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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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'Repeat all' or 'shuffle' not staying on if i switch playlists or devices

PlanPremiumCountryUSA DeviceMy samsung galaxy 9 and windows PCOperating SystemAndroid Oreo and Windows 10 My Question or IssueThis didn't happen before the last update, but now if I select 'repeat all' or 'shuffle', they will not remain selected if I...

Newbie

Plan Premium Country USA   Device My samsung galaxy 9 and windows PC Operating System Android Oreo and Windows 10   My Question or Issue This didn't happen before the last u...

TK702

Casual Listener

573 Views

1 replies

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Large Playlist Won't Load Saved to SD Card

PlanPremiumCountry USADeviceMotorola Moto X4Operating SystemAndroid 8.0 I recently migrated my Spotify cache to my SD card so I can save my music on there and relieve space on my phones storage. Since this SD card is 128 GB I have plenty of space for...

Newbie

Plan Premium Country  USA Device Motorola Moto X4 Operating System Android 8.0   I recently migrated my Spotify cache to my SD card so I can save my music on there and relieve...

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Can only play short previews of songs

PlanFree/PremiumCountry DeviceSamsung Galaxy S8+Operating SystemAndroid OreoMy Question or Issue I cannot play more than 30 seconds or so of any tracks at all. These same tracks like those in my library can be played full on Windows 10 at home. I hav...

Newbie

Plan Free/Premium Country   Device Samsung Galaxy S8+ Operating System Android Oreo My Question or Issue  I cannot play more than 30 seconds or so of any tracks at all.  ...

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Can't download and update playlists - Android

PlanPremiumCountry BrazilDeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or Issue Estou tentando baixar músicas e seguir alguns artistas e ele simplesmente não deixa, desativa sozinho o download e o seguir. Já fiz tudo que é possível f...

Newbie

Plan Premium Country  Brazil Device Samsung Galaxy Note 8 Operating System Android   My Question or Issue  Estou tentando baixar músicas e seguir alguns artistas e ele simple...

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Issue selecting songs in Playlist

PlanPremiumDeviceSamsung Galaxy 9 My Question or Issue I have two issues when it comes to selecting songs in my playlists.The first concerns shuffling, whenever I select a song in my playlist, the application turns of shuffle mode and I have to manua...

Newbie

  Plan Premium Device Samsung Galaxy 9     My Question or Issue  I have two issues when it comes to selecting songs in my playlists. The first concerns shuffling, wheneve...

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Solved!! Playlist filters doesn't update which song is positioned where in playlist

PlanPremiumCountrySwedenDeviceSamsung Galaxy S6Operating SystemAndroid 7 My Question or Issuehttps://youtu.be/CPh7oGjOqjI See how it plays the tracks that are in the same positions in the playlists without the filter.

Visitor

Plan Premium Country Sweden Device Samsung Galaxy S6 Operating System Android 7   My Question or Issue https://youtu.be/CPh7oGjOqjI See how it plays the tracks that are in the same pos...

jsannn

Community Legend

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Can't synchronize local files with Android

Hi Guys, hope you all are doing great! i'm having issues with the local files, basically i cannot download them in my phone, 1 week ago i was able to add my local files to the playlist, opened the app on the phone and everything works, now i add the ...

Newbie

Hi Guys,   hope you all are doing great!   i'm having issues with the local files, basically i cannot download them in my phone, 1 week ago i was able to add my local files to the playl...

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Playlists

My Question or Issue Is there a way to make a playlist collaborative on the new 2018 update?

Newbie

My Question or Issue  Is there a way to make a playlist collaborative on the new 2018 update?

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Daily Mixes No Longer "On Demand" for Free Users?

PlanFreeCountryUSA DeviceT-Mobile RevvlOperating SystemAndroid My Question or IssueSince I began using Spotify approx 3 months ago, I've always had 6 Daily Mixes available to be played On Demand. About a week ago, Mixes 2-6 suddenly appeared only as ...

Casual Listener

Plan Free Country USA  Device T-Mobile Revvl Operating System Android   My Question or Issue Since I began using Spotify approx 3 months ago, I've always had 6 Daily Mixes availab...

Joe

Community Legend

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I cant log in

PlanPremiumCountry ArgentinaDeviceSamsung Galaxy J5 2017Operating SystemAndroid Nougat My Question or Issue I tried to log in a lot of times in my account and all of them was really fail. I did the change in my password and my username but I still ha...

Casual Listener

Plan Premium Country  Argentina Device Samsung Galaxy J5 2017 Operating System Android Nougat   My Question or Issue  I tried to log in a lot of times in my account and all o...

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Folders no longer shown on Android

I use Spotify (free) on a desktop, laptop and Android. I organized a large number of playlists into a series of folders (including folders imbedded into other folders). This setup still works great on my laptop and desktop. However, I no longer can s...

Newbie

I use Spotify (free) on a desktop,  laptop and Android.  I organized a large number of playlists into a series of folders (including folders imbedded into other folders).  This setup s...

Vox_zone57

Newbie

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Bluetooth metadata not updated in BMW

PlanPremiumCountryLatvia DeviceHuawei P20 ProOperating SystemAndroid Oreo 8.1.0 My Question or IssueHello, Recently bought Huawei P20 Pro, when connected to my BMW F10 2015 it is not possible to switch songs on the steering wheel, everything else wor...

Newbie

Plan Premium Country Latvia  Device Huawei P20 Pro Operating System Android Oreo 8.1.0   My Question or Issue Hello,   Recently bought Huawei P20 Pro, when c...

kentivar

Newbie

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Shuffle play

PlanFreeCountry IrelandDevice Samsung Galaxy Core Prime My Question or Issue Since the March 2018 update, I am unable to play any of my songs from created playlist in shuffle order and instead have to play each song chronlogically. If I press the blu...

Newbie

  Plan Free Country  Ireland Device   Samsung Galaxy Core Prime  My Question or Issue  Since the March 2018 update, I am unable to play any of my songs from created ...

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App doesn't see Spotify Connect device in network on Android 7/8

PlanPremiumCountryAustriaDeviceLG G6Operating SystemAndroid 8.0App Version8.4.55.521My SetupI have a Denon AVR 1200W which is officially Spotify Connect certified.It is recognized in the Windows, MacOS and Android 6.0 Client just as usual and i can t...

Newbie

Plan Premium Country Austria Device LG G6 Operating System Android 8.0 App Version 8.4.55.521 My Setup I have a Denon AVR 1200W which is officially Spotify Connect certified. It is reco...

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como revertir una canción bloqueada?

PlanFreeCountry MexicoDeviceSamsung Galaxy PrimeOperating System My Question or Issue Mientras manejaba mi celular, he entrado a la app y al intental cambiar de canción, con la nueva interfaz, le he dado en la opción de bloquear la canción y ahora no...

Newbie

  Plan Free Country  Mexico Device Samsung Galaxy Prime Operating System     My Question or Issue  Mientras manejaba mi celular, he entrado a la app y al intental ...

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Solved!! Can't log in when spotify is set to offline.

PlanPremiumCountry CanadaDeviceLG G3, Sony Aqua m2, Pixel 2.Operating SystemAndroid from 5 to 8 My Question or Issue When i set spotify to offline mode, the next time i start spotify will ask me to log in- but the log in will not be accepted because ...

Casual Listener

  Plan Premium Country  Canada Device LG G3, Sony Aqua m2, Pixel 2. Operating System Android from 5 to 8   My Question or Issue  When i set spotify to offline mode, the...

systembanger

Casual Listener

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"no internet connection available"

PlanPremiumCountry USADeviceLGL44VLOperating SystemAndroid 5.1.1 My Question or Issue I listen to music in my vehicle offline while driving and seem to be getting the msg "no internet connection available" quite often. At one point I thought maybe my...

Newbie

Plan Premium Country  USA Device LGL44VL Operating System Android 5.1.1   My Question or Issue  I listen to music in my vehicle offline while driving and seem to be getting t...

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Solved!! Spotify Connect not show speakers

PlanPremiumDevice(HTC One M8)Operating System(Android 6) My Question or Issue Hi, from version 8.4.42.722 i was unable to play on my spotify speaker (I have 3 different speakers) only chromecast working on Android TV.If i downgrade to version 8.4.39....

Casual Listener

Plan Premium Device (HTC One M8) Operating System (Android 6)   My Question or Issue   Hi, from version 8.4.42.722 i was unable to play on my spotify speaker (I have 3 different sp...

Adamnickster

Casual Listener

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Radio not available on new android app

PlanFreeCountry DeviceSamsuing GalaxyOperating SystemAndroid My Question or Issue The radio option on the new upgrade of the spotify app is no longer there. I have been using this radio feature for years and it is one of my favorite things. The new u...

Newbie

Plan Free Country   Device Samsuing Galaxy Operating System Android   My Question or Issue  The radio option on the new upgrade of the spotify app is no longer there. I have ...

Joe

Community Legend

1648 Views

6 replies

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Solved!! Syncing offline playlist to another device. very slow internet

PlanPremiumCountry NorwayDevice(iPhone 8 and Samsung Note Operating System(iOS 10 and Android.) My Question or Issue Hi. I am wondering if it's possible to sync my offline playlist to new phone when it arrives? Syncing my playlists over the internet ...

Casual Listener

Plan Premium Country  Norway Device (iPhone 8 and Samsung Note 😎 Operating System (iOS 10 and Android.)   My Question or Issue  Hi. I am wondering if it's possible to sync m...

Joe

Community Legend

593 Views

2 replies

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