Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210942 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
561450 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
463240 Views
575 replies
39 likes
PlanPremiumCountry AustraliaDeviceNokia 6Operating System(Android Oreo) My Question or IssueI'm unable to access browse or radio on the app. When I try and access any radio stations I get an error saying radio is not available and when I go to browse...
Plan Premium Country Australia Device Nokia 6 Operating System (Android Oreo) My Question or Issue I'm unable to access browse or radio on the app. When I t...
Roadie
512 Views
1 replies
0 likes
I have a Spotify Premium account and over the years have created a number of Playlists. A number of my older playlists however are now greyed out, majority of songs in them are greyed out with others still available. I have reset my phone, Samsung S8...
I have a Spotify Premium account and over the years have created a number of Playlists. A number of my older playlists however are now greyed out, majority of songs in them are greyed out with ...
Roadie
1016 Views
3 replies
0 likes
Hello. I've got a problem with my app. I've made the update but I still have the old version of the app with my premium account but not with a freemium account. Thanks for your help.
Hello. I've got a problem with my app. I've made the update but I still have the old version of the app with my premium account but not with a freemium account. Thanks for your help.
Community Legend
716 Views
1 replies
0 likes
PlanPremiumCountry FinlandDevicehuawei y7 2017Operating Systemandroid My Question or Issue How do you fix this?
Plan Premium Country Finland Device huawei y7 2017 Operating System android My Question or Issue How do you fix this?
Community Legend
445 Views
1 replies
0 likes
Premium.Samsung s7 android 7.0. My Question or IssueI use Sleep as Android as my alarm clock launching Spotify to play my current playlist which I set the night before. In the morning it adds some random playlist. Even it it does play my chosen playl...
Premium. Samsung s7 android 7.0. My Question or Issue I use Sleep as Android as my alarm clock launching Spotify to play my current playlist which I set the night before. In the m...
Roadie
1053 Views
1 replies
4 likes
Cada que intento utilizar mi app, el teléfono se reinicia, eso imposibilita usarla.PlanPremiumCountry MéxicoDeviceNokia 5Operating SystemAndroid Oreo My Question or Issue La app de Spotify reunixir mi teléfono.
Cada que intento utilizar mi app, el teléfono se reinicia, eso imposibilita usarla. Plan Premium Country México Device Nokia 5 Operating System Android Oreo My Question or...
895 Views
0 replies
0 likes
PlanPremiumCountry DeviceHuawei p20lit3Operating SystemEmui 8.0 My Question or Issue My new phone just started to automatically pause the music after 10 second of standby and I already tried to disactivate the battery saving on Spotify. How I can fix...
Plan Premium Country Device Huawei p20lit3 Operating System Emui 8.0 My Question or Issue My new phone just started to automatically pause the music after ...
Roadie
1066 Views
1 replies
0 likes
Hallo, auf dem iphone kann ich mich nicht mehr einloggen. Angeblich kein Internet, aber ich bin online. Es geht nur wenn das macbook im selbe. Raum ist und ich darüber spiele, dann komme ich auch mit dem iPhone tein. Sonst nicht. Neuinstallation und ...
Hallo, auf dem iphone kann ich mich nicht mehr einloggen. Angeblich kein Internet, aber ich bin online. Es geht nur wenn das macbook im selbe. Raum ist und ich darüber spiele, dann komme ich...
Roadie
456 Views
1 replies
0 likes
I was looking in this troubleshoot guide for how to get the songs inside the SD-card. Its says open spotify -> settings -> tap storage. Where is the storage meny??? Sorry for bad english. DeviceSamsung galaxy s7
I was looking in this troubleshoot guide for how to get the songs inside the SD-card. Its says open spotify -> settings -> tap storage. Where is the storage meny??? Sorry for bad english...
Community Legend
496 Views
1 replies
0 likes
PlanPremiumCountry SwedenDeviceOnePlus 5TOperating SystemOxygenOS 5.1.3 (Android 8.1.0) My Question or IssueThe "Downloading X of Y" notification keeps popping up all the time, some times several times a minute, which cause my display to wake up ever...
Plan Premium Country Sweden Device OnePlus 5T Operating System OxygenOS 5.1.3 (Android 8.1.0) My Question or Issue The "Downloading X of Y" notification keeps popping up all th...
Regular
714 Views
2 replies
0 likes
Hi everyone. I got a problem with spotify. About low volume. If i restart the phone and start spotify, everything is normal with volume. But after a few time later, if i got some notifications from another apps, the volume is going low. You know, if ...
Hi everyone. I got a problem with spotify. About low volume. If i restart the phone and start spotify, everything is normal with volume. But after a few time later, if i got some notifications from a...
Casual Listener
1404 Views
2 replies
0 likes
PlanPremiumCountryArgentinaDeviceMOTO G4 PLUSOperating System7.0My Question or IssueSpotify keeps creating a download notification (downward arrow) every minute and it keeps my phone awake and that keeps draining my battery. I tried reinstalling spot...
Plan Premium Country Argentina Device MOTO G4 PLUS Operating System 7.0 My Question or Issue Spotify keeps creating a download notification (downward arrow) every minute and it keeps my phon...
Regular
20315 Views
4 replies
18 likes
My Question or IssueThere's no shuffle button so when I connect to the PS4 with my phone I can't unshuffle music from my phone. Another complaint with this newest overhaul if that's what it's called you can no longer add Albums to playlists without g...
My Question or Issue There's no shuffle button so when I connect to the PS4 with my phone I can't unshuffle music from my phone. Another complaint with this newest overhaul if that's what it's calle...
Community Legend
724 Views
1 replies
0 likes
PlanPremiumCountry - Europe DeviceSamsung Galaxy S 7Operating SystemAndroid 7.0, Spotify 8.4.56.803 armV7 My Question or Issue Spotify has ridiculous loading times - very often, but not always. It takes 5 to 10 minutes very often until I can hear mus...
Plan Premium Country - Europe Device Samsung Galaxy S 7 Operating System Android 7.0, Spotify 8.4.56.803 armV7 My Question or Issue Spotify has ridiculous lo...
Regular
1032 Views
3 replies
0 likes
PlanPremiumCountry PolandDeviceLG G6Operating SystemAndroid 8.0.0 My Question or Issue Since about a week I have very annoying problem with Spotify.It stops playing song. I'm listening my playlist and it just stops in the middle of the song, like I w...
Plan Premium Country Poland Device LG G6 Operating System Android 8.0.0 My Question or Issue Since about a week I have very annoying problem with Spotify. It stops playi...
Casual Listener
2678 Views
5 replies
0 likes
PlanPremiumCountryBelgium DeviceSamsung A3 2017 Operating SystemAndriod Oreo (8.0.1) My Question or IssueHello again Spotify Support,I discovered for the so many times that I lost all my OFFLINE playlists. I believe this happens every time the Spotif...
Plan Premium Country Belgium Device Samsung A3 2017 Operating System Andriod Oreo (8.0.1) My Question or Issue Hello again Spotify Support, I discovere...
Casual Listener
1150 Views
2 replies
1 likes
The issue occurs when I'm using spotify android app, bluetooth headphones, and I'm on wifi. I get endless, unbearable stuttering! The only solution I have is when I turn wifi off. This issue doesn't occur on any other audio sources on my phone. Spoti...
The issue occurs when I'm using spotify android app, bluetooth headphones, and I'm on wifi. I get endless, unbearable stuttering! The only solution I have is when I turn wifi off. This issue doesn't ...
Roadie
1254 Views
3 replies
0 likes
PremiumUruguayHuawei mate 10 liteAndroid 8 Every time I'm playing music on random and try to swipe on the album cover to the next song it let me do it twice and freezes the album cover but on the back let me change song with the buttons. And if i tur...
Premium Uruguay Huawei mate 10 lite Android 8 Every time I'm playing music on random and try to swipe on the album cover to the next song it let me do it twice and freezes the album cover...
Community Legend
607 Views
1 replies
0 likes
So my friend has Premium, and has (definitely) just made the payment for this. The app just updated and she can't turn off shuffle play. I have read numerous posts saying that the shuffle button doesn't work, or that it only works in some cases, but ...
So my friend has Premium, and has (definitely) just made the payment for this. The app just updated and she can't turn off shuffle play. I have read numerous posts saying that the shuf...
Community Legend
639 Views
1 replies
0 likes
Hello, I use Spotify as a Premium user in France. The device is a LG V20 running Android (non-rooted). Since 2 days, the app removes more than 100 songs I have downloaded in random playlists and download them again, spoiling my battery and my phone p...
Hello, I use Spotify as a Premium user in France. The device is a LG V20 running Android (non-rooted). Since 2 days, the app removes more than 100 songs I have downloaded in random playlists...
Casual Listener
787 Views
2 replies
0 likes
