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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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No new discover weekly

Hey guys, I've been using spotify premium for quite a while now and it's always worked perfectly. However today my discover weekly play list didn't update. Is there any way you could help me?

Newbie

Hey guys,    I've been using spotify premium for quite a while now and it's always worked perfectly. However today my discover weekly play list didn't update. Is there any way you could h...

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suffle is bugged?

PlanPremiumCountry United States DeviceSamsung Galaxy Note 8Operating SystemAndroid oreo My IssueI have 3 playlist in my spotify:1) K-pop playlist2) J-pop playlist3) combination of both of playlist (playlist 1 and 2 combined)and playlist 3 is casuing...

Visitor

Plan Premium Country  United States  Device Samsung Galaxy Note 8 Operating System Android oreo   My Issue I have 3 playlist in my spotify: 1) K-pop playlist 2) J-pop playl...

user-removed

Not applicable

567 Views

1 replies

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Android
bug
Suffle
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Spotify crashes

hey I was just wondering what’s wrong with my Spotify like when I play a song I and I go to a another app it’s doesnt let me pause or change the song it just stays stuck but it’s keeps playing the song and it changes the song but I can’t do by clicki...

Newbie

hey I was just wondering what’s wrong with my Spotify like when I play a song I and I go to a another app it’s doesnt let me pause or change the song it just stays stuck but it’s keeps playing the so...

411 Views

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Continually stops playing on certain songs

PlanPremiumCountryUSA DeviceLGV30Operating SystemWhatever the newest LG Android update is called My Question or Issue I have had this problem for over a year. I actually cancelledy premium on my last phone because it was so annoying. Well bought a ne...

Newbie

  Plan Premium Country USA   Device LGV30 Operating System Whatever the newest LG Android update is called   My Question or Issue  I have had this problem for over a y...

325 Views

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1 likes

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Saved Music Issues

PlanFreeCountry USAndroid My Question or Issue I had a large saved songs list and I frequently used for work, with the new update i've lost access to it. I only have the small favorites playlist with a few songs that constantly repeat... I had a larg...

Newbie

Plan Free Country US Android  My Question or Issue  I had a large saved songs list and I frequently used for work, with the new update i've lost access to it. I only have the small fav...

324 Views

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Playlist Not Downloading

PlanPremiumCountry USADeviceSamsung Galaxy J7 Sky ProOperating SystemAndroid 7.0 My Question or Issue Hello, so yesterday my spotify app on android crashed and refused to reopen, was just a black screen no music nothing. So I followed the troubleshoo...

Newbie

Plan Premium Country  USA Device Samsung Galaxy J7 Sky Pro Operating System Android 7.0   My Question or Issue   Hello, so yesterday my spotify app on android crashed and re...

295 Views

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Spotify not supported in my location

PlanFreeCountry Guernsey (within the uk)DeviceSamsung galaxy s8 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueRecently bought a new phone. I have gone to download the spotify app through the play store however I'm unable...

Newbie

Plan Free Country  Guernsey (within the uk) Device Samsung galaxy s8   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Recently bought a...

Joe

Community Legend

400 Views

1 replies

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Spotify suddenly using WAY too much data

PlanPremiumCountry UKDeviceHuawei P9Operating SystemAndroid My Question or Issue On a few occasions in the last week my data usage has shot up a lot for no reason. Spotify has used 100mb today for about half an hour of streaming at normal streaming q...

Newbie

Plan Premium Country  UK Device Huawei P9 Operating System Android   My Question or Issue  On a few occasions in the last week my data usage has shot up a lot for no reason. ...

895 Views

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1 likes

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Certain songs cause app to crash

PlanPremiumCountry UKDeviceWileyfox Swift 2 XOperating SystemAndroid 7.1.2 My Question or Issue When certain songs are playing they cause the app to crash.The song will pause and then you cantc skip or select another song, you have to close down the ...

Newbie

Plan Premium Country  UK Device Wileyfox Swift 2 X Operating System Android 7.1.2   My Question or Issue   When certain songs are playing they cause the app to crash. The s...

474 Views

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Music stops playing when screen goes to sleep

The music stops as soon as my phone screen goes to sleep or I hit the home button for another app. This is a new problem that started today and I’ve never experienced it in my many years of using Spotify Premium on my iPhone. I play music and use my ...

Newbie

The music stops as soon as my phone screen goes to sleep or I hit the home button for another app.     This is a new problem that started today and I’ve never experienced it in my many ye...

Joe

Community Legend

1131 Views

1 replies

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Got logged out

PlanSamsung s8Operating SystemAndroid My Question or IssueHi I came to go on my Spotify yesterday and it had logged out and now I don't know the log in details and it was set up with my ex partners email address and I'm still paying for it aswell so ...

Newbie

Plan Samsung s8 Operating System Android   My Question or Issue Hi I came to go on my Spotify yesterday and it had logged out and now I don't know the log in details and it was set up with...

341 Views

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Home screen does not display option to sign in with existing user

PlanPremiumCountryBrazilDeviceAIKON 8.0 Car MultimediaOperating SystemAndroid 6.0.1 My Question or Issue The car multimedia does not display the entire APP home screen in full, displaying only the first 2 buttons (sign up for free and continue with f...

Newbie

Plan Premium Country Brazil Device AIKON 8.0 Car Multimedia Operating System Android 6.0.1   My Question or Issue   The car multimedia does not display the entire APP home screen...

378 Views

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Locally Imported Files Greyed Out, Unable to listen, Downloaded and greyed out.

Hi All. I understand that a few of you had reported issues with accessing local files on your computer and other devices such as Android and Apple. I was having the same issue and I seem to have solved the problem...I could see a few of you were anno...

Casual Listener

Hi All.   I understand that a few of you had reported issues with accessing local files on your computer and other devices such as Android and Apple.   I was having the same issue and I...

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Playlist organization

PlanPremiumCountry U.S.DeviceHTC 10, HTC One M7Operating SystemAndroid My Question or Issue I used to have my playlist organized by artist, then album. About a week ago, Spotify randomly set my playlist back to organizing by date added. When I select...

Newbie

Plan Premium Country  U.S. Device HTC 10, HTC One M7 Operating System Android   My Question or Issue  I used to have my playlist organized by artist, then album.  About ...

298 Views

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Spotify "blackout" on Android

It happened when I was costumizing a playlist, then the main screen literally "blackout" and the ongoing music was still playing, so did the following songs.It's strange, since I tried to restart the app, even with force to stop it then restart my ph...

Newbie

It happened when I was costumizing a playlist, then the main screen literally "blackout" and the ongoing music was still playing, so did the following songs. It's strange, since I tried to restart t...

556 Views

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Solved!! Spotify stops playing after 30 - 40 mins.

PlanPremiumCountry DeviceNokia 8Operating SystemAndroid Oreo My Question or Issue Spotify stops playing after 30 - 40 mins I also use iPad on same WiFi connection with out any problems. I am new to Nokia and the android platform so can only assume th...

Casual Listener

Plan Premium Country   Device Nokia 8 Operating System Android Oreo   My Question or Issue  Spotify stops playing after 30 - 40 mins    I also use iPad on sam...

_8-56h4kl9bnu

Casual Listener

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2 replies

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Como deleto músicas importadas porem deletadas da pasta de origem? (How do I delete imported songs?)

Importei algumas musicas para uma playlist, porém deletei elas dessa pasta e agora nao consigo tira-las da minha playlist, como posso remove-las? (English)I imported some songs nto a playlist, but I deleted them from that folder and now I can not get...

Newbie

Importei algumas musicas para uma playlist, porém deletei elas dessa pasta e agora nao consigo tira-las da minha playlist, como posso remove-las?     (English) I imported some songs nto...

288 Views

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I can't use the app

I can't use the app of Spotify on my s8.When I try to open, it doesn't work and stay black without doing anything. I wait but it keep showing this even if I restart the app or my smartphone.

Casual Listener

I can't use the app of Spotify on my s8. When I try to open, it doesn't work and stay black without doing anything. I wait but it keep showing this even if I restart the app or my smartphone.

cdhart92

Newbie

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Semi-permanent Shuffle like before?

How can verification fail?!? Ok, i tried to make a post about shuffle but this forum is hard to master. Whenever i manually select a favorite song, shuffle turns off. How can i reenable the old shuffle? I drive, ride mountain bike, and go skiiing. Th...

Regular

How can verification fail?!?   Ok, i tried to make a post about shuffle but this forum is hard to master.    Whenever i manually select a favorite song, shuffle turns off. How can ...

390 Views

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