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What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry DeviceSamsung Galaxy 8 PlusOperating SystemAndroid Oreo My Question or IssueHey. I'm having some issues with Spotify lately. I don't know why but for some reason I'm not able to shuffle any of my playlists anymore. For instance I'l...
Plan Premium Country Device Samsung Galaxy 8 Plus Operating System Android Oreo My Question or Issue Hey. I'm having some issues with Spotify lately. I don't know why but...
Regular
1636 Views
6 replies
1 likes
PlanPremiumCountryBrazil DeviceMoto G5SOperating SystemAndroid 7.1.1 My Question or IssueWhen I try to play songs using the search button on the playlist, it does not work properly and play a song that is not on the screen.
Plan Premium Country Brazil Device Moto G5S Operating System Android 7.1.1 My Question or Issue When I try to play songs using the search button on the playlist, it does not wo...
901 Views
0 replies
0 likes
PlanPremiumCountryusa Devicesamsung galaxy note 4Operating Systemandroid 6.0.1 My Question or Issue Every time I listen to songs on my galaxy note 4, the volume goes up and down again, some times stop. Even on My desk with good internet speed. Withou...
Plan Premium Country usa Device samsung galaxy note 4 Operating System android 6.0.1 My Question or Issue Every time I listen to songs on my galaxy note 4, the volume goe...
315 Views
0 replies
0 likes
PlanPremiumCountryGermany DeviceSamsung Galaxy S8Operating SystemAndroid 8 Dear Spotify Team,i don't know why, but everytime my device is restarted, the standard storage location of the Spotify offline Data changes back to internal storage instead of...
Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android 8 Dear Spotify Team, i don't know why, but everytime my device is restarted, the standard...
621 Views
0 replies
3 likes
PlanPremiumCountry DeviceSamsung Galaxy A3Operating SystemAndroid Oreo My Question or Issue I can easily move the whole music on to the external sd card. But when I try to use Spotify a couple of hours or days later, I am logged out and can not log i...
Plan Premium Country Device Samsung Galaxy A3 Operating System Android Oreo My Question or Issue I can easily move the whole music on to the external sd card. But w...
Casual Listener
1299 Views
2 replies
0 likes
PlanPremiumCountryTurkeyDeviceAsus Zenfone 3 (ZE552KL / 3 GB / 32 GB)Operating SystemAndroid Oreo My Question or IssueTwo days ago Spotify started to freeze on startup and I could fix the problem by clearing the app cache. Yesterday, the same problem...
Plan Premium Country Turkey Device Asus Zenfone 3 (ZE552KL / 3 GB / 32 GB) Operating System Android Oreo My Question or Issue Two days ago Spotify started to freeze on startup and I ...
493 Views
0 replies
1 likes
PlanPremiumCountryGermanyDevicebq Aquaris XOperating SystemAndroid 7.1.1My Question or IssueAll my playlists are fixed to download the songs to phone.All songs have a capacity of around 3 GBIt happend 3rd time that the wiper of ALL playlists for down...
Plan Premium Country Germany Device bq Aquaris X Operating System Android 7.1.1 My Question or Issue All my playlists are fixed to download the songs to phone. All songs have a capacity of ...
296 Views
0 replies
0 likes
PlanPremiumCountry DeviceOnkyo DPX1AOperating SystemAndroid My Question or Issue No audio is coming out on my Onkyo DPX1A on the USB port when playing spotify. It works just fine if the audio is sent through Bluetooth
Plan Premium Country Device Onkyo DPX1A Operating System Android My Question or Issue No audio is coming out on my Onkyo DPX1A on the USB port when playing spotify. ...
622 Views
0 replies
1 likes
Hey guys, I've been using spotify premium for quite a while now and it's always worked perfectly. However today my discover weekly play list didn't update. Is there any way you could help me?
Hey guys, I've been using spotify premium for quite a while now and it's always worked perfectly. However today my discover weekly play list didn't update. Is there any way you could h...
286 Views
0 replies
0 likes
PlanPremiumCountry United States DeviceSamsung Galaxy Note 8Operating SystemAndroid oreo My IssueI have 3 playlist in my spotify:1) K-pop playlist2) J-pop playlist3) combination of both of playlist (playlist 1 and 2 combined)and playlist 3 is casuing...
Plan Premium Country United States Device Samsung Galaxy Note 8 Operating System Android oreo My Issue I have 3 playlist in my spotify: 1) K-pop playlist 2) J-pop playl...
Not applicable
553 Views
1 replies
0 likes
hey I was just wondering what’s wrong with my Spotify like when I play a song I and I go to a another app it’s doesnt let me pause or change the song it just stays stuck but it’s keeps playing the song and it changes the song but I can’t do by clicki...
hey I was just wondering what’s wrong with my Spotify like when I play a song I and I go to a another app it’s doesnt let me pause or change the song it just stays stuck but it’s keeps playing the so...
397 Views
0 replies
0 likes
PlanPremiumCountryUSA DeviceLGV30Operating SystemWhatever the newest LG Android update is called My Question or Issue I have had this problem for over a year. I actually cancelledy premium on my last phone because it was so annoying. Well bought a ne...
Plan Premium Country USA Device LGV30 Operating System Whatever the newest LG Android update is called My Question or Issue I have had this problem for over a y...
316 Views
0 replies
1 likes
PlanFreeCountry USAndroid My Question or Issue I had a large saved songs list and I frequently used for work, with the new update i've lost access to it. I only have the small favorites playlist with a few songs that constantly repeat... I had a larg...
Plan Free Country US Android My Question or Issue I had a large saved songs list and I frequently used for work, with the new update i've lost access to it. I only have the small fav...
315 Views
0 replies
0 likes
PlanPremiumCountry USADeviceSamsung Galaxy J7 Sky ProOperating SystemAndroid 7.0 My Question or Issue Hello, so yesterday my spotify app on android crashed and refused to reopen, was just a black screen no music nothing. So I followed the troubleshoo...
Plan Premium Country USA Device Samsung Galaxy J7 Sky Pro Operating System Android 7.0 My Question or Issue Hello, so yesterday my spotify app on android crashed and re...
291 Views
0 replies
0 likes
PlanFreeCountry Guernsey (within the uk)DeviceSamsung galaxy s8 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueRecently bought a new phone. I have gone to download the spotify app through the play store however I'm unable...
Plan Free Country Guernsey (within the uk) Device Samsung galaxy s8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Recently bought a...
Community Legend
386 Views
1 replies
0 likes
PlanPremiumCountry UKDeviceHuawei P9Operating SystemAndroid My Question or Issue On a few occasions in the last week my data usage has shot up a lot for no reason. Spotify has used 100mb today for about half an hour of streaming at normal streaming q...
Plan Premium Country UK Device Huawei P9 Operating System Android My Question or Issue On a few occasions in the last week my data usage has shot up a lot for no reason. ...
883 Views
0 replies
1 likes
PlanPremiumCountry UKDeviceWileyfox Swift 2 XOperating SystemAndroid 7.1.2 My Question or Issue When certain songs are playing they cause the app to crash.The song will pause and then you cantc skip or select another song, you have to close down the ...
Plan Premium Country UK Device Wileyfox Swift 2 X Operating System Android 7.1.2 My Question or Issue When certain songs are playing they cause the app to crash. The s...
458 Views
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1 likes
The music stops as soon as my phone screen goes to sleep or I hit the home button for another app. This is a new problem that started today and I’ve never experienced it in my many years of using Spotify Premium on my iPhone. I play music and use my ...
The music stops as soon as my phone screen goes to sleep or I hit the home button for another app. This is a new problem that started today and I’ve never experienced it in my many ye...
Community Legend
1114 Views
1 replies
0 likes
PlanSamsung s8Operating SystemAndroid My Question or IssueHi I came to go on my Spotify yesterday and it had logged out and now I don't know the log in details and it was set up with my ex partners email address and I'm still paying for it aswell so ...
Plan Samsung s8 Operating System Android My Question or Issue Hi I came to go on my Spotify yesterday and it had logged out and now I don't know the log in details and it was set up with...
328 Views
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PlanPremiumCountryBrazilDeviceAIKON 8.0 Car MultimediaOperating SystemAndroid 6.0.1 My Question or Issue The car multimedia does not display the entire APP home screen in full, displaying only the first 2 buttons (sign up for free and continue with f...
Plan Premium Country Brazil Device AIKON 8.0 Car Multimedia Operating System Android 6.0.1 My Question or Issue The car multimedia does not display the entire APP home screen...
365 Views
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