Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118803 Views

27 replies

4 likes

  • 118803 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239686 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239686 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600548 Views

79 replies

3 likes

  • 600548 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492996 Views

581 replies

42 likes

Account
Free
  • 492996 Views
  • 581 replies
  • 42 likes

Album Art Andoid

Spotify Premium, Andoid album art has disappeared. Now all I get is this...

Regular

Spotify Premium,  Andoid album art has disappeared.  Now all I get is this...

Smax69

Regular

1640 Views

9 replies

0 likes

  • 1640 Views
  • 9 replies
  • 0 likes

Solved!! Spotify crashes when loading songs with with video loop artwork.

PlanPremiumCountry USADeviceSamsung Galaxy s8Operating System android version 8.0.0 My Question or IssueWhenever a song with a video loop/gif instead of album artwork (such as songs from Migos, Rae Sremmurd's or Tune-Yards new albums) is played the v...

Casual Listener

  Plan Premium Country  USA Device Samsung Galaxy s8 Operating System  android version 8.0.0   My Question or Issue Whenever a song with a video loop/gif inst...

Loxer

Community Legend

1757 Views

1 replies

0 likes

  • 1757 Views
  • 1 replies
  • 0 likes

[Android Wear] Offline Music

PlanPremiumCountry BELGIUM DeviceSamsung A5Operating SystemAndroid My Question or IssueHi there, I have difficulties to undersrand how to get offline music. When online, I have obviously access to my music inside my playlist ... but when offline I on...

Casual Listener

Plan Premium Country BELGIUM   Device Samsung A5 Operating System Android   My Question or Issue Hi there, I have difficulties to undersrand how to get offline music. When onlin...

Cdelecole

Casual Listener

1045 Views

1 replies

0 likes

  • 1045 Views
  • 1 replies
  • 0 likes

Problems with logging on while offline

I think I have found a glitch while logging on to Spotify when it was previously offline.On my mobile phone, I use Spotify in offline mode to save on my mobile data while listening to Spotify in the car. Now the app did log out and I cannot log in ag...

Newbie

I think I have found a glitch while logging on to Spotify when it was previously offline. On my mobile phone, I use Spotify in offline mode to save on my mobile data while listening to Spotify in th...

Loxer

Community Legend

680 Views

1 replies

0 likes

  • 680 Views
  • 1 replies
  • 0 likes

Solved!! App crashes when I press the search button

Hi there! PlanPremiumCountrySpain DeviceXiaomi Redmi 5aOperating SystemAndroid 7.1.2 MIUI 9.5 My Question or IssueI am a Spotify enthusiastic lover but I am facing a technical issue with my new smartphone: every time I press the search button the app...

Casual Listener

Hi there!   Plan Premium Country Spain  Device Xiaomi Redmi 5a Operating System Android 7.1.2 MIUI 9.5   My Question or Issue I am a Spotify enthusiastic lover but I am fac...

perereman

Casual Listener

4988 Views

2 replies

0 likes

  • 4988 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music quality keeps changing!

Hi, I've download a bunch of songs into my android device but there is some songs who start playing with a good bitrate quality and end with a poor quality (I've chosen extremly high quality for download in settings)I've tried redownloading songs but...

Newbie

Hi,   I've download a bunch of songs into my android device but there is some songs who start playing with a good bitrate quality and end with a poor quality (I've chosen extremly high qu...

Majkiboy

Casual Listener

9217 Views

8 replies

3 likes

  • 9217 Views
  • 8 replies
  • 3 likes

Solved!! Daily Mix Not Showing in My Library

Greetings..I've been a Spotify Premium member for over 2 years & am currently utilizing Spotify on a LG/smartphone/Android device. As of today I noticed online reading that as of today Spotify's new feature the Daily Mix playlist is available for all...

Roadie

Greetings..I've been a Spotify Premium member for over 2 years & am currently utilizing Spotify on a LG/smartphone/Android device. As of today I noticed online reading that as of today Spotify's ...

jereisluke1980

Newbie

104449 Views

32 replies

2 likes

  • 104449 Views
  • 32 replies
  • 2 likes

Solved!! Search doesn't work correctly

PlanPremiumCountry GermanyDevice(Samsung Galaxy A5)Operating System(Android Oreo) My Question or IssueWhen I search for a song, I only get results from my downloaded songs, although Spotify is online and I am connected to WiFi.

Newbie

Plan Premium Country  Germany Device (Samsung Galaxy A5) Operating System (Android Oreo)   My Question or Issue When I search for a song, I only get results from my downloade...

Noah

Community Legend

942 Views

1 replies

0 likes

  • 942 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some songs have weird distortion only while playing on headphones

PlanPremiumCountry USADeviceGalaxy S7Operating SystemAndroid 8.0.0 My Question or Issue I recently compiled a playlist and saved it to my device. Everything played fine for a while and then I noticed that when I would hook my phone up to headphones o...

Newbie

Plan Premium Country  USA Device Galaxy S7 Operating System Android 8.0.0   My Question or Issue  I recently compiled a playlist and saved it to my device. Everything played ...

Alfredo

Roadie

3478 Views

2 replies

1 likes

  • 3478 Views
  • 2 replies
  • 1 likes

Superuser Contribution Not playing entire song

PlanPremiumCountryUk DevicePixel 2, Sonos playOperating SystemAndroid 8.1.0 My Question or IssueThis morning regardless of whether playing online or downloaded tracks would not play whole songs. Neither force stop or reinstalling Spotify helped... Ve...

Newbie

Plan Premium Country Uk   Device Pixel 2, Sonos play Operating System Android 8.1.0   My Question or Issue This morning regardless of whether playing online or downloaded tracks ...

Alfredo

Roadie

2764 Views

1 replies

0 likes

  • 2764 Views
  • 1 replies
  • 0 likes

Sorry, Something Went Wrong. Xperia XZ Premium

PlanPremiumCountry USADeviceXperia XZ Premium dual simOperating SystemAndroid Oreo My Question or Issue The thing always happens I've been in touch with Sony and Spotify to no avail. The app hasn't worked for months and I'm losing all my options. I t...

Newbie

Plan Premium Country  USA Device Xperia XZ Premium dual sim Operating System Android Oreo   My Question or Issue   The thing always happens I've been in touch with Sony...

676 Views

0 replies

0 likes

  • 676 Views
  • 0 replies
  • 0 likes

Master volume change after receiving phone call

USAPREMIUM GOOGLE PIXEL 2ANDROID 8.1 When receiving a phone call while music is playing on Spotify, the maximum volume changes (lower). Only way to correct it is by restarting the phone

Newbie

USA PREMIUM   GOOGLE PIXEL 2 ANDROID 8.1   When receiving a phone call while music is playing on Spotify, the maximum volume changes (lower).  Only way to correct it is by restar...

998 Views

0 replies

0 likes

  • 998 Views
  • 0 replies
  • 0 likes

Artists and such

When I'm listening to a downloaded song, I used to be able to go to artist or album, since I got a new phone them options are not illuminated. Help me

Newbie

When I'm listening to a downloaded song, I used to be able to go to artist or album, since I got a new phone them options are not illuminated. Help me

370 Views

0 replies

0 likes

  • 370 Views
  • 0 replies
  • 0 likes

Compartilhar no whats

Ao compartilhar o link de uma música para o whats, quando tentam abrir o link informa que a música não existe. Para todas as músicas que são compartilhadas.PlanPremium (tanto eu quanto para quem estou compartilhando)Country BrasilDeviceSamsungOperati...

Newbie

Ao compartilhar o link de uma música para o whats, quando tentam abrir o link informa que a música não existe. Para todas as músicas que são compartilhadas. Plan Premium (tanto eu quanto para quem ...

365 Views

0 replies

0 likes

  • 365 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs pause at one second

PlanPremiumCountry USADeviceMoto Z2 forceOperating SystemAndroid version 8.0.0 My Question or Issue When I skip a song there's a pause at one second but if I let the song play out the next song won't have a pause at all which is strange to me. This i...

Regular

Plan Premium Country  USA Device Moto Z2 force Operating System Android version 8.0.0   My Question or Issue  When I skip a song there's a pause at one second but if I l...

ShadeRunner

Regular

2249 Views

13 replies

0 likes

  • 2249 Views
  • 13 replies
  • 0 likes

Gear S3 asks me to go premium but already got it.

Hi, Whe I log in to spotify on my gear S3 it asks me to get premium but I already have it. When I click in the link it sends me to the page to get a family pack. This is very frustrating. Thanks for your help.

Newbie

Hi, Whe I log in to spotify on my gear S3  it asks me to get premium but I already have it. When I click in the link it sends me to the page to get a family pack. This is very frustrating. Thank...

380 Views

0 replies

0 likes

  • 380 Views
  • 0 replies
  • 0 likes

Superuser Contribution Autoplay and mixtapes

PlanPremiumCountry GermanyDeviceHTC U11+Operating SystemAndroid 8.0.0 My Question or Issue When listening to mixtapes, Album radio or whatever, Spotify will automatically choose similar songs and attaches them to the queue.But for a few weeks now, wh...

Casual Listener

Plan Premium Country  Germany Device HTC U11+ Operating System Android 8.0.0   My Question or Issue  When listening to mixtapes, Album radio or whatever, Spotify will automat...

Lahr3n

Casual Listener

885 Views

2 replies

0 likes

autoplay
bug
Mixtapes
  • 885 Views
  • 2 replies
  • 0 likes

repeat button is gone and not enough bass

I can't find the repeat option anymore! And there isn't enough bass when I use my headphones with Spotify. I don't know if it is the phone, or Spotify itself. It can't be the headphones, they have loads of bass when I use them with my computer. I don...

Music Fan

I can't find the repeat option anymore! And there isn't enough bass when I use my headphones with Spotify. I don't know if it is the phone, or Spotify itself. It can't be the headphones, they have lo...

Loxer

Community Legend

761 Views

1 replies

0 likes

  • 761 Views
  • 1 replies
  • 0 likes

I cant disconnect Facebook from Spotify

DeviceAdvan i7D (Tablet)Operating SystemAndroid My Question or Issue I can't find the remove Facebook option under the social category on the settings. My account is registered by email. How can I disconnect Facebook from Spotify?

Newbie

Device Advan i7D (Tablet) Operating System Android   My Question or Issue  I can't find the remove Facebook option under the social category on the settings. My account is registered ...

Loxer

Community Legend

621 Views

2 replies

0 likes

  • 621 Views
  • 2 replies
  • 0 likes

Last.fm integration

Using a Galaxy S6 edge, the option to scrobble to Last.fm has disappeared from settings. I was scrobbling in the morning and by lunch I no longer could. I know there have been all kinds of problems with integration since they launched but does anybod...

Casual Listener

Using a Galaxy S6 edge, the option to scrobble to Last.fm has disappeared from settings. I was scrobbling in the morning and by lunch I no longer could. I know there have been all kinds of problems w...

razvan42

Newbie

1521 Views

3 replies

1 likes

  • 1521 Views
  • 3 replies
  • 1 likes