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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1579 Views

0 replies

6 likes

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cut in music

PlanPremiumCountry BeazilDeviceMotorola x4Operating SystemAndroid Oreo My Question or Issue I have a problem that when I put in the next song of a cut, this happens every time I start the next track, even when I put in half the song of a cut, I unins...

Newbie

  Plan Premium Country  Beazil Device Motorola x4 Operating System Android Oreo   My Question or Issue   I have a problem that when I put in the next song of...

Bittencourt

Spotify Star

399 Views

1 replies

0 likes

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Superuser Contribution Mostrar canciones no reproducibles

No puedo reproducir las canciones a pesar de estar descargadas y me sale en gris... El error que me aparecia me decia que fuera a ajustes y le diera a Mostrar canciones no reproducibles, ahora salen pero no se escuchan me podeis ayudar. Soy premiun

Casual Listener

No puedo reproducir las canciones a pesar de estar descargadas y me sale en gris... El error que me aparecia me decia que fuera a ajustes y le diera a Mostrar canciones no reproducibles, ahora s...

SergioDavid

Roadie

879 Views

1 replies

0 likes

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Superuser Contribution Redownload failed downloaded song

PlanPremiumCountry IndonesiaDeviceMotorola Moto MOperating SystemAndroid Nougat My Question or IssueSo I downloaded songs for offline uses but there are some songs that failed to download it will play the song but not fully so it's just stuck at cert...

Newbie

Plan Premium Country  Indonesia Device Motorola Moto M Operating System Android Nougat   My Question or Issue So I downloaded songs for offline uses but there are some songs that ...

SergioDavid

Roadie

698 Views

1 replies

0 likes

Download error
Offline download
  • 698 Views
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Superuser Contribution Almacenamiento

¿Por qué la aplicación ocupa tanto espacio en la memoria interna del telefono? Tengo activada la opcion de guardar los datos de la música en la tarjeta SD y aún así la aplicación es muy pesada. ¿Hay alguna solución?

Newbie

¿Por qué la aplicación ocupa tanto espacio en la memoria interna del telefono? Tengo activada la opcion de guardar los datos de la música en la tarjeta SD y aún así la aplicación es muy pesada. ¿Hay ...

SergioDavid

Roadie

801 Views

1 replies

0 likes

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Superuser Contribution Album not available

Hi We have two differnet accounts, same options. My wife can access and play an album, i can't... music not available....Album is Valses de Vienne - Hans Reimann. What she can read it and me not ? Thanks

Newbie

    Hi   We have two differnet accounts, same options. My wife can access and play an album, i can't... music not available.... Album is Valses de Vienne - Hans Reimann.   ...

SergioDavid

Roadie

645 Views

1 replies

0 likes

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Superuser Contribution Visual and playability bugs

PlanPremiumCountry Australia DeviceSamsung Galaxy note 8Operating SystemAndroid 8My Question or IssueHi, recently - since last month- the player suffers several issues such as screen overlapping while moving to an artist page or playlist. Moreover so...

Newbie

Plan Premium Country  Australia  Device Samsung Galaxy note 8 Operating System Android 8 My Question or Issue Hi, recently - since last month- the player suffers  several issu...

SergioDavid

Roadie

459 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Volume control on soundbar

When controlling the volume of spotify playing on my Samsung sound bar it jumps 7 levels when I hit the volume on my phone. Any tips this is quite annoying.When I use the multiroom app from Samsung this works fine but then I need to keep switching be...

Visitor

When controlling the volume of spotify playing on my Samsung sound bar it jumps 7 levels when I hit the volume on my phone. Any tips this is quite annoying. When I use the multiroom app from Samsung...

Mac_0

Newbie

3128 Views

6 replies

11 likes

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  • 11 likes

Email not recognized

My Question or IssueI recently deleted my spotify app on accident so I downloaded it again and tried to log back in but it won't recognize any of my email accounts. I've been paying for premium for years and no matter what I try I cant log back in. I...

Visitor

    My Question or Issue I recently deleted my spotify app on accident so I downloaded it again and tried to log back in but it won't recognize any of my email accounts. I've been paying...

Joe

Community Legend

602 Views

2 replies

0 likes

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Android Auto Offline Mode can't view menu options

PlanPremiumCountryUS DeviceGoogle PixelOperating SystemAndroid Oreo My Question or IssueI have several entire albums downloaded, but when my Spotify app is in Offline Mode and I open Android Auto and click the menu button it spins indefinitely and sa...

Casual Listener

Plan Premium Country US  Device Google Pixel Operating System Android Oreo   My Question or Issue I have several entire albums downloaded, but when my Spotify app is in Offli...

sl7023

Newbie

1229 Views

2 replies

2 likes

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  • 2 likes

App uses a LOT of space on internal storage

and it's ridiculous! come on, i sign the service and save my tracks offline, but not only the offline songs are saved, ALL that i hear is saved, and create a monstruous cache. And then, if i delete the cache, all my offline songs gone too, the app ha...

Regular

and it's ridiculous! come on, i sign the service and save my tracks offline, but not only the offline songs are saved, ALL that i hear is saved, and create a monstruous cache. And then, if i delete t...

u-64_2ydzxg38

Newbie

67186 Views

81 replies

29 likes

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  • 29 likes

[Your Music] Increase maximum Songs allowed in Your Music

PlanPremiumCountry United States of AmericaDevice(Motorola Moto 4G)Operating System My Question or Issue

Newbie

Plan Premium Country  United States of America Device (Motorola Moto 4G) Operating System     My Question or Issue  

Loxer

Community Legend

482 Views

1 replies

0 likes

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  • 1 replies
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Why can't I repeat searched songs anymore??

Every time I search for a song in the Spotify app now, the shuffle/repeat buttons are gone and I can't do anything about it. I am sick and tired of this, I just want to repeat the songs I search in peace but I can't do that anymore. I understand that...

Newbie

Every time I search for a song in the Spotify app now, the shuffle/repeat buttons are gone and I can't do anything about it. I am sick and tired of this, I just want to repeat the songs I search in p...

Loxer

Community Legend

744 Views

1 replies

0 likes

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Play queue button missing on Android

PlanPremiumCountry FranceDeviceLg G4Operating SystemAndroid My Question or IssueI'd like to use play queue, listening to daily mix and find a good song, then insert the related album and pursue with the end of the daily mix.Unfortunately it is someti...

Newbie

Plan Premium Country  France Device Lg G4 Operating System Android   My Question or Issue I'd like to use play queue, listening to daily mix and find a good song, then insert the ...

530 Views

0 replies

0 likes

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android 8.1.0 and HEOS/Denon AVR-S930 2nd zone turning on Main zone

PlanPremiumCountry U.S.DevicePixel XLOperating SystemAndroid 8.1.0My Issuewhen using the Spotify via Denon's HEOS app on their AVR-S930 receiver set to zone 2 only w/ the main zone being set to off, anytime I fast forwartd or change tracks the main z...

Casual Listener

Plan Premium Country  U.S. Device Pixel XL Operating System Android 8.1.0 My Issue when using the Spotify via Denon's HEOS app on their AVR-S930 receiver set to zone 2 only w/ the main ...

831 Views

0 replies

1 likes

HEOS Zone 2
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Superuser Contribution I dont see albums but my friends seeing

PlanFree/PremiumCountry England DeviceSamsung A5 2017Operating System(ANDORID My Question or Issue Hey I have question. I dont see albums mu favorite band but my friends seeying everything we have both premium and I dont know why I can't listen music

Casual Listener

Plan Free/Premium Country  England  Device Samsung A5 2017 Operating System (ANDORID   My Question or Issue  Hey I have question. I dont see albums mu favorite band but ...

t1-qqub_sl8f9

Casual Listener

804 Views

2 replies

0 likes

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Friend's playlist won't update

I have a Samsung Galaxy S7 and Android Version 8.On Spotify, I play a friend's playlist regularly. Recently, she told me that she updated the playlist, but when I listen to her playlist, it doesn't play the new songs. It just repeats the same songs i...

Newbie

I have a Samsung Galaxy S7 and Android Version 8. On Spotify, I play a friend's playlist regularly. Recently, she told me that she updated the playlist, but when I listen to her playlist, it doesn't...

331 Views

0 replies

0 likes

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I can't confirm the login with Facebook

I'm trying to login on my account but when I put the user and password of Facebook, appears a white screen saying " Confirm login ", it used to be simple but don't have any information or a OK buttom to press and continue.

Newbie

I'm trying to login on my account but when I put the user and password of Facebook, appears a white screen saying " Confirm login ", it used to be simple but don't have any information or a OK buttom...

Shamblek

Casual Listener

1389 Views

6 replies

1 likes

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Some Songs Download ...Some Won't

PlanPremiumCountry CanadaDeviceS8 and TabAOperating SystemAndroid Oreo and Jellybean My Question or Issue I'm having an issue where one out of maybe ten songs won't download with the rest of a playlist. They don't even have the download symbol to the...

Newbie

  Plan Premium Country  Canada Device S8 and TabA Operating System Android Oreo and Jellybean   My Question or Issue  I'm having an issue where one out of maybe ten son...

300 Views

0 replies

0 likes

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stop spotify creating song radio base on (the first song that u choose)

Premium DeviceSamsung galaxyOperating System Android Oreo My Question or IssueHow to stop spotify creating "song radio based on *the first song that you choose after searching an artist"

Casual Listener

Premium  Device Samsung galaxy Operating System  Android Oreo   My Question or Issue How to stop spotify creating "song radio based on *the first song that you choose after...

Loxer

Community Legend

2669 Views

7 replies

0 likes

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  • 7 replies
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Repeat feature

I cant repeat songs. The only feature I have is to not play the song.PlanFreeCountry United StatesDeviceSamsung Galaxy J2 PrimeOperating

Newbie

I cant repeat songs. The only feature I have is to not play the song. Plan Free Country  United States Device Samsung Galaxy J2 Prime Operating   

433 Views

0 replies

0 likes

  • 433 Views
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