatviaDeviceXiaomi Redmi 5 PlusOperating SystemAndroid 7.1.2My Question or Issue The music stops from time to time while listening to it when headphones are plugged in. They're brand new and the music stops(not always, sometimes) w...

Casual Listener

Plan Premium Country  Latvia Device Xiaomi Redmi 5 Plus Operating System Android 7.1.2 My Question or Issue  The music stops from time to time while listening to it when headphones...

Alfredo

Roadie

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Play Certain songs

So I've never had any problems with Spotify Premium, however, recently I tried playing a song. I clicked the song, yet it wouldnt play. I wouldn't even get the little bar at the bottom. It just wouldnt even do anything. I tried going to the album, bu...

Casual Listener

So I've never had any problems with Spotify Premium, however, recently I tried playing a song. I clicked the song, yet it wouldnt play. I wouldn't even get the little bar at the bottom. It just would...

Alfredo

Roadie

878 Views

3 replies

0 likes

  • 878 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot find the Storage information in the newest release of Spotify

I just noticed that in the latest release of Spotify, in the Settings menu there' no Storage options anymore. Is there a way to change the storage option from Device to micro SD card, like in old versions?

Newbie

I just noticed that in the latest release of Spotify, in the Settings menu there' no Storage options anymore.   Is there a way to change the storage option from Device to micro SD card, like i...

Alfredo

Roadie

976 Views

7 replies

0 likes

  • 976 Views
  • 7 replies
  • 0 likes

Spotify Connect not finding Alexa Echo Dot

PlanPremiumDeviceSamsung Galaxy 7 EdgeOperating SystemAndroid Oreo My Question or IssueThere was a time when I could listen to music on my phone using Spotify and then connect to my Alexa Echo Dots. But for some reason, those devices are no longer vi...

Casual Listener

Plan Premium Device Samsung Galaxy 7 Edge Operating System Android Oreo   My Question or Issue There was a time when I could listen to music on my phone using Spotify and then conne...

davincim99

Casual Listener

2258 Views

1 replies

0 likes

  • 2258 Views
  • 1 replies
  • 0 likes

Solved!! Stops playing after 3 songs.

PlanPremiumCountry United States Device Samsung Galaxy s9 plus My Question or Issue Started about 3 weeks ago, I'll put on my play list and if I dont touch my phone after the 3rd song spotify stops playing. Restarted and still having the issue.

Casual Listener

  Plan Premium Country  United States  Device  Samsung Galaxy s9 plus   My Question or Issue  Started about 3 weeks ago, I'll put on my play list and if I dont ...

Gwar10

Casual Listener

6774 Views

2 replies

0 likes

  • 6774 Views
  • 2 replies
  • 0 likes

I can't play my songs normally

I've recently purchased an android device and installed Spotify on it. When I go to play my playlist, I can only play in shuffle mode, and it works like a suggestion mode because I can't rewind my song, can only go forward, and have the options to li...

Visitor

I've recently purchased an android device and installed Spotify on it. When I go to play my playlist, I can only play in shuffle mode, and it works like a suggestion mode because I can't rewind my so...

Loxer

Community Legend

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Epic collection - are you kidding?!

I am one of the premium users that hit the "saved songs" limit. Long standing paying user that refered more than 5-10 people and paying for ~2years. I find it unacceptable that paying users are being limited by what's sold as an unlimited library. I ...

Newbie

  I am one of the premium users that hit the "saved songs" limit.   Long standing paying user that refered more than 5-10 people and paying for ~2years.  I find it unac...

Loxer

Community Legend

401 Views

1 replies

2 likes

  • 401 Views
  • 1 replies
  • 2 likes

Big album's cover

PlanPremiumCountry PolandDeviceXiaomi Redemi Note 4Operating System(iOS 10, Android Oreo, Windows 10,etc.)MIUI Global 9.5My Question or IssueHiMaybe this is not a issue, but more a question.Is someone knows how to activate that, like this big album's...

Casual Listener

Plan Premium Country  Poland Device Xiaomi Redemi Note 4 Operating System (iOS 10, Android Oreo, Windows 10,etc.) MIUI Global 9.5 My Question or Issue Hi Maybe this is not a...

Loxer

Community Legend

474 Views

3 replies

0 likes

  • 474 Views
  • 3 replies
  • 0 likes

Solved!! Volume fluctuation during track

PlanPremiumCountry GermanyDeviceLG G5Operating SystemAndroid 7.0 My Question or Issue This morning when I started playing spotify on my phone I noticed that the volume was going from loud to soft very quickly within tracks. I tried a few songs by dif...

Casual Listener

Plan Premium Country  Germany Device LG G5 Operating System Android 7.0   My Question or Issue  This morning when I started playing spotify on my phone I noticed that the vol...

Loxer

Community Legend

684 Views

3 replies

0 likes

  • 684 Views
  • 3 replies
  • 0 likes

Unresponsive App Bug

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy s7Operating SystemAndroid Oreo 8.0.0 I've had this issue where my Spotify app seemingly breaks down entirely for a while now but it seems to be happening more frequently. The most common issue I've...

Visitor

Plan Premium Country United Kingdom Device Samsung Galaxy s7 Operating System Android Oreo 8.0.0     I've had this issue where my Spotify app seemingly breaks down entirely f...

Loxer

Community Legend

491 Views

1 replies

1 likes

  • 491 Views
  • 1 replies
  • 1 likes

[Music] Stop Playback after a Track

I'm having problems with spotty on my android phone. After I play music for awhile and close the app and reopen it. I play a song and the music wont play anymore. It will still show playing but I get no sound. I have tried the app on different phones...

Newbie

I'm having problems with spotty on my android phone.   After I play music for awhile and close the app and reopen it.   I play a song and the music wont play anymore.  It wil...

Loxer

Community Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Trouble

Plan: PremiumCountry: United states Device: ZTE BLADE MAX 3Operating System: ANDRIOD Ive had this issue for a while and basically, no matter what I do or try, I cant seem to make a playlist and have it say it's made by me. Its always got this long st...

Newbie

Plan: Premium Country: United states    Device: ZTE BLADE MAX 3 Operating System:  ANDRIOD   Ive had this issue for a while and basically,  no matter what I do or ...

Alfredo

Roadie

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting to random phones

My Question or Issue Ive been having a issue where im playing my music and then it would jump to some random phone while i was home so i would just switch back and go to private mode or go off line but today i was driving down the highway jamming to ...

Newbie

My Question or Issue  Ive been having a issue where im playing my music and then it would jump to some random phone while i was home so i would just switch back and go to private mode or go off...

Alfredo

Roadie

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share playlist to Instagram stories. Option isn't appearing after pressing share

Plan/Premium Country DeviceSamsung S7Operating SystemAndroid 8.0.0 My Question or Issue

Newbie

Plan /Premium  Country   Device Samsung S7 Operating System Android 8.0.0   My Question or Issue  

Alfredo

Roadie

1977 Views

1 replies

6 likes

  • 1977 Views
  • 1 replies
  • 6 likes

Superuser Contribution Downloaded songs get deleted.

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue Before the last update, I had downloaded about 3300 songs. Suddenly all of them were deleted, so I tried downloading them again. It didn't work because ...

Newbie

Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue  Before the last update, I had downloaded about  3300 songs. S...

Alfredo

Roadie

3014 Views

1 replies

0 likes

  • 3014 Views
  • 1 replies
  • 0 likes

Superuser Contribution My local files wont synchronize

PlanPremiumCountry FranceDeviceSamsung A5 2017Operating SystemAndroid Oreo My Question or Issue Hello, I just added some files with my computer into two playlists to get them on my Android device. But, When I want to synchronize them to be able to li...

Newbie

Plan Premium Country  France Device Samsung A5 2017 Operating System Android Oreo   My Question or Issue   Hello,    I just added some files with my compute...

Alfredo

Roadie

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution Browse and radio errors

PlanPremiumCountry AustraliaDeviceNokia 6Operating System(Android Oreo) My Question or IssueI'm unable to access browse or radio on the app. When I try and access any radio stations I get an error saying radio is not available and when I go to browse...

Newbie

Plan Premium Country  Australia Device Nokia 6 Operating System (Android Oreo)   My Question or Issue I'm unable to access browse or radio on the app.    When I t...

Alfredo

Roadie

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist songs greyed out and not available

I have a Spotify Premium account and over the years have created a number of Playlists. A number of my older playlists however are now greyed out, majority of songs in them are greyed out with others still available. I have reset my phone, Samsung S8...

Regular

I have a Spotify Premium account and over the years have created a number of Playlists.  A number of my older playlists however are now greyed out, majority of songs in them are greyed out with ...

SergioDavid

Roadie

938 Views

3 replies

0 likes

  • 938 Views
  • 3 replies
  • 0 likes

Old version of the app

Hello. I've got a problem with my app. I've made the update but I still have the old version of the app with my premium account but not with a freemium account. Thanks for your help.

Newbie

Hello. I've got a problem with my app. I've made the update but I still have the old version of the app with my premium account but not with a freemium account. Thanks for your help. 

Loxer

Community Legend

614 Views

1 replies

0 likes

  • 614 Views
  • 1 replies
  • 0 likes