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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4759 Views

0 replies

6 likes

  • 4759 Views
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How can I alphabetically sort my playlists on Android? so much needed

PlanPremiumCountry FranceDeviceSamsung GalaxyOperating SystemAndroid My Question or Issue I evermore need to sort my many playlists on my Android Galaxy. So much time wasted looking up a playlist otherwise. Many thanks!

Newbie

Plan Premium Country  France Device Samsung Galaxy Operating System Android   My Question or Issue  I evermore need to sort my many playlists on my Android Galaxy. So much ti...

Loxer

Community Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Playlist Shortcut to home screen

PlanFree/PremiumCountry DeviceGalaxay s8+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue How do you make a shortcut of a playlist and add it to your home screen? I did it a long time ago and forget how.

Newbie

Plan Free/Premium Country   Device Galaxay s8+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  How do you make a shortcut of a playlist ...

jsannn

Community Legend

13433 Views

1 replies

3 likes

  • 13433 Views
  • 1 replies
  • 3 likes

Offline error fix

My Question or IssueI signed up today for premium membership and I am in Middle downloading my playlist and songs for offline usage and it comes up a message that if I want to keep on downloading for offline more songs I need to delete other songs to...

Newbie

My Question or IssueI signed up today for premium membership and I am in Middle downloading my playlist and songs for offline usage and it comes up a message that if I want to keep on downloading for...

Loxer

Community Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Android phone not showing current song on other devices/scrobbling not working

PlanFreeCountry AustraliaDeviceSamsung Galaxy S5Operating SystemAndriod Marshmallow 6.0.1 My Question or IssueI currently have the new UI on my phone, which I got somewhere in March.The main issue is that music I play on my phone no longer scrobbes o...

Newbie

Plan Free Country  Australia Device Samsung Galaxy S5 Operating System Andriod Marshmallow 6.0.1   My Question or Issue I currently have the new UI on my phone, which I got somewh...

771 Views

0 replies

0 likes

  • 771 Views
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Solved!!Superuser Contribution Music is not syncing

PlanFreeCountryPortugalDeviceXiaomi Redmi 5 and Chrome Browser (PC)Operating SystemAndroid 7.1.2 with MIUI 9.6.3.0 My Question or Issue I have a problem that my music is not syncing in my devices. I put the screenshots down below (Attachments) to you...

Casual Listener

Plan Free Country Portugal Device Xiaomi Redmi 5 and Chrome Browser (PC) Operating System Android 7.1.2 with MIUI 9.6.3.0   My Question or Issue  I have a problem that my music is...

Alfredo

Roadie

2307 Views

3 replies

0 likes

Android
bug
Music
not
PC
problem
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  • 3 replies
  • 0 likes

Latest Update Rendered Music Playback UI Unable to Load Data

PlanPremiumCountryUSADeviceSamsung Galaxy Note 8Operating SystemAndroid Nougat 7.1.1 My Question or IssueThe core of Spotify seems to work (can skip tracks using Bluetooth controllers) and playback is fine, but since the latested update (8.4.60.741) ...

Newbie

Plan Premium Country USA Device Samsung Galaxy Note 8 Operating System Android Nougat 7.1.1   My Question or Issue The core of Spotify seems to work (can skip tracks using Bluetooth co...

489 Views

0 replies

0 likes

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Solved!! Bad sound in car

Hello, Hope you can help. I use a Huawei p20 pro and I have a 13 plate Vauxhall Corsa that has an aux output. When I connect it up it's as if you can hear the music but not the voices. When I go into the settings there isn't an equaliser so not sure ...

Casual Listener

Hello,   Hope you can help. I use a Huawei p20 pro and I have a 13 plate Vauxhall Corsa that has an aux output. When I connect it up it's as if you can hear the music but not the voices. When ...

emmzinscotland

Casual Listener

1395 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Files stored in SD, but using internal memory

I am a premium user of the android system, and I did the standard procedure for storing it on my 32G SD card, but I noticed that besides the files being stored on the card, it is also using the internal memory space of my device.What to do for storag...

Casual Listener

I am a premium user of the android system, and I did the standard procedure for storing it on my 32G SD card, but I noticed that besides the files being stored on the card, it is also using the inter...

Joe

Community Legend

872 Views

3 replies

0 likes

Armazenamento no SD usando memória interna
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  • 3 replies
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Solved!! Customize volume on phone

PlanFreeCountry GermanyDeviceRazer PhoneOperating SystemAndroid 8.1 My Question or IssueI want to customize the volume of spotify but I also want that not my full device is getting louder/quiter. I only want that Spotify is louder/quiter but the rest...

Newbie

  Plan Free Country  Germany Device Razer Phone Operating System Android 8.1   My Question or Issue I want to customize the volume of spotify but I also want that not my ful...

Noah

Spotify Star

641 Views

1 replies

0 likes

  • 641 Views
  • 1 replies
  • 0 likes

Sync shazam with spotify problem

PlanFreeCountrySerbia DeviceHuawei P9 lite mini (SLA-L02C432B152)Operating SystemAndroid 7.0 My Question or Issue How can i connect my shazam to my spotify so i can get all my shazamed stracks in spotify playlist? There is a playlist on spotify calle...

Casual Listener

Plan Free Country Serbia   Device Huawei P9 lite mini (SLA-L02C432B152) Operating System Android 7.0   My Question or Issue  How can i connect my shazam to my spotify s...

Joe

Community Legend

1307 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Android sound lag

Hey,I use Spotify premium since a pretty long time and always had playback problems on my SM-N9005 (hlte). Since it got way worse in the last few months im gonna ask for help here, ive litterally tried everything i found on the internet:- Full wipe- ...

Casual Listener

Hey, I use Spotify premium since a pretty long time and always had playback problems on my SM-N9005 (hlte). Since it got way worse in the last few months im gonna ask for help here, ive litterally t...

606 Views

0 replies

0 likes

  • 606 Views
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Can't set quality of songs

PlanPremiumDeviceXiaomi Redmi Note 3 ProOperating SystemMIUI 9 (Android 6.0.1)My Question or Issue If i set the music quality to higher options (for both download and streaming), when i close the app and i open It again, the settings return to automa...

Casual Listener

Plan Premium Device Xiaomi Redmi Note 3 Pro Operating System MIUI 9 (Android 6.0.1) My Question or Issue  If i set the music quality to higher options (for both download and streaming), w...

Loxer

Community Legend

900 Views

5 replies

0 likes

  • 900 Views
  • 5 replies
  • 0 likes

Way to chat with other users

  Hi is there a way to chat with other users? 

Music Fan

    Hi is there a way to chat with other users? 

Loxer

Community Legend

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
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Uploading album

Hi all may have already been asked but I have a album on my Samsung galaxy note 8 android and was wondering how to upload to my Spotify account which is premium family I need help to upload it

Newbie

Hi all may have already been asked but I have a album on my Samsung galaxy note 8 android and was wondering how to upload to my Spotify account which is premium family I need help to upload it  ...

Loxer

Community Legend

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Can Spotify support DLNA

PlanPremiumCountry MalaysiaDevice(Lenovo vibe P1)Operating System(Android.) My Question or Issue Can we have Spotify to support DLNA ?

Newbie

Plan Premium Country  Malaysia Device (Lenovo vibe P1) Operating System (Android.)   My Question or Issue  Can we have Spotify to support DLNA ?

dtse46s345serts

Newbie

10551 Views

2 replies

4 likes

  • 10551 Views
  • 2 replies
  • 4 likes

Superuser Contribution Switch app memory to SD card and lost all downloads

PlanPremiumCountryCanada DeviceDeWaltOperating SystemAndroid 6.0 My Question or Issue I switched my app to save to the SD card and now I have to RE sign in every time I open the app and all my downloads are gone!!Don't want to use internal storage.An...

Newbie

Plan Premium Country Canada  Device DeWalt Operating System Android 6.0   My Question or Issue  I switched my app to save to the SD card and now I have to RE sign in every ti...

Alfredo

Roadie

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
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Playlist

Como faço para colocar o filtro de últimas músicas adicionadas na Playlist como ordem padrão da Playlist?Plan PremiumCountry Brasil DeviceSamsung J7 PrimeOperating SystemAndroid

Newbie

Como faço para colocar o filtro de últimas músicas adicionadas na Playlist como ordem padrão da Playlist? Plan Premium Country  Brasil  Device Samsung J7 Prime Operating System ...

Bittencourt

Spotify Star

393 Views

1 replies

0 likes

Samsung
  • 393 Views
  • 1 replies
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Cannot download local files to spotify app for android

PlanPremiumCountryUSA Device(Samsung Galaxy 9+, Macbook Pro late 2016)Operating System(Android Oreo, High Sierra) My Question or IssueLocal files in playlists do not get downloaded. The songs remain shaded gray. It appears the playlists does not sync...

Newbie

Plan Premium Country USA   Device (Samsung Galaxy 9+, Macbook Pro late 2016) Operating System (Android Oreo, High Sierra)   My Question or Issue Local files in playlists do ...

Joe

Community Legend

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Can't browse, search, or use radio

PlanPremiumCountry CanadaDevicePixelOperating SystemAndroid 8.1.0 My Question or IssueI'm connected to the internet but can't browse, search, or use radio on spotify. I've done a clean install, and I'm able to browse websites on wifi and mobile, but ...

Casual Listener

Plan Premium Country  Canada Device Pixel Operating System Android 8.1.0   My Question or Issue I'm connected to the internet but can't browse, search, or use radio on spotify. I'...

Unholydaemon

Casual Listener

763 Views

1 replies

2 likes

  • 763 Views
  • 1 replies
  • 2 likes

Playlist is there a way I can put my playlist in order of the date I put them ?

PlanFree/Premium DeviceGalaxy 6 My Question or Issue Playlist is there a way I can put my playlist in order of the date I put them ?

Casual Listener

Plan Free/Premium   Device Galaxy 6   My Question or Issue  Playlist is there a way I can put my playlist in order of the date I put them ?  

Loxer

Community Legend

886 Views

4 replies

0 likes

  • 886 Views
  • 4 replies
  • 0 likes