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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874112 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874112 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

External HDD desktop to android

I recently purchased an android head unit for my vehicle which supports external HDD via USB. I am wondering if I am able to save playlists from my desktop's spotify to this external HDD (because I have a hardwired connection) and then have the spoti...

  • Casual Listener
  •   I recently purchased an android head unit for my vehicle which supports external HDD via USB. I am wondering if I am able to save playlists from my desktop's spotify to this external HDD (bec...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

No daily mix

Hello everybody, I have no "daily mix" section in my Spotify account. My Spotify family account is now activated since more than one month, and my boyfriend who use the same family account has got the "daily mix" section since the first week we had t...

  • Newbie
  • Hello everybody,    I have no "daily mix" section in my Spotify account. My Spotify family account is now activated since more than one month, and my boyfriend who use the same family acc...
  • songassistant
  • Composer
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

(PREMIUM USER) Cant play selected song (thru the playlist search box) only goes random

I am premium user, i can select song i want to play. The problem is when i follow a playlist(include above 50 songs), and i want to search certain song within the playlist thru the search box. When i select it, the spotify doesnt play that song.inste...

  • Newbie
  • I am premium user, i can select song i want to play. The problem is when i follow a playlist(include above 50 songs), and i want to search certain song within the playlist thru the search box. When i...
  • palerme
  • Newbie
  • 475 Views
  • 2 replies
  • 0 likes
  • 475 Views
  • 2 replies
  • 0 likes

Metadata not being displayed on car screen

I'm using a Samsung Galaxy S9+ and when I connect Spotify to my car's Bluetooth (BMW 320d F30), the metadata isn't displayed on my car screen. I have the latest software update for my car and had no issues displaying the metadata using my previous ph...

  • Casual Listener
  • I'm using a Samsung Galaxy S9+ and when I connect Spotify to my car's Bluetooth (BMW 320d F30), the metadata isn't displayed on my car screen. I have the latest software update for my car and had no ...
  • Rolandotreto
  • Newbie
  • 6287 Views
  • 6 replies
  • 2 likes
  • 6287 Views
  • 6 replies
  • 2 likes

spotify says i reached max limit for downloaded songs

I have a premium spotify accoun and uses it frequently on my sony xperia z i made an installation of a previous versions of spotify to make it sync to my 64 gb SD card. Then uppgraded version. Then i checked in what playlists i wanted synched to offl...

  • Newbie
  • I have  a premium spotify accoun and uses it frequently on my sony xperia z    i made an installation of a previous versions of spotify to make it sync to my 64 gb SD card.  ...
  • andypolack
  • Casual Listener
  • 90154 Views
  • 124 replies
  • 27 likes
  • 90154 Views
  • 124 replies
  • 27 likes

Solved!! Constant "now playing" notifications on Android while streaming on PC?

So, I noticed the other day Spotify kept starting up on my phone (Galaxy S6) and showing notifications of what was playing (while I was streaming music on my PC). I cleared the notification, but every time the song changes the notification pops back ...

  • Casual Listener
  • So, I noticed the other day Spotify kept starting up on my phone (Galaxy S6) and showing notifications of what was playing (while I was streaming music on my PC). I cleared the notification, but...
  • user-removed
  • Not applicable
  • 49357 Views
  • 11 replies
  • 19 likes
  • 49357 Views
  • 11 replies
  • 19 likes

[Android] You are currently set to offline and can't login

Spotify UsernamestratogrrlPlanFree/PremiumCountry Device Operating SystemAndroid v7.0 My Question or Issue Whenever I try to log in to latest updated from Google Play Spotify by either facebook or with username or password I get a dialogwindow with t...

  • Regular
  • Spotify Username stratogrrl Plan Free/Premium Country   Device   Operating System Android v7.0   My Question or Issue  Whenever I try to log in to latest updated from ...
  • 1142 Views
  • 0 replies
  • 0 likes
  • 1142 Views
  • 0 replies
  • 0 likes

premium dosent work

Spotify Username31geu5kdz6euv4zcqooylxpqgeuuPlanPremiumCountryisrael Devicegalaxy a5 2017 My Question or Issuei bought premium and the premium dosent update on my phone device so i bought and im with the free help quick plz

  • Newbie
  •   Spotify Username 31geu5kdz6euv4zcqooylxpqgeuu Plan Premium Country israel  Device galaxy a5 2017     My Question or Issue i bought premium and the premium dosent upd...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Solved!! WHERE IS MY LIBRARY!?

After weeks of being unable to play music on my android (I was "offline" apparently - no I wasnt) I have uninstalled and redownloaded spotify. My phone checks for updates but spotify was coming up with nothing. So I was suprised to find a brand new v...

  • Casual Listener
  • After weeks of being unable to play music on my android (I was "offline" apparently - no I wasnt) I have uninstalled and redownloaded spotify. My phone checks for updates but spotify was coming up wi...
  • b-1i_d3c054tu
  • Casual Listener
  • 57153 Views
  • 18 replies
  • 8 likes
  • 57153 Views
  • 18 replies
  • 8 likes

Loging in in galaxy s8

When i try to log in to my account in the galaxy s8 the account just wont popup its dosent say anything just take me back to the login pageIm for israel

  • Newbie
  • When i try to log in to my account in the galaxy s8 the account just wont popup its dosent say anything just take me back to the login page Im for israel
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Shuffle wont stay on

Spotify Username PlanPremiumCountry NorwayDeviceSony xzOperating SystemAndriod My Question or Issue My spotify refuses to remember that i want it to shuffle, only a song or 2 later it goes back to following the list down

  • Casual Listener
  • Spotify Username   Plan Premium Country  Norway Device Sony xz Operating System Andriod   My Question or Issue  My spotify refuses to remember that i want it to shuffl...
  • 525 Views
  • 0 replies
  • 1 likes
  • 525 Views
  • 0 replies
  • 1 likes

Spotify Samsung Galaxy Note 5 keep stop goin to next song after play several song

Im using latest version Spotify Premium on Samsung Galaxy note 5. No matter ive tried every way from reinstall - until battery optimize issue, but everything still gone wrong. Im using Spotify already for about 1.5 year, this issue came up at about l...

  • Newbie
  • Im using latest version Spotify Premium on Samsung Galaxy note 5.   No matter ive tried every way from reinstall - until battery optimize issue, but everything still gone wrong.   Im us...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Premium Download frozen

Spotify UsernamesimonmeehangrayPlanPremiumCountryIreland DeviceSamsung A5 2017Operating SystemAndroid My Question or IssueWhenever I click "Download" on a track, album, playlist or podcast episode, I see the grey downward-pointing arrow, as if the do...

  • Casual Listener
  • Spotify Username simonmeehangray Plan Premium Country Ireland  Device Samsung A5 2017 Operating System Android   My Question or Issue Whenever I click "Download" on a track, alb...
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes

Bug in shuffle setting

Hi, If you enable "Shuffle" through the "Now Playing" bar, the playlist would play shuffled until the setting was manually de-activated. Now, whenever you manually select a song, the "Shuffle" setting is lost. Just to clarify, this is NOT refererring...

  • Regular
  • Hi,   If you enable "Shuffle" through the "Now Playing" bar, the playlist would play shuffled until the setting was manually de-activated.   Now, whenever you manually select a song, th...
  • Arez424
  • Casual Listener
  • 662 Views
  • 2 replies
  • 3 likes
  • 662 Views
  • 2 replies
  • 3 likes

Autoplay not working in new Spotify Free

Hello, I noticed that when Autoplay is selected in the new version of Spotify Free mobile, it does not work. Steps to reproduce: 1. Start new version of Spotify Free mobile.2. Go into the Settings screen, and turn on Autoplay.3. Press Home, and then ...

  • Casual Listener
  • Hello,   I noticed that when Autoplay is selected in the new version of Spotify Free mobile, it does not work. Steps to reproduce:   1. Start new version of Spotify Free mobile. 2. Go ...
  • 563 Views
  • 0 replies
  • 0 likes
  • 563 Views
  • 0 replies
  • 0 likes

How to repeat a song on Android after the UI redesign?

Today my Spotify app on Android updated to the new UI and I cannot seem to figure out how to repeat a song. The repeat button's location seems to have been taken up by the do not play this song button. Anyone know how to do it? I have Spotify premium...

  • Casual Listener
  • Today my Spotify app on Android updated to the new UI and I cannot seem to figure out how to repeat a song. The repeat button's location seems to have been taken up by the do not play this song butto...
  • Firnmylazr
  • Casual Listener
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

All songs play

How do I shuffle play all my songs on new version of spotify?

  • Casual Listener
  • How do I shuffle play all my songs on new version of spotify?
  • Philipp127
  • Casual Listener
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Play settings not saved

Whenever I choose a song from a Playlist to play, shuffle and repeat is turned off.And I have to reactivate them both. Then I choose another song to play and they both turn of again.

  • Newbie
  • Whenever I choose a song from a Playlist to play, shuffle and repeat is turned off. And I have to reactivate them both. Then I choose another song to play and they both turn of again. 
  • 251 Views
  • 0 replies
  • 4 likes
  • 251 Views
  • 0 replies
  • 4 likes

Automatic playing the first song when opening playlist from a shortrcut

How do I disable automatic playing of the first song in playlist when opening it from a shortcut on my homescreen? If I can't disable it now, can you please add a toggle for that in future updates?

  • Newbie
  • How do I disable automatic playing of the first song in playlist when opening it from a shortcut on my homescreen? If I can't disable it now, can you please add a toggle for that in future updates?
  • 370 Views
  • 0 replies
  • 0 likes
  • Shortcut
  • 370 Views
  • 0 replies
  • 0 likes

Can't download to my SD card

Hi, I can't find the option to download music on my SD card. I did have that option, but recently disappeared, I still have all premium features. I would like to download all my music to my SD because I don't have enough space left on my internal sto...

  • Newbie
  • Hi, I can't find the option to download music on my SD card. I did have that option, but recently disappeared, I still have all premium features. I would like to download all my music to my SD becaus...
  • 256 Views
  • 0 replies
  • 1 likes
  • 256 Views
  • 0 replies
  • 1 likes