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Android

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Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 61501 Views
  • 68 replies
  • 26 likes
  • 61501 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28457 Views
  • 5 replies
  • 0 likes
  • 28457 Views
  • 5 replies
  • 0 likes

"remove" option dangerously ambiguous

Operating SystemAndroid My Issue1. Play from a playlist2. Be in the "now playing" view3. Tap the 3 dots next to the song4. Observe the "remove" option (see screenshot)This option is super ambiguous - even misleading. Remove from what? A user looking ...

  • Regular
  • Operating System Android   My Issue 1. Play from a playlist 2. Be in the "now playing" view 3. Tap the 3 dots next to the song 4. Observe the "remove" option (see screenshot) This option...
  • 434 Views
  • 0 replies
  • 0 likes
  • 434 Views
  • 0 replies
  • 0 likes

Solved!! Spotify says please go online to connect to spotify when i sign in

My Spotify will not let me sign in I have internet and when I sign in with Facebook it asks me to go online I don't want to reinstall the app as I would loose all my downloaded songsCan someone please helpKind regards Luke

  • Casual Listener
  • My Spotify will not let me sign in I have internet and when I sign in with Facebook it asks me to go online I don't want to reinstall the app as I would loose all my downloaded songs Can someone p...
  • w0e_t7l-cz3jj
  • Newbie
  • 115888 Views
  • 46 replies
  • 10 likes
  • 115888 Views
  • 46 replies
  • 10 likes

Automatically downloading saved songs

PlanPremiumCountryUS DeviceOnePlus 3T Operating SystemAndroid My Question or Issue Whenever I save a song or album to my library, Spotify automatically downloads them to my device. This has resulted in me reaching the maximum number of songs allowed ...

  • Casual Listener
  •   Plan Premium Country US   Device OnePlus 3T  Operating System Android    My Question or Issue   Whenever I save a song or album to my library, Spotify ...
  • Joe
  • Community Legend
  • 3859 Views
  • 3 replies
  • 0 likes
  • 3859 Views
  • 3 replies
  • 0 likes

Solved!! Paguei boleto,mas não liberaram o premium

Foi efetuado e confirmado, o pagamento do boleto spotify , mas não liberam o premium ,por favor gente ,estou me decepcionando com vcs , o melhor app de música do mundo , melhoras ai gente, to muito afim de experimentar o premium..

  • Visitor
  • Foi efetuado e confirmado, o pagamento do boleto spotify , mas não liberam o premium ,por favor gente ,estou me decepcionando com vcs , o melhor app de música do mundo , melhoras ai gente, to muito a...
  • 12158990100
  • Newbie
  • 19789 Views
  • 93 replies
  • 1 likes
  • 19789 Views
  • 93 replies
  • 1 likes

Other musics start play in my album on mobile

PlanFreeCountry BrazilDeviceSamsung Galaxy S7Operating System(iOS 10, Android Oreo, Windows 10,etc.) Android My Question or IssueHello, I´m lintening Album Atrio do Senhor but every time I´m listening, start other musics I don´t want to listen. I wou...

  • Casual Listener
  • Plan Free Country  Brazil Device Samsung Galaxy S7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)  Android  My Question or Issue Hello, I´m lintening Album Atr...
  • Joe
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Why Are Lyrics Showing in English and Spanish???

Plan - PremiumCountry - U.S. Device - Operating System - Android 7.0 My Question or IssueCan anyone tell me why my lyrics are showing in English AND in Spanish? I am in the U.S and for the past year my lyrics have only shown in English, which is my p...

  • Casual Listener
  • Plan - Premium Country - U.S.   Device - Operating System - Android 7.0   My Question or Issue Can anyone tell me why my lyrics are showing in English AND in Spanish?  I am in ...
  • Joe
  • Community Legend
  • 775 Views
  • 2 replies
  • 0 likes
  • 775 Views
  • 2 replies
  • 0 likes

Android Factory reset

PlanFree/Premium CountryBrazil DeviceMoto g4 + Operating SystemAndroid 7.0 My Question or Issue After I done a factory reset in my Android i try instal and access my Spotify Account, when i do this i discovered that all of my playlists, favorites son...

  • Newbie
  • Plan Free/Premium   Country Brazil   Device Moto g4 +   Operating System Android 7.0   My Question or Issue   After I done a factory reset in my Android i try i...
  • Joe
  • Community Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Sort by album always sorts songs alphabetically

PlanPremiumCountryUSA DevicePixelOperating SystemAndroid Oreo My Question or Issue When sorting a playlist by albuym Spoyify used to sort the songs by their play order in the album - that was a great feature and it's still the case on the desktop.In ...

  • Regular
  •   Plan Premium Country USA   Device Pixel Operating System Android Oreo   My Question or Issue  When sorting a playlist by albuym Spoyify used to sort the songs by the...
  • Joe
  • Community Legend
  • 700 Views
  • 2 replies
  • 0 likes
  • 700 Views
  • 2 replies
  • 0 likes

Upload own songs as a musician

I am a little composer by myself and what to upload my own work for other users (and also for myself to combine it with other work) however it is not clear how I can upload my own music on the Spotify database...

  • Regular
  • I am a little composer by myself and what to upload my own work for other users (and also for myself to combine it with other work) however  it is not clear how I can upload my own music on the ...
  • Maxim
  • Spotify Star
  • 879 Views
  • 3 replies
  • 1 likes
  • 879 Views
  • 3 replies
  • 1 likes

Resume Audiobooks

I'd like to be able to pick up where I left off on my audiobooks. Is there a way to do that on the Android app? ThanksErik

  • Newbie
  • I'd like to be able to pick up where I left off on my audiobooks. Is there a way to do that on the Android app?   Thanks Erik
  • 123spotter
  • Casual Listener
  • 4943 Views
  • 20 replies
  • 76 likes
  • 4943 Views
  • 20 replies
  • 76 likes

Spotify loss of sound in training mode with Samsung Gear Sport

The spotify app works ok until I use the app in training mode with the samsung sport gear watch1. Spotify works in the beginning of the workout2. after some minutes, the watch notifies me about pace hr ect.3. When spotify takes control again there is...

  • Casual Listener
  • The spotify app works ok until I use the app in training mode with the samsung sport gear watch 1. Spotify works in the beginning of the workout 2. after some minutes, the watch notifies me about p...
  • nqp8wb-s_y8xg
  • Casual Listener
  • 916 Views
  • 1 replies
  • 2 likes
  • 916 Views
  • 1 replies
  • 2 likes

Android Premium: Playlists Ordering Weirdly?

I recently updated to whatever the latest version of the Spotify Premium app on Android is. Immediately after I did this, my playlists would start to be ordered strangely. Here is what I mean:Before the update, I always liked to keep my playlists ord...

  • Casual Listener
  • I recently updated to whatever the latest version of the Spotify Premium app on Android is. Immediately after I did this, my playlists would start to be ordered strangely. Here is what I mean: Befo...
  • 9-r4ulo3xf_wo
  • Newbie
  • 597 Views
  • 1 replies
  • 1 likes
  • 597 Views
  • 1 replies
  • 1 likes

Solved!! Premium features on Android

If you've got a question about syncing your music offline on an Android device, we have a couple FAQs here: Listen offline 1. With an active Internet connection, select a playlist. 2. Tap Available Offline to ON at the top of the playlist. 3. A green...

  • Spotify
  • Spotify
  • If you've got a question about syncing your music offline on an Android device, we have a couple FAQs here:    Listen offline 1. With an active Internet connection, select a playlist....
  • Joe
  • Community Legend
  • 58358 Views
  • 132 replies
  • 14 likes
  • 58358 Views
  • 132 replies
  • 14 likes

Superuser Contribution Configure Spotify equalizer to 432hz

PlanPremium Someone have knowledge about how to configure Spotify equalizer to 432hz? P.S.:Spotify company ought to add 432hz mode. I pay your services so you know what to do.

  • Newbie
  •   Plan Premium   Someone have knowledge about how to configure Spotify equalizer to 432hz?    P.S.: Spotify company ought to add 432hz mode. I pay your services so you know...
  • 7905 Views
  • 0 replies
  • 15 likes
  • 7905 Views
  • 0 replies
  • 15 likes

Play/Pause from bluetooth devices after Android Oreo update

My LG V30 from Verizon recently got the Android Oreo update. I noted that after this upgrade the play/pause action stopped working from my Sennheiser BT440 headphone. I also tried the same operation from my LG Watch Style and it is not working as wel...

  • Newbie
  • My LG V30 from Verizon recently got the Android Oreo update. I noted that after this upgrade the play/pause action stopped working from my Sennheiser BT440 headphone. I also tried the same operation ...
  • Psuedoredhead
  • Casual Listener
  • 1664 Views
  • 3 replies
  • 1 likes
  • bluetooth
    OREO
  • 1664 Views
  • 3 replies
  • 1 likes

Lost controls on Lock Screen after Android 8 update LG V30

I no longer have any controls for spotify on my lock screen after the update. I can't play, pause, or fast forward any longer they don't even appear. It is driving me nuts, if there isn't a fix soon I will restore to the previous version......any one...

  • Casual Listener
  • I no longer have any controls for spotify on my lock screen after the update.  I can't play, pause, or fast forward any longer they don't even appear.  It is driving me nuts, if there isn't...
  • Psuedoredhead
  • Casual Listener
  • 867 Views
  • 1 replies
  • 3 likes
  • 867 Views
  • 1 replies
  • 3 likes

Why is support so bad?

I am a Premium Android user in Romania. I'm having troubles with my daily mixes (almost never generate, never update), issue happening only on Premium - while I was on free they were working fine. Also, my Discover Weekly playlist is generated, but i...

  • Regular
  • I am a Premium Android user in Romania.   I'm having troubles with my daily mixes (almost never generate, never update), issue happening only on Premium - while I was on free they were working...
  • Maxim
  • Spotify Star
  • 2919 Views
  • 12 replies
  • 15 likes
  • 2919 Views
  • 12 replies
  • 15 likes

Design before and after Getting premium

Hello, Any idea why when I turn to premium design of spotify player changed back to and old version? I actualy liked it the way it was on free version...(2nd screen) I also cant use feature of player on locked screen. It didint show up when I turn th...

  • Newbie
  • Hello,  Any idea why when I turn to premium design of spotify player changed back to and old version? I actualy liked it the way it was on free version...(2nd screen) I also cant use featu...
  • ma_marquezini
  • Composer
  • 1662 Views
  • 1 replies
  • 0 likes
  • 1662 Views
  • 1 replies
  • 0 likes

Battery drain Google Pixel 2

Having major issues with Spotify eating my battery on my pixel 2 XL. It is taking up to 40% of battery and phone is completely dead by 3pm from a full charge. I hadn't even used Spotify today and still it said that I had used it for 3hrs 49mins?? If ...

  • Newbie
  • Having major issues with Spotify eating my battery on my pixel 2 XL. It is taking up to 40% of battery and phone is completely dead by 3pm from a full charge. I hadn't even used Spotify today and sti...
  • semitoneberlin
  • Casual Listener
  • 1489 Views
  • 3 replies
  • 3 likes
  • 1489 Views
  • 3 replies
  • 3 likes

Crackling noises when playing Spotify via bluetooth speaker

PlanPremiumCountryGermanyDeviceHuawei Honor 6XOperating SystemAndroid 7 My Question or Issue Hey there, I have some problem with Spotify playing on my bluetooth speakers (Logitech X300). I experience this issue only with Spotify, with all other sound...

  • Music Fan
  • Plan Premium Country Germany Device Huawei Honor 6X Operating System Android 7   My Question or Issue   Hey there, I have some problem with Spotify playing on my bluetooth speake...
  • 371 Views
  • 0 replies
  • 0 likes
  • 371 Views
  • 0 replies
  • 0 likes