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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Thrinkxs

Visitor

410380 Views

554 replies

37 likes

Account
Free
  • 410380 Views
  • 554 replies
  • 37 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8959 Views

0 replies

7 likes

  • 8959 Views
  • 0 replies
  • 7 likes

Superuser Contribution Using US credit card to PH

Hi. I would like to use my US credit card here in the philippines but I can't use it. It won't let me pay. And I don't have a bank account here in the philippines. How can I pay using that card here in the philippines?

Newbie

Hi. I would like to use my US credit card here in the philippines but I can't use it. It won't let me pay. And I don't have a bank account here in the philippines. How can I pay using that card here ...

Alfredo

Roadie

1758 Views

1 replies

0 likes

  • 1758 Views
  • 1 replies
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Superuser Contribution Downloaded songs

Okay so I've just got premium since the new update and I get that you have to 'like' songs and it adds them to your favourites, instead of actually clicking "download" like before, but now how do I know which songs are downloaded or not, to listen of...

Newbie

Okay so I've just got premium since the new update and I get that you have to 'like' songs and it adds them to your favourites, instead of actually clicking "download" like before, but now how do I k...

Alfredo

Roadie

655 Views

1 replies

0 likes

  • 655 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android app won't launch

When i launch the Spotify app, i get a dark grey screen for 5 sec, after this the app seems to be loading but that just add the background of the search bar and it's crashI've done none update before this issue. I've already tried to clear the cache ...

Casual Listener

When i launch the Spotify app, i get a dark grey screen for 5 sec, after this the app seems to be loading but that just add the background of the search bar and it's crash I've done none update befo...

Alfredo

Roadie

9108 Views

18 replies

7 likes

  • 9108 Views
  • 18 replies
  • 7 likes

Podcasts unavailable

PlanPremiumCountryIndonesiaDeviceOppo R829Operating SystemColorOS V1.0.0i (based on Android 4.2.2) My Question or IssueI'm using most updated version of the app. I can't access podcasts and when I click any podcast, there's no response. I can still a...

Casual Listener

  Plan Premium Country Indonesia Device Oppo R829 Operating System ColorOS V1.0.0i (based on Android 4.2.2)   My Question or Issue I'm using most updated version of the app. I ca...

Loxer

Community Legend

956 Views

1 replies

0 likes

Android
Oppo
podcast
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  • 1 replies
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Facebook login issue

I downloaded the latest version and when I try to login with my facebook account I write my email adress and my password but when it logs in and instead of getting the message asking me if i want to connect my account to spotify its just turns white ...

Newbie

I downloaded the latest version and when I try to login with my facebook account I write my email adress and my password but when it logs in and instead of getting the message asking me if i want to ...

Loxer

Community Legend

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

You've reached a limit on active subscriptions per mobile number

PlanFreeCountry MalaysiaDeviceSamsung j7+Operating SystemAndroid Nugget My Question or IssueCan't subscribe because it tells me this

Newbie

Plan Free Country  Malaysia Device Samsung j7+ Operating System Android Nugget   My Question or Issue Can't subscribe because it tells me this

Loxer

Community Legend

1486 Views

1 replies

0 likes

  • 1486 Views
  • 1 replies
  • 0 likes

Solved!! "Update System" Error Message

PlanPremiumCountryUSA DeviceLG V30+Operating SystemAndroid Oreo (8.0) My Question or Issue I keep getting a red error message at the top of my page saying I must update my system as Spotify needs Android 4.1 or higher to run. I am running Android 8.0...

Visitor

Plan Premium Country USA   Device LG V30+ Operating System Android Oreo (8.0)   My Question or Issue  I keep getting a red error message at the top of my page saying I must ...

Loxer

Community Legend

730 Views

1 replies

0 likes

  • 730 Views
  • 1 replies
  • 0 likes

Superuser Contribution device needs updating message?

My Question or Issue my galaxy s5 running android 7.1.2 keeps getting a message about updating the os to something above 4.1. what is this?

Casual Listener

  My Question or Issue  my galaxy s5 running android 7.1.2 keeps getting a message about updating the os to something above 4.1.  what is this?

izhr-d59n_728

Casual Listener

817 Views

4 replies

1 likes

  • 817 Views
  • 4 replies
  • 1 likes

Spotify is glitching

My Issue:So, i've been trying to listen music when. But when i turn my phone off or bring the app to the background, i made an video of it to show you how it sounds, can someone please help me with this?PlanPremiumCountryNetherlands Device(Dogee Mix)...

Casual Listener

My Issue: So, i've been trying to listen music when. But when i turn my phone off or bring the app to the background, i made an video of it to show you how it sounds, can someone please help me with...

Loxer

Community Legend

1133 Views

1 replies

0 likes

  • 1133 Views
  • 1 replies
  • 0 likes

Spotify is glitching

My Issue:So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone please help me with this?PlanPremiumCountryNetherlands De...

Casual Listener

My Issue: So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone plea...

Loxer

Community Legend

813 Views

1 replies

0 likes

  • 813 Views
  • 1 replies
  • 0 likes

Solved!! Save an album, the songs aren't saved

Hello,since the last update that changed Spotify, whenever I save/add an album to my favourites, the songs it contains are not saved in 'my favourite songs' in my library. It used to be the case in the older versions though, but all the songs I had p...

Casual Listener

Hello, since the last update that changed Spotify, whenever I save/add an album to my favourites, the songs it contains are not saved in 'my favourite songs' in my library. It used to be the case in...

Joe

Community Legend

2938 Views

3 replies

1 likes

  • 2938 Views
  • 3 replies
  • 1 likes

Switching a free account email to my premium account

My Question or Issue I have an email issue. My premium account is registered to an email address I never use. I want to know how I can delete this account (free account) and use this email for my premium account. Thanks in advance

Newbie

    My Question or Issue  I have an email issue. My premium account is registered to an email address I never use. I want to know how I can delete this account (free account) and us...

Joe

Community Legend

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Solved!! Why do I have to keep logging in

Every time I try running Spotify on my Galaxy 9 it requires me to login to the Amazon App Store. Why can't it remember me, this is getting irritating. There is no check mark to set "remember me" anywhere on the Spotify app or AppStore app.Please help...

Newbie

Every time I try running Spotify on my Galaxy 9 it requires me to login to the Amazon App Store.  Why can't it remember me, this is getting irritating. There is no check mark to set "remember me...

Loxer

Community Legend

3036 Views

1 replies

0 likes

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  • 1 replies
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Tips for arranging collection / using Spotify if hitting the Spotify library 10k song limit?

I getting the (really annoying) "you library is full" message. I like to add albums of the artists I like, I also follow most of them. Are there any offical or community advice on how to use Spotify with a large collection?

Regular

I getting the (really annoying) "you library is full" message.   I like to add albums of the artists I like, I also follow most of them.   Are there any offical or community advice on h...

priscyla

Casual Listener

951 Views

6 replies

1 likes

  • 951 Views
  • 6 replies
  • 1 likes

Interfaz Spotify

PlanPremiumCountry EspañaDeviceBQ X5 PlusOperating SystemAndroid 7.1.1 My Question or Issue Tengo la aplicación actualizada a la última versión y continuo con la antivan interfaz porfavor ayuda, Gracias

Newbie

Plan Premium Country  España Device BQ X5 Plus Operating System Android 7.1.1   My Question or Issue  Tengo la aplicación actualizada a la última versión y continuo con la an...

642 Views

0 replies

2 likes

  • 642 Views
  • 0 replies
  • 2 likes

Spotify is glitching

My Issue:So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone please help me with this?PlanPremiumCountryNetherlands De...

Casual Listener

My Issue: So, i've been trying to listen music. But when i turn my phone off or bring the app to the background,it starts to glitch, i made an video of it to show you how it sounds, can someone plea...

Loxer

Community Legend

1172 Views

1 replies

0 likes

  • 1172 Views
  • 1 replies
  • 0 likes

Radio shuffle not working

PlanPremiumCountry Perú DeviceHuawei P smartOperating SystemAndroid My Question or Issue Hello, I started using Spotify not too long ago and I instantly became premium, it seems to me the radio feature used to work just fine but now (maybe after the ...

Newbie

Plan Premium Country  Perú  Device Huawei P smart Operating System Android   My Question or Issue          Hello, I started using Spotify not t...

Loxer

Community Legend

621 Views

1 replies

0 likes

  • 621 Views
  • 1 replies
  • 0 likes

Superuser Contribution Software Update Error

PlanPremiumCountryAustraliaDevicePixel 2 XLOperating SystemAndroid OreoMy Question or IssueI have been receiving this error message every time I open Spotify, asking me to update my Operating System above 4.0 but I am currently on the newest Operatin...

Casual Listener

Plan Premium Country Australia Device Pixel 2 XL Operating System Android Oreo My Question or Issue I have been receiving this error message every time I open Spotify, asking me to upda...

Alfredo

Roadie

848 Views

3 replies

0 likes

  • 848 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs keep stalling while playing

PlanPremiumCountry UsaDeviceSamsung galaxy s6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I uninstalled and then re installed and the issue is still there, songs play but constantly have little pauses making listening ...

Casual Listener

Plan Premium Country  Usa Device Samsung galaxy s6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I uninstalled and then re installed a...

Alfredo

Roadie

1033 Views

3 replies

0 likes

  • 1033 Views
  • 3 replies
  • 0 likes

Superuser Contribution i cant change my songs if i dont have internet

I am a premium user and sometimes i don´t have a internet connection, when that happens i can´t change the songs in my playlist doesn´t matter if the playlist was colaborative or is a playlist creatred by my self

Casual Listener

  I am a premium user and sometimes i don´t have a internet connection, when that happens i can´t change the songs in my playlist doesn´t matter if the playlist was colaborative or is a playlis...

Alfredo

Roadie

740 Views

3 replies

0 likes

  • 740 Views
  • 3 replies
  • 0 likes