Randomly stops playing

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Randomly stops playing

l2-_3brf0tft9
Casual Listener

 

 

My Question or Issue

 Spotify just stops randomly when playing. I can go and push play and it starts again, but sometimes it stops more than once in a single song. I've uninstalled and reinstalled spotify and it still does it. How can I correct this?  Android is my running system. 

 

 

3 Replies

Re: Randomly stops playing

Alfredo
Roadie

Hey @l2-_3brf0tft9, welcome to the community!

 

Just to confirm, are you getting any error messages or pop-ups when the music stops? If so, please let us know what exactly does it says.

 

In case you're not getting any error messages, let us know if this is only happening when you use Spotify with a specific audio output (e.g. headphones). We'll see what to suggest.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Re: Randomly stops playing

l2-_3brf0tft9
Casual Listener
No it just randomly stops playing anytime, I've had it looked up to a blue tooth speaker or just playing alone on my phone. No error messages either.

Re: Randomly stops playing

Alfredo
Roadie

 

Thanks for getting back to us!

 

Could you send us your exact Android and Spotify version numbers?

 

Also, let us know if the app is stopping while the phone is locked on stand by, or if it stops even if you're actively using the phone.

 

Keep us posted.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp
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