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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857413 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857413 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21572 Views
  • 3 replies
  • 0 likes
  • 21572 Views
  • 3 replies
  • 0 likes

Spotify says offline?? I've been premium for years and can't figure ot out.

I've tried a few things that I read online, but I can't get into the app at all so I cannot go into my settings to switch it to online. I tried the full website I get nowhere. But I can listen to it find on my firestick. But I really need to figure o...

  • Newbie
  • I've tried a few things that I read online, but I can't get into the app at all so I cannot go into my settings to switch it to online. I tried the full website I get nowhere. But I can listen to it ...
  • phan_times
  • Community Legend
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Best stand alone portable music player for spotify

So I am one of these guys that uses a stand alone music player. Had an Ipod and then a Sony walkman. Just wondering what good alternatives there are. The Walkman does integrate spotify, but the memory is very limited (it only permits 2GB for offline ...

  • Newbie
  • So I am one of these guys that uses a stand alone music player.  Had an Ipod and then a Sony walkman.  Just wondering what good alternatives there are.   The Walkman does integrate s...
  • 8187 Views
  • 0 replies
  • 13 likes
  • 8187 Views
  • 0 replies
  • 13 likes

Fila de reprodução

Olá, alguém sabe como faço para limpar a fila de produção? Eu tinha feito uma fila de reprodução com músicas que queria escutar em um momento, mas acabei não escutando todas, aí em outro momento fui fazer uma nova fila de reprodução, mas não havia op...

  • Casual Listener
  • Olá, alguém sabe como faço para limpar a fila de produção? Eu tinha feito uma fila de reprodução com músicas que queria escutar em um momento, mas acabei não escutando todas, aí em outro momento fui ...
  • dalsonn
  • Casual Listener
  • 41840 Views
  • 8 replies
  • 2 likes
  • 41840 Views
  • 8 replies
  • 2 likes

Permission to read text messages?

Yesterday I got a text from a friend saying he was going to Florida. Today I started getting advertisements for Florida Lottery. I've never been to Florida. I have no plans on going there. I haven't done any searches related to Florida. I don't under...

  • Newbie
  • Yesterday I got a text from a friend saying he was going to Florida. Today I started getting advertisements for Florida Lottery.  I've never been to Florida. I have no plans on going there. I ha...
  • Joe
  • Community Legend
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Only getting a black screen

After years of no issues, my spotify will only show a black cscreen with a grey bar at the top on my Samsung. What has happened? I log on via Facebook.

  • Regular
  • After years of no issues, my spotify will only show a black cscreen with a grey bar at the top on my Samsung. What has happened? I log on via Facebook.
  • phan_times
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Downloading again for Offline Listening

I already downloaded some songs for offline listening, but after some time the downloaded songs needed to repeat the download or redownload the songs. It will consume again my data to listen for that songs.

  • Casual Listener
  • I already downloaded some songs for offline listening, but after some time the downloaded songs needed to repeat the download or redownload the songs. It will consume again my data to listen for that...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Can't Add New Music -- App Shuts Down

A recent problem I've been having -- if I add music from a new artist I've never listened to before, the app will freeze for a moment and just shut down completely. I uninstalled the app, restarted my phone, reinstalled the app. I re-downloaded the m...

  • Newbie
  • A recent problem I've been having -- if I add music from a new artist I've never listened to before, the app will freeze for a moment and just shut down completely. I uninstalled the app, restarted m...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Como Ecualizar Spotify a 432 hz ?

Quisiera saber si se puede ecualizar mi musica a 432hz con el ecualizador de spotify

  • Newbie
  • Quisiera saber si se puede ecualizar mi musica a 432hz con el ecualizador de spotify 
  • 3929 Views
  • 0 replies
  • 20 likes
  • 3929 Views
  • 0 replies
  • 20 likes

Solicito saber porque nao consigo ouvir as musicas da minha play list no "modo offline"?

O que eu tenho que fazer para ouvir as musicas da minha playlist no "MODO OFFLINE", já que possuo o plano Premium. Não consigo ouvir nenhuma música quando estou no metrô ou viajando na estrada.

  • Newbie
  • O que eu tenho que  fazer  para ouvir as musicas da minha playlist no "MODO OFFLINE", já  que possuo o plano Premium.  Não  consigo  ouvir nenhuma música  quando &...
  • Bittencourt
  • Spotify Star
  • 798 Views
  • 1 replies
  • 0 likes
  • 798 Views
  • 1 replies
  • 0 likes

Unable to resume playback using Google Assistant

Hi! I was wondering if only I have this problem. Basically if I pause Spotify then I'm unable to resume the playback using Google Assistant.If I say "resume" or "continue" then the assistant says "OK" or "alright" but nothing happens. If I for exampl...

  • Composer
  • Hi!   I was wondering if only I have this problem. Basically if I pause Spotify then I'm unable to resume the playback using Google Assistant. If I say "resume" or "continue" then the assista...
  • 682 Views
  • 0 replies
  • 2 likes
  • 682 Views
  • 0 replies
  • 2 likes

music stops playing randomly :(

Whenever i switch my screen off or am just using my phone normally, Spotify pauses. It's less of a problem when I have headphones in because I can use them to play it again but if I listen to it out loud i have to keep my phone on, which drains the b...

  • Newbie
  • Whenever i switch my screen off or am just using my phone normally, Spotify pauses. It's less of a problem when I have headphones in because I can use them to play it again but if I listen to it out ...
  • RockNRoll_Elvis
  • Newbie
  • 8340 Views
  • 7 replies
  • 0 likes
  • 8340 Views
  • 7 replies
  • 0 likes

Chromecast devices disappear

A community manager shut down this thread and asked that we post one topic per issue. When you shut down a thread it prevents us from communicating and coordinating the creation of one post per topic. I would have linked to this post so those monitor...

  • Regular
  • A community manager shut down this thread and asked that we post one topic per issue.  When you shut down a thread it prevents us from communicating and coordinating the creation ...
  • 949 Views
  • 0 replies
  • 7 likes
  • chromecast
  • 949 Views
  • 0 replies
  • 7 likes

Solved!! Maximum volume too low

Hi there, Could someone help me please? I started listening to Spotify this morning but the volume just went from loud to really low in the space of two seconds and I cannot work out why? I have checked volumes on my phone, on Spotify, uninstalled an...

  • Casual Listener
  • Hi there,    Could someone help me please? I started listening to Spotify this morning but the volume just went from loud to really low in the space of two seconds and I cannot work out...
  • Baroninkjet
  • Roadie
  • 110748 Views
  • 25 replies
  • 1 likes
  • volume
  • 110748 Views
  • 25 replies
  • 1 likes

Solved!! Auto download when connected to Wi-Fi

Hi, My Spotiify settings are set to restrict download of offline playlists to Wi-Fi only. Even though all myoffline playlists are already downloaded Spotify now and then starts to download music when connected to Wi-Fi. Since it's not possible to see...

  • Regular
  • Hi, My Spotiify settings are set to restrict download of offline playlists to Wi-Fi only. Even though all myoffline playlists are already downloaded Spotify now and then starts to download m...
  • goldmanjessica
  • Newbie
  • 4463 Views
  • 4 replies
  • 0 likes
  • 4463 Views
  • 4 replies
  • 0 likes

Android Auto with Spotify in offline mode.

Hi everyone Spotify in offline mode display a error with Android Auto commands.I don't want Spotify use mobile data in the car and i have a lot of playlists that i cannot play with "6 clicks" Thanks

  • Newbie
  • Hi everyone   Spotify in offline mode display a error with Android Auto commands. I don't want Spotify use mobile data in the car and i have a lot of playlists that i cannot play with "6 clic...
  • plbarter
  • Casual Listener
  • 3258 Views
  • 3 replies
  • 12 likes
  • Offline issues
  • 3258 Views
  • 3 replies
  • 12 likes

Disable auto play on Android app?

I have a Samsung Galaxy S3 & occasionally use the Spotify app. Most of the time my bluetooth setting is off, but whenever I do enable it, Spotify automatically begins playing & it's incredibly annoying. Maybe I'm just not looking in the right spot, b...

  • Casual Listener
  • I have a Samsung Galaxy S3 & occasionally use the Spotify app. Most of the time my bluetooth setting is off, but whenever I do enable it, Spotify automatically begins playing & it's incredibl...
  • vicoboz15
  • Newbie
  • 118920 Views
  • 105 replies
  • 17 likes
  • 118920 Views
  • 105 replies
  • 17 likes

My playlist wont show all my songs and wont let me play them

My playlist I made has more then 130 songs on it But recently instead of the shuffle button it now has just the play button and i have to go and order of how i added ths aongs no shuffle and also I can't see the bottom half my playlist and I can't pl...

  • Newbie
  • My playlist I made has more then 130 songs on it  But recently instead of the shuffle button it now has just the play button and i have to go and order of how i added ths aongs no shuffle and al...
  • lost_in_light
  • Casual Listener
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Desvincular aplicativo

Eu tinha um telefone celular com o aplucaapli da Spotify nele, me divorciei e o aparelho ficou com a ex. Ocorre que ela tem acesso direto ao aplucatapl é vive mudando das musimús que estou ouvindo de propósito, coisas de ex, comi faco ora desvincular...

  • Newbie
  • Eu tinha um telefone celular com o aplucaapli da Spotify nele, me divorciei e o aparelho ficou com a ex. Ocorre que ela tem acesso direto ao aplucatapl é vive mudando das musimús que estou ouvindo de...
  • Bittencourt
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Spotify playlist download location

Hello! First of all I'd like to say I really love the app and always have, but recently I've encountered an issue which really disappointed me. One day, out of nowhere, Spotify decided to log out for me but then when I tried to log back in, an error ...

  • Newbie
  • Hello! First of all I'd like to say I really love the app and always have, but recently I've encountered an issue which really disappointed me. One day, out of nowhere, Spotify decided to log out for...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Spotify playing at home pauses other media apps on my Android

Recently I've noticed a problem where the Spotify app on my phone pauses other media apps on my Android phone. When I am driving to work, I'll be playing an audiobook via Hoopla or Smart Audiobook player, and it works fine. Then my wife wakes up at h...

  • Newbie
  • Recently I've noticed a problem where the Spotify app on my phone pauses other media apps on my Android phone. When I am driving to work, I'll be playing an audiobook via Hoopla or Smart Audiobook pl...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes