Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1028 Views
  • 0 replies
  • 4 likes

Cannot shuffle by Artist from downloaded playlist

PlanPremium (Student)CountryUSDeviceGoogle Pixel 2Operating SystemAndroid Oreo 8.1.0 My Question or Issue Has the feature and/or option to search a playlist by a specific artist and then be able to shuffle songs filtered to that specific artist been ...

  • Newbie
  • Plan Premium (Student) Country US Device Google Pixel 2 Operating System Android Oreo 8.1.0   My Question or Issue  Has the feature and/or option to search a playlist by a specifi...
  • thnkwthprtls
  • Regular
  • 705 Views
  • 2 replies
  • 1 likes
  • 705 Views
  • 2 replies
  • 1 likes

Notifications go off when I skip a song, How to turn it off?

Planning, premiumCountry, US Device, Active s7 My Question or IssueMy Spotify plays my notification sound (and vibration if set to that) when I press the next button and the play button how do I fix it. It's incredibly loud and annoying.

  • Casual Listener
  • Planning, premium Country, US   Device, Active s7     My Question or Issue My Spotify plays my notification sound (and vibration if set to that) when I press the next button and...
  • Loxer
  • Community Legend
  • 2303 Views
  • 5 replies
  • 0 likes
  • 2303 Views
  • 5 replies
  • 0 likes

playing music and creating lists

PlanFreeCountry HollandDevicesamsungOperating SystemAndroid My Question or IssueHow can I play a song without just hearing the example of the song? My friend send me a list via Whatsapp. how can I save this list in my library?

  • Casual Listener
  • Plan Free Country  Holland Device samsung Operating System Android   My Question or Issue How can I play a song without just hearing the example of the song?  My friend send...
  • Loxer
  • Community Legend
  • 564 Views
  • 3 replies
  • 0 likes
  • 564 Views
  • 3 replies
  • 0 likes

Spotify opens randomly by itself on android

PlanPremiumDevicephone, tabletOperating SystemAndroid Oreo 8.1, Marshmallow 6.0 My Question or IssueRandomly throughout the day, Spotify has started to launch by itself. This ws never a problem until just recently, and on two of my devices (phone and...

  • Regular
  • Plan Premium Device phone, tablet Operating System Android Oreo 8.1, Marshmallow 6.0   My Question or Issue Randomly throughout the day, Spotify has started to launch by itself. Thi...
  • 1601 Views
  • 0 replies
  • 10 likes
  • Automatically opens spotify
    Autostart
  • 1601 Views
  • 0 replies
  • 10 likes

Accidentally Blocked a song ( the o with line)

PlanPremiumCountryUSA Accidentally blocked a song, and anytime i try to play it it skips it instantly, like AFTER i re-add it to the playlist and hit the song a bunch of times in a row. and when i look into how to fix it? i find that appearantly is a...

  • Newbie
  • Plan Premium Country USA  Accidentally blocked a song, and anytime i try to play it it skips it instantly, like AFTER i re-add it to the playlist and hit the song a bunch of times in a row. ...
  • 1067 Views
  • 0 replies
  • 0 likes
  • 1067 Views
  • 0 replies
  • 0 likes

Superuser Contribution Wrong/Delayed Song Title during bluetooth usage

Hello,PlanPremiumCountryGermanyDeviceXiaomi Mi Mix 2sOperating SystemAndroid 8.0 Oreo My Question or Issue Since yesterday I have a new mobile Device Xiaomi Mi Mix 2s with Android 8.0 Oreo. Unfortunately I've noticed an issue with bluetooth Usage in ...

  • Casual Listener
  • Hello, Plan Premium Country Germany Device Xiaomi Mi Mix 2s Operating System Android 8.0 Oreo   My Question or Issue  Since yesterday I have a new mobile Device Xiaomi Mi Mix 2s ...
  • Alfredo
  • Roadie
  • 5888 Views
  • 1 replies
  • 2 likes
  • 5888 Views
  • 1 replies
  • 2 likes

Superuser Contribution Playing via Bluetooth in car (Skoda) meta data always showing previous song after skipping

PlanPremiumCountrySwedenDeviceHuawei P10 latest build 8.0.0.360(C432)Operating SystemAndroid 8 My Question or IssueOn Android 7, playing Spotify via bluetooth in car Skoda Superb 2016, I can see the metadata without problems. But after upgrade to And...

  • Casual Listener
  • Plan Premium Country Sweden Device Huawei P10 latest build 8.0.0.360(C432) Operating System Android 8   My Question or Issue On Android 7, playing Spotify via bluetooth in car Skoda Su...
  • Alfredo
  • Roadie
  • 1636 Views
  • 1 replies
  • 0 likes
  • 1636 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search music problems

PlanPremiumCountry DeviceSamsung Galaxy 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I go to search for a song and play it from the search area it doesn't play that song, it plays something completely random...an...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  When I go to search for a song and play i...
  • Alfredo
  • Roadie
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

App loads with black screen on S8.

I'm a premium user and twice in the last month when I'm trying to open up my spotify app it loads as just a black screen with a gray bar along the top and stays like this forever until I have to unstiall the app and lost all my downloaded music which...

  • Newbie
  •   I'm a premium user and twice in the last month when I'm trying to open up my spotify app it loads as just a black screen with a gray bar along the top and stays like this forever until I have...
  • remiorange
  • Gig Goer
  • 918 Views
  • 2 replies
  • 0 likes
  • 918 Views
  • 2 replies
  • 0 likes

Spotify disabled as option in Alexa

Need help..When I try to set up Spotify in Amazon Alexa, it is disabled. I went to Settings >> Music & Media >> Choose Default Music Services. Spotify is there (see screenshot) but it is greyed out and cannot be selected.I have a premium account and ...

  • Casual Listener
  • Need help.. When I try to set up Spotify in Amazon Alexa, it is disabled. I went to Settings >> Music & Media >> Choose Default Music Services. Spotify is there (see screenshot) but ...
  • vdm1t-il3_45b
  • Casual Listener
  • 81800 Views
  • 25 replies
  • 22 likes
  • 81800 Views
  • 25 replies
  • 22 likes

Superuser Contribution 2 headsets playing same spotifty tunes- together one account male-female

I have Spotify Account, very new to use, would like to play selected tunes simultaneously on 2 headsets, bluetooth or long wire as in male-female dancer.

  • Casual Listener
  • I have Spotify Account, very new to use, would like to play selected tunes simultaneously on 2 headsets, bluetooth or long wire as in male-female dancer.
  • SergioDavid
  • Roadie
  • 564 Views
  • 1 replies
  • 0 likes
  • Android
    Social
  • 564 Views
  • 1 replies
  • 0 likes

Video Ads

So the video Advertisements are not working while playing. The ads were fine with just audio, but when there is a video the ad is shown nothing plays (I've waited.) And the only way I can fix this is by closing down (completely) spotify and opening i...

  • Newbie
  • So the video Advertisements are not working while playing. The ads were fine with just audio, but when there is a video the ad is shown nothing plays (I've waited.) And the only way I can fix this is...
  • 422 Views
  • 0 replies
  • 0 likes
  • 422 Views
  • 0 replies
  • 0 likes

App not responding

Not happy this is the second time this month that Spotify just refuses to open on my phone. I'm not the only person having this problem right now. It's aggravating because I do pay for premium. I need my music!!! Please help. Country UsaDeviceMotoz2 ...

  • Newbie
  • Not happy this is the second time this month that Spotify just refuses to open on my phone. I'm not the only person having this problem right now. It's aggravating because I do pay for premium. I nee...
  • Whatson
  • Casual Listener
  • 815 Views
  • 1 replies
  • 0 likes
  • 815 Views
  • 1 replies
  • 0 likes

Superuser Contribution Un disliking.

PlanPremiumCountry UsaDeviceSamsung pc and macOperating SystemAndriod win 10 macos My Question or Issue Hiii. So im **bleep** off already , so im sorry but becuase of the extremly flawed design i keep mis clicking. 1 list the like dislike is 1 way an...

  • Newbie
  • Plan Premium Country  Usa Device Samsung pc and mac Operating System Andriod win 10 macos   My Question or Issue  Hiii. So im **bleep** off already , so im sorry but becuase ...
  • Shininggg
  • Newbie
  • 769 Views
  • 2 replies
  • 1 likes
  • 769 Views
  • 2 replies
  • 1 likes

Full screen album art no longer displys after i upgraded to premium

My Question or Issuesince i upgraded to premium, full album arts stopped to display on the player, is there a way for me to enable it again? I post 2 screenshots of the before and after.

  • Newbie
  • My Question or Issue since i upgraded to premium, full album arts stopped to display on the player, is there a way for me to enable it again? I post 2 screenshots of the before and after.   &...
  • Loxer
  • Community Legend
  • 573 Views
  • 1 replies
  • 0 likes
  • 573 Views
  • 1 replies
  • 0 likes

Local file will download and play on one playlist, but not on another

Premium account here for one. I have a playlist that has "favorites" on it that has several songs on it that Spotify just doesn't have (Such as the studio version of Oh Well From Fleetwood Mac's Then Play On). Now, it will download fine on one playli...

  • Newbie
  • Premium account here for one. I have a playlist that has "favorites" on it that has several songs on it that Spotify just doesn't have (Such as the studio version of Oh Well From Fleetwood Mac's Then...
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes

saved songs (spotify update)?

spotify updated itself and now i can't find my saved songs? i go to my library and all it shows is my playlists, saved albums and artists. where can i listen to all my saved songs? i am using spotify free.

  • Casual Listener
  • spotify updated itself and now i can't find my saved songs? i go to my library and all it shows is my playlists, saved albums and artists. where can i listen to all my saved songs? i am using spotify...
  • c62h_pca5-gj
  • Casual Listener
  • 14455 Views
  • 9 replies
  • 9 likes
  • 14455 Views
  • 9 replies
  • 9 likes

Superuser Contribution Bluetooth in car - next, prev and track info doesn't work

PlanPremiumCountry Czech republicDeviceSony XZ PremiumOperating SystemAndroid 8.0.0 (built 47.1.A.12.179) My Question or IssueHi,when I connect my phone (Sony XZ Premium) with my car (Lexus GS) sounds works fine but next / prev buttons don't work + t...

  • Casual Listener
  • Plan Premium Country  Czech republic Device Sony XZ Premium Operating System Android 8.0.0 (built 47.1.A.12.179)   My Question or Issue Hi, when I connect my phone (Sony XZ Premi...
  • lxw4d-npmu_x
  • Casual Listener
  • 1035 Views
  • 4 replies
  • 0 likes
  • 1035 Views
  • 4 replies
  • 0 likes

Files added from local no longer stream

I've got a premium subscription and recently I reset phone.I hadn't yet resynced all my music and went to play my main playlist at a friends house using the phone. Barely any tracks work. I discovered nearly all the songs are not streamable on the ph...

  • Regular
  • I've got a premium subscription and recently I reset phone. I hadn't yet resynced all my music and went to play my main playlist at a friends house using the phone. Barely any tracks work.&nb...
  • tokidokioki
  • Regular
  • 425 Views
  • 2 replies
  • 0 likes
  • 425 Views
  • 2 replies
  • 0 likes