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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6956 Views

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Superuser Contribution Spotify doesn´t stay logged in and deletes offline music

Hi there, I recently change phones. Now I have a Huawei P20 Pro. i installed spotify and realized that the app does not keep the login data. Every time I exit the app I have to log in again and download my music again. the app on windows works fin. I...

Casual Listener

Hi there,   I recently change phones. Now I have a Huawei P20 Pro. i installed spotify and realized that the app does not keep the login data. Every time I exit the app I have to log in again ...

Petya

Community Legend

938 Views

2 replies

1 likes

  • 938 Views
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Spotify is unavailable right now. Try again in a few minutes

PlanPremiumCountry Australia DeviceAndroid phone LG g6Operating System My Question or Issue Cant play all the songs since yesterday morning and the sentence was on the homepage.

Casual Listener

  Plan Premium Country  Australia   Device Android phone LG g6 Operating System     My Question or Issue  Cant play all the songs since yesterday morning and...

_0iphytr-jwxu

Newbie

1590 Views

3 replies

2 likes

  • 1590 Views
  • 3 replies
  • 2 likes

Solved!! Extreme quality no longer available for streaming--only "Very High"

Plan - PremiumPhone: Verizon Galaxy Note 8OS: Android 8, May 1, 2018 security update Spotify Android player v8.4.55.521 armV7 Under Music Quality > Streaming > there is no longer an option for "Extreme Qualtiy". The options are now Low..Normal..High....

Regular

Plan - Premium Phone: Verizon Galaxy Note 8 OS: Android 8, May 1, 2018 security update   Spotify Android player v8.4.55.521 armV7   Under Music Quality > Streaming > there is no...

Archon810

Regular

64580 Views

17 replies

4 likes

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  • 17 replies
  • 4 likes

Solved!! Please help -random music keeps playing

I am just about to quit spotify, this is so weird! My playlist and music keep stopping so a random indu playlist can start. I don't even listen to that music, it's the first time I see those playlist and songs.This keeps happening all the time, for w...

Casual Listener

I am just about to quit spotify, this is so weird!  My playlist and music keep stopping so a random indu playlist can start. I don't even listen to that music, it's the first time I see those p...

iauw_c-iojvhc

Casual Listener

104951 Views

2 replies

3 likes

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  • 2 replies
  • 3 likes

radio

radio has gone missing as of yesterday.. i need to knwo where its gone as i was premium untill yesterday.. so maybeits just beenmoved to premium tier?idk and id like to know imnot about to renew premium if im not going tohave my radio as its all me a...

Casual Listener

  radio has gone missing as of yesterday.. i need to knwo where its gone as i was premium untill yesterday.. so maybeits just beenmoved to premium tier?idk and id like to know imnot about to re...

Footballroybal

Composer

315 Views

1 replies

1 likes

  • 315 Views
  • 1 replies
  • 1 likes

Daily mix and made for you not working

PlanPremium Country DeviceSamsung 8Operating SystemAndroid My Question or Issue Daily mix and made for you not working. Nothing comes up. Already tried logging in and out.

Newbie

Plan Premium  Country   Device Samsung 8 Operating System Android    My Question or Issue  Daily mix and made for you not working. Nothing comes up. Already tried l...

1015 Views

0 replies

1 likes

  • 1015 Views
  • 0 replies
  • 1 likes

Why can't I download songs for offline use on my gear 3?

PlanPremiumDeviceSamsung gear 3My Question or Issue I am connected to Wi-Fi, so why can't I download?

Visitor

Plan Premium Device Samsung gear 3 My Question or Issue  I am connected to Wi-Fi, so why can't I download?

299 Views

0 replies

0 likes

  • 299 Views
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My library songs don't sync properly

PlanPremiumCountryBrazilDeviceMotorola Moto E4 PlusOperating SystemAndroid 7.1.1 NougatWindows 7 Professional 64 bit My Question or IssueSo I just signed Premium, and yesterday I was adding songs to my library through the Windows client, and today th...

Newbie

Plan Premium Country Brazil Device Motorola Moto E4 Plus Operating System Android 7.1.1 Nougat Windows 7 Professional 64 bit   My Question or Issue So I just signed Premium, and yeste...

411 Views

0 replies

0 likes

  • 411 Views
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Musica entrecortada

PlanPremiumCountryArgentinaDeviceSamsung Galaxy S6Operating SystemAndroid 7.0 Al inicio de cada canción, la misma se escucha entrecortada, durante un periodo de 20 a 60 segundos. Luego se escucha perfectamente, pero es una situación molesta. Me pasa ...

Newbie

Plan Premium Country Argentina Device Samsung Galaxy S6 Operating System Android 7.0   Al inicio de cada canción, la misma se escucha entrecortada, durante un periodo de 20 a 60 segundo...

815 Views

0 replies

1 likes

  • 815 Views
  • 0 replies
  • 1 likes

Shuffle stops when picking a song

PlanPremiumCountryFrance DeviceOnePlus5Operating SystemAndroid My Question or IssueI'd like to shuffle a playlist, but Shuffling gets disabled as soon as I pick a song. Let's say, I'm listening to a song, while shuffle is disabled. I enable it, whole...

Newbie

Plan Premium Country France  Device OnePlus5 Operating System Android   My Question or Issue I'd like to shuffle a playlist, but Shuffling gets disabled as soon as I pick a song. ...

Footballroybal

Composer

625 Views

1 replies

2 likes

  • 625 Views
  • 1 replies
  • 2 likes

WLAN speakers (Raumfeld) not available

PlanPremiumCountryGermany DeviceanyOperating SystemAndroid 8.1 My Question or IssueHi!Since the activation of a firewall controlling traffic in my local network (incl. WLAN) I cannot see any speakers in the spotify app.However, I can use the speakers...

Regular

Plan Premium Country Germany  Device any Operating System Android 8.1   My Question or Issue Hi! Since the activation of a firewall controlling traffic in my local network (incl....

336 Views

0 replies

0 likes

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Extreme streaming gone

Hi, Don't know if this has been mentioned but since the update yesterday the 'extreme' quality option for streaming is gone, the highest now is 'very high' PlanPremiumDeviceSamsung Galaxy 9 plusOperating SystemAndroid

Newbie

Hi,   Don't know if this has been mentioned but since the update yesterday the 'extreme' quality option for streaming is gone, the highest now is 'very high'   Plan Premium Device Sa...

4ew62ux0l4321vq

Regular

1204 Views

3 replies

3 likes

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  • 3 replies
  • 3 likes

Playlist

My Question or Issue Hello everybody,I have a question. Is it possible to stop the playlist when the last song has played? It starts everytime again with the first song, but it must stop. Is this possible? I don't know how to do this.

Newbie

My Question or Issue   Hello everybody, I have a question. Is it possible to stop the playlist when the last song has played? It starts everytime again with the first song, but it must stop. ...

405 Views

0 replies

0 likes

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The new Spotify UI was removed form my account, how can I bring it back?

Hi! Recently I download Spotify (again), and this came with a new beautiful interface. At that time I had my Spotify Free and spent a few weeks with the UI that I miss. In any case... today I buy Spotify Premium and a few seconds after having it, the...

Newbie

  Hi!   Recently I download Spotify (again), and this came with a new beautiful interface.   At that time I had my Spotify Free and spent a few weeks with the UI that I miss. &nb...

f_wjjdn9t-gl

Casual Listener

1026 Views

2 replies

0 likes

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Playing edited versions of explicit songs on Spotify Radio

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueIf I toggle the allow explicit content option off, then one of my artist radio stations that I listen to stops playing all the music by that artist. This art...

Newbie

Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue If I toggle the allow explicit content option off, then one of my artist rad...

449 Views

0 replies

0 likes

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[Android] The App takes a lot to start working after I open it

Hello,I'm have a Premium version of Spotify, but I'm having some trouble with the app on Android.After I open Spotify it takes a lot to start working properly (2-3 minutes or more), by this I mean that if I try to do something it starts loading ang g...

Newbie

Hello, I'm have a Premium version of Spotify, but I'm having some trouble with the app on Android. After I open Spotify it takes a lot to start working properly (2-3 minutes or more), by this I mea...

340 Views

0 replies

0 likes

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Deleting Radio-Playlists from "last heared"

PlanPremiumCountry DeviceSamsung Galaxy s8 Operating System My Question or Issue I want to delete the 4 Radio-Playlists from the spotify mobile app from last heared and they won't go away. Please help me, it drives me crazy

Visitor

Plan Premium Country   Device Samsung Galaxy s8  Operating System     My Question or Issue  I want to delete the 4 Radio-Playlists from the spotify mobile app from ...

357 Views

0 replies

0 likes

  • 357 Views
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Why does clicking on a song change my repeat/shuffle settings?

PlanPremiumPlanPremiumCountryUSDeviceLG V30+Operating SystemAndroid OreoMy Question or IssueBefore I start, I know that the "solution" to this is to go and reenable those settings. My question is why was this implemented? It's counter-intuitive and a...

Regular

Plan Premium Plan Premium Country US Device LG V30+ Operating System Android Oreo My Question or Issue Before I start, I know that the "solution" to this is to go and reenable those se...

445 Views

0 replies

1 likes

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Volumio: Private playlists vanished

PlanPremiumCountryGermany DeviceRaspberry Pi 2Operating SystemVolumio My Question or IssueAbout one week ago all my private playlists disappeared. Seems Spotify ceised the support for libspotify. Does anyone experience similar problems? As Spotify is...

Newbie

Plan Premium Country Germany  Device Raspberry Pi 2 Operating System Volumio   My Question or Issue About one week ago all my private playlists disappeared. Seems Spotify ceised t...

35191

Newbie

1412 Views

2 replies

0 likes

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  • 2 replies
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Having issues with shufe feature

PlanFree/PremiumCountry Philippines Operating SystemAndroid Nougat My Question or Issue Hello can anyone help me? Im having issue with the shuffle feature, it keeps toggling off when i pressed it. It is getting annoying.. Pls help thanks!

Casual Listener

Plan Free/Premium Country  Philippines   Operating System Android Nougat   My Question or Issue  Hello can anyone help me? Im having issue with the shuffle feature, ...

Ruvie96

Casual Listener

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes