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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

195445 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 195445 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

536986 Views

78 replies

3 likes

  • 536986 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

441636 Views

565 replies

37 likes

Account
Free
  • 441636 Views
  • 565 replies
  • 37 likes

App de Spotify reinicia mi teléfono

Cada que intento utilizar mi app, el teléfono se reinicia, eso imposibilita usarla.PlanPremiumCountry MéxicoDeviceNokia 5Operating SystemAndroid Oreo My Question or Issue La app de Spotify reunixir mi teléfono.

Visitor

Cada que intento utilizar mi app, el teléfono se reinicia, eso imposibilita usarla. Plan Premium Country  México Device Nokia 5 Operating System Android Oreo   My Question or...

881 Views

0 replies

0 likes

Android 8
nokia 5
Reinicia
Reinicio
  • 881 Views
  • 0 replies
  • 0 likes

Superuser Contribution Automatic pausing of the music in sleep mode or standby emui 8.0 Huawei p20

PlanPremiumCountry DeviceHuawei p20lit3Operating SystemEmui 8.0 My Question or Issue My new phone just started to automatically pause the music after 10 second of standby and I already tried to disactivate the battery saving on Spotify. How I can fix...

Newbie

  Plan Premium Country   Device Huawei p20lit3 Operating System Emui 8.0   My Question or Issue   My new phone just started to automatically pause the music after ...

Alfredo

Roadie

1036 Views

1 replies

0 likes

  • 1036 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify offline auf iphone obwohl

Hallo, auf dem iphone kann ich mich nicht mehr einloggen. Angeblich kein Internet, aber ich bin online. Es geht nur wenn das macbook im selbe. Raum ist und ich darüber spiele, dann komme ich auch mit dem iPhone tein. Sonst nicht. Neuinstallation und ...

Casual Listener

Hallo,   auf dem iphone kann ich mich nicht mehr einloggen. Angeblich kein Internet, aber ich bin online. Es geht nur wenn das macbook im selbe. Raum ist und ich darüber spiele, dann komme ich...

Alfredo

Roadie

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

How do I download songs in SD-Card instead of internal memory

I was looking in this troubleshoot guide for how to get the songs inside the SD-card. Its says open spotify -> settings -> tap storage. Where is the storage meny??? Sorry for bad english. DeviceSamsung galaxy s7

Newbie

I was looking in this troubleshoot guide for how to get the songs inside the SD-card. Its says open spotify -> settings -> tap storage. Where is the storage meny???  Sorry for bad english...

Joe

Community Legend

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

'Downloading X of Y' notification spammed, waking my display

PlanPremiumCountry SwedenDeviceOnePlus 5TOperating SystemOxygenOS 5.1.3 (Android 8.1.0) My Question or IssueThe "Downloading X of Y" notification keeps popping up all the time, some times several times a minute, which cause my display to wake up ever...

Regular

Plan Premium Country  Sweden Device OnePlus 5T Operating System OxygenOS 5.1.3 (Android 8.1.0)   My Question or Issue The "Downloading X of Y" notification keeps popping up all th...

Pagge

Regular

640 Views

2 replies

0 likes

  • 640 Views
  • 2 replies
  • 0 likes

Low volume problem...

Hi everyone. I got a problem with spotify. About low volume. If i restart the phone and start spotify, everything is normal with volume. But after a few time later, if i got some notifications from another apps, the volume is going low. You know, if ...

Casual Listener

Hi everyone. I got a problem with spotify. About low volume. If i restart the phone and start spotify, everything is normal with volume. But after a few time later, if i got some notifications from a...

ptasBey

Casual Listener

1364 Views

2 replies

0 likes

  • 1364 Views
  • 2 replies
  • 0 likes

Spotify keeps creating a download notification and keeps my phone awake

PlanPremiumCountryArgentinaDeviceMOTO G4 PLUSOperating System7.0My Question or IssueSpotify keeps creating a download notification (downward arrow) every minute and it keeps my phone awake and that keeps draining my battery. I tried reinstalling spot...

Casual Listener

Plan Premium Country Argentina Device MOTO G4 PLUS Operating System 7.0 My Question or Issue Spotify keeps creating a download notification (downward arrow) every minute and it keeps my phon...

dijara

Regular

20230 Views

4 replies

18 likes

  • 20230 Views
  • 4 replies
  • 18 likes

New Update

My Question or IssueThere's no shuffle button so when I connect to the PS4 with my phone I can't unshuffle music from my phone. Another complaint with this newest overhaul if that's what it's called you can no longer add Albums to playlists without g...

Newbie

My Question or Issue There's no shuffle button so when I connect to the PS4 with my phone I can't unshuffle music from my phone. Another complaint with this newest overhaul if that's what it's calle...

Loxer

Community Legend

694 Views

1 replies

0 likes

Shuffle Function
Update
  • 694 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ridiculous loading times (Android 7.0, Spotify 8.4...)

PlanPremiumCountry - Europe DeviceSamsung Galaxy S 7Operating SystemAndroid 7.0, Spotify 8.4.56.803 armV7 My Question or Issue Spotify has ridiculous loading times - very often, but not always. It takes 5 to 10 minutes very often until I can hear mus...

Regular

  Plan Premium Country - Europe   Device Samsung Galaxy S 7 Operating System Android 7.0, Spotify 8.4.56.803 armV7   My Question or Issue   Spotify has ridiculous lo...

tmotl

Regular

987 Views

3 replies

0 likes

  • 987 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify stop playing music - LG G6

PlanPremiumCountry PolandDeviceLG G6Operating SystemAndroid 8.0.0 My Question or Issue Since about a week I have very annoying problem with Spotify.It stops playing song. I'm listening my playlist and it just stops in the middle of the song, like I w...

Casual Listener

Plan Premium Country  Poland Device LG G6 Operating System Android 8.0.0   My Question or Issue  Since about a week I have very annoying problem with Spotify. It stops playi...

So_Y512

Casual Listener

2609 Views

5 replies

0 likes

  • 2609 Views
  • 5 replies
  • 0 likes

Offline playlist lost on Andriod SD card, fall back to internal memory.

PlanPremiumCountryBelgium DeviceSamsung A3 2017 Operating SystemAndriod Oreo (8.0.1) My Question or IssueHello again Spotify Support,I discovered for the so many times that I lost all my OFFLINE playlists. I believe this happens every time the Spotif...

Gig Goer

Plan Premium Country Belgium    Device Samsung A3 2017   Operating System Andriod Oreo (8.0.1)   My Question or Issue Hello  again Spotify Support, I discovere...

leroinain

Casual Listener

1098 Views

2 replies

1 likes

andriod
  • 1098 Views
  • 2 replies
  • 1 likes

Superuser Contribution Android Galaxy S6 Edge +, Spotify, bluetooth headphones, and wifi Audio Stuttering

The issue occurs when I'm using spotify android app, bluetooth headphones, and I'm on wifi. I get endless, unbearable stuttering! The only solution I have is when I turn wifi off. This issue doesn't occur on any other audio sources on my phone. Spoti...

Casual Listener

The issue occurs when I'm using spotify android app, bluetooth headphones, and I'm on wifi. I get endless, unbearable stuttering! The only solution I have is when I turn wifi off. This issue doesn't ...

Alfredo

Roadie

1204 Views

3 replies

0 likes

  • 1204 Views
  • 3 replies
  • 0 likes

Swipping songs on album freezes

PremiumUruguayHuawei mate 10 liteAndroid 8 Every time I'm playing music on random and try to swipe on the album cover to the next song it let me do it twice and freezes the album cover but on the back let me change song with the buttons. And if i tur...

Visitor

Premium Uruguay Huawei mate 10 lite Android 8   Every time I'm playing music on random and try to swipe on the album cover to the next song it let me do it twice and freezes the album cover...

Loxer

Community Legend

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

Shuffle Play - already have Premium

So my friend has Premium, and has (definitely) just made the payment for this. The app just updated and she can't turn off shuffle play. I have read numerous posts saying that the shuffle button doesn't work, or that it only works in some cases, but ...

Newbie

So my friend has Premium, and has (definitely) just made the payment for this. The app just updated and she can't turn off shuffle play.    I have read numerous posts saying that the shuf...

Loxer

Community Legend

608 Views

1 replies

0 likes

  • 608 Views
  • 1 replies
  • 0 likes

[Android] songs suppressed and redownloaded

Hello, I use Spotify as a Premium user in France. The device is a LG V20 running Android (non-rooted). Since 2 days, the app removes more than 100 songs I have downloaded in random playlists and download them again, spoiling my battery and my phone p...

Newbie

Hello, I use Spotify as a Premium user in France. The device is a LG V20 running Android (non-rooted).   Since 2 days, the app removes more than 100 songs I have downloaded in random playlists...

sax759

Casual Listener

757 Views

2 replies

0 likes

  • 757 Views
  • 2 replies
  • 0 likes

All playlists storaged back to offline status

One or two times on month my storaged playlists back to offline status and I need download it again. What happen with Spotify ? Can be a android problem ?

Visitor

One or two times on month my storaged playlists back to offline status and I need download it again. What happen with Spotify ?  Can be a android problem ? 

user-removed

Not applicable

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Android app keeps connecting to my other device or stopping when I'm listening on my phone

PlanPremiumCountry UKDeviceSamsung Galaxy 9 My Question or Issue My phone keeps constantly connecting to my other device (which is in my house) and stops playing on the phone. If I unlock my phone it asks do I want to 'keep listening on this device' ...

Casual Listener

Plan Premium Country  UK Device Samsung Galaxy 9     My Question or Issue  My phone keeps constantly connecting to my other device (which is in my house) and stops playin...

513 Views

0 replies

0 likes

  • 513 Views
  • 0 replies
  • 0 likes

undo update

How does one undo/uninstall the lastest update? This version is far less user friendly and less efficient than the previous version prior this update. I dislike this new update so much, I've already started looking at other apps. Please give us the o...

Newbie

How does one undo/uninstall the lastest update? This version is far less user friendly and less efficient than the previous version prior this update. I dislike this new update so much, I've already ...

Loxer

Community Legend

8625 Views

1 replies

22 likes

  • 8625 Views
  • 1 replies
  • 22 likes

Spotify Radio not working

Hello, My Spotify is not working. I have already tried reinstalling it and it does not work. It gives me the error that the radio station cannot be loaded. I have searched this and an option is to reinstall it and I have already tried this.

Newbie

Hello,   My Spotify is not working. I have already tried reinstalling it and it does not work. It gives me the error that the radio station cannot be loaded.   I have searched this and ...

bkard

Casual Listener

5392 Views

10 replies

13 likes

  • 5392 Views
  • 10 replies
  • 13 likes

Album art won't load

Similar to previous issues, images aren't loading for me PlanPremiumCountry UKDeviceNexus 9Operating System Android Lollipop

Casual Listener

  Similar to previous issues, images aren't loading for me   Plan Premium Country  UK Device Nexus 9 Operating System  Android Lollipop      

Loxer

Community Legend

2449 Views

1 replies

1 likes

  • 2449 Views
  • 1 replies
  • 1 likes