Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry CanadaDevicePixelOperating SystemAndroid 8.1.0 My Question or IssueI'm connected to the internet but can't browse, search, or use radio on spotify. I've done a clean install, and I'm able to browse websites on wifi and mobile, but ...
Plan Premium Country Canada Device Pixel Operating System Android 8.1.0 My Question or Issue I'm connected to the internet but can't browse, search, or use radio on spotify. I'...
Casual Listener
763 Views
1 replies
2 likes
PlanFree/Premium DeviceGalaxy 6 My Question or Issue Playlist is there a way I can put my playlist in order of the date I put them ?
Plan Free/Premium Device Galaxy 6 My Question or Issue Playlist is there a way I can put my playlist in order of the date I put them ?
Community Legend
888 Views
4 replies
0 likes
PlanPremiumCountryFrance Devicesamsung Galaxy A5 2017Operating SystemAndroid Oreo My Question or Issue What is the cache limit of the Android app? It seems that it doesn't exist...Thanks.
Plan Premium Country France Device samsung Galaxy A5 2017 Operating System Android Oreo My Question or Issue What is the cache limit of the Android app? It seems t...
Community Legend
3698 Views
2 replies
4 likes
PlanPremiumCountryUnited KingdomDeviceOneplus ThreeOperating SystemAndroid 8.0.0 My Question or IssueI'm using Spotify 8.4.60.701 armV7.I searched for "This is America" by Childish Gambino, and it came up in my search results, so I pressed the result...
Plan Premium Country United Kingdom Device Oneplus Three Operating System Android 8.0.0 My Question or Issue I'm using Spotify 8.4.60.701 armV7. I searched for "This is America...
Casual Listener
1149 Views
1 replies
0 likes
PlanFree/PremiumCountry USADevicePixel XLOperating System Android Oreo 8.1My Question or Issue Please fix the issues in the latest update on Spotify. I just got done saying how reliable Spotify is. But the latest update has really been screwy. I am a...
Plan Free/Premium Country USA Device Pixel XL Operating System Android Oreo 8.1 My Question or Issue Please fix the issues in the latest update on Spotify. I just got done ...
Community Legend
444 Views
1 replies
0 likes
PlanPremiumCountryU.S.DeviceGalaxy S9+Operating SystemAndroid Oreo My Question or Issue Everytime a friend shares a song through Facebook messenger and I click on the song, messenger will open Spotify but Spotify will not take me to the location of t...
Plan Premium Country U.S. Device Galaxy S9+ Operating System Android Oreo My Question or Issue Everytime a friend shares a song through Facebook messenger and I click on the so...
4626 Views
0 replies
6 likes
PlanPremiumCountry NorwayDevice(, Samsung Galaxy s7 edge)Operating System(Android.) My Question or Issue The app randomly starts up. Doesn't close when I want it to. Stops mid song and freezes so I can't pause, close, change song or anything. It simp...
Plan Premium Country Norway Device (, Samsung Galaxy s7 edge) Operating System (Android.) My Question or Issue The app randomly starts up. Doesn't close when I want it to...
1275 Views
0 replies
0 likes
PlanPremiumCountryThe Netherlands DeviceOneplus 5tOperating SystemAndroid 8.1.0 My Question or IssueI'm having multiple issues with the music player. - I can't skip more than 2 songs in a row. When I leave the screen and go back in I can skip 2 songs...
Plan Premium Country The Netherlands Device Oneplus 5t Operating System Android 8.1.0 My Question or Issue I'm having multiple issues with the music player. - I can't sk...
Roadie
448 Views
1 replies
0 likes
Hello, My Discover Weekly playlist has not been updated since April 23. I do like this option so I would like to have it back. I contacted Spotify in April to merge two accounts, and they did that. It might have something to do with that. Anyone know...
Hello, My Discover Weekly playlist has not been updated since April 23. I do like this option so I would like to have it back. I contacted Spotify in April to merge two accounts, and th...
Roadie
301 Views
1 replies
0 likes
Hi. I would like to use my US credit card here in the philippines but I can't use it. It won't let me pay. And I don't have a bank account here in the philippines. How can I pay using that card here in the philippines?
Hi. I would like to use my US credit card here in the philippines but I can't use it. It won't let me pay. And I don't have a bank account here in the philippines. How can I pay using that card here ...
Roadie
1538 Views
1 replies
0 likes
Okay so I've just got premium since the new update and I get that you have to 'like' songs and it adds them to your favourites, instead of actually clicking "download" like before, but now how do I know which songs are downloaded or not, to listen of...
Okay so I've just got premium since the new update and I get that you have to 'like' songs and it adds them to your favourites, instead of actually clicking "download" like before, but now how do I k...
Roadie
598 Views
1 replies
0 likes
When i launch the Spotify app, i get a dark grey screen for 5 sec, after this the app seems to be loading but that just add the background of the search bar and it's crashI've done none update before this issue. I've already tried to clear the cache ...
When i launch the Spotify app, i get a dark grey screen for 5 sec, after this the app seems to be loading but that just add the background of the search bar and it's crash I've done none update befo...
Roadie
8217 Views
18 replies
7 likes
PlanPremiumCountryIndonesiaDeviceOppo R829Operating SystemColorOS V1.0.0i (based on Android 4.2.2) My Question or IssueI'm using most updated version of the app. I can't access podcasts and when I click any podcast, there's no response. I can still a...
Plan Premium Country Indonesia Device Oppo R829 Operating System ColorOS V1.0.0i (based on Android 4.2.2) My Question or Issue I'm using most updated version of the app. I ca...
Community Legend
876 Views
1 replies
0 likes
I downloaded the latest version and when I try to login with my facebook account I write my email adress and my password but when it logs in and instead of getting the message asking me if i want to connect my account to spotify its just turns white ...
I downloaded the latest version and when I try to login with my facebook account I write my email adress and my password but when it logs in and instead of getting the message asking me if i want to ...
Community Legend
370 Views
1 replies
0 likes
PlanFreeCountry MalaysiaDeviceSamsung j7+Operating SystemAndroid Nugget My Question or IssueCan't subscribe because it tells me this
Plan Free Country Malaysia Device Samsung j7+ Operating System Android Nugget My Question or Issue Can't subscribe because it tells me this
Community Legend
1423 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceLG V30+Operating SystemAndroid Oreo (8.0) My Question or Issue I keep getting a red error message at the top of my page saying I must update my system as Spotify needs Android 4.1 or higher to run. I am running Android 8.0...
Plan Premium Country USA Device LG V30+ Operating System Android Oreo (8.0) My Question or Issue I keep getting a red error message at the top of my page saying I must ...
Community Legend
644 Views
1 replies
0 likes
My Question or Issue my galaxy s5 running android 7.1.2 keeps getting a message about updating the os to something above 4.1. what is this?
My Question or Issue my galaxy s5 running android 7.1.2 keeps getting a message about updating the os to something above 4.1. what is this?
Casual Listener
689 Views
4 replies
1 likes
My Issue:So, i've been trying to listen music when. But when i turn my phone off or bring the app to the background, i made an video of it to show you how it sounds, can someone please help me with this?PlanPremiumCountryNetherlands Device(Dogee Mix)...
My Issue: So, i've been trying to listen music when. But when i turn my phone off or bring the app to the background, i made an video of it to show you how it sounds, can someone please help me with...
Community Legend
1047 Views
1 replies
0 likes
My Issue:So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone please help me with this?PlanPremiumCountryNetherlands De...
My Issue: So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone plea...
Community Legend
722 Views
1 replies
0 likes
Hello,since the last update that changed Spotify, whenever I save/add an album to my favourites, the songs it contains are not saved in 'my favourite songs' in my library. It used to be the case in the older versions though, but all the songs I had p...
Hello, since the last update that changed Spotify, whenever I save/add an album to my favourites, the songs it contains are not saved in 'my favourite songs' in my library. It used to be the case in...
Community Legend
2809 Views
3 replies
1 likes
