Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi All. I understand that a few of you had reported issues with accessing local files on your computer and other devices such as Android and Apple. I was having the same issue and I seem to have solved the problem...I could see a few of you were anno...
Hi All. I understand that a few of you had reported issues with accessing local files on your computer and other devices such as Android and Apple. I was having the same issue and I...
756 Views
0 replies
1 likes
PlanPremiumCountry U.S.DeviceHTC 10, HTC One M7Operating SystemAndroid My Question or Issue I used to have my playlist organized by artist, then album. About a week ago, Spotify randomly set my playlist back to organizing by date added. When I select...
Plan Premium Country U.S. Device HTC 10, HTC One M7 Operating System Android My Question or Issue I used to have my playlist organized by artist, then album. About ...
288 Views
0 replies
0 likes
It happened when I was costumizing a playlist, then the main screen literally "blackout" and the ongoing music was still playing, so did the following songs.It's strange, since I tried to restart the app, even with force to stop it then restart my ph...
It happened when I was costumizing a playlist, then the main screen literally "blackout" and the ongoing music was still playing, so did the following songs. It's strange, since I tried to restart t...
545 Views
0 replies
0 likes
PlanPremiumCountry DeviceNokia 8Operating SystemAndroid Oreo My Question or Issue Spotify stops playing after 30 - 40 mins I also use iPad on same WiFi connection with out any problems. I am new to Nokia and the android platform so can only assume th...
Plan Premium Country Device Nokia 8 Operating System Android Oreo My Question or Issue Spotify stops playing after 30 - 40 mins I also use iPad on sam...
Casual Listener
988 Views
2 replies
0 likes
Importei algumas musicas para uma playlist, porém deletei elas dessa pasta e agora nao consigo tira-las da minha playlist, como posso remove-las? (English)I imported some songs nto a playlist, but I deleted them from that folder and now I can not get...
Importei algumas musicas para uma playlist, porém deletei elas dessa pasta e agora nao consigo tira-las da minha playlist, como posso remove-las? (English) I imported some songs nto...
280 Views
0 replies
0 likes
I can't use the app of Spotify on my s8.When I try to open, it doesn't work and stay black without doing anything. I wait but it keep showing this even if I restart the app or my smartphone.
I can't use the app of Spotify on my s8. When I try to open, it doesn't work and stay black without doing anything. I wait but it keep showing this even if I restart the app or my smartphone.
Newbie
2497 Views
15 replies
6 likes
How can verification fail?!? Ok, i tried to make a post about shuffle but this forum is hard to master. Whenever i manually select a favorite song, shuffle turns off. How can i reenable the old shuffle? I drive, ride mountain bike, and go skiiing. Th...
How can verification fail?!? Ok, i tried to make a post about shuffle but this forum is hard to master. Whenever i manually select a favorite song, shuffle turns off. How can ...
377 Views
0 replies
0 likes
PlanPremiumCountry UkDevice Samsung A5 2017Operating System Android Oreo, My Question or Issue
Plan Premium Country Uk Device Samsung A5 2017 Operating System Android Oreo, My Question or Issue
552 Views
0 replies
1 likes
PlanPremiumCountry PTDeviceS7 EdgeOperating SystemAndroid 7 My Question or IssueWhere has extreme mode gone to in streaming?
Plan Premium Country PT Device S7 Edge Operating System Android 7 My Question or Issue Where has extreme mode gone to in streaming?
Newbie
904 Views
1 replies
8 likes
PlanPremiumCountry usaSamsung galaxy note 4Operating Systemandroid 6.0.1.Every time I listen to songs on my galaxy note 4, the volume goes up and down again, some times stop
Plan Premium Country usa Samsung galaxy note 4 Operating System android 6.0.1. Every time I listen to songs on my galaxy note 4, the volume goes up and down again, some times sto...
295 Views
0 replies
0 likes
Plan: PremiumCountry: United States Device: Samsung Galaxy S6Operating System: Android 7.0I've noticed that whenever I reopen the app I find that some of my settings and options have reverted to their default settings. Most often it is Streaming Qual...
Plan: Premium Country: United States Device: Samsung Galaxy S6 Operating System: Android 7.0 I've noticed that whenever I reopen the app I find that some of my settings and opti...
Casual Listener
1355 Views
3 replies
1 likes
PlanPremiumCountryIndonesiaDeviceRedmi Note 3 Pro/Desktop PCOperating SystemAndroid Lollipop/Windows 10 My Question or Issue I can't play some song (Attached below). I always play these song almost everyday. This evening i bought the 3 month premium ...
Plan Premium Country Indonesia Device Redmi Note 3 Pro/Desktop PC Operating System Android Lollipop/Windows 10 My Question or Issue I can't play some song (Attached bel...
454 Views
0 replies
0 likes
Hi, I have Spotify premium running on a FiiO X5 3rd Gen (Android). I’m just curious - in settings, what does the “data server” setting do? It says when on, it sets the music quality to low. Thanks in advance.
Hi, I have Spotify premium running on a FiiO X5 3rd Gen (Android). I’m just curious - in settings, what does the “data server” setting do? It says when on, it sets the music quality to low. T...
Newbie
6324 Views
3 replies
1 likes
PlanPremiumCountryBrazilDeviceSamsung Galaxy J7 PRO Operating SystemAndroid Nougat My Question or Issue[EN-US]My Spotify Premium is notifying me every day that I am in an old version of Android and that it is necessary to update, but my Samsung J7 PR...
Plan Premium Country Brazil Device Samsung Galaxy J7 PRO Operating System Android Nougat My Question or Issue [EN-US] My Spotify Premium is notifying me every day that I am in...
307 Views
0 replies
0 likes
PlanPremiumCountry BrazilDeviceMoto G5Operating SystemAndroid Nougat My Question or Issue I've upgraded my spotify account and started downloading a playlist but I'm wondering how I could uninstall these songs in the future. Would you help me?
Plan Premium Country Brazil Device Moto G5 Operating System Android Nougat My Question or Issue I've upgraded my spotify account and started downloading a...
291 Views
0 replies
0 likes
For some reason the max volume on Spotify is lower than on other apps. When I listen to music on some standard mp3 player app or on youtube, the max volume is a lot higher than on Spotify, this always bothered me. Why is that, is this supposed to be ...
For some reason the max volume on Spotify is lower than on other apps. When I listen to music on some standard mp3 player app or on youtube, the max volume is a lot higher than on Spotify, this alway...
Casual Listener
1588 Views
2 replies
1 likes
Hola, llevo un tiempo que cuando paso de canción desde mi móvil Android, una canción me sale a volumen alto o el que tengo pero si paso de canción casi no se oye, si paso de canción otra vez alta y así continuamente.Si alguien puede ayudarme gracias
Hola, llevo un tiempo que cuando paso de canción desde mi móvil Android, una canción me sale a volumen alto o el que tengo pero si paso de canción casi no se oye, si paso de canción otra vez alta y a...
304 Views
0 replies
0 likes
Premium Plan Operating SystemAndroid Marshmallow My Question or Issue The settings for both streaming and download quality change resets back to 'automatic' and 'normal' respectively within literally seconds after i set them to any higher quality opt...
Premium Plan Operating System Android Marshmallow My Question or Issue The settings for both streaming and download quality change resets back to 'automatic' and 'normal' re...
396 Views
0 replies
0 likes
PlanPremiumCountry Samsung neoOperating System My Question or Issue I previously had spotify, and have deleted it. It's no Where to be found in apps/disabled. I've tried to reininstall with no success. Every time I click the install for Android it sa...
Plan Premium Country Samsung neo Operating System My Question or Issue I previously had spotify, and have deleted it. It's no Where to be found in a...
256 Views
0 replies
0 likes
PlanFreeCountry USDeviceLG V30Operating SystemAndroid Oreo My Question or Issue Hi, I use an app that removes my navigation soft keys at the bottom to give extra screen real estate, but Spotify doesn't fill in the space like any other app does. It's ...
Plan Free Country US Device LG V30 Operating System Android Oreo My Question or Issue Hi, I use an app that removes my navigation soft keys at the bottom t...
1126 Views
0 replies
9 likes
