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Android

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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854754 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854754 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20473 Views
  • 3 replies
  • 0 likes
  • 20473 Views
  • 3 replies
  • 0 likes

2 accounts

I have two spotify accounts one I use and one I dont. The one i don't use is linked to my Facebook I've tried everything and I can't unlink it and I only have mobile devices. How do I deactivate spotify accounthe I'm not using?

  • Visitor
  • I have two spotify accounts one I use and one I dont. The one i don't use is linked to my Facebook I've tried everything and I can't unlink it and I only have mobile devices. How do I deactivate spot...
  • user-removed
  • Not applicable
  • 376 Views
  • 2 replies
  • 0 likes
  • 376 Views
  • 2 replies
  • 0 likes

Solved!! Songs keep randomly stopping and skipping to the next song

Hello, I have a Samsung Galaxy S5. Spotify has been amazing for a month. I pretty much only use an online playlist on random. All of a sudden today, it seems like I can't get through one song without it skipping out of the blue to the next song. Ive ...

  • Newbie
  • Hello,   I have a Samsung Galaxy S5.  Spotify has been amazing for a month.  I pretty much only use an online playlist on random.   All of a sudden today, it seems like I ca...
  • Kayrah208
  • Newbie
  • 231852 Views
  • 63 replies
  • 10 likes
  • 231852 Views
  • 63 replies
  • 10 likes

Reinstall using current album list.

I need to unistall then reinstall Spotify because I did not specify my large micro SD card as the storage option at the first installion. I now have over 1GB of music stored on my phones internal memory, to gether with nearly 1GB stored on my externa...

  • Regular
  • I need to unistall then reinstall Spotify because I did not specify my large micro SD card as the storage option at the first installion. I now have over 1GB of music stored on my phones internal mem...
  • athegn
  • Regular
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

Superuser Contribution Save offline playlist on SD card

When I try to save my offline playlists on my SD card i cant choose to save on an external SD card although it says so on the spotify help page

  • Casual Listener
  • When I try to save my offline playlists on my SD card i cant choose to save on an external SD card although it says so on the spotify help page
  • xfaustx
  • Casual Listener
  • 1838 Views
  • 4 replies
  • 0 likes
  • 1838 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashing on samsung galaxy s7

I have Samsung Galaxy S7, SM-G930F (Android 6.0.1). Often when I'm changing music (shuffle) Spotify gets stuck. Music continues for a while but I can't control it and then it crashes. I've tried restarting and re-installing.

  • Regular
  • I have Samsung Galaxy S7, SM-G930F (Android 6.0.1). Often when I'm changing music (shuffle) Spotify gets stuck. Music continues for a while but I can't control it and then it crashes. I've tried rest...
  • capt211
  • Newbie
  • 10910 Views
  • 20 replies
  • 2 likes
  • 10910 Views
  • 20 replies
  • 2 likes

Solved!! Will downloaded extreme quality songs be availble when premium cancalled?

Hey, I downloaded songs at extreme quality while premium user. I am going to cancel my premium next month. After i cancel, would the songs that were saved be still acssable as befor? Or would the app ask to download again in normal quality?

  • Newbie
  • Hey,    I downloaded songs at extreme quality while premium user. I am going to cancel my premium next month. After i cancel, would the songs that were saved be still acssable as befor? O...
  • Joe
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

SPOTIFY IS SLOW!!!!

I have been a paid Spotify user for a long time now but I am considering canceling my account because it has been so slow recently. Seems to take several minutes to load my playlists, takes several minutes for a song to start playing, etc. I have don...

  • Newbie
  • I have been a paid Spotify user for a long time now but I am considering canceling my account because it has been so slow recently. Seems to take several minutes to load my playlists, takes several m...
  • Riverbank_Hank
  • Music Fan
  • 14704 Views
  • 133 replies
  • 30 likes
  • 14704 Views
  • 133 replies
  • 30 likes

Solved!! Randomly stops playing

Ok so recently my Spotify has been randomly stopping and automatically closing the app (i have full internet connection mind you). I mean yes it could just be my phone because it's just a cheap temporary one, but I've had the phone for a couple month...

  • Regular
  • Ok so recently my Spotify has been randomly stopping and automatically closing the app (i have full internet connection mind you). I mean yes it could just be my phone because it's just a cheap ...
  • LoganHelps
  • Composer
  • 8628 Views
  • 3 replies
  • 0 likes
  • 8628 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloading doesn't start from where it stopped

I had been downloading for quite a while, connection was lost, then when recovered, downloading started from 1st song. Why?

  • Newbie
  • I had been downloading for quite a while, connection was lost, then when recovered, downloading started from 1st song. Why?  
  • ZullyB
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't open/play Daily Mixes on phone app

Howdy everyone,since about a week ago I've been unable to access any of my Daily Mixes on my phone, Samsung Galaxy Note 8 on Android version 7.1.1 (I can access them on my desktop app just fine.) Once I click on any of my mixes the screen says "Sorry...

  • Newbie
  • Howdy everyone, since about a week ago I've been unable to access any of my Daily Mixes on my phone, Samsung Galaxy Note 8 on Android version 7.1.1 (I can access them on my desktop app just fine.) O...
  • ZullyB
  • Roadie
  • 10331 Views
  • 1 replies
  • 10 likes
  • 10331 Views
  • 1 replies
  • 10 likes

Superuser Contribution Cant login with correct email and pass nor with facebook

Hi, I cant login on app with my correct email and password, and I even cant login with my facebook..tried reinstalling , making new account, reseting password... Always says email or password incorrect...

  • Casual Listener
  • Hi, I cant login on app with my correct email and password, and I even cant login with my facebook..tried reinstalling , making new account, reseting password... Always says email or password incorre...
  • Melody
  • Community Manager
  • 489 Views
  • 5 replies
  • 0 likes
  • 489 Views
  • 5 replies
  • 0 likes

Solved!! Cannot play any songs - says "You discovered a Premium feature!"

Brief description of the issue:Using the FREE account I am not able to play any songs. The lovely screen pops up every time when I try that says "You discovered a Premium feature!". As far as I understand I should still be able to start a song on FRE...

  • Casual Listener
  • Brief description of the issue: Using the FREE account I am not able to play any songs.  The lovely screen pops up every time when I try that says "You discovered a Premium feature!".  As ...
  • Coto2
  • Newbie
  • 7471 Views
  • 8 replies
  • 0 likes
  • 7471 Views
  • 8 replies
  • 0 likes

Only plays the last few songs added

Hello all I don't use playlists. I just hit the "save" button on songs, and then let them all shuffle right in my library. Recently only the last 10 songs I've added are shuffled. Nothing else in my library (hundreds of songs) plays. I have looked th...

  • Newbie
  • Hello all   I don't use playlists.  I just hit the "save" button on songs, and then let them all shuffle right in my library.  Recently only the last 10 songs I've added are shuffled...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Disable shuffle play

How to disable "Shuffle Play" by default? I know I can toggle the option as a Premium user, but this does not change the default play aciton.

  • Visitor
  • How to disable "Shuffle Play" by default?   I know I can toggle the option as a Premium user, but this does not change the default play aciton.
  • Daki
  • Newbie
  • 21788 Views
  • 19 replies
  • 12 likes
  • Suffle
  • 21788 Views
  • 19 replies
  • 12 likes

Field issues with Spotify Kenwood app

Hi. First of all sorry for my bad english. I have a Kenwood DNX-8170DABS unit I'm using with integrated Spotify app.With the latest Android app updates, if I select a playlist or an album from unit menu, Spotify says I'm playing "spotify" on the noti...

  • Gig Goer
  • Hi.   First of all sorry for my bad english.   I have a   Kenwood   DNX-8170DABS unit I'm using with integrated Spotify app. With the latest Android app updates, if I selec...
  • OryZ
  • Gig Goer
  • 1495 Views
  • 4 replies
  • 0 likes
  • 1495 Views
  • 4 replies
  • 0 likes

Spotfy does NOT work using WIFI

Brief description of the issue:I'm using spotify app (version: 5.9.0.774) on a Samsung Galaxy J5 with Android version 6.0.1 but it only works with the 3G/4G band connection. If I turn wifi ON, app does not receive data and does not work. Steps to rep...

  • Casual Listener
  • Brief description of the issue: I'm using spotify app (version: 5.9.0.774) on a Samsung Galaxy J5 with Android version 6.0.1 but it only works with the 3G/4G band connection. If I turn wifi ON, app...
  • user-removed
  • Not applicable
  • 397 Views
  • 2 replies
  • 0 likes
  • 397 Views
  • 2 replies
  • 0 likes

Unavailable songs

I can play my songs only whit shuffle play. Can someone help me? I have an 5.2" android

  • Casual Listener
  • I can play my songs only whit shuffle play. Can someone help me? I have an 5.2" android
  • radu_andrei07
  • Casual Listener
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Unable to launch discover weekly playlist with Google assistamt

Hi, With my Spotify free account and Google assistant I'm able to tell Google to listen to a given artist and it works. But I'm unable to tell it to listen to the playlist discover weekly or a daily mix playlist. I'm French so I ask it to listen to p...

  • Music Fan
  • Hi,  With my Spotify free account and Google assistant I'm able to tell Google to listen to a given artist and it works.  But I'm unable to tell it to listen to the playlist discover week...
  • 267 Views
  • 0 replies
  • 1 likes
  • 267 Views
  • 0 replies
  • 1 likes

Connecting with google assistant

I am using Samsung S7 and just installed Spotify.When I go to the music setting menu in Google assistant, it only lists Google play as an option.Why can't I see Spotify on the list?I have set the account of Spotify to be the same as my google account...

  • Newbie
  • I am using Samsung S7 and just installed Spotify. When I go to the music setting menu in Google assistant, it only lists Google play as an option. Why can't I see Spotify on the list? I have set t...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Login stuck?

I am trying to login with my email & password. After filling out email and password and hitting the login button, the login button's text changes to "LOGGING IN..." momentarily, after which it goes back to "LOGIN" and nothing happens, with the app re...

  • Newbie
  • I am trying to login with my email & password.   After filling out email and password and hitting the login button, the login button's text changes to "LOGGING IN..." momentarily, aft...
  • Olaz
  • Casual Listener
  • 794 Views
  • 3 replies
  • 3 likes
  • 794 Views
  • 3 replies
  • 3 likes