Download over cellular disabled

[adesfreemusic]

Plan

Premium

Country

 UK

Device

S6

Operating System

Android

My Question or Issue

 I am having the common issue of music keep downloading over cellular. I cannot turn it off as this feature is disabled !!! how do I enable it so I can at least stop it eating p my data plan ?

[Loxer]

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

[adesfreemusic]

Hi. Thanks for the quick reply. First thing I tried was a restart and then removal and re-installation. No Joy. Samsung S6 edge and Android 6.



Regards,



Adrian

[Loxer]

Hey @adesfreemusic,

Thank you for the information and the quick reply!

Have you tried signing out and back in several times?

If possible please try signing in another device with similar specs.

Please attach a screenshot of the issue.

Thanks!

[adesfreemusic]

Hi. Both phones that have it installed are both disabled in that whole section.



Regards,



Adrian

[Loxer]

Hey @adesfreemusic,

Have you tried resetting your Network Settings?

Let me know how it goes 🙂

[adesfreemusic]

Sorted now thanks. Rookie mistake... I didn't realise that when playing 'somewhere' those settings seem to be temporarily disabled. Adrian