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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6861 Views

0 replies

7 likes

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"Spotify keeps stopping" On Samsung Galaxy s7

PlanPremiumCountry CanadaDeviceSamsung Galaxy s7Operating SystemAndroid 7.0 My Question or Issue Everytime I tap on the spotify app it just keeps giving me the error message "Spotify keeps stopping." I can't even open the app at this point. I tried c...

Newbie

Plan Premium Country  Canada Device Samsung Galaxy s7 Operating System Android 7.0   My Question or Issue  Everytime I tap on the spotify app it just keeps giving me the erro...

fanteSmauet

Casual Listener

4615 Views

9 replies

0 likes

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  • 9 replies
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No more facebook sharing option

PlanFree/PremiumCountry DeviceGalaxy S5Operating System My Question or IssueI used to be able to share songs to facebook but since this update there is no option listed when i do try. It has all other social media sites that i have including facebook...

Newbie

Plan Free/Premium Country   Device Galaxy S5 Operating System     My Question or Issue I used to be able to share songs to facebook but since this update there is no option l...

372 Views

0 replies

1 likes

  • 372 Views
  • 0 replies
  • 1 likes

Where is the "Songs" tab in library?

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Where is the "Songs" tab in library?Not all of my music is in "Favorite Songs" I lost some of my music.

Casual Listener

Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Where is the "Songs" tab in library? Not all ...

374 Views

0 replies

0 likes

  • 374 Views
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Where is the "Songs" tab in library??

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Where is the "Songs" tab in library??Some of my music lost and not in the "Favorite Songs" list

Casual Listener

Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Where is the "Songs" tab in library?? Some of...

378 Views

0 replies

1 likes

  • 378 Views
  • 0 replies
  • 1 likes

Unable to start Spotify on my Sony Z5 Compact android 7.1.1

PlanPremiumCountry SwedenDeviceSony Z5 CompactOperating SystemAndroid 7.1.1 My Question or IssueUnable to startup Spotify. When i click on the app Spotify asks me to login. After I have typed in my username and password and pressed the button "Login"...

Newbie

Plan Premium Country  Sweden Device Sony Z5 Compact Operating System Android 7.1.1   My Question or Issue Unable to startup Spotify. When i click on the app Spotify asks me to log...

313 Views

0 replies

0 likes

  • 313 Views
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Can't log in on Android App

PlanFreeDeviceSamsung Galaxy S6Operating SystemAndroid 7.0 My Question or Issue I can't log in on my Android phone. In the log in form, I press the "Log in" button and the text changes to "Logging in" and the back to "Log in" and nothing happens. I c...

Newbie

Plan Free Device Samsung Galaxy S6 Operating System Android 7.0   My Question or Issue  I can't log in on my Android phone. In the log in form, I press the "Log in" button and the t...

313 Views

0 replies

0 likes

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music hiccups

PlanPremiumCountrynetherlands Device(motorola moto x4)Operating System(Android Oreo) My Question or Issue since i have been using my new phone, motorola moto x4 android oreo, every song has a slight hiccup in the first three seconds where the music s...

Newbie

Plan Premium Country netherlands  Device (motorola moto x4) Operating System (Android Oreo)   My Question or Issue  since i have been using my new phone, motorola moto x...

643 Views

0 replies

2 likes

  • 643 Views
  • 0 replies
  • 2 likes

Shuffle not working properly

PlanPremiumCountry USADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueSince most recent update any time i select a song shuffle and repeat all are turned off and any time i try and search up a specific song and play it a differ...

Casual Listener

Plan Premium Country  USA Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue Since most recent update any time i select a song shuffle and repeat al...

Aspiranten

Regular

844 Views

4 replies

2 likes

  • 844 Views
  • 4 replies
  • 2 likes

Rap Caviar will only shuffle play

PlanFreeCountry DeviceOf k20v or something pike thatOperating SystemAndroid My Question or IssueRap Caviar will only shuffle play

Visitor

Plan Free Country   Device Of k20v or something pike that Operating System Android   My Question or Issue Rap Caviar will only shuffle play  

Joe

Community Legend

1476 Views

1 replies

0 likes

  • 1476 Views
  • 1 replies
  • 0 likes

Solved!! Cannot Rearrange Songs (No Edit button)

I can't arrange the songs in the playlist I created as there is no Edit button. I already reinstalled the app, but it has still no edit button.

Visitor

I can't arrange the songs in the playlist I created as there is no Edit button. I already reinstalled the app, but it has still no edit button.

lubos

Roadie

2101 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

trouble downloading music

PlanPremiumCountryAustraliaDeviceOppo A57Operating SystemDont know My Question or Issue hey, having an issue with downloading music, I've previously had a premium acount but haven't used spotify in a while, so i had to renew my account. My issue is t...

Newbie

Plan Premium Country Australia Device Oppo A57 Operating System Dont know   My Question or Issue  hey, having an issue with downloading music, I've previously had a premium acount...

Joe

Community Legend

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

I have a ZTE phone and can't find the storage option in the settings

I need to transfer my downloaded music to my so card for storage but I can't find the storage option in the settings on my account (I have a ZTE phone) plz help

Newbie

I need to transfer my downloaded music to my so card for storage but I can't find the storage option in the settings on my account (I have a ZTE phone) plz help

JayTee0212

Regular

594 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Spotify automatically dowloads music saved to my library

PlanPremiumCountryArgentinaDeviceSamsung s6 edgeOperating SystemAndroid My Question or Issue Hi, I am about to reach the 3,333 downloaded songs limit, so I want to SAVE music to my library instead of DOWNLOADING. However, every time I save an album o...

Newbie

Plan Premium Country Argentina Device Samsung s6 edge Operating System Android   My Question or Issue  Hi,   I am about to reach the 3,333 downloaded songs limit, so I want...

jsannn

Community Legend

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

Newest update *completely* broke spotify

PlanPremiumDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueSince the new update was (automatically) installed, spotify can no longer start on my phone! I just get a black screen, with absolutely no indication of any progress, options,...

Newbie

Plan Premium Device Samsung Galaxy Operating System Android   My Question or Issue Since the new update was (automatically) installed, spotify can no longer start on my phone! I just get...

Footballroybal

Composer

846 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Superuser Contribution Spotify doesn´t stay logged in and deletes offline music

Hi there, I recently change phones. Now I have a Huawei P20 Pro. i installed spotify and realized that the app does not keep the login data. Every time I exit the app I have to log in again and download my music again. the app on windows works fin. I...

Casual Listener

Hi there,   I recently change phones. Now I have a Huawei P20 Pro. i installed spotify and realized that the app does not keep the login data. Every time I exit the app I have to log in again ...

Petya

Community Legend

935 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Spotify is unavailable right now. Try again in a few minutes

PlanPremiumCountry Australia DeviceAndroid phone LG g6Operating System My Question or Issue Cant play all the songs since yesterday morning and the sentence was on the homepage.

Casual Listener

  Plan Premium Country  Australia   Device Android phone LG g6 Operating System     My Question or Issue  Cant play all the songs since yesterday morning and...

_0iphytr-jwxu

Newbie

1587 Views

3 replies

2 likes

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  • 3 replies
  • 2 likes

Solved!! Extreme quality no longer available for streaming--only "Very High"

Plan - PremiumPhone: Verizon Galaxy Note 8OS: Android 8, May 1, 2018 security update Spotify Android player v8.4.55.521 armV7 Under Music Quality > Streaming > there is no longer an option for "Extreme Qualtiy". The options are now Low..Normal..High....

Regular

Plan - Premium Phone: Verizon Galaxy Note 8 OS: Android 8, May 1, 2018 security update   Spotify Android player v8.4.55.521 armV7   Under Music Quality > Streaming > there is no...

Archon810

Regular

64543 Views

17 replies

4 likes

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  • 17 replies
  • 4 likes

Solved!! Please help -random music keeps playing

I am just about to quit spotify, this is so weird! My playlist and music keep stopping so a random indu playlist can start. I don't even listen to that music, it's the first time I see those playlist and songs.This keeps happening all the time, for w...

Casual Listener

I am just about to quit spotify, this is so weird!  My playlist and music keep stopping so a random indu playlist can start. I don't even listen to that music, it's the first time I see those p...

iauw_c-iojvhc

Casual Listener

104931 Views

2 replies

3 likes

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  • 2 replies
  • 3 likes

radio

radio has gone missing as of yesterday.. i need to knwo where its gone as i was premium untill yesterday.. so maybeits just beenmoved to premium tier?idk and id like to know imnot about to renew premium if im not going tohave my radio as its all me a...

Casual Listener

  radio has gone missing as of yesterday.. i need to knwo where its gone as i was premium untill yesterday.. so maybeits just beenmoved to premium tier?idk and id like to know imnot about to re...

Footballroybal

Composer

314 Views

1 replies

1 likes

  • 314 Views
  • 1 replies
  • 1 likes

Daily mix and made for you not working

PlanPremium Country DeviceSamsung 8Operating SystemAndroid My Question or Issue Daily mix and made for you not working. Nothing comes up. Already tried logging in and out.

Newbie

Plan Premium  Country   Device Samsung 8 Operating System Android    My Question or Issue  Daily mix and made for you not working. Nothing comes up. Already tried l...

1015 Views

0 replies

1 likes

  • 1015 Views
  • 0 replies
  • 1 likes