BMW Connected Drive Android Issues

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BMW Connected Drive Android Issues

Robbzter
Casual Listener

Hi!

I have the following:

BMW 330e /w connected drive (2018) and no pending SW updates

Samsung s8 (no pending SW updates)

 

With the following problems:

The onboard spotify app - Changing to next song gives random song

The spotify menu is working 50% of the time

The app disconnects every 20min(requires app and BT restart)

 

What i've tried:

- Mailed BMW (Told me to bring it to a dealer)

- Reset of the car at the dealership(No changes, told me they knew about the problem but it was just on Android so they didn't care since everyone in Norway has IOS)

- Hard reset of the phone(No changes)

- Numerous guides that really just reinstalls the app(No changes)

- Called BMW again (New person told me Spotify was the problem without knowing any details)

- Searched my phone for some files(Found something i don't understand /attachment)

 

Regards

Someone who is tired of doing an unpaid job

47 Replies

Re: BMW Connected Drive Android Issues

EvrenTR
Regular

I have the same problem. I cant control my tracks with joystick. And i cant see album cover on the screen. It was working perfect with ios but doesnt work with android unfortunatelly. 

Re: BMW Connected Drive Android Issues

SimonRoper19
Casual Listener

All the symptoms are the same for me also. Worked great with an IPhone but hit and miss with android

Re: BMW Connected Drive Android Issues

martinsixsmith
Music Fan

Same problem from another unpaid employee of Spotify / BMW.

Lost the connection with Connected Drive and Spotify on numerous occasions today ( my first day with the Spotify / Android package ). Played one entire playlist without problem but then the Spotify icon just disappeared from the screen and I had to revert to radio.

Also had the “ random”playlist for one session. A joke really from the supposedly number one music streaming company and one of the worlds top auto producers.

I will continue with Deezer ( supported by BMW on iOS but not Android - what is that all about ? ) via Android Auto in the car on my phone. At least I can listen to my playlists / albums on the car speakers via Bluetooth and have the benefit of Google Assist and messaging, emails, phone calls etc. Just unable to use Google Assist for controlling the playlists, nor can I see the album artwork. I can live with that until it’s time to change my 1 year old 430d Gran Coupe but if the situation remains the same it will be a deal breaker.

 

 

 

 

Re: BMW Connected Drive Android Issues

SimonRoper19
Casual Listener
I have a brand new 5 series, and my experience matches yours. So don't get your hopes up that a new car will solve it! Mine drops out numerous times a day. I also notice that the Android doesn't have the search function either. With IOS I could request a song via voice control, not so with Android. 

Re: BMW Connected Drive Android Issues

martinsixsmith
Music Fan

What I find astounding is how two companies ( BMW & Spotify ) can release such a product without any apparent market testing beforehand - or maybe we are just part of an unofficial “Beta programme” ! Very disappointing.

 

Re: BMW Connected Drive Android Issues

EvrenTR
Regular

i use the cable to connect each other. it doesnt show album cover and track list with bluetooth connection unfortunatelly. it was working with apple perfectly but doesnt work with android. my car is m4 by the way. 

bmw must contact to android authority to solve this problem. at least with samsung. 🙂 but no way...

Re: BMW Connected Drive Android Issues

martinsixsmith
Music Fan

I have been doing some more research into the BMW / Android / Spotify connectivity issues. Boy, what a can of worms I opened.

i have a Galaxy S7 ( I switched a couple of weeks ago from iPhone). It seems that the most recent Android operating systems have an aggressive power saving mode which can affect the Spotify App. Here are the links from the Spotify firum

 

https://community.spotify.com/t5/Android/PSA-Samsung-users-please-read/td-p/1334731

 

https://community.spotify.com/t5/Android/COMPLETE-GUIDE-How-to-fix-most-Android-issues/td-p/914257

 

However, another issue reared its’ head. I have downloaded my playlists onto my SD card for offline listening to avoid exceeding my providers data allowance. When I open the Spotify App in offline mode I get a message telling me I am offline and that I should go online to login ! Therefore the app is redundant in offline mode. Talk about a chicken and egg situation and it remains unresolved as far as I can tell from the Spotify forums.

 

https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyaccountrelated/page/1/th...

 

The level of complexity which has been introduced for a seemingly simple task is frankly mind blowing. I haven’t got any more time to waste so will just continue with Deezer and accept its limitations in the BMW / Android format.

 

 

 

 

Re: BMW Connected Drive Android Issues

EvrenTR
Regular

Deezer works with Android phone clearly? 

i mean can you see album cover and playlist when you connect it via bluetooth.?

thanks for your reply.

Re: BMW Connected Drive Android Issues

martinsixsmith
Music Fan

Deezer works with Andoid / BMW but, as I said in my previous post, with limitations. Those limitations are :

1. There is no album artwork on BMW screen . However the BMW screen does display the playlist or album title, as well as the name of the track which is playing, in "black and white" . I use the split screen mode on my car display with the smaller portion of the split devoted to Deezer / multimedia . Works fine  

2. I cannot access or control my Deezer playlists. albums etc via I Drive.

3. Cannot use voice command to change tracks, playlists etc.

 

However, via Android Auto  ( also incompatible with BMW, wth !! ) on my Galaxy S7 I can :

1. View and change my downloaded playlists via the phone ( not iDrive) and listen to  them via the car speakers.

2. Move to the next track or previous track via the car controls ( arrow buttons or steering column ) 

3. Via Google Assistant, send and receive messages and make phone calls

4. Navigate via Google Maps ( also works via Google Assistant ).

All this is done via Bluetooth with no USB connection necessary.

 

To enable Deezer with Android Auto I first had to disable Google Play Music on my Galaxy S7 as the Android Auto App always defaulted to that. Once that was accomplished everything was fine. You can then "pair" the Android Auto App with your cars Bluetooth and also enable it to switch on automatically as soon as it is connected to the Bluetooth.

Hope this helps

 

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