Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremium FamilyCountry UsaDeviceLG G7 ThinQOperating SystemAndroid 8.0 My Question or IssueWhile streaming getting break ups every few seconds. I have uninstalled and re unstalled
Plan Premium Family Country Usa Device LG G7 ThinQ Operating System Android 8.0 My Question or Issue While streaming getting break ups every few seconds. I have uninstalled and...
517 Views
0 replies
1 likes
¿Alguien puede ayudarme a recuperar canciones que fueron borradas dentro de un playlist (No el playlist en si solo canciones)?POR FAVOR
¿Alguien puede ayudarme a recuperar canciones que fueron borradas dentro de un playlist (No el playlist en si solo canciones)? POR FAVOR 😞
12689 Views
0 replies
45 likes
PlanPremiumCountry Germany DeviceHuawei mate 10 proOperating SystemAndroid 8.0 My Question or Issue Had some Playlist and albums downloaded.Downloaded the perry rhodan silver editions as far as possible. Heard the downloaded and deleted afterwards.Wa...
Plan Premium Country Germany Device Huawei mate 10 pro Operating System Android 8.0 My Question or Issue Had some Playlist and albums downloaded. Downloade...
395 Views
0 replies
0 likes
PlanPremiumCountryMalaysiaDeviceSamsung J7 ProOperating SystemAndroid version 7.0 My Question or IssueWhen try to open the app on phone it keeps on crashing. Cleared data and cache and it will work for a while then crash again. Please help.
Plan Premium Country Malaysia Device Samsung J7 Pro Operating System Android version 7.0 My Question or Issue When try to open the app on phone it keeps on crashing. Cleared data and...
Casual Listener
707 Views
1 replies
0 likes
PlanPremiumCountry DeviceMoto x playOperating SystemAndroid 7.1.1 My Question or Issue I don't have the "Storage" setting in my Spotify app. I wanted to download songs to my SD card (that's mounted as an "internal shared storage") but the option isn'...
Plan Premium Country Device Moto x play Operating System Android 7.1.1 My Question or Issue I don't have the "Storage" setting in my Spotify app. I wanted to download so...
Newbie
956 Views
3 replies
2 likes
PlanFreeCountryUK DeviceBush Spira D5Operating SystemAndroid 7.0 My Question or Issue What happened to shuffle mode? I accept that on free Spotify you can't select individual songs and that's fine but ever since they changed how the apps look every t...
Plan Free Country UK Device Bush Spira D5 Operating System Android 7.0 My Question or Issue What happened to shuffle mode? I accept that on free Spotify you can't select...
613 Views
0 replies
0 likes
Bonjour à tous, Je suis sur appli android Après avoir sélectionné mes titres dans ma nouvelle playlist, j'ai envie de changer l'ordre des morceaux. C'est impossible ??? Merci pour votre aide !
Bonjour à tous, Je suis sur appli android Après avoir sélectionné mes titres dans ma nouvelle playlist, j'ai envie de changer l'ordre des morceaux. C'est impossible ?...
Visitor
721 Views
1 replies
0 likes
PlanPremiumCountryRomania DeviceSamsung Galaxy S7Operating SystemAndroid Nougat My Question or IssueIn the latest version of Android App (8.4.55.521 armV7) I cannot select anymore "Extreme quality" under Streaming. I have just "Very High" as maximum ...
Plan Premium Country Romania Device Samsung Galaxy S7 Operating System Android Nougat My Question or Issue In the latest version of Android App (8.4.55.521 armV7) I c...
Casual Listener
1174 Views
2 replies
0 likes
PlanPremiumCountry SWITZERLAND DeviceSamsung Galaxy 9 DuoOperating SystemAndroid Oreo My Question or Issue The current version of Spotify has a conflict with the latest Android version available for my device
Plan Premium Country SWITZERLAND Device Samsung Galaxy 9 Duo Operating System Android Oreo My Question or Issue The current version of Spotify has a co...
423 Views
0 replies
0 likes
PlanPremiumCountry Malaysia DeviceOnePlus 5Operating SystemAndroid 8.1.0 My Question or Issue Streaming quality switch to "auto" Automatically , i need to change it to very high quality every time I log in to the app. Is this a bug??? It's annoying!!
Plan Premium Country Malaysia Device OnePlus 5 Operating System Android 8.1.0 My Question or Issue Streaming quality switch to "auto" Automatically , i need to chan...
437 Views
0 replies
1 likes
Ao logar no aplicativo do Spotify pelo facebook eu recebo a seguinte mensagem "Estamos com problemas tente de novo mais tarde", estou com esse problema a 3 dias, porém em outros aparelhos eu consigo entrar normalmente, já exclui o aplicativo e reinst...
Ao logar no aplicativo do Spotify pelo facebook eu recebo a seguinte mensagem "Estamos com problemas tente de novo mais tarde", estou com esse problema a 3 dias, porém em outros aparelhos eu consigo ...
Newbie
1099 Views
2 replies
2 likes
PlanPremiumCountryUSA DeviceMotorola Droid Turbo 2Operating SystemAndroid 7 My Question or IssueMusic is ducking even with no notifications being sent. I am using stock audio controls (no 3rd party audio manager). I have tried disabling Spotify EQ, c...
Plan Premium Country USA Device Motorola Droid Turbo 2 Operating System Android 7 My Question or Issue Music is ducking even with no notifications being sent. I am using stock ...
863 Views
0 replies
0 likes
Plan/PremiumCountry EstoniaDeviceXiaomi Mi mix 2Operating SystemAndroid 8 My Question or Issue Made the payment by PayPal, but still no premium. Made several restarts.
Plan /Premium Country Estonia Device Xiaomi Mi mix 2 Operating System Android 8 My Question or Issue Made the payment by PayPal, but still no premium. Made several restar...
579 Views
0 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy 8 PlusOperating SystemAndroid Oreo My Question or IssueHey. I'm having some issues with Spotify lately. I don't know why but for some reason I'm not able to shuffle any of my playlists anymore. For instance I'l...
Plan Premium Country Device Samsung Galaxy 8 Plus Operating System Android Oreo My Question or Issue Hey. I'm having some issues with Spotify lately. I don't know why but...
Regular
1691 Views
6 replies
1 likes
PlanPremiumCountryBrazil DeviceMoto G5SOperating SystemAndroid 7.1.1 My Question or IssueWhen I try to play songs using the search button on the playlist, it does not work properly and play a song that is not on the screen.
Plan Premium Country Brazil Device Moto G5S Operating System Android 7.1.1 My Question or Issue When I try to play songs using the search button on the playlist, it does not wo...
906 Views
0 replies
0 likes
PlanPremiumCountryusa Devicesamsung galaxy note 4Operating Systemandroid 6.0.1 My Question or Issue Every time I listen to songs on my galaxy note 4, the volume goes up and down again, some times stop. Even on My desk with good internet speed. Withou...
Plan Premium Country usa Device samsung galaxy note 4 Operating System android 6.0.1 My Question or Issue Every time I listen to songs on my galaxy note 4, the volume goe...
322 Views
0 replies
0 likes
PlanPremiumCountryGermany DeviceSamsung Galaxy S8Operating SystemAndroid 8 Dear Spotify Team,i don't know why, but everytime my device is restarted, the standard storage location of the Spotify offline Data changes back to internal storage instead of...
Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android 8 Dear Spotify Team, i don't know why, but everytime my device is restarted, the standard...
622 Views
0 replies
3 likes
PlanPremiumCountry DeviceSamsung Galaxy A3Operating SystemAndroid Oreo My Question or Issue I can easily move the whole music on to the external sd card. But when I try to use Spotify a couple of hours or days later, I am logged out and can not log i...
Plan Premium Country Device Samsung Galaxy A3 Operating System Android Oreo My Question or Issue I can easily move the whole music on to the external sd card. But w...
Casual Listener
1316 Views
2 replies
0 likes
PlanPremiumCountryTurkeyDeviceAsus Zenfone 3 (ZE552KL / 3 GB / 32 GB)Operating SystemAndroid Oreo My Question or IssueTwo days ago Spotify started to freeze on startup and I could fix the problem by clearing the app cache. Yesterday, the same problem...
Plan Premium Country Turkey Device Asus Zenfone 3 (ZE552KL / 3 GB / 32 GB) Operating System Android Oreo My Question or Issue Two days ago Spotify started to freeze on startup and I ...
502 Views
0 replies
1 likes
PlanPremiumCountryGermanyDevicebq Aquaris XOperating SystemAndroid 7.1.1My Question or IssueAll my playlists are fixed to download the songs to phone.All songs have a capacity of around 3 GBIt happend 3rd time that the wiper of ALL playlists for down...
Plan Premium Country Germany Device bq Aquaris X Operating System Android 7.1.1 My Question or Issue All my playlists are fixed to download the songs to phone. All songs have a capacity of ...
300 Views
0 replies
0 likes
