Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumDevicephone, tabletOperating SystemAndroid Oreo 8.1, Marshmallow 6.0 My Question or IssueRandomly throughout the day, Spotify has started to launch by itself. This ws never a problem until just recently, and on two of my devices (phone and...
Plan Premium Device phone, tablet Operating System Android Oreo 8.1, Marshmallow 6.0 My Question or Issue Randomly throughout the day, Spotify has started to launch by itself. Thi...
1606 Views
0 replies
10 likes
PlanPremiumCountryUSA Accidentally blocked a song, and anytime i try to play it it skips it instantly, like AFTER i re-add it to the playlist and hit the song a bunch of times in a row. and when i look into how to fix it? i find that appearantly is a...
Plan Premium Country USA Accidentally blocked a song, and anytime i try to play it it skips it instantly, like AFTER i re-add it to the playlist and hit the song a bunch of times in a row. ...
1071 Views
0 replies
0 likes
Hello,PlanPremiumCountryGermanyDeviceXiaomi Mi Mix 2sOperating SystemAndroid 8.0 Oreo My Question or Issue Since yesterday I have a new mobile Device Xiaomi Mi Mix 2s with Android 8.0 Oreo. Unfortunately I've noticed an issue with bluetooth Usage in ...
Hello, Plan Premium Country Germany Device Xiaomi Mi Mix 2s Operating System Android 8.0 Oreo My Question or Issue Since yesterday I have a new mobile Device Xiaomi Mi Mix 2s ...
Roadie
5922 Views
1 replies
2 likes
PlanPremiumCountrySwedenDeviceHuawei P10 latest build 8.0.0.360(C432)Operating SystemAndroid 8 My Question or IssueOn Android 7, playing Spotify via bluetooth in car Skoda Superb 2016, I can see the metadata without problems. But after upgrade to And...
Plan Premium Country Sweden Device Huawei P10 latest build 8.0.0.360(C432) Operating System Android 8 My Question or Issue On Android 7, playing Spotify via bluetooth in car Skoda Su...
Roadie
1644 Views
1 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I go to search for a song and play it from the search area it doesn't play that song, it plays something completely random...an...
Plan Premium Country Device Samsung Galaxy 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I go to search for a song and play i...
Roadie
368 Views
1 replies
0 likes
I'm a premium user and twice in the last month when I'm trying to open up my spotify app it loads as just a black screen with a gray bar along the top and stays like this forever until I have to unstiall the app and lost all my downloaded music which...
I'm a premium user and twice in the last month when I'm trying to open up my spotify app it loads as just a black screen with a gray bar along the top and stays like this forever until I have...
Gig Goer
924 Views
2 replies
0 likes
Need help..When I try to set up Spotify in Amazon Alexa, it is disabled. I went to Settings >> Music & Media >> Choose Default Music Services. Spotify is there (see screenshot) but it is greyed out and cannot be selected.I have a premium account and ...
Need help.. When I try to set up Spotify in Amazon Alexa, it is disabled. I went to Settings >> Music & Media >> Choose Default Music Services. Spotify is there (see screenshot) but ...
Casual Listener
81872 Views
25 replies
22 likes
PlanFreeCountry BrazilDeviceMoto G4 Operating System My Question or Issue
Plan Free Country Brazil Device Moto G4 Operating System My Question or Issue
312 Views
0 replies
0 likes
I have Spotify Account, very new to use, would like to play selected tunes simultaneously on 2 headsets, bluetooth or long wire as in male-female dancer.
I have Spotify Account, very new to use, would like to play selected tunes simultaneously on 2 headsets, bluetooth or long wire as in male-female dancer.
Roadie
570 Views
1 replies
0 likes
So the video Advertisements are not working while playing. The ads were fine with just audio, but when there is a video the ad is shown nothing plays (I've waited.) And the only way I can fix this is by closing down (completely) spotify and opening i...
So the video Advertisements are not working while playing. The ads were fine with just audio, but when there is a video the ad is shown nothing plays (I've waited.) And the only way I can fix this is...
429 Views
0 replies
0 likes
Not happy this is the second time this month that Spotify just refuses to open on my phone. I'm not the only person having this problem right now. It's aggravating because I do pay for premium. I need my music!!! Please help. Country UsaDeviceMotoz2 ...
Not happy this is the second time this month that Spotify just refuses to open on my phone. I'm not the only person having this problem right now. It's aggravating because I do pay for premium. I nee...
Casual Listener
820 Views
1 replies
0 likes
PlanPremiumCountry UsaDeviceSamsung pc and macOperating SystemAndriod win 10 macos My Question or Issue Hiii. So im **bleep** off already , so im sorry but becuase of the extremly flawed design i keep mis clicking. 1 list the like dislike is 1 way an...
Plan Premium Country Usa Device Samsung pc and mac Operating System Andriod win 10 macos My Question or Issue Hiii. So im **bleep** off already , so im sorry but becuase ...
Newbie
774 Views
2 replies
1 likes
My Question or Issuesince i upgraded to premium, full album arts stopped to display on the player, is there a way for me to enable it again? I post 2 screenshots of the before and after.
My Question or Issue since i upgraded to premium, full album arts stopped to display on the player, is there a way for me to enable it again? I post 2 screenshots of the before and after. &...
Community Legend
574 Views
1 replies
0 likes
Premium account here for one. I have a playlist that has "favorites" on it that has several songs on it that Spotify just doesn't have (Such as the studio version of Oh Well From Fleetwood Mac's Then Play On). Now, it will download fine on one playli...
Premium account here for one. I have a playlist that has "favorites" on it that has several songs on it that Spotify just doesn't have (Such as the studio version of Oh Well From Fleetwood Mac's Then...
342 Views
0 replies
0 likes
spotify updated itself and now i can't find my saved songs? i go to my library and all it shows is my playlists, saved albums and artists. where can i listen to all my saved songs? i am using spotify free.
spotify updated itself and now i can't find my saved songs? i go to my library and all it shows is my playlists, saved albums and artists. where can i listen to all my saved songs? i am using spotify...
Casual Listener
14524 Views
9 replies
9 likes
PlanPremiumCountry Czech republicDeviceSony XZ PremiumOperating SystemAndroid 8.0.0 (built 47.1.A.12.179) My Question or IssueHi,when I connect my phone (Sony XZ Premium) with my car (Lexus GS) sounds works fine but next / prev buttons don't work + t...
Plan Premium Country Czech republic Device Sony XZ Premium Operating System Android 8.0.0 (built 47.1.A.12.179) My Question or Issue Hi, when I connect my phone (Sony XZ Premi...
Casual Listener
1046 Views
4 replies
0 likes
I've got a premium subscription and recently I reset phone.I hadn't yet resynced all my music and went to play my main playlist at a friends house using the phone. Barely any tracks work. I discovered nearly all the songs are not streamable on the ph...
I've got a premium subscription and recently I reset phone. I hadn't yet resynced all my music and went to play my main playlist at a friends house using the phone. Barely any tracks work.&nb...
Regular
444 Views
2 replies
0 likes
It keeps all Black. I already turned off the cellphone And the app.PlanPremiumCountry BrasilDevice(Moto G)Operating System(Android.) My Question or Issue
It keeps all Black. I already turned off the cellphone And the app. Plan Premium Country Brasil Device (Moto G) Operating System (Android.) My Question or Issue
192 Views
0 replies
0 likes
PlanPremium (family)Country FranceDeviceHuawei P9Operating SystemAndroid 7.0 (build VNS-L31C530B382) My Question or Issue Hi,I just subscribed to spotify family. Using huawei P9 lite, i can only save on my sd car due to the low available space in my ...
Plan Premium (family) Country France Device Huawei P9 Operating System Android 7.0 (build VNS-L31C530B382) My Question or Issue Hi, I just subscribed to spotify family. ...
353 Views
0 replies
1 likes
PlanPremiumCountryPL DeviceSamsung S6 Edge My Question or Issue When I dislike a song or artist, that song is still autoplaying in Discover Weekly. Scenario:I have following songs in Discover WeeklySong 1 [Currently playing]Song 2 [Disliked]Song 3Whe...
Plan Premium Country PL Device Samsung S6 Edge My Question or Issue When I dislike a song or artist, that song is still autoplaying in Discover Weekly. Sce...
Roadie
3129 Views
5 replies
0 likes
