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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • Lucien_
  • Visitor
  • 14166 Views
  • 54 replies
  • 17 likes
  • 14166 Views
  • 54 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864254 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864254 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23233 Views
  • 3 replies
  • 0 likes
  • 23233 Views
  • 3 replies
  • 0 likes

Spotify app loging

I have an account that works through the internet/web, but it wont work from the app, when I put my info it doesnt log in.

  • Newbie
  • I have an account that works through the internet/web, but it wont work from the app, when I put my info it doesnt log in. 
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Solved!! MY SONGS DONT KEEP PLAYING

SO I JUST UPDATED MY SPOTIFY AND I WOULD PICK A SONG AND LET IT PLAY BUT WHEN IT GOES TO ANOTHER SONG IT WON'T PLAY BUT WHEN I CHANGE THE TRACK MYSELF THE SONG WILL PLAY WHY IS IT DOING THAT?

  • Casual Listener
  • SO I JUST UPDATED MY SPOTIFY AND I WOULD PICK A SONG AND LET IT PLAY BUT WHEN IT GOES TO ANOTHER SONG IT WON'T PLAY BUT WHEN I CHANGE THE TRACK MYSELF THE SONG WILL PLAY WHY IS IT DOING THAT?
  • afroafro
  • Newbie
  • 24407 Views
  • 5 replies
  • 4 likes
  • 24407 Views
  • 5 replies
  • 4 likes

Spotify making bad sounds using SD

When I use Spotify with the microSD set as Main memory on my P8 lite 2017 (so the cache is in the SD) there are small interferences and small pauses like a tic while playing a song as the SD is too slow to be accessed. My SD is this:https://www.amazo...

  • Casual Listener
  • When I use Spotify with the microSD set as Main memory on my P8 lite 2017 (so the cache is in the SD) there are small interferences and small pauses like a tic while playing a song as the SD is too s...
  • zxxx48923
  • Casual Listener
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

toda vez que fecho o app , ele desconecta , e nao consigo ouvir as musicas salvas(offline)

toda vez que fecho o app , ele desconecta , e nao consigo ouvir as musicas salvas(offline), nao sei oque fazer

  • Newbie
  • toda vez que fecho o app , ele desconecta , e nao consigo ouvir as musicas salvas(offline), nao sei oque fazer
  • Bittencourt
  • Spotify Star
  • 1036 Views
  • 3 replies
  • 0 likes
  • 1036 Views
  • 3 replies
  • 0 likes

Music stops when phone locks

I have a Samsung galaxy s7 and recently/randomly when I'm playing music when my screen locks or i get a notification such as a txt message the music stops playing and doesn't start until I manually start it again. Anyone else having any similar issue...

  • Newbie
  • I have a Samsung galaxy s7 and recently/randomly when I'm playing music when my screen locks or i get a notification such as a txt message the music stops playing and doesn't start until I manually s...
  • 350 Views
  • 0 replies
  • 0 likes
  • 350 Views
  • 0 replies
  • 0 likes

Songs Playlist Empty

So the favourites (ticked) playlist I've created over the last few years is suddenly empty!!How the **bleep** has this happend? And how the **bleep** can I get it back?

  • Newbie
  • So the favourites (ticked) playlist I've created over the last few years is suddenly empty!! How the **bleep** has this happend? And how the **bleep** can I get it back?
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Video loop cover art crashes Android app

Besides being annoying the new fullscreen video loops shown as cover art for some songs also crash the app. What's worse: you can't disable them. Please allow me to turn them off.

  • Regular
  • Besides being annoying the new fullscreen video loops shown as cover art for some songs also crash the app.   What's worse: you can't disable them.  Please allow me to turn them off.
  • Propheticus
  • Regular
  • 623 Views
  • 2 replies
  • 1 likes
  • 623 Views
  • 2 replies
  • 1 likes

My library won't sync with pc version

Hey,I've been filling up my library yesterday on pc (searching for songs and "Save" them to my library)although it saved them on my PC version of Spotify, the next day when I was driving to work I saw that my library didn't include all the songs I sa...

  • Casual Listener
  • Hey, I've been filling up my library yesterday on pc (searching for songs and "Save" them to my library) although it saved them on my PC version of Spotify, the next day when I was driving to work ...
  • Arikthrleking
  • Casual Listener
  • 904 Views
  • 3 replies
  • 0 likes
  • 904 Views
  • 3 replies
  • 0 likes

Superuser Contribution Musicas baixadas indisponiveis offline

Algumas músicas que baixei, quando estou on-line aparecem como salvas no dispositivo, porém se fico off-line elas ficam indisponíveis como se não tivessem sido baixadas.

  • Newbie
  • Algumas músicas que baixei, quando estou on-line aparecem como salvas no dispositivo, porém se fico off-line elas ficam indisponíveis como se não tivessem sido baixadas.
  • gabrielkisame12
  • Casual Listener
  • 934 Views
  • 3 replies
  • 0 likes
  • 934 Views
  • 3 replies
  • 0 likes

Storage option in settings doesn't appear

It used to appear but after I uninstalled and then installed the app, the option disappeared. I have updated my Xiaomi Mi A1 this morning.

  • Newbie
  • It used to appear but after I uninstalled and then installed the app, the option disappeared. I have updated my Xiaomi Mi A1 this morning.
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Song metadata does notupdate via bluetooth when phone is locked

If my phone is unlocked and i start bluetooth streaming to my toyota's car audio system everything works fine. Metadata is correctly displayed. If I stop the car and then return a few minutes later, the bluetooth audio reconnects and the music will c...

  • Regular
  • If my phone is unlocked and i start bluetooth streaming to my toyota's car audio system everything works fine. Metadata is correctly displayed.   If I stop the car and then return a few minute...
  • zizzam
  • Newbie
  • 15149 Views
  • 16 replies
  • 2 likes
  • 15149 Views
  • 16 replies
  • 2 likes

Transfer downloaded songs to another cellphone

I have plans of buy a new phone because the old one is failing a lot. My question is about a method to transfer my downloaded songs to the new phone ( android to amdroid ). Avoiding the re-downloding process of the songs in ihe new device . ( I only ...

  • Newbie
  • I have plans of buy a new phone because the old one is failing a lot.   My question is about a method to transfer my downloaded songs to the new phone ( android to amdroid ). Avoiding the re-d...
  • Joe
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Playlist und Downloads gehen immer wieder verloren

Hallo. Nach jedem Update und auch wenn ich Spotify einige Tage nicht nutze sind jedesmal meine Downloads weg. Total ärgerlich weil ich jedesmal wieder mein Datenvolumen belaste. Das nervt. Hat noch jemand das Problem Und wie kann es gelöst werden Nar...

  • Newbie
  • Hallo. Nach jedem Update und auch wenn ich Spotify einige Tage nicht nutze sind jedesmal meine Downloads weg. Total ärgerlich weil ich jedesmal wieder mein Datenvolumen belaste. Das nervt.  Hat...
  • 410 Views
  • 0 replies
  • 0 likes
  • 410 Views
  • 0 replies
  • 0 likes

Solved!! Android Auto - sort and filter Playlists -sort titel

Dear Support. I'mean using Android Auto and Spotify. Where are all the features? How to filter on offline Playlists and sort options. As well the function to sort titels is not available. The usability is that bad if you have a lot of Playlists but y...

  • Music Fan
  • Dear Support. I'mean using Android Auto and Spotify. Where are all the features? How to filter on offline Playlists and sort options. As well the function to sort titels is not available. The usabili...
  • Uthoocha
  • Newbie
  • 11554 Views
  • 5 replies
  • 5 likes
  • Android Auto Playlist Order Download
  • 11554 Views
  • 5 replies
  • 5 likes

Solved!! Queue button

In my Android app, the button for the play queue no longer appears in all playlists and in the Daily Mix ... What can it be?

  • Newbie
  • In my Android app, the button for the play queue no longer appears in all playlists and in the Daily Mix ... What can it be?
  • Garbo1990
  • Newbie
  • 954 Views
  • 2 replies
  • 0 likes
  • 954 Views
  • 2 replies
  • 0 likes

Recently Played Artists List won't update

Hey, lately my Recently Played Artists List won't update and when I check my friends profiles theirs haven't updated either. I did clear my data and reinstalled the app on my Samsung phone, but that hasn't fixed the issue. Is there a fix for this? Th...

  • Newbie
  • Hey, lately my Recently Played Artists List won't update and when I check my friends profiles theirs haven't updated either. I did clear my data and reinstalled the app on my Samsung phone, but that ...
  • Celle
  • Newbie
  • 568 Views
  • 2 replies
  • 7 likes
  • 568 Views
  • 2 replies
  • 7 likes

Phone payment not working

I cant pay for Spotify premium more than once through my phone, I live in the Philippines and I Use SMART to pay but it isn't working anymore, anyone having the same problem?

  • Newbie
  • I cant pay for Spotify premium more than once through my phone, I live in the Philippines and I Use SMART to pay but it isn't working anymore, anyone having the same problem?😢
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spofity on Samsung Gear s3 Frontier

Do I have to have Spotify Premium in order to play music on my my Gear without it being connected to my phone? If not, please advise on how to get past the "Upgrade" screen on my gear. Thanks!

  • Newbie
  • Do I have to have Spotify Premium in order to play music on my my Gear without it being connected to my phone? If not, please advise on how to get past the "Upgrade" screen on my gear.  Thanks!
  • Alfredo
  • Roadie
  • 10054 Views
  • 3 replies
  • 0 likes
  • 10054 Views
  • 3 replies
  • 0 likes

Local Files

IveI tried everything, the format of the songs UvrI tried to save on my phone through Spotify desktop is right, I've changed the playlist, I've uninstalled the app and reinstalled it again, I've tried changing my wifi, but nothing works!!!! If I can'...

  • Newbie
  • IveI tried everything, the format of the songs UvrI tried to save on my phone through Spotify desktop is right, I've changed the playlist, I've uninstalled the app and reinstalled it again, I've trie...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes