Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42332 Views
  • 65 replies
  • 25 likes
  • 42332 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877960 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877960 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26345 Views
  • 4 replies
  • 0 likes
  • 26345 Views
  • 4 replies
  • 0 likes

'Repeat all' or 'shuffle' not staying on if i switch playlists or devices

PlanPremiumCountryUSA DeviceMy samsung galaxy 9 and windows PCOperating SystemAndroid Oreo and Windows 10 My Question or IssueThis didn't happen before the last update, but now if I select 'repeat all' or 'shuffle', they will not remain selected if I...

  • Newbie
  • Plan Premium Country USA   Device My samsung galaxy 9 and windows PC Operating System Android Oreo and Windows 10   My Question or Issue This didn't happen before the last u...
  • TK702
  • Casual Listener
  • 462 Views
  • 1 replies
  • 2 likes
  • 462 Views
  • 1 replies
  • 2 likes

(bug) Update notification

As of about two days ago, Spotify is giving me a pop-up constantly telling me that my device needs updated to Android version 4.0 or higher.It's never told me this before, because my Android version is 7.0+It doesn't need updated. So I'm not sure why...

  • Regular
  • As of about two days ago, Spotify is giving me a pop-up constantly telling me that my device needs updated to Android version 4.0 or higher. It's never told me this before, because my Android versio...
  • AstanoVidatu
  • Regular
  • 579 Views
  • 2 replies
  • 1 likes
  • 579 Views
  • 2 replies
  • 1 likes

Large Playlist Won't Load Saved to SD Card

PlanPremiumCountry USADeviceMotorola Moto X4Operating SystemAndroid 8.0 I recently migrated my Spotify cache to my SD card so I can save my music on there and relieve space on my phones storage. Since this SD card is 128 GB I have plenty of space for...

  • Newbie
  • Plan Premium Country  USA Device Motorola Moto X4 Operating System Android 8.0   I recently migrated my Spotify cache to my SD card so I can save my music on there and relieve...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Can only play short previews of songs

PlanFree/PremiumCountry DeviceSamsung Galaxy S8+Operating SystemAndroid OreoMy Question or Issue I cannot play more than 30 seconds or so of any tracks at all. These same tracks like those in my library can be played full on Windows 10 at home. I hav...

  • Newbie
  • Plan Free/Premium Country   Device Samsung Galaxy S8+ Operating System Android Oreo My Question or Issue  I cannot play more than 30 seconds or so of any tracks at all.  ...
  • 2271 Views
  • 0 replies
  • 5 likes
  • 2271 Views
  • 0 replies
  • 5 likes

Music Stops Playing Randomly

I was looking at the forums and noticed this was an issue a few years ago, but this is my first time experiencing said issue. Spotify will randomly stop playing every few minutes, anywhere from 10-30 minutes. It will completely exit out of the app as...

  • Casual Listener
  • I was looking at the forums and noticed this was an issue a few years ago, but this is my first time experiencing said issue.   Spotify will randomly stop playing every few minutes, anywhere f...
  • 4-_kkqtzazsl3
  • Newbie
  • 1804 Views
  • 4 replies
  • 0 likes
  • 1804 Views
  • 4 replies
  • 0 likes

Can't download and update playlists - Android

PlanPremiumCountry BrazilDeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or Issue Estou tentando baixar músicas e seguir alguns artistas e ele simplesmente não deixa, desativa sozinho o download e o seguir. Já fiz tudo que é possível f...

  • Newbie
  • Plan Premium Country  Brazil Device Samsung Galaxy Note 8 Operating System Android   My Question or Issue  Estou tentando baixar músicas e seguir alguns artistas e ele simple...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Automatic Shuffle OFF

PlanPremiumCountryThe Netherlands DeviceSamsung Galaxy S7 EdgeOperating SystemAndroid 7.0 My Question or Issue Whenever I'm listening to my playlist, and I click a song on that playlist, the Shuffle mode will be turned off, aswell as the 'repeat' but...

  • Newbie
  • Plan Premium Country The Netherlands   Device Samsung Galaxy S7 Edge Operating System Android 7.0   My Question or Issue  Whenever I'm listening to my playlist, and I click ...
  • ccpoo4k8-w_ej
  • Newbie
  • 737 Views
  • 3 replies
  • 1 likes
  • 737 Views
  • 3 replies
  • 1 likes

Superuser Contribution ''this song is not available if you have the file on your computer you can import it''

Hey Spotify community.A quick backstory: I've had Spotify for a year before it came to my country (using VPN)and everything worked. But now, there are few tracks that are ''greyed out'' from my playlist, without the option to play it. When I click on...

  • Newbie
  • Hey Spotify community. A quick backstory: I've had Spotify for a year before it came to my country (using VPN) and everything worked. But now, there are few tracks that are ''greyed out'' from...
  • Julian
  • Moderator
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Swiping left

Hello.When the screen "playlist radio based on" is up and you flick left to go to next song.Is it possible to continue playing the song and keep flicking left without it automatically starting??I like finding new music but get annoyed with flicking l...

  • Newbie
  • Hello. When the screen "playlist radio based on" is up and you flick left to go to next song. Is it possible to continue playing the song and keep flicking left without it automatically starting?? ...
  • Julian
  • Moderator
  • 670 Views
  • 1 replies
  • 0 likes
  • 670 Views
  • 1 replies
  • 0 likes

Issue selecting songs in Playlist

PlanPremiumDeviceSamsung Galaxy 9 My Question or Issue I have two issues when it comes to selecting songs in my playlists.The first concerns shuffling, whenever I select a song in my playlist, the application turns of shuffle mode and I have to manua...

  • Newbie
  •   Plan Premium Device Samsung Galaxy 9     My Question or Issue  I have two issues when it comes to selecting songs in my playlists. The first concerns shuffling, wheneve...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cracking Sound on songs, when screen is off, samsung

Hi ! I have been experiencing a cracking noise on all my songs when the screen off on my Samsung S9+. It doesn't happen when I use the phone at the same time (screen is on)Ive already tried an clean reinstall, switching of the equaliser, downloading ...

  • Newbie
  • Hi ! I have been experiencing a cracking noise on all my songs when the screen off on my Samsung S9+. It doesn't happen when I use the phone at the same time (screen is on) Ive already t...
  • Julian
  • Moderator
  • 1101 Views
  • 1 replies
  • 1 likes
  • Carcking
    Samsung galaxy S9+
    screen off
    sound
  • 1101 Views
  • 1 replies
  • 1 likes

Daily mix stops after playing first batch of songs - No new songs added

First of all, big thanks for the Daily Mix. I think it can become an awesome feature of Spotify. I'm playing the Daily Mix from my android phone to my PC but the playlist stops as soon as it has played the last song. On the bottom of the playlist it ...

  • Roadie
  • First of all, big thanks for the Daily Mix. I think it can become an awesome feature of Spotify.   I'm playing the Daily Mix from my android phone to my PC but the playlist stops as soon ...
  • agdam001
  • Casual Listener
  • 2709 Views
  • 12 replies
  • 0 likes
  • 2709 Views
  • 12 replies
  • 0 likes

Solved!! Playlist filters doesn't update which song is positioned where in playlist

PlanPremiumCountrySwedenDeviceSamsung Galaxy S6Operating SystemAndroid 7 My Question or Issuehttps://youtu.be/CPh7oGjOqjI See how it plays the tracks that are in the same positions in the playlists without the filter.

  • Visitor
  • Plan Premium Country Sweden Device Samsung Galaxy S6 Operating System Android 7   My Question or Issue https://youtu.be/CPh7oGjOqjI See how it plays the tracks that are in the same pos...
  • jsannn
  • Community Legend
  • 683 Views
  • 1 replies
  • 0 likes
  • 683 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps disabling shuffle when selecting a song in a playlist

I don't know if i'm the only one who thinks this is bothering, but when i select a song manually i don't want to disable shuffling the rest of the songs. I want shuffle to be the default always on unless i specify something else.

  • Visitor
  • I don't know if i'm the only one who thinks this is bothering, but when i select a song manually i don't want to disable shuffling the rest of the songs. I want shuffle to be the default always on un...
  • user-removed
  • Not applicable
  • 1116 Views
  • 5 replies
  • 0 likes
  • 1116 Views
  • 5 replies
  • 0 likes

Search function in playlist doesn't work.

The regular search function when browsing works and the search function within playlists seems to be working at first glance. If I search within a playlist, it will limit the songs to those that apply to the search, but if I click the shuffle button,...

  • Casual Listener
  • The regular search function when browsing works and the search function within playlists seems to be working at first glance. If I search within a playlist, it will limit the songs to those that appl...
  • jb_8-jl8dih8s
  • Newbie
  • 689 Views
  • 4 replies
  • 3 likes
  • 689 Views
  • 4 replies
  • 3 likes

Solved!! Spotify Connect not show speakers

PlanPremiumDevice(HTC One M8)Operating System(Android 6) My Question or Issue Hi, from version 8.4.42.722 i was unable to play on my spotify speaker (I have 3 different speakers) only chromecast working on Android TV.If i downgrade to version 8.4.39....

  • Casual Listener
  • Plan Premium Device (HTC One M8) Operating System (Android 6)   My Question or Issue   Hi, from version 8.4.42.722 i was unable to play on my spotify speaker (I have 3 different sp...
  • Adamnickster
  • Casual Listener
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Can't synchronize local files with Android

Hi Guys, hope you all are doing great! i'm having issues with the local files, basically i cannot download them in my phone, 1 week ago i was able to add my local files to the playlist, opened the app on the phone and everything works, now i add the ...

  • Newbie
  • Hi Guys,   hope you all are doing great!   i'm having issues with the local files, basically i cannot download them in my phone, 1 week ago i was able to add my local files to the playl...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Playlists

My Question or Issue Is there a way to make a playlist collaborative on the new 2018 update?

  • Newbie
  • My Question or Issue  Is there a way to make a playlist collaborative on the new 2018 update?
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Wrong song playing when i search for songs in my downloaded playlist

Hi everyone!Been using spotify for years and never had any issues until now. However yesterday, when I searched a song on my spotify app on my android phone and selected a song, it started playing a song from the very start of my playlist. I.e. if i ...

  • Newbie
  • Hi everyone! Been using spotify for years and never had any issues until now. However yesterday, when I searched a song on my spotify app on my android phone and selected a song, it started playing ...
  • mike74
  • Regular
  • 4974 Views
  • 37 replies
  • 22 likes
  • 4974 Views
  • 37 replies
  • 22 likes

Folders no longer shown on Android

I use Spotify (free) on a desktop, laptop and Android. I organized a large number of playlists into a series of folders (including folders imbedded into other folders). This setup still works great on my laptop and desktop. However, I no longer can s...

  • Newbie
  • I use Spotify (free) on a desktop,  laptop and Android.  I organized a large number of playlists into a series of folders (including folders imbedded into other folders).  This setup s...
  • Vox_zone57
  • Newbie
  • 402 Views
  • 2 replies
  • 2 likes
  • 402 Views
  • 2 replies
  • 2 likes