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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27772 Views
  • 59 replies
  • 23 likes
  • 27772 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870381 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870381 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24741 Views
  • 3 replies
  • 0 likes
  • 24741 Views
  • 3 replies
  • 0 likes

Keeps playing after disconnect with Android Auto

After using Android Auto in my car and unplugging the usb, my phone keeps playing the same song with its speaker. Even if I press the stop button, it automatically plays again after few seconds. Have to restart the phone to stop it.

  • Casual Listener
  • After using Android Auto in my car and unplugging the usb, my phone keeps playing the same song with its speaker. Even if I press the stop button, it automatically plays again after few seconds. Have...
  • Ninefivemal
  • Newbie
  • 9563 Views
  • 14 replies
  • 14 likes
  • 9563 Views
  • 14 replies
  • 14 likes

Cannot remove notification icon from Spotify App icon

Hi I am running Spotify version 8.4.52.812 on an Galaxy S8 with all up to date software. There is a red notification icon on my Spotify app that I just cannot remove or find a reason for it being there. I have looked through every option I can think ...

  • Casual Listener
  • Hi    I am running Spotify version 8.4.52.812 on an Galaxy S8 with all up to date software.   There is a red notification icon on my Spotify app that I just cannot remove or find a...
  • nic_lawton
  • Casual Listener
  • 778 Views
  • 2 replies
  • 0 likes
  • 778 Views
  • 2 replies
  • 0 likes

Cancion aleatoria

Ultimamente cuando en mi playlist busco una canción ( con el buscador ) y la selecciono comienza una aleatoria. Por lo que debo de buscarla entre todas las canciones para poder escucharla

  • Newbie
  • Ultimamente cuando en mi playlist busco una canción ( con el buscador ) y la selecciono comienza una aleatoria. Por lo que debo de buscarla entre todas las canciones para poder escucharla
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Stops after 10 minutes for galexy s7

I am becoming very upset why am I paying for this **bleep**. I have tried everything and yet it still stops every 10 minutes. I am so disappointed .

  • Newbie
  • I am becoming very upset why am I paying for this **bleep**. I have tried everything and yet it still stops every 10 minutes. I am so disappointed .
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

No sirve

Al momento de querer buscar una canción en una playlist y quererla reproducirla; se reproduce otra canción.

  • Newbie
  • Al momento de querer buscar una canción en una playlist y quererla reproducirla; se reproduce otra canción.
  • Pako1233
  • Newbie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Shuffle Play Deactivates After Selecting A Song

I never had this problem before. I would have my shuffle and the repeat playlist on all the time and I never had it shut off unless I restart my phone or restart Spotify. I just updated the app on my android phone and now anytime I select a song it w...

  • Newbie
  • I never had this problem before. I would have my shuffle and the repeat playlist on all the time and I never had it shut off unless I restart my phone or restart Spotify. I just updated the app on my...
  • 283 Views
  • 0 replies
  • 1 likes
  • 283 Views
  • 0 replies
  • 1 likes

Spotify stops when I enter a game?

Every time I go into Fire Emblem Heroes, the game in question, Spotify stops. How do I stop this? I keep entering and exiting Fire Emblem and Facebook to talk about the game, and the music keeps stopping. I'd like the music to keep playing when I ent...

  • Newbie
  • Every time I go into Fire Emblem Heroes, the game in question, Spotify stops.  How do I stop this?   I keep entering and exiting Fire Emblem and Facebook to talk about the game, and the m...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Spotify App wrong size

Hello there. Attached is a screenshot of my Spotify app - as you can see there is a Black bar between my navbar and the app controls.. no other app has this. I am on a P20 Pro using Lineage OS 15.1

  • Casual Listener
  • Hello there. Attached is a screenshot of my Spotify app - as you can see there is a Black bar between my navbar and the app controls.. no other app has this.   I am on a P20 Pro using Lineage ...
  • 239 Views
  • 0 replies
  • 0 likes
  • bug
  • 239 Views
  • 0 replies
  • 0 likes

Minhas músicas sumiram

Ao colocar um playlist de um amigo no dia de hoje percebi que muitas das músicas que tinha não tem mais ... mas a playlist fala ter 231 músicas e só aparecem umas 30, mesmo eu sendo Premium. O que se fazer ???

  • Newbie
  • Ao colocar um playlist de um amigo no dia de hoje percebi que muitas das músicas que tinha não tem mais ... mas a playlist fala ter 231 músicas e só aparecem umas 30, mesmo eu sendo Premium. O que se...
  • 376 Views
  • 0 replies
  • 0 likes
  • 376 Views
  • 0 replies
  • 0 likes

NO muisc

all my muisc in my library has been removed, even the ones i have downloaded. My playlist are still there but those songs are about 1/3 of the rest of the music in my downloaded library.

  • Newbie
  • all my muisc in my library has been removed, even the ones i have downloaded. My playlist are still there but those songs are about 1/3 of the rest of the music in my downloaded library.
  • Nathanlr123
  • Newbie
  • 238 Views
  • 2 replies
  • 0 likes
  • 238 Views
  • 2 replies
  • 0 likes

Ouvir offline

Não consigo ouvir as músicas no modo offline 

  • Casual Listener
  • Não consigo ouvir as músicas no modo offline  
  • Bittencourt
  • Spotify Star
  • 1112 Views
  • 7 replies
  • 0 likes
  • 1112 Views
  • 7 replies
  • 0 likes

When I search for a Song in a playlist, It plays one of the first songs from the playlist

As stated in the title, whenever I want to listen to a specific song, it simply plays the song corresponding to it, depending on how far down it is in the search. I have already tried unistalling and reinstalling. Any help please?

  • Newbie
  • As stated in the title,  whenever I want to listen to a specific song, it simply plays the song corresponding to it, depending on how far down it is in the search. I have already tried unistalli...
  • PCarlomagno97
  • Casual Listener
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Spotify App on Android quitting unexpectedly

Hello!! I need some help with my Spotify app. So I just got an android about 3 weeks ago and since then I've probably used Spotify 3 times, until today... I went on and tried to connected my phone via Bluetooth to my speaker and suddenly it started q...

  • Casual Listener
  • Hello!!    I need some help with my Spotify app. So I just got an android about 3 weeks ago and since then I've probably used Spotify 3 times, until today... I went on and tried to connec...
  • hannahfoh
  • Casual Listener
  • 782 Views
  • 4 replies
  • 0 likes
  • 782 Views
  • 4 replies
  • 0 likes

How to search in a playlist on new version?

I can't search in New Android spotify version. Do I need a premium account to search a song in my playlists?

  • Gig Goer
  • I can't search in New Android spotify version. Do I need a premium account to search a song in my playlists? 
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

"don't play this" button

I updated spotify to latest version.Ok: it's a mess, the worst You ever done. I can't manage my playlists. But I just want to focus on that "don't play this" button: what does it mean? Does it delete song from playlist? Does it block any song from th...

  • Gig Goer
  • I updated spotify to latest version. Ok: it's a mess, the worst You ever done.  I can't manage my playlists.  But I just want to focus on that "don't play this" button: what does it mean...
  • 984 Views
  • 0 replies
  • 1 likes
  • Android
  • 984 Views
  • 0 replies
  • 1 likes

Android storage problem

Hello, Iv'e been using spotify for 2 months now. In the app settings I turned off the download option and the offline mode is off, but the app keep eating my storage and stand about 3.8gb till now. sometimes I delete the cache and data and there is n...

  • Regular
  • Hello, Iv'e  been using spotify for 2 months now. In the app settings I turned off the download option and the offline mode is off, but the app keep eating my storage and stand about 3.8gb ...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Can only skip 6 songs per hour on Phone

I've posted before, but on desktop you can skip whatever **bleep** song you want without premium. What's the deal.

  • Casual Listener
  • I've posted before, but on desktop you can skip whatever **bleep** song you want without premium. What's the deal.
  • Joe
  • Community Legend
  • 1666 Views
  • 1 replies
  • 0 likes
  • 1666 Views
  • 1 replies
  • 0 likes

Problemas ao iniciar o aplicativo (Android)

Estou com problemas ao iniciar o app no Android, diz que a "Area de Armazenamento não encontrada". Alguém consegue me explicar o motivo ?O smartphone já foi reiniciado e o app já foi reinstalado e nada mudou.

  • Newbie
  • Estou com problemas ao iniciar o app no Android, diz que a "Area de Armazenamento não encontrada". Alguém consegue me explicar o motivo ? O smartphone já foi reiniciado e o app já foi reinstalado e ...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Superuser Contribution From iOS to android

Hey I’m moving from iOS to android os. I am logged via fb to Spotify and payed premium. If I change devices . What happen? Do I need to cancel premium on iOS and start over with a new account ? Or I will have a restored everything on a new android de...

  • Newbie
  • Hey I’m moving from iOS to android os. I am logged via fb to Spotify and payed premium. If I change devices . What happen? Do I need to cancel premium on iOS and start over with a new account ? Or I ...
  • JuanSebastian
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cosmetic defect: Software update error message

This is only a minor cosmetic bug but couldn't find it mentioned elsewhere so thought I'd flag it. On my new Huawei P20 Pro, every time I open Spotify I get an error message telling me I'm using a pre-4.1 version of Android when I'm actually on 8.1. ...

  • Newbie
  • This is only a minor cosmetic bug but couldn't find it mentioned elsewhere so thought I'd flag it. On my new Huawei P20 Pro, every time I open Spotify I get an error message telling me I'm using a pr...
  • JuanSebastian
  • Roadie
  • 456 Views
  • 1 replies
  • 0 likes
  • Android
    defect
    error message
  • 456 Views
  • 1 replies
  • 0 likes