Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
196197 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
537994 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
444103 Views
565 replies
37 likes
PlanPremiumDeviceSony Xperia X Compact (F5321)Operating SystemAndroid 8.0.0Spotify App8.4.61.683 My Question or IssueHi, I would like to ask for help. In my spotify app missing option for storage option. I have SD card and I would like to download of...
Plan Premium Device Sony Xperia X Compact (F5321) Operating System Android 8.0.0 Spotify App 8.4.61.683 My Question or Issue Hi, I would like to ask for help. In my spotify app...
Roadie
517 Views
1 replies
0 likes
Since middle/late May: "no internet connection, please try again later" 2-3 times on a daily basis. This with a close to flawless mobil internet connection. It never occurs when using my Google service Music Premium or any other services for that mat...
Since middle/late May: "no internet connection, please try again later" 2-3 times on a daily basis. This with a close to flawless mobil internet connection. It never occurs when using my Google servi...
Roadie
475 Views
1 replies
0 likes
Plan: Premium Device: one plus 3t My Question or Issue:Normally the current song is displayed on the bottom of the screen (app) on my phone there are always songs from a specific playlist displayed. Because of this a song from another playlist can on...
Plan: Premium Device: one plus 3t My Question or Issue: Normally the current song is displayed on the bottom of the screen (app) on my phone there are always songs from a specific ...
Roadie
572 Views
1 replies
1 likes
PlanPremiumCountryUSA DevicesBoth my wife and I have Samsung Galaxy J7s, my Bluetooth enabled car radio is a Kenwood Excelon DPX792BH and my wife has a small bluetooth enabled device that transmits the audio through an FM frequency. Operating System...
Plan Premium Country USA Devices Both my wife and I have Samsung Galaxy J7s, my Bluetooth enabled car radio is a Kenwood Excelon DPX792BH and my wife has a small bluetooth ...
Roadie
518 Views
1 replies
0 likes
Hi. Yesterday I signed up for Spotify premium. Previously I'd liked/green heart songs which added it to my Favourites. Since switching to Premium I can't find my favourites anymore. I'm gutted as I'd spent ages collating these songs.I have found thes...
Hi. Yesterday I signed up for Spotify premium. Previously I'd liked/green heart songs which added it to my Favourites. Since switching to Premium I can't find my favourites anymore. I'm gutt...
Roadie
892 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceXiaomi Redmi 5Operating System My Question or IssueHallo, Vom Account meiner Freundin (Premium, gleiche Spotify Version) ist es möglich, Musik Dateien von Ihrem Samsung S7 in Spotify zu importieren. In meinem Account wi...
Plan Premium Country Germany Device Xiaomi Redmi 5 Operating System My Question or Issue Hallo, Vom Account meiner Freundin (Premium, gleiche Spotify Version) i...
Roadie
5956 Views
1 replies
2 likes
PlanPremiumCountryBelgium DeviceXiaomi Mi A1 / Moto g5 plusOperating SystemAndroid Oreo, Windows 10 / Ubuntu /Playstation 4My Question or Issuei have spotify premium for for quite a while and when i first took the premium spotify service i could save...
Plan Premium Country Belgium Device Xiaomi Mi A1 / Moto g5 plus Operating System Android Oreo, Windows 10 / Ubuntu /Playstation 4 My Question or Issue i have spotify premium for&n...
Roadie
539 Views
1 replies
0 likes
PlanPremium DeviceNexus6pOperating SystemAndroid Oreo My Question or Issue I'm a premium user. But I cannot select a specific song and play it. As soon as I select the song, it starts a radio, which I didn't want. I do enjoy all the other premium fea...
Plan Premium Device Nexus6p Operating System Android Oreo My Question or Issue I'm a premium user. But I cannot select a specific song and play it. As soon a...
Casual Listener
1512 Views
6 replies
1 likes
PlanFreeCountryPoland DeviceNokia 6Operating SystemAndroid My Question or Issue I love the new feature "don't play this" in my playlist, so I don't have to delete a song in order not to listen to it temporarily. Shame it won't work for me... For some...
Plan Free Country Poland Device Nokia 6 Operating System Android My Question or Issue I love the new feature "don't play this" in my playlist, so I don't have t...
Roadie
1466 Views
5 replies
0 likes
PlanFree/PremiumPremium Country Germany DeviceSamsung Galaxy A5 2017Operating System AndroidMy Question or IssueWhen I search in my playlist, the songs are displayed normal, but if I want to play songs from this searched songs, it plays songs that ar...
Plan Free/Premium Premium Country Germany Device Samsung Galaxy A5 2017 Operating System Android My Question or Issue When I search in my playlist, the songs are dis...
Roadie
1295 Views
4 replies
0 likes
Can anyone tell me how I can play all my songs on shuffle, at the moment I can only play my seperate playlists. Probably i'm overlooking something. thanks
Can anyone tell me how I can play all my songs on shuffle, at the moment I can only play my seperate playlists. Probably i'm overlooking something. thanks
Music Fan
260634 Views
28 replies
19 likes
PlanPremiumCountry USADeviceKindle Fire HD8 ==I recently decided to browse videos on Spotify. I was only able to see "Featured Shows" and "Featured Episodes". I was hoping to browse all shows. I was wondering if I did something wrong or if this featu...
Plan Premium Country USA Device Kindle Fire HD8 == I recently decided to browse videos on Spotify. I was only able to see "Featured Shows" and "Featured Episodes". I was hopi...
Roadie
1201 Views
1 replies
0 likes
PlanPremiumCountryGermany DeviceMoto G5 PlusOperating SystemAndroid 7App Version8.4.61.683 Since one or two weeks it is not possible anymore to select my SD Card as download storage in the settings. And that happened without any notification. All my ...
Plan Premium Country Germany Device Moto G5 Plus Operating System Android 7 App Version 8.4.61.683 Since one or two weeks it is not possible anymore to select my SD Card as ...
Regular
934 Views
3 replies
1 likes
Hola,Como puedo lograr que la lista que coloque en la pantalla de inicio se inicie aleatoriamente...? el problema esta que se reproduce secuencialemnte a por orden siempre comenzando por la misma canción lo cual es muy fome.Saludos y gracias!
Hola, Como puedo lograr que la lista que coloque en la pantalla de inicio se inicie aleatoriamente...? el problema esta que se reproduce secuencialemnte a por orden siempre comenzando por la misma c...
Roadie
672 Views
1 replies
0 likes
Hi! My problem is that I'm online on spotify but I can't search for artists, daily mixes or albums, only for songs. For example if I search for an artist, it will only give me songs of the artist, not the profile of the singer.
Hi! My problem is that I'm online on spotify but I can't search for artists, daily mixes or albums, only for songs. For example if I search for an artist, it will only give me songs of the artist, no...
Regular
458 Views
1 replies
0 likes
No me deja loggearme la app para nada, dice que no tengo datos y estoy sin conexion a internet, ya probe con varias versiones de la app y sigue igual, ayuda porfa,hace 2 meses lo use por ultima vez y estaba todo bien, van dos dias y no recibo respues...
No me deja loggearme la app para nada, dice que no tengo datos y estoy sin conexion a internet, ya probe con varias versiones de la app y sigue igual, ayuda porfa,hace 2 meses lo use por ultima vez y...
Roadie
833 Views
4 replies
0 likes
PlanPremium - Family AccountCountryUKDevicesSamsung Galaxy A3 & Samsung Galaxy S7Operating SystemSamsung A3 SM-A320FL - v8.0.0, Security Patch June 2018. Samsung S7 SM-G930F - v8.0.0, Security Patch April. 2018 My Question or IssueI have completely r...
Plan Premium - Family Account Country UK Devices Samsung Galaxy A3 & Samsung Galaxy S7 Operating System Samsung A3 SM-A320FL - v8.0.0, Security Patch June 2018. Samsung S7 SM-G930F ...
Roadie
1585 Views
1 replies
5 likes
PlanPremiumCountry ThailandDeviceSamsung Galaxy A7 (2016) and Samsung Galaxy Tab AOperating SystemAndroid Nougat (Both devices) My Question or Issue I have some problem with Spotify for a week after I updated the app automatically. Almost every time ...
Plan Premium Country Thailand Device Samsung Galaxy A7 (2016) and Samsung Galaxy Tab A Operating System Android Nougat (Both devices) My Question or Issue I have some pro...
Roadie
685 Views
1 replies
3 likes
One of the most annoying things coming from the iOS to the Android app is the inability to control the volume of an external device directly without having to unlock the phone and open the Spotify app. This was a feature I used all the time on iOS an...
One of the most annoying things coming from the iOS to the Android app is the inability to control the volume of an external device directly without having to unlock the phone and open the Spotify ap...
Community Legend
560 Views
1 replies
0 likes
PlanPremiumCountry TURKEYDeviceSamsung Galaxy S6 EdgeOperating SystemAndroid 7.0 My Question or Issue I can't find the ''videos'' feature.These feature is not available in TURKEY.
Plan Premium Country TURKEY Device Samsung Galaxy S6 Edge Operating System Android 7.0 My Question or Issue I can't find the ''videos'' feature.These feature is not ...
Casual Listener
2077 Views
2 replies
0 likes
