Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFreeCountryUnited Kingdom DeviceLG Stylus 3Operating SystemAndroid So some time ago I was able to play music that I added into my playlist from the local files section on my computer. I'm pretty sure that this is allowed and stuff but why is it t...
Plan Free Country United Kingdom Device LG Stylus 3 Operating System Android So some time ago I was able to play music that I added into my playlist from the local files se...
Casual Listener
601 Views
2 replies
0 likes
PlanFreeCountryFinland DeviceNokia 6.1Operating SystemAndroid OreoMy Question or IssueI can't find the Last.fm option from settings anymore. Is it still available in the Spotify Free?
Plan Free Country Finland Device Nokia 6.1 Operating System Android Oreo My Question or Issue I can't find the Last.fm option from settings anymore. Is it still available in the S...
618 Views
0 replies
0 likes
PlanFreeCountryFinland DeviceNokia 6.1Operating SystemAndroid OreoMy Question or IssueI can't find the Last.fm option from settings anymore. Is it still available in the Spotify Free?
Plan Free Country Finland Device Nokia 6.1 Operating System Android Oreo My Question or Issue I can't find the Last.fm option from settings anymore. Is it still available in the S...
353 Views
0 replies
0 likes
PlanPremiumCountryGermany/German locale/English locale Operating SystemAndroid 5/6My Question or Issue Hi, I'm unable to use the Behind the Lyrics feature (feature has been enabled in the app settings) to have lyrics displayed. I have tried songs whi...
Plan Premium Country Germany/German locale/English locale Operating System Android 5/6 My Question or Issue Hi, I'm unable to use the Behind the Lyrics feature (featur...
Music Fan
29031 Views
11 replies
0 likes
The Android app used to be great for creating a playlist for an album.I could create a new playlist in a folder and it would automatically add the band and album name into the new name for the playlist.Now it's just empty with the new Create Playlist...
The Android app used to be great for creating a playlist for an album. I could create a new playlist in a folder and it would automatically add the band and album name into the new name for the play...
Regular
4338 Views
15 replies
40 likes
PlanPremiumCountry USADevice Samsung galaxy 7 My Question or IssueMy phone constantly changes the volume of spotify up and down randomly. This doesn't change the visual of the my media volume but it does affect what I am hearing. I know people have s...
Plan Premium Country USA Device Samsung galaxy 7 My Question or Issue My phone constantly changes the volume of spotify up and down randomly. This doesn't cha...
Roadie
1249 Views
1 replies
0 likes
PlanPremiumCountryUS Device(Samsung Note 8Operating SystemNewest andriod os My Question or Issue Ever since i started using Waze for my gps android auto wont recognize that my spotify account is premium when i ask for it to play specific songs. Tried...
Plan Premium Country US Device (Samsung Note 8 Operating System Newest andriod os My Question or Issue Ever since i started using Waze for my gps android auto...
603 Views
0 replies
0 likes
PlanPremiumCountry PolandDeviceLG G6Operating SystemAndroid 8.0.0 My Question or Issue Since about a week I have very annoying problem with Spotify.It stops playing song. I'm listening my playlist and it just stops in the middle of the song, like I w...
Plan Premium Country Poland Device LG G6 Operating System Android 8.0.0 My Question or Issue Since about a week I have very annoying problem with Spotify. It stops playi...
Casual Listener
914 Views
1 replies
2 likes
No se requiere ninguna de la información a continuación. Sin embargo, cuanto más brindes, más fácil será para nosotros intentar y ayudar.Plan País GuatemalaDispositivo Samsung Galaxy tab ASistema operativoAndroid 6.0.1 Mi pregunta o problema Al escuc...
No se requiere ninguna de la información a continuación. Sin embargo, cuanto más brindes, más fácil será para nosotros intentar y ayudar. Plan País Guatemala Dispositivo Sams...
609 Views
0 replies
0 likes
With the most recent update it looks like the Playlist Radio and Artist Radio options are missing. Anyone else see this?
With the most recent update it looks like the Playlist Radio and Artist Radio options are missing. Anyone else see this?
Casual Listener
7150 Views
6 replies
4 likes
Tengo un Iphone 7 con memoria interna de 128gb, he usado mucho tiempo spotify y van 2 ocasiones que cierra sesión (SOLO) y la música descargada se pierde... me ha sucedido durante viajes y me he quedado completamente sin música. Creo que voy a cambia...
Tengo un Iphone 7 con memoria interna de 128gb, he usado mucho tiempo spotify y van 2 ocasiones que cierra sesión (SOLO) y la música descargada se pierde... me ha sucedido durante viajes y me he qued...
557 Views
0 replies
0 likes
PlanPremium (Student)CountryUSDeviceGoogle Pixel 2Operating SystemAndroid Oreo 8.1.0 My Question or Issue Has the feature and/or option to search a playlist by a specific artist and then be able to shuffle songs filtered to that specific artist been ...
Plan Premium (Student) Country US Device Google Pixel 2 Operating System Android Oreo 8.1.0 My Question or Issue Has the feature and/or option to search a playlist by a specifi...
Regular
746 Views
2 replies
1 likes
Planning, premiumCountry, US Device, Active s7 My Question or IssueMy Spotify plays my notification sound (and vibration if set to that) when I press the next button and the play button how do I fix it. It's incredibly loud and annoying.
Planning, premium Country, US Device, Active s7 My Question or Issue My Spotify plays my notification sound (and vibration if set to that) when I press the next button and...
Community Legend
2358 Views
5 replies
0 likes
PlanFreeCountry HollandDevicesamsungOperating SystemAndroid My Question or IssueHow can I play a song without just hearing the example of the song? My friend send me a list via Whatsapp. how can I save this list in my library?
Plan Free Country Holland Device samsung Operating System Android My Question or Issue How can I play a song without just hearing the example of the song? My friend send...
Community Legend
592 Views
3 replies
0 likes
PlanPremiumDevicephone, tabletOperating SystemAndroid Oreo 8.1, Marshmallow 6.0 My Question or IssueRandomly throughout the day, Spotify has started to launch by itself. This ws never a problem until just recently, and on two of my devices (phone and...
Plan Premium Device phone, tablet Operating System Android Oreo 8.1, Marshmallow 6.0 My Question or Issue Randomly throughout the day, Spotify has started to launch by itself. Thi...
1626 Views
0 replies
10 likes
PlanPremiumCountryUSA Accidentally blocked a song, and anytime i try to play it it skips it instantly, like AFTER i re-add it to the playlist and hit the song a bunch of times in a row. and when i look into how to fix it? i find that appearantly is a...
Plan Premium Country USA Accidentally blocked a song, and anytime i try to play it it skips it instantly, like AFTER i re-add it to the playlist and hit the song a bunch of times in a row. ...
1088 Views
0 replies
0 likes
Hello,PlanPremiumCountryGermanyDeviceXiaomi Mi Mix 2sOperating SystemAndroid 8.0 Oreo My Question or Issue Since yesterday I have a new mobile Device Xiaomi Mi Mix 2s with Android 8.0 Oreo. Unfortunately I've noticed an issue with bluetooth Usage in ...
Hello, Plan Premium Country Germany Device Xiaomi Mi Mix 2s Operating System Android 8.0 Oreo My Question or Issue Since yesterday I have a new mobile Device Xiaomi Mi Mix 2s ...
Roadie
5946 Views
1 replies
2 likes
PlanPremiumCountrySwedenDeviceHuawei P10 latest build 8.0.0.360(C432)Operating SystemAndroid 8 My Question or IssueOn Android 7, playing Spotify via bluetooth in car Skoda Superb 2016, I can see the metadata without problems. But after upgrade to And...
Plan Premium Country Sweden Device Huawei P10 latest build 8.0.0.360(C432) Operating System Android 8 My Question or Issue On Android 7, playing Spotify via bluetooth in car Skoda Su...
Roadie
1664 Views
1 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I go to search for a song and play it from the search area it doesn't play that song, it plays something completely random...an...
Plan Premium Country Device Samsung Galaxy 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I go to search for a song and play i...
Roadie
385 Views
1 replies
0 likes
I'm a premium user and twice in the last month when I'm trying to open up my spotify app it loads as just a black screen with a gray bar along the top and stays like this forever until I have to unstiall the app and lost all my downloaded music which...
I'm a premium user and twice in the last month when I'm trying to open up my spotify app it loads as just a black screen with a gray bar along the top and stays like this forever until I have...
Gig Goer
940 Views
2 replies
0 likes
