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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387812 Views

545 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8043 Views

0 replies

7 likes

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Solved!! Spotify won't scrobbe to Last.fm. Any ideas?

I have tried re entering my last.fm details. I have switched to offline mode and back. I have restarted my device. I have cleared cache. I have re installed spotify. I have switched networks. All that in vain. I can see that I'm scrobbling but am una...

Casual Listener

I have tried re entering my last.fm details. I have switched to offline mode and back. I have restarted my device. I have cleared cache. I have re installed spotify. I have switched network...

DaneShady

Music Fan

41384 Views

29 replies

7 likes

8.1.0
Android
last.fm
scrobbling
  • 41384 Views
  • 29 replies
  • 7 likes

Spotify asks for a software update

PlanPremiumCountry HungaryDeviceHuawei P9 lite (2017)Operating SystemAndroid 7.0 My Question or Issue The app asks for a software update, despite my phone having Android 7.0, well above the minimum 4.1. The prompt appears daily, it's getting repetiti...

Casual Listener

Plan Premium Country  Hungary Device Huawei P9 lite (2017) Operating System Android 7.0   My Question or Issue  The app asks for a software update, despite my phone having An...

Loxer

Community Legend

1282 Views

5 replies

0 likes

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Now Playing missing from Always On screen

Ok, so if this has been answered already I apologize, but I have been unable to find the answer. Since updating my Samsung Galaxy S7 to the new Oreo OS, I'm missing the now playing information from my always on display. It still pops up on my lock sc...

Casual Listener

   Ok, so if this has been answered already I apologize, but I have been unable to find the answer.  Since updating my Samsung Galaxy S7 to the new Oreo OS, I'm missing the now playin...

Fatty_Krueger

Casual Listener

2645 Views

2 replies

0 likes

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  • 2 replies
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Bad Music quality

Hi all, Since i've got a new device ithere are some problems with the quality of the music...Sometimes my songs won't play normal. The songs will stuck and replay the same second over and over again for a few seconds or it stumbles for like 10 second...

Casual Listener

Hi all,   Since i've got a new device ithere are some problems with the quality of the music... Sometimes my songs won't play normal. The songs will stuck and replay the same second...

chihirox_

Casual Listener

1219 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Radio station disappeared

I have Galaxy S5, with Android 6.0.1, and a premium subscription. I had a radio station yesterday named "Church", and been listening to it for a couple weeks, but today it's gone and all my attempts to search for it has been for naught. It played a l...

Newbie

I have Galaxy S5, with Android 6.0.1, and a premium subscription. I had a radio station yesterday named "Church", and been listening to it for a couple weeks, but today it's gone and all my attempts ...

MartinStoichkov

Community Legend

555 Views

1 replies

0 likes

  • 555 Views
  • 1 replies
  • 0 likes

Music resumes playback when mobile app reopened

My Question or IssueI recently reinstalled Spotify for Android. Since then when I open the app music automatically starts platying. Sometimes it's the last track I listened, sometimees it's the last track I listened to on the phone, sometimes it's a ...

Casual Listener

My Question or Issue I recently reinstalled Spotify for Android. Since then when I open the app music automatically starts platying. Sometimes it's the last track I listened, sometime...

524 Views

0 replies

0 likes

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  • 0 likes

Solved!!Superuser Contribution No download button for podcasts

PlanFreeCountry GermanyDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueHello,for some time I can't download podcasts anymore although there ist this option in Spotify Free. I logged in with my girlfriends premium Account and i...

Casual Listener

Plan Free Country  Germany Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue Hello, for some time I can't download podcasts anymore although ther...

Alfredo

Roadie

2251 Views

5 replies

0 likes

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Songs randomly stop or continue playing but are unable to be skipped or paused

The problem I'm having here is one that has only come up in the past few days, my Sportify seems to not want to play music continuously for more than 5-10 minutes until it either stops completely (No Spotify notification for song playing) and/or is n...

Newbie

The problem I'm having here is one that has only come up in the past few days, my Sportify seems to not want to play music continuously for more than 5-10 minutes until it either stops completely (No...

Tayl222

Casual Listener

1588 Views

3 replies

6 likes

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  • 3 replies
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Superuser Contribution Rostam - half light Chromecast issue

Hi, when I play the song half light by rostam and send it to my Chromecast it skips to the next song after 30 seconds. This doesn't happen if I'm not using Chromecast, and doesnt happen on any other songs

Casual Listener

Hi, when I play the song half light by rostam and send it to my Chromecast it skips to the next song after 30 seconds. This doesn't happen if I'm not using Chromecast, and doesnt happen on any other ...

SergioDavid

Roadie

367 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Listening to songs

I can't listen to songs but before I could, every song is grey and I can't skip musicPlanFreeCountryCroatiaDeviceSamsung Galaxy A5 2016Operating System Android 5.1.1 LollipopMy Question or IssueHow can I listen to songs when that is happening?

Newbie

I can't listen to songs but before I could, every song is grey and I can't skip music Plan Free Country Croatia Device Samsung Galaxy A5 2016 Operating System  Android 5.1.1 Lollipop My...

SergioDavid

Roadie

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Spotify won't work at all

PlanPremiumCountry USADeviceSamsung S8 ActiveOperating SystemAndroidMy Question or IssueNot Responding properly

Casual Listener

  Plan Premium Country  USA Device Samsung S8 Active Operating System Android My Question or Issue Not Responding properly

jsannn

Community Legend

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family member logging out/deleting offline files

PlanPremiumCountryCzech Republic DeviceXiaomi Redmi 4AOperating SystemAndroid 7 My Question or Issue Hello my wife is in my Spotify Family and she has got a problem that Spotify on her phone logs her out and deletes all her offline music. I checket h...

Newbie

Plan Premium Country Czech Republic   Device Xiaomi Redmi 4A Operating System Android 7   My Question or Issue   Hello my wife is in my Spotify Family and she has got a pro...

SergioDavid

Roadie

422 Views

1 replies

0 likes

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  • 1 replies
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Solved!! How tout change the metod of payment for Spotify premium ?

PlanPremiumCountrySwitzerland DeviceNokia 8Operating SystemAndroid My Question or Issue

Newbie

Plan Premium Country Switzerland  Device Nokia 8 Operating System Android   My Question or Issue  

Maxim

Spotify Star

616 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify Connect error, "iPhone de wondows"

PlanPremium DeviceSony Z5 CompactOperating SystemAndroid 7.1.1 My Question or IssueEvery Time I play music via Spotifyon my phone, after a few seconds it stops and the pictures above show, asking me on which device I want to play my music. But there ...

Casual Listener

Plan Premium   Device Sony Z5 Compact Operating System Android 7.1.1   My Question or Issue Every Time I play music via Spotifyon my phone, after a few seconds it stops and the pic...

owne94D

Casual Listener

782 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Samsung Gear 3 doesn't play Spotify sound anymore

PlanPremiumCountryScotlandDeviceSamsung Gear 3Operating SystemAndroid Oreo My Question or Issue The first time i used my Gear S3 i was able to play Spotify music aloud from it, however now for some reason when i open the app all it does it play the m...

Casual Listener

Plan Premium Country Scotland Device Samsung Gear 3 Operating System Android Oreo   My Question or Issue  The first time i used my Gear S3 i was able to play Spotify music aloud f...

joe_gorman

Casual Listener

3714 Views

5 replies

0 likes

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  • 5 replies
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Android Auto - downloaded music

Hi, Until recently, I have been able to access downloaded music seperately via Android Auto, but now the 'Downloaded' option had disappeared. Has a recent update removed this?

Visitor

Hi,   Until recently, I have been able to access downloaded music seperately via Android Auto, but now the 'Downloaded' option had disappeared. Has a recent update removed this?   ...

525 Views

0 replies

0 likes

  • 525 Views
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Deleting old account

ı just wanna delete my old spotify account that linked with my facebook account so that ı can connect to facebook through on my new spotify account that ım actually using. but ı coldn't delete my old account... ı've tried to delete via contact form b...

Newbie

ı just wanna delete my old spotify account that linked with my facebook account so that ı can connect to facebook through on my new spotify account that ım actually using. but ı coldn't delete my old...

Loxer

Community Legend

1558 Views

1 replies

0 likes

  • 1558 Views
  • 1 replies
  • 0 likes

Storage/Downloads

Hey guys. I'm trying to figure out why Spotify keeps downloading music to my phone. I have gone to every playlist and removed the download option. I deleted all the data, cleared the cache and reinstalled the app. After doing all these steps Spotify ...

Casual Listener

Hey guys.  I'm trying to figure out why Spotify keeps downloading music to my phone. I have gone to every playlist and removed the download option. I deleted all the data, cleared the cache and...

cassy33

Newbie

1157 Views

5 replies

0 likes

storage
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Spotify stops playing and responding randomly

PremiumAustralia DeviceOlder XperiaAndroid Oreo Spotify on my android has been abruptly stopping the last few days: the display will be off and spotify playing through my headphones, but then it will just stop and not respond to commands unless I unl...

Visitor

Premium Australia   Device Older Xperia Android Oreo     Spotify on my android has been abruptly stopping the last few days: the display will be off and spotify playing th...

user-removed

Not applicable

846 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify freezes on sony bravia tv

HiI cannot run Spotify app on my sony bravia 65in tv. Spotify worked several month without any problems. Now, when I try to run app the screen turns black and nothing happens (sometimes the message occur: no connection with internet... - I have excel...

Newbie

Hi I cannot run Spotify app on my sony bravia 65in tv. Spotify worked several month without any problems. Now, when I try to run app the screen turns black and nothing happens (sometimes the message...

1565 Views

0 replies

5 likes

  • 1565 Views
  • 0 replies
  • 5 likes