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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397744 Views

547 replies

35 likes

Account
Free
  • 397744 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8522 Views

0 replies

7 likes

  • 8522 Views
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  • 7 likes

Tips for arranging collection / using Spotify if hitting the Spotify library 10k song limit?

I getting the (really annoying) "you library is full" message. I like to add albums of the artists I like, I also follow most of them. Are there any offical or community advice on how to use Spotify with a large collection?

Regular

I getting the (really annoying) "you library is full" message.   I like to add albums of the artists I like, I also follow most of them.   Are there any offical or community advice on h...

priscyla

Casual Listener

940 Views

6 replies

1 likes

  • 940 Views
  • 6 replies
  • 1 likes

Interfaz Spotify

PlanPremiumCountry EspañaDeviceBQ X5 PlusOperating SystemAndroid 7.1.1 My Question or Issue Tengo la aplicación actualizada a la última versión y continuo con la antivan interfaz porfavor ayuda, Gracias

Newbie

Plan Premium Country  España Device BQ X5 Plus Operating System Android 7.1.1   My Question or Issue  Tengo la aplicación actualizada a la última versión y continuo con la an...

636 Views

0 replies

2 likes

  • 636 Views
  • 0 replies
  • 2 likes

Spotify is glitching

My Issue:So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone please help me with this?PlanPremiumCountryNetherlands De...

Casual Listener

My Issue: So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone plea...

Loxer

Community Legend

1155 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Radio shuffle not working

PlanPremiumCountry Perú DeviceHuawei P smartOperating SystemAndroid My Question or Issue Hello, I started using Spotify not too long ago and I instantly became premium, it seems to me the radio feature used to work just fine but now (maybe after the ...

Newbie

Plan Premium Country  Perú  Device Huawei P smart Operating System Android   My Question or Issue          Hello, I started using Spotify not t...

Loxer

Community Legend

620 Views

1 replies

0 likes

  • 620 Views
  • 1 replies
  • 0 likes

Superuser Contribution Software Update Error

PlanPremiumCountryAustraliaDevicePixel 2 XLOperating SystemAndroid OreoMy Question or IssueI have been receiving this error message every time I open Spotify, asking me to update my Operating System above 4.0 but I am currently on the newest Operatin...

Casual Listener

Plan Premium Country Australia Device Pixel 2 XL Operating System Android Oreo My Question or Issue I have been receiving this error message every time I open Spotify, asking me to upda...

Alfredo

Roadie

835 Views

3 replies

0 likes

  • 835 Views
  • 3 replies
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Superuser Contribution Songs keep stalling while playing

PlanPremiumCountry UsaDeviceSamsung galaxy s6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I uninstalled and then re installed and the issue is still there, songs play but constantly have little pauses making listening ...

Casual Listener

Plan Premium Country  Usa Device Samsung galaxy s6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I uninstalled and then re installed a...

Alfredo

Roadie

1026 Views

3 replies

0 likes

  • 1026 Views
  • 3 replies
  • 0 likes

Superuser Contribution i cant change my songs if i dont have internet

I am a premium user and sometimes i don´t have a internet connection, when that happens i can´t change the songs in my playlist doesn´t matter if the playlist was colaborative or is a playlist creatred by my self

Casual Listener

  I am a premium user and sometimes i don´t have a internet connection, when that happens i can´t change the songs in my playlist doesn´t matter if the playlist was colaborative or is a playlis...

Alfredo

Roadie

733 Views

3 replies

0 likes

  • 733 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recent March 2018 update causing rapid skipping/stuttering/

Songs just keep skipping ever since today's March 12 2018 update. Just random skipping, no matter what I play. Using Android 5.0, and no, there's no update to 6.0. But that shouldn't matter, it's been playing until today's update. Tried logging out t...

Newbie

  Songs just keep skipping ever since today's March 12 2018 update.  Just random skipping, no matter what I play.  Using Android 5.0, and no, there's no update to 6.0.  But that s...

Alfredo

Roadie

7356 Views

11 replies

5 likes

  • 7356 Views
  • 11 replies
  • 5 likes

Video/album

PlanPremiumCountryNetherlands DeviceHuawei mate sOperating SystemMarshmallow My Question or IssueHow do I watch videos? Bc when I click browse I don't see video/show and how do I see a animated album cover. When I click on a song I don't see an anima...

Newbie

  Plan Premium Country Netherlands   Device Huawei mate s Operating System Marshmallow   My Question or Issue How do I watch videos? Bc when I click browse I don't see vide...

432 Views

0 replies

0 likes

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Não consigo baixar músicas pela rede celular.

Mesmo com o modo offline desativado e com o download pela rede celular habilitado, o app manda ir às configurações e habilitar. Anexos para comprovar. Alguém tem alguma resolução? (se tiver como sem precisar reinstalar, porque minha wi-fi é horrível ...

Newbie

Mesmo com o modo offline desativado e com o download pela rede celular habilitado, o app manda ir às configurações e habilitar. Anexos para comprovar. Alguém tem alguma resolução? (se tiver como sem ...

thalesjvieira

Newbie

65223 Views

10 replies

5 likes

  • 65223 Views
  • 10 replies
  • 5 likes

Spotify starts playback by itself

V:8.4.57.803, galaxy note 5 running android 7.0.Issue:When i connect to Bluetooth device, Spotify sometimes start playback, iven if i stopped the playback, is ignores it and play music.

Newbie

V:8.4.57.803, galaxy note 5 running android 7.0. Issue: When i connect to Bluetooth device, Spotify sometimes start playback, iven if i stopped the playback, is ignores it and play music. 

data_error

Newbie

651 Views

1 replies

1 likes

  • 651 Views
  • 1 replies
  • 1 likes

Solved!! Can't see music on lock screen. Pixel 2

PlanPremiumCountry USADevicePixel 2Operating System8.1.0Spotify Version 8.4.57.803 armV7My Question or IssueWhen my Pixel is on the lock screen (this is the black screen with just the clock and date) all I can see is a Spotify icon and cannot see wha...

Casual Listener

Plan Premium Country  USA Device Pixel 2 Operating System 8.1.0 Spotify Version 8.4.57.803 armV7 My Question or Issue When my Pixel is on the lock screen (this is the black screen with...

Joe

Community Legend

15083 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

cut in music

PlanPremiumCountry BeazilDeviceMotorola x4Operating SystemAndroid Oreo My Question or Issue I have a problem that when I put in the next song of a cut, this happens every time I start the next track, even when I put in half the song of a cut, I unins...

Newbie

  Plan Premium Country  Beazil Device Motorola x4 Operating System Android Oreo   My Question or Issue   I have a problem that when I put in the next song of...

Bittencourt

Spotify Star

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mostrar canciones no reproducibles

No puedo reproducir las canciones a pesar de estar descargadas y me sale en gris... El error que me aparecia me decia que fuera a ajustes y le diera a Mostrar canciones no reproducibles, ahora salen pero no se escuchan me podeis ayudar. Soy premiun

Casual Listener

No puedo reproducir las canciones a pesar de estar descargadas y me sale en gris... El error que me aparecia me decia que fuera a ajustes y le diera a Mostrar canciones no reproducibles, ahora s...

SergioDavid

Roadie

1015 Views

1 replies

0 likes

  • 1015 Views
  • 1 replies
  • 0 likes

Superuser Contribution Redownload failed downloaded song

PlanPremiumCountry IndonesiaDeviceMotorola Moto MOperating SystemAndroid Nougat My Question or IssueSo I downloaded songs for offline uses but there are some songs that failed to download it will play the song but not fully so it's just stuck at cert...

Newbie

Plan Premium Country  Indonesia Device Motorola Moto M Operating System Android Nougat   My Question or Issue So I downloaded songs for offline uses but there are some songs that ...

SergioDavid

Roadie

790 Views

1 replies

0 likes

Download error
Offline download
  • 790 Views
  • 1 replies
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Superuser Contribution Almacenamiento

¿Por qué la aplicación ocupa tanto espacio en la memoria interna del telefono? Tengo activada la opcion de guardar los datos de la música en la tarjeta SD y aún así la aplicación es muy pesada. ¿Hay alguna solución?

Newbie

¿Por qué la aplicación ocupa tanto espacio en la memoria interna del telefono? Tengo activada la opcion de guardar los datos de la música en la tarjeta SD y aún así la aplicación es muy pesada. ¿Hay ...

SergioDavid

Roadie

901 Views

1 replies

0 likes

  • 901 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album not available

Hi We have two differnet accounts, same options. My wife can access and play an album, i can't... music not available....Album is Valses de Vienne - Hans Reimann. What she can read it and me not ? Thanks

Newbie

    Hi   We have two differnet accounts, same options. My wife can access and play an album, i can't... music not available.... Album is Valses de Vienne - Hans Reimann.   ...

SergioDavid

Roadie

711 Views

1 replies

0 likes

  • 711 Views
  • 1 replies
  • 0 likes

Superuser Contribution Visual and playability bugs

PlanPremiumCountry Australia DeviceSamsung Galaxy note 8Operating SystemAndroid 8My Question or IssueHi, recently - since last month- the player suffers several issues such as screen overlapping while moving to an artist page or playlist. Moreover so...

Newbie

Plan Premium Country  Australia  Device Samsung Galaxy note 8 Operating System Android 8 My Question or Issue Hi, recently - since last month- the player suffers  several issu...

SergioDavid

Roadie

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

Volume control on soundbar

When controlling the volume of spotify playing on my Samsung sound bar it jumps 7 levels when I hit the volume on my phone. Any tips this is quite annoying.When I use the multiroom app from Samsung this works fine but then I need to keep switching be...

Visitor

When controlling the volume of spotify playing on my Samsung sound bar it jumps 7 levels when I hit the volume on my phone. Any tips this is quite annoying. When I use the multiroom app from Samsung...

Mac_0

Newbie

3437 Views

6 replies

11 likes

  • 3437 Views
  • 6 replies
  • 11 likes

Email not recognized

My Question or IssueI recently deleted my spotify app on accident so I downloaded it again and tried to log back in but it won't recognize any of my email accounts. I've been paying for premium for years and no matter what I try I cant log back in. I...

Visitor

    My Question or Issue I recently deleted my spotify app on accident so I downloaded it again and tried to log back in but it won't recognize any of my email accounts. I've been paying...

Joe

Community Legend

717 Views

2 replies

0 likes

  • 717 Views
  • 2 replies
  • 0 likes